Position: Survey Experience Officer (Verification)
Salary: S$2,500
Work duration: up till 31 August 2024 (May extend till 30 September 2024 depending on project requirements)
Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.
Work location: Clarke Quay area (work in office)
Responsibilities:
• Facilitate survey administration and conduct data validation on completed surveys
• Make calls out to respondents to verify and clarify data
• Conduct and verify data on completed survey cases to ensure data is accurate and reliable
• Support the team and contact service centre in terms of administrative and coordination
• Data entry for completed surveys, and to update status and report to supervisor
• Ensure highest level of customer experience service is rendered
• Maintains a high standard of work quality by consistently meeting and exceeding performance goals (KPI)
• Ability to work proactively, independently under tight timelines
• Proficient in computer usage, able to adapt to systems within a short period of time
Requirements:
• Proficient in using computer and Microsoft Office
• Strong phone and verbal communication skills along with active listening
• Must be detailed and ensure data accuracy
• Focus on quality and customer service
• Solid time management skills
• Team player
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E
• EA License No. 01C4394
• Reg No: R23117785 (Lok Ding Hann)