Department: General Secretary's Office (GSO)

Reports To: General Secretary’s Office Manager/Director

Overall Responsibilities:

As part of the General Secretary’s Office, provide broad spectrum support to the General Secretary/CEO and the Bible Society. This includes various communications and liaison functions, capability development, administrative support, community relations, governance and compliance, as well as supporting other special projects and initiatives as required.

Key Areas of Responsibility:

• Provide general administrative support to the General Secretary/CEO and the Bible Society, including organising meetings and preparing reports for internal and external stakeholders.
• Proactively track, file, archive and retrieve key business information for future reference, including contracts and business documents.
• Represent the Bible Society on behalf of the General Secretary/CEO when relating to external agencies and strategic partners.
• Prepare and disseminate critical information to internal and external stakeholders.
• Work closely with all internal departments and coordinate activities to ensure activities meet the objectives of the Bible Society.
• Monitor the progress of key assignments as directed by the General Secretary/CEO, following up with relevant parties when necessary.
• Coordinate internal processes involving other business units for customer inquiries, reviews, evaluations and escalations, not limited to implementing new processes and documentation to improve workflow, governance, and compliance, including compliance with the Personal Data Protection Act (PDPA).
• Manage the volunteers’ and internship programme – Sowers-in-Action (SIA).
• Engage in outreach and community relations activities with churches and other Christian organisations, including establishing local SIA chapters.
• Any other duties as assigned by the General Secretary/ CEO.

Qualifications/Requirements:

• Diploma or Degree holder in any relevant disciplines
• Ability to work independently
• Excellent oral and written communication skills; comfortable with formal business writing
• Highly motivated and teachable, willing to accept and adapt to challenges
• Ability to communicate with a wide spectrum of people across all levels of seniority
• Self-starter with a good eye for detail and a strong ability to multi-task
• A good team player who is responsible and positive, able to work under tight deadlines
• Organised and possessing good analytical skills
• Possess a high level of discretion and integrity
• Excellent command in Microsoft Office competencies preferred
• Bilingual in English and Mandarin an advantage
• Fresh graduates are welcome to apply

Job Highlights

You will have the opportunity to put your gift to good use and serve in one of Singapore's oldest Christian mission agencies, having more than 200 years of history. You will also have the opportunity to work closely with management to contribute towards the growth and success of the Bible Society and further advance our mission. If you are passionate about serving in a mission organisation, thrive in a dynamic environment, and have the skills to excel in this role, we encourage you to apply.

To apply, please submit your resume and cover letter to [email protected]. We regret that only shortlisted candidates will be notified. We look forward to hearing from you.

The responsibilities of a customer service officer in this restaurant include:

1. Greeting Customers: Welcoming guests as they enter the restaurant, and providing them with a positive first impression.
2. Taking Orders: Receiving orders from customers either in person, over the phone, or online, and accurately inputting them into the restaurant's ordering system.
3. Providing Information: Offering information about menu items, specials, and promotions to customers who inquire.
4. Handling Inquiries and Complaints: Addressing customer inquiries, concerns, and complaints promptly and professionally, and working to resolve issues to the customer's satisfaction.
5. Serving Food and Beverages: Delivering food and drinks to customers' tables in a timely and efficient manner, ensuring accuracy and presentation meet the restaurant's standards.
6. Processing Payments: Accepting payment from customers, processing transactions accurately, and providing receipts.
7. Maintaining Cleanliness: Keeping the dining area, serving stations, and customer service areas clean and organized, including clearing tables and resetting them for new customers.
8. Upselling: Suggesting additional menu items, desserts, or beverages to customers to increase sales and enhance their dining experience.
9. Collaborating with Kitchen Staff: Communicating orders and any special requests or modifications to the kitchen staff, and coordinating the timing of food delivery with the kitchen team.
10. Following Health and Safety Regulations: Adhering to food safety and hygiene standards, as well as health and safety regulations, to ensure the well-being of customers and staff.
11. Providing Excellent Customer Service: Ensuring that every customer receives friendly, attentive, and personalized service to enhance their overall dining experience and encourage repeat business.
12. Handling Reservations: Managing reservations, seating arrangements, and waiting lists during busy periods, ensuring efficient use of available tables and minimizing wait times for customers.
13. Training New Staff: Assisting in the training of new customer service staff members, ensuring they understand the restaurant's policies, procedures, and standards for customer service.

Overall, a customer service officer must play a crucial role in creating a positive and enjoyable dining experience for restaurant patrons while representing the establishment in a professional manner.

1) do import or export documentations

2) liaise with clients, agent n shipping lines

3) handling of bookings

4) computing monthly P&L

Qualifications

Diploma graduates with Diploma in Maritime Studies/Logistics of shipping discipline with 1 to 2 years experieence. No experience is welcome

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The Senior Research Officer works to the High Commission’s political and economic section. The position will play a key role in monitoring and analysing Singapore’s domestic political and/or economic developments, including issues in the Comprehensive Strategic Partnership. Working under limited supervision, the Senior Policy and Research Officer will undertake significant research projects and be expected to engage with a wide range of sources. The position is also expected to provide timely and accurate analysis of domestic and regional issues. Research may be presented as written analytical pieces, primary source identification and complex oral briefings to senior staff. As well responding to tasking by the Political and Economic Section, the Senior Policy and Research Officer will be expected to proactively identify issues of interest and concern to better inform the section’s understanding of Singapore and reporting to Canberra.

For further details and information on how to apply, please visit our careers website at Career Opportunities (embassy.gov.au)

Position closes midnight 20 March 2024.

✅ 9am - 6pm

✅ 5.5 Days

✅ UP $3000

✅ West

Responsibilities:

• Build and maintain close relationship with customers
• Perform and monitor the accuracy of inventory management
• Attend to customer's enquiries
• Ensure order shipments are processed accurately
• Work closely with warehouse operations to ensure timely and accurate movement

Requirements:

• Minimum GCE 'O' Level or Above
• Minimum 1 year of experience in Logistic field

You may “Using Apply Now Button” to send in your updated resume

For more information, please reach us at 9138 5316

*Only shortlisted candidates would be notified*

Choek Wei Qi Joel

Registration Number: R1877109

Workstone Pte Ltd

EA License Number:19C9998

Nearest MRT: Harbourfront
Contract Duration: 12 Months

Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: $17 per hour

Job Responsibilities:

· Provide administrative and secretariat support in office projects

· Provide grant and/or contract administration and payment support in office projects

· Support in ad-hoc projects as assigned

Job Requirements:

• Minimum Degree in any discipline (Healthcare & Life Sciences will be preferred)

• Proficient in Microsoft Office.

• Experience in grants administration work.

• Experience in Adobe Photoshop, Graphic Design, Video shooting is an added advantage.

• Must be able to commit 2 workdays up to 5 workdays a week.

We regret to inform that only shortlisted candidates will be notified. Interested candidates, please forward a copy of your resume to: [email protected].

Justin Lee: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Job Descriptions

• Timely management of invoices and receipts (creation, issuance, monitor and communicate)
• Prepare credit notes where and when required
• Process and apply payments to invoices via various modes of payment methods
• Investigate and resolve billing discrepancies / enquiries
• Process and timely issuance of Statement of accounts and follow up on delinquent payment
• Provide ad hoc support to operations accounts team

Requirements

• Minimum Diploma in Accountancy or Accounting / LCCI / ACCA or equivalent
• At least 2 years of relevant working experience
• Meticulous with an eye for detail
• Good communication and interpersonal skills
• Good time management and solutions-oriented
• Experience in AR or credit team in hotel industry will be a plus

Job description

• Responsible as EHS department document controller to manage document related to EHS department
• Maintaining EHS management system documents and ensuring enforcement
• Monitoring and reporting EHS performance on a regular basis, including timely incident investigations and reporting
• Liaise with authorities and ensure all required legal documents submitted comply with the relevant authorities’ requirement e.g. MOM, SCDF, NEA etc.
• Disseminating and implementing updates to the onsite team on the WSH Act, environmental and other legal requirements
• Advise on-site team to discharge their statutory duties under the WSH Act. Assist the team in the identification of workplace safety and health and environmental risks and in recommending and implementation of the necessary control measures
• Qualifying contractors and suppliers in order to ensure that they comply with company's site environmental, health and safety standards and policies.
• Reviewing and identifying safety competency training for site staff on safe work practices and procedures
• Coordinate & conduct safety briefing, induction & training
• Enforce & promote safety rules & regulations at workplace
• Conducting and review risk assessments and aspect and impact analysis, the recommendation of safety measures, safe work procedures and environmental matters
• Conducting environmental, health and safety audits for site operations and recommending continual improvements
• Any other ad-hoc duties as and when assigned

Requirement

• Minimum Diploma in Safety, Health and Environment as stipulated in the Singapore Ministry of Manpower’s accepted WSH-related qualifications
• Successfully completed a course in relation to WSH Officer (i.e. Safety Officer Training Course)
• Possess internal auditing skill on ISO 14001 & ISO 45001
• Detailed understanding and knowledge on WSH Act, environmental & other legal requirements
• Registered Workplace Safety & Health Officer with MOM for at least 3 years
• Pro-active, independent, able to work with minimal supervision and perform under pressure

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Property Officer

Neptune Court Owners' Association

Salary: SGD 2,500 - SGD 3,400

Job Description

Responsibilites:

• Implement preventive maintenance
• Monitor contractor's performance
• Attend to resident's feedback and enquiries
• Managing renovations
• Prepare reports related to vendor's performance
• Miscellaneous estate operations

Requirements:

1. Professional qualifications in the fields related to building / property maintenance, estate management at ITE / NITEC/ Polytechnic Diploma or higher, other engineering qualifications may be considered,

2. Minimum 2 years working experience.

3. Strong Problem Solving, Supervisory, Organizing and Time Management Skills

4. Able to work under pressure, handle multiple tasks and communicate well with residents and contractors.

5. Good Microsoft Office knowledge and strong report writing skills.

6. Preference for candidates that can start immediately.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Hygiene Officer to join our team!

As a Hygiene Officer, we rely on you to:

• Conduct routine check on hygiene audit to improve and maintain good personal and food hygiene, safety and housekeeping standards of our kitchend and F&B outlets.
• Pest control and cleanliness inspection and co-ordinate pest control and cleaning contractor service schedule.
• Assist to enforce food safety and housekeeping procedures in compliance with regulatory requirements.
• To ensure the proper documentation to fulfill HACCP, SFS and ISO 22000 requirement of all Food and Hygiene matters.

Working hours:

• 6am to 4pm
• 12pm to 10pm
• Required to work one weekend a week

Nearest MRT: Labrador Park
Contract Duration: 8 Months
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: $2,800 per month

Job Responsibilities:

· Process radio-comm licensing matters/applications

· Process payments received, put up for approval on requests for waiver of late payment fee, refunds and licence transfers

· Process GIRO applications

· Contact applicants/licensees on expiring invoices

· Send weekly email reports for tracking of payments, licence renewals, and prepare reports for the monthly LD meetings to the teams for info and update.

· Assist in other ad hoc assignments.

Job Requirements:

• Minimum Diploma in any discipline.

• Proficient in Microsoft Office.

• Comfortable with speaking to people.

• Experience in payment processing and administrative duties will have an advantage for this role.

We regret to inform that only shortlisted candidates will be notified. Interested candidates, please forward a copy of your resume to: [email protected].

Justin Lee: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

✅ 8am - 5pm

✅ UP $3000

✅ Geylang Bahru

Responsibilities:

• Handle incoming calls and emails
• Attend to all enquiries from customers
• Provide excellent customer service at all time
• Transfer calls to the correct department

Requirements:

• Minimum Nitec or Above
• Minimum 1 years of experience in Customer Service or any other relevant role

You may “Using Apply Now Button” to send in your updated resume

For more information, please reach us at 9138 5316

*Only shortlisted candidates would be notified*

Choek Wei Qi Joel

Registration Number: R1877109

Workstone Pte Ltd

EA License Number:19C9998

Job Responsibilities

• Prepare payment for vendors
• Prepare journal entries for day-to-day activities and month-end closing activities
• Perform monthly intercompany settlements
• Perform intercompany and vendor reconciliation
• Prepare documents for audit purpose
• Assist with ad-hoc duties as and when required

Job Requirements

• Diploma/Degree in Accountancy/Finance
• At least 2 years of relevant work experience
• Proficient in MS Office Applications
• Knowledge in SAP system will be an added advantage
• Able to work under pressure to meet deadlines
• Self-motivated, independent and meticulous with an eye for detail
• Team player with good interpersonal skills
• Keen to learn and possess positive attitude

Role:

• Initiates the overall impression & proactively engages with our guests, enhancing their experience by fielding inquiries, promoting our vast array of amenities & benefits and facilitating welcoming and efficient interactions.
• Pays prompt attention to guests from their arrival through their departure.
• Escorts VIPs, long staying guests, regular guests and guests who required assistance to their allocated rooms.
• Handles all group arrivals and prepare the necessary arrangements to facilitate a smooth and seamless check-in..
• Constantly monitors the experience of each guest and reports any complaints to the management.

Requirements:

• Able to work shifts and weekends.

What’s in it for you:

• A fun and supportive work environment
• Career progression with international work opportunities
• Daily meals
• Competitive remuneration, rewards & recognition
• Transportation benefits
• Flexible benefits

- Project site located at NUS

- Must be registered with IES and with valid RTO's certificate

- With minimum 5 years' RTO site supervision experience with structural and architectural works

- Supervision and practical experience in A&A works and institutional projects would be an advantage

- Conversant with local codes and regulations

Leader is a high-tech environmental technology provider listed on SGX. As a Research Engineer specializing in control algorithms, you will play a crucial role in designing, building, and implementing optimal control algorithms based on machine learning models for wastewater treatment processes in a dynamic and fast-paced environment.

Fluency in Chinese is a requirement for this role, as you will be communicating with Chinese clients.

In this role, you will be involved with the end-to-end development and implementation of the optimal control algorithm based on the ML model for the wastewater treatment process. In addition, you will be expected to translate state-of-the-art control techniques into working products and deploy them at scale. Our technology team has developed innovative solutions in the wastewater treatment area and we are heading towards the next phase of innovative solutions.

Responsibilities:

1. Conduct high-quality studies on data-based/model-based process control for optimizing wastewater processes

2. Develop control algorithms based on model predictive control (MPC) using machine learning models

3. Develop multi-parameter systems for different optimal control scenarios

4. Deploy optimal control algorithms in real wastewater treatment plants

5. Adjust algorithms based on feedback from real-world applications

Requirements:

1. Master or PhD degree in an engineering-related field with a minimum of two years of relevant work experience

2. Strong programming skills in Python or other languages

3. Experience with control algorithms such as linear and nonlinear control, robust control, adaptive control, and model predictive control

4. Good knowledge of machine learning algorithms

5. Hands-on experience testing control algorithms with real hardware implementation

6. Strong problem-solving skills and ability to work independently

7. Excellent communication and teamwork skills

This position will start off as 11 months contract.

Location:
Bukit Timah Primary School

Responsibilities:

• Open and close school gates and classrooms
• Logistics support e.g. carry of tables, chairs and benches that are required for school functions
• Maintain the general cleanliness of the school
• Stocktaking and ordering of school supplies
• Traffic control and marshalling
• Assist Operations Manager in maintaining school security (e.g. escorting contractors and vendors during maintenance works in school compound)

Working Hour:
Mon to Fri, 2 shifts

· Early Shift (6.00am to 3:30pm)

· Late shift (9.30am to 7.00pm)

Salary:
$1800

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

As the Facility Management Officer, you will play a crucial role in ensuring the smooth operation and safety of our office building at Hill Street. You will be responsible for managing and optimizing facility operations, as well as fire safety measures and protocols.

Job SCOPE:

1. Facility Operations Management:Oversee day-to-day operations of the office building, ensuring a clean, safe, and well-maintained environment for our employees and guests.
   Develop and implement effective maintenance programs to enhance the longevity of building systems and equipment. Including and not limited to i.e., Environment Monitoring System (EMS), Building Management System. UPS, power, temperature control, humidity, water detection sensor etc.
   Collaborate with vendors and contractors to coordinate maintenance, repairs, and renovations.
   Prepare and maintain Master Maintenance Schedule and collaborate with various stakeholders to ensure maintenance work are carried out as planned.
   Ensure that all technical issues are resolved in accordance to the agreed SLA.
   
2. Fire Safety Management:Serve as the designated Fire Safety Manager in accordance with local regulations and guidelines.
   Review, implement and regularly update comprehensive fire safety plans, procedures, and evacuation protocols in accordance to local regulations.
   Conduct regular fire drills and training sessions for building occupants.
   Ensure that fire safety equipment, such as fire extinguishers, alarms, and sprinkler systems, are properly maintained and in compliance with standards.
   Develop and maintain emergency response plans for various scenarios, including fire emergencies, and ensure all staff are trained accordingly.
   Coordinate with relevant authorities and emergency services to enhance the building's emergency response capabilities.
   Develop and maintain emergency response plans for various scenarios, including fire emergencies, and ensure all staff are trained accordingly.
   
3. Regulatory Compliance:Stay updated on relevant local regulations and codes related to building management and fire safety.
   Ensure compliance with all statutory requirements, permits, and licenses.
   Support internal and external audit reviews to the expending and contracts of renovation and maintenances works
   
4. Budget Management:Manage the facility budget effectively, ensuring cost-effective solutions without compromising safety or quality.
   Provide input for budget planning, forecasting, and capital expenditure related to facility management.
   Prepare and submit necessary PR/PO for works required.
   

Qualifications & Experience:

• Diploma or equivalent in either Estate Management, Facility Management, Engineering in Mechanical or Electrical related.
• Proven experience in facility management, with a focus on fire safety.
• Certification as a Fire Safety Manager.
• Strong team-player, with natural ability to interact with all levels of staff.
• Enjoy problem solving and challenging status-quo
• Good interpersonal, project management, stakeholder management

>> Job title: Public Relationship Officer

>> Location: 1 Selegie Road Singapore 188306

>> Working hours: 6pm to 3am

>> Salary: $4000 - $6000

>> Preference: Full-time job

HIGHLIGHTS:

- Attractive BONUS + Extra Incentives

- One-on-one coaching system

- Career Progression

- Frequent Bonding Events

- Personal Development Training


RESPONSIBILITIES:

- Arrange and schedule in all assigned on-stage performances of the company

- Attend and arrange for rehearsals and work with other performer

- Work with performers to fine-tune performance

- Keep and update weekly routine performances

- Assist the performer in selection for optimal performance standards

- In charge of the admin of the performer including reporting to the management

- Need to manage the staff and assist the management in handling all the issues of the performers

- Attend monthly meetings pertaining to stage performance matters Requirements

- Ability to communicate well with staff/ performer from East Asia

- 3 to 4 years’ experience as Performing Artiste Manager or related manager

- Has experience as Performer is a plus

- Knowledge of Mandarin Pop or Jpop Kpop is advantageous

- Strong stage experience

REQUIREMENTS:

- Team Player

- Good Learning Attitude

- Citizen or PR preferred

Wave Entertainment Welcome you to join our team!

Responsibilities:

1. Evaluate and solve the operational issues of WWTP

2. Calculate the energy and chemical cost-saving potential based on the site visit or operating data

3. Prepare the Artificial Intelligence ("AI") technology proposal to optimize the WWTP operation and attend the technical defense meetings

4. Prepare the AI technology implementation proposal for the WWTP

5. Lead engineering team to perform commissioning and troubleshooting activities

6. Support operational team to optimize the operation of the WWTP

7. Develop technology and prepare patents

8. Other activities assigned by the management

Requirements:

1. Master in Environmental Engineering or Chemical Engineering or equivalent

2. Experience in wastewater treatment and sludge treatment is required

3. Minimum 5 years of experience in wastewater treatment is required

4. On-site solving and optimizing the wastewater treatment plant operational issues experience is required

5. Good skills in technical documents, such as patent preparation, are required

6. Wastewater plant design experience is preferred

7. Good knowledge of modeling and AI technology is preferred

8. Fluent in both written and spoken English and Chinese as you need to communicate with Chinese clients and prepare the technical proposal in Chinese

9. Strong problem-solving, analytical, and conceptual skills, with good communication skills

Good team player who can work independently

Leader is a high-tech environmental technology provider listed on SGX. As a Machine Learning Engineer, you will play a crucial role in designing, building, and implementing our AI solutions for wastewater treatment processes in a dynamic and fast-paced environment.

Fluency in Chinese is a requirement for this role, as you will be communicating with Chinese clients.

In this role, you will be involved with the end-to-end development and implementation of machine learning models to predict wastewater treatment processes. In addition, you will be expected to translate the state-of-the-art techniques into products and deploy them at scale. Our technology team has developed innovative solutions in the wastewater treatment area and we are heading towards the next phase of innovative solutions.

Responsibilities:

1. Perform exploratory data analysis (EDA) and translate data into actionable insights

2. Develop various machine learning models to simulate wastewater treatment processes

3. Conduct studies to enhance the performance of machine learning models

4. Develop techniques to streamline machine learning workflows

5. Deploy machine learning models in real projects

Requirements:

1. Master or PhD degree in an engineering-related field with at least two years of relevant work experience.

2. Fluent in Chinese (both spoken and written) for client communication

3. Proficient in Python programming

4. Strong knowledge of machine learning algorithms, including tree-based models (XGBoost, LightGBM) and neural network models (RNN, LSTM)

5. Familiarity with the entire model lifecycle from data preprocessing to deployment

6. Passion for developing machine learning algorithms for real-world applications

7. Strong problem-solving skills and ability to work independently

8. Excellent communication and teamwork skills

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

1. Strong Microsoft Excel Skills and experience with CRM leads management software.
2. Manage all call enquiries and provide data of the property management system to check room availabilities and and amenities.
3. To ensure high level of customer satisfaction by providing exceptional customer service.

EA Licence No. 16C7962

Job Description

• Professionally manage multi-channel interactions such as calls, email, social media, mobile apps and in-person enquiries and concerns in a timely manner
• Explore and introduce different type of services and products that are available to our customers
• Analyzing customer intention in order to assist customers to your best abilities possible
• Performing general administrative and clerical duties
• Maintaining and updating customer’s records

Job Requirements

• Minimum Diploma
• At least 1 year experience in Call Centre, banking or customer service environment
• Good command of spoken and written English (Mandarin speaking would be a plus point to communicate with our Chinese speaking customers)
• Positive attitude, independent, able to multi-task and is a team player
• Pleasant voice, attentive listening and good communication skills
• Proficient in computer skills such as Microsoft Office applications

Working hours: 12hour shift (4-3-3-4 work schedule)