Location: Central (Kallang)

Role & Responsibilities:

- Identify and pursue new business opportunities that align with Pico's comprehensive services in events, exhibitions, retail, experiential marketing, content, and technology.

- Lead the pitch and proposal development process, coordinating with relevant teams and producers to gather the necessary specialist services to craft compelling proposals.

- Skilled in shaping client strategies, identifying client needs, and creating targeted strategies to meet those needs effectively.

- Drive business growth locally and regionally through strategic account management, continuously enhancing the planning and execution of client-led activities.

- Focus on building and maintaining strong relationships with key clients, both new and existing, and conduct regular meetings to share insights and provide ongoing value.

- Establish connections with new clients and strengthen existing client relationships by implementing communication plans, enhancing visibility, and demonstrating strategic support.

Requirements for Ideal Candidate:

- Min. Diploma with at least 2 - 3 years of relevant work experience.

- Skilled in engaging and managing relationship with clients/customers.

- Experience across a range of project types, including events, multimedia, online, interactive, direct marketing, and social media.

- Proficient in managing project teams composed of members from various business units within a large corporate agency.

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Responsibilities

• Provide guidance on policy information to internal clients – Ensuring insurance, legal, health and safety obligations are adhered to for all events

• Provide advisory services to internal clients to assist with cost mitigation – offering alternatives or championing use of office where possible for events

• Be the main point of contact with clients and vendors for all events

• Venue sourcing: provide options to internal clients based on their brief & budget

• Create and maintain a budget for each event, seeking approvals where necessary and reconciling costs post event

• Negotiation of rates and terms with suppliers

• Meeting logistics (venue management, caterers, audio visual etc) including drafting run sheets and floorplans

• High volume administration duties

• Process deposits and invoices for all events and coordinate with finance team in China to ensure payments are made on time and allocated correctly.

• Arrange printing and materials for events

• Liaise with internal (Marketing, Finance, Legal etc) and external clients (theme-ing providers, AV companies, printing suppliers, etc.)

• Draft & send communications

• RSVP management through online events management tool

• Provide occasional off-site support for functions

• Develop and maintain excellent working relationships with stakeholders and suppliers

• Assist M&E Manager with internal communications ideation and delivery

• Offer and brainstorm solutions to internal issues and assist to streamline program where necessary

• Work with pan-ASEAN team to streamline and baseline current processes to help smooth delivery across the region

Requirements

Education

• Qualification in a related field (e.g. events management) an advantage

Skills

• Excellent Customer Service skills

• Self-starter, with strong interpersonal, organizational, analytical, and verbal & written communication skills

• Ability to function as a Team Player and maintain a good working relationship, yet think and act independently with professionalism, discretion and confidentiality

• Ability to manage time and meet required deadlines in a fast-paced and dynamic environment

• Ability to exercise tact and diplomacy in all dealings

• Attention to detail

• Extensive event management experience preferred with a Hotel/Catering industry background (Including good planning and operational understanding/skills a necessity)

• Good financial acumen including budget management & understanding of financial reporting

• Strong computer skills and confident and professional phone manner

• Critical thinker with superior issue resolution skills

• 3rd Party Vendor/Partner & Service Quality Management

• Proficiency with standard Microsoft applications (excel, word, exchange) plus job specific tools (Share Point, Cvents etc)

• Multi-tasking skills; ability to manage own workload and adjust priorities to work efficiently and meet deadlines, often under compressed time pressure

• Not afraid to roll up sleeves and get involved and take ownership where necessary

• Policy interpretation and implementation

• Stakeholder relationship management

• Project/program management skills preferable, including continuous improvement methodologies

• Experience in a corporate environment preferable

• Good restaurant/venue/supplier knowledge in Singapore

• Strong time management skills

• Ability to adapt to change and use problem solving skills to overcome unexpected things that may arise

Work Experience

• 1 to 3 years in event management experience preferred with a Hotel/Catering industry background (Including good planning and operational understanding/skills a necessity)

Work Requirements

• Light travel, if required.

Shortlisted candidates will be offered a 6 months Agency Contract employment

Licence no: 12C6060

If you’re a self-driven, looking for growth and sharp… We want you!!

Our organisation is looking for the next talent to develop in our industry to manage marketing campaigns

Responsibilities:

✔Qualify consumers based on set criteria and handle communication of sales cycle from introduction of product to onboarding.

✔Drive customer acquisition through face-to-face interaction. Develop content for sales presentations.

✔Running and overseeing of campaigns and events.

Perks:

· Overseas opportunities – Gain exposure and experience in our international offices ✈✈✈

· Gain first-hand experiences from performing individuals

We are seeking a committed and organised Events Executive to join their dynamic team in Singapore. This role presents an exhilarating chance to offer support to the Operations team in all executional tasks and customer event implementation. With a competitive salary range of 3000 - 4000, this position is a 12-month contract with potential for renewal. The successful candidate will be entrusted with coordinating and implementing internal and external events, tracking budgets, managing contracts, maintaining communication platforms, and collecting customer feedback data.

• Offer support to Operations team in all executional tasks
• Coordinate and implement internal and external events
• Manage contracts and maintain communication platforms

What you'll do:

As an Events Executive, your role will be instrumental in supporting the Operations department with various executional tasks. You will be involved in the comprehensive process of customer events, from developing logistical materials to coordinating contracts. Your responsibilities will also encompass updating the event management system, liaising with vendors, tracking budgets, planning travel arrangements, maintaining communication platforms, and collecting valuable customer feedback data. This role requires a proactive approach to managing multiple customer needs and ensuring excellent customer experience.

• Provide implementation and administrative support to the Operations department
• Support end-to-end process of customer events
• Develop logistical materials for events
• Coordinate contracts (Vendor and HCP)
• Update event management system and manage data
• Liaise with vendors when meetings exceed in-house management capacity
• Track budget including accruals
• Plan travel and reservations
• Maintain communication platforms
• Collect quality customer feedback data for better insights and planning

What you bring:

The ideal candidate for the Events Executive role brings a Bachelor's degree along with 2-3 years' experience in a similar role. While experience in the pharmaceutical industry is preferred, our client is open to candidates from other industries who demonstrate strong organisational skills, excellent communication abilities, and a knack for interpersonal relations. Your experience in coordinating logistics for events will be crucial in this role. Additionally, your ability to manage multiple tasks simultaneously, knowledge of budget tracking and contract management, experience in maintaining communication platforms, and proven ability to collect and analyse customer feedback data will set you apart.

• Bachelor’s Degree
• 2-3 years’ experience in a similar role; pharmaceutical industry preferred but open to others
• Organised with good communication and interpersonal skills
• Experience in coordinating logistics for events, with the ability to manage multiple tasks simultaneously
• Knowledge of budget tracking and contract management
• Experience in maintaining communication platforms, with proven ability to collect and analyse customer feedback data

What sets this company apart:

Our client is renowned for its commitment to providing an inclusive work environment that fosters creativity and innovation. They believe in investing in their employees' growth and development, offering numerous training opportunities. They are known for their supportive leadership and commitment to work-life balance, providing flexible working opportunities where possible. This is a fantastic opportunity to join a company that values its employees and encourages them to reach their full potential.

What's next:

Ready to take the next step in your career? Don't miss this exciting opportunity!

Apply today by clicking on the link. We look forward to receiving your application!

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.:R22104739 Siti Aishah Binte Jamall Abd Nassir

Unlock Your Potential with Us!

Are you ready to grow both personally and professionally? We are seeking motivated individuals with a resilient attitude to be part of our clients' marketing campaigns in ASEAN.

Responsibilities:

- Assist in developing and implementing marketing plans to

support our products/services.

- Coordinate marketing activities, including events, promotions, and campaigns.

- Identify target audiences and consumer insights.

Requirements:

- Strong communication and organizational skills.

- Ability to multitask and prioritize tasks in a fast-paced

environment.

- Hardworking and willing to learn.

- Able to work independently or as a team.

Benefits:

- Opportunities for professional growth and development.

- Positive and collaborative work environment.

- Travelling exposure and opportunities

✨Lead with Purpose, Ignite New Opportunities, and Shape your Future!✨

We are one of the leading Sales & Marketing company assisting our established clients in providing them a one-stop solution to increase their sales revenues and market shares through face-to-face marketing.

We are looking to develop the next talent from scratch in our industry to a business partner in the future. If you have the desire, our systems have set many talents just like you!

What you will be doing:
- Ensure customer satisfaction

Our Company

Sentin Marketing is a leading outsourced sales and marketing agency focused on creating impactful experiences for brands through direct sales and events. We believe in empowering individuals, fostering growth, and driving lasting results. Our team thrives in a dynamic, supportive environment designed for ambitious individuals ready to make a mark in sales and marketing.

Position Overview:

The Management Trainee (Sales & Events) role is an entry-level position tailored for individuals who are eager to develop their skills in both sales and event management. Through hands-on experience, structured training, and one-on-one mentorship, you’ll gain exposure to all aspects of direct sales and events planning. As you progress, you’ll build a strong foundation in customer engagement, event execution, and sales strategy, preparing you for future leadership opportunities within Sentin Marketing.

Key Responsibilities:

• Sales Engagement: Conduct face-to-face marketing to promote client products and services, engaging with customers and converting leads into clients.
• Event Support: Assist in the planning, coordination, and execution of marketing events, ensuring smooth operations and memorable customer experiences.
• Customer Relations: Develop and maintain positive customer relationships to enhance brand loyalty and satisfaction.
• Training & Development: Participate in comprehensive training sessions focused on sales techniques, communication skills, and event planning.
• Progression Opportunities: Take on increased responsibility in project management and event coordination as you advance within the program.

Who We’re Looking For:

• Ambitious Learner: You’re excited to grow in sales and events, with a positive, proactive attitude.
• People Person: Strong communication and interpersonal skills, with a natural ability to engage and connect.
• Results-Driven: Passionate about meeting goals and delivering outstanding results for clients.
• Adaptable: Comfortable in a fast-paced environment, able to handle multiple tasks and adapt to challenges.
• Team Player: A collaborative mindset with a focus on contributing to team success and growth.

Qualifications:

• A diploma or degree in Business, Marketing, Communications, or a related field (preferred but not essential)
• Previous experience in sales, events, or customer service is advantageous but not required
• Eagerness to learn and grow in a structured, mentorship-driven environment

Why Join Sentin Marketing?

• Hands-On Training: Receive mentorship and hands-on experience in both sales and event management.
• Career Advancement: Opportunities for career growth, with a clear path to leadership roles based on performance.
• Dynamic Environment: A lively, supportive culture that encourages creativity, teamwork, and personal development.
• Incentives & Rewards: Competitive rewards and incentives tied to your achievements and contributions.
• Travel Opportunities: Local and regional travel for events and training, offering new experiences and exposure.

Ready to Launch Your Career?

If you’re ready to develop your skills, take on new challenges, and grow with a dedicated team, apply now to join Sentin Marketing as a Management Trainee (Sales & Events). We look forward to meeting motivated individuals eager to make an impact!

Job Highlights

===========

• Ability to upskill and learn new things
• Opportunities to try out and be exposed to new technologies
• Casual environment

Job Description

=============

• Supervise and train AV crew
• Operation of all audio-visual equipment with the aim to provide high quality technical standards
• Setup and teardown of AV equipment, led wall at events
• Setup, program and teardown of analog and digital audio mixer at events
• Setup and teardown of lighting at events
• Serve as sound and lighting technician for events
• Ensure that the audio-visual equipment is tested and in correct working order before use at an event
• Investigate equipment faults and recommend actions to rectify
• Maintain audio visual equipment including routine inspections and preventative maintenance
• Maintain a strong working knowledge of video and audio equipment, LED video wall, wireless technology, computers, projectors, and video conferencing equipment
• Coordinate integration with specialty audio visual equipment as needed
• Responsible for cord management & safe set up and dismantle
• Provide regular feedback to Company on communication issues and service improvements
• Liaison with project manager regarding the exact audio-visual requirements for events. This will include assistance with PowerPoint presentations, audio and video conferences

General Requirements

===================

• Singaporeans or PR ONLY
• Experienced Sound, Lighting and AV Technician. Live video mixing experience will be an advantage.
• 2+ years experience training and supervising AV crew.
• Diploma holder will be an advantage.
• Highly responsible, punctual and good time management
• Attention to details and well organised
• Good communications and interpersonal skills
• Team player with good discipline and working attitude
• Service-oriented mindset
• Flexibility to work irregular hours and weekends as required by event schedules
• Versatile, willing and flexible to take on broad spectrum of tasks and new tasks
• Adaptable to changes, stress, and last minute nature of events industry
• Passion about Audio Visual Technology and learning new technologies
• Positive, can do attitude
• Calm and level headed
• Good problem solver
• 6 day work week
• Class 3 driving licences will be an added advantage

Job Highlights

===========

• Ability to upskill and learn new things
• Opportunities to try out and be exposed to new technologies
• Casual environment

Job Description

=============

• Supervise and train AV crew
• Operation of all audio-visual equipment with the aim to provide high quality technical standards
• Setup and teardown of AV equipment, led wall at events
• Setup, program and teardown of analog and digital audio mixer at events
• Setup and teardown of lighting at events
• Serve as sound and lighting technician for events
• Ensure that the audio-visual equipment is tested and in correct working order before use at an event
• Investigate equipment faults and recommend actions to rectify
• Maintain audio visual equipment including routine inspections and preventative maintenance
• Maintain a strong working knowledge of video and audio equipment, LED video wall, wireless technology, computers, projectors, and video conferencing equipment
• Coordinate integration with specialty audio visual equipment as needed
• Responsible for cord management & safe set up and dismantle
• Provide regular feedback to Company on communication issues and service improvements
• Liaison with project manager regarding the exact audio-visual requirements for events. This will include assistance with PowerPoint presentations, audio and video conferences

General Requirements

===================

• Singaporeans or PR ONLY
• Experienced Sound, Lighting and AV Technician. Live video mixing experience will be an advantage.
• 2+ years experience training and supervising AV crew.
• Diploma holder will be an advantage.
• Highly responsible, punctual and good time management
• Attention to details and well organised
• Good communications and interpersonal skills
• Team player with good discipline and working attitude
• Service-oriented mindset
• Flexibility to work irregular hours and weekends as required by event schedules
• Versatile, willing and flexible to take on broad spectrum of tasks and new tasks
• Adaptable to changes, stress, and last minute nature of events industry
• Passion about Audio Visual Technology and learning new technologies
• Positive, can do attitude
• Calm and level headed
• Good problem solver
• 6 day work week
• Class 3 driving licences will be an added advantage

Description

Our company is expanding and we want YOU

We are a bunch of dynamic individuals who works towards being the Leader in the Events Marketing Industry

Are you ready to turn your passion for event planning into reality? At Creatives Dot, we invite you to join our dynamic team and create unforgettable experiences

About us:

At Creatives Dot, we believe in the power of creativity and collaboration to transform ideas into extraordinary events. Our passionate team is dedicated to delivering exceptional experiences that leave a lasting impact. We specialize in all aspects of event planning, from initial concept development to flawless execution. Whether it’s a corporate event, a social gathering, or a large-scale celebration, we work closely with our clients to ensure their vision comes to life

Your responsibilities:

• Support the entire event lifecycle, from initial planning to final execution, including logistics, vendor management, and on-site coordination.
• Manage event sign-ups across various platforms.
• Facilitate seamless communication between clients, suppliers, and our internal team to ensure a smooth planning process.
• Provide administrative support, such as document preparation and RSVP management, while contributing creative ideas to enhance our events.

Benefits :

• A fun and engaging work environment.
• Personal coaching and mentorship to help you excel.
• Opportunities for performance-based rewards

Requirements:

• Previous experience in event planning and platform management is a plus.
• A diploma or degree in Event Management, Hospitality, Marketing, or a related field.
• Strong organizational skills with the ability to juggle multiple tasks and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Flexibility to work evenings and weekends during peak event seasons.

Job Details:

• Type: Part-Time/Full time
• Salary: $12-20/h

Location: In-person (Singapore)

About Our Client:

Believe in creating impact through passion-driven marketing and sales. The current team is a close-knit group of ambitious go-getters who thrive on making connections, delivering results, and growing both personally and professionally. If you’re looking for an exciting environment where you’ll be challenged to exceed your limits, you’re in the right place!

Job Description:

Our client is looking for enthusiastic and motivated Events & Marketing Representative to join their expanding team! In this role, you’ll be representing various brands, engaging with potential clients, and driving sales through unique, customer-focused strategies. This is a position for those who are passionate about connecting with people, presenting products, and closing sales with confidence and charisma.

Responsibilities:

• Present and promote products to prospective clients
• Collaborate with team members to optimize sales strategies and maximize results
• Attend regular training sessions to stay sharp and refine your skills
• Adapt and thrive in a fast-paced, ever-evolving environment

What We Offer:

• Growth Opportunities: Clear pathways for career progression
• Comprehensive Training Program: From onboarding to ongoing development
• Dynamic, Supportive Culture: Work alongside an ambitious and driven team

Requirements:

• Go-Getter Mentality: Ambition and motivation to drive success
• People Skills: Ability to engage, connect, and communicate with confidence
• Adaptability: Comfortable in a fast-paced, results-oriented environment
• Team Player: Willing to learn and collaborate

• The Manager is responsible for all aspects of assigned outlet operations as well as financial performance.
• Ensures that all duties are carried out to serve all Customers to full satisfaction, including preparation of the outlet for services and maintaining the outlet in a clean and tidy condition
• Sales oriented and ability to lead team to achieve sales targets
• Display initiative, leadership qualities and ability to motivate oneself and team
• Builds relationships with regular guests together with the Restaurant Managers and understands their requirements and establish and maintain active interaction with all guests to ensure total satisfaction
• Coordinate all Reservations to ensure optimum capacity
• Must be able to take full ownership and responsibility of the assigned outlet and ensure smooth service flow with the team

Job Description & Requirements

1. Managing chinese medication stock levels.

2. scheduling work schedule for employees

3. Ensuring that all procured items meet quality standards and regulatory requirements.

4. Analyzing costs and implementing costsaving strategies without compromising product quality

5. Identifying and selecting reliable suppliers for traditional Chinese medicine ingredients, equipment, and supplies.

6. Support the store operations

7. Handle other ad-hoc job delegated by superior

Job requirement:

- Possess at least a Bachelor Degree certificate

- At least 10 years total working experiences

- At least 5 years in the relevant working experiences

- Able to work retail hour

- Able to work on weekend

Manager Job Responsibilities:

Accomplishes department objectives by managing staff; planning and evaluating department activities.

Maintains staff by recruiting, selecting, orienting, and training employees.

Ensures a safe, secure, and legal work environment.

Develops personal growth opportunities.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.

Coaches, counsels, and disciplines employees.

Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

Performance management

Project management

Coaching

Supervision

Quality management

Results driven

Developing budgets

Developing standards

Foster teamwork

Handles pressure

Giving feedback

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

We are looking for an experienced individual who will assist our company to manage the daily sales operations and also assist in achieving company's target profit.

Duties & Responsibilities:

• Oversee daily restaurant sales operations
• Responsible in promoting and marketing the business
• Assessing and improving profitability
• Helps in supervising the day to day activities of associates and helps in assigning responsibilities for specific work
• Responsible in managing staffs and other financial tasks including budgeting and invetories
• Other duties that may assign to him/her

- Bachelor Level

- A good communication skill

- Long Period of experience in F&B field

- Can handle pressure

- conduct daily briefings to company staff

- arrange for monthly events

- in charge of roster deployment for staff

- rapport with existing and walk in customers

- provide the profit and loss report

- conduct trainings to in house staff

- ordering and purchasing of shop necessities

- sourcing for new artistes

Operational Management

1. Planning and Supervision:Oversee daily operations in restaurants, bars, catering, and other F&B outlets.
   Coordinate with kitchen staff, service teams, and suppliers to ensure smooth operations.
   
2. Quality Control:Ensure food and beverage quality meets the organization's standards.
   Address customer feedback and resolve complaints promptly.
   
3. Health and Safety Compliance:Enforce food safety standards and compliance with local health regulations.
   Conduct regular inspections and audits to maintain hygiene standards.
   
4. Inventory Management:Monitor stock levels for food, beverages, and supplies.
   Manage procurement processes and supplier relationships to maintain quality and cost-effectiveness.
   

Financial and Strategic Management

1. Budgeting and Cost Control:Prepare and manage F&B budgets.
   Analyze profit and loss reports, controlling costs to meet financial targets.
   
2. Pricing and Menu Development:Collaborate with chefs and marketing teams to develop menus that attract customers and maximize revenue.
   Establish competitive pricing strategies for food and beverage offerings.
   
3. Sales and Promotions:Develop and implement strategies to increase F&B revenue.
   Coordinate promotional events, themed nights, or special offers.
   

Team Leadership

1. Staff Management:Recruit, train, and supervise F&B staff, ensuring they provide exceptional service.
   Set performance goals and conduct regular evaluations.
   
2. Scheduling and Coordination:Create staff schedules to ensure optimal service coverage.
   Address workforce issues such as absenteeism or performance concerns.
   
3. Employee Engagement:Foster a positive work environment to enhance team morale and reduce turnover.
   

Roles & Responsibilities

Restaurant Captains will be hired to provide the core service of the restaurant’s product. These individuals are responsible for delivering the guests’ experience on a day-to-day basis.

DUTIES & RESPONSIBILITIES

Duties

1. Provide friendly, excellent and professional service to all guests.

2. Responsible for handling food and beverage orders and serving guests.

3. Assist fellow Team Members to perform preparation and setting up in the restaurants for service.

4. Check that all amenities and utensils are properly stocked and inspected.

5. Assist guests on their respective requests and deliver based on their ability.

6. Possess knowledge to upsell, well-versed in all aspects of the menu.

7. Support Restaurant Manager in achieving all goals and Key Performance Objective.

Responsibilities:

1. Ability to upsell, promote and ensure that the guest is enjoying their dining experience.

2. Ability to charm guests with his/her knowledge of the food & beverage products in a friendly and approachable manner.

3. Ability to explain the food menu in terms of preparation methods, ingredients used, portion size and presentation.

4. General knowledge about food allergies, dietary restriction, common brand of beverages to ensure smooth recommendation to gusts.

5. Ability to read the different types of guests and dining clientele.

6. Ability to mold his/her service output to suit the type of clientele that he/she is serving at the table.

7. Maintain the utmost cleanliness and hygiene standards in the restaurant.

Skills, Qualifications & Experience

1. Hardworking, motivated, serious, team player and passionate about food, beverage and service

2. Possess a well-groomed, clean and professional appearance

3. Prior exposure to leadership training programs preferred, a combination of practical experience and education will be considered as an alternative

Manager Job Responsibilities:

Accomplishes department objectives by managing staff; planning and evaluating department activities.

Maintains staff by recruiting, selecting, orienting, and training employees.

Ensures a safe, secure, and legal work environment.

Develops personal growth opportunities.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.

Coaches, counsels, and disciplines employees.

Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

Performance management

Project management

Coaching

Supervision

Quality management

Results driven

Developing budgets

Developing standards

Foster teamwork

Handles pressure

Giving feedback

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

Ensure high levels of customers satisfaction through excellent service.

Complete company administration and ensure compliance with policies and procedures.

Maintain outstanding store condition and visual merchandising standards.

Conduct personnel performance appraisals to assess training needs and build career.

Staff work arrangement.

Daily company management.

Manager Responsibilities:

Delegating responsibilities and supervising business operations

Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.

Resolving conflicts or complaints from customers and employees.

Monitoring store activity and ensuring it is properly provisioned and staffed.

Analyzing information and processes and developing more effective or efficient processes and strategies.

Establishing and achieving business and profit objectives.

Maintaining a clean, tidy business, ensuring that signage and displays are attractive.

Generating reports and presenting information to upper-level managers or other parties.

Ensuring staff members follow company policies and procedures.

Other duties to ensure the overall health and success of the business.

Manager Requirements:

Bachelor’s degree in business, management, or related field.

More education or experience may be preferred or required.

Strong understanding of business management, financial, and leadership principles.

Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.

Time and project management skills.

Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.

Commitment to providing exceptional service to customers and support to staff members.

• Manage day-to-day operations of a restaurant
• Develop & Manage the Budget to ensure all costs are in line
• Ensure guest satisfaction and Customer Service Action are implemented
• Ensure seamless running of the outlet most efficiently and effectively, delivering the best service standards
• Ensure all staff are well briefed on their responsibilities per company`s standard and given constant supervision and motivation on all aspects of their work.
• Handle customers` feedback and complaints, ensuring that improvements are made accordingly
• Maximise revenue, and opportunities and minimize costs without compromising standards and customers' experience
• To ensure staff hygiene and outlet cleanliness at all times.
• To provide guidance and direction to subordinates, including setting performance standards and monitoring performance.

Summary

This position requires a 6-day onsite workweek, with the flexibility to work shifts, weekends, public holidays, and extended hours. This candidate must be hands-on and ready to manage day-to-day operations effectively.

As an experienced Shift Manager, you will lead and supervise the team, ensuring smooth operations, exceptional service, and adherence to health and safety regulations. You will be responsible for managing inventory, maintaining high service standards, and stepping in during peak periods or staff absences. The role also requires availability to address urgent matters outside of regular working hours, all while prioritizing customer satisfaction and team performance.

Responsibilities:

• Oversee/ manage the day-to-day operations of all outlets.
• Schedule shifts and manage staff rotations.
• Assign tasks, set goals and provide guidance to team members.
• Allocate resources such as manpower, equipment, and materials effectively to meet operational needs.
• Implement and monitor standard operating procedures (SOPs).
• Monitor and manage food and beverage inventory.
• Coordinate with suppliers for timely deliveries.
• Handle customer feedback and complaints and ensure excellent customer service standards.
• Maintain food quality and safety standards.
• Ensure cleanliness and hygiene in the restaurant complies with health and safety regulations.

Requirements:

• Minimum 8 years of operation management experience.
• Minimum Diploma/ Degree in Hospitality Management, Business Administration, or a related field.
• Great leadership, interpersonal, and communication skills.
• Service and result oriented, good team player.
• Able to work under pressure and handle situations