Commercial

• Support APAC media commercial finance function relating to regional and global client pitches, fee and staffing discussions, regional client contract reviews, client reporting and other ad hoc commercial requests.
• Provide ongoing support to APAC business and market finance teams for regional and global clients, including but not limited to contract queries, fee negotiations, coordinate requests from global and region on finance operation and client reporting matters. Participate in discussions with clients as necessary.
• Work closely with various stakeholders including market finance, business teams, global teams, legal and tax teams where applicable/ necessary to provide complete, accurate and timely deliverables.
• Perform analysis on client profitability and revenue reporting as required. Support business leads to ensure business structure and processes are delivering optimal operating efficiencies. Develop, implement and monitor measures where necessary.
• Support local markets on local market client audits.
• Ad hoc requests from global teams, clients and other business stakeholders. Consolidate and review local market submissions to ensure compliance and consistency across markets.

Communication and Teamwork

• Work closely as a team to ensure that requests and issues are addressed.
• Establish strong communication channels with global, regional and local stakeholders to ensure that business issues are efficiently and effectively communicated and feedback obtained on a timely basis.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Banquet
• La Dame de Pic
• Raffles Courtyard
• Tiffin Room
• The Grand Lobby

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Job Title: Account Assistant cum Admin Assistant (ID4088)
Location: Gul Circle
Working Hours: Mon to Fri 8.00pm-5.30pm.
Salary: $2300-$2500

Job Description:
• Process AP invoices and payments
• Accounts receivable and payables.
• Perform bank reconciliations and bank record.
• Prepare purchase order and monitor payments to suppliers.
• Prepare monthly and year-end closing independently.
• Perform AR/AP reconciliation with balance sheet schedule.
• Prepares monthly GST reconciliation and submission of quarter GST return.
• Prepares documents and materials for auditing & tax purposes.
• Perform month-end closing for financial reporting.
• Perform month-end closing activities.
• Liaise with external parties for related matters.

Requirements
• LCCI/Diploma in Accounting with minimum 1 - 2 years of prior experience
• Good communication skill.
• Able to work independently.

1. Full time
2. Start work immediately
3. Able to work on weekends
4. Ability to communicate with Mandarin-speaking clients
5. Team player
6. Willing to learn
7. Pleasant personality & positive attitude
8. Good communication & listening skills
9. Good patient etiquette and manners
10. Strong sense of responsibility
11. Assist in dental procedures & surgeries
12. Responsible for clinic's overall upkeep and cleanliness
13. On-job training provided
14. Career growth opportunities
15. No experience required

The Energy Research Institute @ NTU (ERI@N) invites applications for the position of Research Assistant.

Under the research programme INSPIRASI, the group is to develop a high performance fuel cell with special focus on the development of metallic bipolar plate and Al-driven controller.  The candidate is required to design, develop and carry out performance characterisation of single-cell and short stack.

Key Responsibilities: 

• Literature review on the effect of clamping force in PEMFC stack/cell

• Design and fabricate clamping fixture

• Design of the fabricate bipolar plate

• Single and short stack testing and characterisation

• Any other tasks as requested by the PI

Job Requirements: 

• Bachelor degree in engineering or relevant discipline

• Good knowledge in polymer electrolyte membrane fuel cell

• Prior experience in conducting performance characterization on polymer electrolyte membrane fuel cell

• Able to work independently to achieve the research milestones and tasks given

• Proficiency in English

We regret that only shortlisted candidates will be notified.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Role Purpose:

You are passionate about the beauty industry and want to develop your career in marketing, a strong team player with the ability to work in a fast-paced, dynamic environment. A go getter with a can-do attitude.

Work closely with brand managers and marketing team to plan and drive business objectives, such as profitability, brand ranking and revenue targets. You will be responsible for planning and execution of the integrated marketing calendar, campaigns, launches and events as well as manage and monitor the A&P budget expenses. Potential team-player can look forward to the opportunity to manage a portfolio of brands on his or her own.

Key Responsibilities:

Marketing Operations

• Assist and support the marketing manager and brand manager to plan all brand activities such as: In-store promotions, launches, animations and consumer events to drive brand awareness and retail sales
• Support on event logistics including: sourcing for venue, food & beverage, materials event items, set up, engagement and briefing of all parties involved to drive event to succession
• Support on contractor and agency management including: getting quotations, briefing of agency/contractor/partners on specific brand needs follow up on the execution of the project
  

Communication, PR & Customer Engagement

• Propose and lead the planning and execution of all communications for marketing and trade activities. (Digital and print)
• Planning of PR events and activities for your brand portfolio with activities such as: press invitation and liaison, RSVP, and event management
• Research and collation of market, competitive and business information and any ad-hoc marketing needs of the team

Administrative and reporting duties

• Support the brand team in animation and monthly reporting duties when needed
• Assist in administrative responsibilities such as invoice processing and sampling/tester management
• Assist in brand visual merchandising needs such as changing of trans and upgrading of counters

• Diploma or Degree holder specializing in Marketing / Mass Communication / Business
• At least 1 years of relevant working experiences in Beauty industry
• Experience in marketing or PR is a plus
• A strong team player with the ability to work in a fast-paced, dynamic environment
• Resourceful, with a positive can-do attitude
• Good communication and interpersonal skills

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/

If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Note to staffing agencies Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

We are looking for an energetic and motivated individual, preferably with retail / warehouse experience and general fish-keeping knowledge to join our team.

Applicants will be required to assist in retail sales, answer customer queries, stock taking of inventory, prepare and packing of orders, maintenance of tanks, update photos on to social media platforms and be able to work on weekends.

Working Hours

5 days
12pm to 8pm

Executive / Senior Executive (Clinical Research Officer) for the Health Screening Centre

Lee Kong Chian School of Medicine (LKCMedicine) is looking for Executive / Senior Executive (Clinical Research Officer) who is self-motivated, proactive in problem solving and a strong team player. The candidate will be part of the Health for Life in Singapore (HELIOS) Study team, a flagship Singapore population health study jointly conducted by LKCMedicine, National Healthcare Group and Imperial College of London. We aim to profile the health and behavior of up to 10,000 people from the general Singapore population over the next few years. We are conducting (1) surveys on health, lifestyle and dietary habits, (2) physical and functional measurements (e.g. anthropometry, strength, exercise test, spirometry, ECG, optical imaging and pulse wave velocity) and (3) biomarkers for chronic diseases.

The candidate will play a key role mainly in, but not limited to, the following roles:

• Take participants’ informed consent for study, verify eligibility and systematically performing drug and supplement verification.

• Assist in collection of biological samples for research.

• Assist in conducting health and lifestyle questionnaire, dietary and/or cognitive assessment.

• Perform physiological assessment according to Standard Operating Procedures and record measurements. These physiological assessments include body composition, lung, eye, skin and heart function using sophisticated medical devices (training will be provided)

Candidates should have:

• Passion to make the difference in the society through research and/or serving the community

• A positive attitude and ability to learn new skills are essential attributes to succeed in this role.

• Diploma / Degree in Allied Health / Biomedical Sciences or similar disciplines. Fresh graduates are welcome.

• Excellent communication (oral and written) and interpersonal skills.

• Fluent in spoken and written English. Fluent in Malay, Tamil, Chinese or dialects would be of advantage. 

• The ability to work independently with high levels of motivation.

• Certification on Good Clinical Practice, phlebotomy, CPR & AED would be of advantage.

Executive/ Senior Executive, Clinical Research Officer (Biobanking) in the Health Screening Centre

Lee Kong Chian School of Medicine (LKCMedicine) is looking for a full-time Executive/ Senior Executive, Clinical Research Officer (Biobanking) for the Health for Life in Singapore (HELIOS) Study. This study is undertaken jointly by LKCMedicine, National Healthcare Group and Imperial College of London (www.healthforlife.sg). It aims to profile the health and behaviour of people from the general Singapore population. The scope of the study is segmented into (1) surveys on health, lifestyle and dietary habits, (2) physical and functional measurements (e.g. anthropometry, grip strength, exercise test, spirometry, ECG, optical imaging and pulse wave velocity) and (3) investigating biomarkers for chronic diseases. We have just received funding for Phase 2 of the study and are expanding our biobanking team to allow the study to reach out to more people.

The Clinical Research Officer will play a key role in supporting the study, mainly in, but not limited to, the following roles:

• Receive and process biological samples for banking purposes; with accuracy and in a timely manner without compromising sample quality.

• Assist in frozen sample retrieval and sorting.

• Perform nucleic acid (DNA and RNA) extraction and quantification.

• Perform daily routine measurements on analytical systems.

• Monitor quality standards by verifying equipment function through routine equipment maintenance, running daily quality controls and calibrations.

• Perform general administrative work such as tracking the supply of daily consumables and coordinate with vendors/suppliers on procurement matters.

• Able to commit to rotating shifts; afternoon shifts on weekdays, and on Saturdays.

Training will be provided to level the skillsets needed to perform these roles.

Candidates should have:

• Diploma/degree in biomedical sciences, biotechnology or related fields

• Relevant professional experience with technical laboratory operations (advantage)

• A positive attitude and work ethics, and is a team player

• The ability to learn new skills, which is an essential attribute to succeed in this role

• A sense of responsibility, detailed and meticulous, pro-active and a self-starter

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Account Executive - Enterprise - Malaysia
 

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Our Enterprise Account Executives engage with existing customers and new leads to sell the entire Salesforce Customer 360 platform. They build positive, trusted relationships with both key team members and c-suite decision makers within their patch, and become natural at helping customers realize value from their Salesforce investments.
You will use your skills to develop opportunities, through both warm leads and whitespace prospecting.

Responsibilities:

• Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts

• Develop and drive the overall long-term strategy for the account, aligned with customer business objectives

• Lead the end-to-end sales process through the engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners, etc.

• Territory identification and research, to formalize a go-to-market territory strategy and create a qualified target account list within 30 days.

• Share Salesforce value proposition for existing and/or new customers

• Drive growth within an existing assigned account

Required Qualifications:

• Account Planning and Strategies: Establishes plans to achieve sales objectives by effectively identifying and qualifying opportunities in the local Malaysian market.

• Research and Discovery: Uncovers a prospect’s current processes, business challenges, and strategic goals based on customer use cases and value hypotheses.

• Solutioning: Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions.

• Customer Communication: Interacting with customers in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Google Slides, Zoom).

• Resource Application: Continuously runs toward results using the full capabilities of available resources and tools.

• Team Selling: Aligns with the full capacities of the account team and partners to support the deal and customer success.

• Language: Fluency in written and spoken English and Bahasa-Melayu.

Preferred Qualifications:

• Excellent interpersonal and communications skills.

• Sales Methodology Education.

• Ability to develop cases and service requirements, while crafting and leading strategic alliances.

Benefits & Perks
Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Note: By applying to the Enterprise/ Named Account Executive posting, recruiters and hiring managers who support multiple cloud offerings and verticals across the organization hiring Enterprise Account Executives will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.


*LI-MB #LI-KUA

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Nanyang Business School competes with top business schools worldwide to attract senior professionals from diverse backgrounds to join its graduate programmes. The key purpose of the role is to provide world-class career services to NBS’s graduate students, and manage employer relationships in key sectors, and source for suitable positions for NBS’s graduate students.

The position holder is responsible for driving employer engagement with companies in China, to bring jobs for 300 to 400 students.

Responsibilities:

1. GSCDO leadership:

• Engage in team leadership to problem-solve GSCDO’s strategy, including identifying and introducing strategic initiatives for GSCDO that will lift the level of career services for all GS participants.
• Lead the operationalisation of new strategic initiatives for GSCDO, including and not limited to leading team to launch these initiatives.
• Engage with the GSCDO team in providing multi-faceted career workshops, networking events, company presentations, etc.

2. Drive Business Development and Employer Engagement to secure full-time jobs and internship opportunities in China:

• Develop strategy for tiering and engaging companies in China, with view to securing full-time jobs, internships and industry projects for students.
• Identify and build strong partnerships with recruiters and hiring managers in China, particularly in key hiring sectors.
• Work closely with internal NTU/NBS stakeholders such as Associate Deans, Academic Directors, Program and Management Office, NTU Career Office, Alumni Affairs Offices, Development Offices to source for full-time jobs and internship placements from existing and new industry contacts.
• Maintain a deep understanding of market factors relative to employer organisations in China.
• Cultivate deep relationship with China-based alumni, particularly in key hiring sectors.

3. Partner for all China roles:

• Be the go-to partner for all GSCDO Career Leads in areas of understanding China employers and employment trends.
• Support NBS endeavors in China e.g., sourcing for industry projects and managing industry visits (e.g. SIFT).

4. Provide student counselling for all China roles:

• Develop calendar of recruitment activities to ensure pipeline of China roles are availed to all post-graduate students.
• Place students in their desired roles (full-time jobs and internships).
• Monitor student’s performance and growth during internships and prepare to intervene with win-win solutions for both student and industry partner.
• All other tasks assigned to role.

Requirements:

• Degree from a top-tier global business school is required.
• Good knowledge of practices and hiring mandates of companies across different sectors in China.
• At least 10 year’s work experience, possessing strong and deep networks with companies in China.
• Proven track record of business development including internal and external successful collaborative and leadership experience.
• Work experience in China and other international markets will be a distinct advantage.
• Outstanding ability to manage senior stakeholders, as well as interacting with people of varying levels and backgrounds.
• Excellent interpersonal skills and presentation skills, including ability to deliver high impact presentations to senior executives.
• Excellent oral and written communication skills in Chinese and English due to the need to communicate and work with stakeholders in China
• Takes initiative and is a good team player.
• Meticulous with good eye for details.
• Able to work under tight deadlines.

Responsibilities:

• Track and manage the Centre’s assets, funding, procurement, manpower and space resources.
• Manage the Centre’s special programmes and daily operations.
• Prepare progress reports, audit and budget statements in a timely manner
• Provide updated and organized data capture and management on centre information
• Be part of the working team to ensure that the Centre operates at maximum efficiency and complies with policies, procedures and standards.
• Provide workshop/conferences/events support and visits to the Centre
• Serve as a liaison to internal and external stakeholders
• Provide effective executive support to Centre Directors
• Continual review of work processes for improved efficiency and effectiveness in administration
• Any ad-hoc duties assigned by Centre Directors

Requirements:

• A good degree in any discipline from a recognized university with at least 3 years of relevant working experience. Applicants with working experience in a university capacity preferred.
• Excellent command of spoken and written English.
• Strong analytical and problem-solving skills
• Meticulous, adaptable and able to multi-task.
• Able to work independently
• Proficient in Microsoft Office applications

Duties:

Full spectrum of purchasing process; receiving requestions forms, sourcing quotations, issuing PO, co-ordinating delivery, reconciliation of DO and POs and liaising with accounts for payment.

Responsible for sourcing and procurement of materials/equipment, equipment rental, other services required by projects at the most competitive price and acceptable quality locally and overseas.

Strong interpersonal, communication, persuasion and analytical skills in reviewing quotations, able to apply terms & conditions of quotations to specific contexts and analyse accordingly.

Perform clerical duties such as filing, sorting, and general admin support.

Other ad hoc duties assigned by management.

Job Requirements:

Must be able to converse in Mandarin (need to liaise with China counterpart).

At least 2 years of relevant working experience in Construction Industry will be an advantage.

Proficiency in Microsoft Office. High level of competence in Excel will be favoured.

Ability to work with team member & independently

Work well under pressure and able to work with Team Member and independently

Familiarise with Singapore and China Import and Export regulations and procedures.

Job Title: Senior Customer Service Executive (ID3387)
Location: Redhill
Working Hours: Mon-Fri 9am to 5:30pm
Salary: $3000 - $4200

Job Description:
-Responsible for facilitating and managing activities involving sea export, sea import, warehouse & truck.
-Monitoring pre-alert documents from Origin offices or sales support (sea import only)
-Familiar with custom requirements, import and export procedures.
-Track and monitor vessel arrivals / departures and update customers if any deviations.
-Handle all customers' enquiries timely and effectively.
-Roles- Sourcing for rates from service providers as per the sale/customer's enquiry.
-Coordinate with business partners on Sales lead from the origin or the destination.
-Provide comprehensive service to all aspects of customer's requirement/problem solutions to handle their shipments.
-Preparing of invoices for customers & checking about subcontractor’s invoices & preparing of reports for internal &external customer.
-Ensure compliance with customer's Standard Operating Procedures (SOP)
-Preparing SOP for our internal use.
-Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
-All other ad-hoc work instructions from Managing Director or Manager

Requirements:
• Diploma/ Degree in Business, Sales, Marketing or in a discipline related to Logistics & Supply Chain Management.
• Minimum 1-2 years' experience in Sea freight forwarding
• Good experience running & managing sea-freight operations.
• Knowledgeable in sea-freight compliance & regulation
• Ability to work independently, meticulous, self-motivator and a team player
• Ability to cope in fast pace environment
• Proficient in Microsoft Excel

The Assistant Sales Manager oversees the end-to-end operations of a store. He/She is responsible for driving the store's sales performance and service performance. He/She also engages in innovation and productivity initiatives for the store. In order to drive seamless customer experience across channels, the Asst Sales Manager oversees the order fulfilment processes for customers in store. The Asst Sales Manager operates in a fast-paced, diverse and customer-centric store environment. He/She is responsible for cascading and operationalising headquarters directives to the store. He/She is a resourceful, driven and a service-oriented leader who is able to multi-task and manage store operations effectively.

• Analyse service quality and customer satisfaction.
• Develop service operations.
• Foster service innovation.
• Optimise workforce for service excellence.
• Communicate scheduled sales reports in accordance with organizational standards.
• Develop a service recovery framework.
• Develop an action plan to implement productivity and innovation initiatives.
• Develop store security policies and procedures.
• Establish rapport and cultivate relationship with customers.
• Interpret information on sales goals and targets.
• Lead and motivate team to contribute for productivity improvement and innovation.
• Manage and maintain store facilities.
• Manage order processing, fulfillment and returns of customer orders.
• Manage resources to ensure smooth running of store operations.
• Manage retail administration.
• Manage service brand.
• Manage store's/outlet's sales performance.
• Monitor merchandising presentation and visual display.
• Promote workforce diversity.
• Provide direction and guidance to team leaders.

Responsibilities and Duties:

Facilities Management

· Oversee and manage hospital facilities management through third party service providers of the hospital;

· Ensure proper maintenance and upkeeping of building, facilities and equipment, along with preventive measures and calibration;

· Conduct regular inspections on building, facilities and equipment to determine the need for repairs or renovation, and to audit vendor performance;

· Coordinate and liaise with internal users and external vendors for the execution of maintenance, repair and building works; and

· Develop building operation policies, procedures, and service standards to comply with regulatory requirement.

Housekeeping, Sterilization, Linen and Portering Services

· Oversee and manage hospital housekeeping, sterilization, linen and pottering services, through third party service providers of the hospital;

· Conduct regular inspections on cleanliness and delivery of services to ensure timely, accurate and quality service;

· Manage patients, staff and stakeholders’ feedback on service delivery; and

· Reporting to Senior Management at the Health Quality Steering Committee (HQSC)

Vendor management

· Develop service requirement and standards for tendering of facilities management and housekeeping services;

· Manage and evaluate the performance for third party service providers in delivering their contracted services;

· Work closely with service providers to implement and monitor strategies to overcome audit findings and service gaps; and

· Review reports and billing documents.

Project Management

· Plan, secure project budget and resources, coordinate and execute projects; and

· Prepare and manage project schedule to ensure project completion within scope and schedule

Job Requirements:

· Degree with minimum 3-5 years’ experience in project management/ operations support, preferably from healthcare industry

· Proficient in workplace safety and health, and fire safety

· FSM/ SMC/ SIC/ CERT trained

· bizSafe Level 2/ sterilization handling / FM/ HK/ PM trained are preferred

· Good communication and interpersonal skills

· Good analysis and problem-solving skills

· Proficient with Microsoft Office applications

· A team player with initiative and excellent service attitude

· Ability to multi-task and work independently in a fast-paced environment