• Perm
• With 3 years of lease management experience in processing backend leasing documentation/managing high volume document experience added advantage
• Strong admin working in legal/law firm processing contracts are welcome to apply.

Job Description

• Manage and administer leases in a portfolio of Office/ Logistic properties
• Responsible for management of leases which includes preparing and checking lease documents, checking and activation of contracts, preparing and maintaining tenancy schedule
• Responsible for lease documentation, audit checks on leases and tenants, arrears management, tenant and other related lease management functions
• Enter information and data into the system and maintain the database, as well as monitor the status of lease documents
• Execute the arrears management process in collecting payments from tenants of a portfolio of properties, prepare arrears report on a regular interval
• In charge of tracking security deposit, monitor submission of gross sales turnover reports and audited sales reports by tenants and adjustment of audited sales
• Covering of administrative duties

• Possess a Diploma in relevant courses
• Minimum 3 years of relevant experience
• Strong admin that does contracts and work in legal/law firm will have added advantage
• Possess retail backend leasing processing background will have added advantage
• Proficiency in Microsoft Word and Excel are essential
• Experience in SAP will be an added advantage
• You should be meticulous, diligent, a team player, independent and process initiative. Other key attributes include excellent communication and interpersonal skills

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Permanent position
• Variable Bonus
• Hybrid

• Compilation of monthly closing journal entries.
• Preparation and review of monthly accounts reconciliations and schedules.
• Assessment of the monthly inventories aging report to ensure the adequacy of Net Realizable Value (NRV).
• Oversight of the chart of accounts, including consistency checks, control account creation, and archiving.
• Assisting in the annual policy renewal review.
• Providing support during audit reviews.
• Ensuring compliance with accounting standards.
• Handling the Annual Statutory Accounts and XBRL filings.
• Reviewing GST submission workings and conducting GST reconciliation tests.
• Reviewing and maintaining records for capex related to new or replacement fixed asset requisitions.
• Managing the asset register.
• Assisting the reporting team in formulating budgets and forecasts.
• Preparing and finalizing budget and forecast documents.

• Possess a diploma in Accounting & Finance along with 5-6 years of work experience, or hold a degree in Accounting & Finance with 3-4 years of work experience.
• Demonstrate a robust understanding of General Ledger (GL) processes.
• Exhibit proficient Excel skills.
• Capable of thriving in a dynamic, fast-paced work environment.

Interested candidates can forward their CVs in MS Word format to [email protected]
Reg No. R1875181
Triton AI Pte Ltd
License no. 21C0661

• Salary up to $5,000 with bonus
• Experience in Full account ledger
• Compilation of monthly closing journal entries.
• Preparation and review of monthly accounts reconciliations and schedules.
• Assessment of the monthly inventories aging report to ensure the adequacy of Net Realizable Value (NRV).
• Oversight of the chart of accounts, including consistency checks, control account creation, and archiving.
• Assisting in the annual policy renewal review.
• Providing support during audit reviews.
• Ensuring compliance with accounting standards.
• Handling the Annual Statutory Accounts and XBRL filings.
• Reviewing GST submission workings and conducting GST reconciliation tests.
• Reviewing and maintaining records for capex related to new or replacement fixed asset requisitions.
• Managing the asset register.
• Assisting the reporting team in formulating budgets and forecasts.
• Preparing and finalizing budget and forecast documents.
• Compilation of monthly closing journal entries.
• Preparation and review of monthly accounts reconciliations and schedules.
• Assessment of the monthly inventories aging report to ensure the adequacy of Net Realizable Value (NRV).
• Oversight of the chart of accounts, including consistency checks, control account creation, and archiving.
• Assisting in the annual policy renewal review.
• Providing support during audit reviews.
• Ensuring compliance with accounting standards.
• Handling the Annual Statutory Accounts and XBRL filings.
• Reviewing GST submission workings and conducting GST reconciliation tests.
• Reviewing and maintaining records for capex related to new or replacement fixed asset requisitions.
• Managing the asset register.
• Assisting the reporting team in formulating budgets and forecasts.
• Preparing and finalizing budget and forecast documents.

• Coordinate the preparation of vehicles to be delivered to customers and supervising the contractors to ensure timely completion of vehicles for delivery.
• Monitor & coordinate closely with Sales team on the intended delivery of new vehicle.
• Assist and facilitate quotations from vendors for adhoc accessories spec up for new vehicles.
• Supervise contractors to ensure quality completion of jobs carried out.
• Perform QC checks on vehicles
• Draw out parts from parts store to supply to new vehicle.
• Receive Parts from suppliers and to account for the stocks in details.

• Minimum Nitec/Higher Nitec or equivalent.
• Min. 3 years experience in motor trade industry, knowledge of standard operating procedure important.
• MUST have class 3 license

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $2,400 with AWS + Bonus
• Knowledge in vehicle parts
• MUST have class 3 license

• Address customer needs in a professional and timely manner to ensure that the vehicle turnaround time aligns with established guidelines.
• Perform quality checks and offer expert recommendations for necessary repairs, body and paint work, or servicing, ensuring adherence to manufacturer standards and guidelines.
• Oversee and manage day-to-day operations in the workshop, emphasizing efficiency and productivity.
• Ensure compliance with health and safety regulations, creating a secure working environment for all staff and visitors.
• Support the Immediate Superior in handling initial levels of complaint cases, including meeting with customers, generating and assisting in inventory management, backorders, and overseeing tools and workshop equipment.
• Manage customer inquiries and complaints, maintaining a high level of service quality.

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.
• Proactive and independent with positive attitude.
• Class 3 license is a MUST

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $3,400 with Bonus
• Working location: Ubi
• Knowledge in automotive space is a MUST
• Class 3 license is a MUST

• Contribute to the development and implementation of CRM marketing automation, journeys, and processes to enhance business efficiency.
• Utilize CRM tools to analyze the customer database, extract insights, and collaborate with cross-functional teams to implement recommendations.
• Serve as the custodian of data for the brand, ensuring the maintenance, monitoring, and updating of the customer database in alignment with internal data quality policies.
• Assist in the allocation of leads and closely monitor follow-up tasks by the sales team.
• Generate and analyze results from CRM campaigns, extract insights, and propose data-driven ideas and recommendations.
• Identify and suggest suitable target audiences/segments for sales and after-sales marketing campaigns.
• Track, generate and analyse weekly sales funnel and campaigns reports.
• Customer profiling, data mining and customer need analysis

• Diploma/Degree holders in Marketing / CRM / Business Administration.
• 1-2 years of Marketing/CRM-related experience.
• Knowledge of CRM principles and customer journeys.
• Meticulous and well-organised with the ability to multitask under pressure

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $4,000 with Bonus
• At least 1 year of Marketing/CRM-related experience

• Serve as the primary point of contact for resolving issues related to warranties.
• Take responsibility for all Cars & Bikes warranty/campaign Key Performance Indicators (KPIs).
• Handle violations related to the delivery stoppage of Cars & Bikes.
• Oversee the Work in Progress (WIP) status for Cars & Bikes.
• Compile monthly reports for the Aftersales Director. Initiate process improvements with implementations to enhance and uphold the quality standards of warranties.
• Monitor and assess all claims for Cars & Bikes, aiming to reduce write-off settlements to not exceed the set target.
• Conduct a weekly review of rejection claims, highlighting the top 3 rejections monthly, and sharing information with workshops and service centers to address common faults for improvement.
• Prepare rejection reports for quarterly Internal Audits across all centers.
• Conduct monthly Internal Audits for Warranty Parts storage.

• Minimum Diploma in any fields with at least 3 years of supervisory experience in automotive industry
• Proficiency in Computer skills such as Microsoft office
• Experience in handling car/bike warranty
• Singaporean only

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Salary up to $5,000 with Bonus
• Experience in handling car/bike warranty

Embark on a dynamic journey with The Centre of Hardware Assurance (CHA), Temasek Laboratories@NTU, as we seek a passionate Research Assistant to be part of the research team to conduct hardware security analysis and evaluation. This exciting role encompasses sample preparation, imaging, image processing, and the cutting-edge security analysis of electronic devices. Join us at the forefront of innovation and make your mark in shaping the future of hardware assurance!

Key Responsibilities:

• Engage in innovative research in the realm of hardware security analysis, utilizing state-of-the-art facilities and advanced techniques widely employed in the semiconductor industry

• Contribute to the planning, study, and investigation of workflows dedicated to electronic device security analysis

• Elevate the efficiency and accuracy of the developed security analysis workflows, setting new standards for throughput and scientific excellence

Job Requirements:

• Bachelor’s Degree in Materials Science and Engineering, Electrical and Electronic Engineering, Computer Engineering, Physical and Mathematical Sciences or relevant disciplines

• Basic knowledge in microelectronics is required, and knowledge in failure analysis is a plus

• Excellent verbal and written communication skills

• Problem solving, research and analytical skills

• Independent and can work well in a team

• Singaporean only

We regret to inform that only shortlisted candidates will be notified.

The Nanyang Business School (NBS) is seeking a highly motivated and talented individual to join our research project as a Research Assistant. The Research Assistant will play a crucial role in supporting our research team in various projects and initiatives.

Key Responsibilities:

• Conduct literature reviews on relevant topics, synthesize information, and summarize key findings.

• Assist in the design and implementation of research studies and experiments.

• Collect and analyze data using various quantitative and qualitative research methods.

• Maintain accurate and up-to-date research records and databases.

• Assist in preparing research reports, presentations, and other research-related materials.

• Collaborate with research project team members to contribute to the development of research proposals and grant applications.

• Stay up-to-date with industry trends, advancements, and best practices in research methodologies.

• Assist in organizing and coordinating research events, workshops, and conferences.

• Perform administrative tasks as needed to support the research team.

Job Requirements:

• Bachelor's degree in a relevant field (such as business, entrepreneurship, social sciences, or related disciplines).

• Strong analytical and critical thinking skills.

• Proficient in quantitative and qualitative research methods.

• Experience with statistical analysis software (such as SPSS, R, or SAS) is a plus.

• Experience in using Generative AI tools such as ChatGPT-4 in research is a plus.

• Excellent written and verbal communication skills.

• Detail-oriented with strong organizational skills.

• Ability to work independently and meet deadlines.

• Strong problem-solving and troubleshooting abilities.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• Experience in conducting research and data analysis.

• Familiarity with research ethics and protocols.

• Knowledge of research grant application processes.

• Ability to work effectively in a collaborative team environment.

• Good time management skills and ability to prioritize tasks effectively.

We regret to inform that only shortlisted candidates will be notified.

The Assistant Boutique Manager is to assist in managing the day to day business of the retail shop, achieving all performance targets and goals as well as by leading the team to ensure high level of guest satisfaction maximizing margins. Assist to develop merchandise to optimize profitability, develop innovative ideas, plans and assist to maintain statistical and financial reports.

Primary Responsibilities

• To work closely with the Boutique Manager to achieve optimal revenue, set targets, forecast and budgets for Boutique
• To support induction and trains Retail Associates in sales, revenue, technical and product knowledge skills.
• To manage retail floor team in day to day operations for Boutique and ensuring consistent high customer service level and seamless shopping experience for customers.
• To review with Boutique manager allocation and control of Boutique’s expenses.
• To work with Boutique Manager in merchandise development and curating consignment brands
• To maintain and control well balanced stocks levels in the Boutique
• To support Boutique Manager in managing all online queries, orders, deliveries and communications for Boutique especially during peak and festive seasons
• To work with Boutique Manager to empower Boutique’s team with consistent customer service skills, hotel communications and product knowledge via training and daily store briefings
• To work with Boutique Manager to review and analyse ways to move slow moving merchandise and maximise on fast moving, best seller merchandise for both in store and online. To ensure gourmet merchandise with near expiry dates to be cleared and minimise cost for write off
• To support in monthly inventory stock takes together with Finance team
• To work with Boutique Manager to ensure safe working practices are followed and adhered to including emergency procedures
• To champion and lead festive season hamper production and operations working closely with Boutique Manager and Boutique’s team.

• Assist in the preparation of financial statements and reports

• Assist in the preparation of budgets and forecasts
• Handle accounts receivable and accounts payable functions
• Ensure accuracy and compliance of financial transactions
• Perform bank reconciliations
• Assist in the month-end and year-end closing processes
• Assist in the preparation of tax filings and compliance
• Assist in the internal and external audit processes
• Support financial analysis and decision-making
• Participate in process improvement initiatives
• Perform other ad hoc financial tasks as required

• Bachelor's degree in Finance, Accounting, or a related field
• At least 2 years of experience in finance or accounting roles
• Proficient in Microsoft Office, especially Excel
• Strong analytical and problem-solving skills
• Attention to detail and accuracy
• Good communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of accounting principles and regulations
• Experience with financial systems and software is a plus

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

MNC companies with company transport at most major MRT station/5 days work week

Chan Chee Meng

EA 07C3069

R1110620

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 480 builders from 14 countries, with offices in Singapore, Philippines, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

Sleek is now searching for a Senior Account Executive to join the team, while collaborating with the global offices. As we are continuously growing, this job posting is permanent and applications will be reviewed periodically.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates.

Position Duties

• Focused on the conversion of inbound and self-sourced leads
• Constantly on the lookout for new revenue opportunities, networking and strategic partnerships
• Build and adapt sales strategies to meet customer and business needs 
• Drive Sleek’s revenue growth by over-achieving KPIs and milestones
• Nurture prospect relationships through the sales cycle, ensuring alignment with Sleek’s product offering resulting in a long-term relationship
• Improve existing lead acquisition channels in conjunction with internal teams
• Identify product development opportunities through customer feedback and experiences

• A minimum of 5 years working with external clients, with a proven track record selling products
• Sales & Marketing experience essential
• Proactive with a positive attitude to roll up their sleeves and ensure targets are exceeded
• A networker by heart with outstanding verbal and written communication skills
• A passion for technology and the local startup ecosystem
• Inside sales experience prospecting and qualifying leads
• Hubspot experience preferred
  

• An industry competitive salary package and performance bonus 
• A health care allowance
• An environment that encourages innovation and the autonomy and  freedom to apply your expertise
• Hybrid working arrangement
• A fast paced and exciting work environment with a supportive team of fellow hustlers building an amazing company culture

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

• Provide support in fundraising event planning
• Provide admin support relating to fundraising matters
• Assist in maintenance of fundraising donor management system
• Ad-hoc duties as assigned

• GCE "A" Levels and above
• Possess experience in administration
• Proactive and independent worker
• Able to commit immediately till end July 2024

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We apologise that only shortlisted candidates will be notified.

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to hire.

Rapsodo is a Sports Technology company with offices in the USA, Singapore, Turkey & Japan. We develop sports analytics products that are data-driven, portable and easy-to-use to empower athletes at all skill levels to analyse and improve their performance. From Major League Baseball star pitchers to Golf tour players, athletes use Rapsodo technology to up their game across the world. Trusted by coaches and players from youths to professionals, Rapsodo provides real-time insights for all-time performance.

We are innovative, focused and rapidly growing. We are continuously looking for team players who will stop at nothing to deliver state of the art solutions as part of Team Rapsodo.

This role requires a highly versatile skill set and you will have opportunities to contribute to all relevant domains. Your responsibilities will include development and enhancing of new and existing products.

Responsibilities:

In this role, you will get the opportunity to be exposed to a wide range of marketing disciplines including but not limited to Digital, Retail, Partnerships, Brand, and Product Marketing across Rapsodo’s international markets.

To succeed in this role, you need to be eager to learn and ambitious to achieve, with excellent organizational skills, superior attention to detail, high resiliency and adaptability within a complex and fast-paced environment, as well as a commitment to continuous improvement.

• Oversee the management of the company’s DTC e-commerce platform via Shopify
• Manage the company’s selling presence on international Amazon marketplaces
• Execute in-market campaigns with distribution partners & retailers
• Work with content creators and media to conceptualise & publish features
• Create & optimise paid advertising campaigns in-house and via agency
• Design & manage regular email marketing campaigns
• Analyse & report on marketing data via digital marketing platforms
• Collaborate closely with international teams in US and Turkey
• Take on various ad hoc projects in marketing partnerships, media collaboration, and other key areas as assigned by manager

Requirements:

• Bachelor’s Degree in Marketing, Business, or a related discipline
• At least 2 years of work experience in a marketing-related role
• Candidates with strong Digital Marketing skills (social media/influencer marketing, marketing automation, digital advertising) would have an added advantage
• Business acumen and ability to understand commercial concepts
• Self-starter with a strong desire to learn
• Action oriented with the ability to multitask
• Excellent teamwork skills and ability to work cross-functionally
• Sports Enthusiast (not required to be in Golf)

The School of Chemistry, Chemical Engineering and Biotechnology (CCEB) is seeking to hire an Assistant Manager responsible for  overseeing and assisting in the technical and administrative operations of the school. The primary goal is to facilitate and ensure seamless and secure operation of the laboratory, enabling faculty, researchers, and students to achieve their academic and research goals in an effective, efficient, and safe manner.

Responsibilities:

• Support the school faculty, research staff and students in carrying out their research activities including operating, maintaining & training of various lab equipment.
• Upgrade, optimize and troubleshoot lab equipment.
• Design and set up undergraduate teaching experiments including preparing materials, performing lab trials, conducting and supervising laboratory lessons.
• Update lab manual and experimental procedure whenever there is a need.
• Guide junior support staff and teaching assistants to ensure the constant good quality of work deliverables.
• Ensure safety standards in the lab are compliant with ISO regulations and carry out regular lab inspections.
• Ensure adequate lab consumables and manage purchasing of materials and inventory control.
• Ensure good laboratory housekeeping and safe laboratory practices.
• Propose and source suitable equipment for undergraduate and research laboratories.
• Liaise with suppliers on equipment setup, repair and maintenance.
• Carry out strategic budget proposal, tracking expenses associated with lab equipment and consumables.

Skills and qualifications:

• Degree in chemical engineering or process or technology with at least 5 years’ experience
• Experience in setting up new lab or equipment is preferred
• Strong problem-solving and troubleshooting skills
• Experience in handling, operating and maintaining scientific & laboratory equipment such as ICP, Chemisorption and Physisorption Analyzers, Pumps, Chemical Engineering Unit Operation, SEM, TEM, Gas and Liquid Chromatography, etc.
• Conduct training for new users, guide inexperienced users in operation of laboratory equipment  
• Support the manager to perform diagnostic tests and in-house repair process in the event of equipment failure, engage vendor for periodic calibration and preventive maintenance
• Effective record keeping of lab chemicals, consumables, assets and equipment maintenance records
• Laboratory support and management, with experience in writing standard operating procedures and risk assessments
• Manage projects and lab tours

• Develop and implement HSSEQ policies and procedures to ensure compliance with industry regulations and company standards
• Conduct regular audits and inspections to identify potential hazards and recommend corrective actions
• Provide safety training and awareness programs to employees and contractors
• Investigate accidents and incidents to determine root causes and develop preventive measures
• Monitor and evaluate the effectiveness of HSSEQ programs and make recommendations for improvement
• Collaborate with other departments to ensure compliance with HSSEQ requirements

• Education in Occupational Health and Safety, Environmental Science, or related work experience will be advantage
• Experience in HSSEQ management, preferably in the logistics industry will be advantage
• Knowledge of local and international HSSEQ regulations and standards
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work independently and manage multiple tasks
• Attention to detail and strong organizational skills
• Proficient in Microsoft Office and other relevant software applications
• FSM certification is very advantage

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

Details:

• Salary from $2,700 to $3,400
• Location: Ubi, Singapore
• Experience in Customer Service & Operations in Automotive

Job Description

• Quality check and provide professional recommendations for appropriate repairs, body & paint works or servicing, ensure works are done according to manufacturer standard & guidelines.
• Supervising and managing the day-to-day operations within the workshop, ensuring efficiency and productivity in the tasks performed.
• Assist Immediate Superior in handling 1st level of complaint cases, meet up with customers, generating and assist inventory management, backorder, tools and workshop equipment, WIP, MTD, Monthly Contribution reports for ASM’s analysis and action plans. 
• Handling customer inquiries, complaints, and ensuring a high level of service quality is maintained. 
• Perform functional role to support QL customer service team during peak period or manpower shortage situation. 

Requirements

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry. 
• Proactive and independent with positive attitude

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Wee Kim Wee School of Communication and Information (WKWSCI) is one of the top communication schools in the world, ranking 6th on this year Quacquarelli Symonds (QS) World University Rankings. The Research Office is established to support all research works at WKWSCI.

Being part of the Research Office at WKWSCI, this position supports the grant administration function in advising and assisting faculty and research staff members in all aspects of internally funded research projects and other scholarly research activities.

Responsibilities:

Research Grant Administration:

• Provides effective administration of research grant call applications and management of awarded grants

• Assumes the role as SAP Concur reviewer and first-level approver and work with the Finance department to provide the fastest and smoothest approver flow.

Communication of Research Information

• Creates weekly research e-newsletter to communicate information on internal and external grant calls to faculty and research staff members.

• Develops content for the school’s website for research grants, projects and achievements.

• Develops Research-related publications (Research Brochures /Pamphlets)

• Assists with the organisation of the monthly WKWSCI Speaker Series (Research Talks).

Monitoring Research Budgets and Assets

• Monitor budgets and expenditures relating to research grants

• Monitor deadlines for the submission of expenditure reports as well as progress and final reports

Requirements:

• A degree holder from a recognised university

• Proven administrative skills including the ability to handle data with accuracy.

• Excellent reporting with some finance working knowledge would be essential.

• Preferably 2 to 3 years of relevant work experience. Prior working experience in an academic institution will be an advantage.

• Sound interpersonal, communication and analytical skills

• Strong organisational and problem-solving skills.

• Proficient in Microsoft Office (Excel, PowerPoint, word)

• Ability to do content management and creation of information on research (Website, social media and newsletters)

• Positive attitude with strong desire to learn new skillsets

The Raffles Service Executive delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries.

The position offers a centralised communication service in an efficient manner supporting all departments of the Hotel and is supervising Raffles Service Agents ensuring every call meets the standards.

Primary Responsibilities

Delivers Friendly and Professional Service

• Handles guest comments competently and swiftly.
• Maintains level of confidentiality and discretion of the guest, colleagues at all times.
• Ensures guests receive the experience as detailed in Brand Standard Operating Procedures (BSOPs), Raffles Hotel Singapore Local Standard Operating Procedures (LSOPs) as well as Forbes 5 star/Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Close cooperation with Raffles Butlers team.
• Ensures smooth operation of the department by attending to incoming calls, fax and emails that are pertaining to room and F&B reservations or general enquiries.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Ensures service standards and individual performances are aligned with AccorHotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Provides Experience that Exceeds Guest Expectations

• Is well versed with the preference of guest’s and provides all guests with the consistent service anticipating needs in advance.
• Leads a Heartist® approach to guest experience/service together with the Reservation team.
• High emphasis on the reservation experience for LCAH members.

Supervision of the Raffles Service Team

• Supervises and ensures 24-hour shift coverage of the department and is able to personally cover any role or duty if required.
• Carries out any other duties as and when assigned by Raffles Service Manager or Raffles Service Assistant Manager.
• Ensures smooth operations of Raffles Service by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained and follow WSH guidelines.
• Addresses any security incidents and guest complaints to Raffles Service Manager or Raffles Service Assistant Manager and reacts proactively when suitable and appropriate.

Involvement in Wider Job Function Actions/Relationships

• Works closely with the restaurant managers to maximise the capacity of the restaurants.
• Assists guests with a seamless reservation process by providing restaurant and bar information, reservation confirmation and / or reservation changes or cancellations and other special requests.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Maintains complete knowledge of all Food & Beverage offerings and hotel services and features.
• Ensures all duties and tasks are carried out according to the required standards as prescribed by the hotel.
• Builds a positive relationship with the restaurant managers, assistant restaurant managers, service executives, associates and hostesses/hosts.
• Supports AccorHotels Corporate programs, such as Planet 21.
• Designs, revised and applies emergency backup plan for communications systems in case of PABX failure.
• Supervises technical and operational data availability at all times.
• Leads and trains team to be fully equipped and knowledgeable on telephone system in compliance with the hotel network policies.

Contributes to Financial Performance Enhancements

• Cooperates with all departments and all others to cross-sell and promote Raffles Hotel’s products and services.
• Communicates and rolls out the annual upsell strategy and supports the team to achieve goals as set by management.
• Performs any other duties and responsibilities that may be assigned.