COMPANY DESCRIPTION
Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).
Kaplan has welcomed students from over 55 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.
We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values Opportunity, Knowledge, Support, Integrity and Results help guide the way we work.
At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.
We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!
*Based on full-time and part-time study modes across programmes offered at Kaplan.
^Total Diploma and Degree graduates from Kaplan from 2007 to 2023.
RESPONSIBILITIES
THE ROLE: Executive, Program Management
Kaplan Singapore is looking for a dedicated and detail-oriented Executive to join our Programme Management team. In this role, you will be responsible for providing exceptional support to students and ensuring the smooth administration of various academic processes.
Key Roles and Responsibilities
- Daily Answering of Emails and Phone Calls
- Providing Support, Advice and Counselling to Students
- Graduation Management
- Payment check via Finance before release of parchments and transcripts
- Storing, tracking and handing over of transcript/parchment/certificate
- Counter-check status in KSS
- Mid-term Test Deferment
- Scheduling of Deferred Tests
- Student/ UC liaison on Deferred Tests
- Exam Script Viewing
- Collating the requests and sending to Exams Office
- Contacts students to view
- Includes tests and exams and supp exams as requested by students
- Transfer contracts explanation
- Conducting of Welcome Orientations, LinkedIn Workshop, and Graduation Ceremonies
- Conducting of class visits (where applicable)
- Managing of ad-hoc projects or audit events.
- Managing of miscellaneous administrative matters (such as low attendance interventions, attendance checks, tracking of students, performing course evaluations, etc, as necessary)
QUALIFICATIONS
- Candidates should possess at least a Diploma in any field
- Candidates with at least 1 year of customer service and 2 years of administrative work experience will be strongly preferred
- Familiarity with Microsoft Office applications is a must
OTHER INFORMATION
- Working Hours: Monday to Friday, 10am 7pm
- Work Arrangements: Hybrid (Blend of in-office and remote work)
- Location: Singapore (Central Area Dhoby Ghaut MRT/Little India MRT/Rochor MRT)
Please note that your application will be sent to and reviewed by the direct employer - Kaplan Higher Education Academy Pte Ltd
