Inventory management

Handle complaints from customers

Improve relationships with clients

Maintain store appearance

Recruit and train staff

Supervising and guiding the sales team

Tend to customers

Assist the store manager

Maximize profitability through excellent customer service

Team player

Friendly.

• Offer quotes and address inquiries concerning motor insurance for clients and partners. Collaborate with insurers' underwriting, processing, service, and support teams for tasks like quotations, referrals, and appeals.
• Respond promptly to Salesforce leads and queries.

Requirements:

• Diploma in Business Administration or equivalent
• At least 2 years of working experience
• Knowledge of motor insurance and general insurance is an advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Roles & Responsibilities

1.⁠ ⁠Project Planning and Management

- Develop and implement detailed project plans, including timelines, budgets, and resource allocation.

- Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.

- Monitor and report on project progress, identifying and addressing any issues or risks.

2.⁠ ⁠Logistics Coordination

- Oversee all aspects of logistics operations, including transportation, warehousing, and distribution.

- Ensure efficient and cost-effective flow of goods from suppliers to end customers.

- Optimize logistics processes to improve delivery times, reduce costs, and enhance service quality.

3.⁠ ⁠Team Leadership

- Lead and mentor project team members, providing guidance and support to achieve project objectives.

- Foster a collaborative and high-performance team environment.

- Conduct performance evaluations and identify development opportunities for team members.

• In-charge of all port and immigration formalities on clearance of appointment vessel entering and leaving. Ensure timely and full compliance of all statutory formalities and mandatory declarations as required by the various authorities and government agencies.

• Knowing crew changes formalities and procedure

• Port call planning and execution in the best interest of Principals / Ship Master

• Proactive in monitoring port call progress, timely updating and communication with all stakeholders.

• Willing to work irregular hours to cater to the different ship arrival time. Remains calm and copes with any emergency events and tight work deadlines

• Submit timely line up report and final report to Principals / Ship Master

- Prepare quotations and distributes disbursements for ship owners.

• Any other duties assigned

Requirements:

• 'N' Levels and above
• At least 1 year related working experience in the marine industry
• Conversant with port, terminal and statutory regulations and requirements
• Knowledge in ICA crew system, Portnet system and Digital Port system
• Takes initiative and responsible
• Proficient in Microsoft Office Applications
• Board vessels at the anchorage when required.
• Holding a driver's license is preferred and basic MS office skills.

The great things you will be expected to do:

• Collaborate with the Executive Chef to ensure successful execution of the culinary operations.
• Drive culinary innovation, maintain quality standards, and develop new menu items.
• Uphold health, safety, and food safety standards in collaboration with relevant managers.
• Oversee daily operations, ensuring client and customer expectations are exceeded.
• Provide training, coaching, and support to kitchen staff, fostering continuous improvement.
• Manage food sourcing, ensuring ingredients meet purchasing standards and sustainability commitments.
• Maintain recipe and database management, scaling recipes appropriately.
• Engage with clients and customers, maintaining a professional and friendly demeanor.
• Comfortable with traveling when needed to support various locations and events.

Requirements:

• Degree from an accredited Culinary Institute preferred but not required.
• Minimum of 5 years of culinary management experience in a multi-unit setting.
• Prior experience managing volume of at least $20M with P&L.
• Strong leadership and communication skills, capable of motivating and managing a team.
• Experience in hotel groups or multi-unit restaurant is desirable.
• Strong personality with excellent communication skills.
• Team management skills and task management skills are essential.
• Must be able to work in a fast-paced environment
• Proficiency in project and program management principles.

Our company specializes in solutions for the taxi industry and the team is growing! As we expand our product lines and diversify into new industries, we are searching for a champion salesperson to join our team.

Responsibilities:

1. Manage the overall P/L of our product line
2. Prospecting (e.g: cold calls, upselling, networking) and securing new sales for our products
3. Prepare necessary standard quotation, proposal and/or presentation pitch deck
4. Provide regular reporting on sales performance, analysis of industry demand and competition, and provide recommendations to increase revenue
5. Ensure prompt payment collections
6. Manage accounts and address any issues that clients raise
7. Liaise with our vendors to address issues raised by clients relating to the products

Do you have what it takes? Here's who we're looking for:

• A relentless go-getter with sales background and a nose for new business opportunities
• A communication ninja, fluent in Mandarin and English, who can build strong relationships with clients
• A strategic thinker who can develop winning sales plans and presentations
• A data whiz who can analyse reports and identify growth opportunities
• A team player who thrives in a collaborative environment
• A willingness to travel occasionally (think of it as an adventure!)

Note: Salary will comprise of a basic monthly salary + commission

The Chinese Media Group (CMG) is seeking a highly motivated Senior/Brand Executive (Radio Promo) to join its Branding & Marketing (B&M) team. The B&M department is responsible for co-developing and implementing CMG’s products brand strategies, as well as driving effective marketing and communication plans to create strong brand value; these include Lianhe Zaobao, Shin Min Daily News, ThinkChina, ZBSchools, HeyKaki, UFM100.3, 96.3 Hao FM etc.

As a Senior/Brand Executive (Radio Promo), you will be primarily responsible for UFM100.3 in its local branding, marketing and event needs, while working closely with the rest of CMG to identify and tap on cross-promotional opportunities. You are expected to:

• Develop a thorough understanding of CMG and its brands’ mission and business goals, especially UFM100.3’s.
• Plan, manage and execute all marketing, promotions and event plans with accuracy and timeliness while staying aligned with brand guidelines.
• Coordinate closely with internal stakeholders i.e. DJs, producers, designers, social media, business development, ad operations etc. to ensure smooth planning and delivery.
• Build and manage relationships with other stakeholders beyond the immediate team, such as newsrooms, clients, vendors and partners to ensure effective execution of marketing and promotions plans.
• Monitor, evaluate and report the marketing results of projects to internal and external stakeholders, where applicable.
• Manage and ensure consistency in messaging and branding (e.g. logos, slogan, key visuals) across all communication channels (such as website and social media) and materials, reinforcing the brand’s identity.
• Maintain and upkeep brand assets and workflow repository.
• Drive the development of brand collaterals, including but not limited to premiums and merchandise.
• Monitor and track budget with prudence.
• Prepare and submit entries for any relevant local, regional and international media awards, and coordinate relevant communications based on competition outcomes.

Job Requirements

• Diploma/Degree holder; candidates with at least 2 years of related working experience in media, public relations or marketing and communications preferred;
• Proven experience in developing and executing marketing campaigns and events;
• Highly proactive, creative, detail-oriented, responsible, resourceful project and event management abilities;
• Excellent written and verbal communication skills in Mandarin and English;
• Excellent time management skills and the ability to work with tight deadlines in a fast-paced environment;
• Able to work independently but also connect with people and collaborate as a team;
• Able to work on weeknights/weekends due to events.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Location: Boon Lay

5 Days Monday to Friday 8am to 5pm

$2300 to $2500

Requirements

Proficient in Microsoft Excel and data entry

Job description

• Ensure proper coordination between warehouse staff, sales staff, shipping agents, oversees counterparts & vendors
• Manage inventory planning
• Inspect and ensure incoming / outgoing physical stock against shipping documents accuracy
• Maintain and update the inventory report
• Monitors, track and maintain system and warehouse stock level, coordinate with procurement on fast moving items and replenishment
• Monitor the short shelf life and aging stocks (slow moving), rectify stock issue
• Investigate discrepancies/issues and perform stock count
• Inventory reconciliation between in-house system and the physical
• Perform stock allocation and prepare stock adjustment and stock write-off /disposal form
• Conduct physical cycle count and stock take -monthly/yearly
• Monitoring and booking transfer stock from 3PL warehouse, maintaining suitable inventory levels
• Prepare the product label
• Summarize and filling the Goods return notes, stock count record, 3PL warehouse stock pallets transfer record.
• Other duties as assigned

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

My client is in the industrial sector, and they are currently seeking for HR Executive (Generalist) to be part of their team.

JOB DIMENSION (SCOPE)

• Assist in the recruitment and selection process, including conducting interviews, and coordinating onboarding/offboarding
• Maintain employee records and personnel files in compliance with relevant labour laws and regulations.
• Processing of monthly payroll
• Coordinate employee training and development programs to enhance the skills and knowledge of the workforce.
• Manage the performance management system, including goal setting, performance reviews, and feedback.
• Administer employee benefits, including insurance, leave, and other entitlements.
• Serve as the primary point of contact for employee inquiries and concerns, providing guidance and support.
• Investigate and resolve employee grievances and disciplinary issues fairly and promptly.
• Facilitate effective communication and engagement between the management and employees.
• Contribute to developing and implementing HR policies, procedures, and programs.
• Assist in the planning and execution of HR-related activities.

JOB REQUIREMENTS

• Diploma in Human Resources Management or its equivalent.
• Strong knowledge of Employment Act, WICA, HR practices and policies.
• Ability to handle sensitive and confidential information with discretion and maintain a high level of confidentiality.
• Excellent communication and interpersonal skills, with the ability to build relationships and interact effectively with employees at all levels.
• Excellent problem-solving and analytical skills with a proactive and solution-oriented approach.
• Attention to detail and meticulous in managing employee records and HR documentation.
• Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
• Ability to work independently as well as collaboratively in a team environment.

• Acquire and implement marketing activities to bring in new customers and service existing customer relationships.
• Stay up to date of global oil/energy market movements and conduct research and analysis of markets, monitor demands and supply of the bunker supply to identify business opportunities.
• Observe customer utilization of company credit lines, payment performance, and assist with collections if necessary.
• Handle any disputes or claims resolution in the event of any disagreements/claims.

Requirements:

• Degree in Business/Marketing or equivalent
• At least 2 years of Sales/Marketing experience in Oil and Gas industry.
• Proficient in MS Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Highlight:

1. Gross Monthly Salary up to $3,000 - $6,000*.
2. Basic Salary with competitive commissions and incentives.
3. No prior experience or qualification are required.
4. Training will be provided.
5. Island-wide chain-stores.

Joining Bonus:

1. One time Joining Bonus ($500)* - No Experience
2. Joining Bonus ($1,500)* - Prior telco with retail experience

Job Descriptions:

• To assist and fulfil customer needs and queries.
• Provide Singtel mobility products, services, mobile device, and accessories.
• Provide good customer service.
• Manage basic housekeeping.

Job Requirements:

• Customer service oriented.
• Good communication skills.
• Team player with good attitude.
• Basic data entry.

Benefits:

• Medical and Dental Benefits
• Annual and Birthday Leave Entitlement
• 5 days work week*
• Vibrant and comfortable working environment
• Attractive commissions/incentives*
• Career Advancement
• Uniform is provided

Note: *Terms and Conditions apply

Job Description & Requirements

• Manage Sales Activities including address customers' enquiries, invoices & delivery orders, sales order processing, initialling of quotations and collection of payments.
• Perform support to sales admin & marketing functions.
• Site visit / meeting to discuss on delivery requirement. Updating data, filing and others sales support.
• Provide inside sales support to internal department to ensure team efficiency and effectiveness.
• Other Ad-hoc sales & admin duties assigned.
• Follow up marketing channel management.
• Propose and conduct build-up of an efficient net-work of distributors in assigned territory.
• Co-operate with distributors to implement sales and/or marketing activities/programs in the assigned market.
• Co-operate with distributors working with their customers such as retailers, contractors, specifies to gain some key sales & marketing objectives in respect of sales volume, market coverage, retail chain-efficiency and so on.
• Build up networking with construction companies, contractors, specifiers, board of project management.

Qualifications

• Possess at least a Diploma/Advanced/Graduate Diploma or bachelor’s degree in business administration / Management Studies / Sales & Marketing or equivalent.
• Having a minimum of 1 years working experience in sales will be an added advantage.
• Possess basic materials and market trend knowledge
• Knowledge of cemen and concrete technology or building materials
• Knowledge of latest product trends and activities
• Must be computer literate and have basic computer skills for reporting and presentation purposes
• Have strong interpersonal and communication skills
• Self-motivated and independent

Job Scope:

• Plan and implement supply chain optimization projects (e.g. warehouse-slotting, route planning)

• Oversee inventory procedures

• Oversee management

• Top Up Spine Sets

• Maintain trackers & Follow SOP

• Perform write off for management on monthly basis

• Follow up and monitor pending GRN

• Responsible for open GRN to avoid write off during quarter/financial year end

• SPOC for issues related to warehousing and transportation

• Develop requirements and standards (e.g. packaging, procurement, delivery)

• Track KPIs for Warehouse & transportation

• Support Billing

• Support Ad Hoc work during Weekend

Job Requirement:

- Diploma in any dicscipline

- Start work within short notice

- Good interpersonal and communication skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Contract: 6 months

Location: Tanjong Pagar

Working hours: Mon - Fri (830am - 6pm)

Responsibilities

• Support and facilitate end-to-end life cycle processes
• Deliver HR services effectively and efficiently as well as resolve any HR issues within the business unit
• Work closely with HR Shared Services to handle HR transactions
• Assist in implementing HR strategy and executing suppporting programs.

Requirements

• Degree in Human Resource, Business Management or any related field. Entry level candidates may apply as well.
• Excellent verbal and written communication skills
• Passion for learning different areas of HR functions

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

About Community Mental Health Department:

Our Community Resource, Engagement and Support (CREST) teams support clients who are at risk of or diagnosed with mental illness as well as their caregivers. The teams provide basic emotional support and monitoring of their mental health conditions through home visits and service linkages.

Responsibilities:

• Engage and collaborate with stakeholders such as government agencies, grassroots, and community-based organizations to raise awareness of mental health
• Conduct mental health screening to identify those who are at-risk/diagnosed with mental health conditions and connect them with the right services for early diagnosis and treatment
• Provide basic emotional and cognitive support to clients with mental health issues and/or their caregivers and link them up with relevant services based on their needs
• Ensure proper maintenance of case documentation and timely submission of reports to external parties
• Manage volunteers to support outreach events and conduct activities when necessary
• Establish and support the run of a caregiver support group

Requirements:

• Degree Holder preferably with some social service experience
• Passionate to work in the mental health sector and community services
• Preferably able to converse in Malay or dialect as there is a high proportion of Malay and dialect-speaking clients
• Excellent communication skills and interpersonal skills
• A team player who can also work independently
• Detail-oriented in keeping proper documentation
• This position is on a contract basis

Work Location: Sengkang/ Teck Whye

Work Service Area:

• Ang Mo Kio-Hougang, Hougang SMC & Punggol
• Bukit Panjang SMC, Cashew & Zhenghua
• Brickland & Choa Chu Kang
• Limbang & Yew Tee

(If you have specific preference on the work service area, please indicate in the job application form)

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

About Elder Education Department:

The Department provides a gamut of active ageing programmes that reaches out to seniors in the community. To encourage seniors to maintain active lifestyles, the department offers a wide variety of programmes to promote lifelong learning, healthy living, social networking and inter-generational bonding. Their efforts to encourage seniors to adopt digital technology is a key thrust to give seniors more options – in the way they receive information and how they communicate with others. The department believes that learning never stops.

Responsibilities:

• Manage and organise in-venue/online courses for seniors
• Handle course enquiries and registration
• Logistics preparation
• Provide administrative support
• Other duties as assigned

Requirements:

• A Level / Diploma Holder
• Strong communication skills
• IT savvy
• Experience in coordinating and recruitment work preferred
• Able to multi-task & work independently with minimum supervision
• This role will need to manage both English and Mandarin courses. Proficiency in English and Mandarin is essential.
• This position is on contract basis

Work Location: Tiong Bahru

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

We are seeking a dedicated and detail-oriented Kitchen Assistant to join our team. As a Kitchen Assistant, you will play a crucial role in supporting the overall operations of our kitchen.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• Staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Responsibilities:

• Assume responsibility for general duties within the kitchen.
• Ensure the proper maintenance of kitchen supplies, equipment, and work areas.
• Uphold high standards of food quality, hygiene, and cleanliness throughout the kitchen.
• Assist in the preparation of ingredients for cooking, including cutting vegetables, meat, fruits, etc.
• Undertake any additional ad-hoc duties as assigned.

Requirements:

• Preferably possess at least 1 year of experience in the Hospitality industry.
• Certificate in Basic Food Hygiene is a prerequisite.
• Must be available for a 6-day work week.
• Capable of working on rotating shifts, including weekends and public holidays.

We want to hear from you! Interested candidates are invited to email your updated resume by 17 Aug 2024.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified.

Our client is from Shipping industry. They are looking for a Sales, Assistant Manager to assist their team for the next phase of their business. They are located in Central.

Duties of Assistant Sales Manager:

• Drive sales growth by acquiring new clients across assigned trade lanes and cross trades.
• Foster strong client relationships, addressing their needs and handling rate requests promptly.
• Ensure successful fulfillment of assigned trade liftings, promoting account growth.
• Conduct contract negotiations, follow up on sales leads, and resolve client feedback.
• Keep Trade Control Region Prospect updated, monitor market information, and produce performance reports.
• Process credit applications, reviewing and updating credit terms as needed.
• Focus on achieving set targets for both Outbound and Inbound numbers in the Trade Control Region.
• Contribute to full & down loops calling Singapore and optimize business volume for both Outbound and Inbound.
• Promptly file and monitor Agreement Builder and Standard Contract rates.
• Explore opportunities in project cargoes alongside container liner business.

Requirements:

• Min Diploma in Logistics or any relevant field.
• Min 5 years of sales related working experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R2198636

EA Personnel Name: Oh Puey Xin

- Involvement in stage production like backline and audio setup for events and concerts

- Involvement in backline and audio setup for rehearsals in studio

- Manage and coordinate event and studio logistics

- To clean and check on equipment every month

- To coordinate and work with technical team

- Any other ad-hoc duties as assigned by the General Manager

Work Location: Tuas

Working hour: 8.30am-6pm, 5 days

Requirements:

• Assist in general financial management and analysis.

• Prepare customer invoices and follow-up outstanding payments through phone call/email and posting of statement of account.

• Post transactions to journal, ledgers and other records.

• Prepare payment voucher and record customer receipts into system.

• Track bank transaction(s) and record payments and receipts.

• Fulfil administrative-related paperwork.

• Handling of administration and record-keeping.

• Prepare contract , grant application and training grants.

• Book-keeping of the business and payroll.

• Assist with documentation and submission of reports to the management, when required.

• Other ad hoc duties.

Benefits:

AWS+bonus

lunch provided

medical and dental claim

Responsibilities:

• Provide underwriting support
• Extract key observations in reports and conduct basic research
• Assist in compiling reports
• Ad-hoc projects, as and when assigned

The junior underwriter will be assigned to a Senior Underwriter as their mentor focussing on facultative underwriting.

Requirements:

• Minimum Diploma Holder, Degree or Graduating Student (majoring in either Finance, Maths or Engineering)
• 2 to 7 years of experience
• Fresh graduates are welcome to apply
• Good working knowledge in MS Excel and MS Word
• Strong communication skills and proficiency of languages may be an advantage

Foot Note:

1) All personal data collected will solely be used for recruitment purposes.

2) By submitting your application, you therefore consent the company to retain the information provided for future opportunities for a limited period. Such data will be deleted or anonymized when it is no longer required for a business or legal purpose.

About the team

Our Medical Services team is critical to the success of Doctor Anywhere. We are a team of healthcare professionals who oversee Doctor Anywhere ’s medical operations including clinics, telemedicine and mobile services. With our patients as top priority, our team works closely together to deliver the benefits of innovative medical technology.

About the role

We are seeking a Senior / Clinic Assistant who will provide operational support for the clinics with the following job responsibilities:

• Handles front desk registration of patients, schedule medical appointments, dispense medications and consumables and payment collection
• Error free results entry to CMS system
• Responsible for correct billings/invoices; accountable for cash collection and ensure accuracy
• Conduct monthly stock taking of drugs and consumables
• Assist Doctor to provide treatment and medical examination
• Ensure that the clinics are kept clean and tidy at all time
• To carry out any other duties and responsibilities as assigned by Supervisor/Manager

About you

• Minimum 1 - 3 years of related clinic assistant or customer service experience preferred
• Able to work on rostered shifts, which includes some weekends and public holidays
• Excellent communication skills
• Computer Literacy is required
• Unquestioned integrity and high standards in the work you do
• A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges.
• Comfortable with ambiguity and flexible to learn new things

As a Media Executive specializing in Digital Media Operations at Zenith Singapore, you will play a pivotal role in driving the operational aspects of digital marketing campaigns for our clients. Collaborating closely with senior team members, you will execute digital campaigns with precision, manage campaign logistics, and contribute to strategic digital media plans. This role offers an exciting opportunity to immerse yourself in the dynamic realm of digital and integrated media operations, working across diverse clients and utilizing cutting-edge technologies.

Expectations of a Media Executive:

1. Campaign Execution and Management:
   • Execute digital marketing campaigns across various platforms, focusing on meticulous implementation and adherence to established operational workflows.
   • Coordinate with relevant stakeholders to ensure seamless delivery of campaign assets and materials.
   • Monitor campaign execution to ensure flawless implementation and troubleshoot any operational issues that arise.
   • Have clear understanding of basic cost structure, campaign set-up process & way of buying ad space for different channels - digital (social, programmatic, search, mobile, etc.), print, TV, OOH, radio
2. Logistics and Coordination:
   • Oversee the logistical aspects of campaigns, including scheduling, budget tracking, and resource allocation.
   • Collaborate with internal teams and external partners to ensure all operational elements are aligned for campaign success.
   • Maintain clear documentation of campaign processes and workflows.
3. Data Insights and Reporting:
   • Develop expertise in media, technology & research tools & platforms
   • Analyze and monitor operational data to ensure campaign timeliness, optimized pacing, and to derive insights into campaign efficiency and effectiveness.
   • Prepare regular reports that outline operational performance, identify trends, and propose optimization strategies.
   • Utilize data-driven insights to improve operational processes and enhance campaign outcomes.
4. Strategic Support:
   • Assist in the development of operational strategies that align with overarching media plans.
   • Contribute innovative ideas for enhancing operational efficiency and streamlining processes.
   • Collaborate with senior members of the team to implement operational aspects of comprehensive digital media strategies.
5. Client Collaboration:
   • Engage with clients to understand their operational requirements and align campaign execution accordingly.
   • Collaborate with clients to address any operational concerns and provide status updates as needed.
   • Maintain clear and professional communication to ensure client satisfaction.
6. Digital Trends and Tools:
   • Stay informed about the latest digital media trends, operational tools, and technologies.
   • Identify emerging operational platforms and tools that can elevate campaign execution and efficiency.

The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organising, directing, and controlling the Housekeeping Department operations and administration.

Primary Responsibilities

Manages The Daily Housekeeping Operations For Rooms And Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP suites or events.
• Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organisation and delegation of duties.

Provides A Guest Experience That Exceeds Residents’ & Guests’ Expectations

• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Management And Leadership Of The Housekeeping Team

• Leads the Housekeeping Team with a Heartist® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He / she will focus on the well-being, safety, training and development needs of colleagues. 
• Plans for a 24-hours shift coverage for all colleagues and is able to personally cover any role or duty under the Housekeeping department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• ·Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Personally handles and follows up on any guest complaints and incidences, together with Lobby Manager and/or respective hotel colleague(s), in a manner which aligns to the hotel’s values, policies and procedures.
• Undertakes any reasonable tasks and secondary duties as assigned by the Assistant Executive Housekeeper.
• Performs any other duties and responsibilities that may be assigned.

The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers’ queries in a timely manner.  Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.

Primary Responsibilities

Providing A Great Shopping Experience

• Handling customer complaints and concerns.
• Answer to customers questions through in-person, phone, email, chat and may also providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction.
• Be personalized, competent, convenient and proactive.
• Detailed guest product knowledge and assist guest with selection of gifts and souvenir based on details product knowledge.
• To ensure stocks are fully replenished on retail shelves at all times. Takes corrective action or communicates half empty shelves to Senior Operations Executive.
• Operate P.O.S machine and handle cash and other payment methods professionally, courteously. Understands how to handle local and foreign currency.

Provide Retail Experience That Meets Guest Expectations

• Manage and communicate merchandise opportunities to Boutique Manager.
• Participate on monthly inventory stock take.
• Proactively engages with all guests and upsells items.

Supervision/Training Of The Retail Team

• Inducts and trains Retail Associates in technical skills and product knowledge.
• Manages team within guidelines of the hotel.
• Coaches Retail Associates to constantly improve or maintain performance and provides guidance where performance is below expectation.
• Ensures execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of retail store is meeting all set Raffles standards.
• Ensures that safe working practices are followed including emergency procedures.
• Maintains levels of confidentiality and discretion for colleagues and guests.
• Develops own knowledge and skills as a contributing member of the Retail team.

Online Orders And Store Orders

• Ensure that all web orders and enquiries are answered timely.
• Ensure all online products information, inventory and new products are  up to date
• Maintains levels of confidentiality and discretion for colleagues and guests.
• Continuously develop own knowledge and skills as a contributing member of the Retail team.

Other Responsibilities

• To oversee and ensure smooth processing of mail orders request.
• Timely providing feedback from guests to enhance guest’s experience.
• To observe professional and customer focused telephone etiquette at all times.
• To be familiar with any and all promotional events for the Retail store or hotel.
• Corporate purchase/festive hampers.
• To record and handle any defective and damaged goods and highlight to Manager in timely manner
• Performs any other duties and responsibilities that may be assigned.

Tour Guide

• Manage and communicate with tour guide at the boutique.
• Participate in relationship building with the tour guide.