Position : Customer Service Officer

• Salary :$2200-$2400
• Working hours - 8.30am to 5.30pm for Mon - Fri. Sat (Half day) 8.30am to 1230pm (WFH)
• Location : Changi South

Jobscope
Replying emails (responding to clients when required) For example, clients send an email in - requiring for transportation service. The candidate will have to take note and respond accordingly.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Property Officer

• Working Days & Hours: 5.5 days | Mon-Fri: 9am to 5pm | Alt Sat: 9am to 12.30pm
• Working Location: Sea Horizon Condo (Pasir Ris)
• Salary Range: $2600-$2900

Job Requirements

• Relevant Experience
• Diploma in Building & Estate Management / Building Services or equivalent

Job Responsibilities

• Providing operational support to clients, and to site team.
• To assist the Reporting Officer in the operation and administrative works:
• Updating work schedule;
• Renewal of licenses with government and statutory board;
• Process enquiries/ feedback and remain highly contactable for clients.
• Defect list and fixing date of inspection and closing summary of defect list and appointment dates.
• Process security pass, access card/carpark, bicycle label.
• Process deposits and refunds.
• Follow quality assurance procedures including cleaning, security, repairs, maintenance, painting, air-conditioning, fire-protection, lifts and emergency procedures.
• Ensure compliance of PDPA when developing and implementing. policies and processes for handling personal data.
• Ensure the cleanliness of the estate daily.
• Conduct scheduled checks and inspection, escalate irregularities to management and to clients.
• Review and recommend replacement/improvement plans for managed sites.
• Ensure building statutory requirements are complied.
• Provide essential customer service support to the residents and owners

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

1. Certification as a Hot Work Assessor

2. Certification as a Confined Space Assessor

3. Certification as a Working at Height Assessor

4. Minimum of 4 years' experience in a Shipyard environment

5. Preferably holding a WSH Level B Advanced Certificate

6. Preferably holding a WSH Level C Specialist Diploma

7. Strong communication skills

8. Proficiency in Health, Safety, Environment, and Management (HSEM) knowledge.

Job Description

• Provide excellent support experience to customers via all relevant communication channels.

• Ensure effective follow-up with internal and external stakeholders to ensure invoicing closure in accordance to our service standards.

• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.

• Prepares the necessary paperwork, such as quotations and delivery orders .

• Follows up on outstanding enquiries, back orders and customers’ payments.

• Liaise with Warehouse for order picking and readiness.

• Assist and liaise with Customers on their Ad hoc requirements.

• Other ad-hoc duties/tasks assigned by superior.

Job Requirement

• Minimum Polytechnic Diploma, or an equivalent qualification

• At least 1 year of experience in sales administration or customer service

• Strong interpersonal skills with the ability to manage multiple tasks in a fast-paced environment

• Proficiency in Microsoft Office applications, particularly Word and Excel

• A team player with a strong work ethic and a proactive attitude

• Ability to work efficiently under pressure and meet deadlines

• Exceptional attention to detail and commitment to accuracy

Job Description & Requirements

• To carry out full-time supervision of construction works as required under BCA regulations and in accordance with the contract and Superintending Officer’s instructions.
• To monitor progress and ensure that the work is done and materials used are in accordance with approved specifications, codes, standards, and regulations.
• Assume any other duties in connection with the project assigned by the S.O.
• Supervise any works in compliance with contract requirements.

Requirements:

• Diploma in Civil & Structural Engineering or equivalent
• Min.10 years of experience in LTA projects
• Registered RTO with IES/ACES

We have a flexible work from home job as a Human Resource Officer.

Job scope:

• Work from home
• Flexible timing
• Sourcing and recruiting the right people for our organisation
• No cold call required
• Support will be provided
• High incentives of $1000 per successful placement (subject to terms and conditions)

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Maintenance, servicing and ensure regular checks and servicing of: Fire alarm systems, EM LOCK and magnetic door systems,Guestroom lock systems ELsafe units, CCTV systems, Public announcement systems, Car park collection systems Panic and PWD button system.
• Oversee the loading and unloading bay, driveway, and basement car park to ensurenall.loading and unloading activities conpleted within time frame.
• Control and distribute complimentary car park tickets.
• Respond to various incidents during shift, ranging from security breaches to guestroom lock and ELsafe issues.
• Complete security incidents, accidents, and emergencies, prioritizing report by end of daily shift.
• Enforce security protocols and procedures to protect guests, colleagues and property.
• Manage access control systems, such as key card access, to prevent unauthorized entry.
• Prrform random bag check to all colleagues who exit the building.

Job Requirements

• 1 year experience as Security preferably within hotel industry.
• Possess a valid Police Licensing Regulatory Department Security Officer license.
• Service-oriented and positive working attitude.
• Willing to perform rotating shift work.
• Police, CISCO or SAF regular experience will be an advantage.

About FOMO Pay

Founded in 2015, FOMO Pay Pte Ltd is a major payment institution (License No. PS20200145) regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and Merchant Acquisition Service.

As a leading one-stop digital payment, digital banking, and digital asset solution provider, we are currently building Asia’s fully licensed financial platform, helping institutions and businesses connect between fiat and digital currency. We offer three flagship products:

• FOMO Payment – One-stop digital payment solution for merchants, corporates and financial institutions
• FOMO iBank – Facilitate businesses’ everyday requirements for transactional banking needs
• FOMO Treasury – One-stop digital asset services provider bridging Web 2.0 & Web 3.0

Join and Grow with us!

At FOMO Pay, we are dedicated to pushing the boundaries of what is possible in digital payment and global banking solutions. We are seeking forward-thinking individuals who share our passion for innovation and are eager to be at the forefront of industry disruption. In our transformation journey, you will have the opportunity to work alongside visionary leaders who have an exceptional track record of shaping the future of digital payments and global banking technologies. We also believe in unlocking the potential in every individual - we offer an inclusive, supportive, and continuous learning culture where everyone can grow to be their best selves and advance in their personal and professional goals. Join our team and be a part of an exciting evolution in the industry.

Key Responsibilities:

• Prioritise and perform Know-Your-Customer (KYC) reviews (new client onboarding and periodic reviews) including conducting KYC-related analysis.
• Collaborate with different Business Departments to assess KYC documentation requirements for clients, including advising and providing guidance on KYC-related matters
• Review and evaluate daily screening alerts generated by KYC system (e.g recent adverse events, sanctions events or Politically Exposed Persons (PEP))
• Assist in generating reports to present Key Risk Indicators (KRI) to management
• Contribute and assist in ad-hoc projects undertaken by the Compliance Team (e.g. Remediation efforts, Audits, AML/CFT Trainings for employees, UAT testing for new systems)
• Demonstrate adaptability and promptness in adjusting to new Anti-Money Laundering (AML) policies, processes, and system knowledge

Requirements:

• Diploma/Degree in Accountancy, Finance or Business or other relevant qualification
• Solid understanding of MAS’ AML/CFT regulatory requirements
• Proactive and problem-solver who is creative, with ability to adapt and improvise accordingly
• Meticulous and sensitive in handling clients’ information. Ability to work effectively under pressure in a team environment
• Excellent interpersonal and communication skills (candidate is expected to collaborate with different Business Teams)
• Diligent and firm with high ethical standards

Our Perks and Benefits

• Competitive Compensation and Benefit Package
• Group Hospitalisation and Medical Insurance
• Fun and Dynamic Environment with plenty of learning and growth opportunities
• Career Advancement
• Professional Development Training Workshops
• Team Building Sessions

• Reports to Safety Manager
• Implement, monitor & improvise site safety management system
• Support management in safety-related matters
• Ensuring compliance with regulatory and corporate HSE policy and requirements by conducting regular inspection and internal audits
• Proactive to lead incident investigation, address the control measures, and ensure that all incident reports are made in a timely manner.
• Oversee all general activities concerning HSE and Implementation of Health, Safety, and Environment (HSE) rules, regulations, and procedures of the company.
• Ensure that relevant HSE documents, reports, communications, and other requirements of HSE are kept properly in place.
• Ensure HSE complies with ISO
• Compile reports and presentation slides for management reporting

Job requirements:

• Minimum a Diploma in Workplace, Safety & Health or equivalent
• Attained MOM WSHO license
• Proficient in MS office, IT savvy (Google forms etc)
• Minimum 3 years post-registration & relevant practical experience in a similar role with LTA projects is mandatory for this position
• Experience in Civil road works and heavy lifting matters
• Location: Woodlands
• Project: LTA Viaducts

We welcome you to join our friendly-working environment!

A company that emphasize on work-life balance

Job Description:

• Handles incoming calls and walk-in customers with the intent of providing customer satisfaction, retention and extending contact to sell new or additional products or services
• Manage incoming phone calls, emails, messages and chats on social media platform
• Scheduling technicians job
• Liasing with brands key personnel
• Ad-hoc assignments

Requirements:

• Organizational skills
• Telecommunication skills - verbal and written
• Computer literate, CRM, google sheets
• Leadership skills for handling both customer and team relationships
• Basic knowledge of home appliances usage
• Able to work as a team
• Prefably able to communicate in chinese with customer

5.5 working days/ week ( alternate saturday off days within staffs)

Job Description & Requirements

Job Requirement

• Recognized Tertiary qualification in Civil Engineering or related discipline;
• At least three (3) years’ relevant project management experience in the area of project management for system related works;
• Proficient in programmed planning software such as Microsoft Project for Windows;
• Strong analytical and problem-solving skills, resourceful and meticulous;
• Highly motivated and pro-active with the ability to work both independently as well as in a team;
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint) for Windows;
• Good verbal communication and writing skills in English;
• Be expected to travel regularly between office and sites;
• Perform night work based on project needs; and
• Possess Class 3 driving license is preferred.

Job Description

• Develop and execute the operations projects with multiple project engineers and managers within the work place.
• Responsible for project functions included but not limited to Site Management, Control Management, Procurement, Construction Management, etc. are all coordinated and properly staffed to meet the project.
• Ensure accurate and timely reporting standards are maintained throughout the project.
• Establish the working relationship with operations management needed to facilitate the coordination and execution of project work, such that the operational impact is minimized.
• Monitor engineering progress against budget and forecasted schedule.

Role:

Auxiliary Police Officer

Interested applicants can send your resume to [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Able to work 12 hours shift
• Location: islandwide
• Salary Package
  i. $3,700 to $4,400 (armed)
  ii. $2,700 to $3,300 (unarmed)
  iii. Bonus of $35,000 paid in tranche

Job Description

• Provide Protection/Escorting VIP or Business partners
• Security Enforcement & Screening Duties
• Traffic, Crowd & Access Control

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Benefits Summary:

• 5 days work week, 8.30am to 6.00pm
• Hybrid working environment
• Possess class 3 Driving License
• Transport allowance is provided.
• Overseas allowance will be provided if willing to travel

Job Descriptions:

Responsible for the full operational and financial management of food courts and coffee shops in a designated region. Key responsibilities included:

• Financial Performance: Managing budgets, P&L, sales reporting, cost control, rent collection, debt recovery, and financial analysis.
• Tenant Management: Sourcing, onboarding, lease negotiations, performance evaluation, pricing oversight, issue resolution, and contract enforcement.
• Operational Management: Setting operational guidelines, ensuring compliance with regulations (NEA, SFA, Civil Defense), maintaining service quality and hygiene standards, coordinating with landlords on building issues and promotions, managing M&E works, and overseeing daily operations.
• Team Leadership: Leading and developing Area Managers, providing guidance, addressing disciplinary issues, managing staff performance reviews and training, and conducting regular meetings.
• Business Development: Collaborating on new business opportunities, site sourcing, renovations, and outlet improvements.
• Administration: Managing finances (float money, petty cash, sales collections), reporting to senior management, and communicating company policies.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

You are welcome to visit our website at www.rkgroup.sg

RK Recruitment Pte Ltd | EA License No.: 20C0280

Raymond Ng Jun Han | EA Personnel No.: R1657009

Responsible for all aspects of Human Resources, Health & Safety for all the employees in Tuas. The person will also be responsible for the Administration of the Offices in Tuas. Will be the Point of Contact for all our employees in Tuas.

Key Responsibilities:

• Responsible for all HR activities Biz. Recruitment, On-boarding, Training, Compensation, Employee Grievances and Benefits for BCWs in Tuas as and when there is a need.

• Responsible for accurately and efficiently processing invoices, ensuring timely payments, and maintaining meticulous records.

• Admin activities such as ordering stationery, pantries, name card creation and others.

• Ensure accurate maintenance of BCWs’ employee database & Management of the TMS – through the HR Infotech & provide accurate details for Salary Processing.

• Responsible for overseeing and managing the company's security system, transportation operations, townhall & CSR activities.

• Support the management in overseeing the Health & Safety aspects of the work environment.

• Drive, coordinate and implement all Workplace Safety and Health Initiatives.

• Conduct regular WSH inspections and follow-up actions to ensure safety compliance.

• Produce Site Workplace Safety and Health Reports regularly.

• Ensure compliance of operations with Workplace Safety and Health regulations and statutory requirements

Skills & Qualification:

• Minimum of 1-2 years of experience in a Health & Safety role.

• No prior experience in Human Resources is required – on the job training will be provided.

• Experience managing Blue Collared workmen - right from hiring, retaining & managing the expectations of the employees would be an added advantage.

• Proficient in Microsoft Office.

• Familiar with the local labour, health and safety legislation.

. experience implementing Safety SOPs

Highlights:

• Contract duration: 1 year contract
• Salary range: $2500 - $3000 (based on education)
• Working location: Rochor MRT
• Working hours: Monday – Friday, 8:30am – 6pm.

Requirements:

• Degree holder
• Prior experience in audit, compliance, or quality assurance roles.
• Prior administrative experience.
• Proficiency in Arabic to translate Arabic Documents & proficient in MS Office.

Key responsibilities:

• Perform audits to check compliance with existing standards and certification conditions.
• Complete audit reviews according to service standards.
• Assist with administrative tasks, including finance reconciliations and basic bookkeeping.
• Other duties as assigned.

Interested applicants, please apply via the job portal or forward your CV to [email protected].
We regret to share that only shortlisted candidates will be contacted.

Giovanna Widjaja

Outsourcing Team

Reg No: R22108890

BGC Group Pte Ltd

EA Licence number: 05C3053

About the Division/Dept

The Customer Care Centre is responsible for driving customer service excellence and providing the best in-class customer service experience for all UOI customers.

Job Purpose

As a Senior Customer Care Officer / Customer Care Officer, you will play a pivotal role in ensuring the highest level of customer satisfaction. You will be responsible for handling inbound enquiries, resolving customer issues, and contributing to the development of a customer-centric organisational culture. Your passion for service excellence and commitment to creating a best-in-class customer experience will be essential in this role.

Main Responsibilities

Service Excellence

• Handle incoming calls, emails, and messages from insurance customers promptly, professionally and within the service level agreement (SLA) target.
• Provide the end-to-end customer service required to ensure a positive customer experience throughout the entire customer journey, achieving company NPS and CSAT targets.
• Provide accurate information about insurance products, coverage, and claims processes.
• Address customer queries, concerns, and complaints within the SLA turnaround time.
• Educate customers on insurance policies, coverage details, and additional services to enhance their understanding and satisfaction.
• Strive for excellence in customer service by actively listening to customer needs and achieving customer feedback rating targets.
• Ensure customer feedback is communicated and that customer complaints and services are responded to – and recorded where necessary - within the company SLA.
• Retrieve voicemails and follow up with customer with company SLA.
• Support with Customer Retention to achieve company persistency targets.

Documentation and Record Keeping

• Processing endorsements, cancellations and necessary amendments to policies as requested by the customer.
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
• Report generation.
• Arrange to dispatch of insurance documents including mail enveloping.
• Payment collection for failed customer payments.
• Undertake any other duties as may be assigned.

Requirements

• Diploma or equivalent with Certificate of General Insurance (CGI). Fresh graduates from Polytechnics are welcome.
• Possession of General Insurance Certification &/or Certification on Health Insurance will be an added advantage.
• To have at least 2 years of working experience (preferably insurance and/or office work).
• Proficiency in Microsoft Office.
• Proficiency in English. Chinese an advantage.
• Excellent customer-mindedness with good interpersonal and communications skills.
• Independent, meticulous, organised and able to multi-task efficiently.
• Works well in a team environment.

Contract Duration:

• 3 Months
• Staring Date: 1 Feb 2025

Deployment:

• Mon to Saturday - 8.30 am to 5.30 pm (6 Days/ Week)

Job Details:

• Project Under HDB.
• Conduct regular inspections and risk assessments at the workplace to identify any foreseeable risk arising from the workplace or safe work processes
• Recommend reasonable measures to eliminate any foreseeable risk at the workplace
• Ensure all statutory regulations are comply with NEA’s requirements
• Prepare and submit weekly environmental report
• Enforce & improve Workplace Safety and Health / Environmental Control standard at the workplace
• Any other duties as assigned by superior(s)

Requirement:

• Must be a NEA Apporved ECO.
• Atleast 2 Yrs experience as ECO.
• Preferably with Advance diploma in Workplace safety certificate.

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

OVERALL JOB PURPOSE

To support the HRA department in administrative tasks to ensure smooth and efficient operations.

DUTIES & RESPONSIBILITIES

• Assist in manpower resourcing, employer branding of choice and ensuring effective recruitment, on-boarding, deployment and retention.
• Assist with advertising agencies on the publishing of recruitment advertisements and external vendor on supplying workers for part-time basis.
• Update records and maintain proper filing of all employees’ personal files.
• Update staff bio-data in the HRIS and extract information from clock in and clock out devices on staff attendance and overtime matters.
• To handle employee’s inquiries regarding HR policies, procedures, and benefits.
• Prepare CPF Refund & HRA Monthly report.
• To support the HR team in organizing company events and employee engagement activities.
• Prepare and submit all MOM and other government bodies and statutory reports and statutory survey forms.
• WSH - Report of Accident and submission of WICA.
• Perform general administration duties as assigned by management.

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• Possess a Diploma Human Resources Management or equivalent.
• 2 – 4 years of relevant working experience in Administration.
• Proficient in Microsoft Office Suite.
• Strong organizational and time-management skills.
• Excellent interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Willingness to learn and adapt to new HR technologies and practices.

• Diploma
• Customer Support / Fulfilment / Order Processing / Sales Support / Document Processing
• IMMD / Short Notice
• Alexandra Technopark

Job Scope:

• Provide customer service and admin operational support
• Serve as the main point of contact for external corporate customers and internal stakeholders
• Provide support on daily operations including registration / de-registration of corporate vehicles, follow up on renewal cases and credit card expiry date, blacklisting requests, tracking of refunds, etc
• Manage incoming phone calls and identify customers' needs to achieve satisfaction
• Build sustainable relationships and trust with corporate customer accounts
• Manage and address any corporate customer complaints or issue with product / service
• Work closely with stakeholders, to ensure the request from corporate customers are managed and delivered on time
• Generate reports
• Follow up on bad debt collection from corporate customers
• Any other duties as assigned

Requirements:

• Possess minimum a Diploma
• Minimum 2 years of customer support / fulfilment / order processing / sales support / document processing experience
• Excellent verbal and written communication
• Ability to build and sustain rapport with corporates customer and stakeholders
• Capability to identify and resolve issues promptly
• Attention to detail in handling documents and data entry
• Flexibility to adapt to changing priorities and handle unexpected situations

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

• Logistic Background
• Trading MNC
• IMMD / Short Notice
• Possess a Diploma

Job Scope:

• Provide logistics and operational work in executing orders including liaising with sales and documentation team within the company, with producers, shipping carriers and forwarders
• Ensure smooth shipments and timely cargo delivery with active anticipation, analysis and planning with team member
• Cost and risk consciousness to achieve minimum risk and maximizing efficiency in performing logistical works
• Any other duties as assigned

Requirements:

• Possess minimum a Diploma
• Possess at least 2 years of logistic coordination experience
• Knowledge of SAP will be an advantage
• Good communications, interpersonal & coordination skills

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

• Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, resources, budget and timing for new initiative
• Manage the oversight on program execution and quality of deliverables and formulate quality improvement plan to address gap identified
• Manage ticket and service delivery performance to continually improve the end user experience and customer satisfaction
• Champion high levels of IT service and support performance management by developing a strong understanding of how projects may impact service areas, and planning measures to minimize such impact
• Manage compliance with contractual terms and conditions
• Uphold the quality of IT service and performance and suggest improvement wherever required.
• To lead/ support the evaluation of the potential operational impact resulting from any regulatory changes or legislations which affects business compliance arrangements, procedures, processes, and awareness
• Review existing policies and controls, and suggest improvements to enhance internal frameworks and processes
• Provide full support on internal/external audit and compliance related activities

Requirements :

• Degree in Computer Science, Information Technology or other relevant fields
• At least 3 years of experience in service performance management or compliance officer role
• Experience in contract and vendor management
• Good knowledge of legal requirements and procedures
• Detail-oriented with the ability to multi-task
• Analytical and strong resource management
• Excellent in reporting skills
• Possess excellent verbal and written communication skills to work effectively with stakeholders at various levels in the organization

Please send your detailed resume in MS Word format to [email protected] with

• Education level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job summary

Manage the oversight on program execution and quality of deliverables and formulate quality improvement plan to address gap identified

Job Description

. Handling of customer LCL / FCL bookings and handle nomination accounts

. Coordinate and arrange Import / Export shipment delivery

. Closing / Finalizing of job files

. Handle customers’ enquiries

. Liase with customers’ and internal department to

execute customers’ instruction

Requirement

. Minimum GCE ‘O’ Level

. Good interpersonal and able to interact with all level

. Prefer 1-2 years experience in freight forwarding & consolidation

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

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