Job Description:

1. Support salesperson on submissions / requests via counter or other mode of communication.

2. Ensure that legal procedures are complied with by every of our salesperson.

3. Process Project transactions via various platforms.

4. Data entry of all transactions.

5. Attend to salespersons’ enquiries.

6. Maintain proper filing of all related forms & documents.

7. Any other administrative duties / ad-hoc duties as assigned.

Job Requirements:

1. GCE 'O' level and above

2. Good communication skills

3. Keen eye for details

Kindly state last drawn salary and expected salary.

We regret that only shortlisted candidates will be notified.

Job Description:

1. Schedule and assign specific duties/roles to cleaners and lead team members to perform cleaning activities. Ensure cleaners adhere to the cleaning standard and procedures.

2. Experience in operating cleaning machines such as scrubbers, hi-jet, etc.; and providing training to cleaners when necessary.

3. Control and monitor the usage of cleaning materials to avoid or minimize waste and/or misuse.

4. Daily report to operations manager on the job site situation

5. Help operations manager and be the first contact person to handle any complaints and feedback from Clients.

6. Any other duties assigned by operations manager.

Job Requirements:

1. At least 2 years' experience in a similar role in the cleaning sector.

2. Hardworking attitude, able to work at height and move 20 Kgs of weight.

3. Able to work overtime including weekends and public holidays; willing to alternate between Night and Day shift when required.

4. Will and able to work at island-wide locations at short notice.

5. Able to use simple Office Software and willing to undertake paperwork duties as well.

6. Good attitude and hard work. Must be physically fit.

7. Long hour standing jobs.

8. Can communicate in English & Mandarin.

(A) Job Summary:

Assist the Building Department in all related works.

(B) Essential Job Functions:

The Administrative Officer is responsible for, but not limited to, the following:

General

• Coordinate office activities in compliance with company policies.
• Communicate closely with the person in charge of the Building Department to assist his/her work.

Office Administration

• Support office administration functions, such as ordering office supplies (eg stationery/name cards)
• Manage the control of documents (mail, letters, packages, etc….) delivered to the department including the disposal.
• Manage arrangements of meeting rooms.
• Organise company vehicles/drivers’ schedules.

Department/Unit Work

• Participate in routine and ad-hoc meetings that aim to improve the efficiency and effectiveness of the unit and/or department.
• Provide department information, such as annual event schedule, weekly regular meeting table, leave platform, and staff directory.
• Translate Japanese-English for documents/notices issued by the Tokyo Head Office.
• Coordinate and arrange guest visits, such as hotel and restaurant bookings, transportation, scheduling, and appointments with clients/consultants.
• Coordinate business trip itineraries, travel, visas, insurance, accommodation, data roaming, etc.
• Arrange seasonal greeting cards and client celebrations.
• Manage Department News and Announcements via APRHQ’s web portal.
• Create an internal newsletter every quarter.
• Coordinate and arrange for new and transferred expatriates.
• Apply for reimbursement of entertainment, conference expenses, etc.

RHQ Public Relations

• Liaise with the Tokyo Head Office, group companies, and other offices.
• Prepare and coordinate procedure PR documents (mainly internal)
• Arrangement for national staff to register with the HQ system.

(C) Minimum Qualifications/ Job Experience:

• Bachelor qualifications.
• At least 3 years of relevant working experience.
• Business-level Japanese skills of at least JLPT N1 or equivalent are necessary as the incumbent will be required to communicate and collaborate with counterparts in Japan, such as the Tokyo Head Office.
• Business communication level of English language fluency.
• Prior experience in working in the construction industry is preferred.

(D) Knowledge/ Skills/ Abilities:

• Excellent verbal and written communication skills.
• Strong time management skills with exceptional attention to detail and ability to manage multiple tasks at one time
• Proficient in MS Office
• Attention to detail.

Job Description:

• Experience in handling full set of accounts.
• Ensure month-end and yearly closing deadline are met and compliance to local rule and regulation.
• Responsible for preparation and closing of monthly and annual financial statements.
• Responsible for the full spectrum of Accounts payables and Accounts receivable.
• Prepare Quarterly GST Submissions on time.
• Liaise with Commercial Department on projects invoicing & Work in progress.
• Assist in yearly audit, handle audit queries.
• Assist to verify staff claims for reimbursement.
• Prepare and analyse project budget and forecast reports.
• Liaise with external auditors and provide the required support to the auditors.
• Perform any other duties as assigned.

Job Requirement:

• Hold a Bachelor degree in accountancy/ finance or equivalent.
• IT savvy and proficient in Microsoft Office.
• Good communication and interpersonal skills.
• 5.5 day work.

• Understand and effectively implement the organization’s SHMS at site
• Plan, organize and manage EHS promotional activities within the site to cultivate good EHS practices;
• Provide reasonably practicable and effective EHS recommendations to team members to ensure compliance to legal and other requirements;
• Motivate, coach and counsel on EHS matter to site workforce on an on-going basis with particular regard for recalcitrant personnel;
• Co-ordinate the work of team members, allocate tasks and provide effective supervision;
• Lead the risk assessment team at site;
• Participate as a risk management team member in the corporate RM organization;
• Brief project manager/ project team periodically on the execution status of the overall safety program;
• Carry out safety orientations and to conduct daily safety toolbox meeting (if required);
• Conduct monthly EHS Committee meeting with the company and Subcontractors;
• Review existing safety measures and recommend safety measures for upcoming works during the safety committee meeting;
• Recommend Stop Work Order to Project Manager when unsafe conditions arise including to promptly correcting any unsafe conditions or safe work practice;
• Attend client/consultant safety meeting/ weekly coordination & technical meeting;
• Lead investigation and maintain records for every first aid case, accident and near miss at the work site;
• Conduct emergency drills periodically
• Inspect site to ensure all facilities and equipment relevant to the maintenance of environmental health are in proper working condition and do not pose any environmental health hazard;
• Identify and discuss environmental health irregularities such as mosquito and fly breeding, rodent infestation, noise / dust / smoke / water pollution, poor housekeeping, earth littering, poor refuse management, poor maintenance of sanitary facilities, etc. and recommend measures to rectify such irregularities;
• Any other duties as may be assigned

Job Requirements:

• Candidate must possess Specialist Diploma in Workplace Safety & Health, Risk Management Level 2 and First Aid certified.
• 5 years practicing as a WSH Coordinator
• 1 year post registration of Workplace Safety and Health Officers with the Ministry of Manpower
• Responsible and with good attitude personnel.
• Willing to work under minimum supervision
• Well verse in MS Words and in MS Excel
• Experience in Civil / A&A construction projects

Accounts Executive

Responsibilities:

• Manage full set of accounts, including general ledger, accounts payable, accounts receivable, and fixed assets, etc.

• Manage day-to-day accounting tasks such as processing payments, AR billings, journal entries, monthly schedules, bank statement reconciliation, staff reimbursement, etc.

• Preparation of financial and management reports, audit schedules, inter-company reconciliation and submit quarterly GST returns

• Liaising with external auditors, tax agents, and professional advisors on related matters

• Other ad-hoc duties

Requirements:

• Diploma in Accountancy or equivalent qualifications

• At least 2-3 years of experience in a similar role

• Proficiency in Microsoft Office and Auto-Count would be an added advantage

• Meticulous and careful, possess an eye for details

• Independent and team player

Benefits

· Medical

. Staff Purchase

Requirements:

Proficiency in using office software(Word, Excel, PowerPoint) and basic computer operations

Having relevant work experience in clerical or administrative assistant roles

Good communication and interpersonal skills to build positive working relationships with team members and clients

High attention to detail, ensuring accurate completion of documents and reports

Willing to collaborate with colleagues from other departments to achieve company goals

Responsibilities:

Responsible for managing daily paperwork, including file organization, report preparation,etc.

Input and maintain key information in the company’s database to ensure data accuracy and completeness

Manage and respond to emails and letters from both internal and external sources to facilitate timely communication

Answer incoming calls and handle orders, inquires and complaints from customers

Assist in managing office supplies and equipment, ensuring the smooth operation of the office environment

Collaborate with team members from different departments, providing necessary document support

Execute other relevant tasks assigned by supervisors

Coordinate planning, management, and reporting of Mitsubishi Electric Asia’s operations, support regional strategy development, project management, logistics and branch operations, while analyzing business trends and evaluating growth potential across ASEAN countries.

• Plan and organize biannual and monthly meetings with Business Units, take minutes, and prepare figures for planning divisions.
• Manage weekly and monthly meetings; assist in tracking progress on planning projects and coordination.
• Analyze management figures, prepare regular reports, and assist in presentations to management
• Support on the receiving of non-trading goods and obtain approval upon verification of goods receiptss
• Support project management (new business, investment, office establishment, and establishment of open innovation centers).
• Assist in managing project schedules, budgets and resources
• Oversee logistics operations, including warehousing, domestic distribution and customs clearance.
• Support Myanmar operations, including planning, management, and regular meetings.
• Organize quarterly hybrid meetings for the Regional Planning Division.
• Analyze ASEAN market trends and policies to support future regional strategies and business expansion.
• Analyze business portfolios to identify sectors with growth potential and areas of economic security importance.
• Arrange internal meetings and handle logistics for business guests.

Requirements

• Bachelor Degree in Business Administration or relevant disciplines
• 1 to 3 years of corporate planning experience
• Proven experience in planning, management, and reporting within a corporate setting.
• Familiar with Microsoft Office and SAP
• Strong organization and time-management skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and within a team to meet deadlines.
• Able to travel to Thailand, Myanmar, Cambodia, Bangladesh etc annually.

A reputable Chinese Bank is looking for an experience FX settlement officer.

Responsibilities

• To check and verify deals entered in the OPICS system by the dealers are correct. To key in customer FX deals in NGS.
• To ensure the source documents and the deal tickets passed from the dealers are properly approved and initialled.
• To update and record daily transactions in fund position management in the u drive.
• To keep outstanding (live) and matured deals and reports in their respective designated files.
• To prepare SWIFT's outgoing messages, confirmations, payments, etc, in respect of these deals or other Departments' requests i.e. expenses payments from Accounting Dept.
• To perform daily Nostro reconciliation.
• To print, thoroughly check and ensure that the assigned reports are correct and highlight irregularities, if any, to Senior Manager, Settlement promptly for further action.
• To check and match counterparty's confirmation.
• To ensure that all cash flow position is clearly monitored and managed in conjunction with the Treasury Division.
• To prepare and submit MAS reports i.e. MAS755 (weekly), MAS610 (monthly) and other reports to Head Office upon requirement.
• To prepare and submit FX new deals, IRS new deals, CCS new deals, FX MTM Transactions, IRS MTM Transactions and CCS MTM Transactions daily to MAS via DTCC through Trace.
• To check the dealer's blotter at the end of the day to ensure all deals are processed and captured in OPICS system.
• To process of opening, creation and maintenance of accounts and support for Internet Banking's customers.
• Lead and participate for any system enhancement/testing/projects related to Settlements / Internet Banking assigned by Section Head, Settlement Operations or Head/Deputy Head of Operations.
• To attend adhoc queries from Head Office, External / Internal auditor, Compliance, Business departments (Trade Finance, Corporate Banking, Treasury, Private Banking, etc.), Nostro Agents or other government authorities if any.
• To mentor and train new hirer (Settlement) for familiarisation of the handling of Treasury Settlements products (FX/MM/NDF/lRS/Securities etc), monitoring of cash flow position, Nostro Accounts balancing etc.
• To ensure all the long past treasury settlement documents are properly filed & record and sent to warehouse (CISCO) for safekeeping.
• Any other duties as directed by Section Head, Settlement Operations or Head/Deputy Head of Operations or Management.

Requirement

• Bachelor or higher qualification, has at least 3 year experience in treasury settlement and clearing process, being familiar with local clearing systems, i.e. MEPS+.
• Good understanding and knowledge in various treasury products, e.g. Money Market, Foreign Exchange, Security/Bonds, derivative products, etc.
• Strong understanding and experience in swift operations, able to process remittance transaction.
• With knowledge of accounting entry, AML checking and MAS reporting, i.e. 610, 755, etc.
• With knowledge of corporate customer internet banking.
• Must be meticulous, careful, positive and full of sense of responsibility.
• Mature with good communication skills and must be able to work independently.
• Knowledge of Mandarin is an added advantage as there is a need to liaise with Mandarin speaking clients.

Working location: Raffles Place

No hybid, to be work in office

Position Overview:
We are seeking a dedicated and detail-oriented Admin Executive to support the Business Unit Head of our Steel division. The successful candidate will manage a wide range of administrative tasks, including travel arrangements, expense claims, and visa processing, to ensure smooth daily operations. This role requires exceptional organizational skills, discretion, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

1. Travel Coordination:
   Arrange domestic and international travel, including flights, accommodations, and ground transportation.
   Manage travel itineraries and ensure alignment with schedules.
   Handle travel-related issues or changes promptly.
2. Expense Management:
   Process and verify expense claims for the Business Unit Head.
   Ensure compliance with company policies and maintain accurate records of expenses.
3. Visa and Documentation Support:
   Coordinate and process visa applications for business travel.
   Manage and maintain valid travel documents, including passports and work permits.
4. Administrative Support:
   Schedule and organize meetings, including preparing agendas and meeting minutes.
   Maintain an organized filing system for documentation and correspondence.
   Assist with drafting and editing reports, presentations, and emails.
5. Office Management:
   Liaise with internal teams and external vendors to ensure efficient workflow.
   Order office supplies and manage inventory as required.
6. Ad Hoc Tasks:
   Provide support on special projects or assignments as directed by the Business Unit Head.
   Handle confidential information with utmost discretion.

Requirements:

• Diploma or degree in Business Administration, Office Management, or a related field.
• Proven experience in an administrative or secretarial role, preferably in a corporate environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Familiarity with visa and travel processes is an advantage.

COMPANY DESCRIPTION

Who we are

If you're passionate about shaping ideas and communities that build the future, we have an exciting opportunity for you.

Constellar convenes businesses, curates ideas and creates opportunities for sustainable business growth. We are one of Singapore's largest exhibition organisers and the venue manager for Singapore EXPO, based in Singapore with a regional footprint in China, India, Malaysia and Indonesia. We want to be a global leader headquartered in Asia, helping businesses scale ideas, communities and solutions for global business impact. We do this by curating and developing influential trade and consumer events for key industries and sectors, connecting people, global marketplaces and networks for sustainable growth.

Learn more about us at constellar.co.

What it's like to work here

Meetings, Incentives, Conventions and Exhibitions, or MICE, is a vehicle for new businesses, partnerships and regional co-operation. We're privileged to have a front seat at the intersection of creativity, communities and collaboration, with a unique opportunity to connect a global eco-system of partners, businesses and consumers in the MICE industry daily. Our ambition is to become a global leader made in Asia, and Asia's top MICE company: A vision shared by our shareholders Temasek and Cuscaden Peak Investments.

We recognise the immense opportunity we have to lead with purpose, demonstrate leadership and commitment to sustainable and responsible business practices, and activate impactful networks for sustainable growth.

With about 200 employees we're a growing company with large aspirations to scale in the next five years. It can get intense and it will be messy at times. But few places can give you a seat at the table where you can contribute directly to the development of the business, the cultural DNA of an emerging MNC, and the building of a company proudly made and headquartered in Singapore with global business impact. And with two lines of businesses across events and venues, we provide opportunities for you to cross over from one to the other to build range in your career.

You don't need to have MICE experience to work with us. We're looking for ambitious, entrepreneurial self-starters with a strong sense of ownership, passion and curiosity, driven by our values of care, ownership, trust, passion and innovation.

RESPONSIBILITIES

• Responsible for all day-to-day operations of the company's owned e-commerce system, including responding to customer queries, relevant documentation, and liaising with internal and external stakeholders and partners for order fulfilment.
• Support the e-commerce strategy, including web development to enhance to e-commerce site, content management, pricing management, sales materials and ensure best practice is maintained across the website.
• Managing and working with wider teams, partners and vendors.
• Collaborate with marketing team to create a comms strategy to increase sales by driving awareness of the platform and drive conversion.
• Plan, implement and track sales to optimize results and meet commercial goals and KPIs.
• Other adhoc tasks as assigned from time to time by your Reporting Officer.

• 2 - 3 years of working experience in E-Commerce Channel Management.
• Hands-on experience with Adobe Experience Manager and Adobe Commerce (Magento).
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients and stakeholders.
• Meticulous with exceptional attention to detail.
• Strong analytical skills and data-driven mindset, ROI driven.
• Strong project management abilities, including the coordination of multiple tasks and stakeholders and the ability to manage deadlines.
• Confident, driven and dynamic, the candidate needs to work well as a team player, and to work independently when required.
• Work location: Expo.

1. JOB DESCRIPTION

• Handle account receivable duties
• Posting payments into the system
  Handling emails and phone calls.
• Other Administrative/accounting duties including but are not limited to the above duties

2. Requirement

Basic account concept, training will be provided

5 working day

Shortlisted candidate will be notified, thanks.

Reporting to the Head of Brand, Communications, & Marketing, the Executive/Senior Executive for Communications will develop and implement internal and external corporate communications strategies and plans, aimed at enhancing the image and reputation of the YTL PowerSeraya Group.

Responsibilities

External Communications

1. Develop the communications strategy in alignment with key business priorities

· Handle all media queries (proactive and reactive)

· Develop press releases, FAQs, talking points, and narratives when required

· Develop media briefing documents, media interview facilitation and pre-interview spokesperson briefing when required

· Media engagements with key media (mainstream, local business, energy media)

· Research, identify and pitch for stories/interviews as appropriate

· Daily media monitoring to constantly stay ahead of developing digital media channels in order to mitigate risks or exploit opportunities

· Develop single narrative and ensure messages align

2. Implement and deliver branding/image

· Act as one of the main points of coordination within the Group

· Assist in developing and managing the Group’s initiatives

· Brand profiling and positioning as required

· Brand guardian of the company’s branding and corporate content materials

3. Develop and maintain digital media presence

· LinkedIn account

· Maintain and update website contents

4. Establish presence in the industry by aligning narratives about our business and participate in industry-driven forums, etc.

5. Crisis Communication

· Act as central point of contact with Energy Market Authority’s Communications team

· Oversee crisis communications with key stakeholders, including preparation and drafting of holding statements

Internal Communications

1. Drive and align information throughout the organisation

· Sharing and alignment of information about the industry, the business and the Group

· Communicate the Corporate Culture

· Communicate Management initiatives

2. Boost Engagement and Productivity

· Create conversations - develop Communications Roadmap to address and manage various stages of behavioural shifts in people going through a change process for employee engagement

· Develop content and organise staff-bonding events

· Forge closer ties/bridging the gap between employees

· Leverage on all communication channels and repurpose content

Job Requirements

· Preferably a Degree with strong passion to work in the communications space

· Minimum 2 years of experience in Corporate Communications or PR agency

· Excellent writing, editing, proofreading and presentation skills

· Preferably Mandarin proficient, to liaise with Chinese media

· Resourceful, and able to work both independently and in teams

· Strong interpersonal, time-management and organizational skills

· Creative and self-driven

Job Description

• Ensure that centres / departments comply with Standard Operating Procedures (SOPs) including Internal Data Protection Policies, through internal audits
• Finalise audit reports and follow-up on non-compliance to SOPs
• Discuss findings with respective centres / departments, where appropriate
• Assist centres to comply with regulations [e.g. through better understanding of PersonalData Protection Act (PDPA)]
• Review practices to identify areas for improvement in SOPs
• Conduct periodic reviews of procurement activities and purchases, ensuring adherence to stipulated thresholds, policies and procedures.
• Provide support to fundraising events
• Provide support to Annual General Meeting and other relevant meetings
• Assist in risk and crisis management
• Any other duties as assigned

Requirements

• At least 3 years’ experience in Internal / External Audit
• Minimum Diploma in Accounting or relevant accounting qualification
• Proficiency in Microsoft Office
• Meticulous and analytical
• Good written and verbal communication skills
• Strong team player with good interpersonal and time management skills
• Positive, proactive and solution oriented – a problem solver who finds ways to overcome challenges and get things done
• Takes full ownership of assigned responsibilities
• Has initiative and driven to go beyond the minimum requirements, not a “check-the-box” mentality
• Familiar with PDPA

Requirements:

Proficiency in using office software(Word, Excel, PowerPoint) and basic computer operations

Having relevant work experience in clerical or administrative assistant roles

Good communication and interpersonal skills to build positive working relationships with team members and clients

High attention to detail, ensuring accurate completion of documents and reports

Willing to collaborate with colleagues from other departments to achieve company goals

Responsibilities:

Responsible for managing daily paperwork, including file organization, report preparation,etc.

Input and maintain key information in the company’s database to ensure data accuracy and completeness

Manage and respond to emails and letters from both internal and external sources to facilitate timely communication

Answer incoming calls and handle orders, inquires and complaints from customers

Assist in managing office supplies and equipment, ensuring the smooth operation of the office environment

Collaborate with team members from different departments, providing necessary document support

Execute other relevant tasks assigned by supervisors

Job Description & Requirements

• Reporting to the Project Manager, plan and advise management on accident prevention, safe work methods, legal requirements affecting safety and health.
• Deploy Workplace Safety and Health (WSH) programmes.
• Ensure that all safety compliance and processes adhered to by all workers.
• Assist to manage and monitor site operation, workers and subcontractors.
• Able to communicate to all levels and attend to daily site meeting.
• Coordinate implementation of corrective and preventive actions (CAPA)
• Conduct safety committee meetings and safety audits for management reporting.
• Ensure and conduct periodic toolbox meetings.
• Establish quality safety management policies and procedures.
• Ensure Personal Protection Equipment (PPE) is applied within site at all time.
• Responsible for effective site administration which includes site safety and control of materials on site.
• Perform any other duties as assigned by Project Manager / Superior.

Requirements

• At least 5 Year(s) of working experience in building or civil construction industry preferably in HDB
• Self-driven and able to work within tight deadlines and shift work, if required
• A team player who is hands on and meticulous in his work
• Able to start work immediately or within a short notice

We are hiring.

Position: Recruirment officer

Students seeking internships are welcome to apply.

You will be personal assistant to the manager.

Recruitment tasks include scheduling appointments and interviews, Admin work.

You can work form home and flexible hours.

Email your resume to [email protected]

Short listed candidates will be notified for an interview.

Job Responsibilities

• Perform gas installation work and gas supply turn-on in domestic units
• Perform soundness test on gas installation.
• Perform site survey on gas installation feasibility and rectification work.
• Ensure gas installation comply with the Code of Practice (SS608), Regulations, SOP etc.
• Coordinate with the relevant authorities (e.g. SPPG, SCDF, HDB, EMA) and other external agencies on installation matters.
• Attend to customer enquiries/ feedback and perform service recoveries.
• Report writing.
• Any other duties as assigned by supervisor, which may include driving company vehicle to attend to work arrangements.

Requirements

• Diploma in Mechanical or any Engineering discipline.
• Relevant work experience and technical knowledge in gas, plumbing, sanitary, or electrical systems will be an advantage.
• Able to work independently and as a team player.
• Possess good interpersonal and communication skills, with experience in contract management and customer service.
• Possess a driving license (class 2 & 3), preferably with access to personal transport.

*Night Shift

Roles and Responsibility

• To perform 12hrs shift duties at any deployed sites
• To perform safe entry for staffs, workers, visitors and contractors
• To safe guard the premises through surveillance and patrols
• Identify and report unusual or suspicious movements in occurrence
• Perform access control duties at the check-point
• To monitor CCTV surveillance when required
• To update and report any fire alarm activation

Qualifications and Education Requirements

• ‘N’ Level or ‘O’ Level
• 1 year working experience

Key Responsibilities

• Manage day-to-day financial transactions, including accounts payable and receivable.
• Prepare accurate financial reports, budgets, and forecasts.
• Reconcile bank statements and maintain general ledger accuracy.
• Assist with financial audits and ensure compliance with relevant regulations.
• Support in payroll processing and other administrative financial tasks.
• Provide recommendations to improve financial processes and efficiency.

Requirements

• Preferably Diploma/Degree in Finance, Accounting, or a related field.
• Minimally 2 years of experience as a Finance Officer or in a similar role
• Proficiency in accounting software (e.g., SAP, QuickBooks) and Microsoft Excel.
• Strong analytical skills with a keen eye for detail.
• Knowledge of financial regulations and reporting standards.
• Excellent communication and organizational skills.

EA Personnel Name: Izz Lokman
EA Personnel No: R24124828
EA License No: 05C3451

Roles & Responsibilities :

• Operational Management:
  Oversee daily operations across all retail channels, including stores.
  Optimize outlet operations, including staffing, and inventory management, to enhance walk-in customers. Manage online merchandising, order fulfillment, and customer service.
• Supply Chain & Logistics :Manage and optimize the supply chain to ensure timely and efficient delivery of food across all customers.
  Oversee inventory management in physical stores.
  Implement and manage logistics and fulfillment strategies, including warehousing, distribution, and last-mile delivery.
• Customer Experience & Service : Develop and execute strategies to enhance customer satisfaction and loyalty both in outlet & Food delivery.
  Implement and manage customer service standards and processes across all channels to ensure a high-quality experience.
  Utilize customer feedback and data to identify areas for improvement and drive enhancements.
• Team Leadership and Development : Lead, mentor, and manage operational teams across the outlet.
  Foster a culture of excellence, collaboration, and accountability within the operations team.
  Develop training programs to enhance team skills and ensure effective execution of operational strategies.
• Budget Management : Develop and manage operational budgets, including costs related to stores and supply chain.
  Monitor and analyze financial performance, including sales, expenses, and profitability, to achieve financial goals.
  Implement cost control measures and optimize resource allocation to maximize efficiency and profitability.
• Compliance & Risk Management : Ensure compliance with industry regulations, company policies, and safety standards across all operations.
  Identify and manage operational risks, including legal, regulatory, and reputational risks.

Requirements :

• Bachelor’s degree in Business Administration, Operations Management, or a relevant degree.
• Minimum 3+ years of experience in retail management, including experience managing both online and offline channels at a senior level.
• Strong knowledge of retail operations, supply chain management, and customer experience strategies.
• Proven leadership skills with the ability to manage and develop high-performing teams across multiple channels & situations.
• Excellent strategic thinking, problem-solving, and decision-making abilities.
• Strong financial acumen with experience managing budgets, financial performance, and cost control.
• Experience in Indian Food & Beverage sectors will be preferred.

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

Job Description & Requirements

• Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
• Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
• Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
• Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
• Deliver guests’ correspondence and packages to rooms or wherever designated.
• Ensure the workplace is clean and well maintained at all times.
• Escort guests to their rooms, explaining the facilities of the hotel etc.
• Assist in driveway as required.
• To report on any loss and found item.
• Any other duties within reasonable scope as assigned.

Requirements:

• Prior experience in guest service and support operations would be an added advantage although training will be provided.
• Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.
• Able to maintain a friendly and positive demeanour.
• A team player with the ability to work with minimum supervision.
• Willing and able to perform 9 or 12 hours shift duties and able to work on weekend and during public holidays.
• Able to adhere to standard operating procedures / policies on workplace safety.

The Material Management Officer with assist the Purchasing Manager / Director in overseeing the entire process of acquiring, storing, and distributing materials or goods within an organization. The role ensures that the right materials are available at the right time and at the right cost, and work closely to ensure that all materials are responsibly and sustainably sourced.

Summary of Responsibilities:

• Work closely with the procurement team to ensure that materials sourced are sustainably sourced and handled.
• Ensure timely ordering of materials based on inventory forecasts and usage trends.
• Manage the procurement process, including issuing purchase orders, tracking deliveries, and resolving any discrepancies.
• Oversee the storage and safe handling of materials in store.
• Ensure proper organization and labeling of materials for easy access and retrieval.
• Ensure the materials meet the required quality standards, especially complying with GSTC Standards.
• Documentation and Reporting: Maintain accurate records of inventory, procurement orders, supplier contracts, and material usage.
• Supports Receiving & Store Officers’ duties in their absence.
• Assist with Beverage store, inventory stock count, and issuance of requests, practising FIFO arrangement and issuance.

Requirements

• Minimum GCE "O" level with some experiences in Accounting and Finance
• Preferably with experience working in hotel or tourism industry
• Great communication and negotiation skills
• Proficient in Microsoft Office applications
• Display initiative and willingness to learn
• Commitment to professional values