Jobs Responsibilities

• Handle calls and/ or emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
• Respond to customers’ queries and concerns with the aim of achieving first call resolution.
• Follow up promptly with customers to resolve issues
• Provide customers’ feedback to respective business partners to improve customer experience
• Perform after- call administration work
• Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Job Requirements

• Training on the job provided
• Comfortable to work shift & part-time basis

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

Our Client:

• Reputable Engineering Company
• 5 Days, Monday to Friday
• Location: East Region
• Up to $5000 per month

Responsibilities:

• Communicating with upper management to develop strategic program and to exert strategic influence to align project’s with business’s goals.
• Define project scope, objectives, project budget, schedule and technical requirements from strategic plans.
• Responsible for the smooth running of projects by tracking progress and updating management on status, budgets, irregularities and risks timely.
• Ability to manage organization’s operation costing against project budget and expenses to attain revenue realization.
• Business Partnering focus with customers and the ability to detect unstated assumptions, resolve conflicts and handle complex management issues.
• Recognize risks that can impact project success and measuring them throughout the lifetime of the project.
• Monitoring program and project performance of both internal and external service providers.
• Handle escalations professionally with vendors and customers.
• Ability to perform Scalability, Interoperability and Portability Analysis.
• Create comprehensive project documentation such as training guides, quality assurance guidelines and project reports.
• Able to manage large and diverse teams handling different project segments.
• Presenting data and updates to Senior Management on projects’ performance.

Requirements:

• Minimum Diploma Certificate in relevant disciplines.
• Possess Project Management Professional (PMP) Certificate or equivalent is preferred.
• Minimum 3 years experience in manufacturing industry.
• Have experience in overseeing projects from scratch.

For interested applicants, please click “Quick Apply”

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Quay Choon Lan Joanne (Guo Chunlan) | EA Reg No: R24121479
JTE Recruit Pte Ltd | EA Lic No: 14C7215

• Perform day-to-day HR activities including hiring, on-boarding, off-boarding, welfare administration
• Create and maintain employee records in P-file and updating in HR database
• Assist in Government-Paid claim submissions and group insurance claims
• Render support in events (i.e. career fairs, long service award etc.)
• Prepare HR reports as required
• Other ad-hoc HR administrative duties

Requirements

Education / Experience:

• Diploma In Business, Human Resource Management or equivalent

Skill sets:

• A hands-on individual who can work independently as well as a team player
• Meticulous, with good interpersonal, communication and presentation skills
• Proactive and well organized
• Proficiency in Microsoft Office applications

Mon - Fri, 830am to 530pm

Location: Penjuru lane, Company transport provided near Jurong East MRT

$2800 - 3100. No AWS, 14 AL, yearly performance bonus, $300 medical after probation

Responsibilities

• Committed to doing eveything to prevent injuries and to maintain a safe and healthy environment
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations.
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and corrdination.
• Tally overall order received at the end of day to ensure all order is not missed out.
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed.
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.
• Other duties as assigned

Requirements

• "Good communication skills (both verbal & written)
• Capable to work independently and demonstrate a strong work ethic
• Demonstrate a positive attitude, showing flexibility and committment to being a supportive team player
• Able to analyze processes and identifying areas for improvement
• Capable of performing well under pressure during peak periods, and willingness to take on responsibility.
• 2-3 years experience in Logistic operations
• Proficient in MS Office

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

You are welcome to visit our website at www.rdtpsg.com

RD Trusted Partners Pte Ltd| EA License No.: 24C2352

Devon Yang Yue Teng | EA Personnel No.: R24123723

Monday - Friday, 830am - 6pm

Location: Outram

Responsibilities

"* Coordinate with technical team members in updating work progress

• Assist Technical Director in supervising the technical team members and ensure the guidelines are met
• Follow up and update technical documents such as Team KPI reports, attendance tracking, training arrangement and record updates, team org charts, etc.
• Assist in calendar support, team meeting arrangement, record & distribution of meeting minutes
• Assist in development and distribution of job status reports
• Assist in project time tracking and costing reports when necessary
• Facilitate all project logistics and facility needs
• Purchase of PPE items and wish list items through HR / Procurement
• Effectively handle and manage customers’ feedback and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Other duties assigned by Technical Director

Requirements

• Min. 1 year of related experience
• Strong Microsoft Excel report, word and PPT skills
• Possess good written and verbal communication, presentation skills
• Possess initiative and ability to respond quickly to various situations
• Possess ability to collaborate and work as a team
• Familiar with Sales Force system will be an advantage
• Able to work in fast paced environment
• Meticulous in work

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

You are welcome to visit our website at www.rdtpsg.com

RD Trusted Partners Pte Ltd| EA License No.: 24C2352

Devon Yang Yue Teng | EA Personnel No.: R24123723

● Handle and maintain the full set of accounts, P&L, Balance Sheet, General ledger, Financial Reporting, forecast, and budget for the companies.

● Guide and supervise accounts assistant/executive and ensure accuracy in their double-entry input.

● Check and prepare for the quarterly GST returns within the deadlines

● Discussed operational flow improvements with the Clinic Executive and Operations Team.

● Prepare intercompany balance sheet reconciliation and intercompany billing

● Prepare detailed accounts that require analysis of the management accounts and variance reports.

● Maintain fixed asset register, record journal entries including depreciation, accrual and prepayment schedule

● Verified and processed invoices, supplier payments and reconciliation of bank statements.

● Check and verify clinic stock management and clinic monthly inventory reports

● Process staff claims and reimbursement of claims

● Prepare forecast budget and cash flow statements yearly

● Assist in reviewing and preparing tax computations.

● Prepare financial statements, and liaise with external Corporate Tax agents on taxation matters

● Support regulatory and internal reporting, which includes monthly, quarterly, and annual reporting

● Maintain accounting controls and recommend policies and procedures to enhance process efficiencies

● Manage and monitor performance metrics, KPI tracking, and reports of the finance team.

● Ensure the timely processing of staff claims activities and supplier payments.

● Maintenance and enhancement of the MYOB software to meet companies’ requirements.

● Manage procurement of office supplies and pantry items for clinics regularly.

● Other admin duties assigned from time to time by the Management

Requirements

● A recognized Accounting Diploma or Finance Degree—minimum 2 years of working experience in a similar capacity.

● Supervisory experience is preferred.

● Prior experience in the healthcare industry is an added advantage.

● Knowledge of Business Accounting is a key requirement.

● Knowledge of handling a full set of accounts, payroll processing, CPF ruling, GST, and Tax regulations

● Motivated, proactive, and optimistic about overcoming challenges.

● Must be proficient in Microsoft Office, Excel, and Pivot Table. MYOB knowledge will be an advantage.

● Able to work independently with minimum Supervision.

● Able to meet deadlines and with good time management skills

● Excellent interpersonal, communication, and organizational skills are essential. Detailed and meticulous, with a good balance between implementation and accuracy.

Job Summary

The Accounts Receivable Specialist will be responsible for managing and overseeing the accounts receivable process, ensuring accurate and timely collection of outstanding invoices, and maintaining positive client relationships. The ideal candidate will have strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

• Manage the accounts receivable process, including invoicing, collections, and reconciliation.
• Review and verify invoices for accuracy and completeness.
• Follow up on overdue accounts and negotiate payment plans as necessary.
• Maintain and update customer records and contact information.
• Prepare and analyze aging reports to track outstanding invoices.
• Resolve billing discrepancies and disputes in a timely manner.
• Collaborate with other departments to ensure accurate and efficient financial operations.
• Generate and distribute regular financial reports and summaries to management.
• Assist with month-end and year-end closing procedures.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field preferred.
• Proven experience in accounts receivable or a similar financial role.
• Proficiency in accounting software (Xero) and Microsoft Office Suite (Excel, Word).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Account Management

• Develop and service assigned clients’ account consisting of various government agencies
• Responsible for growing account revenue and accountable to the assigned accounts within the FY and developing deep customer relationship and updating customer profiling accurately
• Continually engage and establish relationships with, stakeholders, customers and additionally, expand customers’ profile
• Understanding customers’ needs, coordinate proposals from presales and provide a concise quotation for their consideration.
• Follow up, expedite and liaise with customers in all matters relating to the projects, payment, renewal and events / training; ensure customers are satisfied with deliverables

​

Sales Operations Management

• Coordinate Tender Briefing and lead Bid Review with Presales
• Accountable for ensuring completion and quality of tender proposal in conjunction with presales teams
• Preparation of quotations for customer’s reference for opportunities (BQ/RFI/RFP/ITQ/ITT)
• Track and ensure that timelines are met and updates are submitted to other functional teams
• Drive alignment with other functional teams and orchestrate appropriate resources for customer engagements

Requirements

Education / Experience:

• Diploma / Degree in any field
• 1 -2 years experience in SI environment

Skill sets:

• Sales Presentation
• Relationship/Stakeholder management
• Negotiation & Commercial Acumen
• Proficiency in Microsoft Office Tools (ie; Excel, Word and PowerPoint)
• Sales And Opportunity Analysis

Job Scope:

• To provide support in general upkeep of equipment and workplace;
• To provide logistical support for school events and functions including arranging of furniture and equipment;
• To perform gate duties and traffic control to ensure safety of students moving in and out of the school premises.

Requirements:

• Completed primary school education and preferably have some experience in general upkeeping of equipment/workplace, logistic or general operations support;
• Able to provide logistical support including arranging of furniture and equipment;
• Able to take instructions and duties assign by supervisor.

Contract Period: From 1 Jan 2025 to 31 Dec 2025

Salary: $1740 to $1910 / month

Working Arrangement:

Mondays to Fridays: 6:30am to 4:00pm

Service not required on Saturdays, Sundays and gazetted public holidays

EA License No: 96C4864

Reg. No.: R24121728

Overview:

The Operations Support Officer provides vital assistance in maintaining school facilities, supporting events, and ensuring the safety of students and staff. This role involves a range of tasks, including the upkeep of equipment, logistical support for school functions, and managing traffic and gate duties.

General Responsibilities:

• Provide support in general upkeeping of equipment and workplace.
• Provide logistical support for school events, functions, which includes arranging of furniture and equipment.
• Perform gate ushering duties and implement traffic control measures in ensuring safety of students.
• To carry out other assigned duties from time to time.

Requirements:

• Physically fit to assist in logistical support
• Able to converse in basic English to liaise with contractors and staff.

Job Purpose

The HR Officer will support the HR team in training administration and general HR operations such as maintaining HR inventory, processing routine administrative requests, and assisting various HR tasks to ensure the efficient day-to-day functioning of the HR department. The HR Officer will play an essential role in supporting employee engagement and development initiatives while ensuring accurate and timely management of HR records, resources, and communications.

We are looking for someone who is proactive, adaptable, and committed to delivering high-quality results, with a drive to explore new approaches and innovative methods to reach our shared goals. The HR officer takes pride in empowering our employees to make a meaningful impact in the community and our humanitarian organisation a career destination of choice.

Job Responsibilities

Training Administration

• Manage the day-to-day training administration matters, including but not limited to registrations, booking of venues (for in-house training), booking of hotels and air tickets (for overseas training) and administering payments.
• Track employee training participation and maintain updated training records in the HR system.
• Assist in preparing training materials, presentations, logistics and feedback forms. Manage post-training evaluation, compile training reports and statistics.
• Research and apply for training grants/funding from the relevant agencies.
• Explore and identify available training programmes that align with the needs and required skillsets of the staff in each department.
• Support the coordination of the staff induction programme.

Other Administrative Duties

• Support monthly health care related payment requests and staff pass orders.
• Manage and ensure adequate stock of staff polo shirts.Manage the requisition and distribution of vouchers and cards for employee’s birthday and special occasion recognition.
• Assist in preparing reports, presentations, and other HR communications,.
• Support the team in training and outreach activities i.e. Career Fairs, Learning Journey etc.
• Undertake any other duties, as assigned.

Job Specifications

Qualifications and Experience

• Diploma, preferably in Human Resources Management or Business Administration
• 1-2 years of experience in an HR support role would be an added advantage.

Additional Skills and Knowledge

• Strong organisational skills and attention to detail.
• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Good communication and interpersonal skills.
• Ability to manage multiple tasks effectively and meet deadlines.

Desired Behaviour

• A proactive, positive attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Is self-motivated, resourceful and innovative.
• Demonstrates initiative, analytical and problem solving skills.
• Good interpersonal skills, with the ability to relate well to people at all levels.
• Enjoys working with community volunteers.

The Resident Technical Officer shall be directly responsible to the Consultant (Architect) / Project PM for the duration of the construction of the Works.

Shall assist in the supervision of the construction of the Structural Works under the Building Control Act and to render all assistance as may be required by the Consultant (Civil & Structural Engineer) and the Consultant (Mechanical & Electrical Engineer).

For HDB Project Civil & Structural / Architectural Works :

Diploma in Civil Engineering or Structural Engineering or equivalent

• Registered RTO accredited by the Joint Accreditation Committee of the Institution of Engineers Singapore (IES) and the Association of Consulting Engineers Singapore (ACES)
• Preferred applicants with Certificate in Building Construction Safety Supervisors Course
• Minimum 6 years relevant experience in supervision of building projects in Singapore
• Must have HDB/ BTO projects supervision experience

Email resume with current & expected salary to : [email protected]
(Only short-listed applicants will be notified)

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

Description

Job Description:

1. Access the Authority’s computerised system(s) or any other database maintained by the Authority to retrieve new and renewal applications.
2. Check applications to ensure that all required fields in the application form are filled out, and ensure that all supporting documents are enclosed and/or attached
3. Submit the completed applications to the OC and/or Assistant OCs of the respective business division for approval.
4. Correspond with applicants to clarify and advise on the requirements of the applicants’ application.
5. Send by email or conventional mail, the soft/or hard copies of the application approval or rejection letters to the applicants.
6. Attend to members of public who walk into the Authority’s premises to enquire about their license applications.
7. Respond to service requests, complaints, and feedback from the public, applicants, and licensees, and assist walk-in enquiries about license applications as directed by the Authority.
8. On the job training will be provided.

Requirements:

1. Singapore Citizen.
2. Have minimum an “O” Level certificate in Singapore
3. Possess at least two (2) years of working experience in related administrative work and have basic IT skills, including experience with operating, software applications and email management
4. Be willing to learn the use of the Authority’s computerised licensing system to process licenses

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.

• Handle all work pass applications, issuance, appeal, renewal, and cancellation
• Prepare letters of employment, confirmation, other HR-related documents, etc
• Worker Dormitory
• Process payroll accurately and timely, ensuring compliance with statutory requirements
• Manage payroll and CPF, taxation for employees
• Handle Insurance renewal, claims, new purchases for workmen, vehicles, all risks, and machinery
• Manage and resolve employee complaints and grievances
• Perform general office administrative duties
• Ensure compliance with company policies and local labor laws, assisting in audits and other regulatory requirements
• Assist with training sourcing, registrations, and timely processing of invoices

Roles & Responsibilities:

HR

· Recruitment which includes placing job advertisements, interviews arrangement, references and background

check.

· Preparation of appointment/confirmation letter, insurance claims for Hospital & Surgical and Work Injury

Compensation.

· Promoting the company’s reputation and attractiveness as a good employment opportunity.

· Keeping up to date on current employment legislation and regulations and enforcing them within the company.

· Organize and maintain personnel records, enter new data, and update employee data in internal HR databases.

· Prepare various HR documents, including new hire guides, employment contracts, compensation lists, etc.

· Ensure the smooth execution of employee on-boarding and off-boarding processes.

· Ensure timely and accurate submissions for all government related claims, e.g. Childcare Leave,

Maternity/Paternity Leave, makeup claims.

· Assist in monthly claims

· Any other ad hoc duties as assigned from time to time.

Administrative

· Attend & greet the guest, serve beverages or meals when necessary.

· Keep stock of office supplies and place order when necessary.

· Printing and order business cards when necessary.

· Training and course arrangement

· Handle and oversee all travel arrangements (air travel, accommodation, etc), and operations, manage

relationships with travel agencies, hotels, and travel service providers.

· In charge of General Administrative duties and office maintenance matters.

Requirements:

· Diploma or Degree in Human Resource with 3 – 5 years of relevant experience in HR

· Display good understanding and knowledge of Singapore Human Resource practices, employment laws and

regulations.

· Proficient MS Office Applications (e.g. MS Excel/Word/PowerPoint)

· Excellent written and verbal communication skills

· Must be hands-on (the team is lean), able to fit well in an international environment

· Simple accounting knowledge will be an advantage.

· Able to handle confidential information with integrity.

· Team player, responsible, positive learning attitude, good communication and interpersonal skills.

We offer an attractive remuneration package and fringe benefits with excellent career development opportunities in a global organization.

We are an equal opportunity employer. Applications from all qualified candidates are welcome.

All information provided by applicants will be used for recruitment related purpose only and will be handled in strict confidence by authorized personnel. Only short-listed candidates will be notified.

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Duties and Responsibilities:

Corporate Comms, Social Media and Branding

· Undertake editorial and production tasks including editing, writing, and producing in alignment with ASME’s communications strategies. This includes the production of e-newsletters, annual reports, publications, speeches, media releases, etc.

· Produce and post digital content for ASME’s social media accounts.

· Ensure and maintain brand consistency for all company materials and collaterals.

Stakeholder Relations

· Support and/or organise stakeholder initiatives such as corporate visits, focus group meetings and dialogues, etc.

· Provide logistical and administrative support for events such as Council Meetings and AGM and Media Relations

· Media engagement for the publicity of the organisation’s activities.

· Draft news releases, craft media replies and coordinate media interviews.

· Maintain a current media database.

· Monitor news coverage on the organisation, executive council members and related industry news.

Event Comms

· Execute communications plans for key events.

· Develop and produce event promotional collaterals and videos.

· Provide other event support such as photography and emcee duties as assigned.

· Provide general administrative support as required.

Requirements:

· At least 1 year of relevant experience in corporate communications, public/media relations or related positions.

· Tertiary education in Mass Communications, Social Science or related disciplines.

· Strong artistic and aesthetic sense would be an advantage.

· Knowledge and a keen interest in current affairs.

· Ability to work independently and with a team.

· Thrives in a fast-paced environment and able to handle the pressure of meeting tight deadlines.

· Self-motivated and resourceful with good multitasking and organisational ability.

· Strong project management skills.

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided