您做好准备了吗？想加入一家重视团队合作、成长和卓越服务的充满活力的初创公司了吗？

在 Charming May，我们不仅仅是一家女佣机构 - 我们是一个致力于为客户和女佣提供一流支持的伙伴。随着我们的不断扩张，我们正在寻找渴望学习的年轻人加入我们的队伍！ CHARMING MAY 成立仅仅两年，却备受推崇的初创企业。我们享有卓越声誉足以提供你富有竞争力的薪酬回报和热情友好的工作环境。 加入我们肯定能让你拥有成长和晋升的机会！

你的职责：

• 帮助家庭帮佣申请一般行政文件。
• 了解并遵守相关法规
• 基本面试，输入帮佣个人质料，拷出一份完整帮佣简单履历
• 筛选有工作潜能的的帮佣进行面试好做内部推荐

这是五天隔周六的工作制度

基本职位要求：

• 精通三大语言
• 持有CEI证书更是加分
• 渴望学习新技能，能够在动态的快节奏环境中工作
• 必须持有适应快节奏的环境和积极进取的态度
• 拥有强烈的团队合作意识

有意思申请者请您WHATSAPP 82062822 提交您的简历和简短的求职信，强调您的相关经验以及为什么您非常适合CHARMING MAY。如果您符合资格，入围者将在 2 周内被联系面试。马上安排上班。

Mon to Fri: 8:30am to 5:30pm

Position Summary:

The Digital Marketing Manager for the cleaning industry is responsible for developing and executing digital marketing strategies to enhance the company’s online presence, generate leads for cleaning services or products, and attract top talent. This role involves managing digital campaigns, optimizing online content, and leveraging recruitment-focused marketing to build a strong employer brand and attract qualified candidates.

Job Description and Requirements

Strategic Planning: Develop and implement effective marketing strategies that align with company goals and objectives.

Team Leadership: Lead, mentor, and manage the marketing team to ensure high performance and professional growth.

Brand Promotion:

Oversee brand positioning, messaging and campaigns to strengthen brand presence in the market.

Customer Acquisition:

Design and execute campaigns to attract and retain customers, using a mix of digital and traditional marketing channels.

Social Media Management:

Develop and execute social media strategies across various platforms to engage with target audience, increase brand awareness and drive traffic.

Digital Advertising:

Plan, execute, and optimize digital advertising campaigns (eg. Google ads, social media ads) to achieve marketing objectives and maximise ROI.

Market Research:

Analyze market trends, customer behaviour, and competitive landscape to inform strategy and decision making.

Performance Tracking:

Monitor, measure, and report on the effectiveness of marketing initiatives, including social media and digital ads, adjusting strategies as needed to achieve targets.

Collaboration:

Work closely with other departments, including sales and product development, to ensure marketing strategies are integrated and supportive of overall business goals.

Job Scope & Responbilities :

· Handle for full set of account

· Financial month end closing

· Perform monthly bank reconciliations & bank record

· Coordinate and liaise with external parties like auditors, tax agents and tax authorities

· Responsible for all duties related to Human Resources,

· Monthly payroll preparation, CPF submission

· Handle GST submission

· Responsible of IRAS AIS,IR8A, Corporate tax, Income tax etc.

· MOM WPOL/EPOL/OFWAS and BCA matter

· Handle staff & worker salary, remuneration, leave & other matters etc

· Handling other admin duties

· Perform any other ad hoc duties when required.

Job Requirements :

· Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Finance/Accountancy/Banking or equivalent.

· Language: Bilingual in English and Chinese (read, write and speak) as the incumbent needs to liaise with Mandarin-speaking associates in the course of work.

· At least 2 Year(s) of working experience in the related field is required for this position.

· Preferably Junior Executive specialized in Finance - General/Cost Accounting or equivalent.

· Only Singaporean or PR may apply

Sales Enablement Executive

Job Description

We are seeking a dynamic and versatile Sales Enablement Executive to support the CEO at our Singapore office. The ideal candidate will be highly organized, proactive, and possess excellent communication skills. This role is a blend of administrative support and pre-sale activities, crucial for ensuring smooth operations and supporting the CEO in strategic initiatives.

Total Work Experience: 2-3 Yrs in similar role.

Work Model: Hybrid (Work from Home and availability to attend meetings at client office or mutually agreed location.)

Desired Skillset:

· Proven experience in an administrative or sales support role.

· Excellent organizational and time management skills.

· Strong written and verbal communication skills.

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

· Ability to multitask and prioritize effectively in a fast-paced environment.

· Proactive and self-motivated with a strong attention to detail.

· Prior work experience with Maritime companies is preferred.

Key Responsibilities:

Office Administration:

· Manage day-to-day office operations, including scheduling, coordinating meetings, and handling correspondence with SSH overseas offices and high rank executives from vessel owners and ship management companies.

· Handle travel arrangements, accommodation bookings, and itineraries for the CEO and other staff as needed.

· Assist in the preparation of reports, presentations, and other documents for client submission.

· Manage and organize files, records, and databases.

Pre-Sale Support:

· Assist in researching and identifying potential leads and new business opportunities.

· Support the sales team in preparing proposals, presentations, and sales materials.

· Coordinate and follow up on pre-sale activities, ensuring timely communication and documentation.

· Collaborate with marketing teams to create and update promotional materials and campaigns.

· Participate in sales meetings and provide administrative support to the sales team.

Executive Support:

· Provide direct administrative and office management support to the CEO.

· Handle confidential information with discretion and integrity.

· Assist the CEO in coordinating and managing special projects and initiatives.

· Serve as a point of contact for internal and external stakeholders on behalf of the CEO.

Qualifications:

· Diploma or Bachelor’s degree in Business Administration, Marketing, or related field.

If you are a highly organized individual with a passion for supporting sales activities and executive functions, we invite you to apply for this exciting opportunity. Join our team and contribute to the success of our dynamic company.

About Us:

Smart Ship© Hub is a fast-growing digital platform for global maritime. Headquartered in Singapore and with its engineering cum customer support Centre in India, Smart Ship Hub is top 5 digital transformation company in the world. Its clients include 2 of the world’s top 5 maritime companies and others who are leading in specific regions. We are part of the largest transport mode; maritime transport is a 20 Trillion $ global industry and undertakes about 90% of global trade volume.

Smart Ship Hub partners with the most reputed names in the industry including DNV, LR, ClassNK, Wartsila, KVH across Singapore, Japan, Europe, Middle East, India. Our digital platform aimed at merchant ships, oil rigs, offshore facilities, tug and barges, fishing vessels, ferries, RORO’s includes every ocean and river-based assets. The proprietary platform leverages the power of IOT, Big data, ML and Mobility to bring in unique experience of predictive diagnostics, condition and health monitoring, remote monitoring – management and control.

We help our customers to save millions of dollars and enhance their operational efficiencies by up to 30%.

Smart Ship© Hub has its offices in Singapore and Pune, India and global network of engineering support services across 4 locations (China, Dubai, Rotterdam and USA). We are in process of setting up of our Japan operations in Tokyo.

Job Responsibilities

• Ushering the guests warmly upon arrival and escorting them to their tables with the menus.
• Serve food and beverages to guests according to established fine-dining service standards in a timely-manner.
• Be knowledgeable about the menu, including ingredients and preparation methods.
• Anticipate and fulfil customer needs, such as refilling water glasses or providing additional utensils.
• Present and explain the bill to customers, as well as process payments accurately and efficiently.
• Address customer concerns and complaints in a timely and professional manner.
• Ensure compliance with health and safety regulations to maintain high-quality hygiene standards.
• Carry out any ad-hoc duties as assigned.

Job Requirements

• Best with working experience in a restaurant, hospitality management and/or other related fields.
• Customer-oriented and proactive
• Familiarity with health and safety regulations and food safety standards.
• Effective verbal and written communication skills in English.

Mon To Fri 9am to 5.30pm

Hybrid available

JOB DESCRIPTION

1. Plan and execute risk-based process audits and ensure timely completion of audit assignments according to the annual audit plan.

2. Assess adequacy and effectiveness of internal controls, and compliance with policies and procedures.

3. Gather relevant audit evidence and document in audit working papers to support audit findings and conclusion.

4. Identify control gaps and make practicable recommendations to mitigate risks, improve the processes and strengthen the internal controls.

5. Prepare draft audit report and communicate with process owners and key stakeholders on audit findings and recommended action plan.

6. Monitor and follow up on the implementation of audit recommendation and agreed action plan.

7. Engage internal stakeholders for process improvements and control enhancements. 8. Any other duties as and when reasonably assigned by the Management

REQUIREMENTS

 Diploma/ Degree in Accountancy or equivalent professional qualification.

 Minimum 2 years of relevant experience in internal audit and/or financial, operational, compliance audit.

 Good knowledge of internal control and risk assessment framework.

 Meticulous self-starter with good analytical and problem-solving skills.

 Strong interpersonal skills with proven ability to build good working relationship with all levels of stakeholders.

 Good team player with the ability to work independently and to meet timeline.

 Knowledge and experience with Audit Analytics Software will be an added advantage.

 Entry Level with keen interest to establish a career in internal auditing are welcome to apply

 This role may require to communicate with China

Mon to Fri: 10am to 7pm

Sat or Sun: 10am to 6pm

Job Descriptions:

Performing indoor and outdoor sales including showroom duties.

Self-motivated to hunt for new sales opportunities.

Following up with customers/leads to build and maintain a good relationship such as Interior

Designers & Architects.

Preparation of sales quotation, proposal and all sales related documentations, duties, and

administrative procedures.

Job Requirements:

Display high level of interest and enthusiasm towards the product offerings

Results-oriented with a customer service mindset along with excellent client relationship-building skills

A good team player and able to work under pressure and fast pace environment independently

Training will be provided.

Willing to learn and take up new challenges

Must be sales driven, result oriented.

Mon - Fri 8.30am to 6pm

The HR Executive will be responsible for managing end-to-end recruitment processes, including sourcing, posting job ads, interviews. The role also involves liaising and attending recruitment fairs, handling onboarding and offboarding processes, ensuring compliance with employment laws

Recruitment

• Advertise vacancies on all major job posting sites

• Review applications to shortlist candidates.

• Conduct initial interview for the shortlist candidates and arrange appointment with hirings

• Source candidates through various channels ( job portal, recruitment agency etc) and explore new sourcing channels

• Work closing with hiring manager to understand requirement

• Prepare necessary papers for the hiring process including offer & negotiation

• Establish positive relationships within the various stakeholders and candidates to assist with the seamless recruiting process.

Recruitment Fairs

Liaise with organizers and attend recruitment fairs to attract potential candidates.

Onboarding and Offboarding

• Facilitate smooth onboarding processes for new hires.

• Manage offboarding procedures, ensuring all exit formalities are completed.

.

Requirements

• Diploma in Human Resource Management, Administrative or similar

• Minimum 2 years of experience in related functions

• Good communication skills (written and oral)

• Pro-active manner, willing to offer new suggestions and share

• Knowledge of Employment Legislation

• Proficient in Microsoft Office/Excel with an eye for details

Mon to Fri 8.30am - 6pm

Job Scope

• Identify and prospect new business/clients via sales/cold-calling and sales activities.

• Generate new sales leads, contract negotiation and sales closure.

• Responsible for delivering expected sales revenue target and profitability.

• Attend to customers feedback/ complaints and follow up with high-quality after sales services.

• Act as the customers' main point of contact, by liaising closely with the relevant departments to ensure that their queries, problems, or issues are deal with appropriately.

Job Requirements:

• Min. 2 years of Sales / Business Development/ Account management experiences across freight forwarding industry.

• Experience in any vertical market and strong knowledge in Freight Forwarding (Air & Sea) is preferred.

• Demonstrable track record of over-achieving sales target is a plus.

• Have relevant experiences on operation work in Air or Ocean operation department will be at advantage.

• Fast learner and passion in sales.

• Excellent knowledge of MS Office and good presentation skills.

Mon to Thurs 8.30am - 6pm

Fri 8.30am - 5.30pm

Job Summary:

• We are seeking an experienced and skilled Marketing and CRM Executive to develop and implement marketing strategies and manage customer relationships to drive business growth and brand loyalty for our brand.

• The successful candidate will lead marketing and CRM campaigns and collaborate with cross-functional teams to achieve business objectives.

Responsibilities:

• Develop and execute marketing strategies to drive brand awareness, customer engagement, and sales growth for our brand

• Optimize CRM systems to enhance customer relationships and loyalty

• Analyze customer data to identify trends, preferences, and behaviors

• Collaborate with cross-functional teams (Sales, Product, and Communications) to align marketing strategies with business objectives

• Develop and maintain relationships with external partners, influencers, and media outlets

• Ensure brand consistency across all marketing channels and communications

• Stay up-to-date with the latest marketing technologies and tools, making recommendations for their adoption and implementation

Requirements:

• Degree in Marketing or a related field

• Minimum 3 years of experience in marketing and CRM, with a focus on luxury or high-performance brands

• Proven track record of successful marketing campaigns and CRM strategies. Meticulous and detail-oriented with a customer-first mindset

• Excellent communication, project management, and leadership skills

• Familiarity with marketing automation platforms and tools (e.g. Salesforce)

• Proficient in MS Office (PowerPoint, Excel, Word)

• Souring & purchasing of vehicle/machinery/tools and equipment spare parts.
• Raise purchase order for parts and tools
• Access the vehicle/machinery and equipment damaged condition & verify with manager whether to repair or purchase.
• Data entry for invoices and billing for vehicle/machinery and equipment.
• Drafting/ordering of vehicle/machinery and equipment sticker for painter.
• Provide quotation to customer for vehicle repair.
• Put up vehicle accident investigation reporting & liaising with insurance reporting center.
• Co-ordination between tyre-man, sales, store and customers.
• Create tyre defect report for warranty claims.
• Handle customers complaint.
• Arrange disposable of tyre.
• Arrange delivery/collection of tyre/lubricants.
• Arrange vehicle and technician for breakdown service.
• Arrange 24 hours tyre breakdown service.
• Manage workshop daily operation issue.
• Other adhoc job when required.

We are seeking a marketing professional experienced in the EduTech sector.

Apply: [email protected]

Interested applicants MUST apply by resume and cover letter through emailing [email protected] (do not only apply via this portal)

This person will most likely begin as an Marketing Assistant / Executive and must have a good understanding and/or experience in a good understanding of the EduTech industry

The primary purposes of this role are:

a) a good understanding of the EduTech industry

b) ability to market our existing database and customers in the education and academic industries

c) able to assist the Managing Director to further develop or create business models in the EduTech Field

When you apply, please ensure you talk about how much you have/do not have on each of the skills, apps, programs, software etc mentioned above.

Interested applicants MUST apply by resume and cover letter through emailing [email protected] (do not only apply via this portal).

(please do not call or whatsapp, as our phone lines do not handle employment, only our email application process).

Duties and Responsibilities

• Develop business development strategies, objectives and action plans to achieve distribution, seeding and sales objectives in Ergonomic and Healthcare industry

• Gather customer masterplan and implement strategies for both volume and value growth within specific accounts

• Collaborate with marketing teams to develop and execute trade marketing promotional plans

• Identify new business prospects as well as service existing accounts.

• Ensure healthy account receivable.

• Check opportunities through Gebiz, Ariba, Sesame and others

• Ensure allocation and allotment of products to customers

• Serve and submit customer with detail on Tenders.

• Ability to articulate product datasheet

• Able to prioritize and plan ahead

• Strong team player

• Willing to learn

• Willing to travel occasionally

• Willing to perform duties after office hours/public holiday or weekend

• candidates are welcome to apply

• Provide administrative and clerical support.
• Prepare and ensure the timely submission of reports.
• Manage and process invoice payments.
• Organize and coordinate meetings, including scheduling, sending invitations, reserving conference rooms, and arranging necessary equipment.
• Arrange travel plans and appointments for the management team.
• Plan and organize internal and external events.
• Coordinate with various departments to facilitate effective communication within the organization, ensuring information flow and timely updates.
• Perform other duties as assigned.

Requirements:

• Atleast 2 years experience of relevant experience.
• Familiarity in Excel tools.
• Good in communication.

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Perform account servicing tasks and assist clients with insurance placement and guidance.
• Work with customers to determine their insurance requirements and provide them with appropriate advice.
• Get the customer to provide pertinent underwriting information for submission to underwriters
• Examine the costs, conditions, and terms of the insurance quotes, and provide clients with appropriate advice.
• Keep track of customer accounts, make sure any unpaid bills are collected and when necessary, renew clients' expiring policies and obtain the training and certifications essential to perform your work obligations.

Requirements:

• Preferably Bachelor’s degree and with certifications in BCP, PGI, ComGI or similar insurance certificates.
• Relevant work experience in Financial or Insurance products
• Motivated and a team player
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Salary :

• Budget : Up 2500/month + Comission

• Completion bonus : 1 month

Background of this role: They are supporting healthcare BU, mainly handling outbound calls / existed customer. They will be calling targeted client (not cold calling)

• Conduct outbound sales calls to targeted groups of customers to sell products/services by following prepared scripts
• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Build relationship with customers over the phone on the long-term basis
• Follow-up on sales leads (from tele-marketing or other channels) to generate sales
• Order Processing via Inbound Calls

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

✏️Mon to Fri 9am - 6pm

✏️Location: Central (Will shift to Tai Seng area)

✏️Salary: up to $3,500 (depending on experience)

Job Duties:

• Reports to Assistant Office Manager and is part of the Admin team
• In charge of day-to-day admin duties for office management and ensuring smooth operations of the office.
• Prepare and process the payment of administrative related invoices and property management expense tracking.
• Liaison with tenants/contractors for facility/property management.
• Tracking and updating maintenance contracts
• Involve in organizing company activities, team-building activities and corporate functions.
• Assist with purchasing office-related and pantry supplies.
• Source/review / administer company transportation leasing agreements.
• Review/administer corporate mobile phones and bills.
• Arrange for utilities and cable/internet connection for management.
• Assist in travel arrangements for corporate office staff as required.
• Provide assistance and support when the Receptionist is not on duty.
• Involved in all property related projects.
• Assist in taking minutes for essential meetings.
• Other duties assigned by Office Manager.

JOB REQUIREMENTS

• Diploma in Business Administrative or experience in similar field
• Minimum 2 years of related experience
• Excellent communication and writing skills to communicate with Stakeholders/external parties.
• Good Computer skills MS Office; Word, Excel & PowerPoint

EA License No: 19C9611
EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)

• Reports to Safety Manager
• Implement, monitor & improvise site safety management system
• Support management in safety-related matters
• Ensuring compliance with regulatory and corporate HSE policy and requirements by conducting regular inspection and internal audits
• Proactive to lead incident investigation, address the control measures, and ensure that all incident reports are made in a timely manner.
• Oversee all general activities concerning HSE and Implementation of Health, Safety, and Environment (HSE) rules, regulations, and procedures of the company.
• Ensure that relevant HSE documents, reports, communications, and other requirements of HSE are kept properly in place.
• Ensure HSE complies with ISO
• Compile reports and presentation slides for management reporting

Job requirements:

• Minimum a Diploma in Workplace, Safety & Health or equivalent
• Attained MOM WSHO license
• Proficient in MS office, IT savvy (Google forms etc)
• Minimum 3 years post-registration & relevant practical experience in a similar role with LTA projects
• Candidates with no relevant LTA project experience may be consider for Precast Yard WSH Officer position
• Candidates with experience in Precast yard environment is an advantage
• Experience in Civil road works and heavy lifting matters
• Location: Woodlands
• Project: LTA Viaducts

Highlights

• AWS + Performance bonus
• 5 days work week, Mondays to Fridays (9am-6pm)
• East, Singapore

Responsibilities

• General Ledger Management: Maintain and update the general ledger with accurate and timely entries.
• Accounts Payable and Receivable: Process and manage accounts payable and receivable, ensuring timely payments and collections. Reconcile vendor statements and resolve any discrepancies promptly.
• Financial Reporting: Assist in the preparation of monthly, quarterly, and annual financial statements.
• Fixed Asset Management: Maintain and update the fixed asset register, ensuring accurate recording of acquisitions, disposals, and depreciation. Conduct regular physical audits of fixed assets to ensure accuracy and compliance with company policies.
• Fixed Asset Management: Ensure compliance with relevant accounting standards and company policies for fixed asset management.
• Bank Reconciliations: Perform monthly bank reconciliations and investigate and resolve any discrepancies.
• Tax and Compliance: Support the preparation and submission of tax returns and statutory filings.
• Audit Support: Assist in internal and external audits by providing necessary documentation and explanations.
• Cash Flow Management: Monitor and manage cash flow to ensure the company can meet its financial obligations. Prepare cash flow forecasts to support financial planning.
• Follow-Up and Communication: Liaise with internal departments and external stakeholders to resolve financial discrepancies and follow up on outstanding items.

Requirements

• Minimum Diploma in Accountancy or equivalent.
• Min 2 years of related working experience for junior role and 5 years for the senior position, preferably in the airfreight and logistics industry.
• Well versed in Microsoft Office applications (Word & Excel).

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Responsibilities:

Settlement

• Check report - "Automatic Checklist for Contra/Setoff".
• Perform contra statements printing.
• Set-Off contra gains against contra losses as per Trading Representatives' instruction.
• Reprint Trading Representatives' contra statements and place them in their respective mailboxes.
• Check all CPF revoked trades of contra set off on Sales due date.
• Check Business Done for Purchases and Sales on Foreign Markets against trade confirmations.
• Perform trade settlements for Foreign Markets.
• Monitoring of CFD trades.
• Transfer and deposit for foreign shares.

Reactivation/Reissue of Password

• To reissue Online Internet password (SL System)
• To reissue/reactivate KLSE & other foreign market password (print out pin mailers and mail out)

Requirements:

• Diploma/Bachelor's Degree in Finance.
• Proficient in MS Office Applications
• Good communication and interpersonal skills

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer – Reservations is responsible to assist in the smooth and efficient running of hotel operations and reservation processes

• Possess minimum G.C.E. "O" level
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred
• Minimum 6 months work experience in hotel operations
• Possess good customer relations, communications and interpersonal skills

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Job Description:

• Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
• Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
• Maintaining good customer relationships to enhance customer satisfaction.

Job Requirements:

• Familiarity with CDN technology principles; relevant work experience is preferred.
• Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
• Team player with a spirit of collaboration; able to adapt to shift work schedules.
• Fluency in English and Mandarin required for communication with clients.

Shift Working Hours:

• AM Shift: 7.30am to 3.30pm
• PM Shift: 3.15pm to 11.30pm
• Night Shift: 11.15pm to 7.30am

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.