- Prepare monthly management reports with analysis

- Prepare monthly intercompany reconciliation

- Constant review, monitor and implement improvements to processes

- Manage a team of 4

- Review and ensure timely closing of accounts and accounting records are prepared in accordance to SFRS(I)s

- Ensure compliance to all statutory requirements & filing timelines

- Handle all matters relating to accounting, audit, tax, secretarial and banking related matters

- Any other adhoc duties

As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support.

Job Description(s):

• Answers customer inquiries via phone, WhatsApp, email, and/or in-person
• Performs call and email follow up with customers.
• Generate sales leads with selling products and promoting services
• Identify and assess customers’ needs to achieve satisfaction
• Develops a rapport with customers
• Attends monthly staff meetings
• Makes recommendations to management to improve customer experience
• Assist with placement of orders, renewals, refunds, or claims
• Go the extra mile to engage or service existing customers

Job Requirement(s):

• Min. GCE O level, A level, Diploma holder in any field or other equivalent qualifications
• Entry candidate with the right skillsets and attitude are welcome to apply
• Proficient in speaking both English and Mandarin (for liaison with Mandarin speaking customers)
• Possess relevant experience in call center or customer service environment preferred
• Know how to genuinely have fun in an environment charged with people energy
• 5.5-days work week

Applications will be treated in the strictest confidence. Only shortlisted candidates will be notified.

We are open to hiring both full-time and part-time positions.

1. General office administration and support

• Maintain inventory movement for publications and merchandise materials
• Manage yearly publications consignment sales
• Dissemination of marketing materials as required
• Provide logistical support, for events or activities
• Handle incoming and outgoing mails and courier
• Maintain office stationery and pantry requirement
• Maintain contact database and update library records
• Maintains and update website, manage social media platforms
• Responsible for crafting EDM or marketing materials (content management)
  

1. Finance support

• Verification of procurement and payment requests
• Perform Goods receipt note (GRN)
• Prepare revenue and expenditure statements
• Prepare Manage receivables from funding source
  

Requirements:

• Diploma or Degree in Finance/Mass Comms/Administrative skills
• Proven project coordination and budget management skills.
• Preferred 2+ years of experience in similar role
• Good writing skills and savy in social media platforms
• Ability to work independently with minimal supervision in small team environment
• Proficient in Microsoft applications, such as Word, Advanced Excel and Powerpoint and SAP/ARIBA preferred.