Job Summary

Join our esteemed team as a Senior Consultant / Manager specializing in Financial Markets and Private Banking Transformation, where you'll spearhead strategic initiatives to optimize operations and drive innovation within the sector. This role offers a unique opportunity to leverage your expertise in pricing strategy consulting for private banking clients to deliver impactful solutions.

Key Responsibilities 

• Collaborate with internal and external stakeholders to evaluate the private bank's existing pricing ecosystem, identifying opportunities for enhancement and customization to align with the bank's objectives.

• Conduct comprehensive analysis of the private bank's pricing strategies, processes, and methodologies, identifying inefficiencies and opportunities for improvement to drive revenue growth and profitability.

• Provide strategic guidance and thought leadership to senior management on pricing strategy development, pricing structure design, and optimization initiatives, leveraging industry best practices and innovative approaches to deliver measurable results.

• Lead business development efforts by cultivating relationships with prospective clients in the private banking sector, showcasing expertise in pricing strategy enhancement and optimization.

• Drive the development of intellectual property (IP) by leading cross-functional teams in the creation of innovative pricing models, tools, and frameworks tailored to the unique needs of private banking clients.

· Position: Finance Executive

· Location: Ubi

· Working Hours: Monday to Friday, 9.30am to 6pm

· Salary (commensurate with experience): Up to $4,200 + AWS + Performance Bonus

· Duration: Permanent

· Industry: Transportation (MNC & Listed Company)

Main Responsibilities:

· Handling day to day AP payment, urgent ad-hoc payments and maintain records for monthly routine payment

· Managing GL functions and monthly closing

· Managing accurate register of fixed assets ensuring all acquisition, disposals and transfers are properly recorded

· Managing cash management, treasury functions and bank reconciliation

· Prepare monthly balance sheet schedules

· Prepare monthly budget analysis and other finance-related report

· Any other ad-hoc tasks assigned

Requirements:

· Diploma in Accountancy or other professional certificates

· Proficient in Microsoft Office and Excel

· At least 2 years of relevant working experience

Email to: [email protected]for more information.

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

1. To supervise and advise on the day-to-day book-keeping and accounting procedures.
2. To ensure that the monthly corporate reporting packages are timely, accurate and reliable.
3. To improve and implement effective systems of control.
4. To improve and implement accounting processes.
5. To monitor the cash flow and forecast cash requirements.
6. To monitor the debtors’ position and the necessary administration to ensure effective debt collection and credit controls.
7. To prepare cost analysis and implement cost controls.
8. To analyse internal reporting metrics for provision of business insights for management
9. To give guidance to the activities of your subordinates through personal standards which you create in your everyday work and through effective planning, organizing, and controlling of their activities.
10. To ensure that monthly, quarterly, and annually financial statements are prepared and submitted to the Corporate on time.
11. Ensure adequate training is provided for personnel within the department.
12. Other ad-hoc duties as per assigned.

You can make your mark as Senior Finance Accountant by being the financial representative for Smit Shared services in Singapore and act as liaison to the FSSC in Abu Dhabi.

You will monitor and maintain the Business Units (Shared resources, OE & Dredging) policies, processes and procedures as per the company’s guidelines and applicable standards related to AP, AR and Banking.

Your responsibilities as Senior finance accountant

• Manages, supervises, and coaches the various finance team members assigned to the following functions:
  • AP
  • AR
  • Banking
• Assists the Finance Manager in investigating and resolving system or process issues as they arise, including liaising with Abu Dhabi office and HQ teams.
• Handles the full scope of GST works, including GST Group reporting and ACAP audits.
• Supports the Finance Manager in ad hoc tasks relating to the work scope of the Finance Shared Resources department.

Your qualities
You can make your mark as Senior finance accountant if you have:

• Bachelor’s degree or higher in Accountancy.
• Proficient in Microsoft Excel and Word.
• Able to work independently with strong planning and organizing skill sets.
• Good command of English (written and spoken).
• Ideal candidate should have 2 years of working experience in supervisory role.
• Good knowledge in GST regulation and experience in GST filing is preferred.

You will act in concert with the Management in understanding the strategic business needs and plans, providing valuable Business Office support to the clinical and operational partners in understanding the operating models, identifying how initiatives will impact the Hospital and make recommendations to achieve process efficiency and operational excellence.

Responsibilities:

• Oversee, design and re-engineer critical Business Office/Patient Billing and Collection processes to achieve efficiency in patients’ services, billing, and collection.
• Lead and collaborate with stakeholders to ensure that systems and workflows are streamlined, ensuring automation as much as possible.
• Analyse large datasets to produce actionable insights to improve Patient’s Collection.
• Develop and present Patients’ Receivables dashboards with multiple dimension analysis. This includes assessing data quality and transformations for more advanced analysis.
• Liaise with the multiple stakeholders to identify potential issues and facilitate discussions to achieve optimal work processes and solutioning.
• Manage and implement new IT systems, including the performing of User Acceptance Testing, etc.

Requirements:

• Bachelor’s Degree in Business Administration / Finance or equivalent
• Minimum 8 years of related working experience
• Experience in healthcare will be an advantage
• Knowledge in Data Analytics tools such as Tableau and/or Power BI is preferred
• Possess strong communication and interpersonal skills and a growth mindset
• Proficiency with Microsoft Office applications
• Team player with the ability to build and sustain relationships with diverse set of stakeholders in a fluid environment
• Systematic and meticulous in work
• Adept at handling complex, ambiguous, and challenging situations

Income Insurance was established in 1970 and is Singapore’s leading composite insurer, offering products and services that serve the protection, savings and investment needs of different life stages and for all segments of society. Income’s innovative, data-driven and omni-channel approach puts us at the forefront of customer-centric solutions that meet rapidly evolving needs and empower better financial well-being.

We are committed to create a positive social impact through our products, services and people. Today, we insure close to 1.7 million lives in Singapore across life, health and general insurance. Our financial strength and diversified investment portfolio are reflected by our strong credit ratings which underpin the delivery of our commitment to customers.

At Income, our customers are at the heart of our business. We believe in delivering value and a positive difference to the people we serve. To us, this is what makes us different.

As a General Insurance (GI) Specialist, you will be the subject matter expert to share the importance of protective insurance and sound financial planning to customers through phone; and recommending suitable policies to address the needs of the individuals and their families. Through effective communication skills, persuasive techniques, and a genuine passion for our products, you will identify opportunities to engage clients, and close deals over the phone. Your ability to meet and exceed sales targets will directly impact our company's success, making you an integral part of our thriving team.

You will be required to:
• Call prospects from provided leads, introducing our product offerings.
• Build and maintain a strong pipeline of potential clients by actively following up on leads, engaging in productive conversations, and nurturing relationships.
• Employ consultative selling techniques to understand customer needs, address concerns, and present tailored solutions that align with their objectives.
• Utilize persuasive communication skills to effectively overcome objections and close sales, ensuring a high conversion rate
• Continuously seek personal and professional development opportunities to enhance sales skills and contribute to a positive team environment.

To join us as a GI Specialist, you should have:
• Previous experience in telesales, inside sales, or a similar role, preferably in the banking/financial sector.
• Proven track record of consistently meeting or exceeding sales targets.
• Outstanding communication skills with the ability to build rapport and establish trust with potential customers.
• Strong persuasive selling skills, with the ability to handle objections effectively and close deals.
• Self-motivated and Results-oriented mindset, driven by a desire to succeed and contribute to the growth of the company.

We offer competitive compensation packages, including a base salary and attractive incentives, along with comprehensive training and ongoing support to help you excel in your role. Join our dynamic team and embark on a rewarding career !

If you are looking to make an impact, apply now and take the first step towards an empowering and fulfilling career with Income.

Top 3 Reasons To Join Us

• Competitive Salary
• 100% Remote
• Working on the latest tech for the Insurtech Market Leader

About Us

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

• We are a leading global no-code insurance platform for health, life, and P&C
• We’re the winner of the Insurtech of the Year in all of Asia and other awards globally
• We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
• We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
• We are fully funded and backed by reputable VC funds and strategic institutional investors
• We have a global presence in Asia, EMEA and the Americas
• We’ve grown our annualized revenue by over 30x since January 2021
• We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the worldrkplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world

About the Role

As a Digital Insurance Project Manager, your core responsibility will be to oversee and manage the implementation of new and/or existing projects within CoverGo's operations. This role presents an exciting opportunity for an individual with a strong drive to lead transformative projects in the insurtech industry.

What You Will Do

• Engage and manage relationships with clients and stakeholders
• Lead project planning sessions with the internal team and client's staff
• Support solution proposals for client pursuits, proposals, and PoCs
• Participate in proposal and POC processes (i.e. design, submission, and review)
• Support the creation of contracts and related communication with clients
• Identify and help secure growth opportunities for existing clients
• Manage project progress and adapt work as required
• Ensure projects meet deadlines
• Manage relationships with clients and stakeholders
• Host regular/weekly project review and create reports with key metrics about team and project status using company standard metrics
• Oversee all incoming and outgoing project documentation
• Identify and manage issues, risks, assumptions, and dependencies
• Continuously optimize and improve processes and the overall approach where necessary

What We Need

• Bachelor's degree in computer science or a related technical field is a plus
• 5+ years experience as a Project Manager
• Insurance domain knowledge is a must
• Strong client facing experience is a must
• Technical skills are a plus
• Has experience seeing projects through the full life cycle
• Excellent analytical skills and problem-solving skills
• Strong interpersonal skills and extremely resourceful
• Proven ability to complete projects according to outlined scope, budget, and timeline
• Self-motivated and able to work independently
• Able, willing, and excited to work in a fast-paced collaborative startup environment

Why You'll Love Working Here

• Fully Remote
• Flexible Leave
• International Environment
• Competitive renumeration package
• Performance Bonus
• Stock Options after 6 months
• Company activities and events
• Learning and development plan

CoverGo Company Video

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Job Brief:

We are looking for HR & Finance Administrator to support our company’s day-to-day accounting & HR admin related procedures.

Job Description:

- Support daily activities of HR & Finance departments.

- Update internal databases.

- Handle HR administrative duties, such staff claim, casual labour salary tabulation, employee enquiry for staff benefit & etc.

- Issue invoices and receipts, process payments and purchase orders in system.

- Process supplier payments.

- Assist in month end closing.

- Ensure all financial records are kept neat and in order.

- Any ad-hoc duties assigned by HR and Finance department.

Requirements:

- Minimum “O” Levels/Diploma in Business or Finance or equivalent

- Preferably with at least 1 year of related experience

- Must be keen in learning, diligent and have a strong sense of responsibility.

- Proficient in MS Office, especially MS Excel

Business analysis

• Assist controlling team for month-end closing tasks = review of accruals, monthly reporting for the HQ, Region, or for local management
• Analyze the main variances vs. last year and budget
• Evaluate the profitability of the Brands by analyzing monthly P&L
• Prepare monthly meetings for Brands Management

Budget Preparation

• Support with preparation of budget template and consolidation for SEA-OC
• Assist with budget submission to HQ

Internal Control

• Review the Internal Control Cockpit and highlight potential control issues
• Support with follow-up action on retail audit, working closely with Retail teams

Other

• Support with the development of Power BI for Net Sales and P&L monitoring
• Review of controlling procedures and update if needed
• Streamline reporting processes and help organize access to data
• Ad hoc analysis and project follow-up

As a Customer Service Officer, you will be responsible for ensuring that 1st level customer queries are managed within stipulated resolution times. Being the first point of contact at times, your role is pivotal in upholding our values for customer centricity. You will provide our customers with ideal outcomes, patiently attending to them, resolving queries and exceeding their expectations where possible.

Key responsibilities include

Manage customer query and feedback through the following channels;

1. Motor Customer Inbox – Respond to queries on Motor policy servicing, claim matters and administration
2. Incident Case Management – Attend to and resolve escalated cases from various business units or sections and manage problem escalations to the appropriate support groups
3. Document administration and follow-up with customers on feedback
4. Provide best advice to manage customer transactions in a timely manner
5. Any other ad-hoc tasks as required by Management

Qualifications & Aptitude

• Degree or Diploma holder in any discipline with at least 2 years of Customer Service experience in a similar setting (Candidates with previous work experience in Motor Insurance are preferred)
• Be able to work from home (WFH) or be cross-deployed when necessary
• Customer service oriented and problem-solving skills
• Positive attitude, detail-minded and self-motivated
• Good working knowledge of Microsoft Office (MS Excel, Word & PowerPoint)
• Successful applicants will be required to obtain relevant insurance qualifications (BCP, PGI and ComGI

Executive, Finance Operation, NTU Shared Service – Finance

This position is responsible for providing transactional and administrative support to ensure accurate, effective and efficient operations of Non-Supplier Invoice/Payment Processing. The Executive will carry out accounting tasks that are related to the actual efficient maintenance and processing of the university’s accounts payable and reimbursement transactions. Providing all these services effectively will ensure that municipal finances are accurate and up to date and that vendors and service providers are paid within established time limits.

Service Delivery:

• Verify invoices and payment requests are duly approved and comply with NTU financial policies and procedures.

• Data entry of invoice documents into accounting system.

• Resolve invoice/payment discrepancies and non-compliance cases related to Accounts Payable processing and escalate to NSS Accounts Payable Lead, if necessary.

• Assist with month-end close processes, including accruals and reconciliations.

• Ensure compliance with local tax regulations e.g., withholding tax and accounting standards.

• Monthly WHT filing and submission to IRAS.

Operational Governance and Excellence:

• Follow up balance sheet accounts e.g., WHT Clearing, Advance Payment, AP Aging and etc to ensure aged items are cleared timely and expenditure are accounted correctly.

• Work with Schools, Department and Centre users to ensure suppliers are created with bank details are maintained for facilitating electronic payment.

• Clearing of monthly bank reconciliation on direct debit transaction to ensure all invoices/payment are accounted on timely manner.

• Assist in providing documents and attending queries raised by internal and external auditors on the grant, internal statutory accounts.

• Subject Matter Expert for matters related to Contract for Service (CFS) and Non-Residents Professional Payment.

• Assist in updating SOP documentation on periodically basis to equip new members with requisite knowledge in carrying out AP duties.

• Involve and perform UAT for payment related change request or improvements.

• Conduct regular quality checks and analytics on processed transactions to ensure accuracy and compliance with university standards.

Requirement:

• Diploma/ Degree in Accountancy or equivalent  

• With 1 – 2 years of relevant working experience

• Knowledge of SAP financial system

• Good knowledge of Microsoft office applications

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The Assistant Manager, Finance is responsible for :

Operational & Service Delivery

• Manage and oversee the day-to-day operations of the University's Shared Services Finance-Fixed Assets team, ensuring adherence to the University's accounting policies and internal controls.
• Ensure the accuracy and timeliness of all asset activities, including capitalization of assets under construction (work-in-progress), asset acquisition, disposals, transfers, and depreciation postings.
• Review asset-related journal postings, Asset Under Construction costing for settlement to final assets, schedules, reconciliations and reports prepared by the team.
• Review and approve asset disposals via the Asset Management System (AMS).
• Review Monthly/Quarterly/Year-end Financial closing reports, ensuring all reporting/schedules and adjustment entries are accurately and promptly prepared/posted.
• Liaise with Internal/external Auditors regarding audit queries.
• Supervise and coach team members, to ensure all deliverables of the team are completed accurately and on time.
• Develop team members to groom them for more complex/senior roles in the team.
• Ensure Standard Operating Procedures and Knowledge Articles are up-to-date and properly documented.
• Monitor and manage KPIs and SLAs to ensure they are achieved with the highest level of customer service.
• Identify automation and process streamlining opportunities and collaborate with relevant teams on system implementation, enhancement, and user acceptance testing.
• Participate in ad hoc projects based on business requirements.

Relationship Management/Customer Relations

• Cooperate and build positive relationships with peers and supervisors to ensure process efficiency and consistency.
• Communicates with customers and other employees to resolve queries/address requests and concerns.

Requirements

• Degree with at least 6-8 years of related working experience, preferably in an educational institute.
• Experience in ERP financial system (e.g., SAP Hana is preferred).
• Good knowledge of Microsoft Office applications (e.g., MS Excel, Word, PowerPoint).
• Good communication skills, both written and oral.  
• Detailed oriented, meticulous with positive attitude.
• Resourceful, self-driven, proactive, problem solver, ability to work independently.
• Good organisational and planning skills.
• A team player who works well with various stakeholders.
• Ability to work well under pressure.

Responsible for ensuring timely & accurate financial reporting according to accounting standards and in line with the Hotel’s policy & procedures.

Client Acquisition

• Organize, execute and participate in sales activities and programs
• Solicit new customers or increasing product penetration in existing base to achieve and exceed Bank’s defined goals and revenue
• Participate and support consumer sales marketing activities for customers’ acquisition and retention

Client Servicing

• Strategize and manage client relationships by providing advisory services for wealth and asset management offering.
• Perform ongoing servicing of HNW client accounts and identify any potential opportunities for extending basic and priority banking services.
• Promote the Bank’s products and services       
• Cross-sell to existing bank customers to expand customers’ share of wallet
• Adhering to high service level    
• Promptly attend to customer’s enquiries and other servicing matters

Compliance and Regulations    

• Adhere to banks and regulatory requirements and uphold strong customer service experience
• Ensure sales are conducted in accordance with the internal and external regulatory requirements 
• Ensure all process fully complied with internal /regulatory/client requirement

Expectations of an Assistant Finance Manager

• Perform monthly, quarterly, annual financial close with high accuracy and timeliness
• Ensure that all management reports submitted within deadline. Monthly, quarterly and yearly reporting to be carried out with insightful analysis and developing process to ensure quality reporting variances to be fully explained
• Assist in forecasting and budgeting cycles, ensuring that the numbers are reliable, stable and accurate.
• Strong partnership with the commercial finance team on the full spectrum of financial planning and analysis.
• Working with internal and external auditors, ensuring policies compliance in place.
• Manage internal reporting requirements on various basis.
• Involved in developing process improvements and system implementation/migration

· Position: Broking Executive (100% ACCOUNT SERVICING/NO SALES INVOLVED)

· Location: Raffles Quay (Walking Distance from MRT)

· Working hours: Monday to Friday (8.45am - 6pm)

· Salary (commensurate with experience): Up to $4,500 + AWS + Performance Bonus + 16 Days AL + Flexi Benefits

· Duration: Permanent

· Industry: Insurance Broking

Main Responsibilities:

· Provide insurance broking advice and insurance placement for clients

· Liaise with clients to understand their insurance needs and advise them on the available insurances coverage available

· Obtain relevant underwriting information from client for submission to underwriters for quotation and terms

· Reviewing rates, terms and conditions of quoted insurances and advising clients accordingly

· Monitoring respective clients' statement of accounts regularly and ensuring that any outstanding payments are collected from client

· Reviewing the list of renewal business on a daily basis and ensuring that necessary action is taken to renew clients' expiring policies where applicable and necessary

· Any other ad-hoc duties assigned

Requirements:

· Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

· Possess a Diploma in any Discipline

· At least 1 year of working experience in insurance/bank etc

· Proficient in Microsoft Excel and Word

· Required to take the Commercial General Insurance (CGI) certificate (fully funded by company), if candidate does not possess the certificate

· Training is provided

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Life at HOYA Electronics

HOYA strives to create innovations for a better future for people.

At HOYA Electronics, we are dedicated to innovation in the information technology segment, envisioning a world where all can thrive in harmony with nature. Our people are guided by our mission along with principles of commitment and innovation, influence every decision and action we take. We prioritize environmental protection, safety, and human rights, fostering diversity, inclusion, and employee well-being.

Responsibilities

• Monthly Actual Results Reporting and Analysis
• Mid-Month Forecast and Quarterly Reporting
• Variance Analysis and Financial Insight
• Timely Submission of Reporting Package to HQ
• Coordinate Annual Plan and quarterly Budget
• Assist in Standard Costing Implementation
• Assist in ERP System Implementation
• Any other adhoc duties as per assigned by supervisor

Requirements

• Degree in Accountancy/ACCA is required.
• Minimum of 5-8 years of experience in FP&A and group accounting roles, with a proven track record of success.
• Strong problem-solving skills with the ability to think critically and make data-driven decisions.
• Excellent communication skills, both written and verbal, for effective interaction with teams and stakeholders.
• High proficiency in Microsoft Excel, including advanced functions and data modelling.
• Experience in ERP systems and their implementation is highly desirable.
• Energetic and detail-oriented, with a strong work ethic and a focus on delivering high-quality results.
• Highly meticulous and accurate
• Have a curious mindset to explore

· Position: Senior Finance Manager

· Location: Gul Road (company transport provided)

· Working Hours: Monday to Friday (8am - 5.30pm)

· Salary (commensurate with experience): Up to $9,000 + GOOD Performance Bonus (3-6 Months)

· Duration: Permanent

· Industry: Oil & Marine Offshore

Main Responsibilities:

· Manages accounting functions, reviewing of reports, statistics detailing financial results

· Establishes and maintains accounting practices to ensure accurate and reliable data necessary for business operations

· Maintains a documented system of accounting policies and procedures

· Review month end closing of accounts

· Manages the preparation of the company's budget

· Review monthly financial statements consolidation for the group

· Project accounting focuses on the financial transactions related to managing a project including costs, billing and revenue

· Forecasts cash flow positions, related borrowing needs, and available funds for investment.

· Review monthly consolidated accounts, quarterly and year end results announcement to SGX-ST and ensures compliance with Singapore FRS and other statutory requirements

· Review the Annual Report

· Oversee both local and overseas subsidiaries and joint venture companies

· Supervises professional and clerical accounting employees in daily operation

· Any other ad-hoc duties assigned

Requirements:

· Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

· Degree in Accounting and/or professional accounting qualification

· At least of 5 years of relevant working experience in an MNC/Listed company

· Experience in shipyard/construction/marine industry

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

· Position: Sales Executive (Investment)

· Location: Bukit Timah

· Working Hours: Monday to Friday (9am - 6pm)

· Salary (commensurate with experience): Up to $6,000 basic salary + ATTRACTIVE COMMISSION - GROSS Up to $30K/Month

· Duration: Permanent

· Industry: Real Estate Owner & Investment

Main Responsibilities:

· Focus on raising capital

· Building and cultivating existing investor relationships across a variety of investor types – family offices, high-net-worth investors, private banks, fund of funds, etc

· Identify potential investors and develop proper points of contact

· Initiate calls to investors and meet face-to-face to explain investment opportunities

· Initiate and support investor events (in-person and webinars) as required in close cooperation with the marketing and operations teams

· Control the prospect tracking and prioritization

· Record all interactions with investors in a customer relationship management platform

· Support the marketing team in the development of marketing materials (sales brochures, website, presentations, and letters) used in the capital-raising process

· Participate in strategic planning with senior management to set sales and financial goals

· Assist senior executives of the firm with strategic decisions and business initiatives associated with fundraising, marketing, and investor relations

Requirements:

· Bilingual in English and Mandarin to converse with Mandarin speaking associates

· Previous track record with proven success in achieving aggressive growth and revenue targets in a fast-paced, results-oriented environment

· At least 5 years of sales experience with excellent verbal and written communication skills

· Service-oriented and pro-active, with good interpersonal skills and a passion for developing strong relationships with existing clients and prospects

· Good Microsoft Office Skills (including Excel, Outlook, PowerPoint, and Word)

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

The AI/Chatbot Executive will be responsible for leading the development, implementation, and optimization of artificial intelligence (AI) technologies and chatbot solutions within Contact Centre.

The incumbent will be required to collaborate with stakeholders and cross-functions to leverage AI/Chatbot capabilities to enhance customer experiences, streamline operations and uplift productivity.

The role requires understanding of AI/Chatbot technologies and development, to exercise initiative and be able to handle projects and challenging situations.

Job Responsibilities

• AI/Chatbot Development / TrainingIdentify opportunities to leverage AI and chatbot to improve customer engagement and operational efficiency
  Work on functional design, process design (including scenario design, flow mapping),
  Train the bot by reviewing responses and feedback provided by customers to improve its understanding and responses
  Review the workflows and responses in the Bot to enhance user experience and meet evolving business needs
  
• AI/Chatbot ImplementationLead the selection, implementation, and integration of AI technologies and chatbot platforms
  Oversee the development and deployment of AI-powered solutions, ensuring scalability, reliability, and performance
  
• CollaborationCollaborate with cross-functional teams (Vendor, IT, Stakeholders) to identify optimal solutions, including strategy and planning of Bot development
  
• User Experience Enhancement and TestingReview customer interaction experience/feedback with Bot to understand Bot’s behavior and performance
  Recommend and make changes to responses and train the Bot for optimal response based on customers’ feedback
  Responsible for preparing UX mock-up and conversation flow, UAT test plan and documentation of the flow.
  
• DocumentationEnsure data is properly documented and verify data to create a baseline performance for the bot workflow.
  Execute on the communication of new features by documenting bot capabilities, including best practices and recommendations for optimal performance
  
• Analytics and ReportingReview customer feedback on bot behavior, understand how to accurately translate customer queries and requests into actionable outcomes.
  Perform data analytics to review and/or initiate new features implementations to improve operational efficiency
  Provide report and dashboard updates on bot & live chat performance
  
• Apply Income Competencies to all tasks undertakenChallenge status quo and take risk
  Commit to maximize the result by taking ownership and hold one another accountable
  Communicate by speaking up and be open to honest feedback
  Collaborate and support each other to win
  Create action plan with clear targets/outcomes and execute with discipline
  Cultivate positive customer relationships through quality service
  

Qualifications:

• Polytechnic / Higher NITEC / Degree
• Min. 1 year working experience in AI/Chatbot development
• Knowledge in Python language and Machine Learning & Data Analytics tools such as Pandas or PowerBI will be advantageous.
• Strong in Microsoft Office (Advanced Excel, Powerpoint, Word, Outlook)
• Experience managing multiple projects to a deadline
• Excellent time management and organization skills
• Strong attention to detail and customer service fundamentals
• A proactive attitude to problem solving and delivering of end results
• Passion for technology and creating a great customer experience
• Ability to work efficiently in high demand, team oriented and fast-paced environment with excellent mulit-tasking skills.
• Good analytical, critical thinking and problem solving skill.
• Strong inter-personal and written communication.
• Interest in building processes, structure, and documentation.

• Bachelor's degree or above majored in Business Admi./Finance/ etc. related
• 3+Years of working experience in Finance & Office Management
• Fluent in Mandarin and English
• Familiar with Accounting/Tax/Audit/Banking etc. rules
• Skillful with Word/Excel/PPT and related Office software
• Strong responsible/careful/creative/innovative/cooperative working style

1. The efficient and skilled handling of all daily financial and administrative matters of the company.
2. Tasks are processing Group suppliers' invoices, staff reimbursement claims, payments to vendors, data recording and reporting, handling petty cash, etc.
3. Reliable closing of the monthly/quarterly accounts promptly to meet the reporting timeline as defined by the Head Office.
4. Responsible for all payroll matters including the processing of monthly payroll and submitting the CPF to the CPF Board.
5. Dealing with government agencies on tax and other regulations/legal matters.
6. Responsible for the quarterly submission of GST and Withholding tax to IRAS.
7. Handling intercompany confirmations every month.
8. Responsible for input in our system for reporting sales orders and revenue to HQ every month.
9. Planning and coordinating the year-end financial audit with external auditors and providing them with all the data and assistance necessary to meet the Group reporting timeline of the second/third week of January.
10. Coordinating annual stock-take with the Head of Service and external auditors.
11. Preparation of the annual budget by collecting input from the Sales Manager, Service Manager, and Managing Director in Q3.
12. Ad hoc reporting per the requirements of the Head Office.
13. Other matters assigned by Management.

The job description is only a general outline and detailed procedures may vary according to the actual situation. The job description may be adjusted to the demand and change in the future upon both understanding and acknowledgment.

• Support on financing transactions, including general corporate banking finance work, syndicated and bilateral credit facilities, global financing, corporate lending (secured or unsecured), sustainability linked and green financing, syndicated financing and structured financing.
• Support (inception/negotiation/litigation) on trade finance transactions, documents and instruments, including bank guarantees, opening, discounting and negotiation of LCs, SBLC’s, BoE and other trade finance instruments, master discounting agreements, silent confirmation agreements, repo-financing agreements, factoring programs, securitization program and supply chain financing.
• Pre-export financings, prepayments, advanced payment facilities, documentary credits, limited recourse discounting agreements, CMAs, SMAs, credit insurance.
• Knowledge of UCP600, ISP98 and URDG758.
• Knowledge of financial securities regulation including trading in FX and fixed income (cash and/or derivatives, i.e., forwards, NDFs, bonds, repo’s, options).
• Knowledge of EMIR regulation and related documents.
• ISDAs and related documentation.
• Experience/ knowledge of derivatives and/or carbon trading and financing would be a plus.
• Sustainability/carbon solutions: Availability to be involved in sustainability-related matters and projects, including transactions negotiated by carbon solutions platform.
• Ad hoc project or other regional work based on work capacity to assist Global Financing, Sustainability and Carbon Team.

• Manage the use of external law firms and related costs.

Responsible for all finance and accounting activities in the company, you will lead the team in the Finance & Accounting Department. You will also oversee investor relations functions of the company.

The key element of this role is to develop the team, processes, methods, and systems to improve the efficiency of the company, as well as expand both locally and regionally significantly.

You will work closely with the founder in analyzing financial performance, provide insights and implement programs to drive profitability. This role entails managing the monthly closing process budgeting and forecasting, as well as engaging investors and shareholders.

Job Responsibilities:

• Monitoring and reporting on the financial performance of projects and company by producing and presenting accurate financial reports to specific deadlines. Oversee the finance team and ensure timely closure of the monthly accounts. 
• Responsible for statutory reporting and financial closing/reporting.
• Managing and developing the company's financial accounting, monitoring and reporting systems.
• Drive fundraising efforts and investor relations.
• Developing and implementing financial management mechanisms that minimize financial risk.
• Monitoring, interpreting, and managing budgets and cash flows and predicting future trends.
• Conducting reviews and evaluations for cost-reduction opportunities.
• Developing external relationships with appropriate contacts, e.g. auditors, solicitors, bankers and statutory organizations such as IRAS.
• Providing and interpreting financial information as and when required.
• Oversee tax, internal controls, and audit-related matters.
• Responsible for financial reporting and consolidation for the Group of companies, local and overseas.
• Supporting the formulation of strategic and long-term business plans.
• Researching, analyzing, and reporting on factors influencing business performance. Run simulations and scenario analysis.
• Advising on and managing the set-up of Finance and accounting functions of affiliates (local and overseas).

[What you will be working on]

[What you will be working on]

Responsibilities:-

• Review of documents prior to publication of quotation/tender (ITQ/ITT)

• Review and provide feedback on Quotation & Tender Evaluation Reports  

• Review and approval of awards

• Assist with stakeholders’ queries

• Review of procurement work processes for compliance and improving efficacy

• Supervise and guide colleagues in the procurement team

• Conduct training sessions for Schools and Departments

• Involvement in procurement development projects to enhance procurement process efficacy Identify opportunities for process improvements

• Any other procurement related functions and initiatives

[What we are looking for]

Requirements:-

• Minimum 3-4 years of experience in public procurement

• Possess good analytical and problem solving skills to address cross functional work issues

• Good verbal and written communication

• Proficiency in Microsoft Word, Excel and Powerpoint

• Hands on experience with procurement platform, GeBIZ, and Cumulus (Workday) system will be added advantage

Successful candidate will be offered a 2-year contract in the first instance.

Closing date: 25 March 2024

If you are shortlisted for the position(s), you should hear from us within 30 days of the closing date of the advertisement.