The Role

My Client is a leading Insurance Firm and we are looking for a Head of Investment Risk to join the team in Singapore. You will be leading a lean team in Singapore with oversight across the wider Risk function in the Singapore office.

Responsibilities

• Develop and implement risk management strategies and frameworks to identify, measure, and monitor investment risks.
• Conduct in-depth analysis of investment portfolios, performance attribution, and risk exposures.
• Collaborate with portfolio managers, analysts, and other stakeholders to ensure risk management practices align with investment objectives.
• Evaluate and enhance investment performance measurement methodologies, including benchmark selection, calculation, and reporting.
• Prepare comprehensive risk and performance reports for internal and external stakeholders.
• Provide recommendations to senior management regarding risk mitigation strategies and performance improvement opportunities

You must:

• A bachelors degree in a reputable university
• 10 years of experience in an Investment Risk role – ideally from the Life Insurance space
• Wider Risk experience across market / credit / enterprise risk would be appreciated
• Able to influence stakeholders and lead a team in Singapore

Take charge of this opportunity to welcome a new career challenge in 2024

EA Personnel No R1985201

BeathChapman Pte Ltd

Licence No 16S8112

The Role

My Client is a leading Oil and Energy firm and they are looking for a Compliance Surveillance Manager to join the team in Singapore. They are a global name in the Oil Trading space and we are looking for candidates who are keen to scale their career in the leading brand within the Commodities space.

Responsibilities

• Oversee all Compliance surveillance framework and policies
• Work with the Front Office / Traders to identify potential non-compliance with laws and regulations
• Oversight of all trading platforms to detect any market abuse and misconduct
• Identify and recommend opportunities for process improvement and risk control development
• Monitor any changes in regulatory developments and ensure the policies are in line with laws and regulations
• Carry out investigation work should there be any alerts, red flags etc

Requirements

• 3 to 7 years of Monitoring and Surveillance experience –
• Candidates with trading / commodities experience preferred
• Strong Financial Crime experience with good grasp of Transaction Monitoring software
• Understanding of wider Compliance topics such as AML, Sanctions etc
• Strong interpersonal skills with the ability to influence senior leaders

Take charge of this opportunity to welcome a new career challenge in 2023.

EA Personnel No R1985201

BeathChapman Pte Ltd

Licence No 16S8112

We are looking for Vessel Manager/ Senior Vessel Manager experienced with handling Bulk Carriers (Supramax & Handy size).

Job Responsibilities:

• As a Vessel Manager, you will assume full responsibility for the safe operation of a fleet of bulk carrier vessels assigned to you.
• Besides day-to-day close monitoring of vessels, you will be required to supervise drydockings and repairs, carry out vessel inspections, conduct technical investigations, ensure certification and documentation of vessels under your charge are up to date and meet international safety standards.
• To monitor and control spare parts supply to the vessels. You will judiciously manage budgets allocated to vessels and produce regular reports.
• You will attend vessels at port and/or short sailing on scheduled visits and prepare vessel inspection reports. You need to drive safe work culture and inspire the shipboard team.
• To objectively analyze and report on performance of shipboard personnel.
• Coordinate with Operations, QHSE and Fleet Personnel department in smooth & efficient operation of assigned vessels.
• Any other assignments as needed.

Requirements:

• Chief Engineer's Certificate of Competency and more than 3 years of shore experience in Technical management. Candidates with higher experience will be considered for a more senior role as Sr. Vessel Manager.
• Experience on Bulk Carriers (Supramax & Handy size) is a must.
• You should have a strong focus on cargo handling equipment & knowledge of cargo gear maintenance requirement.
• Good leadership qualities & strong commitment to safety/compliance procedures are essentially needed in our organization.
• You should be professionally sound, highly motivated and a good team player.
• Good proficiency in English communication required.
• You will be stationed in Singapore and travelling to attend ships.

Position Summary

A Global 3PL Logistics entity, seeking for a Logistics Operations Manager to lead a team in the management of logistics and warehouse operations to achieve targeted performance and required service standards.

Responsibilities

• Lead and manage the logistics operations

• Responsible for P&L of the operations

• Supervises and develops staff

• Provide inputs for department’s future needs and operations by defining roles and responsibilities for the team

• Drive Lean Warehousing System

• Constantly look for improvement opportunities along the value chain, to streamline and re-engine the processes to achieve and exceed the service standard or target.

• Enforce security and work safety measures and controls in the warehouse.

• Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance)

• Train and manage the team to solve day-to-day operational issues and reach short- and long-term performance goals

Requirements

• Minimum 5 years of experience in shipper (managing 3PL) / 3PL environment

• Bachelor's Degree in Logistics/ Supply Chain Management/ Engineering or equivalent work experience in the logistics field

• Prior experience in managing an operations size of 40-60 personnels will be an added advantage

• Good working knowledge on warehouse management, inventory planning, local distribution and transport management.

• Possess strong leadership skills

• Good communications and interpersonal skills

• Good understanding of customs and regulatory issues related to Logistics

• Experience in WMS systems and possess good computer skills

Our client a European MNC seeking for Accounting and Tax Manager.

Requirements:

• Degree in Accounting / ACCA
• At least 5 years of relevant experience.
• Experience handling monthly & quarterly accounts closing, with the ability to prepare monthly consolidation management reports.
• At least 2 years of supervisory skills with the ability to lead a team.Statutory reporting which includes GST, Group IFRA and GAAP reporting.
• Good exposure handling treasury functions which includes banking related matters, perform actual liquidity report for the group, in-charge of placing fixed deposit etcs.
• Taking charge of implementation and review of tax compliance management system, taxation policy and working with tax consultants etcs.
• Good communication and interpersonal skills.
• Meticulous, detailed oriented, hands-on, independent and demonstrate good level of initiatives.

Others:

• 5 day work week
• Located in Town
• Salary upto $7,000 + AWS + Bonuses

Interested applicants are to email updated resume to [email protected]

MAIN TASK

As Store Manager the person will manage day by day operations in the Singapore Store.

According to the Marketing and Sales Strategy the daily tasks will include sales responsibilities, showroom management as well as events management.

MAIN ACTIVITIES

Customer management

• Welcome and engage every guest providing the best customer experience.

• Manage or assist the showroom walk-ins, supporting the team with showroom visits previously booked.

• Work with Business developers to constantly increase the traffic within the Store.

• Report precisely daily activities, register visitors and leads through CRM system (Sales Force).

Showroom Management

• Maintain the showroom and the services offered with the high company standards and values.

• Ensure the Showroom is always in perfect condition (clean and tidy)

• Organize, manage, and supervise the showroom’s maintenance together with the local suppliers.

• Manage the Marketing tools and ensure their constant availability through a dedicated inventory to be kept always updated (catalogues, samples, folders, branded gadgets).

• keep he space always updated and upgraded with the last merchandising & marketing set-up.

• Assisting in the development of the presentation for the renovation, based on the Company indication.

• Support the management of the main social media channels and local adv campaigns.

• Report daily activities through the CRM system (Sales Force).

Event Management

• Plan and organize event in advance respecting theme and budget assigned.

• Be responsible for the execution of the event according to company standards and Values (invitations, catering, logistics, adv, mailing.)

Admin/Desk Office activities

• Manage the general email account and phone and Whatsapp contact.

• Support the sales team by preparing samples and the relative shipments (either locally or oversea) for Customer , Architect Studios, Design Studios, Contractors, Developers.

MUST HAVE

• Degree in Architecture/Interior Design/Economics

• Experience in retail/product promotion and showroom management

• Fluent English for handling English speaking people ; other language will be at advantage as need to interact with counter part in Italy

• Passion for architecture and design

• Good communication skills

• Organization and problem solving skill

• Proficient in Microsoft office software (Word, Excel, Power Point

• Established Information Technology MNC
• Excellent Exposure
• Exciting growth

A market leader in the Information Technology industry is seeking a APAC Finance Director to join their fast-growing organisation.

This is an exciting opportunity in building up a fast-growing finance team from scratch, whereby you will oversee finance across the APAC region, encompassing accounting, US GAAP reporting, and analysis. Collaboration with both management and finance teams is essential for tasks like budgeting and working capital management. This also involves business partnering with commercial leaders as well for organisational strategic growth. Your responsibilities extend to leading the development of internal controls, constructing financial models, and ensuring the integrity of financial transactions. You will also provide support to various business units, implement process enhancements for financial accuracy, and stay updated with evolving financial regulations while partaking in process improvement and system implementation activities.

The ideal candidate should have a degree in Accountancy and Finance or be CA or CPA certified. A minimum of 10 years of relevant regional controllership experience in a US MNC is ideal. You should be comfortable being hands-on, yet have strong business partnering skills for financial strategy with the potential to manage large teams down the road.

Alternatively, if you are looking out within the finance space, feel free to send across your resume.

Reg No. R1986137
BeathChapman Pte Ltd
Licence no. 16S8112

WHO WE ARE:

CloserStill Media run over 80 market leading business exhibitions in the learning, healthcare, technology, and veterinary sectors, with events in Asia, UK, Europe and USA.

Our portfolio includes some of the fastest growing, and often award-winning events including the Singapore Vet Show, Cloud Expo Asia, Data Centre World, eCommerce Expo, Learning Technologies and DevLearn.

We are the envy of the events sector with over 60 major industry awards including The Sunday Times Top 100 Best Companies to work for three years in a row in 2018, 2019 and 2020!

We have exciting growth plans over the next two to three years and are looking for ambitious and motivated people to join our award-winning teams.

WHO WE ARE LOOKING FOR:

CloserStill Media (CSM) is looking for a Sales Manager to join our award-winning technology portfolio at its Singapore operations. Our ideal candidate is a motivated, well-organized individual who has a good understanding of prospecting and developing relationships and has experience selling exhibition solutions to businesses of all sizes.

THE ROLE:

• Responsible for managing the shows daily sales performance and sales team.

• Assist the Event Director and Show Manager to ensure sales strategies are created and followed.

• Work with the Event Director and Show Manager to ensure the financial success of the event by introducing sales activities as and when the need arises to hit and exceed show target.

• Manage and motivate junior staff ensuring the companies standards or performance are met. Train and support junior staff where necessary.

• Ensure personal and junior sales team member’s targets are exceeded.

• With the Event Director and Show Manager, liaise with other departments such as operations, marketing and the show team to ensure the smooth running of the event as well as planning and post event responsibilities.

• Support company senior management team with the smooth running of the company as and when required.

Sales

• Manage day-to-day sales on the show and where appropriate junior sales staff.

• Deliver personal sales targets across the event as well as responsible for junior sales staff hitting their personal target.

• Proactively deliver the show strategy across new and existing business.

• Deliver the campaign strategy as set out by the Event Director and Show Manager delivering the show over target including overall numbers of exhibitors, exhibitor mix, stand sales, sponsorship inventory, yield and sponsorship revenues.

• Ensure the sales plan is delivered on target and budget and activity targets (outbound call volumes and face-to-face meetings) are met.

• Support junior sales staff in developing new revenue streams and creative and complex sales such as sponsorships.

• Visit and canvas at competitor and industry events and develop a systematic understanding of and monitoring of competitors.

• With the Event Director and Show Manager run and manage the rebook process and rebook team.

• Role play the junior sales team regularly and share areas for enhanced sales performance and best practice.

• Manage the prospect database to ensure it is constantly updated and is fit for purpose falling in line with the companies CRM policy.

• Ensure a constant high quality of delivery in all prospect, exhibitor and partner communication ensuring the message is on point.

• To undertake any other duties as reasonably requested.

Brands

• Execute the Event Director and teams' strategy and objectives outlined in the event’s business plan.

• Execute the event’s brand strategy, ensuring the event maintains and increases its relevance to its market/s, and it meets visitor and exhibitor expectations.

• Ensure regular meetings with customers, prospects and event partners.

• Ensure that the exhibitor marketing strategy is delivered, monitored and analysed.

• Manage the event floor plan.

• Identify, implement and manage profitable show features.

• Monitor and report competitor activity, taking actions where necessary.

• Understand the market trends and develop your event around it.

Financial

• Maintain an accurate stand and sponsorship ledger.

• Regularly reconcile sales ledger, accounting ledgers and CRM sales logs.

• Provide a monthly report and forecast on show revenues, contribution, manpower and actions that are being taken for the shows to achieve budget.

General Management

• Manage the sales team i.e. ensuring the team is fully briefed and equipped at the start of each power hour.

• Set clear goals and objectives for all reporting staff.

• Set, monitor and evaluate performance targets (with the aid of CRM applications).

• Complete (alongside Event Director and Show Manager) annual and mid-term staff appraisals as necessary.

• Assess, develop and coach all reporting staff (including identifying bespoke training needs of individuals where necessary).

• Motivate the team.

• Coach and develop the team in all aspects of their roles, creating transition map to expanded roles and promotion where appropriate.

Operations

• Work with the operations team to execute the operations strategy that meets/comes in under budget while ensuring high levels of exhibitor and delegate experiences and production values are maintained.

Marketing

• Work with the marketing team to help deliver the event marketing strategy which meets overall visitor numbers (with the right demographics), feature content, visitor and acquisition costs.

• Personally manage selected key industry partnerships in conjunction with the Event Director and Show Manager.

• With the Event Director and Show Manager develop an exhibitor campaign strategy including vertical and horizontal activity.

Relationships

• Foster positive and professional relationships with key suppliers, associations, media and commercial partners.

ABOUT YOU:

• Great sales and communication skills.
• Love the dynamic of a passionate team but are equally confident working independently and using your own initiative.
• Like working in a fast-paced environment where there is opportunity to grow.
• Strong organisational and customer service skills.
• A proven ability to hit and exceed sales targets.
• Proficient IT skills including Salesforce CRM

DIVERSITY AND INCLUSION:

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.

Our client is an industry leader in the production and supply of parts and components, with over 300 employees operating in Singapore and Indonesia. The company’s clients are wide-ranging and include multi-national companies in the medical, automative, industrial and aviation industries.

The Factory General Manager’s main responsibility is to oversee the day-to-day operations of the factory in Bintan. The role will be based in Bintan. Candidates who have homes in Singapore can choose to return home during the weekends.

Job Description

• Develop and implement strategies to achieve operational goals and objectives.
• Formulate plans and procedures to enhance productivity, efficiency, and profitability. Identify opportunities to optimize operational processes and reduce costs.
• Ensure smooth and efficient operations across various departments which involves planning, production, engineering, quality control and logistics management.
• Establish key performance indicators (KPIs) and metrics to assess operational performance. Monitor these metrics regularly, identify areas for improvement as needed.
• To plan and manage operational budgets, manpower planning, equipment utilization and Capex investment.
• Develop and implement risk management strategies, including contingency plans and business continuity measures.
• Ensure compliance with relevant industry regulations, standards, and legal requirements. Establish and enforce safety protocols and procedures to maintain a secure and healthy work environment.
• Provide leadership and guidance to operational teams. To foster a culture of positive, dynamic, and professional team.
• Present operational updates, performance reports to the CEO and the board of directors.

Qualifications

• Minimum university graduate in business or engineering with more than 5 years relevant experience in a similar role.
• Ethical, diplomatic, observant, logical-reasoning.
• Have knowledge and competent in Indonesia tax, customs, & manpower regulations.
• Dynamic in work

We are looking for an ideal candidate who will contribute to a high-growth team in a rapidly growing business. With a proven track record of delivering results in a fast-paced environment, he/ she will demonstrate the ability to identify opportunities and take ownership to drive growth across the business.

What you will be doing:

• Develop, implement and own a business and sales strategy to meet the company objectives and deliver commercial targets.
• Sell AnyMind’s tech solution to the client by introducing the Company’s product based on client needs; including digital marketing and influencer marketing solutions
• Identify new business and partnership opportunities to further the growth of the business across the direct Brands and Media Agency ecosystems
• Build-on an existing strong network of contacts across brands and agencies in Singapore to drive business
• Consultative selling to clients across brands and agencies. Responsible for the full cycle of a sale, including generating leads, initiating conversations, pitching business opportunities, following up with action plans, to receiving briefs from clients.
• Lead initial project set up, working with colleagues in making overall decisions to deliver each project at the highest standard as well as with a healthy margin.
• Work with the Head of Sales on annual budgeting and regular reporting of sales pipelines and revenue forecasting.

Our ideal candidate:

• Experience in sales at Digital Marketing Agencies or AdTech companies for a minimum 4 years
• Experience in dealing with Agencies and direct brands and working with them on consultative selling is a must
• Entrepreneurial flair, excellent client relationship skills, and commercial savvy.
• Broad curiosity and passion for telling stories in new ways and pushing boundaries.
• Superior new business and client management skills.
• A genuine passion for sales and a desire to attract the best projects and clients to the business.
• Demonstrated ability to translate a strategic brief into a creative execution that delivers on client goals, high-quality standards, and advances our portfolio.
• Demonstrated excellent leadership skills across all levels, strong communication, and problem-solving skills.
• Ability to remain calm and confident in a fast-paced environment whilst juggling multiple projects.
• Knowledgeable and rooted in the digital marketing industry and has concrete knowledge of the digital eco-system across social, programmatic, influencer marketing.
• Teamwork and collaboration: Enthusiastic team player, collaborating with colleagues across different functions and markets
• Possess good command of English (both spoken & written)

KEY HIGHLIGHTS:

• In charge of Retail business for Singapore & Malaysia.

• Drive sales performance and lead frontline team.

• Company Culture: Friendly

We are a European Confectionery Company and is looking for a high calibre to join our team. The incumbent will play an important role in building a small team to sustain growth in the Southeast Asia region. The ideal candidate must be a passionate individual with solid experience in sales with management experience within the hospitality or retail industry. You will possess a sales-driven aptitude and passion for achieving business targets with retail operations management skills. A professional with result-oriented attitude, strategic mindset and problem-solving skills in experience retail business. The sales and management ability to embody our culture are required to be successful in this role.

RESPONSIBILITIES

SALES AND BUSIENSS DEVELOPMENT ACCOUNTABILITY

￭ In charge of sales performance and budget with full P&L responsibility of the channel.

￭ Develop and implement retail strategies, define objectives and action plans to achieve sales targets.

￭ Analyze consumer trends and channels to identify and maximize market opportunities. Provide market insights and recommendations to management to elevate business performance in the region.

￭ Explore new business opportunities and develop business cases for expansion plans to strengthen retail proximity.

￭ Collaborate with the Finance department to develop and manage the operational budget, ensuring efficient allocation of resources and cost control measures are in place to meet financial targets.

￭ Provide sales analysis, reports and propose relevant business plans for management review.

RETAIL OPERATIONS AND CROSS-FUNCTION COLLABORATION

￭ Develop and implement strategies to enhance the overall customer experience, including visual merchandising, store layout, customer service standards, loyalty programs and compliance to ensure company's standards and KPIs are achieved.

￭ Monitor retail performance and launch focused action plans with clearly articulated objectives to improve results.

￭ Regular review workflow and processes to optimize efficiency and drive for operational excellence.

￭ Provide insights and recommendations on product offerings, pricing, and promotions to drive sales and maintain a competitive edge.

￭ Collaborate with Marketing team by providing market insights so to define the most relevant promotional activities to accelerate sales performance and customer experience.

￭ Work with Demand Planner and Supply Chain team to perform effective stock control to maximize sales performance. Oversee sales & inventory analysis, operating cost, develop sales and performance reports for management review and to take appropriate actions.

￭ Work with HR Department to review and fine-tune sales incentive program on regular basis so to drive staff & sales performance and efficiency.

￭ Foster effective communication and collaboration with cross-functional teams such as Marketing, Supply Chain, Finance and IT to ensure alignment and coordination of activities including but not limited to new shop opening and renovation projects.

PEOPLE MANAGEMENT AND TEAM DEVELOPMENT

￭ Lead and coach retail team. Supervise a team of shop management and develop the team by providing guidance & support through timely feedback. Foster a positive and inclusive work culture and environment.

￭ Monitor and analyze the objectives setting to evaluate the performance of shops and identify areas for improvement. Develop action plans to address any performance gaps and drive continuous improvement.

￭ Work with Training Manager to define training needs and develop talents with necessary skills so to drive excellence in customer service & sales performance.

￭ Collaborate with HR department on team development, strength talent pipeline and people development to solidify the team structure and capability.

REQUIREMENTS

• Degree in Business Studies, Fashion, Finance or related discipline.

• Minimum 7 years’ relevant experience in retail industry, preferably from luxury F&B retail / fashion brands / cosmetics.

• Strong financial acumen, track record in managing a retail organization.

• Strong leadership skills with exceptional presentation and communication skills.

• Strong analytical, business acumen and interpersonal skills.

• Shop visit and business travel is required.

Responsibilities:

• Responsible for smooth and efficient running of the daily operations.

• Enforcing standards and safeguarding the integrity of the company.

• Drive sales through operational execution.

• Responding to feedback and customer complaints.

• Achieve profitability through exercising cost control.

• Manage restaurant liability through human resource standards, safety and security.

• Maintaining high standards of quality control and restaurant hygiene.

• Train and develop staff.

• Recruitment and training of staff.

• Managing staff and providing feedback.

• Role model the standards of performance, appearance and behaviour at all times.

• Responsible for team motivating and forging a performance driven team.

• Manpower planning. Ensuring sufficient staffing for Daily Operations (Weekly duty roster & Daily station plan).

• Events management (Staff briefing, preparation and execution of event).

• Assisting in planning beverage and wine menu.

• Responsible for monthly Inventory submission.

• Managing Epoint. Recording and placing new items into POS terminal, Stock Explosion etc.

• Generating monthly reports (Monthly Consolidations, Food, Beverage Sales, Lunch and Dinner Covers etc.)

• Collection of customer feedback.

• Ensuring sufficient stocks for daily operations.

• Responsible for cash bank-in.

• Ensuring parameters of restaurant is clean and proper at all times.

Requirements:

• Minimum 5 years of experience in F&B (Assistant Manager/Manager).

• Energetic, able to work in a fast paced environment.

• Great leadership, interpersonal, and communication skills.

• Service and result oriented, good team player.

Job Summary:

The Role:

Primary function is to plan and monitor daily work operations for a team of operators. Provide direction to this team to achieve departmental and organizational goals. The supervisor is responsible for providing team leadership to this group of employees. Supports demand of the Distribution Centre.

Essential Functions:

• As Environmental Health & Safety of manufacturing personnel, ensuring that all employees are adequately trained, aware of, and complying with Company’s EHS procedures.

• Engages and participates on delivery of all the manufacturing KPI's.

• Ensures that Quality standards are achieved and maintained in the manufacturing areas.

• Ensure that training including all company policies and procedures happens according to the process instructions and that skill versatility targets are met and maintained.

• Expedites production, maximizing efficiencies in all areas including support functions,

• Manage employee Core Time and Attendance System.

• Liaise with the Inventory Controller to ensure material is transacted correctly and on time.

• Responsible for the maintaining of all Quality and Production related Documentation, training records to the required standards for all internal and external auditing including ISO9001 etc.

• Establish and encourage a strong teamwork culture within the manufacturing area.

• Recommends and implements measures to improve production methods, production flow, floor layout and product quality.

• Lead and participate in cross-functional and cross-divisional process improvement initiatives.

• Participates in process troubleshooting to correct/maintain desirable product outputs/yields.

• Understands and deploys the use of Lean Manufacturing (5S) and Process Excellence (Six Sigma) principles and methods.

• Works with the technical team to coordinate equipment repair to ensure the least amount of downtime of production lines.

• Understands and uses data, key metrics and statistical information to improve process (SPC).

• Communicate & keep team updated on all matters relevant to the manufacturing area in a timely and appropriate means.

Knowledge, Skills, and Abilities:

• BS/BA in Business Administration, Business Analytics, Supply Chain Management or Logistics preferred.

• 2-3 years supervisory/people management experience, production planning experience required.

• Strong interpersonal, and verbal and written communication skills.

• Good working knowledge of MRP and SAP.

• Proficient or advanced knowledge of analytical tools, specifically Microsoft Excel, Power BI, and PowerPoint.

• Self starter with demonstrated efficient work methods, analytical & problem solving skills and ability to handle multiple tasks in a fast paced environment.

• Lean Manufacturing and problem solving and investigative skills.

• Ability to lift, push, and pull 23 kg (50 pounds).

WHO WE ARE:

CloserStill Media run over 80 market leading business exhibitions in the learning, healthcare, technology, and veterinary sectors, with events in Asia, UK, Europe and USA.

Our portfolio includes some of the fastest growing, and often award-winning events including the Singapore Vet Show, Cloud Expo Asia, Data Centre World, eCommerce Expo, Learning Technologies and DevLearn.

We are the envy of the events sector with over 60 major industry awards including The Sunday Times Top 100 Best Companies to work for three years in a row in 2018, 2019 and 2020!

We have exciting growth plans over the next two to three years and are looking for ambitious and motivated people to join our award-winning teams.

WHO WE ARE LOOKING FOR:

CloserStill Media (CSM) is looking for an experienced B2B Marketing Manager for its Singapore operations to deliver creative multi-channel marketing campaigns for exclusive technology summits.

If you have experience of marketing events or/and conferences and want to work for a company who have an outstanding reputation, then this would be a great position for you.

THE ROLE:

• Work with the Head of Marketing, Group Marketing and Conference Manager, Content leads and Event Directors plus the wider team to develop and implement marketing strategy, positioning key messages and product strategy.
• Execute the marketing campaign(s) and report on effectiveness and results ensuring all elements achieve required performance criteria.
• Management of the creative/design process for marketing material. This includes the update and development of existing materials plus the creation of new material in line with the marketing strategy.
• Work in partnership with the Content Lead, develop and align the content and marketing strategy with regular checkpoints throughout the campaign.
• Work with the sales team to create sales campaigns, focused on both new client growth and increased client retention. This includes messaging to drive revenue across all products such as digital, sponsorships, and future revenue opportunities.
• Regularly review marketing plan, response rates/KPIs, attendee demographics, and industry best practices to ensure marketing efforts are effective and successful, making recommendations and adjustments as appropriate.
• Database management, list management, and development with the support of business intelligence and data teams.
• Provide accurate and timely reporting of key marketing statistics and forecasts.
• Manage marketing budgets, purchase orders, and liaise with Finance on reporting requirements.
• Responsible for the formation, execution, and management of the products’ digital marketing efforts, including SEO/SEM and PPC strategies and social media.
• Oversee and execute community building and social media strategies that drive engagement, interaction, brand affinity and could improve the audience experience.
• Develop and manage projects and team members, including delegating tasks, reviewing team member work, adhering closely to deadlines and to budget, developing and revising ideas, and implementing projects.

ABOUT YOU:

• Experienced B2B Marketing Manager
• Experience working with a variety of stakeholders including C-Level
• Experience working with and segmenting data
• Experience contributing to the development of marketing plans and digital campaigns.
• Strong time and project management skills – demonstrating a high level of attention to detail when planning and briefing in work
• Excellent written and verbal communication skills
• Good understanding of the fundamentals of digital marketing including SEO, PPC, Google Ad words, banner ads and retargeting campaigns, to drive website traffic, engagement and lead generation and mobile apps
• Strong IT skills and systems management (e.g. experience working with CRM and CMS platforms, databases, email marketing and marketing automation software)

DIVERSITY AND INCLUSION:

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.

Key Responsibilities

• Manage a team of staff to ensure the smooth running of the programme’s daily

operations and maintenance of our center.

• Provide guidance and motivation to staff to achieve the programme objectives, develop

workplans for the team in alignment with agency goals.

• Conduct internal and external environmental assessments to identify areas for

development and improvement so as to better meet the needs of the clients.

• Oversee the curation and development of programmes based on needs of clients.

• Provide coaching and guidance for casework management, needs assessment and

intervention plans.

• Perform casework management for complex issues and conduct home visits with the

team, as needed.

• Ensure service standards are maintained through programme supervision, strong

operational framework and monitoring of programme outcomes.

• Spearhead and sustain community outreach efforts through regular engagement

and collaboration with external stakeholders (including volunteers, corporate partners,

donors, FSCs, grassroots community).

• Oversee budgeting, financial planning of the programme including but not limited to

funding applications and co-supporting fund-raising events.

• Work closely with all the corporate function teams to ensure smooth organisational

processes.

Any other duties as assigned by Deputy/Director or CEO to support the cultivation of the

agency’s values, vision and mission within the team.

. The job may involves some church related activities

Qualifications/ requirements

• Bachelor’s degree / Diploma in social work, with a minimum of seven years of postgraduate

professional experience in social work.

• Social work accreditation with SASW. Candidates with counselling experience and

professional accreditation in this field may also apply.

• Passion for working with children and families from vulnerable backgrounds.

• Strong leadership skills, possess at least 3 years of people management experience,

with strong stakeholder management and people skills.

• Excellent interpersonal, communication and presentation skills.

• A good team player, and also able to work independently with good problem-solving

skills, and an ability to multi-task across a variety of tasks, projects and responsibilities.

• Knowledge of relevant laws, regulations, and ethical standards governing social work

practice.

• Good command of English, both spoken and written.

• Good working knowledge of Microsoft Office and online engagement platforms.

• Must have the flexibility to be able to work on some evenings and Saturdays

Job Responsibilities:

• Supporting the Relationship Managers in Hire-purchase documentation
• Prepare credit proposal
• Follow-up with dealers on financing matters and conducting visits to the dealers

Job Requirements:

• Diploma in business or equivalent
• At least 2 years of sales & marketing experience in Financial Institutions or Bank.
• Familiarity and keen in local auto industry is an added advantage
• Possess business acumen and customer centricity

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

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EA Personnel: Khor Khang Qin

EA Personnel Reg No: R22109669

Dunbar & Lim Chambers is helmed by experienced practitioners, Simon Dunbar and Kevin Lim, and comprises a team of specialist international arbitration practitioners.

We are ranked in the legal directories as one of the leading international arbitration practices in Singapore. We act as counsel for parties in high-stakes disputes, and our two co-managing directors also sit as arbitrators.

We are looking for a capable and motivated individual to join us as Finance / Billing Analyst to support our boutique practice.

The successful applicant can expect to be part of a small but tight-knit firm, with a collegiate environment and a commitment to excellence, with challenging and rewarding career development tracks.

Responsibilities:

Your responsibilities will include:

• Providing billing and finance support
• Preparing client invoices and filing invoices in client's e-billing systems
• Preparing expense and disbursement claims
• Maintaining the firm's financial records
• Assisting with the firm's GST filings
• Assisting with the firm's corporate tax filings

Requirements:

• Prior experience handling the above responsibilities in a law firm
• Prior experience with billing and practice management systems/software
• Higher Nitec, GCE 'O', 'A' levels or Diploma
• Prior experience working for partners or directors in a law firm preferred
• Competent in Microsoft Word, Excel, and Outlook
• To be in the office during office hours, or as agreed (we are open to discussing alternative hours / working arrangements)

We look forward to receiving your application with a detailed CV. Please note that only shortlisted applicants will be notified.

In submitting your application, you agree and consent to the collection, usage and disclosure of your personal data in accordance with applicable laws and regulations regarding personal data protection.

Responsibilities:

• Direct and lead the development of online products by collaborating with cross-functional teams and external partners to develop and deliver a timely and smooth launch of the product into the market.
• Collaborate with design team to ensure they are delivering the design that meets the requirements
• Ensure engineering teams are designing a detailed technical system and documenting requirements as per requirements.
• Collaborate with cross-functional partners in building cases, authoring business requirements, designing and crafting customer experience and handling the end-to-end implementation process.
• Collaborate with global teams and local business units to ensure smooth execution of testing and business go-live of the product.
• Communicate project status, resolve issues, conduct post-implementation reviews and regular planning meetings to ensure the delivery of high-quality products
• Collaborate with business teams and align on metrics and reporting frequency that will be tracked and reported post launch of the product.

Requirements:

• Bachelor’s degree in Computer Science, Engineering or related technical field, or equivalent practical experience.
• 7 to 10 years of product management experience in a B2C eCommerce organisation or software service company
• Understand eCommerce ecosystems and in-depth knowledge of eCommerce and marketing technologies
• Proven expertise in project management across full project lifecycle (ideation through completion)
• Excellent analytical skills with the ability to understand complex challenges and translating them into workable solution
• Effective communications skills with ability to clearly and concisely present issues, ideas and recommendations to all collaborators including the leadership team
• Consistent record and ability to influence and lead people across different functions and organisational levels, geographies/timezones
• Highly agile and quick to adapt to changes in a constantly evolving environment
• Advanced technical knowledge on the use of cross platforms integration, web and mobile technologies

Duties and Responsibilities :

• Assist Senior Manager of Quality & Compliance to oversee the ISO Quality Management System held by the company.

• Work with internal stakeholders from Air Freight, Ocean Freight, Logistics, Courier, Cross Border Trucking Departments in achieving and meeting the set quality standards and procedures.

• Conduct training to stakeholders on topics related to quality standards and procedures.

• Work with internal stakeholders to understand and to meet the needs of customers.

• Gather quality objectives achievement metrics by internal stakeholders.

• Gather quality objectives achievement metrics by key suppliers.

• Work with internal stakeholders to gather customer satisfaction metrics.

• Monitor compliance to national and international quality standards and related regulations.

• Participate in quality related activities such as audit, qualification program, claims etc

Requirement

Minimum 2 years’ experience in quality management QC related field

Diploma level or higher. Knowledge of ISO9001, ISO13485 or SS620, TAPA or TradeFIRST.

Computer literate.

Details oriented with Excellent communication skills

Able to meet deadlines

Experience in managing a team

Prior working experience in freight forwarding/Logistics industry is a plus

Position Summary :

This position is to collaborate with key stakeholders in crafting and executing captivating integrated marketing campaigns and initiatives across diverse channels, including digital, social, and events. Your expertise will contribute to the success of both in-house and client brands, achieving business objectives and surpassing key performance indicators

Responsibilities that Define Your Success:

• Collaborate with key stakeholders to strategize and implement effective communication initiatives and strategies, leveraging both digital and traditional platforms while rooted in data-driven insights.

• Master the realm of digital marketing, including end-to-end execution of digital campaigns, media planning, content creation, copywriting, campaign tracking, and comprehensive reviews.

• Be at the forefront of our social media presence, partnering with content leads to design, build, and maintain an engaging online community.

• Demonstrate prowess in analytics tools such as Amplify and Google Analytics, utilizing performance insights to optimize digital marketing efforts and maximize impact.

• Cultivate a compelling Public Relations campaign strategy, crafting engaging stories for our brands and campaigns, writing PR releases, and skilfully interacting with the media and organizing media events.

• Keep ahead of big data insights and social trends, offering thought leadership and innovative perspectives on adopting emerging media platforms and technologies.

• Efficiently manage relationships with agencies and vendors for marketing activities, ensuring timely and high-quality deliverables.

• Brief our design team on non-digital collateral development and oversee the production process to ensure seamless project delivery.

• Exhibit financial acumen by managing allocated budgets with clear trackable deliverables and performance measurements.

• Uphold the company's corporate governance, workplace practices, and code of conduct, ensuring compliance with workplace safety and health regulations, especially for events and roadshows.

• Embrace additional duties reasonably assigned by management, showcasing your adaptability and commitment to excellence.

Job Requirements:

• Proven track record in digital marketing, with a strong grasp of website analytics, digital ad serving tools, and familiarity with digital media consumption habits on platforms like Facebook, Instagram and Tiktok.

• Enthusiastic learner (including the area of Generative AI), self-motivated, and adept at thriving within tight deadlines and high-pressure environments.

• Outstanding team player with excellent interpersonal and communication skills, fostering collaboration and synergy.

• Possess a keen eye for detail, ensuring meticulousness in all endeavours.

• Demonstrate maturity, resourcefulness, and the ability to think strategically.

• Showcase exceptional written and verbal communication skills, adept at conveying impactful messages

• Good command of spoken and written English for handling English speaking people

• This role might need to interact with China customer

Job Description

1-1. Overall Operations Supervision

- Supervise overall warehouse operations including SG local transportation from/to company’s warehouse(s)

- Establish and monitor the basic practice and implementation such as MHE pre-inspection, daily-walk-about in the respective work environment with the support from section leads below SLM

- Supervise and monitor WSH monthly reports and take a lead to close any negative findings.

- Receive an external or/and internal escalation upon any deviation or potential risk of deviation from the set KPIs.

- Provide the respective section leads with the relevant guidance and direction whereby how to adjust, correct, or upgrade daily operations.

1-2. Overall Operations Projects Supervision

- Delegate the respective tasks to the respective section leads by determining a schedule.

- Monitor the completion of respective project tasks.

- Receive any escalation from the section leads upon any potential delay or obstacles.

- Provide the respective section leads with the relevant advice and guidance for their clear understanding. - Schedule and arrange any internal session for internal alignments in case of any potential issues, especially the severe ones.

- Properly and timely escalate the potential risks to the direct superior.

1-3. Operations Resource Planning

- Come up with operations manpower resource planning.

- Conduct recruitment interviews in case of additional manpower resources to bring into the operations team.

- Exercise any warning session(s) or termination session(s) related to the respective section leads

1-4. Warehouse P/L Control

- Analyse monthly department P/L starting from sales revenue, direct cost, indirect cost up to gross profit with the direct superior.

- Come up with some proposals to improve our sales or/and cost for further discussion and finalisation with the direct superior.

3. Mandatory Requirements

- Minimum 3 to 5 years’ experience in a managerial position in 3PLWarehouse operations environment.

- Ability to multi-task in a fast paced environments

- Mature, self-motivated, and able to work independently.

- Ability to motivate & manage a dynamic service-oriented organization.

- Ability to support change in a fast-moving environments & coach organization

- Ability to use the technical skill, process discipline to build & develop service deliverables & capabilities.

- Good spoken and written communication skills to coordinate with customers or / and appointed vendors

- Prior experience in handling spare parts or healthcare products are at advantage

Job Responsibilities

• Build an in depth knowledge of all JEB brands and product ranges, so that one may act us a furniture consultant to the A&D, project managers and client.
• Be responsible for JEB product sales & services including strengthening customer relations, assist in problem solving whenever necessary, handle all enquiries for JEB furniture related brands & products.
• Take the lead in handling sales operations within JEB.
• Proactively generate new business opportunities through previously gained sales skills.
• Introduce creative and effective strategies to optimize sales and boost team performance.
• Liaise especially closely with key Architects & Designers on a regular basis to maximise sales opportunities.
• Knocking on doors, setting up of appointments and arrangement of presentations to potential and existing clients from a business prospective.
• Carry out regular follow ups to potential & existing clients to ensure you’re covering every inch of the market.
• Communicate and manage expectations by fully utilising available JEB reports, CRM technologies and available resources.
• Measure sales rep activity on a weekly/monthly basis to ensure that time management/goal achievement is attained.
• Build a comprehensive understanding of technical drawings and ensure all product details are captured, to ensure CAD department can design correctly.
• Be constantly aware of changing market conditions, workplace requirements, price points and lead-times.
• Source new furniture brands/products where necessary, to maximise opportunity for success on any given project.
• Liaise regularly with QS teams & suppliers in view of product feasibility and price points for each project.
• Converse with clients regularly and attend tender briefing on fit-out works requirements.
• Gather all information for tenders and quotation, however one must be able to specifically instruct sale teams / admin on what to prepare and for whom.
• Communicate good news and bad news as quickly as possible. We can then deal with it appropriately.
• The above list is not exhaustive and the role may change to meet the overall objectives of the company.

WHO WE ARE:

CloserStill Media run over 80 market leading business exhibitions in the learning, healthcare, technology, and veterinary sectors, with events in Asia, UK, Europe and USA.

Our portfolio includes some of the fastest growing, and often award-winning events including the Singapore Vet Show, Cloud Expo Asia, Data Centre World, eCommerce Expo, Learning Technologies and DevLearn.

We are the envy of the events sector with over 60 major industry awards including The Sunday Times Top 100 Best Companies to work for three years in a row in 2018, 2019 and 2020!

We have exciting growth plans over the next two to three years and are looking for ambitious and motivated people to join our award-winning teams.

WHO WE ARE LOOKING FOR:

CloserStill Media (CSM) is looking for a Sales Manager to join our award-winning technology portfolio at its Singapore operations. Our ideal candidate is a motivated, well-organized individual who has a good understanding of prospecting and developing relationships and has experience selling exhibition solutions to businesses of all sizes.

THE ROLE:

• Responsible for managing the shows daily sales performance and sales team.

• Assist the Event Director and Show Manager to ensure sales strategies are created and followed.

• Work with the Event Director and Show Manager to ensure the financial success of the event by introducing sales activities as and when the need arises to hit and exceed show target.

• Manage and motivate junior staff ensuring the companies standards or performance are met. Train and support junior staff where necessary.

• Ensure personal and junior sales team member’s targets are exceeded.

• With the Event Director and Show Manager, liaise with other departments such as operations, marketing and the show team to ensure the smooth running of the event as well as planning and post event responsibilities.

• Support company senior management team with the smooth running of the company as and when required.

Sales

• Manage day-to-day sales on the show and where appropriate junior sales staff.

• Deliver personal sales targets across the event as well as responsible for junior sales staff hitting their personal target.

• Proactively deliver the show strategy across new and existing business.

• Deliver the campaign strategy as set out by the Event Director and Show Manager delivering the show over target including overall numbers of exhibitors, exhibitor mix, stand sales, sponsorship inventory, yield and sponsorship revenues.

• Ensure the sales plan is delivered on target and budget and activity targets (outbound call volumes and face-to-face meetings) are met.

• Support junior sales staff in developing new revenue streams and creative and complex sales such as sponsorships.

• Visit and canvas at competitor and industry events and develop a systematic understanding of and monitoring of competitors.

• With the Event Director and Show Manager run and manage the rebook process and rebook team.

• Role play the junior sales team regularly and share areas for enhanced sales performance and best practice.

• Manage the prospect database to ensure it is constantly updated and is fit for purpose falling in line with the companies CRM policy.

• Ensure a constant high quality of delivery in all prospect, exhibitor and partner communication ensuring the message is on point.

• To undertake any other duties as reasonably requested.

Brands

• Execute the Event Director and teams' strategy and objectives outlined in the event’s business plan.

• Execute the event’s brand strategy, ensuring the event maintains and increases its relevance to its market/s, and it meets visitor and exhibitor expectations.

• Ensure regular meetings with customers, prospects and event partners.

• Ensure that the exhibitor marketing strategy is delivered, monitored and analysed.

• Manage the event floor plan.

• Identify, implement and manage profitable show features.

• Monitor and report competitor activity, taking actions where necessary.

• Understand the market trends and develop your event around it.

Financial

• Maintain an accurate stand and sponsorship ledger.

• Regularly reconcile sales ledger, accounting ledgers and CRM sales logs.

• Provide a monthly report and forecast on show revenues, contribution, manpower and actions that are being taken for the shows to achieve budget.

General Management

• Manage the sales team i.e. ensuring the team is fully briefed and equipped at the start of each power hour.

• Set clear goals and objectives for all reporting staff.

• Set, monitor and evaluate performance targets (with the aid of CRM applications).

• Complete (alongside Event Director and Show Manager) annual and mid-term staff appraisals as necessary.

• Assess, develop and coach all reporting staff (including identifying bespoke training needs of individuals where necessary).

• Motivate the team.

• Coach and develop the team in all aspects of their roles, creating transition map to expanded roles and promotion where appropriate.

Operations

• Work with the operations team to execute the operations strategy that meets/comes in under budget while ensuring high levels of exhibitor and delegate experiences and production values are maintained.

Marketing

• Work with the marketing team to help deliver the event marketing strategy which meets overall visitor numbers (with the right demographics), feature content, visitor and acquisition costs.

• Personally manage selected key industry partnerships in conjunction with the Event Director and Show Manager.

• With the Event Director and Show Manager develop an exhibitor campaign strategy including vertical and horizontal activity.

Relationships

• Foster positive and professional relationships with key suppliers, associations, media and commercial partners.

ABOUT YOU:

• Great sales and communication skills.
• Love the dynamic of a passionate team but are equally confident working independently and using your own initiative.
• Like working in a fast-paced environment where there is opportunity to grow.
• Strong organisational and customer service skills.
• A proven ability to hit and exceed sales targets.
• Proficient IT skills including Salesforce CRM

DIVERSITY AND INCLUSION:

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Job Description

We are seeking an experienced and detail-oriented SAP Test Manager with a proven track record in SAP testing methodologies and a strong emphasis on S/4HANA migration projects. The ideal candidate will play a pivotal role in overseeing and managing the testing activities related to SAP software implementations, enhancements, and specifically, migrations to S/4HANA. The SAP Test Manager will demonstrate expertise in test planning, execution, and leadership for a large-scale project involving high number of users while ensuring the quality and reliability of SAP systems.

Key Responsibilities:

Test Strategy and Planning:

• Develop and implement comprehensive test strategies, with a specific focus on S/4HANA migration projects and other SAP systems like BW, SAC, Datasphere and PaPM.

• Collaborate with project managers, business analysts, and SAP functional consultants to understand the unique requirements of S/4HANA migrations.

• Define test scope, objectives, and deliverables tailored to the migration context.

Test Execution:

• Oversee the execution of test plans, ensuring that testing activities are aligned with the complexities of S/4HANA migration projects.

• Coordinate closely with SAP functional and technical teams to validate system functionality during migration.

• Conduct various types of testing, including system testing, integration testing, regression testing, and performance testing, specific to S/4HANA.

• Drive test automation for Functional and regression testing

Team Leadership:

• Lead and mentor a team of SAP testers, emphasizing expertise in S/4HANA migration testing.

• Provide guidance and support to team members, ensuring a deep understanding of the challenges and nuances associated with S/4HANA migrations.

• Conduct performance evaluations and contribute to professional development plans with a focus on migration skills.

• Stakeholder Communication:

• Effectively communicate test progress, results, and other relevant information to project stakeholders, emphasizing the critical role of testing in successful S/4HANA migrations.

• Collaborate with project managers to provide accurate and timely status reports with a particular focus on migration milestones.

Continuous Improvement:

• Identify opportunities for process improvement within the testing lifecycle, particularly regarding S/4HANA migration best practices.

• Implement and share insights into testing methodologies, tools, and industry trends related to S/4HANA migration projects.

Requirements

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• Proven experience as a SAP Test Manager, with a significant focus on S/4HANA migration projects.

• Strong knowledge of SAP applications, modules, configurations, and S/4HANA migration processes.

• Experience with various testing methodologies, tools, and best practices, with an emphasis on S/4HANA migration testing.

• Excellent communication and interpersonal skills.

• Project management certification (e.g., PMP) is a plus.

• SAP certification and S/4HANA certification are highly desirable.

Key Competencies:

• Leadership and Team Management

• Test Planning and Execution, particularly for S/4HANA migrations

• Communication and Collaboration

• Problem-solving and Analytical Skills

• Attention to Detail

• Stakeholder Management