An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

What will I be doing?

· As the Guest Experience Executive, you will be responsible for performing the following tasks to the highest standards:

· Be the brand ambassador of hotel, providing a positive “first impression” while guests walk-in to the hotel.

· Create a “WOW” experience of guests by deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations

· Proactively greet guests at arrival lobby, providing direction, escort guest to the destination, responding with appropriate actions & provide accurate information such on outlet operating hours, on-going promotions, special VIP programs, events, etc.

· Serve as the main point of contact for VIP guests & ensure hotel departments are fully briefed on VIP Guest.

· Drive departmental objectives for self and team, and work together to achieve the department goal and KPIs accordingly.

· Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.

· In Room check in – Meet and greet guest, complete check in in the room, confirming room rates and obtain valid method of guarantee.

· Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.

· Ensure that guests are informed on hotel facilities and room features and luggage is delivered in a prompt manner.

· Manage queue at the desk and assist with the arrivals and offer express check out for departing guest at the front desk when required.

· Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.

· Promptly answer the telephone inquiries, inputting messages into the reservation and advise other team members on special guests’ needs.

· Retrieve messages and communicate the content to guests, retrieving mail, packages and/or other special items for guests as requested.

· Remain calm and alert especially during emergency situations and heavy hotel activity by comply with Health & Safety, Emergency Management, the Disaster manual, and Fire procedures and regulations, taking part in the fire team when and where directed.

· Handle complaints promptly and efficiently, empowered to take the necessary action, informing the Guest Experience Manager/ Duty Manager/ Assistant Front Office Manager to follow-up where appropriate.

· Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.

· Coordinate with relevant departments to arrange in-room amenity set-ups according to VIP level and for special occasions – i.e. Birthdays and Honeymoon and etc.

· Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.

· Keeping up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.

· Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.

· Ensure that all reporting and servicing deadlines are met on a timely basis.

· Carry out any other reasonable duties and responsibilities as assigned.

About the Company

Our Client is a leader in geospatial technologies, serving customers across industries from commercial to government sectors.

Responsibilities

We’re looking for a proactive and determined Technical Project Manager to lead application software project teams to design, develop and deliver high-impact solutions for the public sector.

• Engage with clients to understand business requirements and constraints;
• Plan projects according to resources and expectations;
• Lead and manage project team from design to delivery;
• Track and report on project progress and relevant metrics;
• Manage changes and identify solutions to risks or obstacles;
• Ensure timely and successful deployment and implementation of systems;
• Mentor and motivate team members, to ensure a positive work outcome;
• Develop client relationship with stakeholders for client success.

Requirements

• Degree in Computer Science, Information Technology, Geography, or Geographical Information Systems;
• At least 5 to 8 years of experience in a similar capacity, managing the development and delivery of software projects, preferably for clients in a similar industry;
• Project management certification would be an advantage;
• Track record in leading, managing and delivering technology projects;
• Technical proficiency in full-stack technologies including JavaScript, .NET, SQL;
• Ability to work well under pressure and deadlines;
• Strong project and resource management skills;
• Excellent communication skills, including presentation and stakeholder management skills;
• Strong leadership and mentorship skills.

Employment Details

• Permanent role;
• Exciting opportunity, with excellent remuneration & benefits.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Charmaine Tan (Regn No. R1102130) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

• Assist in the day-to-day project management to ensure compliance to regulatory requirements.
• Assist in planning, organizing, coordinating and communicating aspects of project work activities on site from conception to completion.
• Ensuring all activities on the project are executed in accordance with contract documents, in compliance with system plans, and work procedures for the Project, and will culminate in a validatable facility.
• Coordination / schedule meetings on the daily progress of works on site.
• One of the primary contact throughout the project
• Ensuring that the project stays on schedule, meets safety objectives, and the design will result in a cost-effective facility.
• Assist in evaluating proposals submitted by vendors for the package; followed by tender interviews / clarifications and evaluate re-submissions by vendors.
• Review documentations submitted by vendor and ensure that all comments are incorporated to meet the requirement / specification of the project.
• Review contractors design documentations and coordinate with related stakeholders on process related issues.
• Prevent compliance issues by collaborating with other project teams; reviewing design data; identifying and resolving engineering design issues; identifying short-term and long-range issues; researching and identifying applicable regulatory and industry compliance standards and codes; developing compliance policies.

Requirements

• Diploma in Mechanical Engineering
• Assist Project Manager to manage project multidiscipline teams,
• Minimum 4 years of project management in construction industry is essential.
• PMP Certification would be an added advantage
• Willingness to work at Tuas area. Transportation is provided from nearest MRT station to site office

Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

Procurement Manager Responsibilities

• Devise and use fruitful sourcing strategies

• Discover profitable suppliers and initiate business and organization partnerships

• Negotiate with external vendors to secure advantageous terms

• Approve the ordering of necessary goods and services

• Finalize purchase details of orders and deliveries

• Examine and test existing contracts

• Track and report key functional metrics to reduce expenses and improve effectiveness

• Collaborate with key persons to ensure clarity of the specifications and expectations of the company

• Foresee alterations in the comparative negotiating ability of suppliers and clients

• Expect unfavorable events through analysis of data and prepare control strategies

• Perform risk management for supply contracts and agreements

• Control spend and build a culture of long-term saving on procurement costs

Procurement Manager Requirements and skills

• Proven working experience as a Procurement Manager, Procurement Officer or Head of Procurement

• Knowledge of sourcing and procurement techniques as well as a dexterity in “reading” the market

• Talent in negotiations and networking

• Good knowledge of supplier or third party management software

• Aptitude in decision-making and working with numbers

• Experience in collecting and analyzing data

• Strong leadership capabilities

• BSc degree in supply chain management, logistics or business administration

• Reporting and operations

• Overseeing pre- to post-sales support activities for the designated goods and regions while guaranteeing the greatest level of client satisfaction

Performing Artiste Manager Duties

• Negotiating contracts for local and foreign performing artists.
• Scheduling performance events, promotional appearances, programs, etc.
• Advocating for an artist's mental and physical health as needed.
• Handling interpersonal conflicts between artists, such as band members.
• Enforcing the terms of a contract.
• To arrange the training such as new songs and dances.

Requirements

An artist manager must be an expert on the ins and outs of the music business. Good artist managers do everything they can to make their clients successful. They possess excellent communication and interpersonal skills, public relations skills, marketing and advertising skills, negotiation skills, leadership skills and basic computer skills. Artist managers must be friendly, independent, aggressive, and has the ability to work as part of a team.

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities:

• Personally and frequently verify that the guests receiving the best possible restaurant service (breakfast, lunch, executive lounge, dinner, Bar, Events).
• Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.
• Ensure Marriott L&D and Lobster Inc training is completed constantly (learning never stops).
• Communicate politely and effectively with the culinary team.
• Entertaining guests in a consistent, professional and positive attitude.
• Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.
• Monitor the quality and quantity of all food and beverage items served.
• Inventory management and reporting routinely.

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Responsibilities:

• Assist sales team such as preparation of quotation, ensure smooth delivery and invoicing
• Support bookkeeping, preparation of SOA and follow with up with AR Collections
• Manage company expenses or purchases, monitor AP and liaise with suppliers
• Track and replace office supplies when necessary
• Ad-hoc duties as assigned by Accounts Manager

Job Requirements:

• Familiarity with invoicing, accounts receivable, and accounts payable processes.
• Previous experience in a similar administrative or finance role is advantageous.
• Knowledge of Microsoft Excel and XERO Software will be preferred
• Ability to multitask and prioritize tasks effectively.
• Excellent verbal and written communication skills.

We are looking for an organized Sales and Marketing Manager to assist in the advertising and selling of our company's products and to create competitive advantages for our company in the market industry.

The Sales and Marketing Manager's responsibilities include generating unique sales plans, creating engaging advertisements, emails, and promotional literature, developing pricing strategies, and meeting marketing and sales human resource objectives.

The Sales and Marketing Manager represents the company's brand and drives strategies to increase product awareness by observing the market, competitors, and industry trends.

To be a successful Sales and Marketing Manager, you should have strong interpersonal, leadership, and communication skills.

You should also possess an in-depth knowledge and understanding of sales and marketing.

Sales and Marketing Manager Responsibilities:

Promoting the company's existing brands and introducing new products to the market.

Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.

Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.

Gathering, investigating, and summarizing market data and trends to draft reports.

Implementing new sales plans and advertising.

Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.

Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.

Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.

Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

• Organize and coordinate internal resources and third parties/vendors for the flawless execution of projects

• Oversee the timely delivery of all projects, ensuring they remain within scope and within budget

• Allocate resource and ensure their availability

• Prepare a detailed project plan to track progress

• Monitor project performance with the helps of appropriate systems, tools and techniques

Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

• Organize and coordinate internal resources and third parties/vendors for the flawless execution of projects

• Oversee the timely delivery of all projects, ensuring they remain within scope and within budget

• Allocate resource and ensure their availability

• Prepare a detailed project plan to track progress

• Monitor project performance with the helps of appropriate systems, tools and techniques

• Maintaining physical and digital personnel records like employment contracts and PTO requests
• Update internal databases with new hire information
• Create and distribute guidelines and FAQ documents about company policies
• Gather payroll data like bank accounts and working days
• Publish and remove job ads
• Schedule job interviews and contact candidates as needed
• Prepare reports and presentations on HR-related metrics like total number of hires by department
• Develop training and onboarding material
• Respond to employees’ questions about benefits (for example, number of vacation days they’re eligible for

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey.

- Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

- Telephone Allowance (as applicable dependent on position)

- Transportation Allowance (as applicable dependent on position)

Duties & Responsibilities:

• Assist the Chairman/CEO in controlling and evaluating all relevant financial budgets and forecasting through constant monitoring of the daily reports.

• Knowledge of procurement process example; Request for Quotation [RFQ], Request for Proposal [RFP], creating and issuing of Purchase Orders, verifying of invoices against purchase orders and work completed and etc.

• Conduct research on available vendors to determine which vendors offer the best pricing and product / service quality.

• Assist in the preparation of regularly scheduled reports including reports to Marriott, insurance companies and government agencies.

• Respond to queries from finance and facilitate on matters such as invoice, orders, delivery order, goods/services received, cost claims, revenue collection, cash and borrowings, inter-company transactions.

• Facilitate government grants including grant approval process and post-award compliance. Ensures timelines are met.

• Maintain Licensing/Insurance renewals for all entities under The Garcha Group.

• Office Management (dispatch and collection of correspondence within The Garcha Group, submit and reconcile expense reports).

• Any other duties / tasks as requested by management.

Job Requirements:

• Candidate must possess at least a Degree or Advanced/Higher/Graduate Diploma, in any field.

• At least 3 year(s) of working experience in the related field is required for this position

• Experience or knowledge of basic financial administration is essential

• Proficiency in Microsoft Office Word / Excel / Powerpoint

• Highly developed organizational skills

• Possess initiative and pro-activeness

• Outstanding verbal and written communication skills

• Ability to handle sensitive information in a confidential manner

Procurement Manager Responsibilities

• Devise and use fruitful sourcing strategies

• Discover profitable suppliers and initiate business and organization partnerships

• Negotiate with external vendors to secure advantageous terms

• Approve the ordering of necessary goods and services

• Finalize purchase details of orders and deliveries

• Examine and test existing contracts

• Track and report key functional metrics to reduce expenses and improve effectiveness

• Collaborate with key persons to ensure clarity of the specifications and expectations of the company

• Foresee alterations in the comparative negotiating ability of suppliers and clients

• Expect unfavorable events through analysis of data and prepare control strategies

• Perform risk management for supply contracts and agreements

• Control spend and build a culture of long-term saving on procurement costs

Procurement Manager Requirements and skills

• Proven working experience as a Procurement Manager, Procurement Officer or Head of Procurement

• Knowledge of sourcing and procurement techniques as well as a dexterity in “reading” the market

• Talent in negotiations and networking

• Good knowledge of supplier or third party management software

• Aptitude in decision-making and working with numbers

• Experience in collecting and analyzing data

• Strong leadership capabilities

• BSc degree in supply chain management, logistics or business administration

• Reporting and operations

• Overseeing pre- to post-sales support activities for the designated goods and regions while guaranteeing the greatest level of client satisfaction

Main Tasks:

The Business Development Manager - Digital Solutions provides leadership and direction for the Business. The overall purpose is to identify, create and develop the Business and Application in the region in terms of selling, delivering and servicing Solutions to our customers; thereby enhancing our instrument business as well.

Key Responsibilities:

• Develop sales and pricing strategies in partnership with Sales Centers and Product Owners to maximize market penetration
• Manage product launches, phase-outs, and oversee the product release process, ensuring timely delivery and high-quality standards.
• Take on Product Manager/Business Owner responsibilities for specific product categories.
• Definition of business plans with the sales centers and monitoring of budget targets
• Identify and realize sales potential for our portfolio in designated markets
• Actively support the local sales centers in marketing our products and solutions
• Understand market needs, customer feedback, and industry trends to shape product direction collaboratively with cross-functional teams
• Serve as the primary point of contact for Sales Centers, providing support on customer-related matters
• Actively participate in continuous development and learning initiatives to enhance your skills and knowledge
• Knowledge of Instrumental and automation industry would be a strong advantage

Roles & Responsibilities

• Candidate is the in charge of the overall supervision an entire organization
• Assist with operations may require to carrying loads>20kg
• Analyse the investment opportunities
• Candidate must be able to oversee every section of the company
• Most of the time, Candidate is required to attend meetings than staying in front of the computer
• Must be able to make decisions, sometimes quickly, based on available information
• Should be able to convey complex thoughts and processes clearly and concisely also, able to build a diverse team with different talents and personalities
• Support the team in the structuring and execution of the acquisition of data centre assets
• Review and provide inputs on transaction documents
• Prepare research and summaries on acquisition opportunities
• Assist in preparation of annual reports and other publications including circulars and offer information statements
• Preparation of management reports and board materials.
• Develop and implement a sound business plan for sourcing acquisition or investment opportunities, including specific strategies designed to achieve short and long-term growth and profit objectives.

Requirements:

• Bachelor's or Master degree in Sale & Marketing, Business Administration, or related field.
• Experience in management may be advantageous.
• Understanding and knowledge of sales and marketing.
• Strong analytical, organizational, and creative thinking skills.
• Excellent communication, interpersonal, and customer service skills.
• Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures
• Independent and able to work under tight deadlines
• Must work on Weekends and Public Holidays

About the Company

Our Client is a leader in geospatial technologies, serving customers across industries from commercial to government sectors.

Responsibilities

We’re looking for a proactive and determined Technical Project Manager to lead application software project teams to design, develop and deliver high-impact solutions for the public sector.

• Engage with clients to understand business requirements and constraints;
• Plan projects according to resources and expectations;
• Lead and manage project team from design to delivery;
• Track and report on project progress and relevant metrics;
• Manage changes and identify solutions to risks or obstacles;
• Ensure timely and successful deployment and implementation of systems;
• Mentor and motivate team members, to ensure a positive work outcome;
• Develop client relationship with stakeholders for client success.

Requirements

• Degree in Computer Science, Information Technology, Geography, or Geographical Information Systems;
• At least 5 to 8 years of experience in a similar capacity, managing the development and delivery of software projects, preferably for clients in a similar industry;
• Project management certification would be an advantage;
• Track record in leading, managing and delivering technology projects;
• Technical proficiency in full-stack technologies including JavaScript, .NET, SQL;
• Ability to work well under pressure and deadlines;
• Strong project and resource management skills;
• Excellent communication skills, including presentation and stakeholder management skills;
• Strong leadership and mentorship skills.

Employment Details

• Permanent role;
• Exciting opportunity, with excellent remuneration & benefits.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Charmaine Tan (Regn No. R1102130) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

JOB BRIEF

We are looking for a Restaurant Assistant Manager to ensure all daily activities run smoothly and efficiently.

Restaurant Assistant Manager responsibilities include ordering kitchen utensils and equipment based on our needs, managing contracts and payroll and supervising restaurant staff performance. To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes a great customer service. You should also be available to work within opening hours, including weekends and holidays.

Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive dining experience for our guests.

RESPONSIBILITIES

• Opening and closing the restaurant.

• Research new wholesale food suppliers and negotiate prices

• Purchasing new ingredients, kitchen utensils, and equipment as stock is damaged or depleted.

• Scheduling shifts and assigning tables to waitstaff.

• Resolving customers' questions and grievances in a professional manner.

• Conducting payroll activities in an accurate, timely manner.

• Ensuring that the restaurant adheres to pertinent health and safety regulations.

• Sourcing better deals on all resources and equipment that warrant replacing or replenishing.

• Recording all income and expenses and ensuring that cash registers are balanced.

• Manage and store vendors’ contracts and invoices

• Coordinate communication between front of the house and back of the house staff

• Prepare shift schedules

• Process payroll for all restaurant staff

• Supervise kitchen and wait staff and provide assistance, as needed

• Keep detailed records of daily, weekly and monthly costs and revenues

• Appointing, inducting, and mentoring new staff members.

• Monitor compliance with safety and hygiene regulations

• Gather guests’ feedback and recommend improvements to our menus

REQUIREMENTS

• Work experience as a Restaurant Assistant Manager

• Familiarity with restaurant management software

• Good math and reporting skills

• Intermediate accounting and arithmetic skills.

• Strong leadership skills with an affinity for capacity development.

• Customer service attitude

• Communication and team management abilities

• Availability to work within opening hours (e.g. evenings, holidays, weekends)

• The ability to work under pressure.

Duties:

• Manage daily workflow within the customer service department
• Create and track customer service goals
• Supervise a team of customer service representatives
• Hire and onboard new customer service employees
• Assist in developing an effective customer loyalty program
• Document all interactions with clients

Responsibilities

• Respond to customer inquiries on a regular basis
• Receive and implement customer feedback to improve the quality of service
• Manage daily progress in meeting important business metrics
• Generate detailed reports on customer interactions
• Provide additional upskilling or learning opportunities for team members
• Oversee the budget for the customer service department

Skills and qualifications

• Demonstrated experience in customer service
• Strong understanding of customer service software
• Clear verbal and written communication skills
• Familiarity with management techniques
• Ability to meet and exceed customer needs

Preferred qualifications

• Interpersonal skills
• Problem-solving skills
• Ability to maintain customer confidentiality
• Ability to work collaboratively

• Managing the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.
• Hiring and training staff to provide excellent service to patrons.
• Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours.
• Setting and enforcing quality and safety controls.
• Ensuring licenses are updated and in line with current legislation.
• Working with diverse personalities both on the staff and patrons.
• Planning and taking part in promotional events.
• Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed.
• Maintaining a fun, safe atmosphere for patrons.

Job Description & Requirements

• Must have proficiency to speak English, Tamil, Hindi and Punjabi
• Must willing to work on weekends and public holidays because Our nature of bussiness in service industry as a retail sales which is peak business on weekends and Public holdiays
• Working on cell phones and mobile devices from various brands, models and operating systems
• Troubleshooting devices to identify aspects of the programming that might need repairs
• Completing surface-level repairs, such as cracked glass, stuck or missing buttons or scratched surfaces
• Repairing complex parts of mobile devices, such as their wiring, control pads and programming
• Preparing and processing invoices for customer transactions
• Acting as second-in-command to the manager,and taking care of all duties in their absence.
• Assisting the Manager with operational issues.
• Communicating with customers to learn about their repair needs
• Promptly answering the questions of staff and other stakeholders.
• Providing excellent customer service and maintaining relationships with vendors.
• Assisting with recruitment and onboarding processes.
• Taking inventory and ordering office supplies as needed.
• Updating logs and order forms.
• Analyzing all operations and forwarding suggestions for improvement to the Manager.

THE ROLE

The Senior/Account Manager is responsible for prospecting new businesses and maintaining strong business relationships with existing clients and business partners.
This person will support the Business Director and the Creative Director in developing ideas and proposals and follow through with the entire project with the client and project manager. It is vital for the person to also wear a strategist hat in developing clients' solutions.

As we are a small agency, you’ll also sometimes project manage certain aspects yourself.

WHAT YOU WILL DO

• Develop event proposals → Active involvement in the pitch process and delivery.
• Assist with creative problem-solving
• Lead client relationships
• Develop a project plan to execute event activation
• Maintain accurate project calendars and project records
• Develop cost proposals and responsible project reconciliation
• Select partners from various disciplines to piece up any experiential items/deliverables.
• Support projects onsite as needed
• Production: Vendor, Talents, Venue, Prints, and other production tasks that are related to the awarded project.
• Operation: Scheduling, Briefing packs, Resource management and other operations that are related to the awarded project.
• Agency marketing: Support the Business Director with the agency marketing efforts.
  • e.g. Create social media posts for all the event/activation/bts shoots and post it on the agency's social media. (Instagram & LinkedIn)

QUALIFICATIONS

• 5+ years of work experience in event management, creative agencies or marketing communication agencies
• Client management experience
• Project management skills with experience in brand activation, festivals, experiential and production management
• Experience in managing people and processes in a fast-paced, ever-changing environment
• Experience working with lifestyle brands
• Interest and knowledge in experiential marketing, festivals, and industry trends (AV / VR / AR)

DESIRED CHARACTERISTICS

• Creative problem solver
• Strong passion for concept & proposal development
• Graphic design skills are a plus
• Team player with demonstrated skills in collaboration and diplomacy
• Support in all aspects of projects, from estimating cost, managing budgets, and writing reports for the clients and management team
• Highly organized – the ability to handle multiple tasks to meet strict deadlines with a positive, inspiring attitude.
• Ambitious, proactive and resourceful; solutions-oriented
• A calm and flexible approach to handling pressure and stress
• Resourceful and self-directed with the ability to work independently
• Adaptable and solutions-focused and comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions.
• A solid sense of accountability and sound personal judgment

WHAT WE OFFER

• A competitive salary and potential upside based on performance
• The opportunity to supercharge your learning by working with a talented, ambitious and diverse team
• Generous holidays
• Flexible work-from-home arrangements depending on workload and project demands