Role and Responsibilities

Customer Service Supervisor

• Assist the manager in overseeing the team to ensure efficient operations.
• Support daily call center operations to enhance service quality.
• Manage team schedules to optimize workforce allocation.
• Proactively resolve customer issues to ensure satisfaction.
• Handle incoming phone calls, walk-ins, emails, and social media inquiries.
• Respond to customer requests and complaints in a timely and efficient manner.
• Regularly update system information to maintain data accuracy.
• Conduct follow-up calls with customers and coordinate actions/service recovery with various departments when necessary.
• Experience with ticketing systems is a plus but not required.
• Identify and assess customers’ needs to enhance satisfaction.
• Go the extra mile to engage customers and provide exceptional service.
• Proficient in Microsoft Office Excel for data analysis and reporting.

Requirements

• Passionate about customer service and dedicated to creating excellent customer experiences.
• Availability to work on weekends (Saturday or Sunday) and flexible hours.
• Familiarity with contact center operating systems; prior experience is a plus.
• Fluent in English and Mandarin, with excellent communication skills.
• Strong team player with the ability to support and motivate team members.
• Excellent problem-solving skills and a service-oriented mindset.

Responsibilities:

• Responsible to provide an excellent and consistent level of service to customers.
• To perform professional massage therapy, body treatments.
• Provide uncompromised services to guest/member service.

Requirement:
- Minimum 5 years of beauty & spa working experience as supervisor or senior role.
- Willing to work on retails hours & weekend.
- Good customer service, communication & interpersonal skills.
- CIDESCO, ITEC, CIBTAC or other beauty related qualifications
- Good customer service, communication & interpersonal skills.
- Sale oriented, service oriented and customer focused.
- Initiative, passionate, independent, cheerful personality & strong leadership skills.

Accounting and financial reporting

• Manage full set of accounts of Singapore entity in compliance with best accounting practices and accounting standards.
• Hands on month end, quarter end and year end close.
• Carry out financial consolidation of subsidiaries.
• Prepare financial reporting according to local and corporate requirements.
• Manage project cost analytics and reporting.
• Oversee accounting transactions booking and financial report preparation by Assistant Accountant.

Audit, tax and banking matters

• Take ownership on internal and external audit, handle inquires from internal and external auditors, tax agent, tax authorities.
• Prepare detailed financial statements and audit-related documentations.
• Prepare and submit quarterly GST reports, annual income tax filing, withholding tax, etc.
• Liaise with company secretary for corporate finance matters.
• Liaise with bankers for letter of credit, banker’s guarantee, performance bond, respond to bank inquiries.

Sales operations

• Prepare Accounts Receivables Aging report and monitoring.
• Perform invoicing and collection matching to accounts receivables.
• Prepare sales orders, revenue, margin and backlog tracking reports.
• Undertake special assignments and project requirements as needed.

Requirements:

• Min. Degree in Accountancy and/or ACCA equivalent.
• Preferably with working experience in handling full set account and in-depth knowledge of Singapore Financial Reporting Standards (SFRS), and Income Tax Acts (ITA).
• Experience in GST and withholding tax is an added advantage.
• Effective oral and written communication, fluent in English and Chinese to liaise with teams (oral and written).
• Proficient in MS Office, especially MS Excel and MS PowerPoint.
• Good accounting system knowledge.
• Exceptional attention to detail and the ability to meet tight deadlines.
• Immediate availability or ability to start work within a short period is advantageous.

Job Responsibilities

• To carry out supervisory roles in day-to-day site activities including taking care of workers and coordinating with client’s supervisory staff to manage inspections, etc.
• Ensure that all construction & M&E work is carried out or constructed according to the approved plans and design.
• Ensure all works are carried out within time schedule, follow the safety protocols, and maintain the required quality.
• Coordinate with fellow colleagues from different departments to ensure the smooth transition of M&E works and eliminate abortive works through regular discussions.
• Ensure proper preparation of work areas for subcontractors to carry out their works and ensure adequate materials preparation for execution.
• Monitor performance of subcontractors, evaluate the progress and manpower to ensure adequacy and adherence to schedule.
• Keep daily site records of manpower, materials usage, and works status.
• Attends all necessary M&E work progress meetings, internal meetings as & when required.
• Embraces safety and ensures all practices comply with safety regulations.

Job Requirement

• Possess relevant core trade certification, BCSS, CSOC, etc highly preferred.
• Minimum 3 years of M&E Supervisory experience.
• Good verbal and written communication skill.
• 6 days work week.
• Location: Lentor Central

About Us 

Refract Technologies is a pioneering technology company based in Singapore, specializing in the development of cutting-edge immersive solutions. Our focus lies in blending advanced augmented reality (AR) and mixed reality (MR) technologies to revolutionize the way people interact with digital environments. We are driven by innovation and committed to creating transformative experiences across industries, from gaming to enterprise applications. At Refract, we foster a collaborative and dynamic environment where creativity, technology, and ambition converge to shape the future of digital interactions. 

The Role 

As a Finance Manager at Refract Technologies, you’ll be overseeing the accounting and financial operations across multiple subsidiaries and ensuring the group’s financial stability. Working closely with the management team, you will develop and implement financial strategies, as well as provide financial insights and analysis for them to make informed business decisions. You will also be responsible for managing the financial team and ensuring compliance with financial regulations.  

If you are committed to understanding and guiding internal financial decisions involving tax minimisation, risk management, budgeting, asset purchase and sales, we want to speak with you. 

Responsibilities 

• Monitor the day-to-day and month-end financial and accounting operations within the group. 

• Drive value within the business through margin enhancement, lowering costs and driving operational efficiencies. 

• Prepare consolidated quarterly management report.

• Execute accurate reporting such as monthly and quarterly management reporting, to analyse options and make financial recommendations. 

• Participate in strategic data analysis, research, and modeling for senior company leadership. 

• Support project analysis, validation of plans, and ad-hoc requests. 

• Manage the company's financial accounting, monitoring, and reporting systems. 

• Oversee and drive Cash Flow Forecasts.

• Ensure compliance with regulatory financial requirements and accounting policies by constantly keeping up to date with existing and new legislation. 

• Strengthening current internal control and process improvement.

• Manage a team of finance executives to manage all accounting procedures for account results. 

• Manage smooth Corporate Tax Filing.

• Oversee GST Review (Quarterly).

Traits We’re Looking For 

• Ability to synthesize large quantities of complex data into actionable information.

• Commercial and business acumen.

• An excellent written and verbal communicator, who can clearly articulate ideas and information to stakeholders both at a highly technical and layman level. 

• Negotiation skills and the ability to develop strong working relationships with various stakeholders. 

• Ability to work and effectively communicate with senior-level business partners. 

• Excellent business judgment, analytical, and decision-making skills. 

• A keen eye for detail and desire to probe further into data. 

• Proven ability to work under pressure and meet task deadlines. 

Skills and Experience Required 

• Bachelor's degree in Finance or Accounting;  

• 5-8 years of experience in accounting and/or financial analysis 

• Knowledge of consolidated financial reporting 

• Experience using accounting software such as SAP or XERO 

• Knowledge on inventory accounting 

Bonus 

• Experience working in a gaming or technology industry 

• CPA certification 

• eXtensible Business Reporting Language (XBRL) Preparations and Filing 

• Corp Sec Experience 

Roles & Responsibilities

Requirements

l Proven experience as Production Supervisor or similar role

l Experience in using various types of manufacturing machinery and tools

l Organizational and leadership abilities

l Communication and interpersonal skills

l Self-motivated with a results-driven approach

l Problem-solving skills

l Able to work longer hours with prolonged period of standing.

l Must work on weekends/PH.

Responsibilities

l Set daily/weekly/monthly objectives and communicate them to employees

l Organize workflow by assigning responsibilities and preparing schedules

l Oversee and coach employees

l Ensure the safe use of equipment and schedule regular maintenance

l Check production output according to specifications

l Identify issues in efficiency and suggest improvements

l Train new employees on how to safely use machinery and follow procedures

l Enforce strict safety guidelines and company standards

• To establish and develop close working relationship with business partners, distributors and online partners.
• To develop their sales efficiency and maximize the sales.
• Forecasting, pricing, inventory management and partner management ability.
• Hold regular performance and planning reviews with channel partners.
• Working closely with Head of Sales on sales activity and be part of Leica Camera events.
• Provide input to the Channel Marketing activities and in-store programs.
• Constantly providing constructive feedback to the management on various aspects.
• Understand the market and business on a deep level, spending time in doors and sharing insights to management.
• Other duties as assigned.

This is a 12 Month contract role (renewable) based in Singapore.

Responsibility
Engage in business planning to support strategic initiatives.
Assist with Geo FinOps, budgeting, and B2B financial operations, includes, Invoicing, Payments, Vendor and customer registrations, Regional IoT deployment support
Join the Business Planning team in the Geo division, focusing on strategic projects that drive key initiatives.
Offer significant growth opportunities and exposure to the company’s core operations.

Requirement:
Previous experience in consulting or banking, ideally from a top-tier firm.
Extensive experience in research, modeling, and creating presentations.

• Ensuring that all food is of excellent quality and served in a timely manner.
• Planning the menu, keeping in mind budget, and availability of seasonal ingredients.
• Overseeing all kitchen operations.
• Coordinating kitchen staff, and assisting them as required.
• Training staff to prepare and cook all the menu items.
• Taking stock of ingredients and equipment, and placing orders to replenish stock.
• Enforcing safety and sanitation standards in the kitchen.
• Creating new recipes to keep the menu fresh.
• Keeping up to date with industry trends.
• Receiving feedback and making improvements where necessary.

Our company is acting on behalf of our client who has good measuring device business. They need experienced sales supervisor with the following job responsibilities and requirements-

Supervise the activities of the sales team including marketing activities of the product

Assist the manager to run competent sales team.

Provide reports to top management like sales reports, lead generation reports, customer reports, and new customers reports.

Prepare sales presentations and other sales tools.

Assist the managers to ensure adequate client communication, maintain contacts with clients and provide feedback.

Initiate sales activities, strategies, and sales plans required to build brand visibility.

Job highlights

4 off days monthly, rest days depend on schedule. able to work long hours and late in evenings and weekends

Competitive salary 3k and above

Positive and nurturing working environment

Work location: east area

Duration: permanent

Requirements

Qualifications - diploma or high school diploma

Work experience- at least one year working experience in related fields

Job type- full time

Required languages: English and able to communicate with mandarin speaking customers

If you have an interest in applying for this role, please WhatsApp me at 98198786 to apply. Only shortlisted candidates will be notified. Priority will be given to Singaporeans

Young hon Lim/ manager

Render private limited

EA licence no 15c7827

EA reg no R1550906

Responsibilities

• Sales of slimming, facial and beauty treatments
• Provide advices on customer's skin and weight management and answer customer enquiries
• Hands on facial, slimming and hair removal treatments when necessary
• Answer customer enquiries and book appointment for customers
• Handle front desk work and stock inventory

Requirements

• At least 5 years experience in sales and hands-on of facial and slimming treatments
• Beauty certificate is an added advantage but training will be provided
• Willing to learn slimming, facial and other beauty skills
• Able to work any shift
• Able to work OT on weekends and public holiday
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preparations, presentation and storage to ensure food health and safety compliance
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 5 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

• Develop annual and quarterly business plans to maximize the sales and product focuses
• Responsible for demand planning and new product forecasting
• Responsible for the front line teams; to ensure they reach sales targets
• Gather, report, and communicate customers' feedback on service, customers, and product
• Measure, track and analyze key KPIs to enhance results
• Create reports for upper management
• Keep abreast with industry, market trends, and best practices
• Maintaining constant communication between management and staff, to ensure proper operations of the organization
• Achieving consistency across all outlets in terms of great customer experience, service standards, and customer satisfaction

Requirements:

• Service-oriented with a positive attitude.
• Able to lead, influence, and resolve conflicts to reach consensus around common goals.
• Friendly and cheerful personality.
• 5 to 8 years of experience in beauty industry will be an advantage
• Good communication and interpersonal skills.
• Comfortable with working in a fast-paced environment.
• Able to work night shift and split shift
• Customer-focused and possess strong communication & interpersonal skills
• Pleasant disposition & well-groomed
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Job Responsibilities:

I) Data Management and Analysis

• Assist in collecting, organizing, and analyzing financial data from various sources
• Utilize advanced Excel functions (eg, VLOOKUP, pivot tables, macros) to manipulate and analyze data effectively
• Financial Reporting: Support the finance team in preparing monthly, quarterly, and annual financial reports
• Create and maintain financial dashboards to visualize key performance indicators (KPIs) and trends

II) Automation of Processes:

• Identify repetitive tasks and processes suitable for automation within the finance department
• Develop and implement Excel-based automation solutions to streamline data entry, reporting, and analysis

III) Collaboration:

• Work closely with cross-functional teams to gather data and insights for financial analysis
• Participate in team meetings and contribute ideas for improving financial processes and reporting
• Other duties as assigned.

Job Requirements:

• Degree or Diploma in Finance, Accounting, Business Administration, or a related field
• Preferably proficient in Microsoft Excel with experience in using advanced functions and automation tools
• Good analytical skills with the ability to interpret and present financial data clearly
• Good attention to detail and organizational skills
• Effective communication skills and the ability to work collaboratively in a team environment

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

Positive attitude and commitment to excellence

Respective skills in functions to be performed

Excellent interpersonal and communications skills

Team work

Willing to learn and able to work under pressure

Experience in F&B Operations

Preferably 3 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 3 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours if needed

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Key Roles & Responsibilities

• Handle Full Set of Accounts.
• Inter-Company balances and transactions reconciliation.
• Monthly closing of accounts, schedules, reconciliations and reports.
• Quarterly GST reporting.
• Full spectrum of AR & AP duties.
• Prepare and review financial statements of the Company.
• Ensure proper recording and filing of documents.
• Ensure completeness of documentation (including approvals) for all invoices and credit notes issued.
• Daily update of General Journal and input of all accounts data into ERP Software.
• Hands-on experience in cloud accounting systems such as Xero, MYOB would be an advantage.
• Perform ad-hoc duties as assigned from time to time by Management

Requirements

• Degree/Diploma in Accounting.
• Proficient in MS Excel/ MS Word.
• Able to take responsibility, being accountable.
• Team Player and able to work on own initiative.
• Positive attitude, communication & coordination skills.
• Ability to fulfil time-critical tasks on time, keep schedules and deadlines.
• At least 2 years of working experience in related fields.

Responsibilities

• Perform AML monitoring/review on Trade post-transaction files.
• Review/investigate Trade manual screening alerts and red flag escalated by trade processing team for potential sanction violations in accordance with SMBC policies.
• Ensure that review and investigation conclusions are adequately and properly documented for regulatory/audit level review.
• Coordinate and/or prepare the required management information reporting data as applicable.
• Perform daily batch name screening alert clearance.
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc and resolve issues including handling stakeholder’s complaints and escalating all issues to Team Lead / Deputy Group Head / Group Head promptly.
• Prepare reports that summarize team activities and quality metrics.
• Collaborate to improve workflow, suggest enhancements, and support the implementation of improvement actions.
• Other tasks as assigned by Group Head / Team Lead.

Requirements

• Bachelors degree
• Minimum 3 years of experience in the banking industry with exposure to AML Screening and/or Trade AML
• Able to link diverse information to build a full picture and spot inconsistencies
• Possesses knowledge of MAS regulation on AML and Sanctions requirements including KYC, Screening.
• Strong team player
• Good communications skills, hands on, independent and proactive in carrying out investigation on customers and/or transactions. Able to work with front office and operation team.

• Communicate assigned cleaning duties to the cleaning team
• Monitor cleaning operations to ensure quality service delivery
• Assist in coordinating and liaising with clients at project sites
• Ensure teams adhere to safety measures during cleaning operations
• Implement operation plans to improve work processes and service quality
• Submit compiled daily cleaning reports to management
• Ensure stocks of cleaning tools and equipment are in order and replenishment orders are fulfilled in a timely manner
• Assist in implementation of maintenance schedule for cleaning devices on a timely basis
• Assist in planning work schedules and deployment of manpower
• Provide appropriate guidance to cleaners
• Facilitate effective work processes
• Provide feedback and recommend process improvements to the cleaning team
• Respond to major incidents and emergencies
• Report and update on major incidents and emergencies to the management
• Able to work any shift
• Able to work OT on weekends and public holiday
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

This role will be based in Singapore.  You will report to the APAC GTM Finance Senior Director and engage in strategic projects and analysis for ServiceNow APAC.

We are seeking someone with a consulting, investment banking, or similar background to be a Strategic Finance business partner to the APAC leadership team. In a hybrid finance and strategy role, you will support ad hoc strategic projects for APAC leadership, help manage the APAC GTM (Go-to Market) budget, and build global best practices for the Finance organisation in international projects.

What you get to do in this role:   

• Be a key Finance business partner for APAC leadership
• Analyze financial and sales operational data and metrics to make strategic recommendations to help the business in APAC grow and be successful
• Gain wide exposure across the organization as you work on key ad hoc strategic initiatives
• Help build the foundations of FP&A in APAC in partnership with the APAC Finance Senior Director and leadership in APAC – you must be comfortable handling large data and creating reports from scratch – excellent data analysis, Excel, and reporting skills are a must
• Roll-up your sleeves on some data crunching activities, cross-functional initiatives and assist in ad-hoc analysis and presentation requests
• Create analysis and presentations for strategic initiatives across the organization including business cases for additional investments and annual & long-range planning
• Help automate our manual reporting processes and improve existing reports

The Freight Supervisor plays a crucial role in ensuring the accuracy and compliance of our freight invoice audit processes. The successful candidate will have a good understanding of freight billing practices and have competency in optimizing invoice audit processes. In this role, you are to maintain close collaboration with Logistics Service Providers (LSP) and DFS 4PL Control Towers to ensure freight invoices are submitted in full and on a timely manner.

Claim management would be the next area that Freight Supervisor need to focus on in ensuring all claim is being followed up closely and appreciate claim metrics is being measured.

The Freight Supervisor also have responsibilities for ensuring Inbound Delivery (IBD) are available promptly and accurately to avoid delays in goods receiving process. You will need to coordinate between Finance, Divisions and outsourced vendor (IVI) to ensure IBDs are available, and IBD exceptions are addressed in a timely and accurate manner.

Aside from the above, the Freight Supervisor must be able to handle essential analysis work in support of the Senior Manager, Freight Procurement. Reports into the pricing trend, IBD readiness and freight spends are some examples of core freight reports which this role is expected to manage.

What you'll do

Freight Invoice Audit

• Audits freight invoices to ensure billings are made accurately against agreed rate cards; Timely processing of freight invoices for payment.

• Follow up closely with appointed LSP for invoice submission for internal audit and processing.

• Collaborate with internal stakeholders, especially finance, to enhance cross-functional communication and optimize invoice reconciliation processes. (through SOA management)

• Assist in developing and implement best practices for invoice verification and discrepancy resolution

• Assist in introducing potential technology solutions, such as audit software and automation tools, to enhance the efficiency of the invoice audit function.

• Assist in preparing monthly analysis on freight spend and provide insights about cost and risk reduction opportunities

Claim Management

• Collaborate with cross-functional teams to gather necessary documentation and facilitate swift claim submissions.

• Manage the claims management process for damaged, lost, or misdirected shipments, ensuring effective resolution.

• Monitor KPI performance on outstanding claims and communicate closely with our internal insurer whenever required by SOP.

• Track claims metrics and provide insights on trends and areas for improvement.

• Prepare monthly report and analysis on current outstanding claim.

IBD Management

• Prompt communication to internal stakeholders on shipment status and reacts to IBD related problems in a productive manner.

• Maintain strong rapport and working relationship with outsourced vendor on the creation of IBDs

• Ensures IBD are generated in systems accurately and on-time for inbound shipments.

• Resolve IBD exceptions accurately and promptly, ensuring minimal disruption to other downstream processes such as warehouse goods receipts and finance merchandise invoice payment.

Reporting

• Develop core freight reports together with Senior Manager, Freight Procurement to deliver summarized views over freight spend, KPI, trends studies for Management review

• Any other reports and tasks as deemed reasonable by DFS organization for this role

What we are looking for

• Minimum Diploma and above
• Minimum 3-5 years with freight billing related experience
• Self-motivated, deadline oriented
• Collaborative, works well with team
• Must be an excellent communicator with an eye for detail.
• Proactive and work with sense of urgency to resolve freight issues.
• Demonstrate professional and polite demeanor with stakeholders.
• Strong analytical skills with proficiency in data analysis and reporting tools.
• Proficient in English
• Proficient in Microsoft Office Suite (Excel, Powerpoint),
• Minor understanding of PowerBI tools or any other analytical tools
• Good organizational skills and constantly seeking to improve productivity.
• Knowledge of freight rates and incoterms will be an advantage.
• Knowledge of SAP will be an advantage.