Reporting to the F&B Manager, the Management Trainee will embark on an exciting journey to be part of the F&B team, to be trained to become the future leaders in the F&B industry. The trainee will be joining an entry level position with increasing duties and responsibilities to junior management.

The trainee will be having opportunities to be rotated to every in-house food/drinks brands and job functions within the Company throughout the period of the programme (e.g. 18-24 months). They will work alongside with managers and supervisors within the selected F&B outlets throughout the period of the posting for continued growth and career advancement.

Role & Responsibilities:

• Completing all assigned tasks and assisting with day-to-day operations of food/drinks stalls.
• Assisting the manager to ensure smooth operations and financial aspect of the stall/mini-restaurant.
• Gaining good knowledge of the food/drinks stalls operation by exposure to respective position within the stall.
• Supervising store operations, cash control, and shift management.
• Co-leading the team to create the mini restaurant/stall experience for customers by providing prompt service, quality beverages and products.
• Responsible for compliance of all related standards and guidelines, as well as relevant regulatory requirements.
• Preparing documents and updating records.
• Keeping regular contact with customers to obtain feedback on service, food quality and staff friendliness.
• Communicating daily and act as liaison between operations staff and management.
• Travelling to different outlets and participating in daily operations as required.
• Any other duties as assigned

Requirements:

• Degree Certificate in F&B or any related discipline
• Entry level candidates are welcome to apply
• Proficient in Microsoft Office
• Self-motivated and able to work in a fast-paced environment
• The ability to work under pressure and handle challenging situations
• Good time management skills.
• Willing to travel within Singapore
• Ability to engage in physical activities which requires long hours of standing during the work shift.
• Able to work 6 days shift work on rotating shifts, weekends, and Public Holiday
• Fluent in English and Mandarin (written and spoken) to liaise with English and Chinese speaking business associates
• Relevant working experiences in an F&B industry is a plus. Applicants without relevant working experience are also welcome to apply as full training will be provided.

Job Scope

· Carry out the Code of Social Work Practice (CSWP) related operations according to the CSWP manual & practice guide

· Facilitate casework, groupwork & community work

· Plan, implement & evaluate activities/programmes based on assessed needs for the individual, family & community

· Some practice knowledge working with clients experiencing family violence

Requirements

Technical Competencies:-

· knowledge with social policies, social work interventions & community engagement

· Strong analytical, writing, communication, interpersonal and time management skills

Core Competencies:-

· Meticulous and organised

· Preferably with interest & passion working with the elderly

· Preferably proficient in various dialects to interact with the elderly

· Must be proficient in MS office software

Preferred Achievements / Characteristics:-

· Degree or Graduate Diploma in Social Work (Candidates with other disciplines will not be considered)

· Some practice knowledge working with clients experiencing family violence

· Ability to work with diversity and multi-disciplinary teams

Job Description:

• Monitor department performance and report on key metrics.
• Supervise and train team members to maintain high standards.
• Oversee day-to-day operations and optimize workflows.
• Analyse business requirements and adapt to customer needs.
• Maintain a positive attitude and commitment to improvement.
• Communicate effectively with teammates and management.
• Ensure top-notch service delivery and operational excellence.
• Handle heavy equipment as required.

Requirements:

• Relevant experience in F&B supervision.
• Strong leadership and team management skills.
• Hands-on experience implementing operational processes.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Organizational skills and attention to detail.
• Knowledge of health and safety regulations.
• Understanding of operational principles and policies.
• Demonstrated team leadership capabilities.

1. Provide on-going application support and be involved in various stages of the SDLC.

2. Evaluate potential solutions and make recommendations to resolve business problems.

3. Involvement in the system integration testing phase prior to implementation.

4. Plan and coordinate end-user testing for any bug-fixes implementations.

5. Liaise closely with business users and build good rapport.

6. Liaise closely with the vendor (Avanade) that requires delivery of permanent fix due to PROD incidents.

7. Support the team in monitoring and tracking ticket's SLA.

8. Provide guidance and coaching to junior team members.

Requirements / Qualifications:

Candidate should have:

- At least 1-5 years of healthcare IT experience

- A team player and also able to work independently.

- Possess excellent verbal and written communication, analytical and conflict resolution skills with proven ability to translate complex, technical subjects into clear and concise communications to a variety of key stakeholders of different levels.

- Versatile in working independently as well as an effective team player.

-Ability to establish and manage processes and practices through collaboration and the understanding of business

1.The Cook is Responsible for overall operation, hire stall purchase Food and Stock, and make sure everyone is trained on proper food preparation,proper and legal alcoholic beverage service kitchen safety techniques and understand health standards

2. Exceptional people management skills to be able to lead, motivate and develop teams.

3. Promote good relations with staffs, contractors and management.

4 Screens job applicants, hires new employees, and supervises, counsels, staffs as well as recommends promotions, transfers and dismissals.

5. Supervising mult-disciphinary teams of staffs including deaning, maintenance. grounds and security.

6. Organizes and conducts meetings and communicates pertinent information to the staffs.

7. Ensure the operation runs smoothly- including rotas. staffing levels, recruitment and HR issues, conducting audits and ordering suppliers and amenities stocks are available to meet the operational requirements.

8. To have the overall responsibility for the practical organisation of the day to day cleaning operation.

9. Undertaking necessary administration and paperwork and any other duties or responsibility being assigned.

10. Offers a creative menu to compete with other local restaurants.

11. Stays open until the last customer leaves.

12. Cleans up after business hours

JOB REQUIREMENTS

1. At least 5-10 years of relevant experience in this related fields is required.

2. Excellent verbal and written communication interpersonal skills.

3. Good work ethics ability to multitask & work efficiently under pressure.

4. Able to work in a fast-paced environment.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Learns to conduct routine analyses in compliance with applicable methods, protocols, SOPs, and regulatory agency guidelines
• Learns how to document work and maintain study documentation and laboratory records
• Learns how to use laboratory equipment and software appropriate for assigned tasks
• Attends and participates in project meetings
• Learns to perform peer review of data
• Learns to plan assigned workload on a daily basis and effectively schedule multiple assignments
• Contributes to a cohesive team environment
• Plans individual workload in coordination with team members
• Maintains a clean and safe laboratory work environment
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Job Requirement:

• Candidate must possess at least Diploma in Food Science, Chemistry, Science or equivalent
• Interacts with operational personnel, scientific personnel, and department management
• May work with potentially hazardous materials
• Overtime and weekend work as required
• Work requires some standing and sitting for long periods of time, including working within a laboratory hood and standing at a bench top
• Work requires use of PPE (personal protective equipment)
• Will be exposed to potential food allergens
• Entry level are welcome

· Oversee food preparation method and maintain a consistent standard of products with compliance to SOP at all times

· Monitor and follow up on Central Kitchen’s overall hygiene standards, repairs & maintenance and food security issues

· Responsible for enforcing all hygiene all hygiene/health/safety rules and regulations (in Central Kitchen) in accordance to ISO22000:2018 standards and SFA

· Ensure all storage products (raw, semi and finished) are stored at correct storage conditions, properly labelled and are in FIFO & FEFO system

· Supervise & control storage conditions and truck delivery temperature to all outlets according to Food Safety requirements

· Investigate/handle any complaints regarding our products from outlets or customers

· Conduct food safety & food hygiene meetings and training as and when required

· Supervise stewarding in their daily upkeep of crockery and kitchen cleanliness

· Maintain ISO22000:2018 manual, documents and files by updating and upkeeping of all records

· Any other duties assigned by superior

· Diploma in Food Science with 1-2 years of relevant experience in Central Kitchen Management

The Assistant supervisors should relay information quickly, articulately, efficiently and thoroughly, so that employees are kept abreast of all relevant information and understand what's expected of them at all times.

1. In-Charge of Closing and Opening.

2. Knowledge in Cash-In Cash-Out, Cash Register Machine.

3. Making Traditional Coffee, Tea, Beverages.

4. Serving Drinks and Foods.

5. Able to Work Long Hours, Standing Long Hours.

6. Can Communicate, Work, Train Staff.

7. Ensure Workplace is Clean and Hygiene at all the Time.

8. Ensure Stocks is enough for Daily Operations.

9. Assisting with other administrative tasks, when required.

JOB REQUIREMENTS

1. At least 5-10 years of relevant experience in this related fields is required.

2. Excellent verbal and written communication interpersonal skills.

3. Good work ethics ability to multitask & work efficiently under pressure.

4. Able to work in a fast-paced environment.

1.The Cook is Responsible for overall operation, hire stall purchase Food and Stock, and make sure everyone is trained on proper food preparation,proper and legal alcoholic beverage service kitchen safety techniques and understand health standards

2. Exceptional people management skills to be able to lead, motivate and develop teams.

3. Promote good relations with staffs, contractors and management.

4 Screens job applicants, hires new employees, and supervises, counsels, staffs as well as recommends promotions, transfers and dismissals.

5. Supervising mult-disciphinary teams of staffs including deaning, maintenance. grounds and security.

6. Organizes and conducts meetings and communicates pertinent information to the staffs.

7. Ensure the operation runs smoothly- including rotas. staffing levels, recruitment and HR issues, conducting audits and ordering suppliers and amenities stocks are available to meet the operational requirements.

8. To have the overall responsibility for the practical organisation of the day to day cleaning operation.

9. Undertaking necessary administration and paperwork and any other duties or responsibility being assigned.

10. Offers a creative menu to compete with other local restaurants.

11. Stays open until the last customer leaves.

12 Cleans up after business hours

JOB REQUIREMENTS

1. At least 5-10 years of relevant experience in this related fields is required.

2. Excellent verbal and written communication interpersonal skills.

3. Good work ethics ability to multitask & work efficiently under pressure.

4. Able to work in a fast-paced environment.

Roles & Responsibilities

Job Description

• Industry/ Organization Type: Food Production Manager
• Position Title: Food Production Operator
• Working Location: PANDAN
• Working Hours: Monday to Friday, 8.00 am – 5.30 pm
• Salary Package: Up to $4200 + Attendance Bonus
• Duration: Permanent

Key Responsibilities

• Load raw materials into machines and unload finished products, ensuring that the production floor remains organized and efficient.
• Follow all food safety and hygiene standards, including proper handling of food products and equipment cleaning to avoid contamination.
• Maintain accurate production and quality logs, tracking key metrics such as output, quality deviations, and equipment downtime.
• Work closely with other production operators, line supervisors, and quality control staff to ensure production targets are met on time

APPLY NOW!!!

• SFA Hygiene Certificate & Halal Competency Certificate holders preferred (Candidates without certificates will be sent for the course)
• Min. of one (1) year of relevant work experience preferred
• Training provided for candidates without experience

Reporting to the F&B Manager, the Management Trainee will embark on an exciting journey to be part of the F&B team, to be trained to become the future leaders in the F&B industry. The trainee will be joining an entry level position with increasing duties and responsibilities to junior management.

The trainee will be having opportunities to be rotated to every in-house food/drinks brands and job functions within the Company throughout the period of the programme (e.g. 18-24 months). They will work alongside with managers and supervisors within the selected F&B outlets throughout the period of the posting for continued growth and career advancement.

Role & Responsibilities:

• Completing all assigned tasks and assisting with day-to-day operations of food/drinks stalls.
• Assisting the manager to ensure smooth operations and financial aspect of the stall/mini-restaurant.
• Gaining good knowledge of the food/drinks stalls operation by exposure to respective position within the stall.
• Supervising store operations, cash control, and shift management.
• Co-leading the team to create the mini restaurant/stall experience for customers by providing prompt service, quality beverages and products.
• Responsible for compliance of all related standards and guidelines, as well as relevant regulatory requirements.
• Preparing documents and updating records.
• Keeping regular contact with customers to obtain feedback on service, food quality and staff friendliness.
• Communicating daily and act as liaison between operations staff and management.
• Travelling to different outlets and participating in daily operations as required.
• Any other duties as assigned

Requirements:

• Degree Certificate in F&B or any related discipline
• Entry level candidates are welcome to apply
• Proficient in Microsoft Office
• Self-motivated and able to work in a fast-paced environment
• The ability to work under pressure and handle challenging situations
• Good time management skills.
• Willing to travel within Singapore
• Ability to engage in physical activities which requires long hours of standing during the work shift.
• Able to work 6 days shift work on rotating shifts, weekends, and Public Holiday
• Fluent in English and Mandarin (written and spoken) to liaise with English and Chinese speaking business associates
• Relevant working experiences in an F&B industry is a plus. Applicants without relevant working experience are also welcome to apply as full training will be provided.

• Managing daily food operations and ensuring customer satisfaction
• Following food and safety regulations and policies
• Ensure compliance with health and safety regulations
• Overseeing inventory, ordering, and budgeting of food supplies
• Cleaning and maintaning the stall cleanliness
• Basic Food and hygiene certificate
• weekends and public holidays need to work

• To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively
• To provide excellent customer service and management and to ensure that all your staff understands the importance of such standards
• Ensure smooth day-to-day operation of the team
• Obtain sales target and KPIs given by the management
• Assist in planning schedule
• Promote positive work environment
• Ensuring compliance with licensing, hygiene and health and safety legislation/guideline
• Develop strategic and operational plans for managing execution and measuring results
• Any other duties as may be assigned by management
• Able to work night shift and split shift
• Able to work OT on weekends and public holiday
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Responsibilities

• Create impactful visuals for marketing and promotional purposes
• Create assets for use online and offline, including website, social media channels, YouTube, EDM, digital ads, merchandise, name cards, product packaging, product labels, posters
• Liaise with printing vendor to ensure quality printed materials
• Proofing prints, colour proofs, and mockups for quality control
• Take high resolution food photos and videos
• Timely deliveries of artwork
• Assist in marketing matters as and when required

REQUIREMENTS

• Diploma in Graphic Design, Visual Communication, or equivalent
• Preferably from Food related or FMCG industry
• At least three years’ experience creating visual assets (both printed and online visuals)
• Possess an eye for details and a flair for creative designs
• Knowledge of video editing and DSLR
• Interest in photography and videography
• Able to work independently with minimal supervision
• Able to work under tight timelines

Job Posting: Catering Cook – $3000+ (Based on Experience)

Company: Fong Fu Food Catering
Location: 65A JALAN TENTERAM, SINGAPORE 328958

Job Details:

• Position: Catering Cook
• Salary: Starting from $3000+, commensurate with experience
• Work Week: 6 days
• Employment Type: Full-time

Key Responsibilities:

• Prepare and cook in big bulk quantities (Tingkat Orders and Buffet Orders)
• Prepare and cook a variety of dishes, including Western, Asian, and specialty cuisines, etc.
• Ensure food quality, presentation, and portion control meet company standards.
• Manage food inventory, storage, and proper handling of ingredients.
• Maintain a clean, organized, and safe kitchen environment.
• Collaborate with the kitchen team to meet tight deadlines and high-volume orders.

Requirements:

• Proven experience as a cook in catering or restaurant settings.
• Expertise in multiple cuisines is a bonus (e.g., Zichar, Thai, Western, etc.).
• Strong organizational skills and ability to multitask under pressure.
• Commitment to food safety and hygiene standards.
• Positive attitude and a passion for cooking.

Benefits:

• Competitive salary starting at $3000+, with additional allowances based on experience and performance.
• CPF contributions
• 6-day work week
• Opportunities for career growth within Fong Fu Food Catering
• Friendly and dynamic work environment
• Staff meals provided

How to Apply:

Interested applicants are encouraged to email their resume and relevant certifications to [[email protected]] or contact us at [62626565] for further details.

Join Fong Fu Food Catering and bring your culinary skills to the next level!

Job Descriptions:

• Check email and respond to customer's enqiury
• Handle to phone calls and handle customer's queries
• Process sales order, manage goods returned from customers, and coordinate with the logistic department
• Prepare invoices using Autocount system
• Generate monthly SOA and email / send to customers
• Obtain quotation and issue POs to supplier
• Assist in E-commerce receipt, match online orders with sales invoices
• Maintain proper filing of all documents
• Ad-hoc duties as assigned by Management from time to time

Requirements:

• Bilingual in English and Mandarin to liaise with Mandarin speaking customers
• At least 1 year of experience working as an admin
• Proficient in Microsoft Office

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle sophisticated scientific challenges, drive technological innovation and support patients in need.

How will you make an impact?

The Customer Service Supervisor will have a unique opportunity to lead a world-class customer service team and contribute to the flawless execution of our order-to-cash process. You will work closely with commercial sales leaders and other global and regional functional teams to ensure revenue attainment, optimize order management, and provide exceptional customer service. As the subject expert in Customer Service, you will analyze data and information to recommend the right solutions and make informed decisions.

Responsibilities:

• Strong supply chain knowledge & professional in Customer Service, ability to establish strong partnerships with all individuals involved.
• Responsible for overall process of customer PO booking through shipment execution.
• Handle critical customer complaints and issues, provide resolution in a timely and professional manner.
• Develop and implement customer service procedures, SOP and set up QTC processes following internal guidelines & policies.
• Thorough understanding of the business, support revenue attainment for the assigned division through meticulous backorder management.
• Prepare and present weekly reports, analyze data to identify key issues & make recommendations as needed.
• Serve as the main point of contact for critical cases and ensure it can be resolved promptly. Collaborate with factory, Commercial, Finance team etc to ensure seamless customer service and support.
• Lead and scale a customer service team that consistently achieves outstanding results.
• Foster a culture of excellence, inclusivity, and continuous learning.

Qualifications:

• Bachelor’s Degree in BA/BS or Logistics/Supply Chain or equivalent.
• Proficient in excel, data analytics & presentation.
• High energy and the ability to thrive in a fast-paced environment.
• Accountability, proactive problem-solving, adaptability, understanding of business operations.
• Excellent Communication and analytical Skills.
• Sound knowledge in logistics, solid understanding of Customer Service & Supply Chain management.
• Excellent organization & time management skills.
• Able to make timely informed decisions.

Job Description

• Involved in content creation, copywriting and execution for all Tai Sun’s Social Media Platforms.
• Assist in monitoring community growth and numbers.
• Research and suggest ways to engage existing followers and acquire new followers in accordance with the tone of voice of the brand
• Assist in monitoring, reviewing and tracking performance & effectiveness of campaigns.
• Assisting with developing of creative and visual assets for branding and events
• Editing photoshoot images
• Support digital marketing campaign implementation and execution.
• Daily maintenance of Tai Sun’s Social Media Accounts.
• Provide support to any ad-hoc duties as assigned

Requirements

• Good command of English and Mandarin
• Proficient in Adobe Creative Suite and Canva
• Interest in Digital Creative
• Social Media Savvy and knowledge on content creation

Duration: 16 Dec 2024 to 17 Jan 2025

Working Hours: Monday to Friday (7.30am to 4.30pm)

Responsibilities:

- Follow and assist driver in deliveries.

- Picking, packing, loading and unloading of goods.

- Merchandising of goods when required.

- Able to commit till 17 Jan 2025.

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

Are you a hardworking, results-oriented, and fun team player with a passion for the travel and tourism industry? Do you excel in customer service? If so, you might be the perfect fit for our team at the Chinatown Heritage Centre in Singapore. Join us and play a critical role in our daily operations as we continue to grow and thrive in the post-pandemic travel industry.

Job Responsibilities

• Manage ticketing, merchandising, tour scheduling, and overall visitor experience at the Chinatown Heritage Centre.
• Provide exceptional customer service for admissions, bookings, registrations, and visitor inquiries.
• Ensure exhibits are well-maintained, clean, and in good working condition.
• Maintain all equipment and logistics, ensuring the security of items.
• Facilitate and liaise with tour guides for the commencement of guided programs.
• Attend all required training sessions and updates.
• Uphold a high standard of customer service.
• Handle feedback and complaints promptly and professionally.
• Compile daily reports for the Centre Director and Manager.
• Perform other ad-hoc duties as assigned.

Skills and Experience

• Excellent verbal and interpersonal skills.
• Strong organisational and multitasking abilities.
• Willingness to work in a fast-paced environment and continuously learn.
• Proficiency in MS Office and tour management software.
• Ability to work under pressure and meet deadlines.
• Knowledge of travel regulations and industry standards.
• Fluency in English and preferably one other language (e.g. Mandarin / Malay / Tamil), both verbal and written.
• For part-time, availability to work at least six shifts a week, including public holidays and weekends.

Education

• A background in tourism and hospitality is preferred.
• Fresh graduates are welcome to apply.

Salary

• Part-time: S$10 - S$12 per hour

Shift schedule

• Part Time: Morning Shift (930am to 230pm) / Afternoon Shift (230pm to 730pm)

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

Are you a hardworking, results-oriented, and fun team player with a passion for the travel and tourism industry? Do you excel in customer service? If so, you might be the perfect fit for our team at the Chinatown Heritage Centre in Singapore. Join us and play a critical role in our daily operations as we continue to grow and thrive in the post-pandemic travel industry.

Job Responsibilities

• Manage ticketing, merchandising, tour scheduling, and overall visitor experience at the Chinatown Heritage Centre.
• Provide exceptional customer service for admissions, bookings, registrations, and visitor inquiries.
• Ensure exhibits are well-maintained, clean, and in good working condition.
• Maintain all equipment and logistics, ensuring the security of items.
• Facilitate and liaise with tour guides for the commencement of guided programs.
• Attend all required training sessions and updates.
• Uphold a high standard of customer service.
• Handle feedback and complaints promptly and professionally.
• Compile daily reports for the Centre Director and Manager.
• Perform other ad-hoc duties as assigned.

Skills and Experience

• Excellent verbal and interpersonal skills.
• Strong organisational and multitasking abilities.
• Willingness to work in a fast-paced environment and continuously learn.
• Proficiency in MS Office and tour management software.
• Ability to work under pressure and meet deadlines.
• Knowledge of travel regulations and industry standards.
• Fluency in English and preferably one other language (e.g. Mandarin / Malay / Tamil), both verbal and written.
• Able to work on public holidays and weekends.

Shift schedule

• Full Time: 930am to 730pm

Education

• A background in tourism and hospitality is preferred.
• Fresh graduates are welcome to apply.

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

Benefits:

• Competitive compensation package with performance-based bonuses and benefits.
• Central location with convenient access to public transport (reimbursement provided).
• Structured 5.5-day workweek with rotational Saturday or Public Holiday duties.
• Comprehensive medical, dental, and health screening benefits.
• Opportunity to work in a dynamic, fast-paced customer service team with a clear career pathway.

Job Description:

We are looking for a meticulous and proactive Customer Service Assistant to join our Customer Relations Team. You will be responsible for handling a high volume of quotations, sales orders, and customer enquiries across multiple channels. If you thrive in a fast-paced environment and are detail-oriented, we invite you to be a key part of our customer service operations.

Roles & Responsibilities:

• Handle and process a large volume of quotations and sales orders within stipulated target times.
• Respond to customer enquiries via phone, email, and web chat in a professional and timely manner.
• Manage claims related to shipment delays, defective items, or incorrect pricing.
• Collaborate with internal teams and external stakeholders to resolve order-related issues.
• Encourage customers to use our e-commerce platform for a seamless ordering experience.

Requirements:

• Minimum GCE "O" Level qualification.
• At least 1 year of experience in order processing and customer enquiry management.
• Strong customer service mindset, with excellent communication and interpersonal skills.
• Detail-oriented and able to manage multiple tasks efficiently under pressure.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, and Outlook).
• Ability to adapt quickly to a fast-paced working environment.
• Immediate availability will be an added advantage.

Additional Information:

• Location: Central region.
• Working hours: Monday to Friday, 9:00am to 6:00pm; Saturdays/PH on a rotating roster.
• Team: You will be part of the Customer Relations Team, reporting to the Customer Service and POC Manager.
• KPI-driven role with time-sensitive targets for processing orders and responding to customer enquiries.
• OT may be required during peak periods to clear all orders and enquiries before the daily cut-off.

Key Responsibilities:

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides second line remote and onsite technical support to clients.
• Provides second line field engineering services to clients.
• Reports and escalates issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.

Knowledge and Attributes:

• Good communicate skills, both verbal and written.
• Ability to plan activities and projects well in advance and take into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
• Collaboration certifications such as - Valid CCNP Collaboration Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification.

Required Experience:

• Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
• Moderate level experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Moderate level experience providing remote support in Collaboration technologies.
• Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
• Basic understanding of Network routing and switching.

Part timer require - Cashiering / drinks serving (Very simple, just scooping of ice and pouring of drinks)

$15/Hr

Mon - Fri (1030 AM to 230PM)

Ad-Hoc welcome to apply as well.

@ One North (Timbre+ Food Centre)