Job Description

• Industry/ Organization Type: Manufacturing/Semiconductor Technology
• Position Title: Customer Service Engineer
• Working Location: Kallang
• Working Hours: Monday – Friday, 9 am – 6 pm
• Salary Package: Up to $5,000 + VB
• Duration: Permanent

Key Responsibilities

• Pre and post-technical support to customer on vision.
• Provide technical support to customer.
• Provide on-site service.
• Evaluate and qualify new products.

APPLY NOW!!!

• Diploma or Degree in Electrical / Optics Engineering with at least 3 years of experience in machine vision application.
• Able to travel locally and overseas on short notice.
• AOI experience is welcome.
• Good understanding of camera / lens / optical.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65778 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Responsibilities:

• Diagnosing issues on the service site and subsequently repairing or replacing defective parts.
• Commissioning and decommissioning our equipment.
• Studying plans, drawings, specifications, and work orders to ascertain work requirements and the sequence of repairs and/or installations.
• Ensuring that deadlines are met for service, repair, and overhaul work.
• Providing technical support for service calls.

Requirements:

• Minimum NITEC in Mechatronic/Electrical or Electronics Engineering or it's equivalent
• At least one year of related field service experience
• Understanding of relevant electrical codes, standards, and regulations.
• Proficiency in installing, repairing, and maintaining various types of electrical system equipment and components.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Accurately capture service related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion.
• Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions and decide on actions to resolve product issues.
• Responsible for end to end pump servicing from installation, commissioning to after sales services.
• Provide onsite advise to customers on technical issues.
• Project, perform and deliver under pressure with tight deadlines when necessary.
• Responsible for performing Installation and commissioning activities.
• Appraise, troubleshoot, repair of vacuum pumps.
• Setting up workshop for repair of vacuum pumps.
• Provide front line support for key field service activities in line with customers’ requirements. Examples being basic fault finding, rectification and planned maintenance activities.

Job Requirements:

• 'O' level/ ITE/ Diploma with 1-2 years of hands-on experience in servicing major brand of Industrial and Semicon vacuum pump (wet and dry pump).
• Experience in Edwards, Leybold, Busch, Pfeiffer, Adixen, Ulvac pump will be an addvantage.
• Proficient /able to interpret technical drawings and documents.
• 5 day work week.
• Attractive Benefits.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

• Work closely with overseas agent/partner and customer for scheduling of shipment.
• Check on vessel sailing schedule, source for quotations, negotiate rates with carrier and co-loader, and confirm booking with carrier.
• Follow up and update customer on all shipment details, schedule and status.
• Request loading plan from freight forwarder at least 2 working days before vessel expected time of arrival and share loading plan with customer; and coordinate on all loading issues.
• Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy.
• Respond to customer enquiries and provide quotations to customers promptly.
• Ensure timely and accurate processing of orders and issue billings accordingly.
• Ensure procedures for processing of orders with specific restrictions and that require price approval are strictly adhered to.
• Analyse data pertaining to customer feedback and complaints to identify key focus areas; and propose and executive action plans to enhance quality of service, improve process efficiency and service standard so that optimal results are achieved.
• Perform scheduled service call to customers semi annually to gather customer feedback and strengthen relations.
• Prepare and handle full set of shipping documents including but not limited to submission of dangerous goods form to carrier if necessary, transhipment and export permit, master bill of lading, house bill of ladings, certificate of origin application, tax invoice and arrival notice.
• Send stuffing photos, tally sheet, shipping note and final summary to overseas agent/partner.
• Arrange for cargo pick up, permit clearance and transfer; and attend to customer queries; and engage haulier services when necessary.
• Check commodity harmonized system code if applicable.
• Verify and analyse information gathered from customers’ feedback; and resolve the issues on the spot whenever possible. Otherwise, work closely with the relevant department to ensure customer complaints are appropriately addressed, service recovery are carried out promptly and preventive actions are in place to prevent recurrence of similar issues.
• Provide administrative support when necessary and this includes but not limited to filing, data entry, retrieval of documents, etc or any other duties assigned.
• Manage and coordinate the flow of information between customers, warehouse and the transport team concerning the status of orders, incoming shipments, arrangement for cargo pick up, engagement of haulier services, unstuffing of incoming shipments, delivery arrangement, wrong orders, returned/damaged goods, unavailable loading bay at customer site, direct reject of orders at point of delivery, etc.
• Ensure that critical information with regard to urgent delivery, special timing request are communicated and follow up with the transport team till completion of delivery.
• Liaise with customers to evaluate and establish actual reason for direct reject of orders at the point of delivery; and rectify the error when necessary and work with finance to process credit note promptly and accurately.
• Work closely with accounts team to: a. Resolve and reconcile credit note discrepancies against payment made by customers; b. Resolve and reconcile price error in orders and generate price difference credit note upon receipt of approval from customers and the Company.
• Exercise good customer service skill when managing difficult customers and/or customer complaints.
• Other ad hoc duties as assigned.

Job Requirements:

• Diploma & above with 1-2 years relevant experience.
• Diploma/ Degree in Logistics/ Shipping with NO Experience is welcome to apply. Training will be provided.
• Prior experience in customer service and/or in the logistics industry would be distinct advantages.
• Knowledge in import/export shipping procedure, incoterms and documentation are added advantages.
• 5 day work week.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

Job Description

• Industry/ Organization Type: Safety Tech MNC
• Position Title: Service Engineer (Marine)
• Working Location: North-East – Ang Mo Kio
• Working Hours: 5 days (Mon to Fri: 8.30 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS+ Performance Bonus + Mobile Allowance and Transport Allowance
• Duration: Permanent

Key Responsibilities

• Inspecting safety equipment (e.g. Fire Detection System, Gas Detection System)
• Resolving onsite malfunctions
• Rectification of safety systems
• Repairs and technical improvements
• Installation and commissioning of new systems
• Ensure proper maintenance of onsite equipment

APPLY NOW!!!

• ITE in Electrical or Electronics
• Min. 1 year of working experience in a hands-on job
• Experience as a field engineer or similar role in a Marine background is a plus
• Comfortable with travelling out of Singapore for work
• Able to work in adverse weather and overtime and weekends
• Willing to be assigned onboard ships at anchor, in shipyards, or abroad, should the job require it
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66085 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Customer Service Assistant (Mon-Fri, East, Up to $2200)

Salary up to $2200
Workdays: Mon- Fri, 10-7pm
Location: Macpherson

Responsibilities:

• Provide good customer service
• Assist customer on enquiries and requests
• Coordinate deliveries pick up and collection
• Data entry and process documents
• Assist in ad-hoc administrative duties when required.

Requirement:

• With Customer Service Experience

You may email your resume to [email protected] or whatsapp wa.me/6590066657 for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
Lee Ming Hui (Reg No. R21102976)

Two MICHELIN-starred Saint Pierre is a modern French restaurant located at One Fullerton & we are looking for committed & experienced individuals to join our team.

Role Description

• As a F&B Executive, the incumbent will be assisting the Restaurant Manager in the day-to-day functions of the restaurant.
• A F&B Executive should be proactive and methodical, dispensing their duties with a smile to ensure that they provide efficient and excellent service to the guests at all times.
• The incumbent will take directions and guidance from the managers and operationalise all customer interactions, ensuring that all restaurant service standards and standard operating procedures are maintained.
• The F&B Executive will manage all customer interactions, including seating, recommending/upselling menu items, taking orders, fulfilling orders and servicing their needs as guests of the restaurant.
• The incumbent must assist in other operational functions including restaurant opening and closing duties, cleaning and clearing tables and other side duties, e.g. polishing glassware, filling condiments.
• A F&B Executive is expected to be a team player, stepping up to assist, support and lead other members of their team when necessary.

Requirements

• Degree in Hospitality, Restaurant Management, or other.
• Individuals with 1-2 years of experience in a fine dining restaurant/Michelin-starred establishment or similar setting.
• Passion to develop career in a fine dining restaurant.
• Able to work shifts, weekends and public holidays.

Send your resume to [email protected]

Ubix (walking from Ubi MRT)

Mon-Fri 8.30-5.15

6 months, extendable

$3000 - $3500

· Manage enquires from customers through our call center and walk-in customers if needed

· Resolve customer enquiries and issues in a timely manner

· Identify and propose new processes to improve the operational efficiency and effectiveness

· Handle challenging situations or objections to handle complaints and queries effectively under pressure

· Working cohesively with other teams/stakeholders to achieve company and department objectives

· Reporting regularly to line leader on all activities relating to the role

· Handle adhoc tasks assigned by line leader

Interested candidates, do submit your resume to: [email protected]
Telegram me at @jocelynchan

Jocelyn Chan Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820 [email protected]

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

To handle inbound calls and assist customers to make service
appointment via e-booking system
• Conduct outbound calls and making appointment booking for
customers to visit the service center.
• Communicate politely and timely with customers on their
enquiries, requests and/or complaints via phone channels and
convert each engagement into a positive customer experience.

Requirement :

Minimum 2 years working experience in relevant customer service

industry.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Location: Tuas

Contract Customer Service Agent

12m + 1m completion bonus

Salary: 3500-4000 base

company bus from Boon Lay, Jurong east, CCK, Outram, Bedok MRT

Mon-Fri 8.15-5.00pm

JOB SCOPE

Process customer orders/enquiries daily by email, fax, or phone call.

Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.

Coordinate and correspond to customer/sales on the sales order status.

Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

Handle export shipments for intercompany and direct overseas customers.

Prepare the shipping document for Singapore and export shipment.

Support in investigations of internal / external complains to identify root cause and provide solutions.

Ensure hazardous substance license from customers are valid and adhere to the regulation set by NEA and SPF.

Ad-hoc duties assigned by manager.

Interested candidates, do submit your resume to: [email protected]
Telegram me at @jocelynchan

Jocelyn Chan Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820 [email protected]

We are currently hiring for Service Crew. This is not your next job; it is a career within the company. We highly value our employees – Great career advancement and providing feedback opportunities.

We are looking for vibrant, energetic, and have a passion for F&B industry people like yourself!

Job Description:

- Attending to customers, presenting menus, and recommending dishes.

- Assist in order taking.

- Providing good customer service.

- Preparing beverages.

- Serving food and beverages, clearing tables.

- Always ensuring the cleanliness and hygiene of the restaurant.

- Cashiering duties.

- Other ad-hoc duties as assigned by the Section Manager.

Job requirements:

- A food and safety certificate is required. Candidates without will be sent for the course.*

- Able to work on weekends.

Working locations: Punggol/ Serangoon/ Holland Village/ East Coast/ Selegie Rd/ Greenwood Ave

Working Hours: Hours between 10.30am - 10pm

Working days: Minimum 1 day/ week, Maximum 35 hours/ week

Interested applicants, please click apply now!

Applicants will be contacted if they are shortlisted.

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Location: Bukit Merah

5 Days Work Week

Salary: $3,000 - $3,800 (based on experience)

Responsibilities

• Coordinate shipments with customers, suppliers, and freight forwarders to ensure a seamless shipping process.
• Process online freight bookings through carrier portals.
• Follow up on booking confirmations with carriers.
• Prepare booking confirmations for customers.
• Monitor Portnet DG approval status and other related tasks.
• Prepare various documents, including Proforma Invoice, Debit and Credit Notes.

Requirements

• GCE O Level/ Diploma holder
• 2-3 years of related experience in shipping and logistics background
• Proficient in MS Office

Interested applicants, please email your resume to [email protected]

Tan Li Lian

EA 01C3135

Reg R1100465

• Mon to Fri
• Working location: Tuas
• 8am - 5.30pm
• Salary: $2,300 - $2,800

Job scope and responsibilities:

· Generate quotations to customer

· To assist in purchasing the necessary parts for service jobs

· To check spares availabilities & lead time with various suppliers

· To check & ensure that prices quoted from vendors are competitive

· To track spares delivery status and advise accordingly to store-man

· To track & file all purchases with reference to service jobs

· To prepare Delivery orders & Invoices in a timely and organized manner

· To assist service team on logistic preparation for overseas job assignment

· To assist the Accounts team with proper documents to ensure timely payment from customers

Expectation:

· Diploma / Degree

· Min 2 -3 years of experience

Sales Manager (FMCG Non-Food / Health & Beauty)

Location: Woodland

Salary : $4000 + Commission

Working days: Monday - Friday (7.30am -5pm / 8am-5.30pm / 8.30am-6pm)

Job Responsibilities

• Formulate strategic plans and initiatives aimed at bolstering business channel expansion.
• Manage sales accounts, catering to various sectors including general trade, convenience stores, wholesalers, modern trade, and food service, with a focus on nurturing strong customer relationships.
• Drive the acquisition of new accounts and the promotion of existing and new products to both current and prospective clients.
• Meet sales objectives by achieving targets, managing channels effectively, and controlling costs.
• Develop and implement sales promotion strategies and budgets to surpass channel sales goals.
• Generate comprehensive sales reports for management review.
• Optimize resource allocation within the sales budget for maximum efficiency in designated channels.
• Conduct regular field visits to ensure route coverage, monitor competitor activities, and identify growth opportunities.
• Inform sales channel clients about new products and promotions to stimulate increased sales.
• Establish and maintain an efficient outlet servicing schedule to meet or exceed sales targets.
• Collaborate with the Marketing team to execute effective sales activities and promotions, enhancing product visibility and consumer engagement.
• Lead and inspire a sales team to achieve set targets.
• Provide coaching and support to enhance the sales capabilities of team members.

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Key Responsibilities:

To respond to customer inquiries and provide information

products, services, and addressing general medical inquiries in a clear and professional

manner.

To assist customers in placing orders, tracking shipments, and processing

returns or exchanges.

To develop a deep understanding of product offerings to

effectively address customer questions and concerns.

To Maintain detailed records of customer interactions and transactions in

customer relations management (CRM) for reporting and analysis purposes.

Qualifications:

● Min N/O Level /Diploma

● Excellent communication and interpersonal skills.

● Previous experience in customer service, call centre, or a related field is a plus.

Interested candidates please send a copy of your resume in MS Word to

[email protected]

EA Personnel: Valerie Yong Kian Fung (R1103704)

Company Reg. No 199601303W

EA Licence No. 99C4599

• Location: Boon Lay, Pioneer

• Working hours: 08:30 to 17:30 (Monday to Friday)

• Salary: Up to $6,000 (depending on experience)

Factory Operation Manager (Food Industry, Forklift License, West)

Job Description:

• Oversee the daily operation and function of the Factory. Enforcing company policies as well as government's laws and regulation at all times
• Manage Factory Supervisor and Factory Workers, take note of their welfare and complaints if any, and manage their performance and conduct
• Manage factory inventory and production and ensure meeting the company’s monthly target including the arrangement for shipment out to our customer.
• Manage quality control on products manufactured and ensure products are kept at the right temperature at all times.
• Manage the maintenance/upkeep of all facilities/equipment in the factory and ensure hygiene and cleanliness of the factory environment at all times
• Ensure safety in the factory environment and implementation of First Aid / CPR / Workplace Safety and Health / Risk management in the workplace
• Liaison with supplier on factory supplies matters
• Other duties and responsibilities, which may be assigned to you from, time to time with your consent

Job Requirements:

• Degree or Diploma in Food Science / Engineering / Operation Management
• Minimum 3+ years of previous experience in a supervisory or managerial role, ideally, within a food production environment
• Knowledge of Good Manufacturing Practices (GMP), HACCP, relevant regulations, health and safety requirements, auditing requirements and relevant legislation
• Experience in LEAN manufacturing and delivering change, as well as implementing continuous improvement
• Strong team leader with a drive to deliver quality outcomes with efficiency and with a passion for continuous process improvement
• Demonstrate strong communication, negotiation, problem-solving, analysis, and decision-making abilities
• Demonstrate ability to lead, train, and develop diverse team
• A hands-on leader with a can-do attitude
• Proficiency in Microsoft Office, especially Excel
• Possesses valid Forklift License

Interested applicants, please send your resume to Charlene (R22105303) at [email protected] with the email subject header "Job Application for 18895, Factory Operation Manager (Food Industry)".

We regret that only shortlisted candidates will be notified. Other applications will be updated in our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Please find our Privacy Policy Agreement in the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

(Lau Rui Lin, Charlene, EA Registration No: R22105303)

We are looking for vibrant, energetic, and have a passion for F&B industry people like yourself!

Job Description:

- Attending to customers, presenting menus, and recommending dishes.

- Assist in order taking.

- Providing good customer service.

- Preparing beverages.

- Serving food and beverages, clearing tables.

- Always ensuring the cleanliness and hygiene of the restaurant.

- Cashiering duties.

- Other ad-hoc duties as assigned.

Job requirements:

- Prior F&B experience is an advantage.

- Training will be provided.

- A food and safety certificate is preferred.

- Able to commit on weekends.

- A passion for interacting with customers.

- We look forward to candidates who have teamwork and are willing to build a new generation of the F&B industry together with the company.

Benefits:

- Housing and transport allowances

- Staff Meals

- Skills incentives

- Yearly bonuses

- Sales incentives

- Seniority allowance

- Uniforms provided

- Medical benefits

- Yearly increment

Working locations: Punggol/ Serangoon/ Holland Village/ East Coast/ Selegie Rd/ Greenwood Ave

Working Hours: 9 hours + 1 hour lunch

(11am - 9pm / 11.30am - 9.30pm/ 12pm - 10pm)

Working days: 5 days/ week (Full-time)

Interested applicants, please click apply now!

Applicants will be contacted if they are shortlisted.

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Key Clients: Shipyards in Singapore and Asia

• Commercial development for The Company's product line, including defining and establishing commercial strategies through market research in both the domestic and international markets.
• Create and implement all strategic sales programs to support corporate goals and sales performance targets.
• Accountable for maximizing profit margins and fulfilling predetermined sales targets.
• Create monthly/annual sales and forecast budgets, as well as sales proposals for customers.
• Project management and department profit and loss responsibility Stay current on industry news and trends, goods, services, rivals, important information regarding legacy, existing, and developing technologies, and the most recent product-line advancements
• Proactively lead, own, and take responsibility in the customer / sales team context for discussions on technical solutions proposed by the company in a way that builds credibility with its clients.
• Planning of manpower and work schedules, mentoring and supervising technicians doing service jobs.
  Inspect and install engines, stern tubes, and deck machinery on a range of boats.
• Keep track of, manage, and order the stock inventory.
• Collaborate closely with sales teams to establish successful working relationships and to comprehend sales strategy and approach to accounts and possibilities.
• On a regular basis, provide accurate account information/reports to the Managing Director in accordance with the agreed-upon function reporting method.
• Organizational and sales team development through the exchange of expert skills and information via training and coaching as needed.
• Deliver sales presentations and technical discussions.
• Prepare sales forecasts, contract negotiations, and customer quotations.
• Manage and develop relationships with potential and current customers.
  Planned, coordinated, and participated in numerous exhibitions / tradeshows.
• Employee well-being, direction, discipline, and performance. Furthermore, that department strictly adheres to all legal and company laws and regulations.
• The health and safety of department employees, subcontractors, and other employees as they work on department jobs or are assigned to other departments.
• Ensuring that the department adheres properly to the ISO management system.
• To meet the EHS requirements of all stakeholders and interested parties.
• Any other tasks that management may assign.

Requirements:

• At least Degree/Diploma in Engineering
• At least 5 years working experience in Marine or Offshore / Oil & Gas Industry

The Job:

The Administrative Assistant is essential in ensuring the operation is seamless hence allowing us to deliver on our promises to clients.

Responsibilities:

* Process customer order

* Place order with supplier

* Stock in/ stock out of goods for deliveries

* Liaise with freight forwarder to arrange import/ export shipment

* Co-ordinate with sales support team on after-sale service activities

Qualifications:

· Minimum Diploma in Biotechnology, Business Administration or Accounting will be ideal

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Our client is a Government link company in the FMCG industry. Due to their current expansion plan, they are looking for Customer Service Officers to join their Services team, in hopes of developing the current high performing team. They are located in the West – easily accessible.

Working hours:

3 rotating shifts (8.30am to 6pm, 10.30am to 8.00pm or 1.00pm to 10.30pm)

Working days: 5 days/week (inclusive of Saturday, Sunday and Public Holidays)

Location: Joo Koon

Job Scope:

• Serve as an ambassador, assisting customers with purchases and inquiries through various channels.
• Handle customer feedback via phone, email, social media, and live chat, ensuring timely resolution.
• Create feedback reports to analyze trends and contribute to service improvement.
• Collaborate with internal teams and logistics vendors to fulfill customer requests.
• Any other ad-hoc assigned duties

Job Requirements:

• Minimum GCE 'N' level or 'O' Level.
• Customer service experience is preferred.
• Working knowledge of systems like Zendesk or SAP is advantageous.
• Proficient in using Excel for data management.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

• Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

• Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

• Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practices

• Arrange trucking & collection of cargo.
• Process custom permit.
• Inform shipper on any changes in vessel details or delay in arrival date.
• Booking & shipping documentation.
• co-ordinate & monitor shipment with carriers and clients.
• Support in all aspect of sales and operational activities.
• Assist operation with preparing BL.
• Assist with billing and closing jobs.
• Follow up on customer enquiries, agents & complaints.
• Other ad-hoc duties as assigned by the supervisor.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong