Seeking for Service Desk/Account Admin Executive (Novena)

1 year contract under agency payroll

Location: 55 Newton Rd, Revenue House (Novena)

Salary (inclusive of all allowance): $2300 - $2700

Incentive of performance bonus up to 1 month basic salary subject to reporting manager’s appraisal at the end of 1 year contract

Work Schedule: Mon - Fri Staggered Hours + Saturday (once a month)

Monday - Friday (shift to rotate weekly-based)

• 7am - 4.30pm
• 8am - 5:30pm
• 9am - 6:30pm
• 10am - 7:30pm

Saturday (shift to rotate person-based, take turn): 7am - 1:30pm

Jobscope:

• As Service Desk Executive, confident with answering phone calls and able to provide first-level support to end users.
• Familiar with the use of incident management tool, SMoD.
• Perform unlock AD user accounts, service accounts, check on password expiry and check on account status.
• Able to understand user's issues and logged as incident accordingly based on severity.
• Escalate and then follow-up incidents with support teams within SLA timeframe.
• As a Data Centre Operator, able to verify visitor's identity and check on the purpose of visit.
• Health check within data centre: ensure CRAC units are up, alert when high temperature.
• Health check on servers in data centre and notify System Administrator if there is abnormality.
• Able to manage retired/spoilt hard disk for disposal and process accordingly.
• As Account Admin Executive, create and delete AD user's accounts, service accounts.
• Reset password of above-mentioned accounts.
• Assign and unassign of RSA tokens to users.
• Create and delete AD groups, add and remove AD users from/to groups.
• Prepare and print out password letters for new onboarding users.
• Knowledgeable in Microsoft Outlook. Able to have quick observation in checking emails as email contents can be critical and may contain alerts.

Requirement:

• Singaporean (required g50 clearance)
• Able to work Staggered hours on Mon - Fri and once a month on Saturday as per duty roster
• Higher Nitec or Diploma in IT
• At least 1 year experience in IT
• Knowledgeable in Microsoft Outlook
• Keen in the jobscope listed above
• Able to commit for the full 1 year contract
• Punctuality in attendance

Job Description:

- Reply emails, phone calls, and walk-ins enquiries

- Schedule and prepare class attendance for commencement

- Maintain student records

- Organise logistics matters

- Plan events for students or team members

- Train new team members

- Maintain Bunka’s social media pages

- Other administrative matters or duties to ensure that the school operates smoothly.

Job Requirements:

- Is fun and energetic

- Interested in Japanese culture

- Has experience in Customer Service

- Possess a strong command of English (written and spoken)

- Possess good administrative skills

- Has knowledge in MS Office, Google Drive, One Drive

- Takes initiative and pride in your work

- Able to answer phone, email or walk-in enquiries appropriately

- Able to adapt to changes

- Looks forward to sharing and gain knowledge, and contribute ideas to the company

- Is tech-savvy

- Able to speak basic Japanese (optional)

- Able to do graphic design/ animated videos (optional)

Working hours:

- Mon - Fri 10am to 7pm

- Some Saturdays or Sundays 10am to 5:30pm

***To start work from March 2024 onwards***

Bonus:

Employees can take Japanese classes for FREE after probation period.

The Delivery Driver assists to fulfil the delivery orders and assist on company's operations such as warehousing. Take own initiative to work with minimum supervision. Delivery of ice confectionaries to B2C as well as B2B. Maintenace of freezer at customers' locations.

- Work days: 6 days

- Work hours: 9am to 6pm (Time varies)

- Vehicle able to drive back

- Season parking, fuel and cash card covered by company

Responsibilities:

- Inventory stock in and out

- Loading and unloading of goods

- Delivery of goods from factory to customers and outlets

- Picking and packing of goods

- Maintain cleanliness and tidiness of warehouse and vehicle

- Stock preparation

- Any other ad-hoc duties assigned

Requirements:

- Applicant must possess a valid class 3 driving license

- Good driving records

- At least 2 years of driving delivery experience

- Must be able to drive a refrigerated box cold truck

- Must be a team player

- Physically fit

- Independent and able to work multi-task

- Familiar with roads

No prior working experience required as training will be provided.

Service Crew

Working Days: 4 days (public holidays off)
Working Hours: Mon-Thu 9am - 330pm (30mins break)
Salary: $1,400
Locations: Near to One North MRT

Job Scope:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

• Working days: Mon-Fri (8.30am-5.30pm), Sat (8.30am-12.30pm)
• Office Location: Aljunied
• Benefits: Variable Bonus

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.

• Ability to troubleshoot and think independently.

• Mechanical and electrical aptitude and demonstrated

• Ability to train the end users.

Requirements

• Knowledge of Basic Networking.

• Computer and analytical skills.

• Prior experience in the maintenance and repair of printers manufactured by HP, Brother, Lexmark, Okidata, Xerox.

• Possess excellent customer service and communication skills.

• Complete all administrative aspects of the job on time and error-free.

• Provide accurate feedback with close call information, parts usage reporting and customer meter readings.

• Must be able to problem solve, conduct is written and verbal communication, read and comprehend technical information.

• Must have a reliable vehicle (motorbike)

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref29"at"trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lai Jun Leong (Cedric)

EA Personnel Reg No: R21102891

Responsibilities

• Carry out cashier responsibilities, stock inventory, record transactions, and merchandise products following the Company's Standard Operating Procedures (SOP).
• Maintain store cleanliness in accordance with the standards and regulations set by the relevant authority.
• Receive customer orders and suggest additional products to enhance sales.
• Ensure a sufficient stock of various items for daily store operations.
• Other ad-hoc duties as assigned

Requirements

• GCE O level or Basic Food Hygiene Course
• 1 year of working experience in related field

Interested candidates who wish to apply for the advertised position, please click the APPLY button.

EA License No: 13C6305
Reg. No.: R22109637

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Customer Service (Freight forward) - Redhill / Shipping [3770]

• Mon - Thu: 8.30am - 5.30pm | Fri: 8.30 - 5pm
• Redhill
• $2,500 - $3,500

Responsibilities:

• Handle day to day operations and transaction in the forwarding area
• Arrange bookings for shipping documents e.g.shipping orders, shipping notes, B/L etc
• Ensure timely dispatch of shipping documents

Requirements:

• At least 1 - 2 years of relevant experience

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Location: 100 AM mall (Tanjong Pagar) or The Woodleigh Mall (Woodleigh)

Job description:

• Only Sporeans or PRs.
• Customer service
• Processing customers’ order
• Performing cashier duties
• Food preparation
• Maintain cleanliness of outlet
• Inventory management

Package for Full Time:

• 6 working days (8 to 10 hrs shift work)
• Up to $2800/ month with attendance and sales incentives + OT pay
• Monthly package excludes PH pay
• Annual medical claim, annual leaves and referral incentives
• CPF contribution
• Opportunity for career progression
• Course sponsor for SFA Food Safety Level 1 course

Apply the job now via https://forms.gle/Yyv6nN5i1QTrttjh9 OR drop your resume at [email protected] / Whatsapp us at 86786568. Shortlisted candidates will be contacted for interview.

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are hiring Service Associate - Service Center

As a Service Associate - Service Center, we rely on you to

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Communicates and writes with fluency
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

If you are the right person, what are you waiting for? Click the apply button now!

This is a pivotal role that requires a versatile person with professional communication skills to handle and resolve issues.

Key Responsibilities:

• Oversee and manage the Guest Experience Index (GEI) to measure customers’ sentiments of the brand and develop strategies to drive a high standard of customer satisfaction.

• Work collaboratively with various internal stakeholders to ensure customers’ experiences align with the company's brand and mission.

• Manage and optimize the Customer Relationship Management (CRM) system to ensure seamless integration across the company and accurate data capture throughout the customer lifecycle.

• Analyse customer feedback from all consumer touchpoints, identifying trends, areas for improvement, and opportunities to increase customer loyalty.

• Offer prompt and accurate responses to customer inquiries via phone, email, social media, and chat.

• Investigate and resolve customer complaints, ensuring solutions align with brand values and improve customer satisfaction.

• Collaborate with internal stakeholder teams to address and prevent recurrent issues.

• Prepare and present weekly and monthly customer service reports on feedback, GEI and NPS scoring, service recovery, and actionable recommendations.

• Undertake additional Marketing administrative duties as required, including sourcing quotations, preparation of minutes, reports, and upkeep marketing assets inventory.

• Manage the CEO's schedule, including organizing appointments, meetings, travel arrangements, and expense claims.

Requirements:

• Demonstrable experience in customer service, ideally within the hospitality or F&B service sector.

• Exceptional written and verbal communication and interpersonal skills.

• Proven ability in problem-solving, maintaining a customer-focused approach and exceeding customers’ expectations.

• Able to manage stressful situations with poise and professionalism.

• Proficiency in PowerPoint and Excel

• Review of operation data to submit mileage claims via LTA system in a timely and accurate manner
• Liaise with relevant parties within the company for information required for mileage claims
• Any other ad-hoc duties assigned by Execs that are related to mileage claims

Requirements:

• Minimum Diploma in any discipline
• Able to manage, drive and thrive in a performance-oriented environment
• Ability to work well with others in a collaborative environment
• Ability to think ahead and anticipate possible barriers
• Self-motivated to carry project to its end
• Demonstrate the ability to follow through on commitments
• Willingness to be open, to learn, and take on new responsibilities
• Good written and verbal communications skills
• Proficient in Microsoft Office (i.e. Words, Excel)

• Greeting, welcoming, and guiding patients to their designated seats.
• Personalize each patient experience by using the patients’ names where known. Acknowledge their needs where known. Pass on the relevant patients’ information to the Clinic Manager and Supervisors.
• Serve patients refreshments and attend to their requests quickly and accurately.
• Sees patients off when they leave and remind them to take their belongings.
• Keep countertops and floor in service areas clean and sanitary.
• Carry out any other duties as assigned by the supervisor.

Requirements:

• GCE ‘O’ Level with a Certificate is an advantage
• At least 1 year of work experience in service or F&B industry is preferred
• Candidates with no working experience are also considered as training will be provided
• Pleasant personality with well-groomed, clean, and professional appearance
• Good team player, self-motivated and with ability to work independently
• 5.5 days office hours, saturday half day
• May be required to rotate between clinics

Description:

• Create and update equipment card, service contracts, service calls in SAP system
• Check, sort and process invoices and verify them against SAP system
• Review purchase requisitions for completeness and accuracy

Requirements:

• Able to use Microsoft Office (Outlook, Excel and Word)
• 1 to 2 years exp in procurement / order processing / supply chain / customer service / / logistics / admin
• SAP experience will be an advantage

Interested candidates, please forward your resume to [email protected]

EA Personnel No: R1333338
EA Personnel Name: Huang Jingsheng Kevyn
Company Registration Number: Recruit Express Pte Ltd (99C4599)

General Description

• Provide first-level technical support to end-users for desktop and laptop hardware, software, basic infrastructure, and network issues.

• Diagnose and resolve issues related to desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.

• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.

• Follow ITIL processes for incident, problem, and change management.

• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.

• Maintain accurate and up-to-date records of all desktop, infrastructure, and network-related activities.

• Ensure compliance with IT policies and procedures.

• Assist with the management of the asset inventory for desktops, laptops, and network devices.

• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.

• Any other task assigned by the reporting manager or team lead.

Work Experience

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Overview of Role

To lead, manage, and drive the Operations/Projects for each of the Company’s Managed Services outsourcing client assigned.· Monitor and Manage Service delivery and Service Level Agreements ensuring that the Company’s obligations are issues escalated and prioritized.

Responsibilities

• Responsible for managing all aspects of day-to-day Service Delivery Support.
• Work closely with all operational areas of their assigned accounts/business units, in particular with all Lines of Service.
• Ensure Incident Management processes are followed effectively (ie., SRT’s escalation and notification).
• Process management and co-ordination for PIR’s and RCA’s for incidents affecting their respective customers, in conjunction with the Company’s Problem Management, ensuring the appropriate Company’s Business implement actions to prevent re-occurrences of the same issue.
• Monitor and Manage Service delivery and Service Level Agreements ensuring that the Company’s obligations are issues escalated and prioritized.
• Coordinating Change Management activities as required.
• Identify, implement and drive service improvements to increase customer satisfaction.
• Forecast resource demand to ensure the Company can plan and effectively deliver end-to-end services with minimum resource requirement. Interpret and plan projects and workload forecasts on an ongoing basis.
• Accountable for account service problems and prioritization of work requests for their monitoring specific customers.
• Work with the Company’s Business to integrate new, enhanced and existing service offerings for the account.
• Take a positive leadership role in both the Company’s and customer businesses by demonstrating the Company’s core values.
• May supply input to the customer Annual Technology Plan.
• Assist with providing the customer IS team and LOS with relevant reporting and trend analysis statistics to pro-actively support and improve the customer business.
• Work with the Company’s Tower to analyse the client requirements and provide technical inputs (Server, Network and Database) for better Service delivery.
• Understand Technical setup of the Client and provide technical inputs to manage existing with continuous improvement/enhancement required.
• Work with the Company Internal teams for delivering the services beyond BAU with additional revenue generated.

Requirements

· Minimum - Bachelor’s Degree in Information Technology/Information Systems/Computer Science, Business IT or other equivalent university degree.

· At least 5 - 6 years of IT Outsourcing experience in the combination of the following fields:

- Technical Infrastructure implementation,

- Project management skillset,

- A full and broad understanding of the IT Outsourcing Services and operation coordination skillset,

- People management skillset

Job description

The incumbent will be responsible for the following:

· Ensure accuracy, completeness and timeliness of accounting records to meet all internal and external reporting requirements.

· Drive improvements in quality of financial and business analyses in order to guide all leaders in decision making and performance monitoring; and ensure that appropriate measures are taken to achieve financial and strategic business objectives.

· Drive improvements in budgeting and forecasting process for cost control.

· Drive improvements in business processes and internal controls to ensure compliance with corporate policies and procedures.

· Proactively identify and mitigate operational and financial risks.

· Fulfill external and internal audit requirements and determine proper remediating actions in response to audit findings and recommendations.

· Manage the statutory and reporting requirements under Charities Accounting Standards.

· Provide financial advice and perspective to assist the development and implementation of long-term business plans and strategies, and the subsequent assessment of the effectiveness and achievements against targets and objectives.

· Review all capital expenditures to ensure compliance with the relevant policies and business and financial justifications are sound.

· Interact across organizational hierarchy & functions and with clients, bankers, local authorities, and other stakeholders.

· Develop and enhance the capability and skills of finance staff in order to upgrade the finance function to meet the future organization needs.

Job requirements:

· A qualified CA or CPA with more than 15 years of experience, minimum 5 years in management position

· University degree in Accounting and/or Business Management.

· Demonstrated track record in leading a finance function.

· Experience in working in a medium to large charity will be a plus.

· Excellent engagement and communication skills.

· Proven ability to inspire and manage teams, both directly and through a matrix management structure.

· Highly organized with an excellent ability to manage multiple priorities under pressure and tight deadlines with minimum supervision.

· Knowledge in Singapore Financial Reporting Standards, Charity Accounting Standards, and other relevant statutory regulations.

· Experience in ERP system implementation.

Note: Only Shortlisted Candidates Would Be Contacted

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Key Responsibilities:
• Responsible for developing data visualisation of Xiaomi international internet business to provide visibility of performance trends.

• Automate data quality monitoring and alerting processes and maintain data integrity and accuracy.

• Support key data platform and/or data scheduling jobs to delivery insights to business operation team.

• Assist in identifying business issues through data analysis, providing feasible solutions to improve future performance.

Job Qualifications:

• Maintain data processing pipeline.

• Deal with large, complex data sets to meet functional / non-functional business requirements.

• Good knowledge of SQL, MS Excel, Python or other analytical tools.

• Experience using a BI/visualisation tool and knowledge of visualization practices.

• At least 5 years of related work experience.

⭐️