Are you an enthusiastic individual who possesses a positive working attitude and enjoys challenges? Are you able to work under minimal supervision and as a team player? Do you like meeting people and enjoy the job satisfaction in assisting food businesses provide safe food to consumers?

Join us if you wish to be part of a 1-Stop Solution provider for the food & beverage industry, with good career prospects and plenty of opportunities for growth and industry exposure!

No experience? You are willing to learn, we are willing to teach!

Job Description:

• Develop and maintain positive business relationships through professional interactions with customers;
• Follow standard operating procedures (SOPs) and policies set by the Company;
• Assist the lead consultants in overall quality and/or food safety management systems, Good Manufacturing Practises and farm management systems etc consultancy works, inclusive of but not limited to administrative support (documentations), handles meetings, performing internal audits, coordination work, training etc;
• Perform on-site hygiene inspection/monitoring for clienteles;
• Provision of quality and/or food safety trainings and development of training materials;
• Addresses clients’ concerns and provides timely update to the superior and/or Management

Requirements:

• Nitec, or Diploma in Food Science / Food Science & Technology / Food Science & Nutrition related subjects (Just write in!)
• Able to converse with English & Mandarin speaking associates
• Experience is not required, but 2-3 years of working experience in the food industry, or as an auditor (internal/external) would be an added advantage
• Able to work multi-task and/or meet tight deadlines
• Possesses good communication skills, good planning skills, good time management skills
• Meticulous and possesses the ability to finetune work processes and/or procedures without compromising our service standards and deliverables would be a plus point!

Additional Information:

• Working Location: Aljunied Industrial Complex (required to travel islandwide to client's place)
• Working Hours: Monday to Friday, 8.30am to 6pm
• Good career prospects and opportunities for growth and industry exposure!
• Attractive remuneration package (salary indicated excludes any incentives, allowances and bonus)

Job Info:

• Salary: Basic up to $6000 + AWS + VB
• Working Hours: Monday - Friday (9am - 6pm), Alt Saturday (9am - 1pm)
• Location: Boon Lay
• Food processing manufacturing company

Job Scope:

• Provide support to functional departments in ensuring food quality and safety during daily operations
• Plan, organize, and coordinate to ensure the QA Department runs efficiently on a daily basis
• Align with the company’s business objectives and collaborate with department leads to adjust responsibilities in line with GM’s strategic plans
• Prepare monthly reports, such as Complaint Log, HACCP Objectives Summary, Demerit Point System Records, and GMP audits, for submission to management
• Gather and analyze data for trend analysis on non-conformities and improvement initiatives
• Plan lab testing based on FG sensitivity levels to manage department expenses and stay within budget
• Participate in and support quality system implementations, including audits by government agencies, certification bodies, and customers
• Collaborate with all functional departments on process improvements, standards, and procedures documentation
• Lead short-term projects, initiatives, or training programs and ensure timely completion
• Report non-conformance issues related to food quality or safety to the relevant coach
• Perform additional projects as assigned

Requirements:

• Minimum 5 years experience working in the Food industry and possess good knowledge of manufacturing processes
• Proven track record in leading the set-up and implementation of ISO22K or higher standards in the food manufacturing industry will be an added advantage
• Possess knowledge of international standards i.e. FSSC22K, GFSI
• Min. Degree/Diploma in Food related discipline, Food Science or Food Technology

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Ian Gan Zhi Shen| EA Personnel No.: R21102913

• Handle the machine and equipment in the factory to ensure they run smoothly and increase efficiency.
• Hands on in the daily operations at the manufacturing plant.
• Implement and maintain good manufacturing standards to achieve higher efficiency, productivity and quality.
• Create realistic workflows for plant operations to run smoothly.
• Consolidate quantitative and qualitative data for reporting and analysis.

Requirements:

• Diploma and above
• At least 3 years of experience in handling machine and equipment in a food manufacturing industry.
• Excellent problem-solving skills with good planning, organization and project management skills.
• Familiar with local regulation (SFA, NEA) and F&B certifications (BRC/FSSC22000).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Provide excellent customer service and support to customers
• Develop and create menus and dishes based on customer requirements.
• Prepare quotations and proposals for customers.

Requirements:

• GCE ‘O’ Level and above
• At least 1 year of relevant work experience in food industry
• Excellent communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Platform Management- Oversee the daily operations of ecommerce platform ensuring seamless functionality and user experience.
• Sales Optimization- Develop and implement strategies to drive online sales, including product placment, pricing and promotional activities.
• Product Listing- Create and optimize product listings with accurate descriptions, high quality images and competitive pricing.
• Data analysis - Monitor and analyze website performance, sales data etc.
• Marketing Co-ordination - Work with the marketing team or execute online marketing campaigns, promotions & advertising.
• Inventory Mgmt- Ensure proper stock level and efficient order fulfilment process
• Customer Service - handle customer inquiries, complaints and ensure to handle with high level of customer satisfactions.
• Assists in developing and maintaining strong relationship with clients, distributors and partners to drive business growth.

Requirements:

• Diploma or Business Admin, Marketing, Ecommerce or similar in discipline
• At least 1 year in Ecommerce mgmt field with practical experience in FMCG industry.
• Experience in digital marketing including SEO, SEM email marketing and social media advertising.
• Proficiency in using ecommerce platforms and tools
• Knowledge of web designs and development is a plus
• Ability to work independently and collaboratively in a team
• Experience in project management is an advantageous.

5 days work week

Woodland Area

Food Manufacturing Ind.

Interested applicants, please forward a detailed resume to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Attention: Audris Teo / EA Personnel No: R1102063

Job Info:

• Salary: Basic up to $3500 + AWS + VB
• Working Hours: Monday - Friday (9:00 AM - 6:00 PM), Saturday (9:00 AM - 1:00 PM)
• Location: Boon Lay

Job Scope:

• Plan and schedule multi-temperature inventory based on demand and available resources
• Collaborate with the production planner and warehouse team to prioritize tasks according to delivery schedules
• Coordinate with procurement and warehouse teams to manage material deliveries and prevent excess stock
• Monitor material availability to ensure uninterrupted production
• Track inventory supply status closely and provide timely alerts for necessary actions
• Review and report on slow-moving and obsolete products monthly for necessary action
• Perform daily and monthly cycle counts to ensure inventory accuracy with the system
• Handle other ad-hoc duties as assigned

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

• Handle the production planning, ingredients & packaging control and supply chain.
• Hands on in the daily operations at the manufacturing plant.
• Implement and maintain good manufacturing standards to achieve higher efficiency, productivity and quality.
• Create realistic workflows for plant operations to run smoothly.

Requirements:

• Diploma and above
• At least 3 years of production planning and managing production operations experience in a food manufacturing industry.
• Excellent problem-solving skills with good planning, organization and project management skills.
• Familiar with local regulation (SFA, NEA) and F&B certifications (BRC/FSSC22000).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Info:

• Salary: Basic up to $5200 + AWS + VB
• Working Hours: Monday - Friday (9am - 6pm), Alt Saturday (9am - 1pm)
• Location: Boon Lay

Job Scope:

• Provide support to functional departments in ensuring food quality and safety during daily operations
• Plan, organize, and coordinate to ensure the QA Department runs efficiently on a daily basis
• Align with the company’s business objectives and collaborate with department leads to adjust responsibilities in line with GM’s strategic plans
• Prepare monthly reports, such as Complaint Log, HACCP Objectives Summary, Demerit Point System Records, and GMP audits, for submission to management
• Gather and analyze data for trend analysis on non-conformities and improvement initiatives
• Plan lab testing based on FG sensitivity levels to manage department expenses and stay within budget
• Participate in and support quality system implementations, including audits by government agencies, certification bodies, and customers
• Collaborate with all functional departments on process improvements, standards, and procedures documentation
• Lead short-term projects, initiatives, or training programs and ensure timely completion
• Report non-conformance issues related to food quality or safety to the relevant coach
• Perform additional projects as assigned

Requirements:

• Minimum 5 years experience working in the Food industry and possess good knowledge of manufacturing processes
• Proven track record in leading the set-up and implementation of ISO22K or higher standards in the food manufacturing industry will be an added advantage
• Possess knowledge of international standards i.e. FSSC22K, GFSI
• Min. Degree/Diploma in Food related discipline, Food Science or Food Technology

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Work Time Profile:

Night Shift, 6 days

Company Benefits:

• Staff Meal
• Training and Development Opportunities
• Performance Bonus
• Staff Discounts on Seafood purchases
• Medical Benefits
• Confirmation Seafood Hamper

Job Duties:

• Operate machinery and equipment for tasks such as slicing, portioning, and deshelling seafood products according to quality standards
• Conduct rigorous quality checks on processed seafood products to guarantee compliance with established quality standards
• Identify and address any deviations from quality specifications, reporting issues to the team leads promptly
• Collaborate with the Quality Check Coordinator team to maintain high-quality standards throughout the production process
• Adhere to strict safety protocols and guidelines to ensure a safe working environment
• Maintain cleanliness and hygiene in the processing area, following sanitation procedures and regulations
• Participate in regular safety training sessions and contribute to maintaining a culture of safety awareness
• Operate and monitor processing equipment efficiently and report any malfunctions or irregularities

You need to have/be:

• Be open-minded and adaptive to changes in production processes and operating procedures
• Collaborate effectively with colleagues to achieve production goals and maintain a positive working environment
• Demonstrate flexibility and willingness to assist team members when needed
• Able to follow detailed instructions and execute tasks accurately to maintain product quality
• Prioritize safety in all aspects of work, adhering to safety protocols and guidelines
• Conduct thorough quality checks on processed seafood products, identifying and addressing deviations promptly
• Possess the physical stamina and dexterity required to perform repetitive tasks in a fast-paced production environment

Duties and Responsibilities

• To provide timely and effective response and technical support to assigned projects;
• To assist with onsite troubleshooting, maintenance & repair work, as well as installation and commissioning of machines and equipment;
• Attend inspection works and make adequate explanation to customers for the technical issues
• To support the Supervisor and/or Project Leader at all aspects of the project;
• To provide 24x7 standby technical support for after office customer requirements;

Requirements:

• Diploma /Degree in Mechanical Engineering or its equivalent;
• Min 2 years marine experience preferred
• Able to work comfortably with Microsoft office packages, i.e. Excel, Word;
• Good knowledge in marine diesel engine
• Be assertive, independent and proactive
• Able to multi-task;
• Able to travel overseas within short notice
• Possess good interpersonal skills and excellent team spirit
• Possess class 3 driving license

HALAL FAST FOOD SHOP

Salary Basic: $1800

Performance Incentive: $150

Grooming Allowance: $50

Working Days 5 Days (Inclusive weekends & PH)

OT 1.5x

Annual Leave 7 Days (Pro-rated)

Additional one (1) day’s paid annual leave for

every subsequent twelve (12) months of

continuous service with the Company, subject to

a maximum of fourteen (14) days of such leave.

Responsibilities include:

* Prepare and execute food items to our specified recipes and standards

* Maintain a clean and organised work area, adhering to all food safety and hygiene regulations

* Complete daily checklists to facilitate correct and prompt opening, shift change and closing of outlets

* Operate kitchen equipment including oven, stove, fryer, griddle, toaster, rice cookers and food

processor

* Manage inventory, ensuring proper stock levels and minimising waste

* Correct rotation and labelling of food and ingredients

* Efficient and effective management of line food levels to maintain ongoing service delivery

* Maintain a clean and proper use of uniform

* Track, reconcile and report all received orders

* Ensure customers are served in an efficient and friendly manner

* Interact with and serve food to customer

* Maintain team working and friendly atmosphere

* Follow company security procedures

* Cleaning and maintaining of outlet

* Provide go-the-extra-mile service

* Ensure and maintain hazard free environment

* Manage the customer experience thru different platform, by encouraging social media reviews and

ratings

* Use essential features of a POS (Point of Sale)

* Any Ad hoc assignment tasked by the management

EA License 23C1570

EA Personnel R1547369

Recruitment Firm By VISI Intergroup Pte. Ltd.

Responsibilities:

• Provide and maintain high standard of service excellence to patients, caregivers, and colleagues.
• Preparation of clinic for daily operations prior to opening and facilitate proper handover at the end of each clinic session and at end closing time.
• Assist doctors and act as chaperones during in-clinic consultations and teleconsultations, providing translation support when necessary.
• Timely follow-up of administrative tasks after clinic sessions, including handling inquiries, educating patients on managing appointments and making payments online e.g., using HealthHub, and scheduling appointments promptly.
• Handle counter duties with precision for accurate registration and billing.
• Attend to patient enquiries through various platforms, e.g., face-to-face, phone, and emails.
• Provide financial counselling with knowledge of financial schemes available to patients.
• Ad-hoc duties as assigned.

Requirements:

• Minimum GCE 'N' level.
• Service-oriented with a pleasant disposition.
• Demonstrate strong interpersonal skills and effective teamwork.
• PC / computer literacy and able to multi-task in a fast-paced environment.
• 5-day work week (Monday to Friday) and staggered working hours (from 8am to 5.30pm; 8.30am to 6pm or 9am to 6.30pm).

Service Delivery Manager

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure IT Infrastructure Service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Involved in managing the IT Service Delivery Operation and Management.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

Kelvin Lee (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Brawn & Brains is a specialty coffee roastery and café located in the East of Singapore. We are looking for outgoing, positive individuals who enjoy customer service and can work independently with initiative to join our team.

Responsibilities:

• Provide excellent customer service with a positive and outgoing attitude
• Maintain cleanliness and tidiness of the café
• Take orders and process payment transactions accurately
• Greet customers, presenting menus, take orders, suggest and recommend meal promotions appropriately
• Operate the POS cash register
• Perform cashiering duties accurately and efficiently
• Adhere to all company policies and procedures
• Work well and confidently under pressure during peak hours
• Attend to customers' queries and feedback
• Assist in other areas of operations when required
• Required for weekends and public holidays
• Shifts will be located between outlets (East Coast Road / Hamilton Road)
• Remuneration rates are based on relevant working experience

Requirements:

• Good communication and interpersonal skills
• Reliable and consistent
• Enjoy working in a team and dynamic environment
• Willing to learn and take initiative
• Must be able to work on weekends and public holidays
• Able to rotates all outlets upon require
• All ages are welcome to apply

Responsibilities:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries.
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and
• reports to operation manager if and when necessary.
• You are also responsible to resolve minor issues of a non-technical nature and
• to report major issues to operation manager for a solution.
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis.

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order.
• Good filing system in hard and soft copies for all enquiries up to completion of order.
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries.
• To identify new supply source to add to company’s supplier’s database.
• Ad-hoc data entry.

Work Location: Tuas

BASIC FUNCTIONS

We are looking for Marine Senior Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

SPECIFIC RESPONSBILITIES

• Standby support and 24/7 emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

QUALIFICATIONS/REQUIREMENTS

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• A team player with strong problem-solving skills and task oriented
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

WORKING HOURS / LOCATION

• 5-day work week
• 8.30am to 5.15pm
• Located in Jurong

OTHER BENEFITS

• Annual leave - 15 days up to 21 days
• Medical, dental, optical and annual health screening benefits
• Company transport provided at Boon Lay MRT station
• Other allowances applicable

Salary is commensurable to educational qualifications and working experience of the candidates.

Interested applicants, please attach your resume with your current salary. expected salary, reasons for leaving and notice period upon application.

(Please note that only shortlisted candidates will be notified)

GENERAL SERVICE ASSISTANT

Salary : $1900 - $2200

Location

• Bright Hill MRT

Working hours

• 5 day per week
• Able to work on weekends, public holidays and irregular working hours

Duties and Responsibilities

• Be responsible for day-to-day maintenance works (e.g. painting, installation) and cleaning works
• Assist in setting up praying fixtures for the company events
• Provide logistic support when required

Job Specifications

• Minimum 1 year of relevant experience
• Physical fit to carry out manual works
• Able to lift and carry up to 20 kg without assistance
• Possess forklift licence/ Experience in replacing floor tiles and/or wall painting will be of an advantage

Responsibilities:

• Responding to daily log in after sales service calls
• Planning of daily service schedule for technicians
• Prepare quotation
• Monitoring spare parts inventory
• Arranging schedule for preventive maintenance
• Other administration duties assigned from time to time

Requirements:

• Preferably with at least year of relevant experience.
• Excellent communication, interpersonal skills, and customer oriented.
• Proactive with a strong ability to prioritize tasks effectively.
• Capable of working under pressure and managing multiple tasks.

Job details:

1. Responsible to plan, organise, track and maintain machinery repair activities and developing preventive/predictive maintenance procedures.

2. Maintaining an internal record of the maintenance of equipment

3. Ability to spot potential issues and act quickly on serious problems

4. Respond to emergency calls for maintenance; Manage the set up and take down of different events. Perform troubleshooting to solve minor repair issues.

5. A good understanding of maintenance machinery and equipment, as well as outstanding written and verbal communication skills in English and Chinese

6. Liaise internally (ops & workshop team) to arrange for servicing

7. Establish, implement, train, and monitor maintenance guidelines.

8. Manage inventory of maintenance supplies and equipment, ordering and restocking as necessary.

9. Any other duties as assigned.

Requirements:

- ITE certificate/Diploma in Mechanical Engineering, Electrical Engineering, or a related field.

- min 2 years of experience in servicing and maintaining heavy machineries, with specific expertise in mobile equipment preferred.

- Excellent problem-solving skills and the ability to work independently

- Good communication skills

- PC literate in MS applications and proficient in spoken and written English

About C.O.T.U:

C.O.T.U (Centre Of The Universe) is a premier lifestyle and entertainment venue located on the 38th and 39th floors of CapitaGreen. Spanning 18,000 square feet with stunning city skyline views, C.O.T.U features five unique concepts: Dashi Skypool, Enso steakhouse with Japanese flair, The Whisper Room cocktail bar, Little Birdie progressive cocktail bar, and Dashi Go-Go boutique ultra-lounge.

Role Overview:

The Guest Service Representative is responsible for ensuring excellent service delivery in food and beverage operations, creating a welcoming environment for guests, and addressing their needs throughout their dining experience. This role involves managing guest interactions, resolving service-related issues, and coordinating with the kitchen and service teams to ensure that guests have an outstanding experience.

Key Responsibilities:

• Guest Reception: Greet and welcome guests as they arrive, escort them to their tables, and ensure a smooth seating process.
• Order Management: Assist guests with menu selections, take food and beverage orders, and ensure orders are accurately relayed to the kitchen and bar teams.
• Guest Inquiries and Service: Respond to guest inquiries about the menu, special dietary needs, or any other service-related questions. Provide personalized service to enhance the dining experience.
• Issue Resolution: Handle guest complaints and concerns professionally and promptly, ensuring guest satisfaction while escalating issues when necessary.
• Coordination with Service Staff: Collaborate with servers, kitchen staff, and management to ensure seamless service and timely delivery of food and beverages.
• Upselling: Suggest additional menu items, beverages, or promotions to enhance the guest experience and increase sales.
• Event Support: Assist with special events, private dining, and large group reservations, ensuring smooth coordination and guest satisfaction.
• Feedback Collection: Gather and report feedback from guests regarding their dining experience and recommend improvements to enhance service.
• Billing & Payment: Assist guests with billing queries and process payments accurately using the point-of-sale (POS) system.

Requirements:

• Experience: Previous experience in guest services or F&B roles, ideally in a restaurant, or hospitality setting.
• Customer Service Skills: Excellent customer service skills, with a focus on creating a positive and welcoming environment for guests.
• Communication: Strong verbal communication skills to interact effectively with guests, service staff, and management.
• Problem-Solving: Ability to handle guest issues or complaints professionally, ensuring a positive outcome.
• Multitasking: Ability to manage multiple guest requests and prioritize tasks in a fast-paced environment.
• Attention to Detail: High attention to detail when taking orders, handling payments, and managing guest requests.
• Teamwork: Ability to work effectively as part of a team, collaborating with service staff, kitchen teams, and management.

Perks:

• Career Growth Opportunities
• Attractive Salary package
• Company Performance Incentives (quarterly)
• Outpatient & Hospitalisation benefits
• Staff meals & late night transport
• Staff discount across all venues
• Birthday Treat (Ang pow+ Extra day off)

If you're someone who thrives in dynamic environments and shares a passion for the F&B/Entertainment scene, we invite you to join us. Together, let's create remarkable experiences and set new standards of excellence. Apply now and become a part of this exciting journey!

Position Overview: A Customer Service Officer is responsible for providing high-quality service to customers by addressing their inquiries, resolving issues, and ensuring overall customer satisfaction. This role involves interacting with customers through various channels, including phone, email, and in-person, to deliver exceptional service and support. The Customer Service Officer plays a key role in building and maintaining positive relationships between the company and its customers.

We welcome anybody with any number of years of experience to send your resume. For faster response, you may kindly send your resume to +65 98809661

Key Responsibilities:

1. Customer Interaction: Respond to customer inquiries promptly and professionally via phone, email, or in person.
   Provide accurate information about products, services, and company policies.
   Address and resolve customer complaints or issues efficiently and empathetically.
   
2. Problem Resolution: Investigate and resolve customer problems or concerns, escalating issues when necessary.
   Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.
   Document customer interactions, complaints, and resolutions in the customer relationship management (CRM) system.
   
3. Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
   Ensure that orders are processed accurately and in a timely manner.
   Coordinate with other departments, such as logistics or sales, to fulfill customer requests.
   
4. Customer Relationship Management: Build and maintain positive relationships with customers, ensuring repeat business.
   Provide feedback to the management team on customer needs, preferences, and concerns.
   Participate in customer satisfaction surveys and contribute to continuous improvement efforts.
   
5. Administrative Duties: Maintain customer records and update them regularly in the CRM system.
   Prepare reports on customer service activities, such as response times, resolutions, and customer feedback.
   Assist in the development and implementation of customer service policies and procedures.
   
6. Training and Development: Stay informed about product or service updates, company policies, and industry trends.
   Participate in ongoing training to improve customer service skills and product knowledge.
   Mentor and train new customer service representatives as needed.
   

Requirements:

Education and Experience:

• High school diploma or equivalent
• Proven experience as a Customer Service Officer, Representative, or in a similar customer-facing role.

Skills and Competencies:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to remain calm and professional in challenging situations.
• Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Empathy and a customer-focused mindset.
• Willingness to learn

Additional Requirements:

• Ability to handle a high volume of customer interactions in a fast-paced environment.

Preferred Qualifications:

• Experience in any specific industry relevant to the company’s products or services.
• Multilingual abilities, depending on the customer base.
• Knowledge of conflict resolution techniques and customer service best practices.

The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents’ well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners.

Work Location: Senja / Tampines Care Home

Client Care Management

• Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences.
• Work towards resolving issues and ensuring a positive outcome for all parties involved.
• Collaborate with internal partners within the care home to ensure a cohesive and collaborative approach to resident care and service delivery.
• Identify and share areas of improvement and provide recommendations.

Training and Activity Management

• Coordinate and deliver in-service talks to residents and staff.
• Encourage residents to participate in activities and events for their health well-beings.

Service Quality

• Monitor and evaluate the quality of care provided to residents by conducting regular assessments, audits and surveys.
• Identify areas for improvement and recommend strategies to enhance the quality of services.
• Implement initiatives to enhance resident satisfaction and improve the overall resident experience.
• Prepare reports for management and regulatory agencies as required.
• Ensure that the care home complies with all relevant regulations, policies, and procedures. Stay abreast with industry standards and best practices to maintain compliance.
• Escalate to HOD or Senior Management Team (SMT) for feedback that warrants immediate attention or has insinuation of escalation to public forum or media.
• Track all visits, feedback, recommendations and report at Vanguard Rehab and Clinical Meeting (VRCM) platform or any other platforms when necessary or required.

Administration

• Maintain accurate records of quality assurance activities, resident feedback, and compliance measures.

Requirements

• Diploma / GCE “A” level / GCE “O” level / GCE “N” level in a relevant discipline
• Possess at least 1 - 2 years working experience in Service Quality function or quality improvement programmes in healthcare or similar setup.
• Those with experience in Nursing Homes and/or long-Term Care Facility would be preferred.
• Ability to interact in at least 2 of the languages/dialects such as Malay, Mandarin or Tamil to communicate with the clients and families.
• Effective interpersonal, engagement and follow-up skills
• Detail-oriented
• Passion for quality and ageing issues
• Good written and verbal communication skills

Responsibilities:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus

Responsibilities:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus