HENRI CHARPENTIER - http://www.henri-charpentier.com/eng/
Outlets located at : Great World City, Orchard Central, VivoCity, Ngee Ann City, 100AM and PLQ.

Henri Charpentier, famous popular Japanese patisserie chain is looking for retail staff right now.

5 working days a week. 40 working hours a week. Annual leave from 12 days. AWS paid in January. Medical and dental benefits provided.

Job Description

• Assist Shop Manager and Assistant Managers in managing the operations of the Shop ensuring daily smooth operations
• Ensure all service staff are communicated correctly and meeting all established standards of service consistently
• Responsible for offering a friendly and efficient services to all guests and attending to customers' needs, complaints and enquiries
• Process guests orders to ensure that all items are prepared and served promptly
• Supervise services and catered events, ensuring neatness and cleanliness of service ware
• Assists in setup and clear down of the front and back of shop operations

Job Requirements

• Experience in F&B / Retail operations are advantages, preferably in luxury goods industry
• Well-groomed
• Good communication and interpersonal skills
• This position is hands-on, customer focused and such as we require someone with drive, efficiency and assertivenes
• High initiative and positive attitude
• Must have strong interests in Japanese Sweets culture
• Have passion to expand Sweets industry in Singapore

1. Research and Development:

a. research and develop new food products and processes.

b. conduct experiments, analyze data, and formulate recipes to create innovative and marketable food items.

2. Quality Control and Assurance:

a. perform quality control tests to ensure that food products meet industry standards and regulatory requirements.

b. monitor and analyze samples for texture, taste, appearance, and nutritional value.c. establish quality control procedures and protocols.

3. Food Safety Compliance:

a. Ensuring food safety

b. develop and implement food safety programs, including HACCP (Hazard Analysis Critical Control Point)

c. Establish plans, to prevent foodborne illnesses and maintain hygiene standards.

4. Production Process Improvement:

a. continuously evaluate and improve food manufacturing processes to enhance efficiency, reduce costs, and optimize product quality.

b. assess equipment, production lines, and packaging methods.

c. recommend modifications or replacements when necessary.

5. Regulatory Compliance:

a. stay updated on food safety regulations and comply with FSA’s requirements.

b. work closely with regulatory agencies and participate in audits and inspections.

6. Sensory Evaluation:

a. conduct sensory evaluations to assess the appearance, texture, flavor, and aroma of food products.

b. organize taste tests and consumer surveys to gather feedback for product development.

7. Product Labeling and Packaging:

a. responsible for creating accurate and complete product labels, including nutritional information and ingredient lists.

b. design and select appropriate packaging materials to maintain quality and extend shelf life.

8. Collaborating with Suppliers:

a. collaborate with suppliers to source raw materials, ingredients, additives, and packaging materials that meet quality standards.

b. conduct audits to ensure supplier compliance with specifications and regulations where necessary

9. Environmental and Sustainability Considerations:

a. involve in sustainable practices. evaluate the environmental impact of food production methods, packaging materials, and waste management.

b. reduce waste and improve resource

• Perform order processing and coordination activities
• Customer communication
• Order coordination and execution incl. stock verification and coordination in SAP
• Order entry in SAP
• Shipping document coordination and dispatch
• Shipment follow-up and customer information
• Invoice creation
• Receivables follow-up
• Credit and debit note generation
• Liaising with third party logistics provider and plant for shipment coordination and monitoring of shipment schedule
• Complaint processing via SAP
• Interact on a regular basis with internal interfaces from Sales & CSR, Supply Chain, Logistics, A/R, Credit Management departments to ensure effective business operation

Interested applicants may email resume to [email protected]

Jane Lui Jie'en (CEI Registration No: R1104482)

Recruit Express Pte Ltd (EA: 99C4599)

Deliver frozen food items to customers.

Familiar with Singapore roads.

Possess a valid Singapore class 3 driving licenses.

Need to carry frozen food cartons between 1 kgs to 30 kgs (trolley provided)

Preferably staying North areas.

Can start work immediately.

Able to work as a team.

Proactive & hardworking at work.

Working hours 4am to 2pm.

Driving 10ft height refrigerator lorry.

NON HALAL frozen food company

Job Title: Field Service Engineer (ID6030)
Location: Kaki Bukit
Working Hours: Mon to Fri 8:30am-5pm
Salary: $2600 - $3000


Job Description:
• To attend weekly meeting and presentation
• To write technical report
• To handle specific jigs during service jobs
• Assist senior colleagues to perform higher-level job like robot teaching & sub-units
• To perform 24x7 standby duties based on roster
• To perform ad-hoc shift work when needed when required.
• To perform ad-hoc delivery work

Requirement:
• Diploma in Electronics/Electrical /Microelectronics Engineering. Might consider ITE with experience
• Cleanroom working experience preferable but not a must
• Machine setup/installation/modification/servicing/trouble shooting/repair
• Willing to travel occasionally
• Able to work irregular hours when required
• Demonstrate ability to work effectively with team members and customers
• Excellent troubleshooting and repair skills
• Require good communication skills, documentation and customer service skills
• Fresh graduates are welcome

Responsibilities

• Responsible for providing customer support for Equipment Products with regard to Installation, Training and Field Service via on-site visits, Phone, Internet Media and email

Requirements

• Min Diploma in Engineering
• Min 3 years of working experience in machine service experience
• Overseas Travelling is required

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

• Nearest MRT: Downtown MRT
• Working hours: 730am to 5pm / 9am to 630pm / 12pm to 930pm (rotating shift)
• Working days: 5 days including weekends

Job Description:

• Provide assistance at entry points while maintaining a sophisticated presence in customer-centric areas.
• Deliver swift, personalized service to create unforgettable experiences, attentively noting and acting upon individual preferences.
• Address tenant concerns promptly, utilizing feedback to enhance overall satisfaction.
• Share local insights to meet customer requests, including information on events, attractions, and dining options.
• Establish rapid yet robust relationships with customers/tenants of diverse backgrounds, meeting their unique cultural needs adeptly.
• Tailor service experiences specifically for C-Suite or equivalent customers/tenants.
• Be adaptable to support in other ad-hoc duties as needed.

Requirements

• Minimum O' level , with customer service experience
• Experienced in handle difficult situations / clients
• Willing to work on weekends & public holidays when required
• Able to start immediately or within short notice

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on "apply now" and please send in your updated resume to [email protected]

T Stephanie
Registration Number: R1548888
EA License Number: 10C3804
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

Our client is a well-established MNC, one of the leading players in the Manufacturing sector. Due to their current expansion plan, they are looking for a Service Technician to join their team, in hopes of developing the current high performing team. They are located in the Islandwide.

Responsibilities:

• Stay updated on product details and technical insights through training materials and service manuals.
• Maintain a well-stocked service van with necessary spare parts for prompt and effective on-site resolutions.
• Assess product faults accurately to identify repair causes and estimated costs for customers.
• Conduct repairs, ensuring comprehensive testing for a quality resolution on the first visit.
• Execute product installations and changeovers when required.
• Any ad-hoc jobs as assigned.

Requirements:

• Minimum NITEC of Electrical/Mechanical or any relevant engineering studies.
• Minimum 2 years’ relevant working experience
• Possess Class 3 driving license

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Be a Barista with an outstanding team that makes up the front-of-house service crew. Learn hand pour drip and espresso extraction methods, managing inventory, operations and supervisory skills, in our specialty coffee bars : Chye Seng Huat Hardware and PPP Coffee (Funan).

This is a role for you if you enjoy talking to, and being around customers in an energetic F&B environment. As a specialty coffee company at heart, you will get to experience the atmosphere and vibe of a well-known, homegrown, coffee company and gain exposure to the various segments of the specialty coffee industry in Singapore.

Note: Chye Seng Huat Hardware and PPP Coffee(Funan) are not a halal-certified establishment.

Job Descriptions:

• Specialty coffee brewing skills
• Cashiering duties
• To perform ad hoc runner/barback/host duties when required
• Daily operations
• Proper maintenance and care for all coffee equipment – includes thorough daily cleaning, after peak hours, as well as maintaining a clean work area throughout the day
• Good understanding of the various types of coffee range
• Ordering and managing inventory
• Beverage creation/preparation
• Managing internal and external events
• Supervisory and people skills

Job Requirements:

• Customer service attitude
• Able to multitask and enjoy working in a fast-paced environment
• Able to work independently and in a team with a good learning attitude
• Availability to work on weekends and holidays
• Experience in coffee making is ideal, although not mandatory
• Work locations: Chye Seng Huat Hardware (Lavender) / PPP Coffee Funan (City Hall)
• 6-days work week

Additional Employee Benefits:

• Up to 19 Days Annual Leave + Birthday Leave
• Staff Meal provided upon completion of a shift
• Free non-alcoholic beverages
• Staff discounts
• Complimentary monthly movie tickets
• Medical and grooming benefits

Responsibilities:

• Contributing to customer satisfaction by planning and executing service work according to customer order and expectation.
• Performing field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Preparing material lists needed for service activity and ensures that all materials, parts and equipment are available and at the appropriate quality for service activities.
• Preparing all documents and customer reports to be signed by the customer representative. utilize all relevant tools.
• Troubleshooting equipment/process failures and requesting proactive corrective actions and making recommendations to avoid repeating the problem in the future.
• Planning and executing work on a first-time right approach with customers, and ensures the job is done on time and on quality.
• Providing technical guidance to associates. Acting as trainer when needed, for field service associates and customers.
• Applying safety rules and safe practices as well as environmental responsibilities. Reporting unsafe practices and incidents.

Requirements:

• Bachelor’s Degree or Diploma in Electrical.
• Minimum 3 years in Electrical Engineering, especially in Un-interrupted Power Supply (UPS) field.
• A strong focus on safe work practices and dedication to following all relevant workplace safety guidelines.
• A collaborative, solution-focused approach and strong written and spoken communication skills.

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

• Working days: Mon-Fri (Office Hour)
• Location: Harbourfront
• Benefits: AWS + VB

The Job :

• Lead, manage and coach the Asia Pacific team of customer service personnel in Asia Pacific region.

• Develop customer service policy and procedures.

• Establish and monitor meaningful service metrics.

• Audit customer service procedures and trends and determine system improvements.

• Manage the Order to Cash process for various product lines.

• Drive business simplification to increase productivity and reduce cost.

• Manage manpower requirement and grow the team to support business growth.

• Work with various stakeholders on inbound and outbound logistics.

• Answer customers’ questions, resolve problems, and maintain customer satisfaction by providing problem-solving solution.

• Attend to service-related customer feedback. Timely investigate root causes of non-conformance incidents and recommend preventive actions.

• Liaise with banks, foreign consulates, statutory boards, and external parties as necessary on trade financing and documentation issues.

• Undertakes ad-hoc projects.

Qualifications/Experience:

• A degree in business, industrial engineering or a related field.

• Minimum 10 years’ work experience in customer service, material management or business planning area, preferably in a chemical company.

• Minimum 5 years’ experience in managing or supervising people.

• Ability to communicate effectively, make sound decisions and lead by example.

• Possess in-depth knowledge of Order to Cash, Shipping and Trade Financing processes.

• Proficiency in Microsoft Office and SAP

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref29"at"trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lai Jun Leong (Cedric)

EA Personnel Reg No: R21102891

Job Description

• To visit newly admitted patients and to ensure patient’s confidentiality at all times.
• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
• To be able to provide service recovery for potential feedback/ complaints that are addressed
• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
• Escalate crucial issues to Service Executive if beyond scope for service recovery
• Report and track patients whom service recovery has been provided to

Job Requirements

• Comfortable with handling customers face to face
• Comfortable to stand and walk for long hours on the job
• Able to start work immediately or within a short period
• Able to work on weekends and public holidays

Interested candidates can write in to Ann at "[email protected]"

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Responsibilities:

Report to the Team Lead/Service Manager and in fulfilling SLA and KPI in accordance to maintenance contractual agreement

Assist Team Lead/Service Manager to deliver contract obligation within budget

Able to operate and thrive in a dynamic work environment where you are required to liaise with both internal and external stakeholders

To perform routine onsite Preventive Maintenance in accordance with the maintenance instructions / procedures

To carry out Corrective Maintenance in accordance with the maintenance instructions / procedures, involving fault troubleshooting, diagnosis & replacement of equipment/module/component at sites and/or workshop.

Provide engineering services such as engineering reports, supply support, configuration control and management and obsolescence management

Requirements:

Minimum Higher Nitec/Diploma in Electronics/Mechatronics or equivalent

Perform 24/7 off-site standby for fault activation after office hours

Positive work ethics and team player

Takes ownership of responsibilities

Able to work effectively in an outdoor environment.

Proficient in MS Office (Words, Power-point & Excel)

Possess Class 3 Driving License is of advantage

Candidates will be required to travel to multiple sites in Singapore

Candidates without experience are welcome to apply

· Ensuring that all phones are answered according to the CEO SUITE script and within three rings.

· Greeting all clients in a professional manner with a smile and offering tea or coffee as applicable.

· Taking messages for clients as they require: straight onto their phones, via voicemail or written and convey the

messages accordingly.

· Ensuring all records are updated when necessary and that new info is updated as soon as details of a new Virtual

Office or Office client are received. Ensuring all relevant forms are set up for new clients and for all clients on your

floor including programming of clients' account code.

· Keeping CEO SUITE brochures at the Reception and presenting them to prospects during sales tour. (To update

Daily Report with special instructions on a daily basis and ensure each evening, the CM & EA are issued with a copy)

· Ensuring reception is aware of clients’ movements for each day and any instructions throughout the day are

communicated to all team members.

· Arranging couriers and taxis, restaurant reservation, hotel accommodation for clients and CEO Suite management

team ensuring that the client’s company name is given as reference and completing billing slips.

· Ensuring all cleaning or handyman issues are written into the appropriate books.

· Ensuring any complaints or compliments are written on the Complaint/Compliment forms each day and passed to

the MANAGER OR CM. Additionally ensuring the CM is immediately made aware of any problems and that these

are dealt with as soon as possible.

· Taking bookings for the meeting room, V/C and visiting, walk-in clients and ensuring that all entries are

accurately entered into the system at the end of the day including all additional services. - Notify the Office Asst.

of any catering requirements and together arrange all necessary catering. Ensure any additional equipment

requested is also put into the room.

· Ordering all stationery on behalf of clients and the centre, taking inventory and tidying stationery cupboard and

liaising with clients and the stationery supplier to ensure timely delivery. Ensuring time sheets are accurately

completed.

· Ensuring all clients receive an exceptional standard of service at all times.

· Undertaking fire warden and possible first aider duties.

· Ensuring reception is kept tidy at all times and that all lists and forms are kept in an order that can easily be

followed by other team members who may be covering your reception. Ensuring anyone covering your reception

receives a proper handover.

· Helping out in any other area of the business centre and covering on all other receptions as and when required.

· Closing of Boardroom, Courier, and Incoming/Outgoing Mail.

· Checking of ladies toilet accessories supplies like, hand cream, hairspray, shoe polish, eau de toilette and ensure

that arrangements are made to have them replenished regularly. In this case, Office Asst. may be deployed to

assist but under your close supervision please.

· Upselling of services / Sales Activities

TARGETS AND ACCOUNTABILITIES:

· Consistently attend to work and arrive on time.

· Work independently and shall always manifest grace under pressure.

· Takes full responsibility and accountability of the action done in the work place.

· Be mindful with meeting the monthly sales target.

· Follows policies, rules, regulations and procedure as set by the management.

· Supports CEO Suites’ values, objectives and goals.

· At all times observe proper channel of communication.

· Adherence to the CEO Suites’ quality standards

Cashier duties, serving customers, packing cakes into boxes

Keep workspace neat and tidy, light housekeeping to maintain the cleanliness of workspace. Make drinks (training provided) and table service for dine-in customers.

Sunny and friendly attitude towards customers.

Requirements

Physical strength and stamina to spend long hours standing

Flexibility, since hours for in the service industry may vary and include weekends, and holidays

Benefits

5 day work week (Full-time and part time are welcomed)

Medical claims and workspace insurance

7-10 days Annual Leave

Good career progression

Responsibilities

• Responsible for performing corrective and preventive maintenance of CCTV Surveillance System
• Responsible in assisting in planning of the Preventive Maintenance Schedule

Requirements

• Min Nitec in Information Technology/ Electronics/ Electrical Engineering or relevant
• Min 1 years of working experience in computer networking, CCTV set up and Video Management System

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Key Responsibilities:

Process support:

• Read, understand and analyze HR process as per the business rules as a subject matter expert.
• Execute the process accurately and timely as a hands on processor.
• Master the given process and help the team members to overcome process related queries
• Escalate issues and seek advice when faced with complex issues/problems.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
• Participates in various internal initiatives related to Process.
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Team support:

• Plan proper allocation of work.
• Support Team lead / Manager with Daily stats / reporting and MOS.
• Enrich team members with a clear sense of direction and understanding of each others' responsibilities.
• To be available on the floor through the day to resolve process related issues.
• Participate in Team building activities.
• Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

As a Service Consultant at Nation, you will be the face of the company for our customers who are the employers, and the Migrant Domestic Workers. Your primary role is to interact with customers, understand their needs, and attend to their requirements. By understanding the customers' requirements, you would then be able to find the most suitable match and drive our business success by converting these interactions into sales for our company.

Responsibilities

• Find prospects and leads, and understand our service offerings;
• Provide quality customer service to customers, and perform service recovery when needed;
• Understand the needs, and explain how we can align with their needs;
• Facilitate the selection & interview of Migrant Domestic Workers;
• Administrative and training duties in connection with the placement of Migrant Domestic Workers;
• Ensure that all the necessary documents are processed with the Ministry of Manpower;
• Travel to customers' location to follow up on leads;
• Any other ad-hoc duties as may be assigned from time to time.

Requirements

• Certificate of Employment Intermediaries (CEI) is a distinct advantage;
• Applicants without CEI may also apply; Applicant without CEI must be comfortable with taking the course + exam
• Minimally O-Levels;
• At least 2 years' working experience in customer service field;
• Team player and able to work independently;
• Good time management skills;
• Great interpersonal and communication skills;
• Willing to work on Weekends / Public Holidays (off days based on duty roster).

Office Locations

• Jurong East (5 minutes walking distance from Jurong East MRT station)
• Tampines East (5 minutes walking distance from Tampines East MRT station)
• Toa Payoh (10 minutes walking distance from Braddell MRT station)
• Yishun (5 min walking distance from Yishun MRT station)

Remuneration

• Basic Salary $2,500 - $3,500 (subject to experience and CEI) + Commission

Privacy Policy Notice

• We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
• By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining and disclosing your personal information in relation to your potential employment with us.
• Please note that should you not consent and provide us with the relevant personal data to fulfil the ‘Purposes’ of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
• You may refer and access our website for more information.

Clinic Assistant / Patient Service Associate

Working Hour: Shift hours – according to the clinic assigned
Salary range: $2,300 – $3,450
Location: Multiple locations, to be discussed during interview

Responsibilities:

• Welcome and engage with patients, creating a warm and inviting atmosphere
• Assist chiropractors with patient assessments, including taking histories and spinal examinations (Including palpation, range of motion and postural assessment)
• Prepare patients for treatments, ensuring their comfort and safety
• Provide education and answer basic questions about chiropractic treatment procedures
• Schedule appointments, manage patient records, and handle administrative tasks efficiently
• Handling day to day customer service and clinic administrative duties
• Explain services and treatment programs to patients
• Other ad-hoc duties as assigned

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

https://wa.me/6591271022 [James]

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

We are hiring for the following outlets:

• In-Suite Dining
• La Dame de Pic
• Long Bar
• Raffles Courtyard
• The Grand Lobby
• yi by Jereme Leung

Primary Responsibilities

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it.
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards.
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

Candidate Profile

Knowledge and Experience

• Certificate or diploma in hospitality or related field or minimum of 6-12 months hands on experience in food service position, similar operations style.
• Retail or guest interaction experience.
• Food and/or beverage knowledge (personal interest/professional).

Competencies

• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation, clean/tidy.
• Comes across as enthusiastic, energetic.
• Can work as part of a team.
• Guest and people oriented.
• Creative and open-minded.
• Flexible and adaptable to different working locations.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Food Technologist

Key responsibilities of a food technologist:

Research and Development:

• research and develop new food products and processes.
• conduct experiments, analyze data, and formulate recipes to create innovative and marketable food items.

Quality Control and Assurance:

• perform quality control tests to ensure that food products meet industry standards and regulatory requirements.
• monitor and analyze samples for texture, taste, appearance, and nutritional value.
• establish quality control procedures and protocols.

Food Safety Compliance:

• Ensuring food safety
• develop and implement food safety programs, including HACCP (Hazard Analysis Critical Control Point)
• Establish plans, to prevent foodborne illnesses and maintain hygiene standards.

Production Process Improvement:

• continuously evaluate and improve food manufacturing processes to enhance efficiency, reduce costs, and optimize product quality.
• assess equipment, production lines, and packaging methods.
• recommend modifications or replacements when necessary.

Regulatory Compliance:

• stay updated on food safety regulations and comply with FSA’s requirements.
• work closely with regulatory agencies and participate in audits and inspections.

Sensory Evaluation:

• conduct sensory evaluations to assess the appearance, texture, flavor, and aroma of food products.
• organize taste tests and consumer surveys to gather feedback for product development.

Product Labeling and Packaging:

• responsible for creating accurate and complete product labels, including nutritional information and ingredient lists.
• design and select appropriate packaging materials to maintain quality and extend shelf life.

Collaborating with Suppliers:

• collaborate with suppliers to source raw materials, ingredients, additives, and packaging materials that meet quality standards.
• conduct audits to ensure supplier compliance with specifications and regulations where necessary

Environmental and Sustainability Considerations:

• involve in sustainable practices. evaluate the environmental impact of food production methods, packaging materials, and waste management.
• reduce waste and improve resource

Company Reg No.: 201131609D | License No.: 11C4684 | Reg No: R1655133, Ashraf Ali

Location : In between Lavender & Bendemeer MRT

Working days: 5.5 days ; 10 working hours

Industry : Restaurant F&B ( Indisde a hotel)

Job Description

1) Oversee and hands-on daily operation.

2) Manage a team of service-bar crews, conduct daily briefing to the team.

3) Train and re-train SOPs to improve staffs capbability in handling daily tasks

4) Able to train team to upsell receipt per head, retail products (take away) and provide good customer service.

5) Versatile in different job roles and hands on operations.

6) Execute Outlet cleanliness and hygiene regime to keep outlet high hygiene standard.

Requirements :

1) Above 2 years of managerial F&B experience in managing a team of people

2) Above 2 years of F&B operations experience

3) Able to use Excels and Words to submit on monthly report

4) Friendly personality and hospitable to all guests, good PR skill.

5) Need to be hands-on to daily operations

Main Activities:

• 50% on board

• 50% support at the office

• Perform servicing, repairs and maintenance on related industrial equipment (diesel engine, auxiliary engine, Volumetric Meter,etc)

• Good knowledge of high speed diesel engine

• Able to prepare a hand-written work done, with data recorded as per format templates and service report with photos, upon completion of job.

• Experience in handling harbourcraft vessels/small barges operation or coastal bunkering operation

• Liaise with customers on delivery schedule by bunker barges and requirement

Requirements:

• Certificates or Higher in any Marine or Mechanical or Automotive or Engine or equivalent engineering

• Min 2 years of working experience in Engine, Genset or automotive or Marine industries

• Familiar with Singapore port waters

• Valid MPA Helmsman / Steerman (Port limit) license is an advantage but not a must

• Good knowledge in MS Office.

- Min 2 years experience in catering service.

- Able to find leads and propose on package suitable for customers.

- Sales orientated mindset.

- Able to lead and work in a team.

- To communicate with different department in the company to be able to fufil requirement by customers

- Able to converse in English & Mandarin