We are hiring.

Position: Recruirment officer

Students seeking internships are welcome to apply.

You will be personal assistant to the manager.

Recruitment tasks include scheduling appointments and interviews, Admin work.

You can work form home and flexible hours.

Email your resume to [email protected]

Short listed candidates will be notified for an interview.

Responsibilities

• Oversee and lead the Safety team in the implementation of Company’s safety systems at sites
• Inspect and examine the workplace to ensure workplace safety compliance
• Identify safety, environmental health non-compliance and recommend measures to rectify
• Liaise with authorities and clients on matters pertaining to environmental, workplace safety issues
• Liaise closely with site operations staff and Project Managers on all safety and health issues .
• Conduct & organize internal / external WSH trainings for staffs.
• Conduct incident investigations & propose corrective actions.
• Conduct regular inspection and audits on the safety provisions.
• Conduct, review & submit Risk Assessments.
• Prepare safe work procedures for site activities.

Requirements

• Specialist Diploma in WSH
• Minimum 2 years relevant working experience in construction industry
• Possess a valid registration with MOM

Job Responsibilities:

• Perform store-keeping duties, including receiving, stock-keeping, and issuing of parts. Conduct local sourcing when needed.
• Assist the Parts Executive in inventory cycle-counting and space planning.
• Provide sales quotations following guided procedures and pricing. Assist the Service team in ordering backorder parts and monitor their progress.
• Handle customer orders and follow up on backorder status.
• Alert your Superior on fast-moving and low stock-level items.
• Maintain a high standard of housekeeping and security in the store and showroom display areas.
• Boost Parts & Accessories sales by offering attentive, friendly service to customers and internal departments. This includes handling customer inquiries through the Parts main line.
• Proactively engage in sales activities, using strong product knowledge to recommend the best sales packages. Assist in sales promotions and events.
• Coordinate with Inventory Administrators, handle cash transactions, and carry out accurate invoicing.
• Complete any additional assignments as directed by Superiors.

Job Requirements:

• Minimum O Level qualification.
• Preferably 2-3 years of relevant working experience.
• Proficient in Microsoft Office.
• Strong interpersonal and communication skills.
• Proficient in spoken and written English.
• Required to work 5.5 days per week.

Working Hours:

• Mondays to Fridays: 8:30 am to 5:30 pm
• Every Saturday: 8:30 am to 12:30 pm

Location: 370 Ubi Road 3 Singapore 408651.

By submitting your resume/application, it is deemed that you have acknowledged and given consent to the collection, use, and disclosure of your personal data as provided in your application by the Company, for the purposes of verification, evaluation, and other recruitment-related procedures in accordance with the Personal Data Protection Act.

Thank you for your submission and we regret that only shortlisted candidates will be notified.

Job Description & Requirements

· Management of feedback from multiple channels

· Coordinating relevant follow-up actions with multiple parties required to address the feedback.

· Verifying work done as part of the follow-up actions.

· Conducting onsite surveillance to verify the feedback received and for enforcement purposes.

· Conducting onsite surveys.

· Conducting face-to-face engagements with feedback providers (FPs), public and pet owners on site

· Taking necessary actions to address and resolve the feedback, including consulting supervisors/team members and other agencies.

Monday to friday : 8.30 AM to 6.00 PM

Requirement :

· Diploma in any fields.

· Possess good writing, interpersonal and communication skills.

· Patient, attentive, approachable and customer-oriented.

· Willing to work in an outdoor environment.

· Team player with initiative, drive and good interpersonal/communication skills and able to work independently.

Permanent, Bishan, 5 days (830am-6pm)

Our client

30 Years Old Reputable facility management company

Job scope

· Client facing-

· To handling customers' enquiries

· To Prepare customer Statement of Accounts (SOA)

· To handle AR n AP function

· To handle financial reconciliation.

Requirements

· 1 year’s account experience.

· bilingual

Roles & Responsibilities

KEY RESPONSIBILITIES:

• Source spare parts for vehicles and construction machinery/equipment/ material
• Request and compare quotations from suppliers/vendors to ensure the best value.
• Prepare and process purchase orders based on approved requirements.
• Maintain accurate records of purchase transactions and order confirmations.
• Track and manage delivery timelines to ensure parts arrive as scheduled.
• Accurately input and maintain data related to purchasing activities in company systems.
• Manage and update vendor databases and contact lists.
• Assist and support purchasing-related administrative matters.

QUALIFICATIONS AND SKILLS:

• Familiarity with Excel, Word, Outlook.
• Able to liaise with English and Chinese-speaking colleagues/workers.
• Able to work well in a team setting.
• Energetic and willing to learn.
• interested candidate may email to [email protected]

Job Scope :

- Managing of foreign employee work pass related matters

- Support and maintain training administration and certification for operators

- Support and coordinate HR welfare activities and employment engagement

- Manage eLeave in Workday and reporting

- HR administration such as maintaining for Pfiles, employee information in Workday System

- Manage day-to-day operations issues for Blue Collar employee

- Managing and ensuring confirmation for new employees is on time

- Diploma in HR or equivalent.

- 2 years’ of relevant experience

- Relevant experience in Manufacturing environment

- Experience with Work Pass application

- Able to start in a fast paced environment

- Able to start work immediate or short notice

Job Responsibilities

• Ensure the security, safety and well-being of all personnel, visitors and the premises
• Provide excellent customer service
• Adhere to all company service and operating standards
• Immediately respond to emergencies to provide necessary assistance to employees and customers
• Protect the company’s assets relative to theft, assault, fire and other safety issues
• Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigation
• Complete reports by recording observations, information, occurrences and surveillance activities; interviewing witnesses; obtaining signatures
• Maintain environment by monitoring and setting building and equipment controls
• Maintain organization's stability and reputation by complying with legal requirements
• Perform other ad-hoc duties as assigned

Job Requirements

• Minimum 1-2 years of security guard experience
• Must have Security Officer Licence, by Police PLRD, must have the Recognise Terrorist Threats (RTT) training (or Handle Counter Terrorism Activities (HCTA), have SSO Upgrade courses (preferred): Operate Basic Security Equipment – OBSE or Manage Disorderly Conduct & Threatening Behaviour - MDCTB
• Able to work day and night shift
• Excellent written and verbal communication skills
• Capable of following complex instructions
• Strong interpersonal skills
• Willingness to participate in the company’s screening process, including drug screen and background investigation
• Knowledge of security operations and procedures
• Registered as a security officer
• High School diploma is required
• Proven work experience as a security guard or relevant position
• Following Complex Instructions
• Manage Multiple Tasks
• Knowledge of Basic Security and Fire Inspection Procedures

Roles & Responsibilities:

• May occasionally be requested for business trip outside of Singapore for IT operations.
• Assist in setup of servers, firewalls and other network equipment for small offices
• Provide office IT support to the company employees.
• Provide vessel IT support to the crews onboard the vessels.
• Ensure all the IT issues are resolved within the stipulated time.
• Ensure assigned IT project tasks are completed within the stipulated timeline.
• Provide effective communication and customer service to the employees and the crews, in person and through phone calls and emails.
• Oversee and keep IT assets such as servers, laptops, monitors and printers.
• Update the IT asset inventory, application accounts and audit related documents regularly.
• Setup account, preparation of hardware and software for new hires.
• Participate/assist in internal and external audits.
• Prepare simple troubleshooting documentation for the staff and crews.
• Oversee IT procurement according to the company process.

Requirements:

• Bachelor’s degree or recognized Diploma in technology or computer science.
• Preferably 3-5 years or above experience working in infrastructure, network and security areas.
• Knowledge and certification in Microsoft 365, VMWare, Microsoft Hyper-V and CCNA will be advantageous.
• Strong knowledge and experience in LAN/WAN network configuration
• Able to multi-tasking and work on multiple projects simultaneously.
• Able to work independently and as part of a team.
• Knowledge in security risk assessment, audit, vulnerability scanning, data and application security is a plus.
• Excellent analytical, troubleshooting and problem-solving skills
• Excellent interpersonal skills
• Self-motivated and have drive, and ability to work independently and a good team player.

We offer attractive remuneration package and fringe benefits with excellent career development opportunities in a global organization.

We are an equal opportunity employer. Applications from all qualified candidates are welcome.

All information provided by applicants will be used for recruitment-related purposes only and will be handled in strict confidence by authorized personnel. Only short-listed candidates will be notified.

Requirements:

1. Experience in Logistics & Warehouse projects
2. Willing to work odd working hours, weekends,public holidays, shift work, rotating shifts
3. Multi-Tasking
4. Preferred minimum class 3 Driving licence
5. Must be able to work in a fast paced environment
6. Preferred cold storage/chiller warehouse facilities management and maintenance experience
7. Must be well-versed in shipping documents and cargo clearance processes
8. Experienced in Cargo Collection and Deliveries projects islandwide
9. Cargo recovery and lodging operations management reports
10. Work independently
11. Able to take up Adhoc tasks as and when required by company
12. Good Communication and Coordination skills preferred.

• Ensure work activities comply with the Workplace Safety and Health act, related legislation and other relevant requirement
• Assist in planning, implementation and maintenance of SETSCO's OHS Management System in accordance witj SS iso 45001 and BizSAFE Star
• Assist with safety program implementation at the workplace towards safety culture development
• Oversee and lead the contractors in the implementation of Company's safety systems
• Liase closely with staff/Managers/Government Regulatory Authorities on all EHS Matters
• Conduct periodic safety inspection of workplace and review RIsk Assessments
• Carry out incident investigations and propose corrective actions to be implemented
• Inspect and rectify any unsafe practices and conditions at workplace
• Maintain and update safety related documentations / records
• Conduct Safety training and/or briefing to staff
• Assist to organise WSH campaign and safety related activities
• Assist to organise monthly Safety (WSH) Committee meeting (s)
• Participate in the preparation for Audit and follow up on the actions needed from the audit findings
• Assist Safety Management Representative / Registered WSH Officer on safety (WSH) matters
• Coordinate Implementation of Emergency Preparedness and Response Plans
• Take on any safety related and other ad-hoc duties as assigned

Requirements

• Must possess relevant safety (WSH) certificate such as Advanced Certificate in WSH, or Specialist Diploma in WSH or equivalent
• Knowledge of SS iso45001 / BizSAFE Star preferred
• Works well under pressure with good interpersonal and communication skills
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Others or equivalent.
• At least 2 year(s) of working experience in the related field is required for this position.

Working Location: Bukit Batok

Rotating Shift: Either 6.30 am to 4.15 pm or 8.45 am to 6.30 pm

Job Responsibilities

• Performing access control to ensure that only authorized visitors (eg. Parents) and staff are allowed entry into school compound.
• Ensuring proper records in both Visitor’s and Contractor’s Log (eg. Temperature checks, company’s name, contact information).
• Conduct regular patrolling around the school compound to ensure that the school is adequately secured and protected at all times
• Ensure vehicular traffic is managed professionally.
• Conduct security monitoring with use of surveillance systems, detect and report security breaches
• Administer access control and alarm monitoring systems to manage access into sensitive and restricted areas (if any)
• Respond to security incident and emergencies and report to Operation Manager as and when necessary
• Ensure that surveillance systems are in good working condition and to report any fault for immediate rectification.
• Provide support to the school’s activities or events as and when needed.

Job Specifications

• A valid PLRD license issued by the Singapore Police Force.
• At least 2 year of relevant working experience
• Preferably with traffic control experience
• Knowledge in operating fire and alarm control CCTV panels and recordings
• Possess good communication and interpersonal skills

Interested Candidate, please click on Apply Now!

Requirements:

1. Experience in Logistics & Warehouse projects
2. Willing to work odd working hours, weekends,public holidays, shift work, rotating shifts
3. Multi-Tasking
4. Preferred minimum class 3 Driving licence
5. Must be able to work in a fast paced environment
6. Preferred cold storage/chiller warehouse facilities management and maintenance experience
7. Must be well-versed in shipping documents and cargo clearance processes
8. Experienced in Cargo Collection and Deliveries projects islandwide
9. Cargo recovery and lodging operations management reports
10. Work independently
11. Able to take up Adhoc tasks as and when required by company
12. Good Communication and Coordination skills preferred.

HR Officer
Join a dynamic team and support global mobility and HR operations in the commodities industry!

Our client, a leader in the commodities industry, is seeking a highly organized and detail-oriented HR Officer to play a key role in managing international mobility processes and providing seamless HR support.

Key Responsibilities

• Act as a trusted advisor to employees, providing guidance on mobility policies and resolving queries related to benefits, relocation, and other mobility processes.
• Oversee international relocation logistics, including work pass applications, accommodation arrangements, and ensuring compliance with tax and mobility policies.
• Manage and maintain accurate reports on mobility cases, salary data, and key metrics to support assignment calculations, including income tax reporting for international employees.
• Handle the employee lifecycle with precision, including onboarding, transfers, offboarding, and providing administrative support for relocation processes.
• Collaborate with payroll vendors to ensure accuracy in payroll processing, including tax provisions, bonus calculations, and payroll entries, while maintaining compliance.
• Support the administration of employee benefits, wellness programs, and regulatory reports, including government-related surveys.
• Work closely with mobility and remuneration teams to drive HR initiatives and activities that enhance the employee experience.

Requirement:

• A Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 1–2 years of experience in HR administration or coordination, preferably in a multinational environment.
• Strong organizational and multitasking abilities with excellent attention to detail.
• Proficiency in Microsoft Office, especially Excel, with strong analytical skills.
• Knowledge of Compensation and Benefits and familiarity with international mobility or relocation processes is an advantage.
• Exceptional verbal and written communication skills.
• A proactive and problem-solving approach to challenges.

Kindly submit your resume in MS Word format to [email protected]

EA Licence No 18C9228 Registration No. R1108261 (Tan Li Tze)

We regret to inform that only shortlisted candidate will be notify

Job Scope :

- Managing of foreign employee work pass related matters

- Support and maintain training administration and certification for operators

- Support and coordinate HR welfare activities and employment engagement

- Manage eLeave in Workday and reporting

- HR administration such as maintaining for Pfiles, employee information in Workday System

- Manage day-to-day operations issues for Blue Collar employee

- Managing and ensuring confirmation for new employees is on time

- Diploma in HR or equivalent.

- 2 years’ of relevant experience

- Relevant experience in Manufacturing environment

- Experience with Work Pass application

- Able to start in a fast paced environment

- Able to start work immediate or short notice

• Responsible to oversee the day-to-day planning, management, operations and safety of facilities management works and service with adequate administrative staff.
• Responsible to carry out systems' heath and obsolescence monitoring, obsolescence management, crisis management, fire safety management, investigation and carry out rooy cause analysis of the incident, not limited to accident, power outage, and systems failure.
• Shall be full-time on-site

Responsibilities

1. Check repaired / overhauled history of components and determine the workscope to perform.

2. Update and maintain database of all the additional requirements from customers to be performed on specific components. Inform workshop to perform these additional requirements for the specific components.

3. Track and update the status of all sub-components that are sent to outhouse vendors. Follow up with outhouse vendors on any queries related to these sub-components.

4. Monitor the availability of all spares that are indicated in Bill of Materials for all workshops.

5. Work closely with SIA and SIAEC Materials Requirement Planning Teams to provision sufficient spares to support operations.

6. Provide regular reports on the performance of outhouse vendors and inhouse workshop.

7. Carry out any other duties as assigned.

Requirements

1. Polytechnic Diploma in engineering or relevant quantitative disciplines

2. 1 - 3 years of relevant experience, ideally in Operations. Those without relevant experience are welcome to apply.

3. Strong skillsets in Operational Planning & Control

4. Open mindedness to approach problems from various angles

5. Good interpersonal communication skills

6. Strong analytical and reporting skills

7. Good computer skills in Microsoft Excel, Microsoft Word and SAP would be an advantage.

As a Compliance Officer, you will be part of the Compliance & Risk Department.

Job scope includes the following:

• Work closely with the Head of Compliance, Risk & MLRO, together with members of the local and global compliance team and other internal functions, to ensure that processes, system and controls are in place and reflect applicable Group and local regulatory requirements,
• Keep pace with regulatory changes, perform a gap analysis on new regulations and undertake an assessment of the relevant changes against current policies and procedures,
• Assist with regulatory audits and inspections,
• Undertake risk assessments and periodic reviews in accordance with the Compliance Monitoring Plan,
• Assist with monitoring the effectiveness of the systems, policies and procedures designed to manage compliance risk and proactively assist and make recommendations for improvements to systems, policies and procedure,
• Review of client account opening requests (private clients, companies, institutional clients, financial institutions, external asset managers, introducing brokers) from an AML/CTF standpoint (MAS, FATF, OFAC) including name screening, PEP review, background research etc,
• Undertake periodic and ad hoc name screening, review hits and clear alerts,
• Proactively identify gaps, highlight any potential concerns/risks, recommend remediation actions and share best practices to enhance existing policies and processes,
• Preparation of internal training material on compliance-related topics.
• Participation in ad hoc local/Group compliance and regulatory projects,
• Provide compliance advice and support to the Front line sales team and Management,
• Perform any other duties as may be assigned by the Company from time to time.

Responsibilities:

· Updating and reconciliation of receipts from insurance companies, private and corporate customers, inter-companies, Lazada/Shopee accounts etc. against bank statement;

· Clearing of Statement of Recovery Accounts (SORA) for accident repairs;

· Reconciliation of incidental costs against contractors’ high liabilities,

· Check and follow up invoices not release to accounting;

· Credit evaluation, credit limit overview and release of sales order for credit control;

· Generation of reports such as debtors ageing summary, statement of accounts to customers etc.;

· Preparation of audit schedules;

· Month end check on bank statement to ensure all receipts are taken up;

· Preparation of AR related journals;

· Preparation of AR related management meeting;

· Preparation of bank-in slips for cheques received;

· Other ad-hoc functions.

Requirements:

· Diploma in Accounting or equivalent

· At least with 2 years of relevant working experience

· Proficiency in MS Office applications (Excel/Word/Powerpoint)

· Knowledge and experience in SAP accounting system would be an advantage

· Meticulous with strong analytical and problem solving skills

· Good team player and enjoy working in a fast paced environment

· Good interpersonal and communication skills

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Under 12 months contract, renewable
• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage. Timing between 8am to 8pm (non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Job Description & Requirements

• All workplace safety and health matters
• Conduct Inspection and meeting
• Conduct accident/incident investigation
• Plan and organize safety promotion program
• Compile report/minutes/training materials/trend analysis
• Liaison with relevant authorities, client and all others
• Supervision of Workplace Safety and Environment workers
• Administrative and document tasks
• Update of relevant acts and regulations

Job Requirements:

• MOM registered Workplace Safety and Health Officer (WSHO)
• Minimum of 8 years working experience as WSHO in the Construction Industry.
• First-Aider Certification an added advantage.
• ECO Certification.

About the hiring company

The hiring firm is a a reputable firm in the professional services industry with strong presence in Asia. They are actively hiring for a Senior IT Service Desk Manager to manage the team of Service Desk Analysts who are responsible to provide global technical support. In this role, you will actively train and manage the team while ensuring technical issues are promptly resolved.

Job Description

Responsibilities will include:

• Manage, train and mentor a team of Service Desk Analysts
• Ensuring support for existing and emerging information technology services, including providing technical advice to project teams
• Manage service desk service level agreements (SLAs) and performance
• Appraise Service Desk Analysts performance, provide feedback, take corrective actions and oversee their training and development, through coaching and mentoring
• Establish new and report of existing progress reports and performance metrics to measure IT effectiveness and productivity
• Maintain alignment with Global Service Desk on process and tool documentation, management, controls, and improvement/corrective projects

The Successful Applicant

To be successful, you will have:

• Relevant tertiary qualifications in Computer Science, Information Technology or related field
• At least 12 years of experience in technical support role with at least 6 years in a leadership role
• Prior experience in a MNC environment/managing large teams with a regional and global stakeholders is a must to excel in this role
• Strong organizational and interpersonal skills with a customer-oriented approach

What's on Offer?

This is an excellent opportunity for an experienced Service Desk/Helpdesk Team Leader who is looking to step-up/for the next challenge to further grow with a MNC. This position will be based in the Singapore office (CBD area).

EA Registration Number: R23118567

EA License Number: 15S7709

Responsibilities

• Conduct security monitoring with use of surveillance systems, detect and report security breaches
• Administer access control and alarm monitoring systems to manage access into sensitive and restricted areas
• Respond to security incident and emergencies and report to key Management staff when necessary
• Keep vigilance against threats of workplace violence and terrorist activities to ensure personnel safety and security

Requirements

• Candidate must possess at least a Primary/Secondary School/"O" Level, any field.
• Candidates must possess a valid PLRD license.
• Preferably Non-Executives specializing in Security/Armed Forces/Protective Services or equivalent.
• Full-Time and Part-Time position available

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

An Assistant Front Desk Manager with Conrad Hotels and Resorts is responsible for the overall daily operations of the Front Desk in check in and checks out including groups, VIPs and overseeing the availability of rooms.

What will I be doing?

As an Assistant Front Desk Manager, you are the first point of contact for dealing with all in house guest’s feedback. The position predominately involves face-to-face contact with Guests and represents Senior-level hotel management in their absence. Specifically, the Duty Manager will perform the following tasks at the highest level of service:

• Be available in the Front Desk area at all times to attend to matters, which require a decision to be made.
• Monitor the conduct and performances of all Front Desk, Groups and Telephone staff at work and report findings to the head of the department concerned for follow up.
• Monitor and ensure the cleanliness of the Front Desk area.
• Assist and coach staff in dealing with special requests and complaints.
• Ensure all house set up for the day’s arrivals are accurate and timely completed.
• Be aware of VIPs arrivals and departures together with the Guest Experience team.
• Ensure sufficient staffing at the desk to meet the activities for the day at the desk.
• Ensure that all Guest complaints are handled promptly and completely.
• Ensure new staffs are coached and has proper buddy in their Job skills training period.
• Recommend training opportunities and submit department monthly training schedule.
• Ensure that all house rules and regulations are adhered to.
• Assisting the Front Office Manager in conducting confirmation and yearly performance appraisal of staffs.
• Review Guest feedback from SALT and any other forms of feedback with staff and take corrective measures with staff concerned.
• Leverage on Artificial Intelligence (AI) / technology such as Kipsu, SALT and Synergy to proactively meet customers’ needs while shape culture and processes for innovation and continuous improvement.
• To ensure that the agreed standards of appearance and presentation are maintained at the Front Desk at all times.
• Ensure Brand standards are adhered by all staff by conducting audit
• Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly.
• Offer current knowledge on all hotel products, services, policies, and emergency procedures
• Be aware of room availability and be ready to make decision for acceptance or refusal of lay-over business
• In charge of the hotel’s evening and night operation, representing the management
• Ensure the hotel’s night audit run daily and all public area are in order during the night.
• Be part of the hotel CERT team in emergency cases.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

As a support to Front Office, the Assistant Front Desk Manager is to lead the team on a daily basis, establishing a positive first impression for our guests. This role will foster a culture of success through strong leadership and team dynamic that enables an elevated guest experience.

What are we looking for?

An Assistant Front Desk Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the luxury hotel, leisure, and/or retail sector
• Current knowledge (proof of valid qualifications required) of health, safety, and security procedures
• Calm, efficient, and the ability to work well under pressure in different situations
• Excellent inter-personal and communication skills
• Proficiency with Microsoft Word, Excel, and Outlook computer programs
• A passion for delivering exceptional levels of Guest service
• Meticulous grooming and presentation
• Ability to work on your own or as part of a team
• A relevant supervisory/management certificate/diploma or degree, preferred