Responsibilities:

- Provide good customer service

- Attend to client inquiries, and ensure smooth check-in/check-out processes.

- Schedule spa appointments

- Liaise with therapists

- Perform opening and closing duties

- Assist in administrative tasks as assigned

Requirements:

- Preferably able to speak Mandarin

- A good team player

- Basic PC skills required

- Able to work independently without supervision

- Meticulous and fast learner

- Friendly and warm personality

- Comprehensive training provided

- Sales and/or customer service background an advantage

What you will do

• Build the web frontend product features. Write product features or system development code
• Apply technical knowledge and problem solving skills to build innovative solutions for complex workflows
• Strive for constant improvement in terms of code quality, maintainability, performance
• Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies
• Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency)
• Ensure engineering best practices, including writing comprehensive test cases are followed
• Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback
• Triage product or system issues and debug/track/resolve them by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Support engineering operations, including being on-call for production support when necessary
• Collaborate effectively with the team, while being a good communicator (both verbal and written)
• Document and share important aspects of all engineering decisions being made

What you’ll need

• Strong engineering skills and foundations, including problem solving, coding and debugging
• Expertise in core Javascript with at least 3 years of experience developing with it
• 1+ years of experience in at least VueJS or React.
• Proficient in Typescript, HTML5, and CSS3 usage in building large-scale applications
• Experience in browser (Google Chrome, Mozilla Firefox) plugin development is a plus
• Passion for building rich and innovative user experience
• Strong communication skills. Proactive in driving various initiatives and processes for the team as well as communicating with various stakeholders
• Bachelor's degree in Computer Science or related fields would be nice to have

YOUR DAY TO DAY

• Assist in the timely billing of accounts
• Maintain a filing system for account receivable records
• Assist in balancing daily transfer to city ledger and post, edit and update to accounts receivable system
• In the absence of the Account Clerk, handle correspondence and queries regarding city ledger accounts
• Assist in the reconciliation of accounts
• Process all invoices and statements
• Record and process payments of goods and services
• Maintain a filing system for accounts payable records
• Check arithmetic accuracy and invoices
• Assist in reconciling the weekly purchase log
• Prepare cheque run for approval on a weekly basis
• Reconcile supplier statements with established records and report any discrepancies
• Assist in maintain the batch register and balance daily to general ledger
• Assist in preparing the accruals journal at month end for regular suppliers and delivery dockets not paid
• Calculate travel agent commissions
• Aid in the preparation of the travel agents cheque listing
• Use finance computer programs
• Respond to and resolve account queries
• Collate suppliers documentation for processing
• Posting of Non-PO invoices
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
• Take action to address these needs in order to exceed their expectations
• Ensure all invoices have the appropriate documentation attached and approvals prior to processing
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Ensure security incidents and accidents are logged, investigated and rectified to prevent future catastrophes

WHAT WE NEED FROM YOU

• Experience in working internationally and cross- culturally in the hospitality industry
• Able to quickly and accurately assess the scope of implementation of proposed innovation and keeping in with the current trends and innovation in the industry
• Extensive and credible appreciation of brands
• Enquiring mind with an understanding of innovation and guest experience and the challenges involved in implementing successful change within the hotel operation
• Strong analytical and interpersonal communication skills. Able to network and influence peers and senior management with credible and compelling arguments
• Must be challenging, diplomatic and able to work across all levels of the organization
• A good ‘real world’ sensibility when applying strategic solutions
• High level of capability and credibility in influencing colleagues across functions
• High degree of personal drive, self starter and able to work independently without regular direct management
• Able to apply creative methodologies and thinking to the tasks
• Strong communication skills, both written and verbal; articulate, persuasive & influential; systematic and timely

RRIS is the leading research institute in rehabilitation, and it is the first of its kind in Singapore to focus on rehabilitation. The project officer in RRIS will provide research and domain expertise in the field of the built environment and its impact on participation, psychosocial wellbeing, and public health indicators. He/she will also contribute expertise in the fields of musculoskeletal, aging and rehabilitation research. This contributes to RRIS’ diversity of work and facilitates interdisciplinary research to achieve excellence in rehabilitation research.

Key Responsibilities:

• Provide research and domain expertise in the field of the built environment and its impact on participation, psychosocial wellbeing, and public health indicators
• Contribute expertise in the fields of musculoskeletal, aging and rehabilitation research
• Conduct qualitative research interviews and assessments. This includes coordinating data collection, including and not limited to the recruitment of participants and liaising with external partners.
• Assist in project management – includes ethics application, monitoring project progress, managing audit trail
• Assist in data analysis- To primarily use qualitative tools such as NVivo; to familiarize with quantitative tools such as “R” or Stata, when needed
• To facilitate the planning of the research project and provide support in project administrative matters
• To assist in preparing for manuscripts, reports, poster and oral presentations, abstracts and grant applications
• Other ad-hoc duties as assigned

Job Requirements:

• Degree in therapy, psychology, nursing, social work or any related courses
• Experience in healthcare sector and/or qualitative research is advantageous
• Good written and oral communication skills
• Good interpersonal skills
• Ability to speak multiple languages and dialects will be advantageous
• Able to work independently
• Keen interest in research and motivated
• Able to problem solve and demonstrate resourcefulness
• Good organizational skills
• Able to work well in a team

We regret that only shortlisted candidates will be notified.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
• Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities
• Prepares and analyzes internal and external quality reports for review with Internal Stakeholders and/or clients
• Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
• Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that’s targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide actionable insights for performance improvement
• Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience in performing quality audit, root cause analysis, calibration, process improvement initiative
• Knowledge of Quality terms, tools, and methodologies
• Demonstrated ability to train and develop new and existing support agents
• Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions.
• Excellent verbal and written communication skills in English
• Strong communication and interpersonal skills

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

• Exciting team lead opportunity with a leading bank!
• Focused in Korean MNCs.

You will be assigned a portfolio of Korean corporates and aim to increase wallet share and bring in new clients. You will also manage a team of RMs and motivate team performance. You will also prepare credit applications and conduct credit analysis when required.

At least 8 years of corporate banking experience as a Relationship Manager. Adept in credit analysis and team management experience. Fluent in Korean as you will be working closely with Korean clients.

If you are interested in this opportunity, please send your CV to [email protected]

Reg No. R1875901
BeathChapman Pte Ltd
Licence no. 16S8112

Roles :

· Providing first level contact and convey resolutions to customer issues

· Properly escalating unresolved queries to the next level of support

· Tracking, routing and redirecting problems to correct resources

Requirement:
1. Minimally Nitec qualifications in IT related disciplines
2. Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
4. Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
5. Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.

SECTION A: POSITION SUMMARY
- The 1st Level Remote Support is required to provide 1st point of contact for clients and provide excellent customer service to address their inquiries, concerns, or complaints.

SECTION B: KEY RESPONSIBILITIES AND RESULTS
1. Answering incoming calls and making outbound calls to customers or clients.
2. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
3. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
4. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
5. Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
6. Ensuring accurate and complete documentation of customer interactions and transactions in the system.
7. Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

AMC Founded in 2006, licensed by the Singapore Police Force, Police Licensing and Regulatory Department. offers custom security solutions suited to your demands. We work towards meeting the unique needs of every client, be it an enhancement to your current security set up or a complete overhaul.

JOB SCOPE

You are expected to be a professional and competent Escort Officer (EO) to provide security escort services to the First/Second Line Maintenance Engineers (FLM/SLM Engineers) in servicing Automated Teller Machines (ATM) and similar financial machines and products. During your course of work, you are expected to travel from one ATM’s designated location to another to facilitate the diagnosis and solution to each machine.

You will represent the Company in a manner that reflects positively on its image and reputation.

DUTIES AND RESPONSIBILITES

· Responsible for the timely and proper security escort of FLM/SLM Engineers in the course of their work. This includes:

o Arm and disarm alarm panels at sites;

o Provide an independent security presence and coverage to FLM/SLM Engineers including checking for unsafe conditions, hazards, and security violations;

o Observe and Report suspicious activities or incidents to the Company Management

o Provide as an independent checker to FLM/SLM Engineers’ work output where necessary;

o Exert physical strength such as reasonable lifting, bending, squatting, walking, and standing for prolonged periods.

· Responsible for the ownership of the assigned issue/problem until the situation has been resolved to the client’s satisfaction or in accordance to the agreed service level/ performance indicators.

· Responsible to follow all appropriate security procedures and Standard Operating Procedures (SOP) in the course of work.

· Responsible for all Company’s assets and ensure their proper and optimal usage. Assets includes tools, equipment, vehicles, documents and intellectual property.

· Responsible for the accurate and timely reporting of calls, activities, status updates or any other reporting as required in the course of work. This includes the tracking, documentation and reporting of all expenses incurred in the delivery of services where needed.

· Responsible to uphold integrity and reputation of the Company at all times.

· Responsible for the timely and proper completion of any other responsibilities or duties as assigned by the Company.

Craft Brewery looking for an operations manager to oversee its front of house operations

The Role

• Oversee all aspects of the Brewery’s BeerTruck and Tasting Room operations
• Ensure SOPs are complied with and work with management to improve existing SOPs
• Source for suitable part-time managers and crew for the Tasting Room and BeerTrucks, plan monthly rosters and ensure that shifts are adequately staffed
• Drive the BeerTrucks to event sites and manage all aspects of the BeerTrucks’ operations
• Manage all aspects of the Tasting Room Operations
• Manage a team of full-time / part-time managers and crew
• Train newcomers and ensure that they understand and adhere to SOPs

Woking hours

• 5-day week, 44 hours per week
• May be required to work on some weekends and public holidays

Skills and Prerequisites

• At least 3 years of experience in a supervisory/ executive / junior management role in retail or F&B
• At least 3 years of experience in customer facing functions in retail or F&B
• Possess a class 3 / 3A driving license
• Enjoys beers and outdoor events
• Outgoing personality – enjoys chatting and interacting with people
• Meticulous – attention to detail and able to spot minute errors
• Organized – able to plan and execute procedures methodically

About the Brewery

Pink Blossoms Brewing poured its first pint to the public on 31 Aug 2018. Since then, it has been known for brewing some of the most delicious beers in Singapore.

The Brewery is constantly on the lookout for talents so that it can share its craft with a lager audience.

Job duties:

• Handle enquiries from the Front Office in timely manner to ensure smooth business operation;
• Handle complaints or grievances from the front office and look for solutions;
• Coordinate internal improvements with other departments (e.g. process, new products) and come up with suggestions regarding improvements of working processes and possible solutions to increase the team’s efficiency;
• Assist with implementation, testing and training of new system solutions;
• Represent the team in various regulatory / procedural / system enhancement projects;
• Ensure preparation of Management Reports, including potential follow up actions;
• Monitor / check various internal reports;
• Handle the system input / approvals, where required;
• Implement new forms and coordinate changes of existing forms;
• Coordinate and provide training to new hires and existing staff (process, system etc.);
• Being part of the team performing Business Contingency Plan;
• Other ad-hoc task assigned by Team Head;

Requirements:

• At least 10 years relevant banking experience (either in a similar position or as Assistant of RM)
• CACS MAS licensed / experienced with order inputs
• Hands-on experience with Avaloq and other systems is an advantage
• Excellent communication and interpersonal skill
• Good command of written and spoken English
• Proficient in Japanese market & language to support Japanese speaking client
• Ability to lead initiatives and process updates
• Open to learn and take over additional responsibilities
• Very flexible and positive attitude
• Solution oriented and analytical mindset
• Strong Bank’s stakeholders’ management
• Able to work independently and as part of a team under pressure and against tight deadlines

Work location: Changi Airport T3

Type of employment: full-time, commencing immediately on full salary after completing 2 month probation time.

SGD 2,500 - SGD 3,000

Our successful candidate's

main duties

include:

• General CRS-based activities, i.e. reservation, ad-hoc/group booking, ticketing & sales report;

• After-sales tasks, e.g. schedule change, rebook, reroute, re-issue & refund;

• Flight inventory monitor & control including advance booking checks, TTL checks & dummy booking screening etc.

• Respond to travel agents', private travellers' and FFP members’ inquiries on VN's products, rules & policies by phone, email or over the counter.

The

minimum requirements

for our successful candidate include:

• Completed IATA Fares & Ticketing I & II or equivalent:

• Working knowledge of major GDS & CRS systems with Sabre an advantage;

• Sound working knowledge of Microsoft Office products;

• Experience in airline reservation and ticketing an asset;

• Proven interpersonal and customer service skills

Require : ITE/JC/Polytechnic level and above

(Only shortlisted applicants will be contacted for interview)

Highlights:

• Health insurance
• Dental reimbursement
• Transport allowance
• AWS + Performance Bonus
• Birthday Incentive
• Friendly environment

Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Mentor a team of service team members.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements:

• Min Nitec in Electrical/Electronic Engineering with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.

Please indicate in your profile your expected salary as you apply. Thank you.

Job Description

•To conduct regular visits to stores for audit purposes

•Prepare Halal/ QA audit and investigation reports

•Assist in performing product or Food Quality check & adherence as expected and directed by the Company

•Ensure operational activities are according to established Standard Operating Procedure and work instructions

•Assist in documenting of inventory items in retail outlets

•Support & participate in outlet business operations, where assigned

•To ensure compliance on halal matters pertaining to the Halal Certified Premises

•Maintain all Halal Assurance Points according to stated Halal risk management

•To ensure Halal and QA documents are well-organised and in order

Criteria

•Pro-active Team player

•Good Communication & interpersonal skills

•Food Hygiene knowledge and certification is added advantage

•Able to travel to conduct internal inspection in chain outlets

•Able to work rotating shifts and weekends as required

•Able to work independently with minimal supervision

•Good in Microsoft Word, Excel, PowerPoint & Google Sheets

•Minimum Diploma Holder or recognized Islamic Institution and have attended Halal Foundation Training Courses/ Halal Competency Assessment

• Liaises with the S.O and the public on all press and public relations matters pertaining to SHINGDA project.
• Handle all press queries relating to the project to the board directly.
• Liaise with the board on all press releases, press statements, comments, articles or material pertaining to the Project. Including approval of release and edits.
• Provide S.O with schedules relating to all proposed night works, traffic diversion, closure of road etc. which may cause inconvenience to the public. If required, the PRO is required to inform nearby resident’s; town council, management committees, etc. If required, by hand of any letters or notices for such works.
• Extend all necessary support, assistance, and co-operation whenever, there are visits to the construction site by any external parties officially approved or lead by the Board
• Handle and act on all public complaints or feedback relating to assigned SHINGDA project thoroughly by investigation on priority basis.
• Provide, support, and make available appropriate materials and information for incorporation into any other Board’s public relation campaigns which may be conducted from time to time. Such campaigns include presentations, pamphlets, brochures, signs, newspaper articles , photographs, site visits, narrated color videos etc.

1. Preferred qualifications: Possess at least a Diploma, Advance/Higher/Graduate Diploma or equivalent

2. Relevant Experience: 1 years of experience in Civil Construction environment as a PRO or equivalent

Work Location: Ang Mo Kio Avenue 1 and Upper Thomson Road.

Our CLIENT is a long-standing and stable MNC/global equipment wholesaler providing turnkey solution, products and services to Industrial customers.

Your Expertise/Licence:

• Shipping/Logistics Operation (Land/Air/Sea Freight)
• You must either own a Permit Declaration/Tradenet ID or passed the Singapore Customs Competency Test for Declarants

The Job:

• Responsible for daily logistics operation including shipping and facilitate cross border cargo clearance either by Land, Air or Sea Frieght
• Ensure smooth operation / coordination with Freight Agents, Stores/Warehouse, and Transporters and being proactive on the ground to raise alert
• Declare permits, handle shipping documentations, verify invoices, and other paper work
• Submit regular or periodic reports on statistics, inventory, shipping, insurance, etc.
• Organise, plan and execute efficiently on the daily activities

The Candidate:

• Diploma in Logistics, Supply Chain Management or equivalent
• Minimum 2-4 year direct working experience in shipping operation for either Land, Sea or Air Freights
• Possess own Permit Declaration ID - OR - passed Singapore Customs Competency Test for Declarants
• Familiar with or having knowledge of Tradenet System
• Eligible to work in Singapore without work pass or visa sponsorship

Other Information:

• Working Location: West (walking distance to MRT Station)
• Working Schedule: Normal office hours, 5-days working week
• Working Environment: Cosy / Light industry
• Compensation: Local salary package & attractive employee benefits

Interested applicants are requested apply online or email your complete resume with a recent photo to [email protected]. We will get in touch with you if you are a good fit to this opening.

[PDPA Declaration] By applying to this job online or emailing us your resume, you give consent to our company to collect, use and disclose your personal data for the purpose of this job application. In event whereby your working experience is not the closest match to this job position, we will keep your resume for future job opportunities. We thank you for giving your trust on us.

Tan LK | EA Reg. No. R1111728 | EA Licence No. 12C6198

Responsibilities

• Handle and process accounts payable, accounts receivable, general ledgers, stock update
• Prepare fixed assets schedules and bank reconciliation
• Preparation of GST return
• Maintain accurate and up-to-date records of financial transactions and documentation
• Attend to incoming mails and emails
• General office administration
• Other ad-hoc duties as assigned

Requirements

• Diploma in Accounting
• Minimum 2 years of relevant working experience
• Proficiency in Microsoft Excel and other accounting software
• Responsible and meticulous with good communication skills
• Able to work independently as well as in a team environment
• Able to start immediately or at short notice

Supervision and coordination of the construction of the civil and structural works of the project and exercise all reasonable skill, care and diligence in the discharge of the contract period.

To carry out site supervision and inspection of the works to ensure that the works are constructed to required quality and accuracy.

To maintain proper and update daily records of all works done, including records of tests, inspections, status of works, safety, site diary, materials and equipment on site.

To verify reports and claims submitted by the contractors.

To record all variations as instructed or approved by Consultant Team.

To attend to contractor’s queries and co-ordinate works of main contractor and direct contractors.

Responsible to the consultants who will have overall control of the site supervisory staff and also discharge of duties are listed following items of works.

• Registered WSHO / WSHC with MOM
  - minimum 3 years experience and had completed at least one newbuild building project in the capacity as a Safety Officer.
• Worksite is located at eastern part of Singapore

Responsibilities

• Process accounts payable invoices matching and verifying with Purchase Orders and good receipts.
• Perform supplier reconciliation on a monthly basis.
• Liase with buyers and suppliers to resolve Invoice on hold issues.
• Reconciliation and clearing of aged items in RNI.
• Other duties/ ad hoc tasks as assigned

Requirements

• Diploma in Accountancy
• Preferably with 1-2 year of relevant experience in Accounts Payable.
• Experience in using Oracle R12 or other Accounting systems and Microsoft Excel will be added advantage.
• Good interpersonal and communication skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/3930

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Salary: Up $2700 + $100 Transport Allowance + AWS + VB + Incentives

Working Days/Hours (depend on assignment):

• 5-day work week shift work, required to work on weekends
• 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

*Remark: Not allow using phones during working hours due to Private & Confidential (P&C) documents

Responsibilities:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Point to point enquiries from customer
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in Call Centre is highly preferred or Customer Service experience
• Mandarin speaking to liaise with Chinese customers
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

WHY BANDAI NAMCO ENTERTAINMENT?

As part of Bandai Namco Holdings Inc. an entertainment industry leader with a presence in video games, toys and amusement parks, Bandai Namco Entertainment Asia (BNE Asia) is a leading PC and console video game publisher and distributor in Asia—with major franchises such as ELDEN RING™, TEKKEN™, PAC-MAN™, Dark Souls™, Little Nightmares, Tales of Series, and many more.

Here at BNE Asia, we’re united by a shared purpose, “Fun for all into the Future”. We seek to delight our fans through their enjoyment of our quality products and services—and to create a world that’s yet to be experienced, in which fans can connect digitally and physically with IPs that only Bandai Namco can bring about.

As a team member, you will immerse yourself in the ever-growing gaming industry and contribute to the development of upcoming game titles, as well as sustaining the love for legacy favorites. You will be surrounded by a company of ambitious, like-minded individuals that you’ll be proud to work with.

THE OPPORTUNITY

We’re looking for a COO who:

· is passionate and knowledgeable about gaming, with in-depth understanding of Asian markets preferred.

· has a strong data-driven mindset and business acumen.

· is quick-thinking and adaptive in a fast-paced, high-pressure environment.

· is an organized and self-motivated multitasker who can manage multiple projects at one time.

· has highly effective cross-functional team management and communication skills, with business proficiency in Japanese languages preferred.

ROLES & RESPONSIBILITIES

The role sits within the Asia, the COO will work alongside various marketing, product and licensing teams based in Singapore, Taiwan and Korea. You will be responsible for supporting the day-to-day operations of our PC and console game business, reporting to the CEO.

Manage the day-to-day operations of the PC and console game business and identify opportunities for optimization and expansion.

· Manage product listings, prices, stock levels, descriptions, visual content, and other relevant SKU information.

REQUIREMENTS

· Bachelor’s degree or above.

· Exceptional communication skills, business-level proficiency in Japanese is preferred.

· Prior experience of game distribution and/or publishing, with in-depth understanding of the Southeast Asia and East Asia market preferred.

· 15 years senior management experience in publishing, distribution in the entertainment category preferred.

· Strong data analysis ability.

· Able to work meticulously under tight timelines in a fast-paced environment.

· Able to multitask with excellent organizational skills.

· A proactive keen learner and team player with a great sense of responsibility.

• Develop graphics and layouts for product illustrations, menu, promotion product, brochures, flyers, social media, websites banners, and marketing collaterals
• Coordinate with production house and printers to deliver projects.
• Work closely with team members to ensure timely execution of projects
• Overseeing branding, advertising, and promotional campaigns with shopping malls, media and related platforms.
• Measure success via post-campaign reporting
• Conceptualize engaging content for brands’ social media (FB & IG)
• Planning and executive of EDM communications

Main Core Responsibilities

To support the restaurant outlets and office users with all IT related matters (POS / SOK, Laptops, printers, and CCTV). Handle POS menu keys creation and revision. Trouble-shoot IT issues and implement technology solutions to enhance business efficiencies. Coordinate with software contractors for maintenance and second level technical support.

Project Coordination - Work closely with team members to ensure timely execution of ongoing projects.

Data Entry and System Maintenance - Responsible for data entry work related to various e menu systems. Manage delivery platform settings and maintenance.

Emergency Support - Standby for emergencies and critical support requests after regular work hours.

Process Improvement – Propose recommendations to management for improving efficiency and productivity in outlet operations, ordering systems, HQ, etc

Company-Wide Technical Support - Provide technical support across the company.

Additional Duties – Perform any other duties as assigned.

Intermediate Work (Middle Management Duties)

New Store Setup - Assist in setting up new store by supervising contractors for POS, E menu, SOK, CCTV, and network setup.

Inventory Management - Assist in IT inventory management and monitoring data backups.

Administrative Responsibilities - Assist in IT administrations including paperwork & documentations.

Vendor Management – Manage relationships with relevant external vendors.

Requirements

- Strong capability in basic PC & network troubleshooting.

- minimum 3 years’ experience of experience with operational management knowledge in the F&B or similar field.

- Senior Executive position available based on experience and qualification

- Diploma or Degree in an IT-related field

- Good problem-solving skills, demonstrating resourcefulness in finding solutions.

- Strong sense of responsibility, self-motivated, and ability to perform in fast-paced environment.

- Service excellence attitude for technical support matters.

- Individual who takes initiatives and can work with minimal supervision.

- Have a service excellence attitude for technical support matters.