Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions

Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature

Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Position Overview:

The Technical Officer – Facilities Management is responsible for ensuring the smooth operation, maintenance, and safety of all facilities and building systems. The role requires technical expertise in the management of building infrastructure, including HVAC, electrical, plumbing, lighting, fire systems, and other mechanical systems. The Technical Officer will work closely with the Facilities Manager, contractors, and other team members to ensure that all maintenance and operational tasks are completed efficiently and in compliance with health, safety, and environmental regulations.

Key Responsibilities:

1. Maintenance & Operations

· Oversee the day-to-day maintenance of the building’s systems and infrastructure, ensuring operational efficiency.

· Perform regular inspections and diagnostics on HVAC systems, plumbing, electrical, and fire safety equipment.

· Troubleshoot and resolve technical issues related to building equipment and systems in a timely manner.

· Coordinate preventative maintenance schedules and monitor work progress to minimize downtime.

· Ensure that all maintenance work meets applicable codes, standards, and regulations.

· Health & Safety Compliance

· Ensure that all building systems comply with safety regulations and industry standards, including fire safety, electrical safety, and environmental health requirements.

· Conduct risk assessments and assist in implementing corrective actions.

· Manage emergency systems such as backup generators, alarms, and fire suppression systems.

· Prepare and maintain documentation for audits and regulatory inspections.

2. Technical Support & Expertise

· Provide technical guidance and expertise to facilities staff and contractors for specialized repairs and system upgrades.

· Assist with the selection and specification of new equipment or replacement systems.

· Monitor energy usage and identify opportunities for energy savings and efficiency improvements.

3. Vendor & Contractor Management

· Liaise with external contractors, service providers, and vendors to ensure the timely and quality delivery of services and products.

· Supervise contractors performing maintenance, repairs, or upgrades to building systems.

4. Documentation & Reporting

· Maintain accurate records of maintenance activities, inspections, and repairs.

· Produce regular reports on the condition of building systems, equipment performance, and completed maintenance work.

· Assist in preparing budget estimates and cost forecasts for maintenance and operational needs.

· Any other ad-hoc duties assigned by Management or your superior.

Qualifications & Skills:

Education:

· Diploma/Higher Nitec/Nitec in Facilities Management, Mechanical/Electrical Engineering, Building Services, or a related field (or equivalent work experience).

Experience:

· Minimum 3–5 years of experience in facilities management, building maintenance, or a related technical field.

· Experience with building systems such as HVAC, electrical, plumbing, and fire systems is required.

· Prior experience in managing maintenance schedules and supervising contractors is a plus.

Technical Skills:

• Proficient in the operation, repair, and maintenance of building systems.
• Understanding of building codes, regulations, and health & safety requirements.
• Ability to use facilities management software and other relevant technology tools.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and a proactive approach to problem-solving and troubleshooting skills.
• Ability to prioritize tasks and manage multiple responsibilities.

Working Conditions:

• Willing to work rotating shift (including weekends & Public Holidays).
• Working schedules: 6-days, 44-hrs work week.
• This position may require occasional work outside of normal business hours for emergency repairs or project deadlines.
• Occasional physical labor may be required for inspections and hands-on maintenance.

Front Desk Operation

• Answer incoming calls and direct calls to the relevant parties

• Take down messages and convey messages to the relevant parties

concerned

• Man reception area and attend to school visitors

• Maintain the cleanliness and tidiness of the school’s reception area

• Assist the administration of security procedures i.e. sign-in / out for

visitors

• Assist in collating the class registers and students’ attendance.

• Prepare the meeting rooms prior to meeting

• Receive and direct visitors to meeting room

• Arrange for refreshment if required

Other Administrative Duties

• Assist in issuing of class registers to the students or teachers

• Assist other school staff in collating non-confidential information and

filing of non-confidential documents.

• Handle other administrative w

The Workplace Safety and Health Officer is responsible for imlementing and maintaining the organisations WSH procedures to promote a safe work environment.He/She conducts incident investigations and identifies cases of non compliance with Organisational procedures and legal WSH requirements .

Experience :Minimum 3 years

诚聘前台收银员 Front Desk Receptionist

全职 Full Time

欢迎新加坡，永久居民，马来西亚，越南，台湾，中国或LTVP持有人申请

Welcome all Pass Holders to apply

工作地点: 新加坡 - 多个地点

全岛 6 間分店 , 地铁站附近

6 outlets islandwide; Multiple locations, Near MRT stations

了解更多信息，请电/ Whatsapp我们：+65 97499906

Responsibilities

• Conduct security monitoring with use of surveillance systems, detect and report security breaches
• Administer access control and alarm monitoring systems to manage access into sensitive and restricted areas
• Respond to security incident and emergencies and report to key Management staff when necessary
• Keep vigilance against threats of workplace violence and terrorist activities to ensure personnel safety and security

Requirements

• Candidate must possess at least a Primary/Secondary School/"O" Level, any field.
• Candidates must possess a valid PLRD license.
• Preferably Non-Executives specializing in Security/Armed Forces/Protective Services or equivalent.
• Full-Time and Part-Time position available

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Under 12 months contract, renewable
• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage. Timing between 8am to 8pm (non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

About the hiring company

The hiring firm is a a reputable firm in the professional services industry with strong presence in Asia. They are actively hiring for a Senior IT Service Desk Manager to manage the team of Service Desk Analysts who are responsible to provide global technical support. In this role, you will actively train and manage the team while ensuring technical issues are promptly resolved.

Job Description

Responsibilities will include:

• Manage, train and mentor a team of Service Desk Analysts
• Ensuring support for existing and emerging information technology services, including providing technical advice to project teams
• Manage service desk service level agreements (SLAs) and performance
• Appraise Service Desk Analysts performance, provide feedback, take corrective actions and oversee their training and development, through coaching and mentoring
• Establish new and report of existing progress reports and performance metrics to measure IT effectiveness and productivity
• Maintain alignment with Global Service Desk on process and tool documentation, management, controls, and improvement/corrective projects

The Successful Applicant

To be successful, you will have:

• Relevant tertiary qualifications in Computer Science, Information Technology or related field
• At least 12 years of experience in technical support role with at least 6 years in a leadership role
• Prior experience in a MNC environment/managing large teams with a regional and global stakeholders is a must to excel in this role
• Strong organizational and interpersonal skills with a customer-oriented approach

What's on Offer?

This is an excellent opportunity for an experienced Service Desk/Helpdesk Team Leader who is looking to step-up/for the next challenge to further grow with a MNC. This position will be based in the Singapore office (CBD area).

EA Registration Number: R23118567

EA License Number: 15S7709

Job Title: Front Office Executive ($2200 to $2500)

Job Purpose:

The Front Office Executive is responsible for delivering exceptional customer service to hotel guests by managing check-in and check-out processes, handling reservations, and addressing guest inquiries. This role requires maintaining a professional and welcoming environment at the front desk, ensuring a seamless guest experience.

Requirements:

• Fluent in English and a good Communicator
• Well versed with computer
• Service oriented with experience in the service sector

Key Responsibilities:

• Guest Reception: Warmly welcome and greet all guests upon arrival. Manage check-in and check-out procedures efficiently.
• Reservations Management: Handle room reservations, cancellations, and modifications accurately. Ensure all guest information is recorded correctly in the hotel’s system.
• Customer Service: Address guest queries, concerns, and complaints promptly. Provide information about hotel amenities, services, and local attractions.
• Billing & Payments: Process payments, issue invoices, and maintainaccurate billing records. Handle cash transactions and ensure proper cash management.
• Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
• Record Keeping: Maintain accurate records of room occupancy, guest profiles, and other relevant data.
• Compliance: Ensure adherence to hotel policies, procedures, and safety standards. Maintain confidentiality of guest information.
• Team Support: Assist colleagues with tasks as needed to ensure smooth front desk operations.

Qualifications:

• Education: Min O level.
• Experience: Previous experience in a front office or customer service role in the hospitality industry is an advantage. Candidates with no related experience will also be considered as on- the-job training will be provided
• Skills: Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.

Working Hours:

Shift-based work, including weekends and public holidays.

Reporting To:

Duty Manager

Only Singaporeans, Singapore PR, Malaysians and Long Term Pass to apply

Write in to us with your latest resume, expected salary and attach a recent photograph to hr@amrisehotel.com

We regret that only short-listed candidates will be notified.

Responsibilities

• Develop and maintain front-end and back-end data collection application
• Align feature engineering based on specific survey requirement
• Ensure the security and performance of backend applications
• Conduct thorough code reviews and provide constructive feedback based on survey requirements
• Follow best practices for coding, testing, and deployment
• Work closely with design and product teams to ensure a seamless user experience

Requirements

• 4 years' experience in both frontend and backend development would be preferred
• Experience with ReactJS, Python and Redux
• Experience in creation/maintenance of APIs using Node.js for data related services
• Good knowledge of backend technologies and AWS Cloud services

Join Our Team as a Front of House Representative!

Are you someone who thrives on interaction and finds joy in delivering exceptional customer experiences? Look no further!

About Us:

We are Singapore's premier boutique health and wellness company, dedicated to transforming lives through personalized fitness and wellness solutions. At our forefront, we believe in fostering a community-driven environment where every individual's journey towards health and vitality is supported and celebrated.

Position: Front of House Representative

Role Overview:

As a Front of House Representative at UFIT, you will be the face of our brand, embodying our values of excellence, warmth, and professionalism. You will play a pivotal role in ensuring that every visitor and staff member experiences the highest level of service from the moment they step through our doors.

Responsibilities:

• Warmly greet and register clients upon arrival, ensuring a seamless registration process.
• Assist clients with bookings, payments, and inquiries, providing personalized assistance and guidance.
• Implement and manage safety entry measures, ensuring compliance with health and safety protocols.
• Coordinate bookings for our team of coaches and clinicians, optimizing scheduling efficiency.
• Maintain a tidy and welcoming reception area, reflecting our commitment to excellence in every detail.

Qualifications:

• Outgoing personality with a passion for delivering exceptional customer experiences.
• Strong communication and interpersonal skills, with the ability to engage with diverse clientele.
• Excellent organizational abilities and attention to detail.
• Team player mentality, willing to collaborate with colleagues to achieve shared goals.
• Prior experience in customer service or hospitality, eg: hotels are encouraged to apply.

Why Join Us:

• Opportunity to be part of Singapore's most successful boutique health and wellness company.
• Work in a dynamic and supportive team environment where your contributions are valued.
• Access to ongoing training and development opportunities to enhance your skills and career growth.
• Competitive compensation package and employee benefits.

If you are ready to embark on a rewarding journey with us and make a positive impact in people's lives, we would love to hear from you! Join us at UFIT and be a part of something extraordinary. Your journey towards a fulfilling career starts here!

Benefits

• Competitive salary up to $3000 onwards depending on experience
• Corporate Uniforms
• Staff Medical Insurance
• 13th month AWS

Requirements

• Singaporean/PRs
• Required language: English (well spoken)
• At least 2 years of working experience in related front of house roles in luxury or 1st-class environment (eg: hotels, airlines,premium retail)
• Required Skills: Customer Service, Excellent People Skills, Exceptional Grooming and Presentation, great interpersonal skills, communication skills, reliable and punctual
• Strong phone contact handling and active listening
• Immediate starter
• Previous experience with Mindbody software will be a bonus

Job description:

As the RFFE Module design team leader, the candidate plays key design role in development and commercialization of MEMS Based RF-FE module for consumer electronics from new concept design, verification to mass production.

Candidates will designs develop, modifies, and evaluates electronic parts, components, or integrated circuitry for electronic equipment and other hardware systems on a multinational team basis.

Responsibilities:

- Co-working with international team including China and Singapore on a cross-disciplinary team basis

- Design and development of RF-FE modules to meet customer’s specification and needs

- Lead and produce 4G, 5G, WiFi module design, fulfil product lifecycle from engineering and transfer to production team

- Coordinate with engineering teams globally to produce module samples

Qualifications/Desired skills:

- Track record in commercialization of RF-FE modules.

- Broad understanding of RF analog component performance characterization via Smith Chart, tuning via passives, etc

- Extremely familiar with module application in RF application and have the ability to use advanced modelling techniques to design modules

- Strong skill in EM modelling and RF simulation tools Solid background in resonator/filter design, simulation, finite element analysis, layout, and package design

5 days work, 2 off days

Able to commit weekends and PH

42h per week

7am - 430pm ($12/h)

930am - 7pm ($12/h)

11am - 830pm ($12/h)

8pm - 730am ($16/h)

Duties

• Provide patients and visitors with direction and assist with their enquiries/requests at the Concierge counter
• Visit patients, go the extra mile by offering assistance and recording feedback received
• Receive feedback from patients and visitors and provide appropriate service recovery
• Ensure smooth traffic flow at the lobby and at the driveway
• Ensure admitting patients are sent to the room as soon as possible
• Ensure discharging patients are fetched as soon as possible and coordinate limousine pick-up
• Liaise with florist and other departments for the offering of fruits/flowers gift/arrangement sets for designated patients
• Prepare ward visitation reports (as required)
• Conduct maternity and hospital tours (as assigned).
• Maintain records and reports of tours.
• Circulate VVIP list daily
• Assist with visa extension documentation for patients and their family members
• Make specialist referral appointments for walk-ins
• Work with supervisors to ensure the assigned service stations are manned effectively
• Participate in projects and assist in events as assigned
• Perform any other duties or undertake other responsibilities as assigned by Customer Service executive and above

Requirements

• Minimally higher nitec and above

Interested and qualified candidates , please send in your resume to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte ltd 99C4599

This is a 12-month contract role based in Singapore, Must have for Korean proficiency as this role will be liaising with Korean clients and counterparts.

Responsibilities:

• As a Technical Solutions Consultant, you will be the technical point of contact for our clients and internal stakeholders.
• You will become an expert on our advertising solutions, consult with clients on best practices and resolve any technical issues that come your way.
• Technical Solutions Consultants are curious by nature, comfortable working in ambiguous situations, and love coming up with creative solutions to client needs.

Qualifications:

• Must Have proficiency in Korean (Professional Level/Native/Topik Level 5 above) to effectively engage with Korean-speaking stakeholders and counterparts
• Must Have Knowledge of Advertising Technology ecosystem
• Must Have Experience working with web technologies including, with HTML/ CSS/ JavaScript or HTTP
• Must Have Experience working with SQL and RESTful APIs
• BA/BS in Marketing, Computer Science, or related degree
• 3+ years’ experience in the Digital Advertising and/or Technology industries
• Customer-facing experience translating technical concepts and solutions to non-technical audiences
• Experience with technically troubleshooting advertising technologies such as pixels, ad servers, auctions and delivery

JOB PURPOSE:

Supervise a team of Front Office Agents to ensure that all front of house and guests services processes are handled in accordance with prescribed service standards and policies to achieve maximum guests’ satisfaction.

ACCOUNTABILITIES:

1. Plan and roster the Front Office Agents shift.

2. Follows policy and procedures with regards to guest handling and service processes to ensure the welfare of guest and property.

3. Ensure all guests’ feedbacks and requests are attended to promptly.

4. Ensure that check-in and check-out procedures are handled smoothly and efficiently.

5. Ensure that all payments received are in order.

6. Ensure staff are working responsibly and efficiently.

7. Maintain staff morale and discipline.

8. To maintain flexibility to perform other duties and projects as required and deemed necessary to support the Hotel’s overall business objectives.

KNOWLEDGE / QUALIFICATIONS:

1. Familiar with Front Office operations.

2. Hotel Management Diploma or ‘A’ Level qualification or equivalent.

3. Minimum 3 years of experience in a similar capacity of hotel, with at least 1 year in supervisory capacity.

SKILLS:

1. Good customer service skills.

2. Good computer literacy and office administration skills.

3. Proficient in Microsoft software, Outlook, and Opera Cloud PMS.

JOB SCOPE

The Front Office Manager is responsible to ensure that all guests are well received and attended throughout their stay with the Hotel.

JOB RESPONSIBILITIES

1. Plan, monitor and control staff movement with regards to their annual leave, public holiday, medical leave and their rest days.

2. Conduct interview sessions for the recruitments for all front office positions.

3. Design and develop training programs to upgrade the skill level and improve the performance of the front office staff.

4. Ensure that regular on-going communication is carried out with all employees to create awareness of guests expectations.

5. Attend the daily morning briefing and monthly meeting with the Senior Management.

6. Authorise room rate changes, paid-out, room allowance and cash advances according to the established room rates.

7. Evaluate room availability during peak preiods to nmaximise occupancy.

8. Update policies and procedures to improve on the overall efficiency of the Front Office operations.

9. Work closely with Security department on all irregularies affecting the Front Office Department.

JOB REQUIREMENTS

Salary: $12-16/h

Duration: 1 year

Location: Novena

Working Hours: 42h/wk (5 days work, 2 days off) - must commit weekends & PH

Responsibilities:

• Develop and maintain effective professional relationship with all clients and provide assistance on phone and in person.

• Ensure optimal level of customer services for all guests and manage all communication with guests for check in and check out process.

• Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy.

• Monitor all operations and ensure compliance to all quality assurance standards when dealing with patients

• Any Ad hoc duties as assigned by supervisor

Requirements:

- Minimum Higher Nitec/Diploma

- Min 2 years Customer Service Experience

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

As a Front of House at our gym and yoga studio, you will create a welcoming environment for our members and guests. You will be responsible for managing front desk operations, assisting with membership inquiries, and ensuring a positive experience for all.

Key Responsibilities:

• Guest Engagement: Greet members and guests warmly, providing exceptional customer service and addressing inquiries about classes, schedules, and memberships.
• Membership Management: Assist with membership sign-ups, renewals, and cancellations, ensuring accurate records and data entry.
• Class Coordination: Manage class schedules, including bookings, cancellations, and waitlists. Ensure that all classes start on time and are adequately staffed.
• Payments and Billing: Process payments for memberships, class packages, and retail sales, maintaining accurate cash handling procedures.
• Facility Maintenance: Ensure the front desk area and common spaces are clean, organized, and welcoming. Monitor the cleanliness of studios and equipment.
• Community Building: Foster a sense of community by engaging with members, promoting events, and encouraging participation in classes and workshops.
• Team Collaboration: Work closely with instructors and management to ensure smooth operations and enhance the overall member experience.

Qualifications:

• Passion for fitness and wellness, with a basic understanding of gym and yoga practices.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.

What we offer:

• Opportunities for professional development and growth within the fitness industry
• A positive and supportive community atmosphere
• Complimentary access to our gym and fitness group classes.

Job Title: Front Office Executive ($2000 to $2500)

Job Purpose:

The Front Office Executive is responsible for delivering exceptional customer service to hotel guests by managing check-in and check-out processes, handling reservations, and addressing guest inquiries. This role requires maintaining a professional and welcoming environment at the front desk, ensuring a seamless guest experience.

Requirements:

• Fluent in English and a good Communicator
• Well versed with computer
• Service oriented with experience in the service sector

Key Responsibilities:

• Guest Reception: Warmly welcome and greet all guests upon arrival. Manage check-in and check-out procedures efficiently.
• Reservations Management: Handle room reservations, cancellations, and modifications accurately. Ensure all guest information is recorded correctly in the hotel’s system.
• Customer Service: Address guest queries, concerns, and complaints promptly. Provide information about hotel amenities, services, and local attractions.
• Billing & Payments: Process payments, issue invoices, and maintain accurate billing records. Handle cash transactions and ensure proper cash management.
• Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
• Record Keeping: Maintain accurate records of room occupancy, guest profiles, and other relevant data.
• Compliance: Ensure adherence to hotel policies, procedures, and safety standards. Maintain confidentiality of guest information.
• Team Support: Assist colleagues with tasks as needed to ensure smooth front desk operations.

Qualifications:

• Education: Min O level.
• Experience: Previous experience in a front office or customer service role in the hospitality industry is an advantage. Candidates with no related experience will also be considered as on- the-job training will be provided
• Skills: Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.

Working Hours:

Shift-based work, including weekends and public holidays.

Reporting To:

Duty Manager

Write in to us with your latest resume, expected salary and attach a recent photograph to hr@amrisehotel.com

We regret that only short-listed candidates will be notified.

Job Title: Front Office Executive ($2000 to $2500)

Job Location: Bugis

Job Purpose:

The Front Office Executive is responsible for delivering exceptional customer service to hotel guests by managing check-in and check-out processes, handling reservations, and addressing guest inquiries. This role requires maintaining a professional and welcoming environment at the front desk, ensuring a seamless guest experience.

Requirements:

• Fluent in English and a good Communicator
• Well versed with computer
• Service oriented with experience in the service sector

Key Responsibilities:

• Guest Reception: Warmly welcome and greet all guests upon arrival. Manage check-in and check-out procedures efficiently.
• Reservations Management: Handle room reservations, cancellations, and modifications accurately. Ensure all guest information is recorded correctly in the hotel’s system.
• Customer Service: Address guest queries, concerns, and complaints promptly. Provide information about hotel amenities, services, and local attractions.
• Billing & Payments: Process payments, issue invoices, and maintain accurate billing records. Handle cash transactions and ensure proper cash management.
• Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
• Record Keeping: Maintain accurate records of room occupancy, guest profiles, and other relevant data.
• Compliance: Ensure adherence to hotel policies, procedures, and safety standards. Maintain confidentiality of guest information.
• Team Support: Assist colleagues with tasks as needed to ensure smooth front desk operations.

Qualifications:

• Education: Min O level.
• Experience: Previous experience in a front office or customer service role in the hospitality industry is an advantage. Candidates with no related experience will also be considered as on- the-job training will be provided
• Skills: Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.

Working Hours:

Shift-based work, including weekends and public holidays.

Reporting To:

Duty Manager

Write in to us with your latest resume, expected salary and attach a recent photograph to [email protected]

We regret that only short-listed candidates will be notified.

About the Role

We are seeking a skilled and dynamic Business Analyst to join our team, focusing on front-office post-trade systems and Calypso platform-related enhancements. This role is integral to driving system improvements, resolving issues, and ensuring seamless operations across the trade lifecycle. The ideal candidate will have hands-on experience in financial systems, a solid understanding of financial assets, and a proven track record in AGILE methodologies. If you excel at analyzing business needs, proposing robust solutions, and coordinating with cross-functional teams, this position offers a challenging and rewarding career opportunity.

Key Responsibilities

1. Requirement Analysis & Solution Design:Analyze business requirements for system enhancements and propose effective solutions.
   Collaborate with stakeholders to ensure alignment with business objectives and technical feasibility.
   
2. Incident and Request Management:Manage and resolve incidents, requests, and issues related to front-office post-trade systems and Calypso platforms.
   Troubleshoot, identify, and fix bugs or system inefficiencies to minimize operational disruptions.
   
3. Testing & Validation:Coordinate and conduct user acceptance tests (UAT) to validate the functionality of system enhancements.
   Ensure thorough testing processes and adherence to quality standards.
   
4. Collaboration & Communication:Work closely with cross-functional teams, including developers, testers, and end-users, to deliver seamless solutions.
   Act as a bridge between business stakeholders and technical teams, ensuring clear and effective communication.

Qualifications and Skills

• Technical Expertise:Experience with front-office post-trade systems and/or Calypso platforms is mandatory.
  Strong understanding of financial assets (e.g., derivatives, fixed income, equities) and the trade lifecycle.
  
• Methodologies & Tools:Proven track record of working within AGILE frameworks, including sprints, user stories, and iterative delivery.
  Familiarity with issue-tracking and project management tools such as JIRA or similar.
  
• Problem-Solving:Analytical mindset with the ability to troubleshoot and fix complex system issues efficiently.
  
• Soft Skills:Excellent communication and interpersonal skills for effective stakeholder management.
  Strong organizational and time-management skills to handle multiple priorities.
  

Preferred Qualifications

• Degree in Information Technology or an IT-related field.
• Experience in financial services or a similar industry.
• Prior involvement in large-scale system implementations or upgrades.
• Certification in AGILE (e.g., Certified ScrumMaster) or Business Analysis (e.g., CBAP).

Job Purpose:

The Front Office Executive is responsible for delivering exceptional customer service to hotel guests by managing check-in and check-out processes, handling reservations, and addressing guest inquiries. This role requires maintaining a professional and welcoming environment at the front desk, ensuring a seamless guest experience.

Requirements:

• Fluent in English and a good Communicator
• Well versed with computer
• Service oriented with experience in the service sector

Key Responsibilities:

• Guest Reception: Warmly welcome and greet all guests upon arrival. Manage check-in and check-out procedures efficiently.
• Reservations Management: Handle room reservations, cancellations, and modifications accurately. Ensure all guest information is recorded correctly in the hotel’s system.
• Customer Service: Address guest queries, concerns, and complaints promptly. Provide information about hotel amenities, services, and local attractions.
• Billing & Payments: Process payments, issue invoices, and maintain accurate billing records. Handle cash transactions and ensure proper cash management.
• Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
• Record Keeping: Maintain accurate records of room occupancy, guest profiles, and other relevant data.
• Compliance: Ensure adherence to hotel policies, procedures, and safety standards. Maintain confidentiality of guest information.
• Team Support: Assist colleagues with tasks as needed to ensure smooth front desk operations.

Qualifications:

• Education: Min O level.
• Experience: Previous experience in a front office or customer service role in the hospitality industry is an advantage. Candidates with no related experience will also be considered as on- the-job training will be provided
• Skills: Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.

Working Hours:

Shift-based work, including weekends and public holidays.

Reporting To:

Duty Manager

Only Singaporeans and Singapore PR to apply

Write in to us with your latest resume, expected salary and attach a recent photograph to hr@amrisehotel.com

We regret that only short-listed candidates will be notified.

Job Title: Front Office Executive ($2000 to $2500)

Job Purpose:

The Front Office Executive is responsible for delivering exceptional customer service to hotel guests by managing check-in and check-out processes, handling reservations, and addressing guest inquiries. This role requires maintaining a professional and welcoming environment at the front desk, ensuring a seamless guest experience.

Requirements:

• Fluent in English and a good Communicator
• Well versed with computer
• Service oriented with experience in the service sector

Key Responsibilities:

• Guest Reception: Warmly welcome and greet all guests upon arrival. Manage check-in and check-out procedures efficiently.
• Reservations Management: Handle room reservations, cancellations, and modifications accurately. Ensure all guest information is recorded correctly in the hotel’s system.
• Customer Service: Address guest queries, concerns, and complaints promptly. Provide information about hotel amenities, services, and local attractions.
• Billing & Payments: Process payments, issue invoices, and maintain accurate billing records. Handle cash transactions and ensure proper cash management.
• Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
• Record Keeping: Maintain accurate records of room occupancy, guest profiles, and other relevant data.
• Compliance: Ensure adherence to hotel policies, procedures, and safety standards. Maintain confidentiality of guest information.
• Team Support: Assist colleagues with tasks as needed to ensure smooth front desk operations.

Qualifications:

• Education: Min O level.
• Experience: Previous experience in a front office or customer service role in the hospitality industry is an advantage. Candidates with no related experience will also be considered as on- the-job training will be provided
• Skills: Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.

Working Hours:

Shift-based work, including weekends and public holidays.

Reporting To:

Duty Manager

Write in to us with your latest resume, expected salary and attach a recent photograph to hr@amrisehotel.com

We regret that only short-listed candidates will be notified.

Location: Thomson Road

Working days/hours:

- Any 5 days work week Mon to Sun

- AM Shift 7am to 430pm - $12/hr

- PM Shift 12pm to 9.30pm - $14/hr

- Rostered shifts

Job Description:

- Performing reception and front desk duties.

- Portering and Triaging duties such as transfer of patients from one location to another.

- Attending to all enquiries of patients and visitors including phone enquiries.

- Perform wheelchair cleaning

Requirements:

- Min GCE ‘O’/‘N’/‘A’ Levels/Diploma in any discipline

- Able to start work IMMEDIATELY !

- Possesses good interpersonal communication skills

Interested candidates, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599