Responsibilities:

• Greet and assist residents, contractors, and visitors in a professional and courteous manner.
• Manage incoming calls, direct them to the appropriate departments, and handle inquiries effectively.
• Coordinate and schedule appointments for residents with relevant town council officers or departments.
• Provide information and support to residents regarding town council services, procedures, and events.
• Receive, sort, and distribute mail and documents; assist in maintaining records and filing systems.
• Log and track resident feedback, complaints, and service requests, ensuring follow-ups are completed promptly.
• Perform general office duties, such as data entry, photocopying, and managing office supplies.
• Liaise with internal departments and external service providers for smooth operations.
• Ensure adherence to town council policies and procedures while maintaining confidentiality.
• Support town council events by managing visitor registrations and providing on-site assistance.

Requirements:

• Minimum GCE N / O level / Nitec in business administration or equivalent
• At least 1 year of relevant receptionist / customer service experience
• Good communication and interpersonal skills
• Proficient in MS office

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number: 17C8690

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Highlights:

• Mon To Fri (Office Hours)
• Island Wide(Ex. Bedok, Dover, Tampines, Queenstown)
• Permanent and Temporary Position available
• Multiple Vacancies

Job Description:

• Perform portering and assisting of patients.
• Assisting patients with their activities(ADLs) including bathing, dressing, eating, and mobility.
• Serve meals to patients and supervising their consumption
• Monitor patient and report any abnormalities.
• Ad hoc duties as assigned

Job Requirements:

• Min. N/O/Nitec/Diploma or any equivalent
• Min. 1-2 yrs of HCA/BCA/PCA Experience or Certificate in Healthcare Support

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

*We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. *

“JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Avena Esther

EA Personnel Reg No: R24120999

The Account Assistant will support the Family Office in managing financial records, processing transactions, and ensuring accurate reporting. This entry-level position is ideal for recent graduates or individuals looking to start their careers in finance, accounting and wealth management.

Key Responsibilities

1. Financial Record-Keeping

- Maintain and update accounting records for Family Office accounts.

- Record all transactions, including income, expenses, investments (i.e. shares, structured products, properties), and other financial activities.

- Assist with the preparation of monthly and annual financial reports.

2. Budgeting, Income and Expense Tracking

- Assist in tracking and ensuring rental income are promptly paid by tenants.

- Assist in preparing budgets for expenses / investment activities.

- Monitor spending to ensure adherence to budgetary limits.

3. Accounts Payable

- Process payments for properties bills, utilities, and other expenses.

- Ensure timely payment of invoices, loans, and other obligations.

4. Bank and Investment Account Reconciliations

- Reconcile bank accounts and investment statements to ensure accuracy.

- Track investment income, dividends, and interest.

5. Tax Preparation Support

- Organize and maintain records required for income tax and property tax filing.

- Assist with the preparation and submission of personal and property tax returns.

6. Administrative Support

- Manage filing systems for financial, agreement and legal documents.

- Maintain confidentiality and security of sensitive family and financial information.

- Coordinate with external professionals, such as accountants, lawyers, and investment advisors.

7. Communication and Coordination

- Liaise with family members, staff, vendors, and service providers to manage financial tasks.

- Support the Family Office team in day-to-day operations.

8. Assist with ad-hoc tasks as needed.

Skills and Qualifications

• Technical Skills:

- Familiarity with spreadsheet tools (e.g., Excel, Word).

• Analytical Skills:

- Attention to detail and ability to identify discrepancies.

• Knowledge of Accounting Principles:

- Understanding of basic accounting concepts like double-entry bookkeeping.

• Communication Skills:

- Ability to explain financial information to non-financial stakeholders.

Qualifications:

• Diploma in Accounting, Finance, or a related field (or equivalent experience).
• Basic understanding of accounting principles and practices.
• Proficiency in Microsoft Office, especially Excel.
• Strong attention to detail and organizational skills.
• Good communication and interpersonal abilities.
• Ability to work effectively in a team environment.

This role is often an entry-level position, ideal for individuals looking to start a career in accounting, finance or wealth management.

Clinic Assistants ( In Central / Novena - 5.5 days week )

Job Description & Requirements

• CLINIC ASSISTANTS
• Perform registration: key in patients’ data and register in the system.
• Patient care support, such as taking of vital signs.
• Follow up with doctors or clinic staff on completing the information required.
• Assist doctor and staff nurses during consultation and patient care.
• Cashiering and admimistrative support duties as assigned
• Experience in clinical duties such as taking of blood samples, recording vital signs reading and etc. will be an added bonus
• Administrative work, file for medisave/ insurance claims
• Other ad-hoc duties assigned.

Requirements

• Min 3 years or more years of experience in a clinic setting.
• Able to work in fast-paced environment.
• PC Literacry skills in MS/ Excel/ Powerpoint
• Working hours: 830am to 5pm (Mondays to Fridays), 830am to 1pm (Saturdays)
• Work location will be in Central / Novena
• Singaporean preferred
• Able to speak MANDARIN to the Chinese-speaking patients

Only shortlisted candidates will be notified

EnviroDynamics Solutions Pte Ltd

Anna Toh

Reg. No: R23118739

EA License No.: 12C6285

Email CV to : [email protected]

Job Scope:

• Ensure the cleanliness of pantry, utility areas and meeting rooms items. This includes, but not restricted to:

i. Wash up cups, plates and cutlery including washing of teacup sets etc..

ii. Maintain cleanliness of all the pantry and the pantry storeroom inclusive of the appliance in the pantry such as refrigerators, microwave ovens, coffee machines, surface cleaning of hot drink/water dispensers, basin & etc on daily basis.

iii. Carry out cleaning of refrigerators on a monthly basis.

iv. Daily stocktaking and replenishment of items in all the pantry, meeting rooms and utility area (e.g. biscuits, beverages, stationaries, paper);

v. Monthly stocktaking and update the inventory list of the pantry items and stationery and report to officer in charge when the supplies are running low.

• Ensure operational readiness of meeting facilities and functionality of the pantry and utility areas. This includes, but not restricted to:

i. Setup beverage support such as cups/sauces/beverages & etc/layout of room for the meetings.

ii. Merging of rooms, shifting of furniture / items.

iii. Proficient in preparing and serving hot food/beverages for the Senior Management or Board’s meetings.

iv. To buy lunch/refreshments for the meeting when required which she/he will be reimbursed.

v. Reinstate the room to its original layout after meetings.

vi. Remove and wash all utensils and kitchenware in the meeting rooms, pantry, and collaboration areas; and

vii. Conduct daily checks of state of all the meeting rooms, pantry, and utility areas to ensure that the aircon, lights, projects, furniture, clock, stationery, coffee machines, vending machines, printer and other non-IT items are in order. Report to Officer in Charge on any faulty or missing items. At the end of the day, ensure that the lights and projectors are switched off before they go off and perform other duties assigned.

viii. To report all faults to Officer in charge upon detection through the fault reporting channels. Some examples of faults include leaking or choking water fixtures, overflowing litter bins, presence of spillage etc.

• Attend to VIP official functions such as lunches, tea receptions, etc, donning proper attire such as black coat and pants. The tasks would include, but not restricted to:

i. Setup/layout of room.

ii. Prepare and serve food/beverages.

iii. Serve catered food;

iv. Reinstate the room to its original layout after events; and

v. Remove and wash all utensils and kitchenware.

• Any other duties as assigned by Officer in Charge.

Working Location and Hours:

• Singapore Changi Airport
• Monday – Friday : 7.30 AM to 5.30 PM

Requirements:

• Able to carry out the duties as required.
• Proper food/drinks handling procedures and cleanliness standard for maintaining the pantries.
• Computer literacy to use simple excel to update the inventory list.
• Good customer service.
• Okay to cover 2 levels in the office.

Contract Period: Jan 2025 to Jan 2026

Salary: $2500/month

EA License No: 96C4864

Reg. No.: R24121728

We Are Hiring!

Are you a social butterfly with a passion for creating memorable experiences? Are you ready to embark on an exciting journey of creating unforgettable guest experiences? Join Foragers as a Front of House Staff for our superstar team and be at the heart of our mission to delight and exceed guest expectations. We're looking for passionate individuals who thrive in a dynamic hospitality environment!

Our Brand

Founded in 2018, Foragers has since been on an onward journey to introduce exceptional and one-of-a-kind hospitality concepts to Asia.

For more information about us, check out our website: https://foragers.com.sg/

What We Offer

• Competitive salary, rewarding your dedication and skill.
• A young and vibrant environment surrounded by a supportive team
• Fun company events and medical, dental, and optical benefits
• Career advancement opportunities such as funding for professional courses of your interest

What You'll Be Doing:

• Guest Engagement Pro: You’re not just serving guests—you’re creating an experience! Chat with guests, make recommendations, and leave them smiling and ready for another round.
• Order Whisperer: Take and process orders with precision, turning guest requests into culinary delights while managing any special requests with ease.
• Multi-Tasking Marvel: Juggle tasks like a pro—whether it’s cleaning tables, handling payments, or assisting with special requests, you’ll keep everything running smoothly.
• Opening & Closing Pro: Whether it’s setting up at the start of the shift or breaking the service floor down at the end, you’ll make sure everything is prepped, clean, and ready to roll for the next round of service!

What We Are Looking For:

• Minimum 1 year of restaurant experience in a high-volume environment
• Excellent communication and hospitality skills
• Warm personality and a natural ability to interact with people and create an upbeat, fun atmosphere

Join us in elevating guest experiences to new heights and creating memories that last a lifetime. Be a part of our family today!

▶️ Full-time permanent
▶️ Monday - Friday (8.30am - 5.30pm)

Main Job Description

• Assist in day-to-day filing for various departments.
• Assist in photocopying and scanning documents.
• Setting up festive décor and help with festive activities.
• Data entry.
• Collecting and distributing office letters to various departments.
• Printing and putting up updated memo and signages.

Requirement

• Entry Level candidates are welcome
• Well organize & able to multi task
• Willing to work in West Area (Company transport at Choa Chu Kang & Joo Koon MRT)
• All are welcome to apply

Roles & Responsibilities

The Role

• Provide a high standard of hygiene and cleanliness within the assigned area
• Cleaning duties including but not limited to sweeping, vacuum, dust & polish, removing rubbish, cleaning, disinfecting, replenishing supplies, toilet cleaning

About You

• Service oriented mindset
• Free from allergies to cleaning chemicals

Benefits:

• 7 days AL

Our client, a Leading Investment Bank, is looking for Front-Office Application Support. The successful candidate will provide technical expertise and operational support for critical trading platforms and front-office applications.

Key Responsibilities

• Provide hands-on support for front-office trading applications, ensuring availability, reliability, and optimal performance.
• Identify, analyze, and resolve technical issues in a timely manner while adhering to incident management processes.
• Work closely with traders, sales teams, and other front-office stakeholders to address application-related queries and issues.
• Conduct post-incident reviews and implement solutions to prevent the recurrence of issues.
• Utilize monitoring tools to proactively detect and address potential system issues.
• Support the deployment of application upgrades and enhancements, ensuring minimal disruption to business operations.
• Maintain accurate documentation for systems, workflows, and incident resolutions.
• Ensure that applications operate within regulatory guidelines and standards.

Key Qualification

• Strong knowledge of Linux/Unix systems and scripting (Shell, Python, etc.).
• Proficiency in database management and SQL queries.
• Familiarity with network protocols and application monitoring tools (e.g., AppDynamics, Splunk).
• Understanding of front-office trading systems and workflows (e.g., Equities, Fixed Income, FX).
• Experience working with Order Management Systems (OMS) or Risk Management platforms.
• Excellent communication skills to interact with non-technical users and technical teams.
• Strong analytical and problem-solving abilities.
• Ability to manage high-pressure situations and meet strict deadlines.
• Previous experience in a similar application support role within an investment banking or financial services environment.

With well over a decade of a solid and enviable track record behind us, headquartered in Hong Kong, Pinpoint Asia Infotech Pte Ltd (EA License: 16C8291) is the go-to IT Search Firm for several top Investment Banks and Financial Institutions.

If you are interested in the above position, please send your CV to Charlie Kim @ [email protected] (EA Registration number: Reg No: R23112483)

Shangri-La Rasa Sentosa, Singapore

We are looking for a Front Desk Receptionist to join our team!

As the Front Desk Receptionist, we rely on you to:

• Provide all-rounded guest services such as checking in and out
• Contribute towards a memorable hotel experience for all guests
• Handle all guest requests in a timely, professional, and efficient manner
• Provide a best-fit solution to fulfil the customer needs
• Always ensure smooth efficient guest services
• Assist in enhancing the guest satisfaction scores of the hotel

We are looking for someone who:

• Takes pride in being a hotelier
• Preferably has relevant hospitality experience
• Loves interacting with guests
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Front Desk Position – Physiotherapy Clinic (Central Area)

We are looking for a friendly and organized team member to join our physiotherapy clinic!

Your Responsibilities:

• Patient Management: Greet patients warmly, handle registrations, schedule appointments, send reminders, and guide them with care.
• Administrative Support: Manage records, billing, payments, and daily reporting.
• Communication: Answer calls, address queries, and coordinate seamlessly with therapists.
• Operational Support: Keep the front desk and clinic tidy, organized, and well-stocked with supplies.
• Customer Service: Share clinic information, collect patient feedback, and encourage follow-up visits.
• Technology Use: Utilize clinic management software to manage appointments and support patient care.
• Professionalism: Maintain confidentiality, demonstrate a professional and positive attitude, and manage your time effectively.

If you enjoy creating a welcoming environment and keeping things running smoothly, we’d love to hear from you!

About us:

IHM is an international company which focuses on rehabilitation therapy and health maintenance, utilising a blend of Bioelectric Meridian Therapy (BMT) and natural therapy to provide comprehensive and personalised care to partners and customers. As we continue to grow, we are seeking dedicated Office Manager to join our expanding team.

About role:

The Office Manager is responsible for overseeing the day-to-day operations of the outlet and providing administrative support across various departments. This role involves coordinating office activities, managing operational processes, and maintaining efficient systems to enhance productivity and organizational effectiveness.

Roles & Responsibilities

• Provide operational and administrative support to outlets and office.
• Handle procurement activities, including sourcing vendors, obtaining quotations, and negotiating contracts.
• Assist in financial processes, including invoice management, payment processing, and expense tracking.
• Provide updates on cash flow, receivables, and payables.
• Collaborate with the sales team to manage client inquiries, quotations, and follow-ups.
• Assist in the planning and execution of company events, meetings, and initiatives.
• Support cross-departmental collaboration to enhance operational efficiency

Job Requirements

• Diploma or degree in Business Administration & Finance, or a related field.
• At least 1 year working experience in similar role.
• Strong organizational and multitasking skills with attention to detail.
• Excellent verbal and written communication skills.
• Problem-solving skills and the ability to work under pressure.
• Ability to work independently and as part of a team.

• Part-time cleaner needed to clean the office
• To come to clean the office 3 times a week, 9.30am onwards, for about 1-2h each time
• Responsibilities include: Wiping desks, sweeping / vacuuming the floor, boiling water, cleaning the toilet, clearing trash etc.
• Office location at One Commonwealth

5 days work, 2 off days

Able to commit weekends and PH

42h per week

7am - 430pm ($12/h)

930am - 7pm ($12/h)

11am - 830pm ($12/h)

8pm - 730am ($16/h)

Duties

• Provide patients and visitors with direction and assist with their enquiries/requests at the Concierge counter
• Visit patients, go the extra mile by offering assistance and recording feedback received
• Receive feedback from patients and visitors and provide appropriate service recovery
• Ensure smooth traffic flow at the lobby and at the driveway
• Ensure admitting patients are sent to the room as soon as possible
• Ensure discharging patients are fetched as soon as possible and coordinate limousine pick-up
• Liaise with florist and other departments for the offering of fruits/flowers gift/arrangement sets for designated patients
• Prepare ward visitation reports (as required)
• Conduct maternity and hospital tours (as assigned).
• Maintain records and reports of tours.
• Circulate VVIP list daily
• Assist with visa extension documentation for patients and their family members
• Make specialist referral appointments for walk-ins
• Work with supervisors to ensure the assigned service stations are manned effectively
• Participate in projects and assist in events as assigned
• Perform any other duties or undertake other responsibilities as assigned by Customer Service executive and above

Requirements

• Minimally higher nitec and above

Interested and qualified candidates , please send in your resume to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte ltd 99C4599

Established in 2019, Gaia Lifestyle Holdings Pte. Ltd. is a Food and Beverage (F&B) and Shared Services Company managing F&B Operations as well as providing support services to a rapidly growing Group of Companies in multiple industries comprising concert/live shows management and promotions, F&B, hospitality, and real estate management. Gaia Lifestyle Holdings Pte. Ltd. regularly measures and improves process quality, examines, and applies best industry practices, identifies new and advanced technological implementations as well as trains and develops our employees to keep them relevant.

The primary role of the Office Admin Executive is to provide support to the Office Admin Manager and any other persons or companies assigned, in a professional and timely manner. This individual should possess good communication, friendly and approachable personality, and is a good team player.

Job Responsibilities

• Coordinate and assist in day-to-day general administration duties such as managing phone calls, correspondences (e.g.: e-mail, letters, etc), paperwork duties (e.g.: filing, scanning, etc) and reception duties
• Assist with Employee Onboarding such as preparation of office equipment, stationery and software
• Maintain office supplies such as business cards, stationery, pantry, water dispensers
• Make arrangement for the ordering of gifts such as flowers, hampers, vouchers and gift packages
• Manage office maintenance such as aircon, toilet, printer and cleaning services and liaise with external vendors and suppliers
• Provide support to IT team in receiving delivery order, checking invoice and processing payment matters
• Check against IT ticketing system for request of IT equipment and assist in service delivery such as distribute mouse request, charges and label IT assets
• Coordinate and manage the booking of meeting rooms when necessary
• Upkeep the cleanliness and maintenance of the meeting rooms and office facilities
• Assist in ordering and coordination of refreshments for meetings
• Arrange for courier services and handle all incoming and outgoing correspondences
• Maintain admin database such as staff contact list, access card list, office key list, birthday list and announcement
• Organise Company Functions and travel arrangements for Company, if any
• Document Standard of Procedures for all admin processes
• Assist in ad-hoc duties as and when required

Job Requirements

• Diploma/A Levels/ITE/Professional Certificate in any field
• Good disposition, interpersonal, meticulous and detail-oriented with ability to multi-task
• Comfortable working in a fast-paced environment
• Possess a positive attitude to learn and grow with the company
• Proficiency in Microsoft Office will be an advantage
• Able to work independently and as well as a team

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

We are seeking a detail-oriented Office Cleaner to join our team. As an office cleaner, you will be responsible for maintaining a clean and orderly office environment, ensuring that all areas are sanitized and cleaned throughly for employees and visitors.

Working Hours: Monday - Friday (7am - 11am) Excluding Public Holiday

Job Description

1) Wipe clean tabletops (accessible and exposed area only)
2) Clear trash bins from individual workstations
3) Remove trash from office to designated area
4) Designated spot cleaning
5) Sweep / Vacuum / Mopping of Floor
6) Toilet Cleaning
7) Pantry Cleaning

Job Requirements

1) Cleaning experience preferred
2) Available immediately
3) Positive attitude, hardworking with pleasant personality

For any enquires, you may WhatsApp us at 8896 2338

You will work with Medical Planning Officer and Patient Liaison Service to facilitate international patients’ appointment bookings and rescheduling. You will assist international patients seeking medical assistance and treatment so as to ensure a seamless patient journey. You will act as a service ambassador and work closely with care teams and internal stakeholders to address the patient’s needs and requests. You will work with Medical Planning Officer to facilitate tele-consultation and tele-collaboration. You will provide feedback and be involved in projects to improve the patient’s experience as well as reports generation. You will provide administrative support to Medical Planning Officer.

Requirements

• Bachelor’s Degree equivalent with 2 years of experience in healthcare industry
• Front line experience would be advantageous
• Strong interpersonal, communication and writing skills
• Self-starter who can both work in a team and independently
• Passionate about regional works and happy to work with people from diverse cultural backgrounds
• Overseas travelling will be required

Key roles and responsibilities

• Oversee the day-to-day functioning of the office and maintain the smooth running of the administrative processes.
• Provide secretarial and administrative support to staff and management, including the handling of correspondence, preparing documents, logistics and overseas travel.
• Manage communication channels, such as phone calls and emails. Maintain inquires log as required.
• Collect, sort and distribute incoming mails, correspondences, packages and other incoming materials.
• Maintain record filing systems and ensure the proper retention, archive and disposal of records.
• Oversee office supplies to ensure resources are available when needed.
• Manage and maintain company facilities including coordinate with building management for office maintenance and repairs, vendor contracts, office functions and layout.
• Schedule and track meetings and appointments schedule, meeting rooms’ scheduling, greet and direct visitors.
• Assist in preparing and maintaining full set of monthly accounts including supporting schedules required
• Process receipts and payments
• Prepare and maintain monthly bank reconciliations and statement of accounts
• Assist in the preparation of financial statements
• Maintain proper filing and documentation
• Any other ad hoc tasks as assigned

- Customer facing tasks such as providing assistance to customers via email and calls

- Promote and nudge taxpayers in the usage of our e-services and chatbox

Requirements:

* At least 'A' level/diploma

- Prior customer service background

- Good written communication skills

- Meticulous and organised in handling confidential data

- Self-motivated individual and able to handle > 20 cases per day

- Able to commit immediately and commit for at least 3 months

Novena

$13.60/hour

Monday - Friday

830am - 5pm

3 months renewable

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1989461 (Suzana Binte Slemat) GOREF:6892

• Flexible Working Hours
• Work Days: Tuesday & Friday (Wednesdays can be Optional)

Job Responsibilities:

To ensure cleanliness and hygiene of the office, duties include:

• Wipe down tables
• Clean floors
• Empty rubbish bins
• Clean and wash toilets
• Tidy and maintain the pantry area
• Perform any other tasks assigned by the supervisor

Pay rate: $12 -$15 Per Hr

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.