Company’s Profile:

Our client is an international technology and engineering company that specialises in providing innovative digital and security solutions to their esteemed clients. They are well-known for their dedication of quality delivery standards with more than 15,000 engineers globally supporting projects. They have an international presence in over 100 countries worldwide and are looking out for Project Managers to join their team and contribute to their ongoing success.

Location: Ang Mo Kio/Yio Chu Kang area (will be posted to Changi next year onwards)

Salary range: $7000 - $7500, depending on experience

Job Responsibilities:

• Manage infra projects to meet delivery to customer’s satisfaction
• Handle project’s scope of work according to requirements and contractual KPIs
• Manage external vendors/contractors for provision of material or support services
• Prepare project documentation, progress reports to meet quality standards
• Lead project team to provide engineering, operation support and maintenance to operational/production system
• Gather customers’ requests for system enhancements and propose solutions
• Participate or support in new business prospects or tender involvement

Requirements:

• At least 4 – 5 years’ Project Manager experience, handling infrastructure projects
• Experience with government projects will be an added advantage
• Knowledge and experience with ITSM – ITIL Framework
• Excellent communication skills with customers
• Degree in any discipline

Interested candidates may whatsapp your resume to 6421 4965. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Talentsis Pte Ltd | EA No: 20C0312

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe continues to develop innovative products that serve businesses of all sizes around the world, risk will increase in complexity and scale. Joining the Risk Partnerships team, you will play a critical role in the company’s financial and partnership health, enabling Stripe’s growth while partnering with internal and external stakeholders to understand, manage and mitigate against key risks related to financial partners.

What you’ll do

Stripe is seeking a Risk Partnerships Manager covering our most important financial partners including bank sponsors, Local Payment methods and other key partners. This role will be instrumental in enabling new products and payment methods to help Stripe scale for the future. It’s expected that the Risk Partnerships Manager will be a subject matter expert in card network and bank sponsor programs and requirements. You will develop expertise on Stripe’s risk policies in areas including fraud, credit, and brand risks. You will be relied upon to keep pace with emerging trends in the payments and fintech industries.

You will build strategic relationships with Risk counterparts at major financial partners to help drive Stripe’s risk and commercial initiatives. It is equally crucial for you to develop trusting and collaborative relationships with internal stakeholders that will provide subject matter expertise, and be able to execute across multiple programs and initiatives in parallel. Your work will be highly visible to Risk leadership and will be instrumental to driving our future growth.

Responsibilities

• Manage key risk relationships with financial partners including bank sponsors, local payment method, and key partners that enable new products and payment methods
• Build relationships, understand financial partner requirements, and advocate for Stripe’s users and product teams with external stakeholders
• Effectively communicate complex financial partner risk requirements to Stripe leadership. Ensure these are understood and correctly prioritized by Risk and the broader Global Partnerships team, as well as other cross-functional teams within the organization
• Represent Stripe’s risk controls and processes to bank partners, card networks, regulators and other external parties. Develop expertise in Stripe’s risk management systems and maintain a strong understanding of Stripe’s risk posture and evolving technical foundations
• Contribute to Stripe risk strategy objectives by proposing process improvements, new risk policies, capabilities, and other areas of thought leadership to drive the company vision.
• Collaborate with our Financial Partnerships team to drive and advocate for risk objectives in balance with business objectives
• Cultivate strong working relationships with colleagues across Risk, Product, Engineering and Operations teams to prioritize, scope and roll out product launches and enhancements
• Manage top priority user escalations and incident remediations, as needed

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of professional experience, including 2+ years in the payments industry (Risk Management experience preferred)
• Partner-facing experience with APAC Payment methods, acquiring bank sponsors, or additional relevant payment methods in APAC
• A strong sense of ownership, resilience, and a drive to have an impact
• Experience in managing day to day risk initiatives, requirements and incidents across a variety of internal and external partners
• Strong stakeholder management skills including navigating difficult situations, negotiating timelines, and influencing internal and external stakeholders across organizations and borders
• An analytical, data-driven approach to decision-making – you understand how to partner with Data Science to build metrics and track progress across various monitoring programs
• Demonstrated project/program management skills and a proven track record for building and scaling programs from the ground up
• Excellent collaboration, communication, and relationship building skills. Must have the ability to convey complex ideas succinctly to all audiences
• Ability to prioritize work appropriately and stay focused on the most important and most impactful initiatives at any given time

Preferred Requirements

• You have an in-depth understanding of product and payment risk platforms
• Effective program management skills and a proven track record for building and scaling programs from the ground up
• Familiarity with SQL and working with large datasets is a plus

Hybrid work at Stripe
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Company’s Profile:

Our client is an international technology and engineering company that specialises in providing innovative digital and security solutions to their esteemed clients. They are well-known for their dedication of quality delivery standards with more than 15,000 engineers globally supporting projects. They have an international presence in over 100 countries worldwide and are looking out for Project Managers to join their team and contribute to their ongoing success.

Location: Ang Mo Kio/Yio Chu Kang area (will be posted to Changi next year onwards)

Salary range: $7000 - $7500, depending on experience

Job Responsibilities:

• Manage infra projects to meet delivery to customer’s satisfaction
• Handle project’s scope of work according to requirements and contractual KPIs
• Manage external vendors/contractors for provision of material or support services
• Prepare project documentation, progress reports to meet quality standards
• Lead project team to provide engineering, operation support and maintenance to operational/production system
• Gather customers’ requests for system enhancements and propose solutions
• Participate or support in new business prospects or tender involvement

Requirements:

• At least 4 – 5 years’ Project Manager experience, handling infrastructure projects
• Experience with government projects will be an added advantage
• Knowledge and experience with ITSM – ITIL Framework
• Excellent communication skills with customers
• Degree in any discipline

Interested candidates may whatsapp your resume to 6421 4965. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Talentsis Pte Ltd | EA No: 20C0312

We are looking for a Business Development Manager (Sales) to be part of our team. The Business Development Manager will be supported with inbound leads and get the opportunity to work with the #1 Digital Marketing Agency in Singapore.

Rewards:

• Extremely high commission structure
• Medical and insurance coverage
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Responsibilities:

• Develop digital marketing strategies and solutions across a broad range of digital marketing channels (SEO, SEM, Social Media, YouTube & Display) that meet our prospective clients’ needs
• Communicating with the clients and internal team in the development of the overall digital marketing strategy
• Conduct sales presentations to a range of prospective clients
• Build rapport with the business community through participation in related business associations
• Prospecting new leads and converting them to clients
• Build strong relationships with prospective clients
• Support account managers to service the clients
• Responding to clients' emails and calls
• Assisting in inbound calls to ensure prospective clients' sales inquiries are answered
• Making outbound calls to secure appointments and sales closure
• Prepare sales forecasts and report regularly
• Meet or exceed sales objectives assigned

Requirements:

• STRICTLY Singaporean or PR holder only
• Knowledge of Digital Marketing (SEO, PPC, SMA) is preferred
• Minimum 1 year experience in sales related position
• Fluent in written and spoken English
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude
• Able to carry and protect company branding at all times
• Able to work independently

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to speak to some of the biggest brand representatives in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

Roles Description:

The role will be a Digital Marketing Account Manager (AM). The AM will be handling our clients' Digital Marketing campaigns. He or she is also expected to be managing our clients and optimise their campaign to the best practices.

Specific Responsibilities:

The main responsibilities of the role are to conceptualise, set up, optimise the performance of the digital marketing accounts, and update clients regarding the campaign performance.

Competencies:

The AM will have an in-depth understanding of Digital Marketing and also gain the confidence of client management. He or She will be able to set up and run the campaigns independently. In addition, he or she would be analysing data to optimise the campaign performance.

Rewards:

• High Basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Work alongside an award-winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Probation Period:

This position includes a 6 month probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to speak to some of the biggest brand representatives in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

Why Us:

• Work-life balance with remote working flexibility
• Attractive sales commission on gross sales margin achievement
• Transport allowance and mobile claim reimbursement

The Role:

• To generate, maintain and further develop sales forecasts for allocated customers’ accounts.
• To develop a new customer base through cold-calling, relationship management and industry contacts to maintain strong account relationships with the customers.
• To work cross-organizationally to co-ordinate pre-sales, professional services and support resources to drive successful solutions for customers.
• To achieve sales quota through identifying and gaining business from customers or new prospects and ensuring customer’s satisfaction through the products and services provided.
• To have a good understanding of IT products, solutions and services
• To participate in development of value propositions and to negotiate successfully to close sales.
• To report on customer activities and general market activities at weekly sales meeting review.

What We Are Looking For:

• Minimum 2 to 3 sales experiences in the IT sector, preferably in end-to-end IT solutions or systems integration.
• Strong presentation and negotiation skills.
• Excellent verbal and written communication skills.
• Track record of consistent sales quota achievement
• Results-driven to achieve sales targets.
• Ability to understand business problems and needs of prospects/clients and able to qualify sales opportunities.
• Possess at least a Diploma in any discipline.

Next Step:

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Garrett Lim Jun Jie, R24122758

EA Licence No: 24C2293

The role:

• Market products and services to current and potential customers in cleanroom, biotechnology, pharmaceutical, diagnostics, research, academia, and food and beverage sectors.
• Develop and implement strategic sales initiatives for products and assigned agencies.
• Gain technical knowledge of products to effectively engage with clients.
• Oversee marketing campaigns, including trade-in offers and workshops.
• Manage direct sales to customers and distributors, generating leads and building relationships with key decision-makers.

What we are looking for:

• The ideal candidate should possess a background in Product Management, with substantial experience in sales within the cleanroom, industrial, pharmaceutical, or diagnostics sectors. This experience should specifically relate to capital equipment (CAPEX) and engineering or integration solutions.
• A minimum of a diploma in Engineering, Biotechnology, or a related field is required.
• Candidates should have at least three years of experience demonstrating a strong sales record, particularly in the Healthcare, Pharmaceutical, and Diagnostics markets, including laboratories, hospitals, R&D clients, academia, food and beverage, and industrial sectors.
• Proficiency in preparing tenders and requests for quotations (RFQs) along with cost estimation is essential.
• Exceptional presentation abilities are necessary, along with strong analytical and problem-solving skills.
• The candidate should be target-oriented and capable of working independently.

Next Step:

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

AlwaysHired Pte Ltd

EA Licence No: 24C2293

Responsibilities:

Sales Strategy & Execution:

• Develop and implement a sales strategy for selling our HR software solutions
• Identify key target markets, including industries or sectors that would benefit most from our payroll, attendance, and HR systems.
• Own the end-to-end sales cycle from prospecting to closing, managing leads, and converting them into long-term customers.

Lead Generation & Prospecting:

• Research and identify potential leads via online platforms, networking, referrals, and industry events.
• Initiate outbound sales efforts such as cold calling, email campaigns, and LinkedIn outreach to generate qualified leads.
• Work on marketing, to leverage content, case studies, and other sales materials to attract potential clients.

Client Engagement & Relationship Building:

• Understand client needs and pain points regarding HR management, and present our software solutions as effective, tailored options.
• Conduct product demos and presentations to prospective clients, showcasing the features and benefits of our HR system.
• Build and nurture strong relationships with clients to ensure successful onboarding and continued customer satisfaction.

Sales Closing & Negotiation

• Manage the entire sales process, from initial contact through to contract negotiation and deal closure.
• Collaborate with the CEO or founder on pricing strategies and contract terms.
• Provide quotes, proposals, and product recommendations tailored to each client’s requirements.

Customer Onboarding & Retention:

• Assist in the onboarding process to ensure clients are set up for success with the software, including implementation and training.
• Act as the main point of contact during the initial post-sale phase to resolve any issues and ensure smooth adoption of the system.
• Stay in touch with existing clients to ensure satisfaction, encourage renewals, and identify upsell opportunities.

Reporting & Feedback:

• Track and report on sales activities, pipeline progress, and key metrics (e.g., number of demos, proposals, and closed deals).
• Provide regular updates to the CEO/founder on sales progress, challenges, and insights from client feedback.
• Help refine product offerings based on market feedback and customer needs.

Market Research & Competitive Analysis:

• Keep up to date on trends in the HR technology space, including new features, emerging competitors, and customer needs.
• Continuously assess competitive offerings and adjust sales strategies accordingly.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field
• Minimum 3 years of experience in software sales, preferably in HR software.
• A proven track record of meeting or exceeding sales targets and successfully closing deals
• Strong communication, negotiation, and interpersonal skills
• Excellent presentation skills with the ability to demonstrate technical software solutions to non-technical audiences.
• Ability to adapt to a fast-paced, growing environment and wear multiple hats.
• Knowledge of payroll processes and HR operations.
• Familiarity with sales strategies in early-stage companies.
• Experienced in selling HR software (payroll, attendance, benefits, employee management systems) an added advantage.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Ding Xin Er
EA Personnel Reg No: R22106669

Responsibilities:

We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s experience, duties will include the following:

• Conduct compliance reviews and monitoring/surveillance across the company’s business activities;

• Develop risk-based compliance programs to facilitate the execution of compliance reviews and monitoring;

• Advise the business units in meeting regulatory requirements through implementing appropriate compliance risk policies, assisting with the design and implementation of risk and compliance management initiatives, and enhancing and improving internal processes and procedures;

• Review the completed risk and compliance assessment returns from each area of the business, identifying trends and areas of concern and working with the business units to reduce any unacceptable exposures to regulatory risk;

• Provide compliance training and support through issuing of internal compliance updates, training modules and compliance guidelines

Requirements:

• Minimum 3-5 years’ relevant experience in compliance, audit or risk management in the securities, financial advisory or fund management industry

• Should have knowledge of key applicable regulations in Singapore such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

• Excellent writing and communication skills

• Good interpersonal, influencing and networking skills

• Team player

CENTRAL REGION - Near shenton way

• Must have shipping industry experience
• Basic + AWS + VB

Job purpose

The Corporate Branding & Strategy Division has been newly established to enhance MOL's branding both externally and internally. Our goal is to engage with stakeholders such as customers, investors, partners, local governments, community members, and employees across various regions.

With over 10 group companies in Singapore, MOL (Asia Oceania) Pte. Ltd. (MOLAO) serves as a key regional hub, supporting group companies in Southeast Asia and Oceania.

The Assistant Manager in the Corporate Branding & Strategy Division will work closely with direct manager to develop and execute communication plans by following strategy and direction. Our primary mission is to enhance brand value and build a positive reputation for the MOL brand across the region through various touchpoints, including the corporate website, social media, local and regional media, events, etc.

In addition, we collaborate with various divisions and entities to improve employee experiences and engagement through internal communications.

Duties and Responsibilities

Branding

• Collaborate with managers to develop and execute brand communication plans.
• Create, manage, and update brand communication guidelines and workflows.
• Execute brand communication plans with stakeholders across divisions, entities, and countries in Southeast Asia and Oceania.
• Develop, manage, and update regional branded materials and global assets provided by HQ (Tokyo).

External Communication

• Develop and manage annual communication plans and projects.
• Execute communication plans with stakeholders across divisions, entities, and countries in Southeast Asia and Oceania.
• Research, propose, and implement new or improved communication methods (e.g., website, regional social media strategies, and other touchpoints).

Internal Communication

• Develop and execute internal communication plans, including events, to enhance transparency and engagement.
• Foster employee understanding of MOL's brand value, operations, talents, and opportunities across Asia and Oceania.

Crisis Communication

• Follow crisis procedures as instructed by GHQ.
• Support GHQ upon request.
• Provide regional crisis communication guidance and training to employees.

Manage relevant outsources and partners:

• Lead and/or assisting to manage outsourced vendors and partners to execute communication plans, ensuring adherence to schedule and budget.

Job Requirements

• Degree or diploma in communication, branding, marketing, or a relevant field (advantageous).
• Must hv experience in shipping industry
• Digital Communication: Excellent understanding and experience in developing and managing corporate websites, social media (SNS), and other digital communication practices.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

The Restaurant Manager in "Noa" restaurant will oversee and manage the daily operations of the restaurant.

Supervisory Responsibilities:

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with restaurant policy.

Duties/Responsibilities:

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor or Master degree in Hospitality or FnB.
• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.

Company’s Profile (PM)

As a security solutions provider has been established for more than 25 years, they have garnered a strong reputation in the industry. They specialize in delivering comprehensive turn-key security systems, from design and integration to maintenance and support and serve clients in government, trade and commercial sectors. They are now looking for a skilled Project Managers to join their expanding team!

Location: Tampines

Working hours: Monday to Friday, Standard Office Hours

Our Project Managers are responsible for full IT and engineering project delivery life-cycle which includes contract negotiations, risk management, financial budgeting and cost management, project scheduling and tracking, scope management, resource planning, project reporting and stakeholders management.

Responsibilities:

• Accomplish strategic objectives by overseeing multiple project activities
• Manage IT and engineering project delivery life-cycle within scope, schedule and budget and standards within regulations and compliance.
• Responsible for all stages of full turnkey project deliveries covering requirements gathering and analysis, design, systems / software development, construction, delivery, integration, systems / data migration, testing, commissioning and maintenance services
• Map out overall project management plan and ensure that the roles and responsibilities, objectives, commitment, deliverables, schedule, critical path and risks are defined and communicated to stakeholders
• Manage project budget and costs with the objective to maximize revenue and margin achievements
• Establish risk management plan to identify and review potential risks and mitigation actions
• Manage changes in project delivery with proper impact analysis, resolutions and contingencies plan.
• Build a high performance delivery team, and provide effective leadership to the team members
• Maintain a pro-active and responsive relationship with all stakeholders, both internal management and customers, to provide regular and accurate progress updates, problem reporting, escalation and resolution processes
• Participate in pre-sales activities & work with solution team to develop the Request for Proposals (RFP)

Requirements:

• Min. Degree in IT / Computer Science / Engineering, or equivalent
• Possess Project Management certifications (e.g. PMP, CITPM)
• Min. 4-5 years’ experience in managing large-scale multi-million dollar IT and engineering integration projects and cross-functional delivery teams
• Good knowledge on large-scale management of multi-service line teams, with strong service delivery, client relations, planning, scheduling, budgeting, financial management, resource management, quality assurance and situational negotiations
• Knowledge of security requirements and implications relating to government security standards would be advantageous

Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Celine Chan | R21103433

Talentsis Pte Ltd | EA No: 20C0312

Job Purpose

To assist the Construction Director with delivering a quality service and product to our clients in line with the project goals by working with the professional team, within the culture of 8build, by utilising all its systems and procedures.

Candidate Profile

The ideal person will have a minimum of 5 years’ experience working on projects.

You must be an effective communicator, experienced in liaising with clients, sub-contractors and professional teams.

You will have experience in maintaining and developing client relationships, key skills in project planning, time management and effective communication to manage the project supply chain.

Key Deliverables

· Establish and maintain a high level relationship with the client and all associated professional teams

· To support the Construction Director to take responsibility for the construction of a project

· To identify problems and offer solutions

· To deliver “turnkey” projects as appropriate

· To suggest trade contractors, systems and manufacturers for team appraisal

· To review design and shop drawings, the project programme and contribute where necessary

· To contribute information to the proposal team, if required

· To attend and present at the “pitch”

· To be aware of the existence of marketing relationships with external professionals and clients

· To actively promote 8build philosophy and culture

· To assist in producing precise and succinct project reports

· To assist in producing the programme schedule.

· Support the presentation of the project to the client

· To offer buildability advice and value engineering solutions

· Be aware of element costings and costs/ft2

· Possess an understanding of construction methods and M&E systems

· Promote and implement Zero Defects Initiative

· To implement 8build systems and procedures.

Essential skills and qualifications

· Minimum 5 years’ experience

· Methodical approach to duties

· Knowledge of Microsoft Word, Excel and MS Projects and ability to use at a minimum basic level to produce documents and project schedules

· Sensitive to political situations - good relationship builder

· Ability to make decisions and advice

· Prepared to be innovative

· Pleasant and confident telephone manner

Personal attributes

· To be smart and presentable at all times

· To be an energetic and flexible team member

· Ability to communicate positively and effectively

· Ability to organise and plan your and others time effectively

· Ability to implement systems

· Positive attitude and drive and willingness to learn

Please send your CV to [email protected].

Only shortlisted candidate(s) will be notified.

Location: Various location

Catering Service + Contract Tender

Basic + VB

1. Market Research & Analysis
Conduct market research to identify new business opportunities, market trends, and customer needs.
Analyze competitors and industry trends to inform strategic decisions.

2. Lead Generation & Prospecting
Identify potential clients or partners through networking, industry events, and cold outreach.
Develop and maintain a pipeline of prospects to generate new business opportunities.

3. Client Relationship Management
Build and maintain strong relationships with existing clients, ensuring ongoing business and repeat sales.
Handle client inquiries, concerns, and negotiations to ensure client satisfaction.

4. Strategic Planning & Business Expansion
Develop strategic business plans to achieve company goals, including market expansion, product/service diversification, or entry into new regions.
Collaborate with senior management to create actionable growth strategies.

5. Partnerships & Alliances
Identify and establish partnerships or alliances that will benefit the business.
Negotiate and finalize partnership agreements that align with company objectives.

6. Sales & Revenue Generation
Develop and implement sales strategies to meet or exceed sales targets.
Work closely with the sales team to close deals and maintain a steady revenue flow.

7. Proposal Development & Presentations
Prepare and present business proposals and presentations to potential clients or stakeholders.
Customize proposals to meet the specific needs of the client or project.

8. Cross-functional Collaboration
Work with marketing, product development, finance, and other departments to align business development efforts with overall company objectives.
Provide feedback to internal teams regarding client needs, market trends, and opportunities for improvement.

9. Contract Negotiation & Deal Closing
Negotiate contracts, pricing, and other terms with clients and partners.
Ensure that all deals are in line with company policies and legal guidelines.

10. Performance Tracking & Reporting
Monitor and track performance metrics, such as sales revenue, market penetration, and client satisfaction.
Provide regular reports and updates to senior management on progress, challenges, and areas for improvement.

11. Brand Representation
Represent the company at industry events, conferences, and meetings to build brand awareness.
Act as an ambassador for the business in interactions with clients, partners, and stakeholders.

12. Budget Management
Manage budgets for business development initiatives and ensure effective use of resources.
Ensure cost-effective strategies are in place for lead generation, marketing, and other business development activities.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

Location: Redhill

Basic + Commission + VB

JD:

• Research market trends, competitor offerings, and emerging client needs within sectors like commercial office/Retail design & renovation
• Proactively seek out and generate new business leads through networking, events, industry associations, cold call and referrals.
• Draw up networking proposals customized to individual sector
• Liaison between client, designer and other parties leading up to the securing of project, while ensuring client’s requirements are met and exceeded
• Prepare sales and marketing materials
• Work on project pricing, contracts, and fee negotiations that balance profitability with competitive positioning.
• Achieve and Deliver Sales Target
• Support in all aspect of Sales activities
• Manage and maintain clientele relationship
• Collate and evaluate client feedback and highlighting client feedback from customers for management analysis and follow-up

Requirement

• Diploma in Marketing, Business, Interior Design, or a related field.
• Min 3 years of experience in Business development, preferably in the interior design on commercial office/retail.
• Strong communication and interpersonal skills, with an ability to understand design concepts & to liaise with individuals at all level
• Committed, sales target driven and self-motivated
• Responsible and team player.
• Creative mindset with a passion for interior design.
• Excellent networking & communication and negotiation skills, with the ability to liaise with individuals at all level
• Committed, sales target driven and self-motivated

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

1 Michelin Star Indian restaurant is hiring with numerous positions available.

Hostess, FOH Supervisor, Asst Manager, Commis Chef, CDP, Junior SousChef.

Fine Dining experience preferred but not necessary. Any level of experience will be considered for the right level of position.

Please email [email protected] for more information.

(North East Region)

Highlights:

• Basic + AWS + VB
• Freight Forwarding industry preferably in the Oil and Gas, EPC and/or Marine industry.

RESPONSIBILITY

• Identify, acquire, develop and expand customer base in the different verticals within the Oil and Gas, EPC and/or Marine industry.
• Conduct presentation on proposals and deliverables to promote and achieve sales closure.
• Evaluate customer requests, provide solutions and price quotations.
• Follow up with customers/prospects on the RFQs/enquiry status.
• Customer relationship building and manage customers’ expectations by conducting regular visits and facilitating exchange correspondences.
• Keep abreast of market and industry development and give regular feedback and recommendation to internal organisation.
• Attend related industry events and exhibitions to build relationships and generate new business opportunities.
• Manage sales pipeline and accurately forecasting sales revenue

REQUIREMENT

• Min Diploma holder / Degree
• Must have min 3 years Sales experience in Freight Forwarding industry preferably in the Oil and Gas, EPC and/or Marine industry.
• Highly motivated and a goal getter
• Solution Driven
• Team player with strong interpersonal and communication skills

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Location: Singapore

Job Summary:
The Assistant Manager, Reservations, specializing in the China market, will manage quotations, bookings, invoicing, and reservation processes for inbound travel. This role requires strong expertise in handling Chinese client needs, ensuring seamless service delivery, and maintaining operational efficiency.

Key Responsibilities:

1. Quotation Management:Prepare accurate and competitive quotations for clients and travel partners in the China market.
   Collaborate with suppliers to secure the best rates and availability.
   
2. Booking Coordination:Oversee and process reservations for accommodation, transportation, tours, and other travel services.
   Ensure accurate input of booking details in the reservation system and timely confirmations.
   
3. Invoicing and Payment Handling:Generate and manage invoices for confirmed bookings.
   Monitor payments and follow up on outstanding balances to ensure timely collection.
   
4. Client Relationship Management:Act as the primary contact for Chinese clients and partners, providing prompt and professional service.
   Address client queries and resolve issues efficiently to ensure high customer satisfaction.
   
5. Team Collaboration and Supervision:Work closely with internal teams to ensure smooth operations.
   Provide guidance and support to junior reservation staff as required.
   
6. Market Knowledge and Reporting:Stay updated on trends and preferences within the China market.
   Analyze booking data and prepare reports to support strategic decision-making.
   

Qualifications:

• Diploma/Degree in Tourism, Hospitality, or Business.
• Minimum 3-5 years of experience in reservations or travel operations, with a focus on the China market.
• Proficient in reservation systems and invoicing tools.
• Strong knowledge of Chinese travel trends and preferences.

Preferred Skills:

• Fluency in Mandarin (spoken and written) is essential.
• Excellent organizational and problem-solving abilities.
• Strong communication and negotiation skills.

Location : Serangoon North Avenue 4 S555852

Working hours : Mon-Fri

Quality Manager/ Up to 12K + AWS + VB

Roles & Responsibilities

The primary responsibility of this position is to provide leadership for all Quality Assurance & Control matters.

This includes:

• Assuring consistent quality of production by developing processes and enforcing compliance to ISO 13485 quality system.
• Validating the production & inspection processes and maintaining validation status
• Managing the records for Quality Inspection, Quality Control, Calibration, QA Lab equipment, Training Resources, ERP Quality Module and Quality System Documentation.
• Managing a team of Engineers, QA Technicians & Quality Inspectors

The incumbent reports to the Site Leader, Singapore and Global Head of Quality.

Roles & Responsibilities

Quality System Management

• Manage and maintain the site's quality management system (QMS) in compliance with ISO 13485 and ISO 9001 and applicable regulatory standards.
• Key stakeholder in ERP in Quality Module and DMS of site
• Ensure that the QMS effectively supports all manufacturing and operational processes, resulting in consistently high-quality product outputs.

Quality Operation & Lab Management:

• Oversee the day-to-day operations of the quality control and assurance, ensuring proper procedures and outcomes that consistently align with product specifications.
• Manage a team on quality inspection and establishing protocols fulfilling both internal, external customers.
• Develop and enforce rigorous lab testing protocols to maintain stringent quality and safety standards.

Capital Expenditure Planning and Equipment Management:

• Plan and manage capital expenditure for quality-related equipment in production to support ongoing and new operations.
• Site calibration SME and coordinator for both internal and external calibration.
• Ensure timely maintenance and calibration of quality equipment to maintain operational efficiency and compliance with industry standards.

NPI and quality engineering:

• Ensure compliance with new and pre-existing product requirements.
• Key stakeholder in new product development including qualification to production readiness.

Global Quality:

• Working with Global Head of Quality to drive Global Quality Plan
• Working with peers in Global Quality to drive strategic global initiatives, ensuring cohesive quality management across Sites

Regulatory Compliance and Auditing:

• Oversee readiness for all internal and external audits, including customer audits and third-party regulatory audits.
• Lead the preparation and submission of documentation required for regulatory compliance in all markets where products are distributed.
• Develop and implement strategies to manage and reduce compliance risks.

Supplier Management and Incoming Quality Control:

• Oversee supplier quality management, conducting audits and addressing issues to ensure supplier compliance with quality standards.
• Develop and maintain strong relationships with suppliers to ensure continuous supply chain improvement and adherence to quality specifications.

Quality Improvement Initiatives:

• Identify opportunities for process improvements and lead quality improvement projects to enhance manufacturing efficacy and product quality.
• Drive the transformation towards a paperless factory to enhance operational efficiency and data integrity.
• Implement Statistical Process Control (SPC) to monitor and control quality during manufacturing processes.
• Utilize digital tools and methodologies such as Six Sigma and lean manufacturing to improve productivity and product quality.

Team Leadership and Development:

• Manage and lead a team of skilled quality engineers and technicians, providing strategic direction, training, and development.
• Foster a culture that prioritizes quality and compliance through continuous training, learning and development programs, and succession planning.

Stakeholder Engagement and Reporting:

• Align with the global quality function on strategic global initiatives, ensuring cohesive quality management across the organization.
• Collaborate closely with manufacturing, R&D, and supply chain departments to ensure alignment on quality standards and to address quality issues promptly.
• Report on quality metrics and KPIs to senior management, providing insights and recommendations for ongoing quality enhancements.
• Communicate effectively with customers and regulatory bodies regarding product quality and compliance issues.

Complaint and CAPA Handling:

• Lead the investigation and resolution of non-conformance issues and product incidents, identifying root causes and implementing corrective actions.
• Manage the customer complaint process, ensuring all complaints are addressed promptly and effectively.
• Lead the development and completion of 8D reports, ensuring thorough documentation and effective resolution of issues.
• Oversee the implementation of corrective and preventive actions (CAPA) to eliminate the causes of potential non-conformities or issues, preventing their recurrence.

Environmental Health and Safety (EHS) and Sustainability:

• Support the development, implementation, and enforcement of an EHS policy, complying with all legal and corporate policies.
• Assist in fostering a culture of safety responsibility, providing ongoing training and resources to ensure a safe and healthy work environment.
• Support the establishment and execution of site ESG goals in alignment with global sustainability roadmap, ensuring the site contributes effectively to broader corporate sustainability targets.

Qualifications

• Bachelor’s in Engineering or Science / Master’s in Engineering or Science
• Extensive experience within a manufacturing environment with a thorough understanding of ISO 13485 and ISO 9001.
• Six Sigma certification and/or ASQ certified Quality Engineer

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected]or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lee Jia Chian (Jayleen)
EA Personnel Reg No: R24124361

(North East Region)

Highlights:

• Basic + AWS + VB
• Freight Forwarding industry preferably in the Oil and Gas, EPC and/or Marine industry.

RESPONSIBILITY

• Identify, acquire, develop and expand customer base in the different verticals within the Oil and Gas, EPC and/or Marine industry.
• Conduct presentation on proposals and deliverables to promote and achieve sales closure.
• Evaluate customer requests, provide solutions and price quotations.
• Follow up with customers/prospects on the RFQs/enquiry status.
• Customer relationship building and manage customers’ expectations by conducting regular visits and facilitating exchange correspondences.
• Keep abreast of market and industry development and give regular feedback and recommendation to internal organisation.
• Attend related industry events and exhibitions to build relationships and generate new business opportunities.
• Manage sales pipeline and accurately forecasting sales revenue

REQUIREMENT

• Min Diploma holder / Degree
• Must have min 3 years Sales experience in Freight Forwarding industry preferably in the Oil and Gas, EPC and/or Marine industry.
• Highly motivated and a goal getter
• Solution Driven
• Team player with strong interpersonal and communication skills

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Responsibilities:

• Responsible for smooth and efficient running of the daily operations.

• Enforcing standards and safeguarding the integrity of the company.

• Drive sales through operational execution.

• Responding to feedback and customer complaints.

• Achieve profitability through exercising cost control.

• Manage restaurant liability through human resource standards, safety and security.

• Maintaining high standards of quality control and restaurant hygiene.

• Train and develop staff.

• Recruitment and training of staff.

• Managing staff and providing feedback.

• Role model the standards of performance, appearance and behaviour at all times.

• Responsible for team motivating and forging a performance driven team.

• Manpower planning. Ensuring sufficient staffing for Daily Operations (Weekly duty roster & Daily station plan).

• Events management (Staff briefing, preparation and execution of event).

• Assisting in planning beverage and wine menu.

• Responsible for monthly Inventory submission.

• Managing Epoint. Recording and placing new items into POS terminal, Stock Explosion etc.

• Generating monthly reports (Monthly Consolidations, Food, Beverage Sales, Lunch and Dinner Covers etc.)

• Collection of customer feedback.

• Ensuring sufficient stocks for daily operations.

• Responsible for cash bank-in.

• Ensuring parameters of restaurant is clean and proper at all times.

Requirements:

• Minimum 5 years of experience in F&B (Assistant Manager/Manager).

• Energetic, able to work in a fast paced environment.

• Great leadership, interpersonal, and communication skills.

• Service and result oriented, good team player.

5 days work week 44 hours

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

Purpose

The Body shop Manager directs work activities of the Body shop staff, including their observance of deadlines and productivity levels, as well as the maintenance of quality standards. Contributes toward achieving targeted profit for the department and maintains customer satisfaction standards, while containing expenses.

Duties and Responsibilities

Operational Management

1. Direct work activities of Body shop employees, including their observance of deadlines and productivity levels.

a. Conduct daily brief /monitoring on attendance, productivity, workplace safety and other Body shop matters.

b. Conduct daily follow up to ensure repair jobs executed timely to meet delivery deadlines.

c. Enforce quality repair work done consistently through correct usage of tools and repairs methods.

d. Ensure in-process check and final quality inspections done to achieve zero return jobs.

e. Ensure adequate protection on customers' vehicles and their belongings treated with care.

2. Handle customer complaint and provide resolution in timely manner.

3. Enforce control on supplies/consumables usage to reduce wastage.

4. Establish/enforce procedures/tools to monitor repair progress, with recovery process in place to handle expected delays or overdue cases.

5. Identify problems, develop and introduce systems and procedures to streamline efficiencies.

6. Create/distribute periodical reports to management on repair status and Bodyshop performance indicators.

General

1. Direct work activities of Body shop employees, including their observance of deadlines and productivity levels.

a. Conduct daily brief /monitoring on attendance, productivity, workplace safety and other Body shop matters.

b. Conduct daily follow up to ensure repair jobs executed timely to meet delivery deadlines.

c. Enforce quality repair work done consistently through correct usage of tools and repairs methods.

d. Ensure in-process check and final quality inspections done to achieve zero return jobs.

e. Ensure adequate protection on customers' vehicles and their belongings treated with care.

2. Handle customer complaint and provide resolution in timely manner.

3. Enforce control on supplies/consumables usage to reduce wastage.

4. Establish/enforce procedures/tools to monitor repair progress, with recovery process in place to handle expected delays or overdue cases.

5. Identify problems, develop and introduce systems and procedures to streamline efficiencies.

6. Create/distribute periodical reports to management on repair status and Bodyshop performance indicators.

Are you ready to move your career forward?

Toyota exists to enable mobility for all, delivering a future of freedom of movement through a diverse range of mobility services and transportation solutions to enrich the lives of people everywhere in the world.

Toyota Motor Asia [TMA] is the regional corporate headquarters and subsidiary of Toyota Motor Corporation [TMC] and is located in Singapore. Since its founding, TMA has played a key role in establishing and supporting Toyota throughout the region, bringing thrill and joy to people across the Asia Pacific.

As part of Toyota’s transformation from being an automotive company to becoming a mobility company, we are constantly searching for talent to help us move Toyota forward, towards our ambitious global vision of mobility for all. We are currently seeking candidates for Sales Finance Department, Deputy General Manager which will provide opportunities to sharpen your analytical and logical thinking skills, and strengthen your interpersonal, communication and negotiation skills.

Progress your career with Toyota, embracing opportunities for exposure and connection across the business when engaging with, and presenting to, high-profile internal and external stakeholders.

Because together, we can drive your career further.

We are seeking committed and motivated individuals to fill the following position:

Job Description

Governance of Assigned SFCs (40%)

• Monitor Toyota affiliate Sales Finance Companies [SFC] strategic planning process, financial performance evaluation and SFC's approval process (Mid-Term Business Plan, Global profit management, quarterly forecasts, and monthly reports).
• Monitor SFC’s capital to adhere to global guidelines and manage capital requests as needed.
• Manage SFC’s Dividend.
• Communicate all SFC BOD/shareholders meeting materials to appropriate SFC directors and deliver updates to Asia Pacific Region [APR] senior management and obtain approval.
• Ensure Toyota Financial Services Corporation [TFSC] policies and procedures are disseminated to SFC Management and are being followed.
• Ensure that roles and responsibilities between SFC and Region are followed, and necessary approvals are communicated in a timely manner.
• Monitor compliance to global regulations.
• Must be able to represent assigned APR SFCs to all stakeholders (through understanding of the SFC business at the actual places is necessary).

Implementation Support of Asia Pacific Region to assigned SFCs (25%)

• Coordinate with subject matter experts to ensure resources are ready and available to support SFCs.
• Coordinate with other TFS Regions and SFCs to ensure global best practices are shared and utilized.
• Improve the implementation support activities to improve overall value to SFCs.
• Advise APR Leadership on areas to enhance implementation support for assigned area.

Functional / Special Projects (25%)

• Sales / Marketing / Distributor Alignment : Work with TMA and TMC to ensure strategic alignment with financial services and the sales divisions.
• Regional initiatives :Collaborate with TMA for functional initiatives to promote Toyota sales and value chain activities within the region. Partner with TFSC Functional Teams to coordinate group activities with assigned SFCs.
• Partner with APR Team Leadership to: Build a cohesive high performing team, Provide mentor and training support for junior associates and Support the achievement of Asia Pacific Region’s Hoshin activities
• APR Region Function: Advise APR leadership on how to kaizen new region function and continuously improve APR strategy

General Duties (10%)

There may be a requirement to participate with various APR projects and tasks

Examples include:

• APR projects / tasks necessary to fulfill role of region
• Market research / Competitive benchmarking
• Any other ad hoc requests as described by management

Job Requirements

• Degree holder with at least 12 years of working experience in finance sector.
• Knowledge of basic risk, credit & collection in automotive industry.
• Deep understanding on automotive business, after sales, value chain, and profit management (Global profit management & Mid-term profit management).
• Strong in skills in analysis, logical and clear thinking, problem solver, good in presentation skills, business planning.
• Highly competent with MS Office (Word, Power Point, especially Excel), Essbase.
• Excellent interpersonal communication skills, strong passion to drive operation and team.
• High motivation to learn, possess a “Can-do” and “never give up” mentality.
• Ability to multi-task and meet deadlines.
• Travelling is required and flexibility to work for long hours especially during peaks period for projects.
• Ability to converse in Japanese is an advantage for communications with counterparts in headquarters in Japan.

Job Description: -

• Manage and coordinate with Consultants for design works for M&E services for MRT
• Coordinate and develop of CCSM and M&E design with LTA, SWCs and relevant authorities.
• Interpretation of specifications, compliances, terms and conditions, drawings, getting budget approval from relevant approving authorities and other relevant documentation
• Involve in planning and technical co-ordination of M&E services installation work
• Supervise and liaise closely with consultants, sub-contractors and site operation team to facilitate installation works on site
• Coordination with the relevant authorities for design approval and work permission
• Coordination of sub-contractor's M&E work and ensuring the work is on schedule and ensure good quality of work throughout the project
• Ensure adherence of construction procedures and safe work practices to warrant that works are executed within an acceptable standard of workmanship to meet stringent requirements conducted during site tests and inspections

Job Requirements:

• Degree in Mechanical or Electrical engineering or equivalent
• Minimum 10 years’ experience and at least 2 LTA MRT underground projects in related fields for construction supervision of similar scale and complexity.
• Proficient in BIM software and AUTOCAD will be advantageous
• Preferably with experience in writing tender specifications

Interested applicants, kindly send your resume in MS WORD format to ref16 at trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

*Pls summarise your experience at 'why hire me'

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Charmaine Tin Zi Jin
EA Personnel Reg No: R23113892

Working hours: Mon to Fri, 8:30am to 5:30pm

Key Responsibility

The Customer Experience Manager steers the strategic planning process to secure an excellent customer experience for all customers. This position entails overseeing the inside sales function within the Singapore office and carrying the responsibility for supporting the marketing, sales, and service functions. Generally, the Customer Experience Manager coordinates, plans, and supervises a company's Inside Sales team, aiming to ensure the optimized interaction between the company and its customers and lead the team to achieve the Departmental KPIs and goals.

This role will be based in Singapore, is part of the Sales Department and reports to the Country Sales Manager. The main tasks and responsibilities are:

• Responsible for the leadership and management of the inside Sales function in the Sales Center

• Responsible for coaching, mentoring, and developing the Inside Sales Engineers

• Ensure strategic alignment of the local organization with the group strategy.

• Responsible for the implementation and communication of the strategic plans in conjunction with the local key stakeholder

• Lead & drive the Customer Experience Management (CXM) program.

• Work with respective stakeholders to provides insights, tools, methods, and trainings for the team to become truly customer centric.

• Developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction.

• Establish communication channels through which Customers can reach out to us easily and effectively.

• Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.

• Work closely with Sales / Marketing departments to analyze customer’s feedback and develop activities/events effective for improved customer experience.

• Work with Corporate Team (HQ) to conduct surveys to gather information on customer opinion of rendered services.

• To work with respective stakeholders to grow Company’s Digital business.

• To work closely with External Sales in a team approach to serving the customers.

• Guide and direct the activities of Inside Sales Engineers to ensure their interactions with customers reflects positively on the company.

• Mentoring of Inside Sales Engineers to ensure compliance with set standards of courtesy and professionalism.

• Good understanding on processes for costings, quotations and proposals using CEP, SAP system.

• To provide guidance to team on technical advisory, project proposals follow-up, negotiations, closing project orders and customer liaison.

• Any other tasks might be required by the Company to support the business strategy.

Requirements

• Degree in Engineering or related studies (Electrical, Chemical Mechanical or Process)

• Work Experience in MNC and similar industry will be an advantage

• At least 3 years of relevant management experience

• Experience in managing and leading teams in a dynamic work environment

• Knowledge of relevant products and industries

• Technical knowledge of process automation and instrumentation

• Knowledge of SAP and Salesforce

• Good communication, presentation, and interpersonal skills

• Strong analytical and strategic thinking skills

• Work independently as well as in a team

• Ability to absorb new knowledge continuously and learning on the fly

• Good Time Management and Proactiveness

• Possess strong leadership skills