*Full Job Description: *
ยง Warmly greet and welcome clients upon arrival at the facial spa.
ยง Guide clients to the appropriate services and treatment rooms.
ยง Answer phone calls and respond to messages on various platforms (IG/FB/WhatsApp).
ยง Schedule and manage appointments for clients.
ยง Maintain a tidy and presentable reception and display area, ensuring all necessary stationery and materials (e.g., pens, forms, brochures) are available.
ยง Provide accurate information about services and promotions in person, via phone, and email.
ยง Order and manage spa supplies, keeping an inventory of stock.
ยง Enter invoices and update customer records daily in the POS system.
ยง Assist with any other administrative duties as required.
*Requirements:*
ยง Excellent interpersonal and communication skills.
ยง Ability to work retail operating hours, including weekends and public holidays.
ยง Minimum of 1-2 yearsโ experience in customer service and reception duties.
ยง Proficiency in English and Mandarin to assist Chinese-speaking clients.
ยง Ability to work independently with minimal supervision.
ยง Strong multitasking skills, a positive attitude, and a team-oriented mindset.