Job Description & Requirements

• Perform podiatry assessment, treatment, development of intervention plan & evaluation and prescription foot orthotics and supports
• Supervise and train junior Podiatrists and Therapy Assistants; oversee operation of the Podiatry section as well as assist in planning and developing of services
• Provide clinical education and conduct talks & workshops to department and the public

Requirements

• Recognised Degree in Podiatry, candidate with 2 to 5 years of experience maybe considered as a Senior Podiatrist
• Postgraduate qualification with relevant specialised clinical discipline; research contribution
• To be able to register as a member of the Podiatry Association (Singapore)

STATEMENT OF PURPOSE

MAJOR DUTIES AND RESPONSIBILITIES

1. Assist the pharmacist in the processing of medication orders for inpatient and outpatient dispensing which includes typing, packing, labeling and distribution of drug supplies to the wards and other hospital departments
2. Perform cashier and billing functions
3. Assist in providing quality customer service
4. Receive, unpack and check stocks against the appropriate documents, to ensure that items supplied are correct and accounted for
5. Arrange stocks in FEFO order
6. Topping up of cart-fill orders
7. Assist in repackaging of unit dose including operating machine and perform quality control
8. Topping up of medications into Automated Dispensing Cabinets
9. Assist in monitoring and maintaining inventory of stocks in the areas of work
10. Maintains the cleanliness of the pharmacy work areas, and prepare work areas for daily operations
11. Embrace continuous improvements as our way of life by improving and refining work performance on a daily basis
12. Supports the hospital by participating actively in the various activities organized by the hospital. Activities include QC, community projects, staff welfare and recreational activities and etc.
13. Other duties as directed by the supervisors.

Qualification

• Preferably at least a Diploma in healthcare related.
• Candidate who possesses Diploma in Applied Science (Pharmaceutical Science) from Republic Poly will be given training opportunity to be a Pharmacy Technician
• Pleasant disposition and service-oriented
• 5 days alternate weekends

• Address and provide counsel on specific instances of WSH non-compliance and unsafe work practices.
• Alert team members of emergency situations and potential escalation of incidents and accidents.
• Carry out initiatives to support WSH programmes.
• Collect data on WSH performance, conditions and practices.
• Conduct emergency response drills.
• Conduct routine checks on work activities of other departments.
• Conduct safety inductions and orientations.
• Contribute suggestions to mitigate reoccurrences of incidents and accidents.
• Explain WSH compliance requirements and proper work practices pertaining to employees' specific work process or area.
• Follow Emergency Preparedness and Response Plan (EPRP) when responding to emergency situations.
• Follow Workplace Safety and Health (WSH) policy and procedures.
• Follow investigation protocols to collect data and report findings.
• Identify WSH non-compliance, unsafe work conditions and practices.
• Monitor effectiveness of implemented improvement actions.
• Notify team members of health hazards such as gases and fumes.
• Participate in WSH compliance inspections.
• Report instances of WSH non-compliance, unsafe work conditions and practices to team members.
• Respond promptly to incidents and accidents.
• Support WSH incident and accident investigations.
• Support implementation of actions to improve WSH performance and control risks.

· Requirements:

· Advance certificate in Workplace Safety & Health or relevant field.

· At least 2-3 years of relevant working experience

· Familiar with regulatory requirements related to workplace safety and health, and all other aspects of safety

· Possess a high level of the initiative, strong interpersonal and communication skills.

· Proficient in MS Word & Excel

We are a GP clinic looking for a deputy clinic manager with experience.

Main responsibilities:

- Ensure smooth day-to-day operations of the clinic

- To be proficient in the duties of regular clinic assistants including registration, dispensing, collection of payment, claim submission and assistance of doctors with clinical procedures/chaperone

- Handle patient feedback and complaints on operational issues and/or medical services provided

- Oversee the completion of insurance and government scheme claims. To ensure prompt follow up on rejected/ returned claims

- Follow-up on outstanding payments.

- Oversee the online and offline marketing strategies of the company and develop and establish business and operational plans in line with the company’s policies and directions

- Supervise clinic staff’s adherence to company policies and procedures on the ground as well to provide feedback to management on issues on ground level

- Oversee the clinic’s staff proficiency/training including but not limited to clinical skills and attendance of relevant training courses

- Ensure that service and care standards are adhered to by the clinic staff and doctors through leadership by example

- Oversee the formal response to audit requests from various organisations in conjunction with the Medical Director

- Perform any other ad-hoc projects as assigned by the management

We are a GP clinic looking for full-time clinic assistants who are caring, willing to learn, and passionate about the job.

(Nursing background / previous clinic experience preferred)

Main responsibilities:

- Answer phone calls and attend to patients' inquiries

- Registration and collect payment

- Dispense medications

- Medicine stock management

- Assist doctor in clinical procedures

- Basic clinic housekeeping

- Maintain day-to-day operation of the clinic

The Executive / Senior Executive will be responsible for overseeing the administrative matters of GERI, managing office resources, and providing guidance to staff to ensure efficiency in the overall work environment. Plan, implement and support the institute’s day-to-day operational functions.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Ensure efficient operation of the institute in alignment with the institute’s strategic plans.

2. Ensure optimum utilization of resources.

3. Work closely with all staff on issues relating to workflows and improve work processes.

4. Work closely with other departments to provide all-round efficient administrative support services.

5. Oversee and take responsibility for ensuring that the institute’s work environment and premises are safe, conducive, and kept in good order.

6. Organise and run GERI management and staff meetings, including taking and writing minutes of such meetings.

7. Communicate information, announcements, and messages promptly to the wider team (e.g., office organization, building updates, safety measurements).

8. Manage office supplies, printers, and facilities, including purchasing, maintenance, repair, and stocking.

9. Function as a liaison with landlord (YCH), YH Hospital Planning, Facilities Management (FM), Environment Services Dept. (ESD), and Security Department to ensure that the office space is safe and secure, and equipment is well-serviced.

10. Troubleshoot office technical and facilities support. Function as the key liaison with Synapxe and outsourced IT support for staff’s computer problems in general.

11. Provide on-site troubleshooting technical assistance during calls, presentations, projects, etc.

12. Review Annual IT Work Plan with GERI’s HODs and submit proposed plans and budget to Synapxe for review and consolidation.

13. Review the preliminary YH/NHG’s Annual WorkPlan with Synapxe to scrutinize the cost sharing allocated to GERI.

14. Verify IT-related invoices (from Synapxe/AHPL/NHG) on a timely basis, working with Synapxe team staff when needed.

15. Review and ensure staff training and overseas conference applications adhere to NHG HR Travel Policies.

16. Support key research events organised by GERI’s internal teams, as well as staff events such as team bonding exercises.

17. Perform the appointed Fire Warden role for the institute.

(B) GENERAL

1. Provide administrative support as assigned.
2. Assume additional responsibilities as assigned.
3. Support all corporate activities.

The Innovation & Improvement (I&I) Office plays a strategic role in positioning Khoo Teck Puat Hospital and Yishun Health (KTPH & YH) for future success. I&I is dedicated to driving organisational changes that enhance the hospital’s ability to achieve its strategic objectives efficiently and effectively. I&I focuses on achieving superior outcomes in process, service and quality improvement through:

• Facilitating Improvement Initiatives: Collaborating with internal stakeholders to initiate and drive improvement projects, supported by meaningful data and analytics.
• Building Capabilities: Enhancing improvement skills and capabilities across the hospital.
• Fostering Innovation: Cultivating an innovation culture within the hospital.

The Assistant Manager / Manager / Senior Manager role focuses on the detailed planning and facilitating the implementation of improvement initiatives aimed at enhancing organisational performance and efficiency. The individual collaborates across departments to identify areas for improvement, develop strategic plans, and execute solutions that drive operational excellence.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Analyse Processes: Conduct in-depth analysis of existing processes to identify inefficiencies and areas for enhancement.
2. Continuous Improvement: Execute, coordinate and set up improvement framework and processes to provide the analysis to facilitate multi-faceted decision making for strategic, operational and clinical information needs with hospital key stakeholders.
3. Strategic Projects: Participate as a facilitator in key improvement projects to address the problem statement/operational challenges and deliver measurable improvements.
4. KPI Monitoring: Work closely with cross-functional teams to identify and establish metrics and KPIs to monitor the effectiveness of improvement initiatives and make data-driven decisions.
5. Change Management and Culture Building: Foster good working relationships with internal colleagues and assist the operational and clinical champions in their improvement projects. Act as the catalyst to influence stakeholders’ ownership and motivation towards continuous improvement.

(B) GENERAL

1. Support NHG Initiatives: Assist in new or revised NHG initiatives, programs, and events at the cluster level.
2. Corporate Event Support: Assist in the planning and support of corporate events as necessary.

Responsibilities

• Oversee daily operations

• Hire and train beauticians, as needed

• Organize employees’ shifts, considering peak times and seasonality

• Order beauty products, like creams and essential oils and replenish stock

• Arrange for regular maintenance services for all equipment

• Apply hygiene practices across all beauty stations

• Ensure all beauty treatments meet high quality standards

• Maintain staff records, including salaries and working schedules

• Promote services, products and discounts on social media

• Receive payments from clients and track all transactions

• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)

• Run online competitions and offer discount packages to attract new customers

Requirements

• Proven work experience as a Beauty Manager or similar role

• Good knowledge of beauty treatments and products (e.g. for skin care)

• Basic bookkeeping knowledge

• Excellent organizational skills

• Ability to handle customers’ requests and complaints with grace

As a dietitian, your primary responsibility is to provide dietetic services (both clinical and foodservice aspects) to our patients and to those at selected community hospitals / nursing homes / workplaces. You will need to conduct health promotion activities pertaining to chronic disease prevention. You should be resourceful and agile to disseminate knowledge and expertise to our patients, dietetic trainees, fellow colleagues, health professionals, food-related industries and the community at large. You should be dynamic, IT savvy, media savvy, social media savvy and research savvy to deliver timely education in various medium to our clients. You are expected to contribute towards the research culture of our hospital, be active in professional organizations, and be committed to community services.

Job Requirements

• Minimum degree in nutrition and dietetics from PSC recognized university
• Minimum 6 months clinical internship and able to qualify for practicing license or dietitian registration with the national dietitian association of the country
• Current or eligible to be full dietitian member status with Singapore Nutrition & Dietetics Association
• Good verbal and written communication skills in English.

Yishun Health is a network of medical institutions and health facilities of the National Healthcare Group in the north of Singapore. It comprises Admiralty Medical Centre, Khoo Teck Puat Hospital and Yishun Community Hospital.

The job description of a Pharmacy Technician (PT) details the responsibilities and the general

duties of the PT. Foster continuous improvements as our way of life by encouraging staff efforts at improving processes to achieve clinical quality and operational excellence

MAJOR DUTIES AND RESPONSIBILITIES

1. Assist the pharmacist in the processing of medication orders for inpatient dispensing which includes typing, packing, labelling and distribution of drug supplies to the wards and other hospital departments
2. Perform billing functions and ensure that cost and revenue of all stocks supplied are recovered.
3. Assist the pharmacist in the processing of medication orders for sterile and extemporaneous preparations according to USP guidelines.
4. Perform compounding of antibiotic infusers, eye drops, syringe preparations and topical creams according to the prescriptions and orders.
5. Ensure maintenance, sanitation and organization of clean room and related equipment according to policies and procedures.
6. Dispense medications under the supervision of a pharmacist.
7. Monitor and maintain inventory stock level of drugs in the areas of work.
8. Receive, unpack, and check deliveries against the appropriate documents, to ensure that items received are correct and accounted for.
9. Perform stock receipts and issues in FEFO order
10. Assist in providing quality customer service.
11. Assist in planning and managing or performing unit dose repackaging production.
12. Assist in overseeing or performing topping up of medications into Automated Medication Cabinets
13. Maintain the cleanliness of the work areas and prepare these for daily operations
14. Any other duties assigned by the supervisor.

(B) GENERAL

1. Assist in orientating and training new staff assigned to the section.
2. Assist pharmacist in managing the operations in the assigned section.
3. Foster continuous improvements as our way of life by encouraging staff efforts at improving processes to achieve clinical quality and operational excellence
4. Support the hospital by participating actively in the various activities organized by the hospital. Activities include QC, community projects, staff welfare and recreational activities etc.

JOB REQUIREMENTS

· Diploma in Pharmaceutical Sciences or completed the Certified Pharmacy Technician Course

· or an equivalent qualification.

Job Description

• Identify and recommend the best practices and continuous improvement initiatives to reduce work process risks, raise safety awareness, and improve safe work practices.
• Identify any deviation, weakness, or significant change in organization, and risk control measures and provide recommendations for improvement.
• Conduct In-House Training Program, and other safety-related activities.
• Perform safety audits and inspections of the Company’s worksites to identify and correct potential hazards, and to ensure safety regulation compliance.
• Investigate accidents, near-miss incidents, and occupational injuries to determine causes, install preventive measures, and manage return-to-work activities.
• Assist in maintaining certifications such as ISO45001, Bizsafe Partner/ Bizsafe Star certificates.
• Perform other ad-hoc duties as assigned by HOD.

Requirements

1. Must be a Singapore Registered Safety Officer / Workplace Safety & Health Officer.

2. Must have professional knowledge in WSHE legislation and regulations (WSH act and Environment).

3. Degree holder in any Engineering Discipline/ Building/ Safety or its equivalent with 7 years of relevant working experience.

4. Diploma holder in any Engineering Discipline/ Building/ Safety or its equivalent with 10 years of relevant working experience.

5. Applicant with FSM Certificate is an added advantage.

Job Description

• Identify and recommend the best practices and continuous improvement initiatives to reduce work process risks, raise safety awareness, and improve safe work practices.
• Identify any deviation, weakness, or significant change in organization, and risk control measures and provide recommendations for improvement.
• Conduct In-House Training Program, and other safety-related activities.
• Perform safety audits and inspections of the Company’s worksites to identify and correct potential hazards, and to ensure safety regulation compliance.
• Investigate accidents, near-miss incidents, and occupational injuries to determine causes, install preventive measures, and manage return-to-work activities.
• Assist in maintaining certifications such as ISO45001, Bizsafe Partner/ Bizsafe Star certificates.
• Perform other ad-hoc duties as assigned by HOD.

Requirements

1. Must be a Singapore Registered Safety Officer / Workplace Safety & Health Officer.

2. Must have professional knowledge in WSHE legislation and regulations (WSH act and Environment).

3.Degree holder in any Engineering Discipline/ Building/ Safety or its equivalent with 7 years of relevant working experience.

4. Diploma holder in any Engineering Discipline/ Building/ Safety or its equivalent with 10 years of relevant working experience.

5. Applicant with FSM Certificate is an added advantage.

Job Description

• Identify and recommend the best practices and continuous improvement initiatives to reduce work process risks, raise safety awareness, and improve safe work practices.
• Identify any deviation, weakness, or significant change in organization, and risk control measures and provide recommendations for improvement.
• Conduct In-House Training Program, and other safety-related activities
• Perform safety audits and inspections of the Company’s worksites to identify and correct potential hazards, and to ensure safety regulation compliance.
• Investigate accidents, near-miss incidents, and occupational injuries to determine causes, install preventive measures, and manage return-to-work activities.
• Assist in maintaining certifications such as ISO45001, Bizsafe Partner/ Bizsafe Star certificates.
• Perform other ad-hoc duties as assigned by HOD.

Requirements

1. Must be a Singapore Registered Safety Officer / Workplace Safety & Health Officer.

2. Must have professional knowledge in WSHE legislation and regulations (WSH act and Environment).

3.Degree holder in any Engineering Discipline/ Building/ Safety or its equivalent with 7 years of relevant working experience.

4. Diploma holder in any Engineering Discipline/ Building/ Safety or its equivalent with 10 years of relevant working experience.

5. Applicant with FSM Certificate is an added advantage.

Job Description

• Identify and recommend the best practices and continuous improvement initiatives to reduce work process risks, raise safety awareness, and improve safe work practices.
• Identify any deviation, weakness, or significant change in organization, and risk control measures and provide recommendations for improvement.
• Conduct In-House Training Program, and other safety-related activities
• Perform safety audits and inspections of the Company’s worksites to identify and correct potential hazards, and to ensure safety regulation compliance.
• Investigate accidents, near-miss incidents, and occupational injuries to determine causes, install preventive measures, and manage return-to-work activities.
• Assist in maintaining certifications such as ISO45001, Bizsafe Partner/ Bizsafe Star certificates.
• Perform other ad-hoc duties as assigned by HOD.

Requirements

1. Must be a Singapore Registered Safety Officer / Workplace Safety & Health Officer.

2. Must have professional knowledge in WSHE legislation and regulations (WSH act and Environment).

3.Degree holder in any Engineering Discipline/ Building/ Safety or its equivalent with 7 years of relevant working experience.

4. Diploma holder in any Engineering Discipline/ Building/ Safety or its equivalent with 10 years of relevant working experience.

5. Applicant with FSM Certificate is an added advantage.

• Directing, coordinating and administering medical and non-medical resources, facilities and services
• liaising with clerical, medical and professional staff at all levels
• developing services and implementing changes
• recruiting staff
• attending meetings
• writing reports
• managing budgets
• dealing with complaints or problems
• ensuring services meet national standards
• making sure regulations are followed
• monitoring the performance of the service and ensuring that it is of high quality
• Planning the organization’s overarching goals
• Overseeing facility finances and setting budgets
• Ensuring the facility complies with all relevant legal regulations
• Designing work schedules for employees
• Communicating with medical staff

As a Staff Nurse, you will:

• join a team of well-trained professional staff to administer personalised and quality person-centred care in the inpatient wards.
• provide professional nursing care, educate patients and their family and perform related duties as required.
• supervise and coach a team of nurses to provide optimal care and service to patients.
• be provided with opportunities for training and development.

Job Requirements

• Able to work 3-rotating shifts included Public Holiday and weekends.
• Team player and passionate in direct patient care

This vacancy is under the Career Conversion Programme for Registered Nurses (Degree).Please do not apply to this job posting. If interested, please apply throughthe CCP website at “https://conversion.mycareersfuture.gov.sg/Portal/ProgramDetails.aspx?ProgID=P00000189"

Yishun Health is a network of medical institutions and health facilities of the National Healthcare Group in the north of Singapore. It comprises Admiralty Medical Centre, Khoo Teck Puat Hospital and Yishun Community Hospital.

The podiatrist assistant is an integral part of the podiatry unit and perform various basic podiatry care and podiatry treatment I procedures in order to meet the needs of patients under supervision. These include diabetic foot screening, basic foot

care, community outreach and assisting the podiatrists in their roles and responsibilities.

As a Podiatrist Assistant, job scope will perform clinical care and direct patient management under the supervision of the podiatrists.

Major Duties and Responsibilities

A. Clinical Competencies & duties

• In podiatry services, the Podiatrist Assistant will function alongside podiatrists t provide services to the patients. The Podiatrist Assistant can perform certain procedures under supervision.
• Assists podiatrists in day-to-day operations, in patients, outpatients and in the community
• Assists podiatrists in clinic operations, manufacture, and modification of products for dispensation to patients
• Assist podiatrists in nail surgery procedures in outpatients
• Assist in transfer of patients to treatment couch and escorting patients in and out of treatment room.

B. Administrative duties:

• Assist podiatrists in patient appointment scheduling and re-scheduling.
• Maintain and ensure general tidiness and cleanliness of all treatment rooms and plaster rooms, as well as all equipment and devices.
• Manage enquiries from public and internal staff.
• Engage in relevant continuing education and training on regular basis to maintain his / her competency.
• Participate in corporate activities and events.
• Adhere to all policies of the department in upholding quality service in patient care.
• Participate in departmental process and quality improvement efforts (E.g. kaizen projects, 5S etc)
• Support podiatrists in specific department al portfolios (E.g.: equipment and instrument management, continuing education, 5S champion, Kaizen champions, JCl compliance etc).
• Work as an effective team player within the department and also outside the department.
• Embrace continuous improvements as our way of life by improving and refining work performance on a daily basis.
• Assist HOD in administrative duties when assigned.
• Undertake all duties when assigned.

JOB REQUIREMENTS

EDUCATION TRAINING AND EXPERIENCE

• Minimum GCE 'N', '0' Levels, ITE or equivalent and I or
• Skills in word processing software (E. g. : Microsoft word)
• Related on the job-training by the hospital

PROFESSIONAL LICENCE

• Lifting of patients
• Exposure to infectious diseases
• Risk of pricks from needles and cuts from sharps

The Executive / Senior Executive will be responsible to maintain a high level of service standards in the department of Housekeeping. To assist the Executive Housekeeper in the daily running of the department and maintain a high level of service to the patients and to ensure continuous improvements to work processes for both Khoo Teck Puat and Yishun Community Hospital.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Assist to ensure department operates and complies with applicable laws and regulations.

2. Assess, identify and mitigate risks that may hinder operations, reputation, safety and financial well-being of the organisation.

3. Assist to ensure review of department policies, inventory, maintenance of equipment, monitor feedback and manage operational issues, for high levels of work quality.

4. Assist to ensure optimal use of resources, develop and implement plans to attract, train and retain essential skills, and to motivate staff to bring out the best in them and contribute to organisational goals.

5. Assist to ensure staff are well-trained and adhere to regulatory, safety and infection control standards.

6. Assist to ensure smooth communication between hospital management, feedback from customers, mandatory authorities, vendors etc.

7. Identify and resolve housekeeping problems encountered by the Environmental Service Associates (ESAs).

8. Walk the ground to ensure that a consistent high level of service is maintained including YH Standards.

9. Manage ground feedback and complaints with an understanding of the mechanisms of the feedback channels so that work processes can be improved.

10. Foster continuous improvement as our way of life by encouraging staff efforts at improving processes to achieve operational excellence.

(B) GENERAL

1. Support emergency operations when necessary.

2. Support all corporate activities and community projects.

3. Carry out any other duties as assigned by Reporting Officer.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

• Diploma and above or minimum 3 – 5 years in service industry/ housekeeping/

healthcare related areas.

• Experienced in a supervisory role is necessary and important.
• Knowledge of hospital and service operations would be preferred.
• Good communications and interpersonal skills.

The Executive Assistant will be responsible to support the Education Development Office by assisting and coordinating in the area of trainee matters, evaluations and assessment, trainings, secretariat and other administrative functions.

Assist the Assistant Designated Institutional Officer, Program Director, Assistant Program Director and Faculty to support the operations of the office so as to provide the best learning environment and quality clinical education for trainee doctors in YH.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

Support the Assistant Designated Institutional Officer and Program Director in overseeing the activities associated with Graduation Medical Education in the Education Development Office. This involves:

• Provide administrative support on trainees’ rotation to the hospital, on-the job training, assessment and evaluation and any other training needs of trainee doctors.

• Support in clinical training matters such as orientation, collation of assessment forms, tracking training hours and log books of trainees and Faculty appointments.

• Ensure all necessary evaluation takes place & submit in a timely manner

• Provide secretariat support for meetings with program stakeholders

• Assume the role as the point of contact for trainee doctors and Faculty

• Coordinate department and hospital wide faculty development activities and other training courses for the department

• Develop and maintain a filing system for the department for reporting and audit purposes

• Engage with process improvements to ensure smooth operations of EDO in KTPH.

(B) GENERAL

The person will also be required to support the supervisor in the following:

a. Events management e.g. orientation, workshops, Teachers Day, etc

b. Publicity support, inclusive of content and materials collation

c. Education Technology and E-Learn, where needed.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

• Diploma holder with at least 2 years of relevant work experience

• Healthcare or education background would be an advantage

• Fresh graduate may also apply

(B) PERSONAL ATTRIBUTES

• Positive work attitude with a ‘can-do’ spirit

• Must be able to learn quickly on-the-job

• Good interpersonal, communication and presentation skills

• Attention to detail

• Independent and organized worker

• Task-oriented yet flexible

• Able to multi-task

As a Staff Nurse, you will:

• join a team of well-trained professional staff to administer personalised and quality person-centred care in the inpatient wards.
• provide professional nursing care, educate patients and their family and perform related duties as required.
• supervise and coach a team of nurses to provide optimal care and service to patients.
• be provided with opportunities for training and development.

Job Requirements

• Able to work 3-rotating shifts included Public Holiday and weekends.
• Team player and passionate in direct patient care

This vacancy is under the Career Conversion Programme for Registered Nurses(Diploma). Please do not apply to this job posting. If interested, please applythrough the CCP website at “https://conversion.mycareersfuture.gov.sg/Portal/ProgramDetails.aspx?ProgID=P00000188

Yishun Health is a network of medical institutions and health facilities of the National Healthcare Group in the north of Singapore. It comprises Admiralty Medical Centre, Khoo Teck Puat Hospital and Yishun Community Hospital.

The Aftercare Case Manager (Assistant Manager) will support the KTPH PsyMed team by providing comprehensive support and guidance to clients with psychiatric disorders during their transition from hospital setting to community-based services.

DEPARTMENT FUNCTION(S)

The main duties and responsibilities of the ACM include:

• Practicing case management in line with the established inclusion/exclusion criteria.
• Co-developing clinical pathways, workflows, escalation protocols, and patient stratification with input from multidisciplinary teams.
• Applying clinical expertise and resource knowledge to identify and refer patients to appropriate support services.
• Ensuring effective information flow among stakeholders, serving as a point of contact between KTPH and community partners.
• Facilitating regular case discussions with stakeholders to co-create solutions with the aim of achieving optimal patient outcomes.

Case Management

• Screen and identify suitable patients for enrollment into the Aftercare program based on established criteria.
• Collaborate closely with patients to assess needs and preferences for aftercare, ensuring active involvement in care planning.
• Provide psychoeducation and support to patients and families regarding treatment options and community resources.
• Serve as a point of contact for consulting physicians regarding patient concerns or updates.
• Review care plans (including medication management and therapy referrals) to ensure transitional support. Monitor follow-up appointments to ensure continuity of care and address barriers to attendance, if any.
• Cultivate strong partnerships among stakeholders and harness their collective resources and expertise to address patients’ complex needs and facilitate comprehensive support services for transitioning patients.
• Guide patients’ seamless reintegration into the community by coordinating tailored care plans and facilitating access to stability and recovery services.
• Foster proactive collaboration with multidisciplinary teams and stakeholders to ensure effective patient care across healthcare settings, promoting long-term recovery and well-being.
• Conduct home visits and interact with patients’ family members/caregivers when needed.
• Empower patients to manage their mental health effectively and make informed decisions about their care.
• Participate in discussions and case conferences with community partners to share knowledge and best practices.

Data Management and Administrative Duties

• Maintain accurate and confidential records of assessments and screenings for patients in electronic health record systems (EPIC), ensuring completeness and compliance with privacy regulations.
• Utilize data management tools to analyze trends and patterns in patient outcomes and program effectiveness.
• Generate reports to communicate findings and guide quality improvement initiatives.
• Conduct regular audits to ensure data integrity and compliance with regulatory standards.
• Oversee intake and assignment of referrals from hospital clinicians to the Aftercare program.
• Coordinate with community partners to streamline the referral process and ensure smooth transitions for patients.
• Schedule and organize meetings, conferences, and case discussions.
• Ensure timely communication and collaboration among participants.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

a. Knowledge – Mental Health, Behavior science, suicide assessment and intervention, case management principles, familiarity with professional and technical emerging knowledge, community resources and governmental policies that impact the patients and basic counselling techniques.

b. Skills – good interpersonal communication, advocacy, problem solving and administrative duties.

c.

i. Communication skills: to be able to communicate effectively and listen actively. Case managers must also be aware of nonverbal communication cues and be able to read nonverbal cues with patients.

ii. Interviewing skills: to be able to evaluate the patients’ needs. Case managers need to be able to formulate questions, record client information and answer patients or family members’ questions promptly.

iii. Teaching skills: to be able to help patients develop skills and knowledge to improve their life situation. Case managers need to help patients develop social skills, regain independence, identify and build coping strategies etc.

iv. Advocacy Skills: case managers have to engage in advocacy on behalf of their patient. Case managers may attempt to resolve conflicts between patients and services providers and work towards protecting the best interests of the patients.

v. Organisational skills: Case managers have to be adept at planning and organisation to ensure service delivery to their patients in a timely manner.

vi. Aptitude for teamwork and ability to work well with diverse groups, from other professionals to patients’ family members. Case managers don’t work alone to help their patients improve their quality of life. Instead they help patient achieve their goals as part of a much larger team.

d. Personal characteristics

i. Desire to help others: case managers must have a strong desire to help others or the negative aspects of the job can quickly lead to burnout.

ii. Patience – case managers have to deal with a lot of red tape in the course of programs/ service implementation and in supporting patients.

iii. Empathy: to be able to identify with the struggles patients are having.

e. Education and Experience

i. Degree or equivalent experience – Degree in Psychology, Counselling, or Nursing

ii. Years of Experience: 3-4 years in a mental health, either in community or healthcare environment.

1.Clinical Competencies and Duties

In Speech Therapy services, the Speech Therapist must have the general clinical competences below (though not exclusive to this list) and had attained the specific area of competency for their specialty area. Depending on current rotation, the Speech Therapist must also develop specific competencies in the management of patients in one of
these disciplines:

• Neurology/ Neurosurgery
• Geriatrics
• Intensive Care Units
• Ear, Nose, and Throat
• Rehabilitation
• Others

2.Supervisory Role

• Assist with supervision of TA
• Assist with appraisal of TA
• Assist to supervise personnel, other than NUS/SIT students, attached to the department as and when required

3.Quality Improvement

• Adhere to patient quality service
• Contribute actively to department’s WOW, Kaizen or other service quality improvements projects and initiatives
• Report to Speech Therapist / Manager, seeking advice and providing feedback on service delivery and improvement

4. Research Contribution

• Collect research data as required and assigned by supervisor/ manager

5. Others

• Perform other duties assigned by Supervisor/ Manager
• Occasional contribution to team/ departmental projects outside of office hours as determined by reporting officer
• Adhere to the policies and procedures of the Hospital and Department

REQUIREMENTS:

• Recognized Degree in Speech Therapy
• Graduate with 1-3 years of experience with competencies in the relevant clinical disciplines, required by AHPL
• Registered with Allied Health Professional Council (AHPC)
• Member of the Speech and Language Therapy Singapore (SALTS) or equivalent (highly recommended)

Join our dynamic and vibrant department as an MSW in Yishun Campus and make an impact on the lives of patients and their families. We are seeking compassionate and trained individuals to support our acute, community hospital, ICU, A&E, community and outpatient units.

As an MSW, you will be responsible for assessing biopsychosocial-spiritual needs of our patients and working closely with multi-disciplinary team to establish a holistic care plan and carry out appropriate interventions which may include counselling and home visit.

We emphasize the importance of social-health integration. You are required to mobilize hospital and community resources in empowering patients to successfully integrate back home. You will collaborate with community and social agencies and may support in programs to enhance quality of life of patients and their caregivers.

Our campus adopts Kaizen approach and looks for continuous improvement when caring for patients. You will be given opportunity to support in improvement projects/ innovation and learning activities in enhancing the effectiveness and efficiency of our hospital services.

Qualifications:

• Degree or Postgraduate Diploma in Social Work is required
• At least 3 years of social work experience preferably in clinical setting
• Strong advocate for holistic and patient-centred approach to care of patients with medical condition(s) and/or disability
• Must be a team player who enjoys working in a fast-paced environment
• Open to job rotation at different setting ie Acute Inpatient, Community Hospital, Outpatient and Community
• Being a registered member with the Singapore Association of Social Workers

If you are passionate about enhancing patients’ overall well-being and thrive in a fast-paced and dynamic healthcare environment, we would love to hear from you. Join our department and make a difference in the lives of those we serve.

Yishun Health is a network of medical institutions and health facilities in the north of Singapore, under the National Healthcare Group. It comprises Admiralty Medical Centre, Khoo Teck Puat Hospital and Yishun Community Hospital.

The Patient Service Associate is responsible for providing assistance to patients which includes (but not limited to) reception duties, registration, admissions, payment collections and other administrative duties in the Emergency Department. To ensure Patient's information are up-to-date and accurate. To be in compliance with personal data protection act (PDPA).

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

• Liaising with Nurses and Doctors of patients' long wait time to consultation.
• Maintain Yishun Health Standards of Service Delivery at all times.
• To conduct On-the-Job Training (OJT) for new staff in the A&E.
• Ensure Service Readiness at all times.
• To assist the Supervisor in the planning of departmental roster when staff report absents from work.
• Assist the Manager/Supervisor or Nursing Officer in continuous work improvements, data collection and other related tasks when necessary.

Counter

• Receive patients and visitors who present themselves at the counter.
• Answer telephone calls and attend to enquiries courteously and promptly at all times.
• Demonstrate good interpersonal skills with to members of the public and staff.
• Maintain Yishun Health Standards of Service Delivery at all times.
• Maintain confidentiality of patient's information.

Registration

• Perform registration for all patients at A&E.
• Inform patients of the estimated waiting time for consultation.
• Collect payment in advance for A&E service and after end of A&E attendance for non-standard services rendered.
• Be accountable for payments collected.

Admission

• Prepare necessary forms for admission.
• Perform admission paperwork and provide financial counseling to patients and family members.
• Financial counseling for decant of patients to other hospitals.
• Advise and direct patients who require financial assistance to the appropriate department/s.
• Collect payment for services rendered and be accountable for payment collected.
• Collect General Consent for admission and proper documentation for any follow-up action required.
• Monitor Financial Counselling turnaround time and assign cases to PSA team members on same shift

Appointment

• To obtain SOC appointment for urgent cases and advice patient of appointment time via SMS or call.
• Inform SOC of OPAT case from EDIEDTU.

Death Registration

• Perform death registration for deceased patients.
• Reporting to ICA for any trouble shooting on the ground.

Other Administrative Work

• To undertake safekeeping of patient's property
• Responsible and responsive to patient's feedback/complaints before referring to the Supervisor / Executive / Manager.
• Updating data on chat group for management of bed wait and financial counselling TAT and or other ad hoc data required by management.
• Any ad-hoc duties assigned by Supervisor / Executive / Manager.
• Trainer for new junior staff for on the job training

(B) GENERAL

• Arrange and replenish brochures, magazines and newspaper daily.
• To maintain the cleanliness and tidiness of all counters and patient waiting area.
• Ensure the following equipment are in good working order:

1. Fax machine
2. Laser Printers
3. Photocopier
4. Computers and bar code readers
5. Labels printing machine

• Encourage patients to complete Feedback forms.
• Perform all filing work required
• Assist in Data collection for statistics purposes.
• Call Facility/ Maintenance DepartmenV ITD for repair works.
• To participate in Process Improvement Projects and streamline work processes that enhance productivity.
• Participate in corporate events whenever necessary.
• Undertake other duties directed by the Manager/Nurse Manager/Supervisors.

JOB REQUIREMENTS (EDUCATION, TRAINING AND EXPERIENCE)

• Minimum N level, ITE Nitec, ITE Higher Nitec, Diploma
• Good communication and interpersonal skills
• Minimum one year experience as Team Leader
• Minimum two years working experience will be advantageous
• For required Diploma holder, one year experience with good performance
• Basic PC knowledge is
• Willing to work 3 rotating shifts (morning, afternoon and night shifts), on weekends and public holidays

You will be involved in the processing of prescriptions, dispensing and inventory management. We are looking for individuals who has the aspiration to learn and grow with the organisation.

• Diploma in Pharmaceutical Science or a Certificate in Pharmacy Technician Course
• 2 weekends off per month and able to commit to shifts
• Training opportunities available for upgrading

Yishun Health is a network of medical institutions and health facilities of the National Healthcare Group in the north of Singapore. It comprises Admiralty Medical Centre, Khoo Teck Puat Hospital and Yishun Community Hospital.