You will be involved in the development of e-resources such as digital graphics, illustrations and/or video components for e-courseware. You will create e-resource with the use of web authoring and development software. You will support the pre and post-production of programme curricula of the various training programmes for doctors, nurses, allied healthcare professionals and administrators.

You will perform system maintenance and user administration of the Learning Management System (LMS) and to support e-learning system enquires. You will coordinate project schedules, maintain project timelines and present project ideas to clients. You will also plan and conduct ad-hoc training.

Job Requirements

· University Degree, preferably in Mass Communications or Multimedia Studies.

· Candidates with 1-2 years of experience in multimedia, graphic design or related field would be an advantage.

· Proficient with Adobe Create Suite applications (InDesign, After Effects, Premiere, Illustrator and Photoshop)

· Preferred experience in multimedia content authoring tools (Articulate Studio/Storyline)

· Possess good analytical and problem-solving skills

· Excellent oral and written communication skills

· Able to work effectively in a fast-paced, rapidly evolving and expanding environment.

· Possess initiative and ability to work independently and in a team environment.

· Strong interpersonal skills and project management skills.

1. Job Purpose

A Junior Medical Technologist in Lung Function/Sleep & Gastromotility Lab is responsible for delivery of patients service in the work area in a personalised, specialised and cost-effective way in accordance to established hospital policies, procedures and standard of practices.

A Junior Medical Technologist in Lung Function/ Sleep Lab also provides laboratory support for all clinical cases that require lung function tests and sleep monitoring studies.

Duties and Responsibilities

Primary Duties and Responsibilities (80%)

1. To cooperate with doctors and other healthcare providers to ensure smooth delivery of services to patients.
2. To check and calibrate equipment/ emergency trolley and instruments to ensure that they are in good working condition.
   
3. To perform Lung Function Tests, Sleep Monitoring Studies and Gastromotility tests as requested by doctors according to hospital standards of operation.
   
4. To provide appropriate instructions to patient for follow-up review at specialist clinic.
   
5. To provide patient / family members on information regarding services to be rendered.
   
6. To edit and report the data generated from the studies for doctor to verify.
   
7. To ensure reports are ready for despatch to clinics/wards within stipulated time frame.
   
8. To be responsible for proper filing of patients’ reports for easy retrieval.
   
9. To demonstrate proper and economical usage of consumables and supplies.
   
10. To ensure that stock level on supplies and consumables are adequately maintained and replenished.
    
11. To maintain and demonstrate proper use and care of equipment.
    
12. To maintain a clean and safe work environment.
    
13. To attend to patients’ feedback /enquiry, perform service recovery and provide information when appropriate.

Secondary Responsibilities and Duties (20%)

1. To attend to telephone enquiries / calls and trace results when requested.
   
2. To participate in service quality activities / program.
   
3. To assume additional responsibilities as assigned by Supervisor(s).
   

Job Specification/Requirements

Qualification:

1. Diploma in Medical Science / Bio -Technology
   

Experience:

1. Preferably 1-2 years of related work experience in hospital/clinical setting.
   

Skills:

1. Competent in Microsoft softwares (Excel, Word, Powerpoint)
   
2. Possess good interpersonal and communication skills.
   
3. Able to step-up and provide coverage for lab partner during shortage of manpower.
   
4. Able to demonstrate efforts to problem-solve business-as-usual (BAU) issues
   

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Overview
As a Radiographer, you are responsible for providing high quality imaging services. You may also be responsible for the guiding the students radiographer or new radiographers.

Job Responsibilities
Primary Responsibilities (80%)

• Perform clinical duties in general radiography (including portable X-ray), plain CT brain, Fluoroscopy, BMD scan, MOT imaging for outpatient, inpatient and emergency settings etc.
• Administer contrast media for radiological examinations, whenever required
• Oversee and ensure smooth operations within his/her working station and ensure proper usage and care of equipment and environment at all times
• Ensure quality assurance programmes are implemented and observed as well as initiate system improvement whenever needed, working closely with internal BME colleagues or external vendor engineers.
• Adhere to safe work practices especially in radiation safety and infection control
• Assist with training and clinical placement of students radiographers
• Render prompt and courteous service delivery to external and internal customers
• Handle difficult situations like patients’ complaints and queries promptly and effectively
• Ensure efficient patient turnaround time per examination
• Plan, organise and prioritise assigned tasks such that all are completed effectively and on time
• Motivate and counsel team members on work or professional related issues. Build upon their strengths and help improve their weaknesses for desired results

Secondary Responsibilities (20%)

• Maintain and upkeep daily working station with efficient work performance
• Ensure physical environment and ambience of work place adheres to corporate standards
• Collate/prepare/analyse statistical data as per required
• Perform any other duties as assigned by Radiography HOD

Requirements

• Allied Health Professions Council (AHPC) registration
• Recognised Degree or Diploma in Diagnostic Radiography
• 5 years specialised experience in Mammography / Ultrasound / CT / MRI / Interventional Radiology preferred
• Strong leadership qualities
• Compassionate and good patient care
• Good interpersonal, verbal and written communication skills
• Customer and service oriented
• Computer skills in word processing, spreadsheet and presentation software

If this role sounds interesting to you, please contact '[email protected]' to understand more on the role. Please indicate the position that you are interested in the subject heading.

Summary

With a focus and specialisation in web projects, the incumbent will:

• Implement communications strategy, particularly in using the corporate website to brand AH; and monitor the effectiveness of the digital strategies and campaigns.
• Drive the development and implementation of new user-facing features, determine the structure and design of web pages
• Drive search engine optimization initiatives for the corporate website to rank on search engine result pages.
• Support other communications projects, events and activities as required.

Key Responsibilities

Web Marketing Communications

• Manage the AH website in the migration project to a new Platform-as-a-Service (PaaS) platform including coordination with various internal and external stakeholders on content migration, review of content and structure for web optimisation and organic reach, etc.
• Be involved in user acceptance tests for new enhancements to systems.
• Create and develop content (including digital graphics and materials) for the website with regular content updates to the website.
• Manage internal stakeholders for daily webpage update and/or creation of new webpages.
• Work closely with design and web development vendors to optimise use of design and content components on the corporate site for a good desktop and mobile experience.
• On-going website maintenance by working with IT to troubleshoot any issues
• Conduct competitor analysis to understand the latest trends within digital marketing and drive implementation of the relevant trends for the websites to always be in the forefront of our industry.
• Work with website vendors, Synapxe, cluster websites project team and manage stakeholder requirements.

Search Engine Optimisation (SEO)

• Manage all SEO activities (i.e. on-page, off-page and technical SEO implementation) to improve and maintain favourable Search Engine Results Page (SERP) rankings and drive organic traffic to the website.
• Work with the external SEO agency and website developer to implement website’s SEO recommendations which include keyword analysis/search trends, content research, on-page SEO content copywriting, content optimisation, content delivery, off-page optimisation, technical fixes, etc).
• Ensure website content adheres to best SEO practices and maintenance of meta data hygiene (i.e. meta data description, image alt text, title tags, etc.) with constant keyword monitoring and research.

​​​​​​​

Requirements

• Bachelor’s degree preferably in Computer Science, Communications, Digital Marketing, Computing or a similar discipline
• Knowledge and experience in Content Management Systems, such as SiteFinity, SharePoint and Adobe Experience Manager, is a plus.
• Has knowledge or working experience in using Google Analytics 4 (being certified is a plus).
• Tech savvy with knowledge or proficiency in HTML, CSS and/or JS, is a plus.
• Has a strong understanding and keen curiosity for modern search engine algorithms and ranking factors.
• Knowledge in SEO principles, Google Search Console and UX/UI.
• Demonstrate strong understanding of digital tools such as Monsido, Hotjar, SEMRush etc.
• Proficiency in Microsoft Office applications and Adobe PDF
• Good project management skills with ability to multi-task and perform under pressure and tight timelines
• Excellent verbal, written, and stakeholder management skills to negotiate, problem-solve and foster partnerships with both internal content owners and external stakeholders (i.e. agency partners)
• Have a good sense of aesthetics and great eye for detail
• Has strong interest in the web landscape and enjoys keeping up to date with the latest web trends.
• Web savvy and experience in digital content development and marketing preferred.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

As a Patient Service Associate in our Urgent Care Centre (UCC), you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Handle admission and discharge processes, which includes financial counselling, payment, monitoring of bed request status ensure proper registration of personal records of patients without compromising any data and safety breaches.
• Making internal and external appointments for patients as per ordered by doctors.
• Ensure UCC’s operational and procedural area readiness based on desired service standards.
• Provide basic financial counselling to patient and next-of-kin when requested.
• Attend to any patient and next-of-kin enquiries.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

As a Patient Service Associate in our wards, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Handle admission, discharge and transferring of patients into wards, which includes creating and maintaining proper personal records of patients without compromising any data and safety breaches.
• Making internal and external appointments for patients as per ordered by doctors.
• Ensure ward’s operational and procedural area readiness based on desired service standards.
• Provide basic financial counselling to patient and next-of-kin when requested.
• Manage stock inventory within the assigned ward.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, including Public Holidays) on rotating shifts. Earliest shift starts from 8am to 5:30pm, and latest shift starts from 12pm to 9:30pm.
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

As a Patient Service Associate in our wards, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Handle admission, discharge and transferring of patients into wards, which includes creating and maintaining proper personal records of patients without compromising any data and safety breaches.
• Making internal and external appointments for patients as per ordered by doctors.
• Ensure ward’s operational and procedural area readiness based on desired service standards.
• Provide basic financial counselling to patient and next-of-kin when requested.
• Manage stock inventory within the assigned ward.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, including Public Holidays) on rotating shifts. Earliest shift starts from 8am to 5:30pm, and latest shift starts from 12pm to 9:30pm.
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Roles & Responsibilities

You will be considered for positions available in the following departments:

• Radiology, Pathology, Intensive Care Medicine, Urology
• Completed specialty training in the relevant specialty in countries such as Australia, Canada, Hong Kong, New Zealand, Singapore, UK or USA.
• Recognised postgraduate Medical Degree such as MRCP, FRCP, FRACP, ABIM or its equivalent, recognised by the Specialist Accreditation Board and the Singapore Medical Council*

*Visit the Singapore Medical Council (SMC) website (http://www.smc.gov.sg) for the list of registrable basic and postgraduate medical qualifications.

To deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all of internal and external customer/patients, with the key aim of providing excellence

Patient care and satisfaction.

• Ensure Procedural Area Readiness
• Adhere to Procedural Areas Readiness in terms of common administrative and operational areas e.g. Ensure Procedure area space is clean, overall décor, brochures, materials and posters are updated, administrative equipment, lights, air-con and telephone are functional in clinic public spaces are down
• Assist with smooth patient journey including registration, discharge, appointment bookings, cashiering and enquiries. E.g. Ensure accurate and timely registration at the counter
• Ensure patient’s Insurance providers are maintained and bills are accurate.
• Follow-up with pre/post scope/operation administrative duties. E.g. Ensure patient receives accurate and timely pre/post-procedure information E.g. book/reschedule procedures and appointments, follow-up on no-show according to doctor’s instructions and TCU information are provided accurately.
• Attend to appointment requests, emails and phone enquiries.
• To provide financial counselling to patient on the fees for consult, investigations, procedures and medication where applicable.
• To provide value added service as developed eg. Phlebotomy, Therapy Aid, Basic ADL assistance
• To lead / train junior staff in value-added services
• Participate in quality improvement project and assume other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executives.

Qualification Required and Area of Discipline

• Candidate must possess at least “A” Levels/Diploma
• Proficient in computer skills
• Team player with good communication and interpersonal skills
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed.
• When required, candidates should be comfortable with shift work.

Reporting to the Team Lead, you will manage various initiatives that would promote and strengthen strategic relations across the SingHealth Duke-NUS Academic Medical Centre (AMC) and its stakeholders. This includes the facilitation of external collaborations and coordination of joint partnership programmes across SingHealth, Duke-NUS Medical School, NUS, and Duke Health in Durham, USA.

You will manage the AMC website, which includes overseeing the functionality of the website, evaluating website performance, developing new web content, and ensuring timely and clear information dissemination on Academic Medicine initiatives. You will also partner the Academic Clinical Programmes (ACPs) in developing effective outreach efforts to engage clinical leaders, faculties, researchers and administrators across various institutions. As part of the Academic Liaison and Strategic Relations team, you will manage the planning and coordination of Academic Visits, Academic Sharing events and communications efforts in Academic Medicine (e.g. collaterals/posters, webinars, events and conferences).

Another key responsibility includes managing the process for joint appointments of ACP Leadership positions and organising AMcompass induction sessions and online resources. Other aspects of academic liaison and communications include support for academic exchanges, joint appointments for faculty with Duke, coordinating academic visits and the academic visiting scholars programme.

To facilitate collaborations, the job holder will also organise and coordinate various projects and initiatives to support faculty networking, coordinate NUS visitor accounts and access, procurement support, IHL grants, Duke-NUS fixed assets management and other academic partnership activities with Duke-NUS/NUS/Duke. Other secretariat duties include liaison with partnering departments to coordinate approvals at the AMC leadership meetings.

Requirements:

• Degree with at least 2-4 years’ relevant experience and strong track record of stakeholder management, and driving multi-faceted projects with good outcomes
• Good organisational skills with the ability to carry out analytical and coordination work
• Experience in managing events, communications and websites will be advantageous
• Excellent command of both spoken and written English
• Proficient with Microsoft Word, Excel, Powerpoint, Canva, Tableau
• Strong interpersonal skills
• Team player and a strong collaborator
• Self-motivated with the initiative to complete tasks and projects assigned

Research Assistant (RA)

A Research Assistant (RA) for initiating and managing chronic disease database.

Job Responsibilities

You will be responsible for the following:

1. Initiating and managing chronic disease database
2. To approach patients to invite them to participate in ethics approved clinical research studies, if required.
3. Write and review research papers, present research outcomes and develop collaborations.
4. Contribute to project management and provide guidance to more junior researchers.
5. Perform other related duties incidental to the work described herein.

· Data entry, data management, and data analysis

· Supervision of student researchers and interns

· Quantitative and qualitative data analysis

· Manuscript writing and submission

· Other research-related tasks (e.g. literature review, grant and ethics applications)

Expected results:

· Able to initiate and manage research cohort well, including managing ethics approval, audit, research collaboration agreements, and grant claims procedures

· Screen and recruit eligible patients meeting recruitment targets per week for each cohort

· Manage data entry and data analysis in a reliable and expedient manner

· Able to support grant writing and manuscript writing for submission to journals

Requirements

· Min degree related Science

· Good interpersonal skills

· Self-motivated, independent learner and detail-oriented

· Expertise in data analysis (including using R or python)

· Good writing (scientific writing) skills

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

1. Write clear, concise, and persuasive copy content for the brand

2. Conduct thorough research on industry trends, target audience preferences, and competitor analysis to inform content creation.

3. Collaborate with the marketing team to develop content strategies that align with overall branding and marketing objectives.

4. Edit and proofread copy to ensure accuracy, consistency, and adherence to brand guidelines.

5. Incorporate feedback from stakeholders to refine and improve content quality.

6. Stay updated on industry best practices, emerging trends, and new technologies to continuously improve copywriting skills and knowledge.

Senior/ Executive (Projects and Operations), Operational Technology, Office of Academic Informatics

The SingHealth Operation Technology (OpTech) Team provides comprehensive support for Medical Devices and Operation Technology Systems (MDOTS) and SingHealth managed systems. In the face of accelerated digitalisation and the rapid adoption of advanced healthcare technologies such as robotics and AI, the landscape of healthcare consumerism is evolving and the integration of Telehealth with OpTech is a key solution to meet future healthcare demands. The incumbent plays a key role in overseeing the successful procurement, evaluation, and deployment of OpTech-managed projects within SingHealth.

As the Senior / Executive (Project and Operations), Operational Technology, you will be responsible for the following:

• Deliver on MDOTS and EMS workplan(s) and ensure successful deployment and operationalisation of new projects within schedule and budget.
• Implement a systemic process to evaluate MDOTS’s vulnerability on an ongoing basis and execute risk mitigation activities.
• Provide essential information to facilitate leadership decisions regarding risk to organisational operations and medical devices across SingHealth.
• Implement activities within and across teams to ensure efficient service delivery and successful achievement of business objectives and security/IT obligations.
• Provide consultation to SingHealth institutions on IT-related issues for MDOTS, enabling agencies to make informed decisions that are aligned with HIM Security policies and standards.
• Participate in strategic initiatives or ad-hoc projects when required.

Job Requirements

• Degree in Computer Engineering, Computer Science, Information Systems, Business or equivalent will be advantageous.
• Minimum 2 years of experience in the IT industry. Experience in project management, IT infrastructure and systems services delivery will be advantageous.
• Demonstrate excellence in project management, with the ability to effectively manage multiple projects concurrently and deliver them in a timely manner.
• Experience and knowledge of Healthcare/Gov IT, Security and Procurement policies and best practices is an advantage.
• Certification in CITPM, ITIL, CISSP, CISA, COMIT will be advantageous.
• Highly proficient in cybersecurity and IoT/IoMT and the relationship between them.
• Demonstrate proficiency in problem-solving, analytical thinking, decision-making, and conceptualisation.
• Strong written and verbal communication and influencing skills to work with stakeholders of different levels.
• Self-motivated with initiative and ability to work independently.

The Centre for Population Health Research and Implementation (CPHRI) is a centralised platform for population health research, innovation, implementation and evaluation activities in SingHealth. CPHRI aims to seamlessly leverage data and technology to guide and support population health initiatives and accelerate the implementation of research findings in care delivery and improvement.

You will support the work of the Population-based, Unified, Learning System for Enhanced and Sustainable Health (PULSES) Centre Grant as well as other signature research programmes in the centre. You will assist the Principal Investigators on developing grant proposals and study plans. You will engage internal and external collaborators. You will supervise the junior research staff to perform data collection, analysis and interpretation. You will assist with preparation of abstracts/posters/manuscripts/reports. You will oversee the process and quality of the study execution and keep track of timelines and budget. You will lead a team of junior research staff and provide technical supervision.

Requirements

• PhD in Social Science, Biostatistics, Public Health, Epidemiology, Health Economics or related academic area
• At least 5 years’ experience in population health research
• Candidates with expertise in implementation science will be preferred
• Strong quantitative or qualitative research skills and proficient with advanced data analytics software (e.g. SPSS, STATA, SAS) or qualitative analysis software (e.g. Nvivo)
• Excellent written and verbal communication skills
• Excellent interpersonal and leadership skills
• Highly motivated, independent and able to work in a dynamic environment

You will play a crucial role in expanding our network, fostering relationships, identifying, developing, and managing innovation partnerships and collaborations with external organisations. You are required to possess a good understanding of the healthcare landscape and strong communication and relationship-building skills. Your responsibilities include:

1. Strategic Planning: Research on industry trends, healthcare innovations, and emerging opportunities and develop a comprehensive partnerships strategy aligned with our mission and goals.
2. Partnership Development: Identify and cultivate partnerships with healthcare providers, industry players, government agencies, institutions and relevant profit and non-profit organisations. Build and maintain strong, long-term relationships with partners and stakeholders.
3. Cross-functional Collaboration: Collaborate with our internal departments, domains and stakeholders to ensure the alignment of strategies and seamless execution of partnership initiatives.
4. Administration: Exercise due diligence in the execution of partnership agreements. Lead the administrative tasks, monitor and report on the outcomes of signed innovation partnerships.
5. Process: Put in place an appropriate framework, process and operationalisation plan. These may include the creation of document templates, communications collaterals, criteria checklist, due diligence checklist and process diagrams.
6. Communications and Events: Support the execution of tasks related to the partnership. These may include running partner engagement events, organising innovation-related initiatives singly or jointly with partners and collaborators, conducting communications campaigns (physical and digital).
7. Advocacy: Represent or support the Division in industry events, conferences, and forums to promote our brand, share our vision and generate partnership opportunities.
8. Resource Management: Manage the budget, monitor expenses, and optimise resource allocation for partnership initiatives.
9. Performance Metrics: Develop and track key performance indicators (KPIs) to measure the impact and success of partnerships. Provide regular reports and insights to senior management.

Job Requirements

• Bachelor’s Degree with 6 years of relevant work experience
• Experience in strategic planning and partnerships management from the healthcare industry will be an advantage
• A strong interest in driving innovation and creating impactful change towards healthcare
• A strategic and critical thinker
• Excellent communication (verbal & written) and interpersonal skills
• Adept at handling complex, ambiguous and challenging situations and comfortable with change in a fluid environment and a growing organisation
• Ability to work both independently, with limited supervision
• Action-oriented, highly motivated and target-focused individual capable of delivering effectively under pressure and tight timelines

As the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth’s call centres remain accessible to patients is key. You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre performance. You will be involved in analysing patient feedback and workload trends as part of quality improvement and performance management in the call centres to ensure excellent customer service is delivered in a timely manner. You will be responsible for keeping call centre team members engaged and motivated through initiatives that will bring joy at work. You will also be required to participate in work groups to drive change in the call centre.

Requirements:

- Bachelor’s Degree with at least 8 years of relevant hands-on operational experience and 2 years of supervisory experience

- Possesses experience leading digital transformation and automation projects (including but not limited to Robotic Process Automation) in a call centre or in service industry

- Prior experience in healthcare industry will be an advantage

- Good project management skills

- Independent, strong team player who can multi-task in a dynamic and fast-paced environment

- Strong communication and interpersonal skills

We are looking for independent and diligent individuals to join our team. We serve with distinction and provide comprehensive healthcare needs to our partners. As a total solutions partner, our goal is to provide our customers with the best solutions through our services.

Health Coach (Sleep)
(Singapore)

Job Description

We are looking for a Health Coach to be responsible for evaluating and improving clients' health and wellness. The responsibilities include assessing clients' health, coaching clients on how to improve their health, and developing health care plans.

To be successful as a Health Coach, the candidate should have an optimistic disposition, good conflict resolution skills, and possess the ability to communicate effectively. Ultimately, the candidate should be committed to improving the health of clients, exhibit good team working skills, and have self-confidence and as an added advantage:

• Has knowledge of diagnosis and management of sleep disorders, with a focus on Obstructive Sleep Apnea Syndrome.
• Understands communication techniques for teaching and the principles of learning to enhance education for patients, families, and the community.
• Understands what to look for and how to analyze the results of the various tests and tools used to diagnosis, evaluate, and monitor sleep disorders.
• Knows how to assess patient compliance and comfort with treatment in order to improve clinical outcomes.

Qualifications:

• NITEC or Diploma
• Fresh graduates are welcome to apply.

Responsibilities:

• Conduct initial consultations and evaluations of individuals
• Providing guidelines to reduce or eliminate unhealthy behaviors
• Developing and conducting seminars for clients and other employees
• Developing health care plans tailored for each client's needs
• Working with other health care providers
• Supporting clients in their recovery or rehabilitation
• Follow physician-partners’ instructions and guidelines related to the administration of sleep aids
• Explain the use of sleep aids and orient the patient for the sleep aids objectives
• Document routine observations of patients’ receptiveness towards the use of the sleep aids in order to facilitate patient’s compliance to the treatment
• Demonstrate adherence to cleaning and disinfection procedures for sleep aids
• Perform routine equipment care and maintenance and inventory evaluation
• Respond to clients procedural-related inquiries by providing appropriate information
• Assist with patient education

Requirements:

• Training in Coaching, Fitness, or Nutrition
• Previous experience working with healthcare clients are preferred
• Knowledge of good health practices
• Must be up-to-date with the latest health care developments
• Good organizational skills
• Compassionate
• Appropriate computer skills
• Effective social and customer service skills

Reporting to the Deputy Chairman, Medical Board (Continuity Care Disciplines), the Senior / Manager is responsible for strategic planning and driving the development of new care integration initiatives undertaken by the office. The Senior / Manager will also be responsible for seeking out appropriate community and industry partners in support of the development of new care integration initiatives and established programmes undertaken by the office. He/she will collaborate closely with internal stakeholders to communicate population health initiatives and corresponding changes in operational practices, to ensure maximal adoption within the institution.

The roles and responsibilities of the Senior / Manager includes:

• To engage CGH’s internal clinical and operational business units from SingHealth institutions and MOH/AIC to identify care integration needs, conceptualise, develop and implement new initiatives.
• To manage and guide fact-finding, population health database and predictive tool development to enable business units to develop appropriate actionable measures to right site patients to appropriate care setting.
• To monitor established programmes and to work closely with programme managers to ramp up programmes and ensure their continued relevance.
• To identify, engage and build strong partnerships with community healthcare services and partners including Primary Care, SACs, allied health and home nursing services and other relevant social services and community-based organizations.
• To facilitate building of capabilities of primary and community care partners through identification and implementation of key programmes and initiatives. To identify workable operational models to achieve eventual benefit of the patient.
• To identify, engage and build strong partnerships with appropriate and relevant industry partners in seeking novel and financially-viable options of implementing new care integration initiatives.

JOB REQUIREMENTS

a. Educational / Professional Qualifications:

• Bachelor Degree with at least 10 - 12 years relevant experience in healthcare

b. Relevant Experience

• Strong analytical skills with an understanding of financials would be an added advantage
• Excellent project management skills with experience in managing and supervising administrative projects
• Excellent written and verbal communication skills
• Able to work in a dynamic and fast paced environment.

c. Personal Characteristics & Behaviours

1. Strong business and strategic acumen
2. Strong communication and interpersonal skills with the ability to get buy-in from stakeholders
3. Team player with the ability to manage cross-functional and institutional relationships
4. Adept at handling complex, ambiguous and challenging situations
5. Excellent organizational and prioritization skills
6. Systematic and meticulous in work

Senior Executive/Assistant Manager, Finance

JOB DESCRIPTION

The candidate will be involved in monthly financial closing, annual budgeting cycle and financial projection activities, as well as provide financial analysis to support the various needs of the company.

You are expected to:

• Perform monthly and year-end financial closing activities and provide analysis of actuals vs budget
• Ensure compliance with NUHS policies, international accounting standards and tax regulations
• Business partnering with internal stakeholders on their annual budget plan, financial projections and Capex management
• Support new systems testing, review of workflows and integrated user acceptance testing when required
• Be a key financial resource, and provide value added support to the business partners in and advise them on operational financial matters
• Support any ad-hoc projects, tasks and new processes when required

Requirements

• Minimum Bachelor of Accountancy degree or equivalent
• At least 3-5 years of relevant working experience
• Possess strong analytical and problem-solving skills
• High degree of initiative
• Organized, motivated and thrive when facing challenges
• Able to work independently and be a team player in a dynamic environment
• Strong communication and interpersonal skills
• Proficient in SAP and MS Office applications such as Words, Excel and Power Point
• Experience working with data visualization tools will be advantageous

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Reporting to the Senior Manager, CGH Population Health Office Deputy Chairman, the Manager is responsible to provide administrative support in the strategic planning and driving the development of new care integration initiatives undertaken by the office. The Manager will also be responsible for seeking out appropriate community and industry partners in support of the development of new care integration initiatives and established programmes undertaken by the office. He/she will collaborate closely with internal stakeholders to communicate population health initiatives and corresponding changes in operational practices, to ensure maximal adoption within the institution.

The roles and responsibilities of the Manager includes supporting the Senior Manager:

• To engage CGH’s internal clinical and operational business units from SingHealth institutions and MOH/AIC to identify care integration needs, conceptualise, develop and implement new initiatives.
• To manage and guide fact-finding, population health database and predictive tool development to enable business units to develop appropriate actionable measures to right site patients to appropriate care setting.
• To monitor established programmes and to work closely with programme managers to ramp up programmes and ensure their continued relevance.
• To identify, engage and build strong partnerships with community healthcare services and partners including Primary Care, SACs, allied health and home nursing services and other relevant social services and community-based organizations.
• To facilitate building of capabilities of primary and community care partners through identification and implementation of key programmes and initiatives. To identify workable operational models to achieve eventual benefit of the patient.
• To identify, engage and build strong partnerships with appropriate and relevant industry partners in seeking novel and financially-viable options of implementing new care integration initiatives.

JOB REQUIREMENTS

a. Educational / Professional Qualifications:

• Bachelor Degree with at least 8 years relevant experience in healthcare

b. Relevant Experience

• Strong analytical skills with an understanding of financials would be an added advantage
• Excellent project management skills with experience in managing and supervising administrative projects
• Excellent written and verbal communication skills
• Able to work in a dynamic and fast paced environment.

c. Personal Characteristics & Behaviours

1. Strong business and strategic acumen
2. Strong communication and interpersonal skills with the ability to get buy-in from stakeholders
3. Team player with the ability to manage cross-functional and institutional relationships
4. Adept at handling complex, ambiguous and challenging situations
5. Excellent organizational and prioritization skills
6. Systematic and meticulous in work

We are looking for driven individuals to be part of HSA’s Blood Resources Division- Blood bank team, where you will play a key role in securing the nations’ blood supply. In this front-facing role, the individual will perform essential blood collection support duties in a dynamic and close-knit team. You may be deployed to any of the blood bank sites in Singapore or Mobile Blood collection sites.

Responsibilities:-

• As a first point of contact with Donors at our blood collection centres, handle enquires, assist with next appointment bookings, and manage feedback accordingly.
• Perform registration duties which include registering donor for donation and phlebotomy linking.
• Conduct haemoglobin testing and capping which includes taking blood for haemoglobin test, explaining to donor on deferral if required, checking, sorting blood bags and sample tubes before passing it to the laboratory.
• Support blood collection team with necessary Operational Admin follow up duties.

Requirements:-

• Open to be rostered to support morning, afternoon and weekend shifts, across a 5-day work week and are not required to perform night shift.
• Applicants with recognised Phlebotomy skills and/or 2 year or more of working experience in similar settings will be considered for Senior Blood Professional Assistant positions

Our Blood banks operate 6 days a week*, between 9am – 8pm*
(Operating days/hours vary based on location).

Visit https://giveblood.sg to find out more.

What you can look forward to:-

• Comprehensive training and extensive Learning and Development opportunities and career progression prospects for all qualifying officers
• A competitive total package comprising of basic salary, shift allowances, bonus payouts and other staff benefits

Shortlisted candidates would be contacted within 30 days from the closing date of the advertisement. We regret that only shortlisted candidates would be notified.

Job Scope
Your core duty involves contributing to the growth and development of health social work in Alexandra Hospital. Besides direct practice, you will be building the department’s Clinical Supervision and Education portfolios. You will participate in practice research and development of clinical social work.

You will provide person-centred care with an understanding of the person in their own environment and working closely with formal and informal support networks to allow patients to be empowered in decisions they make or to work towards their wishes and wants.

You would also be expected to build new community programmes though partnership with community stakeholders. Social work interventions may be based out of the hospital to anchor care in the community.

You need to be proficient in carrying out crisis intervention duties which would require priority responses and intensive case management to patients going through personal crisis, including attempted suicide or are victims of abuse.

You will be providing supervision to colleagues, take on administrative roles and lead projects at the department, institution and national level. You will also be looking into clinical and quality audits and standards.

Medical disciplines you may work with: General Medicine, Renal Medicine, Rehab Medicine, Geriatric Medicine, Palliative Medicine and Psychological Medicine.

Job Requirements:

• Degree in Social Work; Post Graduate Diploma in Social Work; Master’s in Social Work.
• Post-graduate qualification in Counselling or Family Therapy will be an added advantage.
• Comfortable and competent in IT.
• Minimally bilingual. Conversant in dialects will also be helpful.
• All qualifying staff will need to be Registered Social Workers with the Singapore Association of Social Work.
• Committed and enjoy working as a team in a fast-paced, innovative and changing environment.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Overview*

We are expanding our team of Finance professionals to support the campus development activities in Alexandra Hospital (AH). If you are wanting to contribute meaningfully in the public healthcare sector and seek a purposeful career, we are happy to explore the job opportunity in our hospital operation finance team with you.

Reporting to the CFO, you will lead the Finance work group (as part of the campus program office) to plan, organize and implement the necessary set-up activities as AH transition to its redeveloped campus and scale in year 2028. You will be a key Finance resource partner to collaborate with various Finance and cross-functional Ops and clinical teams to map out the set-up activities, drive the implementation and change management. You will also lead a team to provide oversight and manage all costing and pricing matters for AH, formulate its strategy, carry out benchmark analysis and make recommendations that ensures affordable and sustainable care to our patients.

Job Responsibilities*

You will be responsible for the following:

• Lead the Finance work group under the AH campus redevelopment program office, to plan, organize and implement the Finance and Business Office set-up activities necessary for the expansion and operationalization of AH in year 2028 and beyond.
• As the key Finance resource to the other clinical and operations work group leads, to collaborate and provide value added support to ensure the collective campus development program office’s milestones and deliverables are met.
• Lead the Costing & Pricing team in the periodic reviews of cost and drivers, oversee the cost allocation activity, and perform periodic cost refresh and fee revision cycles.
• Establish a strong understanding of healthcare financials, cost drivers and subsidy framework to provide effective analysis and recommendation to drive competitive costs (include benchmarking, identification of cost saving opportunities through data and metrics, cost recovery deep dive) and guide pricing decisions and strategy.
• Maintain an effective set of program/specialty financial performance report and analysis to provide insights and drive cost controls with stakeholders.
• Support and contribute to systems implementation projects (new National Billing System, Costing Systemization, Subsidy review changes etc) and drive change management activity.
• Any other ad-hoc duties.

Requirements*

• Degree in relevant Business or Finance disciplines
• Minimum 10 years of relevant work experience with at least 4 years in a supervisory or management role, and preferably in healthcare industry
• Has Financial Planning & Analysis (FP&A) experience, and Costing & Pricing knowledge
• Organized, meticulous, resourceful, and able to lead/motivate/develop team as well as work independently in a dynamic environment
• Energetic with ability to engage effectively with multi-disciplinary stakeholders across levels
• Resilient character and confidence in management of ambiguity
• Possess strong analytical and problem-solving skills
• Proficiency in SAP (FI-CO and ISH), MS Office applications and data visualization tools.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

You will play a key role in supporting SingHealth’s efforts in Academic Medicine by managing the daily operations of the Clinical Skills & Simulation Department. This includes performing the preservation and storage of cadavers, planning of the disposal or cremation of used specimens, and managing the Body Donation Programme. You will assist in planning, managing and providing both logistical and technical support for clinical skills workshops and stakeholders/clients. You will also play a crucial role in client relationship management by being involved in implementing new initiatives with industry and academic partners.

Job requirements:

• Bachelor’s degree, preferably in Biomedical Science or equivalent.
• Preferably 2 years of working experience.
• Must be willing to handle and work with body parts – formalin preserved and otherwise.
• Knowledge of anatomy will be an added advantage.
• Relevant work experience in the healthcare industry or training environment will be an advantage but not a pre-requisite.
• Proficient with MS Office applications.

Your contributions to our joint success:

• Respond to all customers enquires, feedbacks and complaints received through phone calls, web-inquiries, and write-in by working with the respective Head of Department.
• Identify, initiate and co-ordinate corrective actions (internal and external) to eliminate and prevent the cause of defects/non-conformity in service quality system and procedure
• Source for proactive, meticulous, and suitable candidates to sign up for Company’s Mystery Shopper Program
• Analyse, evaluate, record, and report the mystery shoppers’ findings
• Provide administrative support for the company’s purchasing needs.
• Responsible for the preparation and process purchase orders and documents in accordance with company policies and procedures.
• Coordinate with all departments and suppliers in the purchasing scope of work for projects assigned.
• Maintain updated purchasing records/data and pricing in the system.
• Oversee and coordinate repair and maintenance services quotations for both Spa & Gym Equipment to ensure all in working condition at all affiliated facilities and/or designated location
• Any other duties as assigned.

What does it take to be a Customer Relations & Admin Executive

• Ability to work independently and as part of a team
• Strong organisational skills and attention to detail
• Excellent written and communication skills
• Ability to multi-task will be advantageous

Perks you can look forward to

• Free usage of gym facilities, swimming pool and fitness classes
• Incentives for beauty services and beauty care products
• Birthday vouchers
• Medical & Dental benefits provided
• Career advancement opportunities

We offer a competitive salary and benefits package based on merit and professional advantages of a dynamic environment that supports your development and recognises your achievements.

Interested candidates are welcome to submit a detailed resume. For more information, please visit us at: www.amorefitness.com

We regret that only shortlisted candidates will be notified.