MAIN RESPONSIBILITIES

➢ Promote the use of Givenchy products and brand story.
➢ Demonstrate the use of Givenchy products.
➢ Achieve sales and other targets set by the Retail / Boutique / Counter Manager.
➢ Provide excellent, professional, and personalized service to customers to increase brand loyalty.
➢ Always maintain the highest standard of Brand image.

1. Sales and Customer Service
▪ Demonstrate and promote the sale of the Givenchy Beauty products.
▪ Achieve sales and other targets set by Retail / Counter / Boutique Manager.
▪ Report sales figures to Retail / Counter / Studio Manager and Corporate Office.
▪ Provide accurate skin profiling consultation and assessment to customers.
▪ Educate customers on product information and application.
▪ Establish and maintain excellent customer relations by providing prompt, professional, polite, and personalized services at all times.
▪ Register, maintain and update customers in Point-of-Sale system.
▪ Book appointments and perform skincare and make-up consultations.
▪ Follow up on customers after product-purchase to ensure product satisfaction and build regular customer base.
▪ Handle customer enquiries, complaints and product returns professionally and amicably.
▪ Keep abreast about product / company / store information.
▪ Actively participate in company corporate events, new product launches, photography make-up assignments, etc.

2. Maintenance and up-keeping of work environment
▪ Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
▪ Maintain a clean and organized work area.
▪ Maintain tester units in proper schematic order.
▪ Clean or replace any broken or damaged products.
▪ Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas.
• Inform management of any store maintenance issues.
• Inform management of any Health and Safety issues which might lead to accidents.
• Ensure availability of testers, printed materials, and counter supplies at all times.
▪ Merchandise and display counters according to the marketing focus of the month and as directed by superior. • Always maintain the highest hygiene standard.

3. Personal Grooming
▪ Uphold the highest standard of Givenchy image and always adhere to the Givenchy’s grooming and uniform guidelines.
▪ Ensure that only the Givenchy’s products are used during working hours.

4. Inventory Management
▪ Assist in stocking of all counter supplies and inventory daily as required.
▪ Assist in merchandising and re-stocking all products on the floor in showcases and cabinets.
▪ Arrange for product transfer from other stores if customer wants product currently unavailable at your counter / store.
▪ Communicate low-stock and out-of-stock situations to Retail / Boutique / Counter Manager.
▪ Assist in the proper rotation of stocks.
▪ Maintain accurate stock records, conducts stock checks and report discrepancies to Retail / Boutique / Counter Manager.

5. Training
▪ Pass all skill tests set by the Brand / Company.
▪ Actively participate in all training sessions, meetings and corporate events.
▪ Apply knowledge acquired from the training sessions to the boutique / counter.

6. Others
• Adhere to established security procedures regarding the handling of cash and assets.
• Establish good working relationships with team members to maintain an amicable and harmonious working environment.
• Undertake all administrative duties assigned by Supervisor or Manager.
• Any other tasks assigned by the Supervisor or Manager from time to time

The primary objective of this role is to provide Health, Safety & Security (HSS) specialist services to our local offices and activities in APAC and to provide support to the global Head of Workplace Risk and Compliance.

The HSS Specialist will implement programs to manage HSS risk as well as meeting or exceeding local relevant regulatory requirements. They will provide technical expertise in multiple HSS disciplines and serve as an effective member of cross-functional project teams and office expansions by providing guidance on all HSS matters in design, risk assessment and incident investigation. 

Your Mission:

• Ensuring HSS compliance in the Wise APAC locations and being a core member of the Wise HSS internal audit team.

• Serving as the technical resource for HSS by providing regulatory guidance, training, and operational consultation to internal partners and external stakeholders.

• Supporting the Wise Head of Workplace Risk and Compliance to implement policies, procedures and projects at a global level.

• Implementing proactive programs to reduce injuries and illnesses and being accountable for HSS risk assessments in the APAC region.

• Providing HSS support and guidance to regional managers.

• Supporting and assisting the wider Workplace Team in the accomplishment of plans, objectives and agreed targets.

• Monitoring HSS performance in the APAC region and providing reports at site and country level.

• Acting as a core member of the Workplace Incident management team and responding to crisis and emergency situations relating to colleagues’ physical safety or security.

• Assisting Workplace Business Continuity Management (BCM) teams to respond to emergencies by providing specialist advice and assistance on all aspects of HSS.

• Supporting the development of Wise sustainability reports and participating in the ESG committee where appropriate.

Are you passionate about Korean Beauty, Skincare, and Makeup? Do you thrive in a dynamic, creative, and professional environment? If the answer is yes, we’d love to meet you!

• Performance Bonus
• Meal Allowance
• Medical Insurance

SALES TARGET ACHIEVEMENT

• Achieve personal sales targets, sales per transaction, and units per transaction as set by the Brand/Retail Manager.
• Maximize sales through effective link and cross-selling techniques, enhancing customer purchases.

CUSTOMER RELATIONS & CLIENTELING 

• Cultivate strong customer relations with a warm and sincere "Welcome to Guerlain," establishing a positive rapport with clients.
• Apply Clienteling strategies to build long-term relationships, understanding and catering to individual client preferences and needs.
• Provide accurate and personalized skin consultations for each client, demonstrating in-depth product knowledge and expertise.
• Act as an ambassador for service excellence, ensuring every customer interaction reflects the highest standards of Guerlain's customer service.

PRODUCT KNOWLEDGE AND CUSTOMIZED SERVICE

• Demonstrate products using the Dare to Be techniques, aligning recommendations with the client's specific requirements.
• Propose and deliver tailor-made services and consultations based on Dare to Be guidelines, ensuring a unique and customized experience for every client.

VISUAL MERCHANDISING AND STORE OPTIMIZATION

• Ensure the store's visual merchandising (VM) is at its optimal level, maintaining an attractive and enticing display for customers.
• Collaborate with the team to organize products and displays, ensuring a visually appealing and organized store environment that enhances the customer shopping experience.

YOUR IMPACT _________

The Beauty Consultant is the Dior Ambassador. She/he is to achieve one’s sales targets while promoting the brand image and providing the highest standard of service to customers. As a member of the Dior team, she/he represents the brand values towards the customers and demonstrates a Dior attitude at all times.

YOUR MISSION _________

Service:

• To offer top notch service to our clients
• To convey Dior’s image and values, and share your passion for Dior with each client

Sales:

• To achieve personal sales target, sales per transaction and units per transaction
• To maximise link sales and cross selling
• To provide good customer service to all customers in accordance to D.I.O.R
• To build good relationship with customers and department store staff
• To be attentive during daily brief and to contribute to the counter under Counter Head's guidance

Merchandising Checklist:

• To ensure counter is checked on a daily basis and is as per Dior's merchandising standards
• To ensure counter reflects at all times the current merchandising guidelines
• To ensure that counter, testers and stocks are kept clean and tidy at all times
• To adhere to daily planning by Counter Manager or Counter Head

Team Player:

• To undertake specific tasks as given by the Counter Manager, Retail Manager and / or Area Manager
• To work closely with Retail Manager and / or Area Manager if the counter does not have a Counter Manager
• Communicate and support each other to achieve set objectives

Good Product Knowledge:

• To give precise information and communicate features and benefits to all customers

Administrative:

• To assist Counter Manager in paperwork and ordering of stocks