The primary objective of this role is to provide Health, Safety & Security (HSS) specialist services to our local offices and activities in APAC and to provide support to the global Head of Workplace Risk and Compliance.

The HSS Specialist will implement programs to manage HSS risk as well as meeting or exceeding local relevant regulatory requirements. They will provide technical expertise in multiple HSS disciplines and serve as an effective member of cross-functional project teams and office expansions by providing guidance on all HSS matters in design, risk assessment and incident investigation. 

Your Mission:

• Ensuring HSS compliance in the Wise APAC locations and being a core member of the Wise HSS internal audit team.

• Serving as the technical resource for HSS by providing regulatory guidance, training, and operational consultation to internal partners and external stakeholders.

• Supporting the Wise Head of Workplace Risk and Compliance to implement policies, procedures and projects at a global level.

• Implementing proactive programs to reduce injuries and illnesses and being accountable for HSS risk assessments in the APAC region.

• Providing HSS support and guidance to regional managers.

• Supporting and assisting the wider Workplace Team in the accomplishment of plans, objectives and agreed targets.

• Monitoring HSS performance in the APAC region and providing reports at site and country level.

• Acting as a core member of the Workplace Incident management team and responding to crisis and emergency situations relating to colleagues’ physical safety or security.

• Assisting Workplace Business Continuity Management (BCM) teams to respond to emergencies by providing specialist advice and assistance on all aspects of HSS.

• Supporting the development of Wise sustainability reports and participating in the ESG committee where appropriate.

Are you passionate about Korean Beauty, Skincare, and Makeup? Do you thrive in a dynamic, creative, and professional environment? If the answer is yes, we’d love to meet you!

• Performance Bonus
• Meal Allowance
• Medical Insurance

SALES TARGET ACHIEVEMENT

• Achieve personal sales targets, sales per transaction, and units per transaction as set by the Brand/Retail Manager.
• Maximize sales through effective link and cross-selling techniques, enhancing customer purchases.

CUSTOMER RELATIONS & CLIENTELING 

• Cultivate strong customer relations with a warm and sincere "Welcome to Guerlain," establishing a positive rapport with clients.
• Apply Clienteling strategies to build long-term relationships, understanding and catering to individual client preferences and needs.
• Provide accurate and personalized skin consultations for each client, demonstrating in-depth product knowledge and expertise.
• Act as an ambassador for service excellence, ensuring every customer interaction reflects the highest standards of Guerlain's customer service.

PRODUCT KNOWLEDGE AND CUSTOMIZED SERVICE

• Demonstrate products using the Dare to Be techniques, aligning recommendations with the client's specific requirements.
• Propose and deliver tailor-made services and consultations based on Dare to Be guidelines, ensuring a unique and customized experience for every client.

VISUAL MERCHANDISING AND STORE OPTIMIZATION

• Ensure the store's visual merchandising (VM) is at its optimal level, maintaining an attractive and enticing display for customers.
• Collaborate with the team to organize products and displays, ensuring a visually appealing and organized store environment that enhances the customer shopping experience.

YOUR IMPACT _________

The Beauty Consultant is the Dior Ambassador. She/he is to achieve one’s sales targets while promoting the brand image and providing the highest standard of service to customers. As a member of the Dior team, she/he represents the brand values towards the customers and demonstrates a Dior attitude at all times.

YOUR MISSION _________

Service:

• To offer top notch service to our clients
• To convey Dior’s image and values, and share your passion for Dior with each client

Sales:

• To achieve personal sales target, sales per transaction and units per transaction
• To maximise link sales and cross selling
• To provide good customer service to all customers in accordance to D.I.O.R
• To build good relationship with customers and department store staff
• To be attentive during daily brief and to contribute to the counter under Counter Head's guidance

Merchandising Checklist:

• To ensure counter is checked on a daily basis and is as per Dior's merchandising standards
• To ensure counter reflects at all times the current merchandising guidelines
• To ensure that counter, testers and stocks are kept clean and tidy at all times
• To adhere to daily planning by Counter Manager or Counter Head

Team Player:

• To undertake specific tasks as given by the Counter Manager, Retail Manager and / or Area Manager
• To work closely with Retail Manager and / or Area Manager if the counter does not have a Counter Manager
• Communicate and support each other to achieve set objectives

Good Product Knowledge:

• To give precise information and communicate features and benefits to all customers

Administrative:

• To assist Counter Manager in paperwork and ordering of stocks