Roles & Responsibilities

Well established Foot Reflexology Centre at various locations recruiting Spa Therapist or Foot Reflexologist.

- with or without experience

- Singapore citizen, PR or Long Term Visit Pass holders are welcome

Job Description

· To provide professional foot and body massage in accordance with company standards

· To maintain a high level of service standards

· Responsible for the cleanliness and neatness of the outlet

· In-charge of the outlets replenishable stocks and accessories including routine cleaning and washing

· To perform booking of appointments, member adminstration and enquiries via phone or walk-in

Requirements

· Must be able to work on weekends/public holidays

· 6 days work week

· Pleasant personality and hardworking

Kindly contact us @ 91869936 if interested

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to support the smooth operations and administration of CareHub. Your exceptional organizational skills, discretion, and ability to handle complex tasks will be instrumental in ensuring operation success. You will be instrumental in supporting the monitoring of CareHub’s key performance indicators (KPIs) and ensuring that CareHub’s service standards are met to deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion to continuously support our call centre officers to obtain and maintain competency in managing resident and partners’ queries within KPIs and standards. You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

Roles and Responsibilities include but not limited to:

1. Knowledge champion: Part of the first line which Call Centre Officers can approach for complex queries and clarification on CareHub’s workflows.
2. Curate and review knowledge based on cases and upcoming initiatives in a timely manner with proper documentation and tracking of when and which articles are due for review. This involves the creation, review and upload of articles to ensure a relevant knowledge management system to support the Call Centre Officers.
3. Support the training and refresher of CareHub team for new and existing staff. For example, being one of CareHub trainer to the creation and implementation of knowledge quizzes and competency refresher sessions.
4. Conduct audits on call and email cases to ensure standards are met with proper documentation and basic visualization charts to support high-level reporting to management.
5. Support in the identification of training and service gaps through analysis of call centre’s data and collaborate with team to implement initiatives to close gaps.
6. Troubleshoot basic IT issues and escalate complex IT incidents to the appropriate parties in accordance with workflow / protocol and follow-through till resolution.
7. Coordinate and facilitate staff training programs and workshops, ensuring proper documentation and tracking of training activities and budget.
8. Support in the manpower planning and scheduling to ensure there is sufficient manpower helming the CareHub’s hotline and email.
9. Asset management which includes the update and maintenance of asset record on a regular basis.
10. Support procurement activities by researching and identifying potential suppliers. You will be responsible for requesting and reviewing price quotations, negotiating terms, and making purchase recommendations. Your role will also involve maintaining inventory records and ensuring the timely delivery of goods and services.
11. Play a vital role in the on-boarding process of new employees, handling administrative tasks such as coordinating paperwork, updating and coordination of the training plan and schedule, updating email distribution lists, setting up workstations, and providing necessary resources. Additionally, you will be responsible for managing off-boarding activities, including the collection of company assets, conducting exit interviews, and updating relevant records.
12. Collaborate with other departments to support the operations and administration of CareHub eg. work with the finance department to track and monitor budgetary expenditures.
13. Coordinate and schedule meetings which will involve the booking of rooms, arranging necessary equipment, and ensuring all logistical aspects are well-organized.
14. Undertake additional administrative tasks as required. These may include data entry, filing, and providing general office support. You will also have the opportunity to support other departments with various projects and initiatives on an as-needed basis.Qualification Required and Area of Discipline

• At least Diploma qualification
• Required Competencies and Capabilities (Skills, Experiences and Professional Licences)
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in training and audit related roles in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends
• Note: Current working location is in the West.

We are looking for individuals with a fun attitude to life and fitness to support our three outlets in Central Singapore. We offer good benefits and a sales commission structure, with a track record of delivering excellence to our customers.

Our requirements are as follows:

• Flexible shifts and hours, including evenings and weekends, across all outlets
• Minimum 10 shifts (60 hours) per calendar month
• Good communication, interpersonal, and problem solving skills
• Conscientious and organised
• Friendly, outgoing, and positive personality
• Punctual and dependable
• Manage front desk duties (Handling registration, enquiries, etc.)
• Prior experience working at a gym preferred

We also offer exlclusive perks while working with us:

• Access to discounts at partner retailers
• Free utilisation of gym off-shift

*Please note that we currently have a commitment period of at least 6 months

Location: Barker & Pooch, 224 Telok Kurau Rd, #01-05 Uni Building, Singapore 423836

Job Type: Full-Time/Part-Time/Volunteer

Join Us at Barker & Pooch: Where Every Dog's Tail Wag Tells Our Story!

At Barker & Pooch, we pride ourselves on crafting fitness programs that cater to every dog's individual needs. In cities like Singapore, where open spaces are limited, we challenge the notion that dog fitness requires vast outdoor spaces.

We are on a mission to help our pups live their best lives, and we need passionate individuals who are just as dog-crazy and committed to keeping them active and healthy as we are. At Barker & Pooch, you're not just getting a job; you're joining a team that leaves paw prints on the souls of our canine friends.

Job Description:

As our Dog Care Handler aka Recovery Team, you will be part of our diverse team, united by a common goal: to extend the active, joy-packed lives of our canine pals. The post-exercise care team is the first stop of the dog's recovery progress. You will learn not only how to shower and blow dry dogs but also our recovery massage technique and being the calming factor of the dogs.

Post-Exercise Care - The Pampering Pro:

• Help dogs wind down with a nice rubdown or gentle stretch after their workout.
• Give each dog a refreshing post-exercise massage shower and blowdry to ensure they have the best recovery experience.
• Walk and manage dogs of all sizes with kindness and patience.
• Keep the recovery area squeaky clean for our next furry customer to enjoy.

The Spirit of Barker & Pooch - What We Need from You:

• High energy and enthusiasm for working with dogs.
• Eagerness to learn about canine fitness.
• Ability to handle unexpected situations calmly.
• Attention to detail and commitment to excellent service.
• A proactive and learning-oriented mindset.
• Experience with dogs (highly desirable but not essential).
• Strong team collaboration skills.
• Deep interest in the well-being of our canine clients.
• A big heart for dogs and their health.

Requirements

• Full-time and part-time positions are available.
• Part-timers must work at least 3 shifts per week, including weekdays and weekends.
• Open to interns, volunteers, and school community service participants.
• Note: No employment visas are available.

Join us and make a real impact on the physical and emotional well-being of dogs. Apply now and help us lead the pack in canine fitness!

Job Types: Full-time, Part-time, Internship, Fresh graduate, Student job

Salary: $11.00 per hour

Work Location: In person

Job Highlights

• High Incentive Bonus
• Career Growth and Development Opportunities

Job Description

Job Responsibilities

- Analyzing data to determine sales forecasts for upcoming months or quarters, then communicating these forecasts to other members of the team

- Creating a strategic plan for improving operational efficiency and increasing productivity through changes in technology or sales processes

- Developing and implementing marketing strategies for products or services based on consumer demand, competitor activity, and industry trends.

- Coordinating with other departments within the organization to meet sales targets—for instance, working with accounting to ensure that financial records are accurate and up to date.

- Overseeing the operational aspects of a business such as inventory management or customer service, depending on the size of the company

- Establishing and maintaining relationships with clients to improve long-term profitability.

- Reviewing financial reports to identify trends in customer purchasing behavior in order to make recommendations for increasing sales.

- Ensuring that company policies and procedures are followed by staff members.

- Train staff on new technology and software

- Serve as a liaison between teams and upper management.

Requirements:

· Advanced Certificate in Workplace Safety & Health Coordinator / Level B

Responsibilities:

· Ensure the safety of personnel through compliance with Workplace Safety & Health Act and other legislations.

· Conduct daily toolbox meeting.

· Conduct routine systematic safety audit / inspections.

· Investigate into any accident/incident which took place within the site/factory and recommend corrective action needed to be taken to prevent recurrence.

· Generating weekly safety reports to management etc.

We are a Singapore fashion and beauty retail group looking for individual who is keen to join the fast growing e commerce business.

You will get to be involved in the below scope of work:

1. Manage and coordinate related work with external KOL / influencers that are working with us.
2. Creating marketing contents with main focus on video for tiktok, IG reels and our other social media platforms.
3. Promotion and campaign planning for sales on various marketplace platforms including Tiktok, Lazada, Shopee and Woo Commerce.
4. Digital marketing on various social medias including tiktok, IG & facebook.
5. LIVE hosting for those who have NO and/ or prior experience conducting LIVE for sales.
6. Operation related work such as customer service and stock management.
7. 5 day work week.
8. For those who have no prior experiences, we will provide hands on guidance and training.

You are the one we are looking for if you are:

• Confident and comfortable to be seen on social media posts such as videos.
• Able to carry out basic photo and/ or video editing.
• Keen and interested in women fashion and beauty trends and products.
• Open to the possibility of doing LIVE on platforms such as Tiktok, Shopee.

For those interested, please do check us out at www.einashop.com. We are also at Shopee and Lazada under the shop name of einashop and einabeauty. Check out einashop_sg on Tiktok and IG. We look forward to receiving your resume and we can discuss more thereafter.

Job description

• Actively conduct risk assessments at the project site and recommend measures to minimize and eliminate possible risks to any person.
• Report on health and safety issues to the Project Manager which includes preparing incident and loss statistics and monthly summary reports.
• Work closely with different teams to implement and maintain a strong safety regime on site.
• Conduct toolbox meetings and ensure the permit to work system in place.
• Ensure project's compliance with all Singapore statutory requirements for Health, Safety and Environment at all times.
• Reporting to the WSH Manager, you will liaise closely with Project Managers on workplace safety, health and environmental issues to maintain a high level of safety at the sites.

Job requirements

• Diploma and above in Safety or relevant
• Registered WSHO by MOM
• Good knowledge of Safety Regulations and Procedures.
• At least 3-5 years relevant working experience in the construction industry (Preferable in LTA projects or other civil works)
• Good team player

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Job Responsibilities:

Staff Nurse

The incumbent shall beresponsible to:

• Assess, plan, implement and evaluate care for patients in the appropriate discipline under the direction of the Nurse Clinician in the individual units
• Provide high quality patient care in various disciplines by performing clinical procedures that will meet the patients’ immediate physical and emotional needs

Job Requirements:

• Diploma in Nursing or State Registered Nurse Certificate
• Relevant Advanced Nursing Diploma or equivalent is preferred for candidate applying for the Senior Staff Nurse position

Responsibilities

• Assisting with the day-to-day operation of the shop
• Dynamic and proactive in meeting sales targets
• Adhering to established standard operating procedures in terms of the handling of cash and assets
• Engaging in innovation and productivity initiatives for the stores to drive seamless customer experience
• Creating connections and building rapport with customer to maintain long-term relationships
• Assisting with the monthly stock check and to maintain accurate stock records

Requirements

• Candidate must have outlet sales experience in a luxury retail brand or any other relevant field discipline

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Tan Gabriel

EA Personnel Reg. No.: R22104076

EA Licence No.: 07C5771

Overview

To support investigators in conducting clinical research according to study protocol, Singapore Guideline for Good Clinical Practice (SGGCP) and other applicable regulatory and ethical requirements and hospital policies.

Responsbilities

Research projects administration - Process and manage qualitative and quantitative study data, including the followings:

• plan, organise and co-ordinate study activities workflow, including participant recruitment and coordination of study teams via regular meetings
• help PIs devise a data management plan for both qualitative and quantitative studies
• be able to help with data collection with patients, including the administration of survey and the conduction of qualitative interviews
• handle data entry (including transcription for qualitative studies) and validation of study data, e.g., ensure that data is correctly recorded.
• maintain records and manage e-filing system for documents related to specific research projects.
• process collected data for analysis purposes, including the maintenance and handling of data employing Excel and basic functions of SPSS
• help conduct literature searches; perform article screening for systematic reviews
• Liaise with stakeholders from other areas (e.g., finance) and coordinate related logistics. Ensure timeliness in making payments to patients/volunteers.
• Track utilisation of budget. Document and tabulate financial payments received and / or made to support the study; assist with procurement;
• Maintain Investigator Site File and ensure that all study documents are complete and up to date.
• During meetings, collate agendas, prepare materials, record minutes and track progress of follow up items.
• Prepare regular reports to HOD and research unit on progress of projects; track achievements and contribute towards preparing regular progress reports to NMRC.

Patient/Research Subject/Healthy Volunteers Management.

• Assist investigators in the screening and recruitment of potential research subjects/patients/healthy volunteers as according to trial protocol.
• Communicate to patients and volunteers on project demands and obtain informed consent.
• Maintain and update screening log & enrollment logs.
• Schedule appointments for patients/subjects.
• Ensure patients’/subject’s compliance to trial medication (if any).

Ensure projects’ compliance.

• Maintain database of patients’/subjects’ data and ensure compliance with confidentiality and PDPA requirements.
• Ensure compliance with the SGGCP and other applicable regulatory and ethical requirements and restructured / polyclinics’ policies if applicable.
• Assist investigators in applying for ethics review and to the Health Sciences Authority (HSA) for clinical trial certificates (if required)

Requirements

• Bachelor’s degree in health sciences or nursing, preferably with experience in recruiting patients for research projects in a healthcare institution.
• Possess strong interpersonal skills.
• Preferably have some experience in conducting focus-group interviews
• Excellent team player with ability to work independently and proactively.
• Meticulous with an eye for detail.
• Resourceful with a creative ability to make things happen.
• Proficient with Outlook, Microsoft Word, PowerPoint and Excel

As a Senior Executive, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Why join us:

• up to 8 off days per month
• Attractive commission
• Monthly performance bonus
• Medical claims
• Roadshow bonus

Responsibilities

• Manage retail outlets
• Drive & exceed individual & store targets
• Source of new opportunities
• Provide excellent customer service
• Lead and supervise frontline staff, conduct briefing sessions on company procedures and policies
• Evaluate sales and work performance of frontline staff
• Ensure frontline staff are well trained in their service delivery, sales techniques, and product knowledge
• Assist in daily retail operations

Desired Skills & Expertise:

• 3-5 years of Beauty/Spa Industry experience
• Sales driven & highly motivated
• Team player
• A highly motivated person who is sales-driven & result orientated
• Able to commit retail hours & weekends
• Immediate availability is highly preferred

Work Location:

• Clementi-Clementi Mall
• Bedok-Bedok Mall

Aesthetic Medical Beauty Sales Representative [3770]

• Salary: Basic $2400 - $3000 + Commission + AWS
• Working Hours: 5 / 6 Days ｜11.30am - 7.30pm
• Working Location: Orchard

Requirement:

• Relevant experience required

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Job Highlights

• Attractive Remuneration and Benefits
• Fun Working Environment
• 5 Days Work Week
• Minimum $2600 + Commission!!

Duties and Responsibilities:

• Demonstrate elite skincare products to the customers
• Guide customers through our service offering and promote product benefits
• Build and establish new customer prospects
• Collaborate with team members in meeting store targets
• Manage daily operating activities in the store

Benefits:

• Basic salary + uncapped sales commission = high gross salary!
• Friendly and Fun working environment
• Staff discount and collection
• Work location near MRT station

Requirements:

• No Experience Required - Professional Training will be provided
• Excellent Customer Service and Communication Skills
• Goal-Oriented and an Outgoing Personality
• Positive Mindset with a Can-do Attitude

Interested candidates may submit resumes to (Yu Xuan) at [email protected] or https://wa.me/6597224484. We regret to inform you that only shortlisted candidates will be notified.

You will provide operational support in the scanning of medical records and any of its related activities in Health Information Management Services. You will ensure accurate document preparation, scanning, and indexing of medical records under the established scanning guidelines.

Requirements:

• Higher NITEC I NITEC I GCE N I O I A Level with 4 years' working experience
• Proficient and familiar with IT applications
• Excellent interpersonal and communication skills
• Good organising and co-ordinating skills

Job Description & Requirements

The job scope of a beautician is diverse and can vary depending on the specific salon, spa, or beauty establishment. Here are some common responsibilities and tasks associated with the role of a beautician:

1. Client Consultation:Conducting thorough consultations with clients to understand their beauty goals, preferences, and any specific concerns or requirements.
2. Skin Care:Providing facial treatments, including cleansing, exfoliation, masks, and moisturizing, to improve the health and appearance of the skin.
3. Makeup Application:Applying makeup for various occasions, such as weddings, special events, or everyday wear, based on the client's requests.
4. Massage Therapy:Providing massage and relaxation treatments to promote physical and mental well-being.
5. Product Knowledge:Staying updated on beauty and skincare products, and recommending suitable products for clients to use at home.

Overall, a beautician's job is to help clients look and feel their best by offering a variety of beauty and grooming services while maintaining professionalism and a focus on customer satisfaction.

As a E-commerce Executive, you will play a pivotal role in driving the success of marketplace sales by strategically planning and executing promotions, managing campaigns on platforms, and fostering positive relationships with Marketplace Account Managers. The role also focuses on staying informed about market trends and daily operation such as manage customer inquiries

Key Responsibilities:

1. Promotion Management

• Plan and execute promotion mechanics for marketplaces sales.
• Nominate and manage promotional campaigns on marketplaces like Shopee, Lazada, and Amazon.
• Serve as the main liaison with Marketplace Account Managers, fostering positive relationships.

2. Market Data and Trends

• Observing and staying abreast of market trends and recent developments.
• Analyse sales performance and suggest enhancement.
• Ensure timely updates of selling prices on various marketplaces.

3. Operation

• Manage customer inquiries and provide timely responses.
• Undertake other ad-hoc duties as assigned to support overall business objectives.

Qualifications and Skills:

• Diploma / Degree Qualifications
• Proficient in Microsoft Excel and skilled in working with numerical data.
• Analytical skills to interpret market trends and data.
• Good communication skills.
• Ability to work collaboratively and maintain positive relationships with marketplace partners.

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Qualification Required and Area of Discipline

• Good bachelor’s degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience
• Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform
• Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Job Description:

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements:

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

Responsibilities:

Leadership and Team Management:

Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.

Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

Process Optimization:

Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

Cross-Functional Collaboration:

Forge strong working relationships between coordinators, the sales team, and program managers.

Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

Technology Oversight:

Oversee the utilization and management of the Team Axis App to streamline operations and enhance team collaboration.

Financial Coordination:

Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

Meeting Planning and Facilitation:

Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

Performance Monitoring:

Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

Sales Support:

Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.

Reporting:

Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

Job Requirements:

• Degree in any discipline from a recognized institution are welcome

• Possess at least three years of relevant leadership experience, preferable in sport/fitness industry

• Good negotiation and interpersonal skills

• Those applicants who can start work immediately or at a short notice will have an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

You will be responsible for the collection and processing of blood as well as inventory stock taking. You will calibrate, check and maintain laboratory equipment according to specifications. You will also be responsible for the preparation of reagents and laboratory material used in assigned routines or specialised areas. You will assess the suitability of tissues for harvesting, perform sampling so as not to compromise subsequent diagnostic analysis, takes photographs of specimens when indicated and conduct microscopic examinations of sampled tissues for quality assurance. You will be involved in taking consent from patients.

You will maintain high standards of professional services and ensure adherence to national and international accreditation standards and the standard operating procedures of the department. You will work with the committee and staff in the cluster to implement cluster-wide policies and procedures governing tissue collection and handling. You will assist the Director to formulate immediate and long-term plans for the development of department services in SingHealth. You will perform specialised investigations according to established procedures and records and report results to physicians/clients.

Job requirements:

• Bachelor of Medicine or equivalent medical qualification from medical school
• Completed an approved residency in anatomic pathology
• Experience in clinical pathology will be an advantage
• Licensed to practice medicine and pathology at a specialist level
• Experience in immunohistochemistry and molecular biology will be an advantage
• Ability to work independently and make reliable recommendations and diagnoses

Responsibilities:

• Oversee and lead the site safety team and subcontractors in the implementation of company's safety systems.
• Liaise closely with site operations staff and project manager on all safety and health issues.
• To supervise safety and promote safety conduct.
• To inspect and rectify any unsafe place of work.
• To correct any unsafe practice;
• Conduct regular safety inspection/audits to identify safety and health hazards and conduct safety gap analysis.
• Assist in accident reporting and investigations as well as tool-box meetings.
• Assist in all areas of safety planning and incident prevention.
• Assist in ISO OHSAS 45001 and ISO 14001 audits.
• Attend to any government agencies, insurance companies, auditors etc.
• Any other duties as stipulated in WSH Act.

Requirements:

• MOM registered WSHO.
• Minimum 5 years of relevant experience in building & construction.
• Possess good communication skills.
• Good knowledge in ISO OHSAS 45001 and ISO 14001
• Able to work across all departments and functions.
• Knowledge of the construction industry activities