We are seeking a dedicated Clinic Executive who can proactively address issues that arise in patient care and vendor liaison as well as to assist in the daily administrative operations of our clinic.

Job Scope includes and is not limited to:

Receptionist Duties:

• Answer telephone calls, and schedule patient appointments
• Answer queries about the clinic.

Administrative Duties:

• Obtain, key and maintain patient data records
• Provide clear guidance on basic clinical procedures
• Assist in patient health insurance claims process
• Assist in online billing system and claiming for panel insurances
• Manage internal and external communications
• Arrange hospital admission, laboratory, and imaging services when required
• Assist in the mediation process between patients and healthcare providers
• Manage the clinic's inventory count and assist to order stock and supplies when low.
• Oversee the purchasing, maintenance, and repair of clinic equipment when required.

Clinical Duties:

• Dispensing of medications
• Financial counselling
• Chaperone/Accompany the Doctor during consultation when required
• Ensure the safety and cleanliness of the premises and consultation rooms
• Sterilize medical equipment and sanitize designated areas.

Job Requirements;

• Minimum O'Levels or equivalent
• Relevant experience in clinic / healthcare setting preferred.
• Excellent interpersonal skills for liaising with patients, healthcare providers, and specialists, as well as the public.
• Excellent written and verbal communication skills.
• Excellent organizational skills to ensure that quality services are provided.
• Knowledge of procuring supplies and equipment.
• Proficient in billing and negotiating with suppliers and vendors.
• Computer literate/savvy
• Able to work on weekends

As Assistant Manager (Data Analytics), Planning & Performance Insights, Corporate Development (CD), you will assist the Director, Deputy Director, Assistant Directors, and Senior Manager (Data Analytics) of Corporate Development to harness, prepare and analyze external and internal quantitative and qualitative data/information to enable:

a. Corporate and work planning

b. Management decision making and performance management

c. Operational decision support and continuous improvement

d. Departmental data and analytic needs

This role will be focusing on using data and dashboards for systemic care transformation performance monitoring and reporting e.g. MOH health utilization statistics, YH Corporate Key Performance Indicators (KPIs)/Key Results Area (KRA) indicators, Balance Score Card (BSC), value-based care outcomes at all levels. Key responsibilities of this position include but is not limited to:

1. Dashboard creation, updating and maintenance:

a. Develop and maintain interactive dashboards that visually represent key metrics and performance indicators.

b. Ensure dashboards are regularly updated to reflect the latest data and insights relevant to various departments and stakeholders within YH.

2. Stakeholder training and management:

a. Conduct comprehensive training sessions for stakeholders to enhance their understanding and effective use of dashboards for tracking indicators.

b. Provide ongoing support and address any queries related to dashboard functionalities and data interpretation.

3. Creation of specialized management insights reports:

a. Prepare and present specialized management insights reports to inform strategic decision-making processes.

b. Analyze data trends and provide actionable recommendations to enhance departmental and organizational performance.

4. Data processing and data quality management:

a. Oversee data processing and management to ensure high quality and accuracy.

b. Develop and implement data quality policies and procedures to maintain data integrity, facilitating informed decision-making.

c. Collaborate with IT and data teams to streamline data processing workflows and enhance overall data management practices.

5. Management of indicator or target definitions database:

a. Manage and maintain a comprehensive database of indicator definitions and targets, ensuring accuracy and consistency to support effective performance measurement and reporting.

Others

6. You will be accountable for results in any other work deemed relevant by D/CD, DD/CD, AD/CD, SM/CD.

SALES TARGET ACHIEVEMENT

• Achieve personal sales targets, sales per transaction, and units per transaction as set by the Brand/Retail Manager.
• Maximize sales through effective link and cross-selling techniques, enhancing customer purchases.

CUSTOMER RELATIONS & CLIENTELING 

• Cultivate strong customer relations with a warm and sincere "Welcome to Guerlain," establishing a positive rapport with clients.
• Apply Clienteling strategies to build long-term relationships, understanding and catering to individual client preferences and needs.
• Provide accurate and personalized skin consultations for each client, demonstrating in-depth product knowledge and expertise.
• Act as an ambassador for service excellence, ensuring every customer interaction reflects the highest standards of Guerlain's customer service.

PRODUCT KNOWLEDGE AND CUSTOMIZED SERVICE

• Demonstrate products using the Dare to Be techniques, aligning recommendations with the client's specific requirements.
• Propose and deliver tailor-made services and consultations based on Dare to Be guidelines, ensuring a unique and customized experience for every client.

VISUAL MERCHANDISING AND STORE OPTIMIZATION

• Ensure the store's visual merchandising (VM) is at its optimal level, maintaining an attractive and enticing display for customers.
• Collaborate with the team to organize products and displays, ensuring a visually appealing and organized store environment that enhances the customer shopping experience.

1. SPPG Project Cable Diversion works- Road side (Islandwide).

2. Team of 7 nos / or max 14 nos will be on site.

3. 6 Days/ Week. Mon to Sat : 8.30 Am to 5.30 Pm

4. Must be in Site for the full day.

5. There will be only temporary provision/ Shelter for the WSH Officer.

6. Multiple locations to cover.

Company: Open Sesame Treasure of Health Cafe Pte Ltd

Location: 37 Jalan Pemimpin, Mapex, #01-07, Singapore 577177

Sex: Male

Age: 40nd below

Work Hours: 7am - 3pm / 3pm - 11pm Shift will change weekly

Leave of Absence: 7 days, 14 days with MC

OT pay: 1.5 times

Work Place: Cafe with Kitchen

Requirements: Courteous, Polite, down to earth and hard working. 3 years of work experience in western food required. One month notice before resignation.

Interview will be done at company location

Job Objectives

The Jobholder, as a member of the Flight Hour Services (FHS) entity, supports Fleet Health Lead for the delivery and performance of the Fleet Watch, Health Monitoring and operational support activities to both SIA A380 and SCOOT A320 Family fleet.

In his/her function, the job holder is responsible for maintaining SIA A380 and SCOOT A320 Family fleet to the highest Operational Reliability in line with airworthiness requirements EASA and CAAS and in accordance with Airbus Technical Standards and FHS Financial interests.

Job Responsibilities

Primary:

• Pre-Departure Check and Flight Watch activities on Shift basis
• Assist in the monitoring of Recurring Defects / Trend Monitoring with the usage of SKYWISE
• Support daily operations for main base and outstation
• Provide MRO with engineering recommendations for predictive and preventive maintenance
• Expedite Critical Mods at Line Maintenance in collaboration with Materials Management, Planning and Operations.
• MRO daily tasks management
• Support AOG events and critical troubleshooting on aircraft
• Support the preparation of AOG reports and coordinate any post-AOG follow-up
• Assess defect rectification opportunities in collaboration with Materials Management, Planning and Operations
• Serve as interface between Airbus Head Office Customer Support Department and Customer
• Support technical or ad-hoc projects and process improvement as required
• Provide technical support outside of office hours on shift and duty basis
• Ensure that emerging fleet issues are communicated to the TSP Engineering Avionics/Systems/Powerplant team for long term engineering follow-up

Secondary:

• Support and develop new Business case related to Aircraft On-Time Performance (AOTP) improvement
• Participate in SKYWISE development, trials and improvement
• Provide technical inputs to Fleet Health Lead to support TSC/RIC/TRM discussions
• Customer satisfaction acting on relationship, collaboration and performance
• Compliance with Regulation, Airworthiness and Quality standards,
• Adherence with Ethic and compliance directive and course fulfillment
• Propose additional values to support Airbus Services (Digital Tool, Methodology, MRO Standards…)
• Team ramp-up and competence development
• Team wellbeing and speak up

Job Requirements

• Minimum degree holder in Engineering or Aircraft maintenance license holder
• Minimum 5 years of relevant experience in Airline/MRO, in an engineering position
• Great organizational skills, flexibility managing multiple priorities, working to changing deadline and attention to details
• Unyielding commitment to excellence, delivering the best possible outcomes for customers
• Ability to work under stress
• Excellent interpersonal and communication skills, ability to work well in a team
• Maintenance environment experience is a strong positive
• Project/continuous improvement skills
• Possess Class 3/3A driver’s license

Beauty Therapist (Slimming Therapist cum Consultant)

• Basic Salary Range: $2500 - $3200 + Commission
• Address: Orchard
• Working Hours: 10am – 8pm (2 hours lunch break)
• Working Days: 5.5 days work week rotational shift, must be willing to work on weekend
• Benefits: AL & MC as per MOM standard

Job Descriptions:
1. Deliver slimming treatments using advanced machines to help clients achieve their desired results.
2. Establish strong rapport with clients, ensuring they feel valued and supported throughout their journey.
3. Monitor and track clients' progress closely, offering personalized guidance and encouragement along the way.
4. Educate clients on available products and treatments, assisting them in making informed decisions.
5. Maintain a clean and organized workspace, guaranteeing a safe and hygienic environment for clients.
6. Collaborate with team members to optimize customer satisfaction and retention.
7. Stay updated on industry trends and best practices to enhance service delivery.
8. Handle client inquiries and concerns with professionalism and empathy.
9. Assist in administrative tasks such as appointment scheduling and record-keeping.
10. Adhere to company policies and procedures, ensuring compliance at all times.

Job Requirements:
1. At least 1 year of experience in the slimming industry - facial industry can be considered too.
2. Certifications in body/ aesthetic/ beauty and facial technique knowledge will be a plus.
3. Proven track record of sales experience with knowledge in postpartum wellness and slimming may be considered for a senior role.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Company: Open Sesame Treasure of Health Pte Ltd

Location: 37 Jalan Pemimpin, Mapex, #01-07, Singapore 577177

Age: 50 and below

Work hours: 10:30am to 19:30pm daily

Shift 1 : Monday to Saturday

Shift 2: Sunday to Thursday

Commission 2% - 5%

Company focus: Coffee, Party supply and FnB

Requirements: 1 year and above work experience, able to develop and maintain company website, able to develop and maintain online sales platform (Lazada, Shopee, 淘宝、小红书...etc), able to aid in uploading products to pos system.

Personel is expected to be responsible, sociable, is meticulous in work and able to take the initiatives to do what needs to be done.

Interview will be done at the company location itself, any questions please contact Wang Yi Hiang at 88891037.

Please note that the company is opposite marymount mrt station

Company: Open Sesame Treasure of Health Pte Ltd

Location: 37 Jalan Pemimpin, #01-07, Mapex, Singapore 577177

Sex: Male

Age 23-30

Work Hours: 7am - 11pm (shift included)

OT pay: 1.5 times

Off days: 4/ month

Requirements: 2 years of barista experience, able to do latte art and trditional coffee, is agile and can take personal initiatives to do what must be done, height 175mm and above, clean and courteous. Interview will be done at company loccation.

Beauty Therapist (Slimming Therapist cum Consultant)

• Basic Salary Range: $2500 - $3200 + Commission
• Address: Orchard
• Working Hours: 10am – 8pm (2 hours lunch break)
• Working Days: 5.5 days work week rotational shift, must be willing to work on weekend
• Benefits: AL & MC as per MOM standard

Job Descriptions:
1. Deliver slimming treatments using advanced machines to help clients achieve their desired results.
2. Establish strong rapport with clients, ensuring they feel valued and supported throughout their journey.
3. Monitor and track clients' progress closely, offering personalized guidance and encouragement along the way.
4. Educate clients on available products and treatments, assisting them in making informed decisions.
5. Maintain a clean and organized workspace, guaranteeing a safe and hygienic environment for clients.
6. Collaborate with team members to optimize customer satisfaction and retention.
7. Stay updated on industry trends and best practices to enhance service delivery.
8. Handle client inquiries and concerns with professionalism and empathy.
9. Assist in administrative tasks such as appointment scheduling and record-keeping.
10. Adhere to company policies and procedures, ensuring compliance at all times.

Job Requirements:
1. At least 1 year of experience in the slimming industry - facial industry can be considered too.
2. Certifications in body/ aesthetic/ beauty and facial technique knowledge will be a plus.
3. Proven track record of sales experience with knowledge in postpartum wellness and slimming may be considered for a senior role.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Join our Medical Informatics Office where you will play a crucial role in the design, implementation, and support of the Next Generation Electronic Medical Records (NGEMR) system. Your responsibilities will include supporting the leads of your assigned workgroups in the following areas:

• Conducting requirements analysis, completing content build, and performing functional testing of the system
• Providing user training and coordinating with appointed IT projects/systems teams to build and implement solutions that meet user requirements for clinical orders, medication administration, and documentation
• Performing secretariat work for your assigned workgroups, including coordinating meetings, preparing materials, and tracking issues and training statuses throughout the project cycle
• Extending on-site user support during implementation and taking on-call responsibilities for system application support at scheduled times to troubleshoot and track issues

Requirements:

• Bachelor’s Degree in any discipline
• Experience in clinical information systems, IT project management and experience in healthcare environment is preferred
• Candidates with 2 or more years of relevant experience may be considered for the Senior Analyst post
• Certification in Epic Electronic Medical Record system application is an advantage
• Self-motivated and able to work independently
• Good stakeholder management skills
• Good interpersonal, verbal and written communication skills

Job Description

1. Provide consistent professional spa massage (body and/or foot) in accordance with spa standards.
2. Ensure high level of service standards
3. Responsible for the maintenance of cleanliness and neaness of the spa facilities, treatment rooms and other parts of the spa.
4. Responsible in preparing the necessary treatment products, replenishment of stocks, towels supply etc.
5. Handle customer queries and conerns effcieintly and politely
6. Follow and comply with the intrucstions given by Spa Manager

Requirements

1. Preperably with iTEC/WSQ certification or massage certification
2. Able to commit on Weekends/public holidays
3. 6 days work week
4. Mininum one year relevant experience
5. Pleasant personality and hardworking

Beauty Therapist (Slimming Therapist cum Consultant)

• Basic Salary Range: $2500 - $3200 + Commission
• Address: Orchard
• Working Hours: 10am – 8pm (2 hours lunch break)
• Working Days: 5.5 days work week rotational shift, must be willing to work on weekend
• Benefits: AL & MC as per MOM standard

Job Descriptions:
1. Deliver slimming treatments using advanced machines to help clients achieve their desired results.
2. Establish strong rapport with clients, ensuring they feel valued and supported throughout their journey.
3. Monitor and track clients' progress closely, offering personalized guidance and encouragement along the way.
4. Educate clients on available products and treatments, assisting them in making informed decisions.
5. Maintain a clean and organized workspace, guaranteeing a safe and hygienic environment for clients.
6. Collaborate with team members to optimize customer satisfaction and retention.
7. Stay updated on industry trends and best practices to enhance service delivery.
8. Handle client inquiries and concerns with professionalism and empathy.
9. Assist in administrative tasks such as appointment scheduling and record-keeping.
10. Adhere to company policies and procedures, ensuring compliance at all times.

Job Requirements:
1. At least 1 year of experience in the slimming industry - facial industry can be considered too.
2. Certifications in body/ aesthetic/ beauty and facial technique knowledge will be a plus.
3. Proven track record of sales experience with knowledge in postpartum wellness and slimming may be considered for a senior role.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Able to perform skin and body analysis for new and existing customers

Exposures to a diverse range of beauty treatments, including skin, face, body, slimming, hair removal, skin whitening etc

To assist in managing the day-to-day Operations of the business with a focus on all service and operational logistics of the reservations and reception

Makes professional recommendations on products, treatments and service packages to customers

Responsible for staffing, staff development and training

Evaluate and supervise the performance of team members, and when necessary, provide timely disciplinary action including any written documentation

Arrange training programs and skill upgrading courses for company staff

Responsibly for Sales and achieving Sales KPI and target

Regularly evaluates business processes, procedures and systems, makes recommendations as necessary

Manage customers complaint on a timely manner

Able to perform skin and body analysis for new and existing customers

Exposures to a diverse range of beauty treatments, including skin, face, body, slimming, hair removal, skin whitening etc

To assist in managing the day-to-day Operations of the business with a focus on all service and operational logistics of the reservations and reception

Makes professional recommendations on products, treatments and service packages to customers

Responsible for staffing, staff development and training

Evaluate and supervise the performance of team members, and when necessary, provide timely disciplinary action including any written documentation

Arrange training programs and skill upgrading courses for company staff

Responsibly for Sales and achieving Sales KPI and target

Regularly evaluates business processes, procedures and systems, makes recommendations as necessary

Manage customers complaint on a timely manner

Our client is a Oil & Gas Industry. Due to their current expansion plan, they are looking for a Occupational Health Nurse to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Reports to Senior HSE personnel, applying nursing principles for worker health and safety.
• Promotes health, reduces absenteeism, and controls medical costs.
• Provides treatment for minor injuries/illnesses and supports medical surveillance (MOM guidelines).
• Identifies workplace hazards, provides solutions, and conducts training.
• Maintains equipment, advises technically, reports incidents, and performs admin duties with team collaboration.

Job Requirements:

• Degree in Nursing with 2 years of relevant experience
• Certified nursing qualification or Singapore Nursing Board Registered Nurse Practicing Certificate
• Experience in workplace health case management program such as soft tissue management
• Able to commit from Mid Dec 2024 - Mid May 2025

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R21101676| Ng Zhi QIng Alethea

Duke-NUS embodies a strategic partnership between Duke University and National University of Singapore (NUS). It works closely with the Singapore Health Services (SingHealth) cluster which is a network of national specialty disease centres, hospitals and polyclinics, to advance medicine and improve lives through cutting-edge research and education. Together, Duke-NUS and SingHealth form an Academic Medical Centre that comprises a number of academic collaborations.

The Health Services and Systems Research (HSSR) Programme at Duke-NUS is a centre of academic excellence for research and education on the organisation, funding and delivery of health services. The programme’ s focus is on public health and clinical service innovation in an increasingly complex and connected world. The selected candidate will work in Cardiovascular Health Research Services Unit established under the CArdiovascular DiseasE National Collaborative Enterprise (CADENCE) national clinical translational programme. They will perform a variety of activities relevant to the planned economic evaluations for health interventions and assist a team of health economists.

Job Description

• Perform data cleaning, handling and analysis
• Perform economic evaluations in healthcare (cost analysis, cost-effectiveness analysis, cost-utility analysis or budget impact analysis) with guidance
• Assist in drafting research abstracts and manuscripts
• Assist in preparation of PowerPoint presentations to various stakeholders
• Conduct literature reviews to evaluate the potential value of health innovations
• Assist in preparation of evaluation reports for the health economics team
• Extract data from existing databases and published literature
• Manage projects from start to end with guidance (i.e. Develop research objectives and study design, perform data extraction and data collation, conduct data modelling, perform statistical analysis and engage and collaborate with various stakeholders)
• Support secretariat and administrative functions pertaining to the health economics team at HSSR

Job Requirements

• Bachelor’s Degree in any discipline. Master’s Degree in Public Health is preferred.
• Minimum 3 years of working experience with quantitative data
• Adept at working with data, including processing raw data to visualise trends and deciphering patterns and ability to handle large data sets
• Experience in various quantitative research methods preferred.
• Experience or training in health economics will be beneficial.
• Experience with R programming language, and a willingness to learn more applications
• Excellent verbal and written communication and interpersonal skills
• Able to work in a team, with dynamic reporting lines and multiple stakeholders
• Able to work independently with limited supervision
• Action-oriented, highly motivated and target-focused

Position: Beauty Advisor/ Retail Sales (Korean Products)

• Working Days: 5 days
• Working hours: 44hrs (Rotate Shift) Operation hours 10am – 10pm
• Location: Orchard
• Salary: $2500 - $3500 (depend on experience)

Responsibilities:

Customer Service

• Deliver excellent customer service, cultivating a pleasant shopping experience for customers.
• Handle daily customer queries & feedbacks with prompt and fitting solutions
• Review and handle returns and exchanges in compliance with company policy
• Contribute creative ideas to build / develop strong regular clientele

Operations

• Support daily business operations of the retail store. (eg: cashiering function, house-keeping)
• Ensure store presentation is consistent with brand image
• Assist in sales plans execution & participation in conjunction of marketing events & promotions.

Inventory replenishment

• Assist in visual merchandising whenever new stocks arrive, to provide optimal shopping experience for the brand
• Work closely with the Store Manager & Assistant Store Manager to achieve KPI(s) and for any other store related matters
• Operates POS cash register & handles various payment mode with accuracy
• Communicates feedback gathered through in-store activities to supervisors

Other duties

• Perform any other ad hoc duties that may be assigned from time to time (eg: Stocktake exercises)

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

As Assistant Care Coordinator, Primary Care Partnerships in RHS Office, you are responsible for the following areas:

Job Responsibilities

• Responsible for the coordination of care of residents under the care of the General Practitioners (GPs) and Nurse Practitioner (NP).
• Support GPs on primary care initiatives and/or Primary Care Network (PCN) related matters.
• Data entry into database including tracking and coordination to ensure that patients follow the care plan for preventive and chronic diseases as laid out by the GPs and NP.
• Participate in committees or projects to improve care processes related to preventive care or chronic disease management.
• Promote health screening and wellness to the patients through care planning and coordination of care in the community.
• Provide health coaching to PCN patients and work closely with PCN GPs to improve clinical outcome.
• Coordinate social and community referrals eg. Active ageing centre AACs, IRMS services, etc.
• Provide support in quality improvement projects.
• Perform any other administrative duties as assigned by supervisors.

Job Requirements

• Possess a Diploma (Preferably in Health or Social related)
• At least 1 – 2 years of relevant work experience (Fresh Graduate are welcome to apply)
• Strong communication and personal engagement capabilities of older adult in the community
• Able to multi-task and work independently and as a team
• Strong organisational, coordination, interpersonal and communication skills
• Able to respond to common inquiries or complaints from doctors, staff and patients
• Proficient in Microsoft Office
• Able to converse in local languages and dialects is preferred.

Job Description:

As an Assistant Care Coordinator in CareHub, you will be required to:

· Provide case management via a coordinated process of care planning and coordination, conduct regular phone call follow up and telehealth monitoring under the supervision of a Care Coordinator.

· Work with the Care Coordinators and nurses to develop and manage care for the patients or residents in the community.

· Act as a health coach and provide health screening for the residents in the community and health post.

Requirements:

· Diploma in the following discipline is preferred. (Diploma in Health Management and Promotion, Diploma in Community Development, Diploma in Social Science in Gerontology [GEM])

· Prior relevant work experience will be an advantage. Fresh graduates are welcome to apply

· Good knowledge of various community services and support in the community setting will be an advantage

· Able to work as a team

· Strong organisational, coordination, interpersonal and communication skills

· Proficient in computer skills and Microsoft Office

· Able to converse in local languages is preferred.

· Able to work on weekend (on a rotation basis)

Job Responsibilities

• Support in outreach and engagement strategy and implementation to sign up to Health Together and encourage enrolment to primary care

• Engage internal and community stakeholders e.g. grassroots organisations and social service agencies with operations team to reach out to the residents

• Plan & execute engagement events to promote health programs to residents

• Support in planning & implementing Healthier SG engagement initiatives

• Understand the needs of the residents through outreach and feedback to planning and operations team

• Carry out projects/assignments as and when assigned

Job Requirements

• Bachelor degree in Business or any health related discipline

• Minimum 4 years of working experience, preferably in healthcare or events planning.

• Excellent written and verbal communication skill

• Event planning and execution skill

• Project Management

• Account Management

• IT savvy and good Microsoft office skills

• Resourcefulness in problem solving resilient in overcoming challenges

• Able to multi-task and work under tight timelines

• Good analytical and organization skills

• Attention to detail

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to support the smooth operations and administration of CareHub. Your exceptional organizational skills, discretion, and ability to handle complex tasks will be instrumental in ensuring operation success. You will be instrumental in supporting the monitoring of CareHub’s key performance indicators (KPIs) and ensuring that CareHub’s service standards are met to deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion to continuously support our call centre officers to obtain and maintain competency in managing resident and partners’ queries within KPIs and standards. You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

Roles and Responsibilities include but not limited to:

1. Knowledge champion: Part of the first line which Call Centre Officers can approach for complex queries and clarification on CareHub’s workflows.
2. Curate and review knowledge based on cases and upcoming initiatives in a timely manner with proper documentation and tracking of when and which articles are due for review. This involves the creation, review and upload of articles to ensure a relevant knowledge management system to support the Call Centre Officers.
3. Support the training and refresher of CareHub team for new and existing staff. For example, being one of CareHub trainer to the creation and implementation of knowledge quizzes and competency refresher sessions.
4. Conduct audits on call and email cases to ensure standards are met with proper documentation and basic visualization charts to support high-level reporting to management.
5. Support in the identification of training and service gaps through analysis of call centre’s data and collaborate with team to implement initiatives to close gaps.
6. Troubleshoot basic IT issues and escalate complex IT incidents to the appropriate parties in accordance with workflow / protocol and follow-through till resolution.
7. Coordinate and facilitate staff training programs and workshops, ensuring proper documentation and tracking of training activities and budget.
8. Support in the manpower planning and scheduling to ensure there is sufficient manpower helming the CareHub’s hotline and email.
9. Asset management which includes the update and maintenance of asset record on a regular basis.
10. Support procurement activities by researching and identifying potential suppliers. You will be responsible for requesting and reviewing price quotations, negotiating terms, and making purchase recommendations. Your role will also involve maintaining inventory records and ensuring the timely delivery of goods and services.
11. Play a vital role in the on-boarding process of new employees, handling administrative tasks such as coordinating paperwork, updating and coordination of the training plan and schedule, updating email distribution lists, setting up workstations, and providing necessary resources. Additionally, you will be responsible for managing off-boarding activities, including the collection of company assets, conducting exit interviews, and updating relevant records.
12. Collaborate with other departments to support the operations and administration of CareHub eg. work with the finance department to track and monitor budgetary expenditures.
13. Coordinate and schedule meetings which will involve the booking of rooms, arranging necessary equipment, and ensuring all logistical aspects are well-organized.
14. Undertake additional administrative tasks as required. These may include data entry, filing, and providing general office support. You will also have the opportunity to support other departments with various projects and initiatives on an as-needed basis.

Qualification Required and Area of Discipline

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in training and audit related roles in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends
• Note: Current working location is in the West.

Job Description:

• Provide post discharge follow-up via a coordinated process of care planning & coordination, telecommunication and telehealth monitoring under the supervision of a Nurse Clinician.
• Manage Medical Tier 2 and Tier 3 patients and provide post discharge phone calls.
• Act as a health coach and provide health screening to the residents in the community and health post.

Requirements:

• Holds a degree (preferably in health related discipline)
• Possess working experience as Allied Health Personnel with 3-5 years of experience
• Good knowledge of various community services and support in the community setting will be an advantage
• Good team work, positive and energetic, and able to work independently
• Strong communication and social engagement capabilities especially with older adults in the community.
• Strong organisational, coordination, and interpersonal skills
• Proficient in computer skills and Microsoft Office
• Able to converse in local languages is preferred
• Willing to outreach to community on weekends

Manager/Senior Assistant Manager/Assistant Manager/Senior Executive/Executive, Precinct Planning & Development, RHSO

Overview

As a member of the Precinct Planning and Development team under the Regional Health Systems Office (RHSO), you will be involved in the development of healthy precincts in the Western Region of Singapore in collaboration with key internal and external stakeholders and partners.

The successful candidate will be placed in an appropriate position based on experience. Candidates with sufficient leadership experience may have some supervisory responsibilities.

Job Responsibilities

1. Develop and implement strategy/plan to develop the healthy precincts under your care
2. Identify internal and external partners and platforms for the development of healthy precincts, and engage and collaborate with them to enable successful on-ground activation
3. Develop and implement community health plan for the precincts under your care, with emphasis on preventive health and social-health integration
4. Track and review progress on implementation of community health plan for different focus areas
5. Secretariat work for meetings
6. Any other duties, projects or assignments by Reporting Officer and/or HOD

Requirements

• Bachelor degree in any discipline
• Knowledge and experience in planning, programme development, stakeholder engagement and management, and project management
• Able to think critically and strategically, with strong conceptual and analytical abilities
• Strong planning, project management and organisational skills
• Adept in stakeholder engagement and management to foster buy-in and collaboration
• Strong written and verbal communication abilities
• Resourcefulness in problem solving and resilient in overcoming challenges
• Ability to work independently and in a team
• Ability to work effectively under tight deadlines
• Knowledge of the Singapore healthcare system and/or population health models will be advantageous

Overview

Reporting to the Head, Insight and System, RHS Office (RHSO), the appointment holder will help to manage and support the development of digital engagement plans and projects with HealthierSG (HSG) Customer Relationship Management (CRM) system and learning management system. The appointment holder will also support data governance and protection in RHSO.

Job Responsibilities

You will be responsible for the following:

1. Digital engagement with HSG CRM

· Establish a digital strategy for the residents in NUHS cluster using HSG CRM

· Responsible for business-as-usual operations of the CRM

· Monitor progress and update to management on a periodic basis

· Support the HealthSG Taskgroup meetings.

· Support NUHS teams in running campaigns according to NUHS Comms editorial calendar, and NUHS event calendar

· Manage stakeholder engagements to adjust and implement changes to the operational workflows and service delivery for better outcomes

2. Development of RHSO Learning Management System

· Define the strategy and roadmap for RHSO’s learning management system (LMS).

· Devise and optimize workflow processes

· Engage and support stakeholders, perform requirements gathering and ensure operational feasibility.

· Perform procurement of LMS (new or renewal) including contracts and agreements review with internal and external stakeholders.

· Responsible for business-as-usual operations and managing of resources (manpower, budget, etc) for RHSO’s learning management system.

· May include use of multimedia and digital software in graphic design, video editing, web/UI/UX development and animation creation.

3. Data governance and protection

· Work with data protection leads from other Divisions to ensure RHSO compliance with Personal Data Protection Act (PDPA) and MOH’s data-related policies and initiatives

· Provide support/ advice on enquiries from other Divisions for use-cases or initiatives that would require data related actions (e.g. storage, transfer, encryption).

· Provide incident management advice and/or support as needed and ensure that data incidents and breaches are responded to and managed effectively.

· Review Data Sharing Agreements that may be entered into between RHSO and other organizations when needed

· Plan and develop training and communications materials for RHSO staff

Requirements

· A degree from a recognized university, with minimum 7 years of relevant working experience, preferably within healthcare industry

· Relevant working experience in product management for IT or learning management systems (2 years min), with previous deployment of educational IT resources as a plus

· Experience in managing interactions and integration across different departments/teams

· Proficiency in the domain of data protection, data governance and PDPA obligations

· Good interpersonal, written and verbal communication skills

· Previous experience in UI/UX development, digital design, animation and video editing work as a plus