As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic’s operational readiness
• Register patients and book appointments accordingly
• Perform cashiering duties, attend to and manage patients’ enquiries
• Provide chaperone assistance to doctors/nurses and prepare consultation documents
• Assist clinic/nurse manager in administrative duties
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements

• Candidate must possess at least “O” Levels/Diploma
• Proficient in computer skills
• Team player with good communication and interpersonal skills
• Able to multitask and work in a fast-paced environment
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Overview*

The role will see you supporting the Medical Social Work Department in administrative matters and working closely with the Team Lead for Social Work Coordinators while reporting to the Head of the department.

This includes managing queries from patients and family members over the counter, phone and email.

Managing the departments email enquiries.

Support the department in generating and analyzing monthly reports.

Work with external departments within the hospital and cluster to address work processes and improve efficiency.

Work with external stakeholders to facilitate meetings and engagement sessions

You will be required to use Microsoft Office effectively and to learn other information systems which the department is using

You will also need to be bilingually effective and work closely with a variety of stakeholders

Job Responsibilities*

You will be responsible for the following:

• Manage all duties related to managing the public-facing part of the department
• Support administrative needs of the department required for daily running of the services and in support of SWC and MSW services
• Support operational needs of the department by working with internal and external stakeholders and communicating and maintaining work processes

Requirements*

• O Level, ITE Graduates – Nitec & higher Nitec
• You will be required to use Microsoft Office effectively and to learn other information systems which the department is using.
• You will also need to be bilingually effective and work closely with a variety of stakeholders.
• Good communication skills will be crucial.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers/ patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic's operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents
• Attend to any requests, emails and phone enquiries.
• Assist clinic manager in administrative duties
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers/ patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic's operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents
• Attend to any requests, emails and phone enquiries.
• Assist clinic manager in administrative duties
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Reporting to the Research Fellow in charge of this project, You will be to assist in literature review, IRB submission, coordinate recruitment, data collection in quantitative and qualitative studies, data entry and analysis. You will liaise with the relevant personnel in hospital / National University Polyclinics to ensure smooth running of recruitment and data collection, under the supervision of Research Fellow and Principal Investigator (PI).

Job Responsibilities*

You will be responsible for the following:

1) Subject Recruitment and follow up

• Be involved in subject recruitment, scheduling and data entry. Screen patients based on study eligibility, and communicate the study aims to potential subjects in layman terms.
• Obtain consent taking, administer study questionnaires and follow-up on study participants.
• Work closely with research team, clinicians, clinic staff and other relevant internal departments to ensure research study needs are met.
• Able to work on tight timelines, set sensible targets and achieve research deliverables.

2) Data collection, analysis and manuscript writing

• Conduct qualitative interviews and data analysis.
• Perform data cleaning and quantitative data analysis.
• Responsible for maintaining strict adherence to research protocols i.e., HBRA.
• Able to adapt in a fast-paced environment, with a strong focus to meet research deliverables and targets.
• Strong interpersonal and communication skills. Leadership and accountability to tasks is very desirable.
• Independent and mature. Able to work independently, as well as in a team.
• Meticulous, well-organized and able to multi-task
• Ability to work in an interdisciplinary environment with different groups of stakeholders.
• Bilingual preferred (fluent in Mandarin/Malay/Tamil).
• Willing to travel between the Hospitals and external study sites as part of his / her work.

• Knowledge of Good Clinical Practice (GCP) guidelines and the Human Biomedical Research Act (HBRA)

Requirements*

• Hold a Master’s or Bachelor’s degree in Science/ Public Health/ Social Science; Preferably with some experience in research
• Able to adapt in a fast-paced environment, with a strong focus to meet research deliverables and targets.
• Strong interpersonal and communication skills. Leadership and accountability to tasks is very desirable.
• Independent and mature. Able to work independently, as well as in a team.
• Meticulous, well-organized and able to multi-task
• Ability to work in an interdisciplinary environment with different groups of stakeholders.
• Bilingual preferred (fluent in Mandarin/Malay/Tamil).
• Willing to travel between the Hospitals and external study sites as part of his / her work.
• Knowledge of Good Clinical Practice (GCP) guidelines and the Human Biomedical Research Act (HBRA)
• Proficiency in PythonExperience with Python libraries (Pandas, NumPy, SciPy, Matplotlib, Seaborn and so on).
  
• Experience with Natural Language Processing (NLP) Libraries ()Expertise in NLTK, spaCy, Gensim, TextBlob, VADER, Stanford NLP, Flair, Hugging Face Transformers.
  
• Knowledge of Machine Learning AlgorithmsUnderstanding of supervised/unsupervised algorithms, experience with Scikit-learn, TensorFlow, PyTorch.
  
• Understanding of Sentiment Analysis Techniques and Text PreprocessingKnowledge of lexicon-based and machine learning-based sentiment analysis approaches.
  Experience with other relevant Python libraries for sentiment analysis, such as Keras, XGBoost, and LightGBM.
  
• Familiarity with Text Mining ToolsExperience with text mining techniques and tools (RapidMiner, KNIME).
  
• Familiarity with Cloud Computing PlatformsExperience with AWS, Google Cloud, or Azure; containerization with Docker.
  

Candidates can demonstrate their expertise through various means such as certifications, past projects, Kaggle competitions, technical blogs, open-source contributions, GitHub repositories, relevant work experience, academic publications, hackathons, and participation in coding communities or forums.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

As a research fellow, the position holder will be in charge of setting and running a chronic disease database as primary work in Alexandra hospital. The candidate will also have ample opportunity to pursue his/her own research and apply for fundings.

In addition, administrative work related to research or general work as per directions of the reporting officer will also be needed for this position

This position involves health services research (HSR). Background in HSR and operational research will be useful.
This position is a permanent one under the hospital and not tied to any grant.
Candidates with only laboratory based research experience need not apply.

Primary Responsibilities

1. Setting up a chronic disease database and analysis.

2. To approach patients to invite them to participate in ethics approved clinical research studies, if required.

3. Write and review research papers, present research outcomes and develop collaborations.

4. Contribute to project management and provide guidance to more junior researchers.

5. Perform other related duties incidental to the work described herein.

Secondary Duties

1. Develop your own portfolio of research work and projects.

2. Working with PI(s) perform research grant administrative matters such as, (not limited to):

a) Supporting PIs with variation & extension requests, working with the ethics committee and submission of claims.

b) Assisting with Annual progress reports, Mid-term and Final review reports.

c) Assume additional responsibilities as assigned by the reporting officer/HOD.

Job Requirements :

1. PhD and/or Degree in Nursing / Medicine or related discipline.

2. Minimum 4-5 years of experience in health services or operational research is a plus.

3. Previous experience with setting up a database will be useful.

4. Ability to work independently, and communicate effectively in English, both verbally and written.

5. Driven and motivated, with potential to achieve research excellence.

6. Ability to generate experimental results leading to high impact publications.

As a Patient Service Associate in Urgent Care Centre or Ward, staff will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers/ patients. The key aim of the role is to provide excellent patient care and satisfaction, and to contribute to the smooth operations of the hospital.

Duties & Responsibilities

• Ensure department’s operational readiness. Ensure that workstations are always kept tidy and clean. Ensure sufficient stationery stock is maintained in the department.
• Assist with smooth patient journey including:
• Registration of patients, and updating of NOK contacts
• Attending to and managing patients’ enquiries
• Assisting with admission process, which includes financial counselling and monitoring of bed request status.
• Handle admission, discharging and/or transferring of patients which includes system discharge, scheduling of appointments, payment collection and maintaining proper personal records of patients without compromising any data and safety breaches.
• Providing value-added value services that contributed to the smooth operations of the department and overall staff and patient satisfaction.
• Ensuring accurate and timely registration and promote the usage of self-help kiosk.
• Provide administrative assistance in the daily operations and department events.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents when requested.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 2 or 3 rotating shifts (morning, afternoon and midnight).
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singaporean and Singapore PRs may apply.

Overview
As a Senior / Radiographer, you are responsible for supervising, coaching and training radiographers and other staff members to render high quality imaging services. You may also be responsible for the routine management and administration of a modality/section within the department.

Job Responsibilities
Primary Responsibilities (80%)

• Perform clinical duties in general radiography and at least one advanced imaging modality (CT / MRI / Ultrasound / Mammography / Breast Imaging / Interventional Radiology)
• Administer contrast media for radiological examinations, where required
• Oversee the smooth operations within his/her section of specialised area and ensure proper usage and care of equipment of the section at all times
• Ensure quality assurance programmes are implemented and observed as well as initiate system improvement within the section
• Adhere to safe work practices especially in radiation safety and infection control
• Conduct training and coaching of radiographers
• Render prompt and courteous service delivery to external and internal customers
• Handle difficult situations like patients’ complaints and queries within the department / section promptly and effectively
• Ensure efficient patient turnaround time per examination
• Plan, organise and prioritise assigned tasks such that all are completed effectively and on time
• Motivate and counsel team members on personal and work related issues. Build upon their strengths and help improve their weaknesses for desired results

Secondary Responsibilities (20%)

• Maintain and upkeep a section with efficient work performance
• Collate and prepare statistical data of the section
• Ensure physical environment and ambience of work place adheres to corporate standards
• Perform any other duties as assigned by reporting officer/ HOD

Requirements

• Allied Health Professions Council (AHPC) registration
• Recognised Degree or Diploma in Diagnostic Radiography
• 5 years specialised experience in Mammography / Breast Imaging / Ultrasound / CT / MRI / Interventional Radiology preferred.
• Exhibit strong leadership potential.
• Compassionate and good patient care
• Good interpersonal, verbal and written communication skills
• Customer and service oriented
• Computer skills in word processing, spreadsheet and presentation software

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

As part of the Marketing Communications team, you work closely with internal and external stakeholders to design marketing materials. The scope of work includes creating graphics for online, mobile, and social media platforms, such as user-interface graphics, banners, thumbnails, etc. Additionally, it involves designing collaterals such as brochures, online newsletters, logo development, branding templates, and way-finding signage for SingHealth and its institutions.

Specifically, you will be tasked with developing materials such as posters, banners, flyers and newsletters to promote the SingHealth Health Buddy app, its modules, and functions, and to support the graphic needs of the Health Buddy app.

Job requirements:

· Bachelor’s Degree in Visual Communications / Design or equivalent

· Excellent command of both spoken and written English

· Experience in managing iOS/Android apps, UX/UI design, and digital project management would be advantageous

· Proficiency with Adobe Illustrator, Photoshop, Microsoft Office and Google Analytics

· Prior experience in conceptualising and/or producing marketing materials/collaterals

· Ability to multi-task, manage multiple projects and deliver high-quality work while meeting deadlines with an eye for detail

· Excellent interpersonal and time management skills

As part of the communications team that guards the SingHealth Duke-NUS Academic Medical Centre’s (AMC’s) profile as a trusted leader in healthcare, you will be primarily responsible for working with internal stakeholders on employee communications. This includes content creation (articles, videos etc) for integrated communications efforts, and ensuring the timely dissemination of the content.

You will also develop communications strategies and conceptualise campaigns to promote staff wellness initiatives and programmes, which includes the production of a full suite of collaterals such as publicity materials, bulletins, and digital and social media content.

In addition, you will be assigned to special projects and you are expected to manage such projects from conceptualisation to execution, including a post-mortem review of the project.

Job Requirements:

• Bachelor’s Degree, preferably in Communications with at least 2 years’ relevant experience
• Excellent command of both spoken and written English
• Adept at project and events management
• Familiarity with trends and use of social and digital media as an internal communications tool and/or prior experience in design and social media content creation would be advantageous
• Creative and resourceful team player with good interpersonal skills

1. Job Purpose

The Therapy Assistant is to provide assistance to therapists in clinical, administrative and technical duties and to assist in the supervision of healthcare attendants.

2. Duties and Responsibilities

Primary Responsibilities and Duties

• Assist the therapist in setting up / supervising / assisting patients in the performance of therapeutic activities / exercises
• Assist the therapist in setting up treatment areas/ gyms/ clinics in preparation for patient use
• Assist the therapist in setting up modalities/ therapeutic equipment and supervising patients on them.
• Assist in conducting group therapy exercises with supervision of the therapist
• Tidy therapy area and assist with cleaning duties.
• Co-ordinate portering of patients to and from the department for therapy in the area of work, and porter patients if necessary.
• Assist with overseeing of Healthcare Attendant duties/ portering assignment in Rehab area

Secondary Responsibilities and Duties

• Perform inventory checks of equipment / supplies / forms and managing inventory lists
• Perform photocopying, binding, filing and distribution of documents and forms.
• Perform basic data entry and data retrieval using relevant computer programmes.
• Maintain therapeutic equipment and devices
• Assist in orientation and induction of new therapy assistants.
• Handle enquiries, answer phone calls, record and convey messages

3. Job Specification/Requirements

• Minimum GCE ‘N’ level
• Service oriented and patient focused
• Good communication and interpersonal skills

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Position Overview:

We are seeking a creative and results-driven Digital Marketing Specialist to manage and execute our online marketing strategies. The ideal candidate will have a strong understanding of digital marketing, be highly organized, and possess the ability to multitask effectively. You will be responsible for developing and implementing marketing campaigns, analyzing performance metrics, and enhancing our brand’s online visibility.

Key Responsibilities:

· Develop and Execute Campaigns:

o Design and implement comprehensive digital marketing campaigns that align with company goals and product offerings.

o Manage multi-channel campaigns including social media, email marketing, search engine marketing (SEM), and display advertising.

o Coordinate with creative teams to develop campaign visuals, copy, and landing pages.

· Content Creation:

o Craft high-quality, engaging content for various digital platforms such as blogs, social media posts, email newsletters, and website updates.

o Develop content calendars to ensure timely and relevant posts that resonate with target audiences.

o Collaborate with designers and copywriters to create visually appealing and effective marketing materials.

· SEO & SEM:

o Conduct keyword research and implement SEO best practices to improve organic search rankings and drive website traffic.

o Optimize website content, meta tags, and backlinks to enhance search engine visibility.

o Manage and optimize SEM campaigns, including Google Ads and other paid search platforms, to maximize ROI.

· Social Media Management:

o Develop and execute social media strategies across platforms such as Facebook, Instagram, LinkedIn, and Twitter to increase brand awareness and engagement.

o Monitor social media channels for trends, customer feedback, and opportunities for engagement.

o Analyze social media metrics and performance to adjust strategies and improve effectiveness.

· Analytics & Reporting:

o Track and analyze key performance indicators (KPIs) for all digital marketing campaigns, including website traffic, conversion rates, and customer acquisition costs.

o Generate detailed reports on campaign performance, providing actionable insights and recommendations for optimization.

o Utilize analytics tools (e.g., Google Analytics, social media insights) to measure success and identify areas for improvement.

· Multitasking:

o Handle multiple projects and deadlines simultaneously, ensuring timely delivery of marketing materials and campaigns.

o Prioritize tasks effectively and manage time efficiently to meet diverse marketing objectives.

o Adapt to changing priorities and business needs while maintaining a high level of accuracy and quality.

· Collaboration:

o Work closely with internal teams including sales, product development, and design to ensure marketing strategies are aligned with business objectives and product launches.

o Coordinate with external partners such as influencers, agencies, and vendors to enhance marketing efforts.

o Participate in brainstorming sessions and provide input on marketing strategies and creative ideas.

· Market Research:

o Conduct thorough research on market trends, consumer behavior, and competitive landscape to inform marketing strategies.

o Analyze competitors' digital marketing activities and identify opportunities for differentiation and growth.

o Gather customer feedback and insights to tailor marketing efforts and improve customer satisfaction.

Qualifications:

· Experience: Proven experience in digital marketing, including managing online campaigns, social media, and content creation.

· Skills: Strong multitasking abilities, with experience handling multiple projects and deadlines.

· Technical Skills: Proficiency in digital marketing tools and platforms (e.g., Google Analytics, Google Ads, Facebook Ads Manager).

· Communication: Excellent written and verbal communication skills, with the ability to create compelling content and engage with audiences.

· Analytical: Strong analytical skills with the ability to interpret data and generate actionable insights.

· Education: Bachelor’s degree in marketing, Business, Communications, or a related field (or equivalent experience).

· Creativity: Innovative and creative thinker with a passion for digital marketing and staying updated with industry trends.

Why Join Us?

· Growth Opportunities: Be part of a growing company with opportunities for career advancement.

· Dynamic Environment: Work in a fast-paced, collaborative environment where your contributions make a direct impact.

· Competitive Compensation: Receive a competitive salary and benefits package.

Job Responsibilities:

1. Provide instruction on grade-appropriate poomsae and kyorugi techniques.
2. Inform students about the historical and theoretical underpinnings of these techniques.
3. Provide practical instructions and supervise students to ensure they learn and operate in a safe, supportive environment.
4. Foster discipline and respect within the classroom.
5. Ensure the lessons remain fun and engaging while encouraging a deep respect for oneself and others.
6. Organize and lead pertinent events such as gradings, workshops, boot camps, and tournaments.

Job Requirements:

1. 5-7 years of Taekwondo Instructor working experience
2. Certificate of Singapore Coach Excellence Programme Taekwondo Level 2 (Technical)
3. Professional Diploma in Professional Supervisory Management
4. Excellent interpersonal skills and ability to communicate effectively with different age groups

The Office of Value-Driven Care is committed to improving healthcare value for patients across the SingHealth Cluster by promoting a Value-Conscious Culture. Our office coordinates Value-Driven Care (VDC) and Value-Based Healthcare (VBH) initiatives, facilitating knowledge sharing and aligning productivity efforts, measurements, and improvements.

We are seeking a Senior/Executive to join our team. In this role, you will support the development and implementation of VDC/VBH strategies across SingHealth institutions. You will work closely with Institution Value Leads and key stakeholders to monitor progress in VDC/VBH implementation. Additionally, you will assist in liaising with the Ministry of Health (MOH) to ensure alignment between SingHealth's VDC efforts and the National VDC initiative.

Job Requirements:

• Bachelor’s Degree in any discipline with at least 2 to 4 years of relevant working experience

• Proficiency in Microsoft Office Applications

• Experience in the healthcare sector would be preferred and will be an added advantage

• Knowledge and experience in data analytics, benchmarking and change management is required

• Knowledge and skill in statistical tools and process improvement methodologies would be an advantage

• A team player, strong collaborator

• Independent worker, possess initiative to complete tasks and projects assigned and able to work in a fast-paced, dynamic environment

• Able to communicate and manage change

• Action-oriented, highly motivated and target-focused

We are looking for a candidate to provide administrative and secretarial support to the Group Chief Financial Officer (GCFO). This includes coordinating calendars and meetings, handling logistics preparations, and ensuring smooth information flow within the division and relevant departments. Additionally, you will be responsible for supporting the preparation of materials required by the GCFO and facilitating Board level meetings in collaboration with other divisional and departmental secretaries.

Job requirements:

• Diploma with at least 6 years’ relevant experience or Higher NITEC/ NITEC/ GCE N/ O/ A with at least 12 years’ relevant experience. Diploma holders with at least 8 years’ relevant experience can be considered for the Executive position
• Prior experience in a healthcare setting would be advantageous
• Systematic and meticulous individual with ability to work in a dynamic and fast-paced environment
• Team player with the ability to manage cross-functional and institutional relationships
• Strong communication and interpersonal skills
• Excellent organisational, prioritisation and problem-solving skills
• Proficiency with Microsoft Office applications

Overview*

Alexandra Hospital, a member of the National University Health System (NUHS) cluster, is a historic site providing integrated, holistic care to patients. The hospital is a test bed for innovative care approaches in Singapore and is currently running a diverse portfolio of studies. Alexandra Research Centre for Healthcare In a Virtual Environment (ARCHIVE) is set-up to support the design of innovative experiments in hospital-supported, community-focused, patient-centred virtual care (vCare) models. ARCHIVE’s projects can include research studies, quality improvement projects and clinical trials that incorporate digital technology to ensure the care models are future ready.

The successful candidate will be expected to contribute towards new virtual healthcare projects and manage tasks on the evaluation of existing vCare programs in the areas of telemonitoring, telecollaboration, connected ward ecosystem and virtual care centre.

Job Responsibilities*

You will be responsible for the following:

• Successfully manage projects from start-up to completion.
• Study protocol development
• Develop statistical analysis plans and conduct analyses.
• Oversee study compliance to the ethics requirements and local regulations
• Supervision of quantitative and/or qualitative analysis
• Development of scientific papers and the dissemination of the study findings
• Preparation of proposals for new grants
• Conduct literature reviews, including systematic reviews.
• Mentoring junior staff
• Engage with healthcare professionals and collaborators to support research activities.

Requirements*

• PH.D. in Public Health or Health Services Research
• Proven track record in clinical/public health/health services research, with outstanding management abilities and a demonstrated track record of leadership.
• Minimum 2 years’ relevant experiences
• Strong acumen with in-depth understanding of quantitative and ideally qualitative research methodologies.
• Proficient in use of standard statistical or qualitative software e.g. STATA, SPSS, NVivo.
• Good scientific writing skills as demonstrated by track records of publications in international peer-reviewed journals
• Able to drive research projects from design, implementation to deployment
• Project management capabilities and experience in driving a cohesive research team and cross teaming environment
• Possess confidence to resonate with clinician investigators and research collaborators – internal and external stakeholders
• Ability to multi-task and work under tight timelines
• Good analytical and organization skills
• Excellent communication, problem solving, presentation, negotiation and interpersonal skill

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Manage service point operations assigned

• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Clinic Nurse Manager, Clinicians, Allied Health Professionals and other stakeholders to solve system and process problems.
• Ensure that system and processes are in accordance to SOP to create a positive experience for patients along the continuum of care.
• Manage service points through annual financial budgeting and regular reviews with clinical heads, and development of new services.
• Ensure that workflows for new and existing services are reviewed, optimised and streamlined.

Partner Head, Ops & Admin in achieving patient / caregiver satisfaction targets

• Responsible for devising innovative services to continually improve service levels and delight patients.

Involvement in Campus development workshops and planning.

• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out clinical service plans in consultation with clinical chiefs to ensure that goals are met.
• Manage Service Associates (SAs) providing services in service points, as the Reporting officer
• Ensure that SAs receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff engagement, recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired patient / caregiver and service outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems

Participate in committees and other tasks as assigned.

Requirements
• Degree in any discipline with minimum 3 years’ work experience in Healthcare industry

• Healthcare operational experience will be advantageous

• At least 4 years of experience in managing frontline staff
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word/Excel/Powerpoint

If the role sounds interesting to you, please contact [email protected] to understand more on the role. Please indicate the position that you are interested in the subject heading

*Only Singapore Citizens and Singapore Permanent Residents may apply.

You will be responsible in providing Occupational Therapy in inpatient and/or outpatient in an integrated general hospital You will participate in administration, clinical supervision, research supervision, professional education as and when required.

Job Responsibilities

• Assess and manage patients referred for occupational therapy independently
• Implement appropriate treatment plans and comply to clinical standards
• Provide timely review of patients in the continuum of care
• Document patient’s progress and records accurately
• Manage and supervise C-reg/junior OTs where applicable.
• Involve in administrative duties such as charging, statistics collation.
• Communicate and collaborate with other healthcare members in the multi-disciplinary team
• Participate and assist in managing clinical and/or service initiatives
• Assist in providing clinical education of occupational therapy students
• Contribute to departmental in-service training programmes and hospital educational talks

Requirements

• Recognised Diploma / Degree in Occupational Therapy
• Fresh grads are welcome to apply
• Interest in working in the following areas: Geriatrics, Neurology, Orthopedics (including hand therapy) & Palliative Care, prior experience in any of these areas will be an advantage
• Good communication and interpersonal skills
• Able to work well in a team and also independently
• Competent in using Microsoft Office

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Overview*

The Care Manager supports and works within Alexandra Hospital, and collaborates with patient’s care team, community service providers, government agencies, and multi-disciplinary hospital and healthcare teams to provide coordination and continuity of patient care across the healthcare continuum; to support patients and their family members in navigating their healthcare journey with Alexandra Hospital within the Queenstown community.

Job Responsibilities*

You will be responsible for the following:

• Attending to medical queries received via a 24/7 integrated telephone hotline that forms a network for triaging patients, and provides an avenue to caregivers and community partners to connect with Alexandra Hospital for information relating to the health and well-being of patients and clients within Queenstown community.
• Ensures that the medical query is escalated to the appropriate medical provider and follows up with proper case closure
• Performs triaging for transitional care referrals and right sites care to other external providers when necessary
• Triage and assess patient's medical-nursing, psycho-social, functional status and daily activity needs; as well as their existing support system availability upon enrolment into programme.
• Provide guidance and assistance to Care Manager Associates in escalation of complex medical calls or referrals triaging when needed.
• Implement appropriate care coordination and transitional case management; and evaluate the outcomes accordingly.
• Synthesize assessment information to prioritize care needs and develop care plan and goals together with patient and/ or family/caregiver; with discussion with patient’s care team as well as community partners involved( if any).
• Work in partnership with patients and families/caregivers on the various ranges of services and available options in the patient’s community. Coordinate and follow up referrals outcome accordingly and in a timely manner.
• Adopt a multi-disciplinary approach with focus on coordination support. Make connections with transitional partners to facilitate support and assistance for individual to address social and health issue
• Conduct follow-up via phone calls and/ or home visits to ensure smooth coping of patients and caregivers.
• Promote and guide positive changes in patient’s lifestyle in the community.
• Monitor patient’s general medical condition during home visit and report to patient’s Principal Physician or primary care provider and/or community partner where necessary.
• Educate and promote advanced care planning, assist patients and their families/caregivers in planning for and improving end of life care, ensuring that choices are reflected in personalized care plans.
• Document assessments, plans, and outcomes promptly and accurately in the relevant system.
• Maintain high level contact with step-down facilities.
• Advocate for patients and their families/caregivers; and form strong relationships with community partners in order to work in the patient’s best interests.
• Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes.
• Participate in projects and/or community events organized by Alexandra Hospital or partners within Queenstown community.
• Any other duties as assigned by Reporting Officer.

Requirements*

• Degree or equivalent professional qualifications in Nursing, Social Work or Allied Health profession.
• 3 – 5 years of experience in healthcare settings is preferred.
• Knowledge in geriatric and community care will be an advantage.
• Ability to perform 24/7 shift work is required for this role.
• Strong team-player, with natural ability to interact with healthcare staff and community partners of all levels.
• Organised, analytical, able to fit different pieces of the puzzle together.
• Pleasant disposition, approachable, with strong interpersonal and relational skills.
• Good verbal and written communication skills. Ability to use local languages and dialects will be an advantage, especially coupled with experience interacting with and managing patients and caregivers.
• Independent worker, with strong initiative.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving. Enjoys continuous improvements and embrace changes to actualize new initiatives.
• Equipped with basic computer skills in MS Words, Excel and PowerPoint.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Provide general clinical pharmacy services in direct patient care settings independently or in collaboration with a multidisciplinary health care team to promote wellness and optimize medication therapy outcomes for patients with a broad range of disease states.

Provide pharmaceutical care to defined standards and assure the quality use of medicines.

Provide education and training to trainees, pharmacy students, support staff and the public.

Provide guidance to trainees, pharmacy students and support staff and supervise their professional training and development.

Initiate and/or participate in clinical research independently or in collaboration with other health care disciplines, and publish abstracts and/or scientific papers in peer reviewed journals.

2.1 Primary Responsibilities and Duties (90%)

Clinical Practice

• Provide general clinical pharmacy services in assigned patient care area/service.
• Participate within a multidisciplinary health care team to ensure optimization of medication therapy and outcomes for patients.
• Identify and define patient-specific medical problems, recommend, implement and manage patient pharmacotherapy, review, counsel, dispense and/or supply medications as needed, provide ongoing monitoring and adjustment of patient's drug therapy, resolve and/or prevent patient's drug-related problems in accordance with departmental policies and procedures, work and/or consult with other health care providers to improve patient outcomes.
• Promote and monitor for adherence to prescribing guidelines or drug use protocols.
• Provide professional advice and evidence-based drug information to patients, pharmacy students and the health care team.
• Work with patients, caregivers and other health care providers to ensure safe, cost-effective, timely distribution and quality use of medication that will best meet the patient's needs, achieve desired patient outcomes and assure continuity of services.
• Communicate with patients and/or caregivers on a group or individual basis to ensure understanding of prescribed drugs, to resolve or prevent drug-related problems and to assure optimal patient cooperation in drug therapy.
• Document clinical activities as defined in the competency development framework and/or department guidelines.
• Serve on departmental clinical practice committees and/or other relevant committees as assigned.
• Provide educational programs and training to trainees, pharmacy students, support staff and the public.
• Contribute to the development or publication of high quality patient education materials.
• Provide guidance to trainees, pharmacy students and support staff and supervise their professional training and development.
• Contribute to the development and implementation of pharmacy professional standards, competency framework and/or assessments for pre-registration pharmacists at departmental level.
• Participate in and contribute to continuing professional development

Secondary Responsibilities and Duties (10%)

• Contribute to the review and evaluation of services, policies and processes; and contribute to the implementation of medication safety and quality improvements initiatives to ensure optimal outcomes at institution level.
• Participate, supervise and/or coordinate pharmacy activities relevant to clinical work.
• Any other duties or responsibilities as assigned.

Requirements

• Able to work independently and in a team
• Able to communicate effectively
• Possess clinical skills and knowledge in running ambulatory service(s) and/or Inpatient clinical services
• Hospital experience is preferred but not necessary
• Min 5 years in a clinical setting is preferred
• Masters in clinical Pharmacy, PharmD or Board certification
• Registered with the Singapore Pharmacy Council

If this role sounds interesting to you, please contact '[email protected]' to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

You will support the development of the SingHealth Duke-NUS Transplant Centre (SDTC) by coordinating efforts across different domains and stakeholders. Your role will involve planning and developing training and education programmes for the advancement and succession of transplant medicine, as well as developing an innovation strategy in SDTC. You will assist in marketing communication initiatives, such as promotional efforts to raise public awareness on transplantation and business development planning for all SDTC programmes. You will also work with the Ministry of Health on the promotion of organ/tissue donation and transplantation, and manage SDTC’s website and print collaterals used for publicity.

Additionally, you will provide administrative support to the SDTC management. This includes organising internal transplant related programmes or courses, collaborating with external stakeholders to identify potential formal partnerships/collaborations for overseas training, and managing the preparation of training proposals and approval papers for manpower development programmes. You will assist with grant applications and manage the administration and legality pertaining to various research projects. Furthermore, you will also be involved in the development and maintenance of transplant databases, identification of potential research collaborators with external stakeholders, and all research support activities within SDTC.

Requirements:

• Bachelor’s Degree in any discipline, preferably in Health Sciences
• Work experience in a healthcare setting will be an added advantage
• Proficient with Microsoft Office applications
• Experience in using programming/business intelligence software (e.g. Structured Query Language) will be an added advantage
• Strong verbal and written communication skills
• Good interpersonal skills and ability to work both independently and in a team

Overview

Deliver efficient and effective HR operations, by implementing processes and systems that support HR polices and initiatives. Develop communications materials and plan the engagement sessions to ensure changes are well implemented. Guide and train relevant team members.

Job Responsibilities

• Lead HR operational activities, guide, train and develop the team on the daily activities of the HR operations team.
• Implement new company policies and develop processes and systems that support HR operations’ needs.
• Design, monitor, and improve HR processes, policies, and technologies regularly from a peoplecentred perspective.
• Develop training materials, communications plan and engage with all stakeholders to ensure changes are well implemented.
• Be a point of contact for employees in the business and provide professional advice on the interpretation of HR policies and procedures, employment legislation, performance management, manpower planning, recruitment and rewards strategies.
• Lead and/or participate in NUHS, MOM, MOH, MOHH, AH, HR projects, events, committees as and when assigned or appointed.

Requirements

• Degree in Human Resource Management or equivalent from a recognized university.
• Sound knowledge of Employment Act and Labour Laws.
• Prior experience in HR operations and generalist work is required.
• Critical thinker and process-oriented.
• Strong interpersonal and communication skills.
• Resourceful and self-motivated.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

The Office of Digital Empowerment is dedicated to revolutionising our healthcare ecosystem by harnessing the power of digital technologies to enhance patient care, operational efficiency, and innovation. Our primary objective is to help design, implement, and continually evolve a holistic digital strategy that aligns with the SingHealth's mission and goals. We aim to empower our employees with innovative technologies, fostering a culture of innovation and agility while facilitating a seamless, multidisciplinary collaboration. Through our efforts, we seek to create a patient-centric digital ecosystem that not only mitigates healthcare challenges but also drives sustainable growth and excellence in clinical and administrative workflows. The Senior Manager, Office of Digital Empowerment plays a key role in driving and spearheading this effort.

Job Description

As the Senior Manager, Office of Digital Empowerment, you will be responsible for the following:

• Create and manage clear roadmaps for strategic digital initiatives, set objectives, timelines, and success metrics, and ensuring alignment with the division’s digital strategy and SingHealth's overarching objectives.
• Lead cross-functional teams through ideation, conceptualisation, planning, and execution of digital projects.
• Foster a culture of innovation, agility, and continuous improvement within the digital empowerment team.
• Spearhead major digital innovation and transformational initiatives, driving the adoption of automation technologies such as robotic process automation (RPA), chatbots, and Microsoft 365 (M365) for enhanced workflows.
• Collaborate closely with key stakeholders to develop annual plans and budgets for digital projects. Manage budget portfolios and utilisation.
• Stay informed about emerging technologies and healthcare challenges, regularly assessing their viability and potential adoption to improve clinical and business workflows.
• Act as the digital representative, providing expertise and guidance in projects, task forces, committees, and initiating open conversations with senior management and key stakeholders.
• Establish and nurture both internal and external partnerships to advance digital transformation initiatives.
• Oversee and manage digital platforms, including websites, mobile applications, and digital tools, ensuring system service levels are met. Provide prompt technical support for any system-related issues that may arise.
• Demonstrate flexibility and readiness to undertake any additional responsibilities and duties assigned within the Office of Digital Empowerment.

Job Requirements

• Degree in Computer Science or Business Administration or related field; Master’s degree will be an advantage
• At least 10 -12 years of experience in the IT industry, including roles of a similar nature, with at least 4 years of managerial or supervisory experience
• Highly proficient in one or more of the following areas: cloud computing, voice/chatbots, RPA, and/ or M365 technologies
• Demonstrate excellence in project management, with the ability to effectively manage multiple projects concurrently and deliver them timely
• Possess a strategic mindset and ability to translate digital strategies into actionable plans
• Possess strong communication and influencing skills
• Self-directed and committed to continuous self-improvement

You will be responsible for planning and developing healthcare infrastructure facilities and managing various projects from proposal to completion. You will develop master plans and budget proposals, be involved in conceptual planning and conduct feasibility studies. You will also be required to handle design development, tender preparation and evaluation, and construction management.

Job Requirements

• Masters in Architecture with at least 5 years’ of relevant experience or Bachelor Degree in Architecture / Architectural Technology or Bachelor of Arts in Interior Design, Quantity Surveying or Estate with minimum 6 years of relevant experience in healthcare infrastructure facilities planning and development
• Extensive experience in designing hospitality facilities that involve extensive workflow and stringent environmental requirements is advantageous
• Knowledge in Building Regulations, Environment Health Safety and Workplace Safety Health requirements pertaining to infrastructure facilities development
• Team player with excellent project management, supervisory, interpersonal and communication skills
• An independent self-starter who is proactive, adaptable and works well under pressure.
• Proficient in AutoCAD drafting

Overview

Admission and Service Centre (AASC) has a team of financial counsellors who provides timely and accurate financial estimates information on patient’s hospital stay based on treatment or procedure. The role requires you to conduct bedside financial counselling for admitted patients in a consistent and comprehensive manner on estimated/ interim/ finalised medical cost. You will need to assist patients to understand and source for their financing options to reduce their upfront cash burdens by empowering patients to make informed decisions on the level of medical services based on their affordability.

Job Responsibilities

You will be responsible for the following:

Financial Counselling /Admission

• Conduct financial counselling to patient/NOK on the estimated hospital bills, available subsidies and schemes and various modes of payment.
• Assist patients to complete the various modes of payment forms.
• Refer appropriate cases to Business Office/Medical Social Worker for financial assistance schemes that patient may be eligible for.
• Ensure proper documentation and follow up is done for all inflight cases until patient discharge.

Patient Billing Matters

• Assist patients/NOK in their billing enquiries.
• To collect deposits, payments and handle any outstanding bills for eligible patients, or for other items ordered/applied by medical team such as rehabilitation items, mobility aids etc.
• Perform settlement for NETS / Credit Card transactions daily for patient outstanding payments.

Handling and processing of National forms (NEFR/MCAF/MT)

• To be able to explain and advise patient and their NOK on the various forms and the necessary proof of documentation needed.
• To ensure the original hardcopy of MCAF M/NEFR forms are submitted and send back to MOHH timely.
• To ensure SAP system is updated whenever these forms are consented by patient.

Other Responsibilities

• Perform daily housekeeping of the reception areas and workstations to maintain a professional image and neatness of the workplace.
• Reply emails received in the AASC email account daily.
• Ensure all e-BARFs and merge request cases are raised timely and correctly within the department.
• To manage the department supplies inventory.
• Involve and engage in ad-hoc projects as assigned by Reporting Officer.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Strong analytical, communication and interpersonal skills with positive “can do” attitude.
• Team player with natural ability to interact with healthcare team of all levels.
• Pleasant disposition, approachable, independent worker, have initiative and drive to resolve issues.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
• Able to perform 3 rotating shifts (includes night shifts, weekends, and public holidays).
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading