Job Objectives

The Global Treasury Operation Technical Delivery Manager is responsible to deliver IT project(s) and change requests that span across multiple business units. Manage resources, schedules, financial and adhere to stage gate quality and SDM control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery.

The GTO Technical Delivery Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified boundaries of time and cost and to achieve the potential benefits

Key Responsibilities

Stakeholder and Communications Management

•  Manage all aspects of project and change request engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
•  Continually manage project and change request expectations while delegating and managing deliverable with team members and stakeholders
•  Determine the frequency and content of status reports from the project and change request team, analyse results and troubleshoot problem areas
•  Deliver appropriate and effective executive level communication
•  Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership and business stakeholders

Process and Delivery Execution

•  Manage a portfolio of complex initiatives that span one or multiple lines of business
•  Full project life cycle ownership to ensure successful project delivery
•  Manage all aspects of the projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
•  Prepare detailed project plan for all phases of the project
•  Ensure assignment of adequate resources to achieve project objectives in planned timeframes
•  Manage the day-to-day project activities and resources and chairs the project management team meetings
•  Understand interdependencies between technology, operations and business needs
• Manage project scope and changes  Act as an internal quality control check for the project
•  Manage ongoing quality control and participate in quality issue resolution
•  Delegate tasks and responsibilities to appropriate personnel
•  Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
•  Ensure that projects and change requests are proceeding according to scope, schedule, budget and quality standards
•  Manage project and change request issues and risks to mitigate impact to baseline.

Qualifications and Skills Required

• Bachelor’s Degree in appropriate field of study or equivalent work experience
•  Project Management Professional (PMP) / PRINCE II certification is a plus
•  Murex knowledge is a plus
•  Excellent client-facing and internal communication skills
•  Excellent written and verbal communication skills
•  Solid organizational skills including attention to detail and multitasking skills
•  Ability to multi-task and perform well under pressure

Senior Manager, Or Manager - Cyber Security & IT Governance

Responsible for the assessment, development, implementation and maintenance of enterprise-wide cyber security and IT Governance programmes to preserve the confidentiality, integrity, and availability of information resources. As part of the IT leadership team, this individual will be expected to provide technical leadership and consultation across the organisation. S/he will also work with external experts to implement security solutions, detect, and contain cyber security incidents.

Responsibilities

Cyber Security:

Assess and review environment and cybersecurity measures to ensure security and operational effectiveness, for e.g. network, system, application, endpoint security, physical and logical access security, etc.

Review and develop security framework, information security policies, processes, procedures, and guidelines.

Conduct cybersecurity risk assessments, penetration tests, and IT controls tests.

Identify security gaps and propose mitigating measures and escalate security incidents and non-compliances on a timely basis.

Evaluate, deploy, and maintain cybersecurity infrastructure to improve cybersecurity posture. Design, implement and maintain security incident response and escalation procedures.

Monitor, analyze and correlate events to determine the best course of action, to mitigate and contain threats when detected.

improve cybersecurity awareness of staff, for e.g. by conducting awareness training. Automate security controls, data, and processes.

IT Governance:

Review and enhance IT policies, standards, guidelines, and best practices regularly to ensure that these are aligned to organization objectives and industry best practices.

Develop and implement effective change management plans (such as communication plans and training programs) to drive adoption and compliance.

Participate in audit planning meetings with internal/external auditors, collate/provide the required materials on a timely basis, validate audit findings, provide remediation solutions, and implement the agreed solutions on a timely basis.

Drive security access and activity log reviews on regular basis.

Promote IT risk management, governance, and compliance culture across the organization.

IT Management:

Contribute to IT strategic planning and budgeting. Ensure IT vendors meet contractual obligations.

Maintain up-to-date knowledge on cybersecurity technologies and standards.

Attend to any other reasonable duties as assigned by Director, Information Technology.

Requirements

Degree in engineering, science or information technology, or equivalent education.

8-10 years of related work experience in cybersecurity management and security governance.

Good working knowledge of security risk management, security governance framework and compliance (IT Security Audit / log review), technical vulnerability management (vulnerability assessment, penetration testing), application security, security technologies (system hardening, IDS/IPD, firewall), security incident response and security assessment.

Strong understanding of cybersecurity standards.

Hands-on experience with cybersecurity tools such as Next Generation Firewalls, SASE, Endpoint Protection, Data Loss Protection, Email Security, etc.

To apply:

Please email Resume in Microsoft Word format

Please state your Position/ positions applied on the “on TOP” of your resume.

Please state Available Commencement Date or notice period

Please state current and last SALARY and Expected Salary in your resume.

Please state Reasons for leaving current & previous Employment.

A World of Opportunities Awaits

Company Name: Dusit Thani Laguna Singapore

Job Title: Communication Centre Agent

JOB DESCRIPTION

• Reporting to Assistant Front Office Manager, this role is responsible to ensure that all calls received are answered quickly and that a prompt follow-up is done correctly. Their tone of voice, politeness & dynamism must be outstanding.
• Manage Communication Center and deliver the highest quality of standards.
• Receive all the calls from outside the resort and coordinates the internal calls.
• Ensure that all tasks performed are procedurally correct, timely, and of consistent quality.
• Act quickly and efficiently, following the guest requests and instructions received by her/his supervisor.
• Handle Wake-Up Calls, Guest Messages, In-Room Dining orders.
• Responsible to ensure that all phone calls are answered within 3 rings; he/she will then find the polite and tactful way to keep on hold a guest when it is required.

JOB REQUIREMENTS

• Minimum Certificate in hotel management, Business Administration, or relevant discipline.
• Minimum of 1 years relevant experience in a similar capacity.
• Basic knowledge in using OPMS and all related systems.
• Good knowledge of Microsoft Office programs.
• Enthusiastic and self-motivated

BENEFITS

• Company Transport Pick-up/Drop-off Provided
• Uniform Provided, Duty Meals, F&B Discount, Dental, and Medical
• Employee Room Rate Globally, Learning & Development Opportunities, Staff Recognition Award

*Only shortlisted candidates will be notified.

Dusit Thani Laguna Singapore also offers many other career opportunities in our operations that might be of interest to many others. We are delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us. Start by connecting them to talk to us TODAY!

By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use, and disclosure as described above, relevant personal data may also be transferred outside Singapore.

Roles & Responsibilities:

• Determining customer requirements and proposing catering options.
• Negotiating prices and preparing meticulous catering order forms.
• Planning menus and overseeing venue, equipment, food, and service preparations.
• Hiring, training, and supervising catering staff, as well as scheduling employee shifts.
• Liaising with customers, sales staff, chefs, and specialized catering equipment providers.
• Overseeing seating arrangements, the serving of meals and beverages, and the clearing of tables.
• Monitoring the availability of catering stock and supplies and ordering replenishments.
• Tracking catering expenses and maintaining accurate records.
• Adhering to food and health industry regulations and standards.
• Researching catering trends and promoting competitive catering services.
• 3-5 years of experience in catering management, or similar.
• Knowledge of electronic catering management systems.
• Exceptional ability to deliver catering services within budget and on time.
• Experience in hiring, training, and overseeing catering staff.
• Ability to coordinate catering requirements with customers, chefs, and suppliers.
• The ability to apply industry knowledge to improve catering services.
• Advanced knowledge of best practices in catering management.
• Excellent interpersonal and communication skills.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts. To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

• A Bachelor’s degree in marketing, business or any other relevant field
• Sound understanding of marketing fundamentals and tactics
• Creative thinking and problem-solving ability
• Leadership and project management skills
• Knowledge of digital marketing and social media marketing strategies
• Excellent verbal and non-verbal communication skills
• Proficiency with marketing tools and software
• Proficient in marketing research and statistical analysis
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

DUTIES AND RESPONSIBILITIES

Main Work Areas

· Oversee secretariat day-to-day operation

· Management, administrative and operational support of projects, events, fundraising and activities of the Federation

· HR matters

· Supervision of staff

· Liaison with SportSG, partners, agencies, suppliers and vendors

· Handling of PR and publicity matters, press and media release

· Preparation and support for all MC meetings

· Supervision of the National Coaches in handling and managing the National athletes

Other Duties

· Assist and support the various sub-committees

· Ad-hoc tasks as assigned by President, Chairman, Secretary General and CEO

· Keep inventory records

· Maintain the archives records

· Assist staff to carry out courses

· AGM matters

· Guide and assist staff to plan and execute the various programmes and activities

· Any other duties as assigned

Responsibilities:

• Ensure overall success of a project, or a platform, by ensuring that prioritized user stories are delivered on time, within budget, meet business requirements and comply with governance framework, including security and resiliency.

• Manage and monitor product backlog and MVP, risk and change management to ensure delivery of MVP on schedule, within scope and budget.

• Plan and manage product backlog and MVP, its objectives, and desired outcomes, and ensure alignment of the business outcomes of the Authority.

• Plan and lead the development of the business case/concept paper and funding.

• Plan and lead the overall procurement activities, in particular tender specifications compilation, tendering, tender evaluation, recommendation, and award.

• Lead the development of the overall product backlog and MVP schedule and activities based on the appropriate methodology including identifying dependency, critical path, milestones, and deliverables.

• Build comprehensive product roadmap and ensure all team members are on-board with delegated tasks and activities.

• Conduct regular work group meetings and provide progress and status reports to stakeholders.

• Perform stakeholder management, including keeping the relevant stakeholders informed of the status the product development on a timely and regular basis.

• Manage processes and procedures covering issue and risk management.

• Conduct Agile ceremonies such as but not limited to sprint planning, daily stand-up, sprint review and sprint retrospective etc.

Requirements:

• CSM (Certified Scrum Master) or CSPO (Certified Scrum Product Owner) or AIPMM (Agile Certified Product Manager and Product Owner).

• Hands-on experience in Agile product management.

• ICT product management and people management skills.

• Knowledge of design thinking and workshop facilitation will be an added advantage.

• Results and customer oriented.

• Proven ICT project/product management experience, preferably in medium to large scale ICT projects in government sector.

• Hands-on, delivery focused and pragmatic.

• Possess a proven and successful track record in delivering complex IT projects/programs.

• Hands-on IT professional with full SLDC lifecycle experience.

Sciente Group, founded in 2007, is a multi-award winning, ISO9001 & DPTM certified, technology focused organisation with business interest in Singapore (HQ), USA, Malaysia, Philippines and India.

We make our clients' digital transformations succeed by amalgamating technology and talent management specialisations.

As a part of our growth strategy, we are expanding our team.

Our mission: Delighted clients & community.

Our employee value propositions are: Learning & Development, Career Growth and Sincere & Approachable leaders with a heart.

Therefore we promise a stable and a long-term career progression for you.

Business Development Manager will play a critical role in helping us to grow "Digital IT services and technology talent management services" revenue from targeted industry sectors by new client acquisitions and thereafter, growing the client services portfolio.

• Take ownership and implement the agreed-upon strategy to boost Digital IT services and technology talent management service revenue, in line with the business potential of the targeted segments.
• Identify new opportunities through referrals, networking, social media, internet research, sales leads, direct contact, and involvement in the RFP/tendering process.
• Initiate connections with prospects and engage with key stakeholders.
• Prepare and submit proposals in response to RFPs/tenders, presenting information about our services.
• Employ business development strategies to secure new business and foster growth.
• Proactively forge new client partnerships within targeted accounts, including organizational chart development.
• Leverage strategic industry/market analysis, internal communication, external promotions, and thorough client analysis to uncover revenue opportunities.
• Create opportunities to present our value proposition to senior executives and management-level contacts.
• Regularly update and maintain client information in accordance with Sciente standards/process.
• Collaborate with internal stakeholders and delivery teams to ensure client satisfaction.
• Monitor Purchase Orders/agreements and oversee the process until collections are completed.
• Meet or exceed key performance goals.
• Submit weekly report in a timely manner.
• Ensure compliance with Sciente’s values and policies.

Qualifications and Experience:

• A degree or diploma in IT/Finance/Business coupled with a flair for sales and business development.
• The ideal candidate should demonstrate a minimum of 5 years of successful experience in Sales/Business Development in new client acquisitions.
• At least 2 years of experience in IT services is needed.
• We are seeking an individual who is focused, disciplined, and capable of taking ownership of responsibilities to achieve desired results within specified deadlines.
• Proficiency in communication, interpersonal skills, presentation, and people management is crucial for success in this role.
• The ability to work independently, lead transactions to closure, and make informed decisions in the absence of detailed instructions is a key requirement.
• The desired candidate is someone who aspires to lead a meaningful life and upholds high standards of integrity.

To know more about us, please visit https://www.scienteinternational.com

Our office location is at Changi Business Park, near Expo MRT.

Confidentiality is assured, and only shortlisted candidates will be notified for interviews. You may send your resume to [email protected] as well.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

EA Licence No. 07C5639

JOB RESPONSIBILITIES

• Responsible for the monthly group consolidation and liaising with oversea subsidiaries finance team.
• Responsible for the full set account of Singapore entities within Hotel Royal Limited Group, including preparation of draft financial statements for statutory audit.
• Responsible for overall accounting, financial and management reporting.
• Oversee the day-to-day accounting operations, providing guidance to the account executive and account assistants.
• Liaising with internal and external auditor, tax agent and relevant government bodies, if any.
• Preparing quarterly financial forecasts and annual budgets.
• Development of parameters and setting of chart of accounts, controls, input and output documents, monitoring etc. within Singapore entities.
• All other duties as assigned by the Management.

EDUCATION & WORK EXPERIENCE

• Possess at least a Degree in Accountancy or equivalent a full certificate in ACCA Accounting qualification certified by Institute of Singapore Chartered Accountants.
• Possess at least 3 to 5 years of relevant working experiences in the same capacity and preferably from the hospitality industry.
• Well-versed on Singapore Financial Reporting Standards
• Proficiency in MS Office applications and Accpac accounting systems
• Good communication and interpersonal skills.
• Ability to lead and provide guidance to team members.
• Able to work under tight deadlines and work well under pressure
• Able to lead a team and work independently.

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Sales Manager - Technology

Basic Qualifications:

• 5+ years experience selling IT Services, Software Development projects to government agencies.
• Demonstrated experience selling enterprise solutions into large/complex accounts and over-achieving quarterly and annual sales targets.
• Revenue closing sales experience.
• Must have experience in prospecting and establishing relationships.
• Go-Getter and must be willing to spend majority of time outside in the field at client engagements.
• Ability to hold meetings with senior executives.
• Good written and verbal communication skills, strong analytical and creative problem-solving abilities, excellent interpersonal skills, organizational, and operational skills.
• Entrepreneurial drive and ability to work autonomously in fast moving, quickly changing environments.

Responsibilities:

• Effectively prospect, develop, and close new government sales opportunities.
• Drive and service business
• Meet and exceed all quarterly and annual sales quotas.
• Accurately forecast quarterly and monthly sales
• Use in-depth knowledge of industry trends to consult and support prospective customers.

• Develop a relationship with regular customers.

• Follow food and safety regulations.

• Order food supplies for the kitchen.

• Ensure that customers are satisfied with food and service.

• Assist with marketing events.

• Create restaurant policies.

• Design attractive menus

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards · Preserve excellent levels of internal and external customer service · Design exceptional menus, purchase goods and continuously make necessary improvements · Identify customers needs and respond proactively to all of their concerns

As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

• Collaborate with engineers, architects etc. to determine the specifications of the project
• Negotiate contracts with external vendors to reach profitable agreements
• Obtain permits and licenses from appropriate authorities
• Determine needed resources (manpower, equipment and materials) with attention to budgetary limitations
• Plan all construction operations and schedule intermediate phases to ensure deadlines will be met
• Acquire equipment and material and monitor stocks to timely handle inadequacies
• To manage tender works including provide the directions on planning, construction technique, quality of tender submission documents, risk and issue management, tender price negotiation with suppliers and subcons for finalization.
• Assess tender documents, scope of works, checking the feasibility for qualification, financial criteria.
• Prepare presentations, risk matrix, information to top management to get approval for bidding.
• Responsible for the technical & commercial bids as per the tender requirements.

Senior UDS Specialist Sales Manager

Dell Technologies’ global business is based on expertise. It takes extraordinary knowledge to create technology that drives human progress. And it takes expert insight to sell those groundbreaking products. Our Product Specialists get to know a limited number of specialized products and services inside and out. As well as selling them directly, we’re called in to identify and support opportunities within particular customer accounts. We are the difference makers.

Join us to do the best work of your career and make a profound social impact as a Senior UDS Specialist Sales Manager on our Product Specialist team in Singapore.

What you’ll achieve

As a Specialist Sales Manager, you will be responsible for building strong customer relationships in the field and ensuring a great customer experience with existing and potential customers.

You will:

• Develop an understanding of customers’ business and solution requirements
• Gain share of wallet/spend across Dell’s portfolio of technology solutions: server, storage, networking, software, security and managed services
• Manage territory/accounts, including account planning, sales forecasting, engaging cross-functional resources and working with the virtual teams to ensure alignment across the organizations
• Regularly engage with decision makers at client facilities in performing primary duties
• Provide sales leadership and experience on large, complex sales opportunities

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 10-15 years of experience selling technology solutions where you were recognized as a top performer
• World-class customer management and strategic selling skills to enhance the success of our customers’ business and the growth of Dell
• Aptitude for understanding how technology products and solutions solve business problems
• Strong communication, collaboration, negotiation and executive presentation skills and ability to provide insight and thought leadership to senior/CIO/CXO leadership and next two levels down

Desirable Requirements

• Bachelor’s degree (BS/BA) or equivalent experience

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 01 May 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Responsibilities / Accountabilities

• Gather Fab intelligence information on Supply Chain related to Supplier, Customer and Competitor
• Deploy and execute Aligned Fab Sourcing Strategy
• Perform monthly capacity analysis and planning to secure capacity allocation to meet forecast / demand
• Continuously assess and identify potential risk and plan to enhance supply chain efficiency and cost-effectiveness.
• Identify and evaluate potential suppliers/vendors for critical materials, equipment, and services.
• Support Corp Sourcing on collaboration with Foundry engineering and operations teams to understand sourcing requirements and specifications.
• Work closely with GP to drive weekly Plan of Action to close Revenue Gaps
• Support Corp Sourcing in contracts and agreements negotiation to ensure favorable terms and pricing.
• Collaborate with Corp Souring to organize half yearly Supplier Business Review
• Monitor supplier performance and address any issues or discrepancies in quality, delivery, or pricing.
• Ensure Supplier Compliance
• Support Corp Sourcing in compensation claims

Requirements:

• Masters/bachelor’s degree in Engineering with at least 5 years’ prior experience for the wafer fabrication industry
• Ability to perform quantitative and cost analysis
• Excellent Communication skills, analytical and problem-solving abilities
• Strong understanding of contract and ability to interpret the content and its impact
• Strong negotiation skills and ability to build effective supplier relationships.
• Proficiency in procurement software (SAP or ERP) and tools.

Please apply via our corporate website under the requisition number 7234 at http://www.qorvo.com/careers/ with a copy of your detailed resume. ​

- Oversee front service daily operations (including basic stock taking, hygiene upkeep, service standards)

- Manage weekly staff scheduling

- Manage daily sales and book keeping

- Assisting accounts team with daily settlement, daily sales closing

- Building relationship with Customers (phone, email, whatsapp)

- Involve in outlet promotions and marketing

JOB RESPONSIBILITIES

• Provide efficient telephone services by answering calls promptly and in a courteous and helpful manner.
• Ensure that telephone courtesy and techniques are put into practice.
• Take note of daily events and new instructions.
• Assist guests and staff on general enquiries and connection of overseas calls.
• Furnish maximum information related to the Hotel to guests or other related parties, provided that the information is not deemed confidential such as management policies, rules and regulations and guest’s information.
• Transmit or relay accurately and promptly all messages requested by guests and staff.
• Perform other duties as and when assigned by the Management.

JOB REQUIREMENTS

• Possess at least a GCE ‘N’ / ‘O’ Level or equivalent.
• At least 1 year of experience in related field.
• Excellent in communication and interpersonal skills.
• Proficient in Microsoft Office.
• Preferably able to communicate English, Mandarin and local dialects such as Cantonese, Hokkien and Teochew to attend to hotel guests from China, Taiwan and Asia Pacific countries.
• Willing to take on a three (3) rotating shifts jobs.
• Able to work 6 days work week including Saturdays, Sundays and Public Holidays.

OTHER INFORMATION

• Yearly increment
• Annual Wage Supplement
• Incentives such as 2nd Tier Payment, Long Service Award and Extra Mile Award etc
• Outpatient medical benefits
• Dental benefits

ABOUT US

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices.

JOB SCOPE

As a Food and Beverage Outlet Assistant you are responsible to deliver friendly and courteous services to every hotel guests and customers.

JOB DESCRIPTION

• Greet all incoming hotel guests and customers who patronize the Coffee House.
• Responsible for the cleaniness and hygiene of the outlet and ensure that all guests are comfortable having their meals in the Coffee House.
• Assist in the setting up of function rooms for any events of the day.
• Set up the table with the appropriate eatery utensils to be utilised by the customers.
• Assist in the taking of Room Service orders as and when the guests made an order.
• Carry out the necessary preparation set up of morning breakfast buffet for the hotel guests.

JOB REQUIREMENTS

• Possess a Certificate in Food & Beverage operations.
• Possess a Food Hygiene Certificate from Singapore Training Institute.
• Possess at least one (1) year of experiences in related field.
• Able to work in a 6 working days environment including Saturdays, Sundays and Public Holidays.
• Able to speak English to communicate with the guests.
• Able to speak mandarin is an advantage.

OTHER INFORMATION

• Yearly increment
• Annual Wage Supplement
• Incentives such as 2nd Tier Payment, Long Service Award and Extra Mile Award etc
• Outpatient medical benefits
• Dental benefits

ABOUT US

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices.

JOB RESPONSIBILITIES

• Assist the Front Office Manager in planning, coordinating and controlling room reservation operations in the hotel.
• Handle tour groups/ ad-hoc groups, convention bookings and other correspondence pertaining to contracts by commercial companies, Travel Agents and Airlines.
• Ensure that the Front Desk staff, Reservation Agents are kept up to date with information concerning the hotel and department.
• Ensure that all daily transactions are keyed into the computer system and updated.
• Handle all incoming mails for reservations and highlights the important requirements and information.
• Attend to all replies for letters and fax with regard to room reservations.
• Perform other duties as and when assigned by the Management.

JOB REQUIREMENTS

• Possess at least a Professional Certificate/Higher NITEC in Hospitality Operations or equivalent
• At least 2 years of experience in related field
• Fluent in spoken and written English
• Proficient in Microsoft Office and Hotel systems
• Strong ability to work independently as well as a team player
• Good communication and interpersonal skills
• Work well under pressure
• May be required to work nights, weekends and public holidays

OTHER INFORMATION

• Yearly increment
• Annual Wage Supplement
• Incentives such as 2nd Tier Payment, Long Service Award and Extra Mile Award etc
• Outpatient medical benefits
• Dental benefits

ABOUT US

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices.

JOB SCOPE

Sous Chef/Leading Cook will be responsible to assist the Chef for the preparation of orders and to achieve the highest possible standards in the Kitchen, including all food preparation and storage areas, wash up, equipment, utensils and corridors in the defined area.

JOB DESCRIPTION

• Responsible to assist the Chef for preparation of menus and to achieve the highest possible standards in the kitchen, including all food preparation & storage areas, wash up, equipment, utensils and corridors in the defined area.
• Responsible for ordering of stocks and supplies including cleaning materials.
• Organize and delegate responsibilities and authorities in the department to ensure that the work is carried out effectively and distributed fairly.
• Plan weekly staff roster and to delegate work according to room accommodation, function bookings, local events and holidays.
• Supervise all Kitchen staff with particular reference to hygiene, quality control, service of food, presentation, portion control and equipment.
• Ensure that there is adequate stock of food for day-to-day operation. Keep all store rooms in a clean, tidy and hygienic manner.
• Conduct or to supervise the induction training of all new staff and to conduct both on-the-job and corrective training when necessary.

JOB REQUIREMENTS

• Possess at least SHATEC or ITE NITEC Culinary skills certificate.
• Possess at least two-three (2-3) years in hospitality/F&B industry.
• Specialised in Western and local cuisines with good organizing and coordinating skills.
• Able to work under pressure.
• Willing to take on a three (3) rotating shifts jobs.
• Able to work 6 days work week including Saturdays, Sundays and Public Holidays.
• Preferably able to communicate English and local dialects such as Cantonese, Hokkien and Teochew to attend to hotel guests from China, Taiwan and Asia Pacific countries.
• Able to commence employment within short notice period.

OTHER INFORMATION

• Yearly increment
• Annual Wage Supplement
• Incentives such as Outstanding Award, Long Service Award and Extra Mile Award etc
• Outpatient medical benefits
• Dental benefits

ABOUT US

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices.

JOB SCOPE

Housekeeping Service Agent will be responsible to perform routine duties in cleaning and servicing of public areas under the supervision of the Floor Supervisor.

JOB RESPONSIBILITIES

• Cleans and maintain hotels facilities, offices, public area, water fountain at the Front Lobby and Drive-In Areas.
• Replenish all supplies including toilet paper and soaps in Public Area restrooms.
• Perform carpet shampoo in guestrooms, floor corridors, executive offices as instructed by Housekeeping Supervisors.
• Perform other duties as and when assigned by the Management.

JOB REQUIREMENTS

• At least 1 year of experience in cleaning or related field.
• Able to understand and communicate in simple English.
• Knowledge in use of vacuum cleaner and proper chemicals handling.
• Hardworking team player and pleasant personality.

OTHER INFORMATION

• Yearly increment
• Annual Wage Supplement
• Incentives such as 2nd Tier Payment, Long Service Award and Extra Mile Award etc
• Outpatient medical benefits
• Dental benefits

ABOUT US

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices.

JOB SCOPE

The job incumbent will assist the Purchasing Officer in handling the day-to-day operations of the Purchasing Department.

JOB RESPONSIBILITIES

1. Assist in processing of documents such as Purchase Orders, Telephone Order Forms, enquiry forms for F&B tenders and indirect materials.

2. Updating of approved vendor's listing and vendor evaluation forms.

3. Prepares monthly report for petty cash.

4. Placing of orders for food service, indirect materials and re-order level of stock levels.

5. Sourcing of better priced and quality products.

6. Co-ordinate with the vendors or suppliers on the date and times of deliveries.

7. Able to negotiate with the various suppliers and/or vendors to get the best prices and quality products.

OTHER REQUIREMENTS

1. Possess at least a Certificate/Diploma in Purchasing

2. At least 2 years of relevant working experiences in the hospitality industry.

3. Proficiency in MS Office applications and other purchasing softwares.

4. Possess strong negotiation, excellent communication and interpersonal skills.

5. Good administrative and problem solving skills.

6. Understanding of purchasing, storage and issue stock control procedures.

7. Able to work independently and as well as a team.