At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans across asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams located around the globe bring broad and unique expertise. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

This position requires 5 days per week onsite in our Singapore office and occasional after hours support for moves and IT infrastructure changes.

What is Front Office Desktop Support responsible for?

Front Office Desktop Support provides technology and functional support to internal clients for issues including hardware, operating system, desktop/web applications, mobility, conferencing, and printing. Our goal is to increase users’ ability to self-service, automate contacts, enhance users’ experience, and support users in adopting new technologies. We are the primary customer interface with technology and are responsible for supporting all customer facing technologies.

What is the Associate IS Analyst-Technical Support responsible for?

Provide desktop support for Franklin Templeton employees. This includes addressing their technical issues, requests, and support of the IT Infrastructure.

What are the ongoing responsibilities of this position?

• Provide on-site technical support and customer service as well as remote user support
• Running of the server room. Able to effectively isolate issues relating to power supply, UPS, air conditioning and infrastructure cabling
• Maintain accurate tracking of tape media, loading/ unloading of tape media for backup and restoration
• Participate and conduct Disaster Recovery exercise for local office and regional offices
• Build customer relationships with the senior level employees and administrative support personnel in the office and travel to our other offices in the region
• Accountability for addressing technical issues in a timely manner and providing concise and timely updates
• Address issues that arise within the local office and tickets for local and remote users routed from the service desk
• Coordinate, setup, and support technologies used in Conference Rooms
• Provide Audio Visual Support for internal meetings as well as domestic offsite meetings
• Provide support for trading and investment management technologies
• Supports and maintains effective relationships with users in their assigned areas, especially regarding operating systems, applications, mobile devices, new technologies and communications infrastructure
• The primary value is to provide quick and effective resolution while minimizing disruption to the customer
• Actively participate in team meetings
• Ordering and maintaining inventory of IT assets as well as ensuring accurate invoicing
• Project work related to acquisitions and integration of companies
• Coordinate and support office moves, and user restacks
• Be an active advocate for the customer within IT and with outside technical groups
• Escalate issues to the appropriate teams and drive to closure
• Manage the ticketing queues to ensure issues are prioritized and actioned
• Availability to provide support outside business hours
• May include occasional travel to other offices
• Follow company guidelines, processes, and standards
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Ability to perform remote troubleshooting and provide clear instructions.
• Set up, maintain, and troubleshoot Microsoft Windows (Win 11 AND Office 365) Desktop and Laptops
• Basic Knowledge of ADS, DNS, DHCP configuration
• Handling of Asset management and vendor management
• Basic LAN (Network) troubleshooting knowledge and understanding of VLAN concept
• Outlook, MS Teams, and OneDrive configuration in end client
• Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resources
• Assist in creation of technical documentation and manuals regarding standard operating procedures and customer service guidelines relating to remote and localized IT support

What qualifications, skills and experience would help someone to be successful?

Minimum Qualifications:

• Bachelor’s or higher degree in computer science or related field
• Minimum of 2 to 3 years in a similar fast paced and dynamic environment in the desktop support role
• Excellent skills and abilities in organization, planning, multi-tasking, and flexibility
• Excellent communication and interpersonal skills
• Good problem-solving and critical thinking skills
• Ability to actively participate as part of a team as well as work independently
• Strong service delivery and customer management skills for local and remote users
• Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies
• Reliable transportation – mileage will be reimbursed when travelling to a non-primary office is required
• Excellent problem-solving and multitasking skills

Preferred Qualifications

• Experience supporting multiple facets of the business in a corporate environment strongly preferred
• Experience using ServiceNow Ticketing system

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. Hear more from our employees.

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered. Learn more about the wide range of benefits we offer at Franklin Templeton.

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to [email protected]. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request.

We regret that only short-listed candidates will be notified.

A fantastic opportunity exists for a role for a Senior Associate to join our Shipping Asset Finance Team in Singapore. With a highly supportive team culture and leading international clients.

Ideally the successful candidate will possess at least 7 years' PQE experience in shipping asset finance in order to undertake the work and responsibility entailed in this role.

About you

We are seeking a candidate who is/has:

• Qualified in England and Wales and/or any other similar common law jurisdiction
• Ideally has at least 5 - 7 years' post-qualification relevant working experience in an international law firm
• Experienced in a broad range shipping asset finance work including ship leasing, sale and purchase, novation, operating lease, lease extension, release of security, purchase leaseback and novation, acquisition and financing, co-leasing, etc
• Capable of taking the lead in the execution of sizeable client engagements
• Attention to detail and demonstrates good practical case handling skills
• Able to work under pressure and handle concurrent tasks
• A team player with good communication skills, both written and verbal
• Confident, is willing to learn and take on responsibility at assigned tasks, whilst understanding it is okay to ask for support and guidance
• Efficient, organised, and can demonstrate excellent time management skills
• Personable and able to communicate comfortably with colleagues and clients

What's On Offer

• Collegiate company culture
• Flexible working environment
• Compensation commensurate with experience
• Competitive staff benefits, annual leave, medical insurance coverage
• Opportunities for career growth and professional development through our global training program
• A range of wellness programs, office, and team bonding events

Additional Information

Kindly note that this job description is not contractual. It will be reviewed periodically and may be amended or altered to meet the needs of the firm.

If you are looking to develop your career working with a leading international law firm, with a high performing and supportive team or if you are looking for a change of setting to enhance what you can offer, then contact us for a confidential discussion by forwarding a cover letter and resumé to [email protected].

HFW aims to ensure equality of opportunity and we are actively working towards improving the diversity of our staff. All applications will be considered only on merit and the applicant's suitability to meet the requirements of the role.

HFW collects and processes personal data relating to job applicants to manage its recruitment process. The firm is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. For information on how the firm will process your data, please see our Privacy Notice on our website (www.hfw.com/Privacy-Notice), in the section "What we collect and how we use it.

Are You Ready to Help People Fulfill Their Dreams?

Join our dynamic team as an Immigration Advisor - Associate and play a pivotal role in helping expats secure their Singapore Permanent Residency. If you're passionate about connecting with people and enjoy the thrill of earning based on your performance, this opportunity is perfect for you!

Why Join Us?

• Serve as a Patient Service Associate at one of our clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic.
• Ad hoc duties assigned by Supervisor.
• 5.5 days work week.

Responsibilities:

• Design, develop, and deliver working software applications to delight customers.
• Enhance software quality using practices such as code review and unit testing.
• Adhere to the Software Craftsmanship Manifesto to ensure high-quality solutions.
• Prepare architectural and technical documentation.
• Collaborate with Business Analysts (BA) on user story elaboration.
• Assist QA teams with test automation and bug fixes.
• Support DevOps teams in building and release automation.

Experience and Skills Needed:

• Degree or Diploma in Computer Science, Computer/Electronics Engineering, IT, or related fields.
• Proficiency with version control systems like Git.
• Experience with front-end technologies such as:ReactJS
  TypeScript-related frameworks
  Mobile app development (e.g., Swift, Android)
  
• Experience with back-end technologies such as:Ruby on Rails (RoR)
  Node.js
  Java/Kotlin
  Python
  
• Knowledge of low-code application platforms (e.g., OutSystems, Mendix, Pega, Appian, MS Power Apps).
• Familiarity with Agile processes, CI/CD pipelines, and cloud platforms (AWS, GCP, Heroku).
• Proficiency in serverless frameworks, Docker, and container technologies.
• Experience with Continuous Integration tools (e.g., Bamboo, TeamCity).
• Knowledge of design patterns, unit testing, and wireframing tools like Figma.
• Exposure to mobile app development, Agile, and UX development environments is advantageous.
• Cloud certifications (AWS, Azure) and relevant low-code certifications add value.
• Personal traits: self-driven, curious, quick learner, good communicator, and strong problem-solver.

Responsibilities:

• Monitor and observe system alerts or abnormal system behaviors.
• Follow incident isolation procedures to identify and verify faults.
• Apply problem resolution scripts to fix issues or escalate them as necessary.
• Consolidate records for reporting, monitoring, analytics, or audit purposes.
• Perform post-change system health checks to ensure no undesirable behaviors are introduced.
• Manage the entire lifecycle of incident tickets, including creation, updates, escalation, and closure.
• Review and verify the accuracy of operational scripts, suggesting areas for improvement.

Experience and Skills Needed:

• Possess a Nitec, Diploma, or Degree, preferably in Engineering or Information Technology.
• Willingness to work in teams on 12-hour rotational shifts, including weekends and public holidays.
• Ability to follow documented work instructions and procedures effectively.

Responsibilities:

• Monitor and analyze the current state of the product runtime environment (both production and non-production) to ensure optimal system performance.
• Collaborate with application teams, solution architects, and security consultants to implement improvement plans based on data-driven strategies.
• Manage application and security incidents, and determine the cause of issues, working with internal teams and vendors to resolve them in a timely manner.
• Provide escalation and reporting to higher management or the incident committee when necessary.
• Develop operational and process guides to ensure compliance with audit requirements.
• Handle day-to-day operation activities, analyze statistics, and generate status and progress reports for stakeholders and higher management.
• Assist in managing an operations team, ensuring 24/7 support availability.

Experience and Skills Needed:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as an Operations Engineer or in a similar role in an IT setting.
• Experience with change management and incident management workflows, using ITSM tools such as Remedy, Zendesk, or ServiceDesk.
• Experience with cloud-native monitoring tools (e.g., Cloudwatch, Stackdriver) and the OpenAPM stack.
• Experience in implementing process automation with tools such as Terraform or Ansible.
• Familiarity with agile methodologies, DevOps pipelines, and test-driven development.
• Ability to work collaboratively with a high-performance team and positively influence team dynamics.
• Strong communication skills with the ability to convey technical issues to non-technical teams.

• Assist in the collection of payment for discharging patients

• Conduct financial counselling for inpatient stay/charges

• Perform discharging procedures for patients

• Obtain follow up appointment for Inpatient patients

• Help in additional responsibilities as assigned by supervisors

For interested candidates, please send your updated resume:

Overview

To perform laboratory diagnostic procedures and related activities so as to provide a quality laboratory service to our customers, both internal and external.

Job Responsibilities

You will be responsible for the following:

1. Receive laboratory specimens and reject those that are unsuitable for analysis.
2. Operate the Laboratory Information System to perform functions such as result query, order entry and result entry.
3. Perform waived tests and moderate complexity tests. Perform all procedures in accordance with laboratory protocols.
4. Alert appropriate laboratory personnel of critical values.
5. Report any adverse incidents to senior member of staff.
6. Prepare reagents and materials that require special handling to ensure reliability.
7. Receive and resolve queries from customers.
8. Undertake preventive maintenance on laboratory instrumentation. Notify appropriate laboratory personnel when laboratory instruments malfunction.
9. Notify appropriate laboratory personnel when test kits, reagents or other supplies should be re-ordered.
10. Perform shift duties as required.
11. Keep current with new instrumentation, techniques and procedures by attending/participating in appropriate workshops, seminars and in-service education classes.
12. Promptly carry out the instruction(s) of senior staff with regard to work procedures and duties.
13. Comply with good laboratory practice as set out by the Laboratory Accreditation Programme of the College of American Pathologists and Singapore regulatory agencies such as the Medical Audit & Accreditation Unit.
14. Comply with all requirement of the Laboratory Safety Manual.
15. Comply with DLM Workplace Etiquette in line with NUHS Core Values.
16. Evaluate new laboratory test methodologies.
17. Demonstrate laboratory procedures to trainees and new staff.
18. Guide Laboratory Technicians, Clerical Staff and Health Attendants in their work when required.
19. Participate in routine laboratory administrative work such as filling, processing of deliveries orders and invoices.
20. Any other duties as assigned by supervisor.

Qualification Required and Area of Discipline

Diploma in Medical Laboratory Science

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Preferably with 1-2 years Clinical Laboratory experience
• Good laboratory skills
• Good general health and no colour blindness
• Basic computer skills
• Good initiate and attitude
• Good communication and interpersonal skills
• Service oriented and customer focused
• Understands and meet NUHS CORE values

• To share with residents about the model of care at the CCA, including the scope of services under the Basic Service Package (BSP) and other add-on services.
• To share with residents about the different payment options and offer financial counselling to ensure awareness and prudence of residents.
• To facilitate the signing of the BSP agreement, including the execution of necessary administrative and documentation roles.
• To conduct a short questionnaire to better understand future resident demographics and assist in the necessary data collection/management.

Requirements

• Minimally GCE A level and above
• Able to commit 27 Jan to 14 mar

Interested and qualified candidates, please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599