Project Management Delivery tasks such as approach and plan definition, status tracking, issue and risk identification and resolution, resource planning, and governance execution.

Will be able to understand and follow the process of the banking system development or implementation project.

- Japanese & English Language Skills

Must read, write and speak Japanese at a high level (native / JLPT N1 or higher) to engage with our Japanese-speaking clients and stakeholders.

Must speak English at a high level (business English) to communicate with team members from diverse cultural backgrounds.

- Banking Operation or Systems Knowledge and Experiences (as possible)

Will be able to understand the banking system structure, and high-level banking business.

- Others

Cheerful, good communication skill, able to work with team cohesively with high spirit

Highly self-motivated, enthusiastic and able to work effectively with teams that have diverse IT aptitudes and cultural backgrounds.

Attention to detail and highly organized, process-focused attitude.

Good conceptualization and analytical skills, enabling. Comprehension and development of solutions for complex business issues.

Ability to manage short, medium, and long-term planning horizons con

The Plattering Co is known for its creative and hearty sharing platters, bowls and bentos and beautiful cheese platters and grazing table displays.

We are seeking a motivated and positive Sales Manager to join our dynamic and fast- growing team. The Sales Manager is responsible for developing and executing sales strategies to attract new clients and increase revenue in the catering services sector. This role involves identifying market opportunities, building and maintaining client relationships, and achieving sales targets through effective planning and negotiation. The Sales Manager will work closely with the operations and marketing teams to ensure seamless service delivery and customer satisfaction.

Key Responsibilities:

Sales Strategy & Planning:

• Develop and implement a comprehensive sales plan to achieve revenue targets and expand the client base in both corporate and private catering sectors.
• Identify and analyze market trends, customer needs, and competitive activities to identify new business opportunities.
• Prepare and deliver sales forecasts, pipeline reports, and performance analysis to the Directors and Managing Directors.

Client Acquisition & Relationship Management:

• Proactively identify and approach potential clients, including corporate businesses, event planners, venues, and private clients, to secure catering contracts.
• Build and maintain strong, long-term relationships with key clients to ensure repeat business and customer loyalty.
• Conduct sales presentations and meetings to showcase catering services, menu offerings, and company capabilities.

Contract Negotiation & Proposal Development:

• Prepare customized proposals, quotes, and contracts that align with client needs and company pricing strategies.
• Negotiate terms and conditions with clients to maximize profitability while ensuring client satisfaction.
• Manage the entire sales cycle, from initial inquiry through to contract signing and follow-up after service delivery.

Collaboration with Operations & Marketing Teams:

• Work closely with the operations team to ensure that client expectations are met and that events run smoothly.
• Collaborate with the marketing team to develop promotional materials, digital campaigns, and event-specific marketing efforts.
• Provide feedback from clients to improve menu offerings, service quality, and overall customer experience.

Sales Reporting & Analysis:

• Monitor and track sales performance against targets, preparing regular reports for management.
• Maintain records of customer interactions, sales activities, and pipeline status.
• Analyze sales data to identify areas for improvement and recommend adjustments to sales strategies.

Customer Service & Issue Resolution:

• Act as the main point of contact for clients during the sales process and after service delivery, addressing any concerns or issues that may arise.
• Ensure high levels of customer satisfaction through prompt and professional communication and follow-up.
• Gather client feedback to assess service quality and identify opportunities for improvement.

Qualifications:

• Bachelor’s degree in Business Administration, Sales, Marketing, Hospitality Management, or a related field.
• Minimum of 3-5 years of experience in sales, preferably in the catering, hospitality, or events industry.
• Proven track record of achieving sales targets and growing client portfolios.
• Strong understanding of the catering business, including food and beverage services, event planning, and customer service.
• Excellent communication, negotiation, and presentation skills.

Skills & Competencies:

• Results-driven and highly motivated with a strong sales aptitude.
• Ability to build and maintain strong relationships with clients and partners.
• Strategic thinker with the ability to identify market opportunities and develop tailored sales approaches.
• Strong organizational skills and attention to detail.
• Ability to work independently as well as part of a team.
• Flexibility to adapt to changing client needs and market conditions.

Working Conditions:

• This position may require travel to meet clients, attend industry events, or conduct site visits.
• Flexibility to work evenings and weekends as needed to accommodate client schedules and events.

To apply, email your resume to [email protected]. Kindly note that only shortlisted applicants will be notified.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Project Manager (Brand Operations) 

Fixed term contract

We're looking for a highly motivated and detail-oriented Project Manager to champion brand consistency across our tech client’s APAC go-to-market (GTM) activations. You'll be the guardian of our client’s brand, ensuring that every campaign, event, and piece of content aligns with their brand guidelines and messaging. If you're passionate about AI, possess exceptional project management skills, and thrive in a dynamic environment, this role is for you. 

Role: 

• Champion brand consistency: Ensure all GTM activities across APAC adhere to our brand guidelines and messaging.
• Manage brand review process: Scrutinize brand-related content (e.g., website copy, social media posts, presentations) to ensure alignment with guidelines.
• Collaborate with marketing teams: Work closely with product marketing to maintain a GTM activity calendar for leadership visibility.
• Maintain playbooks: Stay updated on brand changes and ensure regional playbooks reflect the latest, collaborating with agencies on collateral updates.
• Stay informed: Keep abreast of industry trends, competitive landscape, and consumer needs in APAC.
• Foster relationships: Build strong relationships with key partners and agencies across the region.
• Manage projects: Deliver projects on time and within budget, adapting to changing deadlines and priorities.
• Communicate effectively: Provide clear and concise communication to global and local stakeholders.

You:

• BA/BS degree or equivalent experience
• 6+ years of experience in an advertising agency or in-house capacity working in a technology or entertainment company  in project management

• Passionate about AI: possess a strong understanding of industry trends.
• Adaptable: Able to manage ambiguity and thrive in a constantly changing environment.
• Project management expert: Exceptional project management skills with a proven track record of success.
• Excellent communicator: Able to create clarity, provide clear instructions, and communicate effectively with diverse stakeholders.
• Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects spanning across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Primary Function of Position

The Commercial Distribution Manager for ANZ & ASEAN is responsible for establishing, developing and supporting the assigned Distributor.  This involves becoming an expert in ISI commercial operations, sales processes, use of surgical robotics and building high-performing teams that establish mutually beneficial distributor relationships.  The position requires a number of capabilities including leadership competencies, clinical competencies, and a broad network within the surgical space, with commercial acumen.  She/He is expected to provide an extraordinary degree of communication, collaboration and information gathering while recommending solutions to Distributor Principals and ISI Leadership team.

Essential Job Duties

• Conduct proper due diligence on the current distributor and provide an executive summary.
• Teach distributor all aspects of clinical business, procedures and capital sales process.
• Assist distributor in developing their business plans, including quarterly system and procedure targets to achieve or exceed their goals. 
• Organize annual business planning meetings and quarterly business reviews with the distributor along with the appropriate planning and follow up communication.
• Organize and coordinate surgeon training activities utilizing the Technical Training Pathway (TTP).
• Develop/align on regional strategy to support the adoption of da Vinci surgery over 3-5 years with the Distributor.
• Conduct regular “field visits” in coordination with distributor representatives to understand market dynamics, provide coaching and bring value to customers to support the adoption of da Vinci surgery. 
• Provide distributor’ representatives with new and existing product information and assist them during initial launch and utilization of new products.
• Coordinate with multiple IS stakeholders (Customer Training, Sales Training, Regulatory, etc.) and distributors to maximize resource utilization, drive efficiency, continuously improve process.
• Assist distributor personnel with their operational activities including best practices with procedure coverage at hospitals, weekly reporting accuracy, capital sales and weekly forecasting. 
• Develop National and Regional Key Opinion Leaders (KOL’s), reference sites and epicenters.
• Review and propose Intuitive Surgical presence in national congresses and symposiums.
• Timely expense reporting with an unwavering ethical business attitude.
• Perform due diligence on the distributor ability to support Intuitive Surgical customers’ needs based on distributor agreement terms and conditions

Job Responsibilities:

• Provide Technical Support services including: Data Centre operations, equipment maintenance and service provisioning
• Manage multiple concurrent interdisciplinary projects and ability to work in a team
• Lead, manage/support and deliver the Data Center related initiatives with coordination with both external and internal stakeholders
• Collaborating with internal stakeholders to design/define and develop the SOP for Data Center services and in-house machine rooms
• Asset and Inventory management within Data Center and in-house machine rooms
• Support Data Centre/Machine rooms related audit duties, record validation and housekeeping work
• Incident handling, problem troubleshooting and escalation to upper tier
• Organize and co-ordinate Business Continuity Activities/Drill
• Maintain accurate records, document all problems, and prepare reports
• Maintain accurate IT Asset inventory/records and prepare reports
• Ad-hoc duties as assigned

Job Requirements:

• Min 10 years of experience in Data Center industry and operations
• Experience in DC Design Engineering, Project management and implementation
• Experience with professional consultant in planning and executing Engineering studies.
• Bachelor degree or in Mechanical / Electronic or Industrial Engineering or related disciplines
• Experience working with external vendors
• Customer focus with good communications and interpersonal skills
• Good communication in English speaking and writing
• Discipline, self-initiative, self-motivate

We regret to inform that only shortlisted candidates will be notified.

Job ID: 10067768

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Team Summary

Value Added Services (VAS) Sales Operations team is fundamental in driving sales effectiveness through strategic planning, sales process improvement, insights through data to support the business and stakeholders in decision making. Sales Operations team will foster collaboration and provide integral support to VAS leaders and sellers  in achieving their goals. This team is critical in supporting the sales business on a day to day basis.

What a Sales Operations Manager for Value Added Services (VAS) does at Visa:

The Sales Operations Manager will be a collaborative and detail-oriented team player within a variety of functional areas, including Sales, Product, Finance, Merchant Acquiring to name a few. The ideal candidate will have at least 8 years of sales support experience in a high-tech, software development, or SaaS delivery environment.

What we expect of you, day to day:

• Additional responsibilities include: providing Sales and Client support to the APAC Sales organization on various matters ranging from order acceptance, quoting, best practices, pricing approvals, or liaising with other departments for responses and resolution.

• Extreme attention to detail, excellent written and verbal communication skills and creative problem-solving abilities are must-have qualities.

• Maintain and ensure field compliance of sales policies, procedures, and rules of engagement related to all aspects of Sales Operations including approval requirements, escalation processes, and compliance with standard guidelines.

• Provide sales support regarding the structuring of MS Dynamics accounts and opportunities.

• Review Pricing Quotes for accuracy and completeness, while ensuring quotes are approved within pricing and discount guidelines and adherent to policy.

• Assist and support the sales teams with processes, training, and documentation. Prepare training materials and ability to present in large group settings.

• Recommend efficient workflows within the MS Dynamics environment as it relates to supporting the APAC Sales Team.

• Introduce improvements to improve accuracy of processing orders that increase efficiencies for existing and new processes.

• Recognize opportunities and drive internal improvements and proficiencies within the Sales Operations process.

• Provide adhoc support to sales teams on Service Level Agreement drafting, RFP Responses, Audits and Novation Agreements

Why this is important to Visa

With Value Added Services (VAS), you will have an opportunity to shape the payments experience globally. Being part of Visa, the world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Summary

This position is responsible in ensuring a safe environment for the hotel employees and guests, and safeguards the assets of the hotel. The Security Manager assists the Management, employees and guests in every way that is consistent with the protection and prevention objectives.

Job Responsibilities

• Prepare monthly staffing schedules, monitoring staff attendance and assist in planning work schedules.
• Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
• Handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, and guests of the Hotel.
• Be proactive in guests’ requests and anticipate Safety needs according to Singapore’s events.
• Maintain a high level of controlling details within the guest areas.
• Conform to and enforce Security policies, procedures, rules, and regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.
• Prepare the annual capital and operating budgets for the Department.
• Ensure that all potential and real Hazards are reported immediately and rectified.
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
• Assist in safety and emergency training for all employees.
• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.
• Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.
• Perform other duties as directed by the General Manager.

Founded in 2006, Sun Venture is a long-term investor with a methodical and disciplined investment approach. At Sun Venture, we invest globally and across different asset classes such as public equities, fixed income, private markets funds, real estate, private equity and alternatives.

www.sunventure.com

The Manager will report to the Financial Controller and be responsible for the spectrum of finance functions, including accounting, consolidation and finance operations of Sun Venture's assets. Working closely with various stakeholders, the Manager plays a critical role in ensuring compliance with our internal policies, financial reporting standards and relevant regulations. These include to:

• Prepare the full set of monthly management accounts for entities, including issuance of invoices and making payments
• Review the full set of monthly management accounts prepared by junior employees
• Ensure audit, tax and regulatory compliance, including liaising with auditors on annual statutory audit and annual returns filing, liaising with tax agents on corporate tax filing, preparing and completing quarterly GST filing as well as filing with various other government agencies
• Prepare and review management reports to provide updates on the business performance to the management team
• Participate and support the budget and forecasting process, and perform variance analysis to identify opportunities for growth and cost discipline
• Participate and support process improvement initiatives

• Degree in Accountancy/Finance with CPA/CA (or equivalent) qualifications
• Minimum 6-8 years relevant accounting experience in real estate, private equity, or asset management industry, including at least 2 years in managerial roles
• Knowledge of financial reporting standards, tax regulations and compliance requirements of the real estate, funds and asset management industry
• Highly organised and detail-oriented, with a commitment to maintaining accuracy and compliance
• Able to work independently and in a team, with strong communication and interpersonal skills
• Proficiency in various Microsoft applications, including Excel, PowerPoint, and Word
• Familiarity with Yardi and Microsoft Power Platform is an added advantage

The successful applicant will be placed on a one-year contract.

Job Description:

• To manage and negotiate pricing, commercial terms with local and overseas suppliers and recommend the most competitive suppliers and subcon.
• With experience in Import-export related transactions affairs.
• Ensure continuous supply of required goods and materials and communicate any supply problems which may pose a risk or impact on business operations.
• Negotiate contracts, improved prices and terms of business with suppliers and review opportunities to make business savings utilising negotiation and procurement best practice tools and methods.
• Review specifications and ensure materials ordered meet proper quality standard and comply to contract specifications.
• Maintain and update list of approved suppliers and their qualifications, delivery times, and potential future development.
• Lead and oversees the procurement team to achieve departmental objectives and professional and career growth of staff.
• Facilitate effective communication between procurement team, internal stakeholders and vendors, to ensure smooth procurement operations.
• Perform other duties as assigned.

Job Requirements

• Degree in Supply Chain Management, Procurement, Quantity Surveying, Business, Engineering, or a related field.
• A minimum of 7 years of relevant experience, preferably in a Procurement Department within the Construction industry.
• Required language(s): English & Mandarin (to handle queries and feedbacks from English & Mandarin speaking associates, clients and customers).
• Capable of working independently with strong negotiation skills.
• Detail-oriented, analytical, and possesses excellent problem-solving abilities. Excellent team member, proactive in managing issues and possess sense of responsibility and ownership in his/her work and results.
• Able to work 6 working days on Site.

Duties & Responsibilities:

1. The Senior Construction Manager shall play a key role in the conceptual development of the various construction projects and oversee its organization, scheduling, and implementation
2. He/She will be required to plan, lead and monitor progress and performance against the project plan whilst managing the day-to-day operational aspects of projects which includes manpower planning, construction progress monitoring, preparation of master schedule and cost control
3. Responsible for cost management to manage projects within approved budgets, include materials, manpower and machinery cost control for new and running projects
4. Responsible for exercising timely instructions to deal with the results of delays, or emergencies at construction project sites
5. Reviewing manpower planning and monitoring of works schedules to ensure orderly delegation of jobs and smooth operation.
6. Ensure to exercise effectively safe and economical methodology and enforces project standards
7. To maintain close collaboration with Project Managers, Architects, Engineers and all stakeholders to minimise errors in the process to achieve smooth completion of projects
8. To liaise closely with clients, consultants, sub-contractors, relevant authorities and developers in resolving site issues and authorities compliance issues
9. Provide evaluation/findings and project results to HQ Tokyo in Japan on a regular basis

Requirements:

1. Minumun 10 years relevant working experience within the Construction industry
2. Should possess a minimum qualification of Degree in Engineering or Architecture or equivalent qualification
3. Ability to prioritize tasks well and able to work independently
4. Able to work under stress and complete tasks within set deadlines
5. Fluency in spoken and written Japanese would be advantageous as the incumbent will be required to communicate and collaborate with Japan Head Office

Position Overview:

The Digital Media Marketing Manager will oversee the development and implementation of digital marketing strategies to achieve our brand's objectives. This role focuses on creating, managing, and analyzing content across social media platforms, digital advertising, SEO, and other digital channels to increase brand visibility and enhance customer engagement. The Digital Media Marketing Manager will work closely with creative, analytics, and product teams to drive results.

Key Responsibilities:

1. Digital Strategy & Campaign Development:Develop and implement a comprehensive digital media strategy aligned with the company’s goals.
   Plan and manage multi-channel campaigns across paid, owned, and earned media to drive customer acquisition and retention.
   Collaborate with internal teams to create digital marketing content, including blog posts, videos, graphics, and other engaging assets.
   
2. Social Media Management:Oversee social media accounts, create engaging content, and respond to user interactions to build brand loyalty.
   Develop and execute social media strategies for platforms like Facebook, Instagram, Twitter, LinkedIn, TikTok, and others.
   Analyze engagement metrics and adapt strategies to maximize reach and impact.
   
3. Paid Media & Advertising:Manage and optimize paid advertising campaigns on platforms such as Google Ads, Facebook Ads, and other relevant channels.
   Monitor budget spend and adjust campaigns to achieve the best ROI.
   Conduct A/B testing and apply findings to improve ad performance.
   
4. Search Engine Optimization (SEO) & Content Marketing:Optimize web content to improve organic search rankings and enhance user experience.
   Collaborate with the content team to produce SEO-friendly blog posts, landing pages, and product descriptions.
   Track and analyze site traffic, conversions, and bounce rates to inform content strategy.
   
5. Analytics & Reporting:Utilize digital analytics tools (e.g., Google Analytics, Facebook Insights, HubSpot) to track and report on campaign performance.
   Provide actionable insights and recommendations based on data analysis to improve marketing efforts.
   Create regular reports for leadership on key metrics, ROI, and conversion rates.
   
6. Collaborations & Partnerships:Identify and develop partnerships with influencers, media partners, and digital content creators to expand brand reach.
   Coordinate joint marketing efforts with other departments, such as sales and product development.
   
7. Market Research & Trend Analysis:Stay updated on industry trends, competitor strategies, and emerging digital marketing tools and techniques.
   Conduct regular market research to understand customer behavior, preferences, and digital usage.
   
8. Team Leadership & Development:Oversee and mentor junior digital marketing team members.
   Provide training and guidance to ensure team members are aligned with the latest digital marketing practices.

Qualifications:

• Bachelor’s degree in Marketing, Digital Media, Business, or a related field.
• Proven experience (typically 3+ years) in digital marketing, preferably in a managerial role.
• Proficiency with digital marketing tools (e.g., Google Analytics, Facebook Business Manager, SEO software).
• Strong knowledge of social media platforms, digital advertising, SEO, and content marketing.

Responsibilities

• Review and understand statement of works, drawings and schematics, to determine time to deliver and resource planning and management for the project period
• Responsible for coordinating all activities associated with the timely, accurate, and on-budget completion of the project
• Provide project management guidance to the team
• Identify and resolve site issues effectively and efficiently
• Provide regular project reports/updates to customers and stakeholders
• Manage customer expectations and requirements
• Ensure compliance with safety and industry standards throughout project lifecycles
• Coordinate turn-over of project to service department at the end of each project
• Measure project performance to identify areas for improvement

Requirements

• Diploma or Degree in Audio-Visual, Information Technology, Electronics, or equivalent
• Minimum 3 years project management experience in the AV industry
• Understand AV system functionality and installation processes and techniques
• Understand technical and construction documents
• Strong interpersonal skills; ability to work with diverse groups
• Effective communication skills
• Resourceful and able to adapt according to the changing environment
• Valid and current PMP Certification preferred

• To support with the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters
• To identify and ensure that the appropriate line manager is aware of quality, safety, health and environment issues
• To maintain effective project governance, processes and systems to be utilized throughout project
• Project planning, including producing the detailed project plan
• To lead and facilitate the overall cross-functional project team
• To manage the change control process
• To monitor and advise upon project finances
• To manage the flow of project information between the team and the client, through regular meetings and written communications
• To prepare formal project progress and other reports
• To take a leading role in interfacing with the client and other consultants, at all project stages
• To identify opportunities to develop new business with existing clients and reporting such opportunities to the appropriate line manager
• To ensure that key information and learning generated from each project is input into the Turner & Townsend internal database
• To ensure prompt client invoicing and utilizing of internal accounting systems in order to monitor a project’s financial status

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• · Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Internal Audit (IA) provides independent assessments of Citi’s control environment, risk management and governance for key stakeholders including Citi’s board of directors, senior management and regulators. We are a global function with over 2,500 professionals providing assurance across all of Citi's businesses.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Audit Manager - Hybrid (Internal Job Title: Sr. Auditor I - C12) based in Changi Business Park, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Senior Auditor is responsible for performing moderately complex audits and assessments of Citi’s risk and control environments in coordination with the Audit team. The overall objective is to utilize in-depth subject matter expertise to contribute to the development of new techniques / processes for the area or function and help Citi reach business goals.

In this role, you are expected to:

• Perform validation of regulatory issues relating to risk management, including drafting reports, presenting issues to the business, and discussing practical solutions

• Draft audit reports and present issues to the business while discussing practical cross-functional solutions

• Complete assigned regulatory issue validations within budgeted timeframes, and budgeted costs

• Monitor, assess, and recommend solutions to emerging risks

• Contribute to the development of audit processes improvements, including the development of automated routines

• Apply internal audit standards, policies, and regulations to provide timely audit assurance and influence audit scope

• Develop effective line management relationships to ensure strong understanding of the business; Acts as SME to senior stakeholders and /or other team members

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

•At least 3-5 years of experience a highly regulated industry or a BFSI

• Experience with working in or auditing Risk Measurement and Management including Credit Risk, Counterparty Credit Risk, Market Risk, Risk Reporting, Risk Capital, and Treasury/ Liquidity Risk Management (Credit or Market Risk experience preferred)

• Subject matter expertise regarding audit technology’s application

• Related certifications (CIA, FRM, or similar) and Bachelor’s/University degree preferred

• Has the ability to operate with a limited level of direct supervision; Can exercise independence of judgement and autonomy

• Effective verbal, written and negotiation skills and project management skills

• Effective leadership skills; Effective influencing and relationship management skills

• Demonstrated ability to remain unbiased in a diverse working environment.

What we can offer you

This is a role that will offer you the opportunity to build and develop an in-depth knowledge within Internal Audit and drive your career forward.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Government Solutions Business Unit is looking for a Project Manager

Internal Code: A24093

What will you do?

• Manage IT projects from award of tender to delivery and maintenance, while keeping time, quality and costs constraints under control
• Develop overall execution plan & ensure the roles and responsibilities, deliverables and schedule are clearly communicated to the team members and customers
• Manage development phases of the project, i.e. plan, assign and track progress of development
• Document project specifications and design and implement system based on requirements gathered
• Maintain excellent client relationship with the customer
• Conform to best-practice Project Management processes and documentation
• Technical Presales
• Engage customers in the study and analysis of their requirements and customise solutions according to their needs
• Do presales demonstrations & presentations at the customer’s side
• Provide technical inputs to tenders and proposals
• Assist in preparing sales kits
• Oversee the setup and maintenance of demo sites and systems from ground up.

What are we looking for?

• At least 5 years of IT Application PM experience in recent years.
• Well versed in Agile and Waterfall methodologies and execution
• Recent relevant experience in Vendor and Contract Management, Change Management / Service Request Management, Problem/ Incident Management.
• Strong analytical, conceptualisation and problem-solving skills.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Results and customer oriented.
• Effective communication skills.

It will be advantageous if you have:

• Relevant experience in supporting Government Projects.
• Exposure in managing project budget, timeline as well as scope.
• Experience in supporting applications operations.
• PM certifications, SCRUM master certification and/or practical experience with Agile Methodologies, tools and delivery.
• A strong understanding of cloud services, including AWS (Amazon Web Services) and Microsoft Azure.
• A proven track record of managing government/complex projects from inception to completion, ensuring they are delivered on time, within scope and budget.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

• Authorize and organize the establishment of major departments and associated senior staff positions
• Select middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditions
• Manage finances or budget
• Develop, implement and analyze budgets
• Lead and co-ordinate teams of data administrators in the development and implementation of data policies, standards and models
• Human resource planning and development

About the job

• Leading a team of finance professionals. Oversee the operations and development of the company’s finance departments including creating and reviewing policies and conducting regular assessments of financial procedures.

• Timely and effective handling of month-end closing process.

• Timely preparation and review of monthly management reports.

• Oversee AP, AR, and GL functions. Monitoring turnover days and support for customer and vendor management.

• Review of Intercompany Reporting and liaise with counterparty for account reconciliation.

• Review Fixed Assets recording and filing.

• Treasury Management - Prepare cash flow forecasts, cash flow statements and projection, including placement of Fixed Deposits, FX hedging, Bank Guarantee etc.

• Liaise with auditors for year-end audit, including preparation of the necessary schedules and financial statements. Robust knowledge on project accounting and revenue recognition.

• Liaise with tax agents for various tax filings e.g. annual corporate tax including preparation of the necessary schedules.

• Sound knowledge in cross border taxation.

• Liaise with corporate secretary for preparation of Board Resolutions.

• Support ongoing Finance automation projects.

• Provide support and advice for executive management on business decisions.

• Identify areas with exposure to risk/potential risk and suggest solutions to mitigate the risks. Constantly looking into strengthening current internal control and process improvement.

• Keep abreast of on-going accounting and reporting changes in IFRS and local reporting standards.

Requirements

• Possess bachelor’s degree in accountancy and finance and / or master’s degree in business administration (top rated universities).

• Possess accounting certification (CPA/ CA/ ACCA).

• Possess a minimum of 8 – 10 years of related experience, thereof at least 4 years in one of the big fives.

• Knowledge in SAP system will be advantageous & BI tools.

• Strong Communication & Presentation Skills.

• Team player & excellent leadership skills.

• Supervisory experience is preferred.

• Successful track record in establishing high performing Finance teams.

• Excellent analytical skills.

• Driven by passion to go for the extra mile.

• Trustful, highly engaged and reliable manager with ambition to become a Finance Director or CFO.

Responsibilities:

• Oversee organization’s office services, facility services & facility improvement initiatives
• Supervise & motivate office, facility and outsource in-house facility service teams to ensure daily office, facility and building operations are carried out seamlessly
• Formulate substantiable administrative and facility management strategies, policies and procedures to devise ways in streamlining work processes and reduce cost
• Manage change management and rollout facility optimization initiatives in the office layout and building facility
• Manage premises-based property protection insurance programmes and project bidding insurance programmes
• Manage admin and facilitybudgets and monitor relevant common and dept expensesto meet Company’s budget policy and guidelines
• Ensure strictly compliance on EHS and other stipulated statutory regulations for the running of building services and facility operations
• Manage tenant services related to office services, building services and facility maintenance
• Keep abreast on the latest cost-effective solutions and implement best practices on office, building maintenance and facility improvement projects
• Source and oversee office/facility contracts and supervise service providers for building services such as catering, cleaning & security services
• Plan and implement premises-wide facility maintenance programmes and improvement projects
• Implement corporate facility management improvement programmes in all country offices

Requirements:

• Degree in Facilities Management/Business Administration
• Minimum 8 years of relevant experience in facility management, office administration, or a related field
• Experience in a supervisory or managerial role is preferred, demonstrating leadership and team management capabilities
• Strong leadership and team management abilities
• Knowledge of facility management best practices and regulations
• Experience in budget management and cost control
• Ability to implement change and manage projects effectively
• Strong communication and interpersonal skills
• Preferably someone with some of these certifications - Certified Facility Manager (CFM), Facility Management Professional (FMP), Project Management Professional (PMP), Occupational Health and Safety certification

Responsibilities:

• End to end stakeholders management

• Manage customer support after the conclusion of the contract

• Responsible of transparent and traceable billing of contracted services

• Single point of contact for all issues and requests with regard to steering, planning and controlling the services to be provided by T-Systems

• Manage continuous improvement of interaction with regard to Customer-to-Customer processes

• Accountable for projects and major orders or services, i.e. more complex services which are not in the scope of regular operation

• Coordinate external suppliers (subcontractors)

• Establish a coordinated and timely service reporting, conducting service reviews and controlling service levels

• Implement changes in line with the contractual stipulations and in cooperation with the units involved

• Propose measures for continuous improvement of service performance

• Identify opportunities and topics in areas where T-Systems has profound experience and is capable of contributing to the customer’s added value beyond the contractually agreed scope of services

• Coordinate operational and strategic targets with the customer.

• Single point of contact to the customer for all non-contractual and non-commercial items including relevant liquidated damages

• Plan, organize and leads regular progress meeting

• Close cooperation with Operation Manager to provide service operations maintained to contractual service level requirements

• Adherence to accreditations / certifications as required, including but not limited to ISO 20000 and ISO 27001

• Driving continuous improvement within the services provided which are evidenced through customer satisfaction ratings

• Driving innovation in Service Operations to improve quality of service and cost efficiency

• Provide ‘Out of Hours’ management escalation for severe business impacting issues

• Ensure conformance to T-Systems’ and the local/global security policy in close cooperation with Customer Security Manager

General Requirements:

• Planning and control of existing revenue and of service delivery in time / quality / costs

• Contract implementation in commercial systems as well as initial and formal ordering

• Ordering of internal / external deliveries including order processing and project contracting of multidisciplinary project teams (e.g. transition and implementation projects)

• Quality monitoring at the contract level

• Ensuring agreed terms of delivery and services

• Project management of small to medium customer deliverables

• General knowledge of IT Infrastructure, Cloud Concepts and Digital Transformation

Communications / Reports

• Regular communications with customers for delivery and services within the contractual framework. Face to Face, virtual, email and telephone based.

• Contact person for the customer for commercial matters within the contractual framework in coordination with the account teams

• Handling of customer complaints and escalations within the framework of the complaint management process

• Conduct customer service reviews and track derived measures and activities

• Regular communications with Operations and Sales for performance and quality

• Providing the agreed invoicing data

• Tracking invoice payment

• Customer reporting / SLA monitoring according to customer requirements, management reporting (technical and SLA)

• Ensuring high customer satisfaction – including measurement process

Sales Process

• Driving the up-selling and cross-selling sales process within the account

• End-to-end ownership of the sales to delivery process (feasibility, time, quality, budget)

Financials

• Responsibility for revenue, expenditure, gross profit and complete invoicing

• Responsibility for budgeting and forecasting revenue, gross profit of contracts (existing business) in coordination with account team

• Ensuring capacity management to secure the required Service line tasks

• Responsibility for contract management and controlling (internal and external)

Language Proficiency

• Able to speak and write fluently in Japanese and English (for Japanese speaking customers)

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is hiring for Technical Product Manager

Internal Code: A24114

What will you do?

• Work closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.
• Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.
• Work with Product Owner and Product Manager to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization.
• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.
• Propose feasible ideas and solutions or engage subject matter expert to provide aid and improve the quality of the product.
• Coordinate with relevant project teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.
• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.
• Review and ensure that all documentations are complete and of quality.
• Maintain and continuously refine Product Backlog.

What are we looking for?

• Have strong background in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline.
• Have minimal 3 years business analyst experience in software development projects and working experience in an Agile environment and Cloud platform.
• Possess the ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively.
• Possess business case and user-stories development skills.
• Good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders.
• Strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving.
• Good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions.
• Experience with Confluence, JIRA, GitLab, SonarQube, BPM modelling techniques and methods will be an added advantage.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

YOUR IMPACT _________                  

The Regional Assistant Retail Education Manager plays a key role in driving and animating the Makeup category, digital and client experience education strategy in Travel Retail Asia Pacific (TR APAC). As the subject matter expert in Makeup, you will be an integral part of the regional training team to adapt and create content for estimate population of 700 Beauty Consultants across 250 doors in the APAC region. You will lead the Makeup specialist development plan and build a community of passionate Dior Color Stylists and Makeup Artists.

With responsibility to support transversal projects within digital learning, you will manage makeup e-modules and drive BC engagement within this digital learning community. Together with the education and marketing team, you will collaborate to organize events such as BC seminars, Train-the-Trainers (TTT) and other engagement activities.

Reporting to the Regional Senior Retail Education Manager, you will also work closely with the Training Managers to support their training content needs, and with the Regional Marketing team to refine retail tools, services and exciting experiences for our customers.

YOUR MISSION _________

MAKEUP CATEGORY TRAINING

• Be the voice of Travel Retail APAC for Makeup Education
• Adapt and transmit centrally-created Makeup training modules and tools for TR APAC, collaborating with Regional Makeup Marketing and each market’s Training Managers (TM) on needs and strategy. 
• Deliver Train-the-trainer to TMs on key makeup modules including novelties, integration, professionalization, and specialization level.
• Closely follow global and regional Makeup trends, transmitting them to the field team through creation of digital content and videos.
• Work closely with the Digital Training project team to digitalize makeup modules.
• Together with the Regional Training team, produce Generic Staff 3-axis training modules and tools.
• Work with vendors to translate and proof-read Makeup training content developed by Central and/or Regional.
• Collect feedback to continuously improve quality of materials to address the markets’ needs, provide advice for category and trade marketing and business development teams on services. 
• Plan Makeup learning calendar and maintain Makeup modules library, ensuring that all content is available in a timely manner to support launch calendar and Makeup curriculum.

• Adapt Makeup services according to the region’s needs and implement in timely manner (with launches, new openings etc.) 

MAKEUP SPECIALISTS’ DEVELOPMENT AND COMMUNITY ENGAGEMENT

• Plan and rollout yearly Makeup Specialist certifications with every market.
• Build field team’s passion in Makeup, identify and develop Makeup Specialists (Color Stylists & Makeup Artists).
• Build field team’s makeup expertise, makeup demonstration and application, and selling skills through seminars/ webinars, digital and/or physical.
• Maintain frequent communication with Makeup community via the digital training app, share relevant retail information and social media buzz updates. 
• Work closely with markets to consolidate and share key insights on Chinese and Local consumer trends and selling approach.

• Forecasting of grooming products and gifts for Makeup specialists & BCs and ensure timely order for on-counter date.

• Support the Senior Retail Education Manager with budget updates on tools, grooming and gifting expenses.

MAKEUP SERVICES AND TOOLS

• Lead the implementation of Makeup services, adapted to the format of market’s needs, from on-counter to animations/VIP events.
• Ensure a consistent standard of makeup service excellence across key boutiques, with expert consultations, artistry skills and cross-selling capabilities.
• Train-the-trainer on Makeup Retail tools (Lip Tool etc.) and Makeup services (consultation, pampering, masterclasses).
• Responsible for the update of Makeup Retail Tools for the POS
• Collect feedback and provide advice for makeup category marketing and business development teams on retail tools and services. 

PLAN MAKEUP LEARNING CALENDAR AND MAINTAIN MAKEUP MODULES LIBRARY

• Provide a clear roadmap of the learning support provided and required from various stakeholders.
• To download the centrally-created modules into the regional SharePoint folders, releasing the adapted content in a timely manner to ensure ample support for launches, and maintaining an organized library of modules for trainers.

BC SEMINAR / SPECIALIST SEMINAR / GOLDEN STAR NOMINEES

• Be a key member of the organizing committee of regional key events.
• Design, plan and organize the workshops and activities for makeup category.
• Collaborate with forecast team to ensure the supply of gifts and product testers.
• Where needed, to support the project manager of the Seminar/Event.

ADMINISTRATIVE AND OPERATIONAL SUPPORT

• Create, Manage and Monitor all Training Packages on InDior App for all categories (Forecasting Tool)
• Collaborate with Regional and Market Trainers on each FM Run to forecast quantity allocation for training gifts, grooming kit, uniforms and couture gifts.
• Track market consumption as per forecast to ensure minimal wastage.
• Liase with supply team on item availability and cascade info to market to ensure timely delivery.
• Support in uniform & grooming plan.
• Support in the financial processing of quotations, POs, invoices and updating of budget expenses.