Job Description

We seek highly motivated individual who is keen to pursue a career in contact centre customer service to join our Customer Experience Team.

The Job

• Attend to phone-in enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues
• Guide subscribers on digital publications
• Handle email correspondences
• Manage customer relationship through effective follow-up and appropriate resolutions
• Able to interact with customers on digital support channels in a professional and timely manner

Job Requirements

• Diploma with one year of customer service experience preferably in a call centre environment
• Good interpersonal and communication skills
• Able to converse in Mandarin with our Chinese speaking subscribers
• Able to work under pressure and in a fast paced environment
• Familiar with social media channels and platforms (such as Facebook, Twitter, chat bots).
• Tech savvy, creative thinking and resilient
• Passionate about customer service

Working hours

• Monday to Friday, 8.30am to 6pm. Overtime may be required on weekdays during the subscription drive.
• Required to work on Saturday or Sunday from 8am to 12.30pm (approximately 3 times in 8 weeks)

Kindly send applications / referrals to [email protected]

At Easmed, we are seeking a dedicated HR Executive who will play a key role in fostering our unique organizational culture. You will support our business by engaging in various facets of Human Resources to ensure a harmonious and productive work environment.

As you develop in this role, you will become an integral part of our talent acquisition, employee welfare, and culture development initiatives.

Your responsibilities will include:

• Talent Acquisition: Leading end-to-end recruitment efforts for all open positions, ensuring candidates align with the company's values and requirements.
• Employee Engagement: Managing onboarding processes, fostering open workplace communication and relationships, and contributing to our vibrant company culture.
• HR Operations: Handling daily HR tasks to support the business and maintain accurate employee records, ensuring the smooth operation of HR functions.

To excel in this role, you should ideally have:

• A minimum of 1 year experience in a HR role,
• Excellent communication and interpersonal skills, with an unwavering commitment to maintaining confidentiality and integrity.
• Strong collaboration skills to work effectively with diverse teams across the organization.
• Exceptional organizational skills.

Easmed values a positive and inclusive culture where our employees thrive and grow. Join our team and contribute to shaping an exceptional work environment.

If you feel you are the right fit for this role, we invite you to apply and embark on an exciting journey with Easmed.

Responsibilities:

Policies and Procedures:

• Understand Organization and Employee Needs
• Stay Informed on HR Laws and Best Practices
• Advising, Developing, Implementing, and Reviewing Policies (Align with department and maintain company values.)
• Develop, implement and review the communication plan to communicate policies and procedures to the Company
• Track employee behavior, conduct audits and ensure all employees follow policies and procedures.
• Corrective Action and Investigations (Make corrective action recommendations for any violations of HR department and Company’s HR policies and procedures.)
• Regular updates on HR policies for compliance.
• Ensure all policies and procedures are applied fairly and consistently across the Company.

Client Onboarding and Offboarding:

• Terms of Business Preparation
• Ensure all clients are onboarded and offboarded smoothly and efficiently
• Coordinate with various departments such as sales, marketing, finance and operations, and suppliers, to gather necessary information for client onboarding/offboarding.
• Ensure all client’s expectations are met during the onboarding and offboarding process
• Conduct regular check-ins, responsive towards client’s questions and update clients on the progress of the onboarding and offboarding process
• Identify and resolve potential issues that may arise during the onboarding and offboarding process timely and efficiently.

Requirements:

• Posses Diploma/Degree in Human Resource Management/Business or its equivalent
• Excellent communication and interpersonal skills

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration No.: R1101084

EA License No.: 20C0426 (Elitez & Associates)

· Provide excellent customer service to walk-in and call-in customers

· Develop good rapport with customers and build brand loyalty

· Music courses recommendation, enrollment and fee collection

· Responsible in daily running of the School with management of general administrative duties

· Sales of books/music instruments and inventory management

· Statistical compilations - payment backlog, sales and fees revenue, student intake/drop out, etc

Job Requirements

· Possess at least a Diploma or Bachelor Degree

· Proficiency in MS Office including MS Excel

· Self-driven and resourceful

· Customer-oriented with good interpersonal and communication skills

· Able to work at “retail hours” including both weekends

Those with relevant experience will be considered for Senior position.

Work Locations :

· Punggol

· Marine Parade

• MNC, attractive remuneration package
• Salary up to $8000, AWS, bonuses, Dental, medical
• Leadership skills
  North-East, 5 days work week
• Career advancement

Job responsibilities:

• Provide on-site product & system commissioning/servicing support.
• Support on product and application presentation to new and existing customers.
• Project/systems configuration and coordination, new product launch.
• Assist in distribution channels-technical related.
• Brain storming of ideas to support on special projects.
• Providing technical support to sales team.
• Handling complaints on technical issues and support marketing activities.

Requirements:

• Possess a Degree or Diploma in Engineering (with relevant experience).
• Knowledge of water treatment, hygienic and steam, food and beverage, pharmaceutical, semi-conductor industries is an added advantage.
• Minimum 8 to 10 years’ experience in Industrial/Technical products, particularly valves, sensors and process control instrument.
• Strong leadership skills and able to lead a team.
• A hands-on person.
• Able to communicate with customers on building solutions.
• Strong communication skills, Dynamic and goal-oriented, team player.
• Computer and PLC literate, proficient in MS Excel, Word, Powerpoint
• Knowledge of Adobe Photoshop/InDesign will be an added advantage.

Interested applicants, please send your resume to [email protected]

MOM License 16C7883 | Reg No. R1109186