Planning and executing departmental budgets.

Overseeing inventory needs and undertaking o ce management and administration.

Coming up with e ective strategies to enhance the organization's nancial health.

Recruiting quality employees to provide high-quality customer support.

Motivating and supervising employees.

Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.

Designing and implementing departmental policies, procedures, goals, and objectives.

Evaluating and reporting on department metrics to upper management.

Developing strategies to improve department metrics and performance. Improving the work environment and operations of your department and the organization as a whole.

A multi-skilled, hardworking and efficient warehouse assistant with a proven track record of ensuring the smooth functioning and running of all warehouse concerning activities. Able to follow standard operating procedures and work in a methodical and tidy manner. Possessing a comprehensive understanding of material / stock management techniques and inventory control methods and procedures.

1. Pack and unpack goods
2. Unloading, unpacking, inspection and stocking of incoming goods into store
3. Housekeeping
4. Picking stocks for delivery to retail shops
5. Pack and unpack goods
6. Unloading containers
7. Prepare and pack for ecommerce
8. Ad hoc delivery duties and other warehouse related duties

Requirements:

1. Physically fit

2. Able to read English.

3.With or without forklift experience

4. Applicants must be able to work overtime (on weekends & PH)

Working Location:

4 Toh Tuck Link Venus Beauty Building

Benefits:

1. Training will be provided.

2. Overtime pay

3. Annual Bonus

4. Annual leave and medical leave

Working hours:

Monday to Fri 9am to 7pm

Saturday 830am to 2pm

Job Description :

* Support the main classroom teachers in implementation of daily programs to facilitate learning of children

* Daily routine care of children.

* Preparation of materials such as teaching resources and children's development profile.

* Participate in parents and community engagement activities.

* Support the Principal with simple administrative duties.

Requirements :

* Minimum Secondary 4 education with at least a year of experience working in a Preschool / Childcare /

Kindergareten setting

* EarlyChildhood qualification is an advantage (e.g. Fundamentals Certificate)

* Pleasant disposition with good communication skills

* Enjoy working with young children

Chinese Cooked Food Stall looking for Full or Part time assistants

Job Scope

Prepare cooked/uncooked food

Taking of orders

Serve food to customers

Basic Cleaning

6 day week ( Thurs - Tues ) Off every Wed

Full Time Working Hours

Shift A

8am-2pm

4pm-8pm

Salary $150/day

Shift B

12pm - 8pm

Salary $120/day

Assistant Cook Job description

The assistant cook will prepare meals and follow establishment recipes. Duties include preparing ingredients, adhering to the restaurant menu, and following food health and safety procedures. Cook, clean, assist other cooks and staff and deliver food in a fast-paced environment. Work may include operating a grill, oven, or fryer. Previous experience in a team environment and various cooking methods preferred.

That prata master need to play as multitasking role, candidate must be ready for flour mixing as well as making prata

Duties and Responsibilities

• Setting up, cleaning, and organizing work stations

• Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc.

• Roti prataflour mixing

• Making Varieties of RotiPrata (egg prata, Bananprata, coin prata,etc.,)

• Making Varieties of Dosai (Masaladosai, Ravadosai,Plaindosai, specialdosai,Geedosai. etc.,)

• Making Chappathi and Chappathi flour mixing

• preparation of south indian& north indian curies

• Taking orders from wait staff or computerized system

• Cooking order according to food health and safety standards

• Recommending ideas for specials or seasonal dishes

• Handling multiple food orders at one time

• Monitoring multiple food orders as new orders arrive

• Dressing order for presentation

• Ensuring each guest order has the correct food and sides

• Delivering food order to wait staff in a timely manner

• Storing all food properly

• Sanitizing and cleaning work stations and utensils

• Reordering stock and food supplies

• Monitoring other cooks and team members

• Assisting other cooks in preparing food or helping other team members when needed

Requirements and Qualifications

• Ready to work any shift

• Able to work in a fast-paced environment

• Able to multitask, prioritize, and manage time efficiently

• Physical endurance to stand for an entire shift

• Self-motivated and self-directed

• Works well as part of a team and on individual tasks

• Able to quickly memorize complex or multiple orders

• High school degree or equivalent

• Previous experience as a busboy, cook, or relevant work experience

• Legally able to work in establishments which serve alcohol

• Able to work early mornings, nights, and weekends

• Must pass a background check

• Able to read and write

Job Scope:

• Handle invoice matching task; receive, review, and verify all invoices and ensure its accuracy and supported with relevant documents before posting to accounting system.
• Ensure all documents are properly filed and scan to document management system.
• Perform monthly vendors’ reconciliation.
• Liaise with vendor to resolve all discrepancies in relation to billing.
• Prepare payment and submit to superior on time.
• Any ad-hoc assignments.

Requirements:

• With a relevant accounting qualification.
• Minimum 1 year of experience in similar capacity.
• Proactive, good team player, mature and able to work independently.
• Possess adequate skills in Microsoft applications such as Excel and Word.
• Able to meet a tight deadline.

Assistant Cook Job description

The assistant cook will prepare meals and follow establishment recipes. Duties include preparing ingredients, adhering to the restaurant menu, and following food health and safety procedures. Cook, clean, assist other cooks and staff and deliver food in a fast-paced environment. Work may include operating a grill, oven, or fryer. Previous experience in a team environment and various cooking methods preferred.

That prata master need to play as multitasking role, candidate must be ready for flour mixing as well as making prata

Duties and Responsibilities

• Setting up, cleaning, and organizing work stations

• Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc.

• Roti prataflour mixing

• Making Varieties of RotiPrata (egg prata, Bananprata, coin prata,etc.,)

• Making Varieties of Dosai (Masaladosai, Ravadosai,Plaindosai, specialdosai,Geedosai. etc.,)

• Making Chappathi and Chappathi flour mixing

• preparation of south indian& north indian curies

• Taking orders from wait staff or computerized system

• Cooking order according to food health and safety standards

• Recommending ideas for specials or seasonal dishes

• Handling multiple food orders at one time

• Monitoring multiple food orders as new orders arrive

• Dressing order for presentation

• Ensuring each guest order has the correct food and sides

• Delivering food order to wait staff in a timely manner

• Storing all food properly

• Sanitizing and cleaning work stations and utensils

• Reordering stock and food supplies

• Monitoring other cooks and team members

• Assisting other cooks in preparing food or helping other team members when needed

Requirements and Qualifications

• Ready to work any shift

• Able to work in a fast-paced environment

• Able to multitask, prioritize, and manage time efficiently

• Physical endurance to stand for an entire shift

• Self-motivated and self-directed

• Works well as part of a team and on individual tasks

• Able to quickly memorize complex or multiple orders

• High school degree or equivalent

• Previous experience as a busboy, cook, or relevant work experience

• Legally able to work in establishments which serve alcohol

• Able to work early mornings, nights, and weekends

• Must pass a background check

• Able to read and write

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar, philipines and India .

Seeking experience Admin Assistant to join our family orientated company..

Admin Assitant Responsibilities:

To prepare necessary documents required for Arrival and deployment of domestic helpers

To coordinate with overseas suppliers

To update the list of availability of helpers

To assist the sales team with admin work

Able to do simple accounting

Requirements:

With experience working in Maid agency/ Sales admin will be an advantage

Good PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar, philipines and India .

Seeking experience Admin Assistant to join our family orientated company..

Admin Assitant Responsibilities:

To prepare necessary documents required for Arrival and deployment of domestic helpers

To coordinate with overseas suppliers

To update the list of availability of helpers

To assist the sales team with admin work

Able to do simple accounting

Requirements:

With experience working in Maid agency/ Sales admin will be an advantage

Good PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

JOB DESCRIPTION:

• Hire and train new employees.
• Supervise sales clerks to ensure that customers are helped.
• Work with the manager to create advertisements for products.
• Keep track of inventory.
• Motivate staff during busy shifts.
• Listen to customers' complaints and assist them, when needed.

JOB REQUIREMENTS:

• Prior experience in retail management.
• Excellent interpersonal skills.
• Ability to motivate staff.
• Flexible work hours.
• Basic math skills

Job Title: Teacher Assistant

We are looking for a Teacher assistant our childcare center.

Responsibilities:

• Assist teachers with care duties for the 18 months old to 4 year olds such as toileting, washing poop in the morning
• Assist teachers with doing up materials
• Adaptable to requirements from the school

Requirements:

• Fit
• Ability to work independently
• Attention to detail
• Good communication skills
• Reliable and punctual

Working Hours:

• 9am to 7pm Mon - Fri (with lunch break and lunch provided)
• Full time with benefits

Job Responsibilities include, but not limited to:

· Greet and assist members upon check-in at the gym counter with a friendly and professional demeanor.

· Issue, replenish, and track towel distribution to members.

· Promote and sell beverages and other gym-related products to members.

· Respond promptly to phone calls, emails, and member inquiries, providing accurate information and assistance.

· Maintain cleanliness and organization of the gym floor, ensuring all equipment is in proper working order.

· Provide support and guidance to members on the gym floor, offering assistance with exercises, equipment use, and general inquiries.

· Manage class bookings efficiently, ensuring a smooth scheduling process for members.

· Assist with any other duties as needed to ensure the gym operates smoothly.

Requirements:

· Basic proficiency in PC and office software (e.g., Microsoft Office, Email).

· Strong communication and customer service skills with the ability to work effectively in a team.

· Minimum educational qualification of N or O level.

· A genuine interest in fitness, health, and the gym environment.

· Ability to multitask and manage time effectively in a fast-paced setting.

· A proactive and enthusiastic attitude towards assisting members and improving their experience.

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar, philipines and India .

Seeking experience Admin Assistant to join our family orientated company..

Admin Assitant Responsibilities:

To prepare necessary documents required for Arrival and deployment of domestic helpers

To coordinate with overseas suppliers

To update the list of availability of helpers

To assist the sales team with admin work

Able to do simple accounting

Requirements:

With experience working in Maid agency/ Sales admin will be an advantage

Good PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

The German European School Singapore (GESS) is looking for expressions of interest for

Preschool Teaching Assistant and can accommodate an immediate start.

Responsabilities

• To embrace in all aspects of school life
• To be enthusiastic and passionate when working with children
• To work in collaboration with the class teacher, parents and children, ensuring a safe and welcoming environment for children
• To develop respectful relationships with children, parents and teachers
• To be responsible and accountable for the supervision of children at all times
• Planning and preparing classroom activities, portfolios and school events with classroom teacher
• Cohesive nature to work with parents and other members of the school community
• Assist in the routine care of children
• Communicate with parents, teachers and school community
• Support a culture of reflective practice and continuous improvement
• Demonstrate the highest levels of honesty, integrity and professionalism
• Attend staff meetings, collaborative planning meetings and other school event, when required, i.e. professional development

Requirements:

• Preferably Diploma in Early Childhood Education
• Experience working with children age of 2 - 6 years
• Must be proficient in English - spoken & written language - as the class will be conducted in English
• Have an engaging and attentive disposition with a passion and talent to work with young children
• Must have experience in teaching hands-on and inquiry lead approaches as well as in a play-based curriculum
• The ability to approach people in a friendly and welcoming manner
• Must demonstrate strong work ethics & possess a positive working attitude and be a great team player

GESS offers an energetic and exciting working environment within a diverse and cooperative team, along with competitive salary and benefits.

Join Our Team as the Assistant Director of Engineering

Four Seasons Hotel Singapore

Are you a skilled engineering professional with a passion for excellence, sustainability, and leadership? Four Seasons Hotel Singapore invites you to step into a pivotal role as Assistant Director of Engineering, supporting the operational and technical brilliance of our iconic luxury property.

About the Role

In this role, you will work closely with the Regional Director of Engineering, leading a dedicated team to oversee maintenance operations for hotel facilities, electrical systems, HVAC, kitchen equipment, emergency power systems, and more. Your efforts will ensure the safety, comfort, and satisfaction of our guests while upholding preventive maintenance and energy conservation standards.

Key Responsibilities

• Leadership & Team Development: Recruit, train, and mentor engineering team members, fostering a culture of excellence and safety.
• Operational Excellence: Oversee the hotel's MEP (Mechanical, Electrical, and Plumbing) systems, ensuring they are in optimal working condition to support daily operations.
• Preventive Maintenance: Establish and implement robust maintenance programs to enhance reliability, serviceability, and asset longevity.
• Budget Management: Plan and manage departmental expenses, prepare annual budgets, and oversee CAPEX projects to achieve operational efficiency and cost-effectiveness.
• Compliance & Safety: Ensure compliance with international standards and local regulations while maintaining a systematic and cost-effective process for operating, maintaining, and upgrading hotel assets.
• Fire Life Safety Leadership: Identify hazards, address potential safety concerns, and lead fire life safety programs, including conducting regular audits and training programs.
• Energy Efficiency: Implement projects to improve plant efficiency, conserve energy, and reduce operating costs while maintaining exceptional guest service standards.
• Technical Expertise: Oversee the proper operation of life safety systems and energy management systems, ensuring a strong foundation for hotel operations.
• Collaboration: Work closely with other departments to support large-scale functions and address technical inquiries.

What We’re Looking For

Qualifications:

• Degree in Engineering or a related field, or equivalent technical qualifications.
• Minimum of 5 years of leadership experience in building management or engineering within the hospitality industry.

Expertise:

• Hands-on experience in hotel operations, repair, and maintenance.
• Advanced knowledge of MEP systems, life safety systems, and energy management systems.

Skills & Attributes:

• Strong leadership qualities, with the ability to inspire and develop a high-performing team.
• High levels of flexibility and adaptability to evolving operational demands.
• Proficiency in English and computer skills.
• Strong work ethic, project management skills, and problem-solving abilities.

Why Join Four Seasons Hotel Singapore?

What We Offer:

• A strong, unique culture built on mutual respect, offering a growing world of opportunities and an environment that supports the pursuit of excellence.
• Career growth opportunities.
• Best-in-industry training.
• Complimentary stays at Four Seasons properties (subject to availability), with discounted meals.
• Paid holidays/vacation.
• Dental, medical, and life insurance.
• Employee service awards/Birthday Gift.
• Annual employee party/social and sporting events.
• Complimentary meals in a dedicated employee restaurant.

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and holidays.

Apply Now

Are you ready to elevate your career at one of the most prestigious hotels in Singapore? Join us as Assistant Director of Engineering and help shape the future of luxury hospitality.

*Due to work visa restrictions, we regret to inform that this position is open to Singaporeans only.

Responsibilities

• Must be able to handle Full Set of Accounts independently for 3 companies
• Handle accounts receivable and issue invoices timely
• Perform day-to-day accounting activities, maintain records & data entry
• Perform month-end closing
• Perform monthly bank reconciliations and monthly/annual stock count
• Compile and analyse financial information for Manager review
• GST preparation & submission
• Familiar with the use of AutoCount system
• Any ad-hoc duties as assigned from time to time

Job Requirements

• Diploma or degree in Finance or Accounting
• Minimum of 2 years of relevant working experience with full sets of accounts
• Good knowledge of accounting concepts and double entries
• High degree of accuracy and attention to details with an analytical acumen
• Independent, well organized, have an open mindset and a strong team player

About Us: Achievers Dream Learning Centre proudly stands as Singapore’s first Chemistry Tuition Centre equipped with an NEA-approved Chemistry Practical Lab, offering a positive learning experience for students from Upper Primary to Junior College.

We’re searching for a dedicated and enthusiastic Intern to join our passionate team, supporting our mission in teaching, curriculum development, and lab operations. If you’re looking for hands-on experience in a supportive environment, this role is perfect for you!

Your Role: A Day in the Life of an Intern

As an Intern at Achievers Dream, you’ll play a vital part in assisting our Teachers and Lab Technicians. Each day, you’ll:

• Enhance Curriculum: Collaborate with the team to develop, refine, and innovate chemistry curriculum materials.
• Support Learning: Work closely with teachers to deliver lessons and provide one-on-one guidance to students.
• Prepare for Experiments: Mix and prepare solutions, set up lab experiments, and organize equipment.
• Record Data: Assist in tracking and analyzing experimental data to support student learning.
• Handle Operations: Perform essential administrative tasks, maintain lab safety, and ensure everything is organized and ready to go.

What Makes Us Unique: Our Culture

At Achievers Dream, we foster a clan-oriented culture where collaboration, mentorship, and teamwork are paramount. We embrace learning from our mistakes, encourage open communication, and support one another every step of the way. It’s a place to grow, learn, and contribute meaningfully.

Who We’re Looking For: Ideal Candidate Profile

We’re excited to meet someone with:

• A Problem-Solver’s Mindset: Adaptability and creative thinking to overcome challenges.
• Team Spirit: Strong collaboration skills and a positive attitude.
• Detail-Oriented Focus: Meticulousness in organization and record-keeping.
• Passion for Education: A genuine enthusiasm for teaching, chemistry, and curriculum development.
• Chemistry Background: A relevant degree or experience in chemistry is a bonus!

Perks & Working Hours

Hours:

• 4 weekdays (1pm to 9pm) and 1 weekend (8.30am to 6.30pm)

Ready to Dive In?
If you’re passionate about chemistry, love to teach, and thrive in a dynamic, growth-oriented environment, we’d love to hear from you! Send your resume (in MS Word or PDF format) to [email protected], and we’ll be in touch soon!

Dental clinic in Ang Mo Kio & Buona Vista looking for dental assistant. No experience needed. Training will be provided. Prior dental work experience will be an advantage. All are welcome to apply. Quota for permit holders available.

44 hours per week. OT & bonuses given.

Responsibilities:

• Assist in general clinical procedures, including chair-side assistance
• Help patients settle into surgery and treatment
• Record and update patient’s dental history
• Prepare tables, trays, and other necessary dental instruments
• Sterilise instruments and prepare treatment rooms
• Monitor medication and dental supplies inventory
• Receive phone calls and manage bookings

Interested applicant, kindly send in your resume or PM 91294869.

Thank you

Job Responsibilities:

• Responsible for maintaining accounts (AR,AP, & GL)
• Ensure accurate, timely monthly/ yearly financial closing
• Reconcile cash and bank balance on timely basis
• Preparation of journals, schedules, reconciliations
• Includes administrative scope.
• Any other ad-hoc duties as assigned

Job Requirements:

• Able to work independently with minimal supervision
• Able to work well with people at all levels
• Multi-tasking and self-initiative.
• Candidate must possess at least a Diploma in a relevant discipline
• Minimum 1 - 2 year(s) relevant working experience

Job Descriptions

• Attend technical clarifications meeting and/or presentations with customers
• Perform WFC calculation including Thermowell design recommendation
• Create and issue WFC certificate per Sales request
• Provide technical advice to internal staff and customers
• Perform design, prepare technical drawings and documentation as per customer’s requirement
• Provide technical support and/or propose alternative technical solutions to meet customer’s requirement
• Plan and establishes work schedules and gives direction to technical support engineers
• Provide advice to problem resolution
• Liaise with sales team for customers’ technical requirements and demands
• Provide technical advice to internal staff and customers
• Other technical or company process related activities that the manager would require
• Liaise with HQ person in-charge of explosion proof (ATEX, IECEx, FM Approval,) certification in case of changes to the design and technical documentation.

Job Requirements

• 2D AutoCAD
• Experience Industrial Piping
• Instrumentation Background

Benefits

• AWS
• Performance bonus but he/she need to work at least 6 month to be entitled
• company trip
• 16 days AL

Working Hours

• 5 days Mon to Fri
• 9.00am to 6.15pm

Join the Price Kaki team in helping Singapore consumers to look for the best and most valued products in the market.

Responsibility:

• Assist in the daily management and optimization of the mobile app.
• Provide administrative support to the product operations team, include data entry, reporting and task management.
• Contribute to planning and executing user engagement activities, such as roadshows, workshops and community events.
• Gather and analyse user feedback to identify areas for improvement and enhancement.
• Actively participate in offline outreach initiatives, such as community events and volunteer programs.
• Comfortable to meet and communicate with volunteers
• Assist in coordinating and executing online and offline contests and events.

Requirement:

• Minimum NITEC, specialising in Business, Services and Hospitality.
  Fresh graduates are encouraged to apply.
• Candidates with at least 1 year of relevant experience in software or service industry will be advantageous.
• Able to work independently.
• Good communication and interpersonal skills.
  

• Operate precision CNC turning/milling machine
• Perform CAD/CAM programming
• Interpret Engineering Drawings and Feature of Control Symbols
• Simple setting up of work piece and tooling set up
• Check and maintain machinery daily to ensure functionality
• Able to handle 8" to 12" chuck CNC Turn/Mill Machine, Fanuc control

Requirement

• Proficient in Quality Consciousness with the ability to meet productivity goals
• Must have good interpersonal communication skills and a positive team attitude
• Preferably 3 to 5 years experience in setting up and operating CNC milling / Turning centre

Traineeship Description:

-This position reports to the Admin Manager.

-Opportunities for career progression to Admin Executive

Responsibilities:

1. Assist with general office administration & any other duties as assigned by the manager

or director

2. Assist Financial Services Consultants (FSCs) in handling customer requests

3. Liaise with different departments to help FSCs enquire on pending underwriting or

claims processes, existing customers enquiries.
4. Assist FSCs in generating policy summary reports for clients & follow up pending

requirements

5. Provide direct admin support to FSCs such as answering phone calls, scheduling

appointments, directing customers enquries to the appropriate department.

6. Creating powerpoint for meetings, training or webinars

Competencies to learn:

1. You will be proficient in using online platforms to assist FSCs in their client’s requests

2. You will learn how to engage with clients & FSCs professionally

3. Be proficient in designing creative powerpoints for trainings or webinars

4. Elevate skills in telephone techniques & handling objections

Duration of Traineeship / Attachment Offered:

· 6 months

Approved Training Allowance:

· Fresh Graduates $1,800

· Non-Mature Mid-Career Individuals - $1,800

· Mature Mid-Career Individuals - $2,200

Requirements:

This position is open for both recent graduates and mid-career individuals

(mature and non mature).

Graduates interested in this position should possess ITE certification and above.

Mid career individuals from any qualifications level can apply.

· Singaporean / PR

· Proficient in MS Word, Excel & Powerpoint

· Able to multi-task efficiently

· Meticulous and detailed

· Positive Attitude

· Good interpersonal skills

· Able to work together as a team, and independently with minimal or no supervision

Working Location: Bukit Batok Care Home

This role will be responsible to perform daily housekeeping functions and maintain high standard of hygiene and cleanliness within the kitchen of the Nursing Home.

You will support the Operations Support Assistant and Ops Support Executive (OSE) to work with outsourced vendors to ensure the safe and proper management, kitchen cleanliness, handling, plating and delivery of food to residents

The detailed duties are as follows:

• Assist in the maintenance of food hygiene (taking delivery of food, storage of food, food temperature maintenance, food preparation)
• Upkeep environmental cleanliness (washing of dishes and cutlery), includes daily cleaning and weekly deep cleaning
• Ensure proper handling of chemicals
• Report any maintenance deficiencies detected within the kitchen to the Operations Support Assistant and/or Ops Support Exec.
• Ensure kitchen supplies are adequate to meet the daily needs of the nursing home
• Keep work areas free of hazardous conditions. Ensure that kitchen tools / equipment are cleansed and properly stored after usage.
• Work with vendors to receive food
• Work with the Centre Manager to audit the kitchen facilities
• Conduct plating activities if required

Requirements:

• Basic English Language Proficiency to communicate with colleagues from diverse backgrounds.
• Service oriented and customer focused
• Related experience in hospitality or food & beverage industry will be preferred.
• Able to work on rotating shifts

The Front Desk Assistant addresses the needs of all guests and ensures an exceptional guest experience. He/She performs room check-ins and check-outs for guests, handles room reservation requests, and attends to guests' enquiries, requests, as well as concerns and feedback with professionalism to promote a positive first impression.