The Senior Executive plays a critical role in providing payroll administration support for the University. 

He/She manages the end-to-end payroll administration, ensures compliance to statutory requirements, government legislation and group policies and standards, supports adhoc projects, reporting needs and attends to queries raised.

Job Description

• Handle monthly payroll processing for both full time and part time staff, ensuring timely and accurate payments.
• Assist with all payroll-related payments, allowances, other miscellaneous payments and deductions
• Process statutory contributions and tax filing
• Respond promptly and professionally to employees inquiries on payroll matters, and attend to both internal and external audits.
• Ensure compliance to statutory requirements, government legislation and group policies and standards.
• Assist in adhoc requests for reports and data requested by stakeholders.
• Support journal reclassification.
• Support in various payroll related projects and initiatives.
• Stay up-to-date on changes in employment laws and regulations.

Requirements

• A Diploma or Degree preferably in Accountancy, Business, Human Resources or its equivalent.
• Preferably 3-4 years of working experience in handling payroll, with strong understanding of payroll (including tax) principles and practices.
• Proficient in Payroll Software and Microsoft Office applications especially Excel
• Organized and meticulous in handling numbers and data
• Excellent attention to detail and accuracy, as well as communication and interpersonal skills
• Ability to work independently and as a team player
• Positive working attitude and service-oriented mind-set.

Executive, Finance Operation, NTU Shared Service – Finance

This position is responsible for providing transactional and administrative support to ensure accurate, effective and efficient operations of Non-Supplier Invoice/Payment Processing. The Executive will carry out accounting tasks that are related to the actual efficient maintenance and processing of the university’s accounts payable and reimbursement transactions. Providing all these services effectively will ensure that municipal finances are accurate and up to date and that vendors and service providers are paid within established time limits.

Service Delivery:

• Verify invoices and payment requests are duly approved and comply with NTU financial policies and procedures.

• Data entry of invoice documents into accounting system.

• Resolve invoice/payment discrepancies and non-compliance cases related to Accounts Payable processing and escalate to NSS Accounts Payable Lead, if necessary.

• Assist with month-end close processes, including accruals and reconciliations.

• Ensure compliance with local tax regulations e.g., withholding tax and accounting standards.

• Monthly WHT filing and submission to IRAS.

Operational Governance and Excellence:

• Follow up balance sheet accounts e.g., WHT Clearing, Advance Payment, AP Aging and etc to ensure aged items are cleared timely and expenditure are accounted correctly.

• Work with Schools, Department and Centre users to ensure suppliers are created with bank details are maintained for facilitating electronic payment.

• Clearing of monthly bank reconciliation on direct debit transaction to ensure all invoices/payment are accounted on timely manner.

• Assist in providing documents and attending queries raised by internal and external auditors on the grant, internal statutory accounts.

• Subject Matter Expert for matters related to Contract for Service (CFS) and Non-Residents Professional Payment.

• Assist in updating SOP documentation on periodically basis to equip new members with requisite knowledge in carrying out AP duties.

• Involve and perform UAT for payment related change request or improvements.

• Conduct regular quality checks and analytics on processed transactions to ensure accuracy and compliance with university standards.

Requirement:

• Diploma/ Degree in Accountancy or equivalent  

• With 1 – 2 years of relevant working experience

• Knowledge of SAP financial system

• Good knowledge of Microsoft office applications

Nanyang Business School is a leading research-powered business school focusing on business education in a technology-driven world. Being part of the business school, the NBS Research & PhD Office provides research administration and support to promote research activities for the school effectively and efficiently.

The incumbent will be responsible to provide research administration for our researchers, support and facilitate research-related activities and reporting. The role will also be working closely with both our internal and external stakeholders in establishing research partnership and visibility of the school.

Key responsibilities:

• Provide research administration support to research activities and grants.
• Support research programme (PhD) and activities/events.
• Assist in procurement request and claims verification under office budgets.
• Manage and maintain research-related documentation, database, and systems.
• Assist in ad-hoc admin/research initiative of the office.

Requirements:

• At least a Diploma qualification, preferably with some experience in research grant administration or its equivalent.
• Good organisational, time management and planning skill to be able to multitask and work within tight deadlines.
• An independent worker as well as a team player with positive working attitude and work ethics.
• Excellent interpersonal skills and willing to work collaboratively.
• Proficient in MS Office Application and preferably tech savvy.

Reporting to the Head, Administration, the incumbent will play a pivotal role in providing comprehensive administrative and logistical support for the Communication and Events (C&E) team. The primary aim of the role will be to facilitate smooth operations, ensuring the seamless and timely execution of events and communication strategies to deliver exceptional experiences to stakeholders.

Responsibilities

Work with the C&E team on related matters but not limited to:

Communication and Events

• Provide fresh insights and ideas to enhance the strategic workforce planning for events

• Liaise with both internal and external stakeholders on communication and events related matters

• Provide logistical support during preparations for events

• Process student assistant claims and assist in procurement related matters, assist in budget projection and managing budget utilisation for C&E

• Manage event inventory – procurement and distribution of event gifts, corporate gifts

• Support the maintenance of WKWSCI social media platforms, working closely with C&E managers and colleagues.

• Work with Communication Manager to design and create content for digital platforms 

• Maintain an editorial calendar for all digital platforms.

• Apply data analytical tools to track sentiment, media mentions. 

Administrative support

• Provide administrative support to the C&E team managers on the full spectrum of tasks and functions related to the team

• Provide administrative support to Assistant Chair (Student Life & Alumni) on matters relating to students and alumni.

• Follow up with students/alumni queries on events or activities.

School Visits

• Take charge of the planning and execution of outreach and admissions related school visits

• Liaise with Office of Admissions for potential school visits from JCs, Polys or IB schools, and the school coordinators in charge of the visits

• Coordinate with Tech team to set up demos as part of the school tour

• Identify and engage suitable students or faculty for the visits

Student and Alumni Engagement

• Provide support in terms of vetting submitted proposals for all student-initiated and/or alumni events, event execution, procurement, handling post-event claims and expenses, and tracking event budgets.

• Maintain and monitor AC-Students and Alumni role-based email account

• Assist with communication materials to students and/or alumni

• Follow up closely with students and/or alumni queries on events and/or activities.

• Work in partnership with the C&E team on student-led activities

Requirements

• Recognized Bachelor’s degree in any discipline. Higher learning institutional work experience will be advantageous.

• Strong administrative skills, particularly in planning and organising.

• Customer service oriented - possessing a positive attitude to approach each situation with a solution.

• Open minded team player who readily communicates and objectively keeps the team goals in view.

• Strong written and verbal communication skills to handle diverse levels of stakeholders.

• Ability to multi-task and adapt to changing priorities.

• Proficient in MS Office applications

• Experience in digital content production

• Proficiency in various social media tools and platforms, with some experience in supporting online marketing/community engagement campaigns.

Nanyang Technological University, Singapore (NTU Singapore) is a research-intensive public university, which has 33,000 undergraduate and postgraduate students. The NTU School of Civil and Environmental Engineering (CEE) is a leading school for Sustainable Built Environment. It has about 50 faculty members and more than 1,100 students and is rapidly expanding its range of education and research activities.

As Senior Executive at the Office of Associate Chair (Students) of the School of Civil & Environmental Engineering (CEE) focuses on student care and wellbeing. The key purposes are to enhance the wellbeing, development experience of CEE students. 

The key responsibilities encompass the following:

• Coordinate with stakeholders to align care and support for CEE undergraduate students.

• Periodic monitoring and meeting with students who face wellbeing problems, as well as working with other NTU stakeholders. 

• Take charge of administrative matters that support the student leadership and mentorship for undergraduate students.

• Liaise with administrators to advise students who face academic challenges on their fulfilment of credit requirements.

• Maintain and update database of student care records.

Requirements

• Minimally a bachelor’s degree from a recognised University (degree in related field and/or work experience in the tertiary education sector will be preferred).

• A strong commitment and passion towards student wellbeing and support.

• Preferably knowledge and/or experience in counselling or interaction with young adults.

• Excellent team player with good interpersonal skills.

• Strong verbal and written communication skills.

• Proficient in Microsoft Office (Word and Excel).

Nanyang Centre for Public Administration (NCPA) at NTU is Asia’s leading institution in public administration education and research. Through its varied premium programmes and activities, NCPA actively promotes good governance and public services, facilitates knowledge exchanges, and strengthens cooperation among governments across the world. (Please refer to the website for more information: https://www.ntu.edu.sg/ncpa).

The Centre is looking for a motivated and independent Executive to support RO in the management of graduate programmes (English) as well as the activities and operations of the team.

The executive is a critical member in providing administrative and operational support to the graduate programme in a professional and timely manner.  He/ She will provide administrative support in a full spectrum of graduate academic activities under the graduate programmes delivered in English.  This includes programme planning and implementation, operations and support, scholarship, course administration, teaching resources, collation of statistics, facilitate examination and students’ activities.

The job responsibilities include:

Course advisory responsibilities:

• Provide course consultation (phone / email / walk-ins) to individuals and company representatives.
• Proactively develop and follow up on leads to achieve specific targets for a portfolio of courses
• Build and maintain the highest standard of customer relationships by handling phone and walk-in enquiries.
• Monitor and provide regular updates to management on application status in a timely manner.

Course administration responsibilities:

• Assume role of primary point of contact between students, faculty and internal/external stakeholders on programme matters.
• Engage with director and faculty on course curriculum, schedules, and delivery.
• Support application and admissions of new intakes
• Maintain and follow the progress of all applications, and to communicate to prospective and matriculated students.
• Plan and schedule semester and examination timetable
• Ensure timely billing and collection of tuition fees, and processing of scholarships.

Course logistics responsibilities:

• point of contact for graduate students and actively engage them on course related matters such as pre-course preparation, assignment, examination and etc
• Work closely with director and faculty by providing them with useful information and feedback on students for optimum engagement.
• Liaise closely with service providers / vendors on delivery, ensure quality products and services provided.
• Ensure seamless programme execution and positive students experience.
• Maintain standard operating procedures with the goal of achieving the highest service standard delivered.

Other Duties:

• Support and coordinate centre events and activities
• Undertake special assignments and related duties as needed.

Requirements:

• Diploma or bachelor’s degree in a relevant discipline
• Prior work experience in the area of education, student engagement, or event management will be an added advantage
• Commitment & Interest in students/ programme management
• Meticulous, self-motivated and a team player
• Resourceful, customer-oriented, and enjoy working with people
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
• Good interpersonal skill with positive and service-oriented attitude
• Provide excellent customer service to external stakeholders
• Adaptable, takes initiative, and can work independently
• Ability to multi-task, prioritize, and meet tight deadlines

The School of Electrical & Electronic Engineering (EEE) invites applications for the position of Project Officer. 

The Project Officer will provide support to i-Lab in various areas, including equipment procurement, personnel management, website maintenance, and media outreach. The successful candidate will receive a 1-year contract with the possibility of long-term renewal.

Key Responsibilities:

• Facilitating equipment procurement, personnel recruitment and onboarding, and travel arrangements.

• Overseeing the management of research accounts.

• Maintaining and updating the laboratory website and LinkedIn page.

• Conducting English proofreading of scientific documents to ensure accuracy and clarity.

• Providing general administrative support, such as organizing meetings, managing correspondence, and assisting with other ad hoc tasks as required, to contribute to the smooth functioning of i-Lab operations and foster a collaborative and efficient work environment.

Job Requirements:

• Minimum Bachelor's degree in Engineering or Science

• Excellent social and teamwork skills

• Strong organizational skills

• Excellent writing skills and proficiency in English

• Previous administrative experience is advantageous

We regret that only shortlisted candidates will be notified.

NTU Singapore is a research-intensive public University founded on science and technology, nurturing leaders and creating societal impact through interdisciplinary education and research. Over the years, NTU has achieved worldwide acclaim for its research output, innovation, and teaching excellence. As a key office anchored in the vibrant research culture and environment within NTU, we are seeking a Senior Executive Officer in Research Grant Administration to bolster the collective effort to consolidate and further advance NTU’s research standing and capabilities. He/she will support NTU faculty so that they can conduct their research effectively with compliance to regulations governing research fund management.

You will support in the administration of research grants and other research-related matters handled by the NTU Research Support Office. This includes coordination of grant calls with the Colleges and Schools in the University, assisting researchers and faculty in their grant submission and grant post award activities like reporting submissions, assisting researchers to understand grant agencies’ guidelines and coordination of review panel meetings.

Key Responsibilities:

• Administrative support for various NRF grants

• Support in NRF grant calls including drafting of grant call announcement faculty, advising PIs and school administrators on funding guidelines, work processes and grant call opportunities

• Provide guidance to faculty and school administrators to better understand the grant requirements through checklists or guide or standardized forms

• Facilitate on the budget scrubbing process prior to the award of the project

• Coordinate internal review panel meeting to shortlist proposals, when required

• Assist awarded PIs with their letters of acceptence and facilitating research account opening

• Support the team to manage post award requests from faculty for their research grants (i.e. variation requests, report submissions), in accordance to the T&Cs of the research grants awarded)

• Provide support and guidance for RISE (Research Information System)

• Support in preparation of reports and statistical data

• Involve in any ad-hoc initiatives undertaken by the Office

Requirements:

• A Bachelor/Honours degree from recognised university with at least 1 to 2 years’ relevant work experience

• Preference will be given to candidates who have held administrative positions in a central office within a large organization and has a flair for communicating complex concepts via infographics or other visual means.

• Has high competency in Microsoft applications (Word, Excel, Powerpoint and others)

• Possess excellent writing, communication and interpersonal skills

• Excellent organizational, time management and planning skills

• Highly motivated individual with strong analytic skills, a keen eye for details, can multi-task and work independently and is a fast learner. 

Wee Kim Wee School of Communication and Information (WKWSCI) is one of the top communication schools in the world, ranking 6th on this year Quacquarelli Symonds (QS) World University Rankings. The Research Office is established to support all research works at WKWSCI.

Being part of the Research Office at WKWSCI, this position supports the grant administration function in advising and assisting faculty and research staff members in all aspects of internally funded research projects and other scholarly research activities.

Responsibilities:

Research Grant Administration:

• Provides effective administration of research grant call applications and management of awarded grants

• Assumes the role as SAP Concur reviewer and first-level approver and work with the Finance department to provide the fastest and smoothest approver flow.

Communication of Research Information

• Creates weekly research e-newsletter to communicate information on internal and external grant calls to faculty and research staff members.

• Develops content for the school’s website for research grants, projects and achievements.

• Develops Research-related publications (Research Brochures /Pamphlets)

• Assists with the organisation of the monthly WKWSCI Speaker Series (Research Talks).

Monitoring Research Budgets and Assets

• Monitor budgets and expenditures relating to research grants

• Monitor deadlines for the submission of expenditure reports as well as progress and final reports

Requirements:

• A degree holder from a recognised university

• Proven administrative skills including the ability to handle data with accuracy.

• Excellent reporting with some finance working knowledge would be essential.

• Preferably 2 to 3 years of relevant work experience. Prior working experience in an academic institution will be an advantage.

• Sound interpersonal, communication and analytical skills

• Strong organisational and problem-solving skills.

• Proficient in Microsoft Office (Excel, PowerPoint, word)

• Ability to do content management and creation of information on research (Website, social media and newsletters)

• Positive attitude with strong desire to learn new skillsets

Nanyang Centre for Public Administration (NCPA) at NTU is Asia’s leading institution in public administration education and research. Through its varied premium programmes and activities, NCPA actively promotes good governance and public services, facilitates knowledge exchanges, and strengthens cooperation among governments across the world. (Please refer to the website for more information: https://www.ntu.edu.sg/ncpa).

The incumbent will provide managerial and administrative support to all Chinese Master-degree programmes, especially the MME programmes, in various administrative and operational matters, as well as optimize the available resources to meet the programmes goals and ensure that all operations are in accordance with the University’s policies and guidelines.

Responsibilities:

• Coordinate and support all teaching activities including planning timetables, corporate visits, seminars and networking sessions, and overseas immersions.
• Plan and manage admissions, matriculation, orientation programmes, teaching coordination and examination matters.
• Coordinate and facilitate the opening and closing ceremonies and dinner events.
• Plan and coordinate students’ industrial visits, seminars and networking activities, as well as the overseas immersion for the MME programmes;
• Assist with marketing and publicity work for Chinese graduate programmes;
• Coordinate and support procurements matter, including ITQs for the Chinese graduate programmes (i.e., MME programme with two intakes per calendar year);
• Build and maintain excellent customer relationships through phone and walk-in enquiries.
• Support students’ affairs: serve as the graduate students' primary point of contact and and actively engage them on course related matters such as pre-course preparation, assignment, examination, etc.

Requirements:

• Diploma or bachelor’s degree in a relevant discipline.
• Prior relevant work experience in tertiary education institutions, particularly in admission, teaching and examination coordination, will be an added advantage.
• As the role involves outreach and engagement for Chinese Graduate Programmes, proficiency in both written and oral Chinese and English is essential. 
• Have good analytical and good organizing skills.
• Able to handle sensitive matters with tact and discretion, while building trust and upholding confidentiality.
• Self-motivated team player, able to multi-task and work independently with minimal supervision.
• Meticulous with an eye for details and able to manage stress under tight deadlines.
• Pleasant, positive, and approachable with good interpersonal skills.
• Willingness to adopt flexible work hours when necessary.

Responsibilities:

• Provide daily operational and administrative support for the functioning of labs and programmes

• Administrative support for procurement, installation, and troubleshooting of equipment

• Procurement of chemicals, consumables and inventory management

• Administrative support to researchers, students, and contractors for matters related to health, safety and other compliance

• Administrative support for the implementation of the NTU safety policy, safety audit, and safety training

• Administrative support for license matters

Requirements:

• Undergraduate Degree/Diploma in Chemistry, Physics, Material science or Diploma in Business Administration and other fields

• Experience in laboratory management is advantageous

• Documented experience in Microsoft Office applications (Word/ Excel/ PowerPoint/ Outlook)

• IT literate and good in Writing Skills

• Meticulous, organized, able to prioritize and multi-task.

• Team player with good communication and interpersonal skills

• Able to work both independently and as a team

• Able to work under pressure and meet tight deadlines

• Good interpersonal skills

• Good communication and writing in English

To provide planning and administrative support for Postgraduate programmes to enable operations and services are delivered to meet the needs of various stakeholders (eg. instructors, students, etc…).

Responsibilities

• Course management: Plan, manage and administer courses (including preparatory courses) involving schedules, course registration, fees payment, venues, case studies, evaluations, certificates and related logistics.
• Faculty management: Manage and handle faculty appointment, approvals, agreements, payments and faculty's requests.
• Exam management: Responsible for the exam process involving preparation of exam package, printing of exam scripts, marks entry, moderation, mark lists and related activities.
• Student management: Build good relationship with students and attend to their requests on programme related matters.
• Class administration: Provide administrative and logistics support to weekday and weekend face-to-face classes. To setup, manage and support hybrid and online classes.
• Office Administration: Support overall management of programme on invoice payment, track budget and expenditures, collate statistics for school accreditation (eg. EQUIS & AACSB) and information required by other departments.
• Other duties and activities to support programme operations and overseas study segment.

Requirements

• Diploma or Degree
• At least three years’ experience in education industry is preferred.
• Knowledge of Microsoft office – Word, Excel, Powerpoint.
• Meticulous with an eye for details.
• Possess initiative, able to work independently with minimal supervision and as a team player.
• Excellent customer service skills and enjoy working with people.
• Ability to multi-task, prioritise and handle operations in a timely manner.
• Have strong planning, administrative and organisational skills.
• Good communication and writing skills with ability to communicate and interact well with diverse stakeholders.
• Knowledge of Excel is preferred.

The Office of Commercial and Auxiliary Services (OCAS) oversees the management of estate leases and commercial services (such as leasing of spaces for F&B, amenities & lifestyle services) and auxiliary services (such as car parks, shuttle bus services) for NTU’s main campus, Novena campus and NTU@one-north campus.

This position is responsible for the marketing and leasing of offices, F&B and retail outlets, Childcare Centre, Medical Centre, among others on the NTU main campus, preparing of lease agreements, licence and service agreements and finding the right tenants for units available for lease. The Senior Executive, Leasing will engage actively with other Offices in NTU as well as student bodies in meeting the needs of the NTU community. 

Responsibilities:

• Identifying suitable potential tenants, reaching out to them to understand their space requirements and marketing suitable units to them.

• Performing lease management and administration, including new and existing leases for renewal.

• Participating in trade-mix planning for NTU campus and conducting site visits for interested tenants.

• Guiding tenants on new shop renovation or A&A works and the related applications with the relevant departments in NTU and ensuring that the tenants fulfil the agreed lease terms and conditions. 

• Managing payment matters between tenants and NTU.

• Conducting market research/studies as assigned.

• Conducting weekly site inspections of leased premises, to ensure that tenants adhere to lease terms and conditions.

Requirements:

• Degree in Real Estate, Business, Building or related fields with a minimum of 2 years of relevant experience in leasing of retail and commercial properties.  Diploma holders with extensive years of relevant experience may be considered.

• Ability to read technical drawings and floor plans at the level expected of one in a leasing role.

• Have some facility maintenance or engineering knowledge to manage the assigned properties effectively.

• Good knowledge of tenancy agreement process and meticulousness in preparing documents.

• Creative and enjoy working around rental structures and reviewing key numbers on standard sheets.

• Understand tenancy related processes and legal terms related to lease / licence agreements.

• Approachable, enjoy conversations in lease negotiation with operators with good communication skills, both verbal and written.

• Logical thinking skills to find suitable solutions or recommend appropriate course of action.

• A deep understanding and appreciation of customers’ needs and experience.

• Enjoy working collaboratively as a team or cross functional interaction within NTU.

• Enjoy moving around the campus to understand issues and challenges faced by tenants and stakeholders on the ground.

• Proficient in Microsoft Office Applications particularly Excel, Words and PowerPoint presentation.

The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services.

We are looking for individuals who have a strong passion for delivering exceptional service to residents of the University’s student and faculty housing, and athletes and users of sports & recreation facilities on campus. 

The role provides the successful candidate with the opportunity to develop, contribute and grow oneself holistically across areas of excellence in customer relationship management or other leadership positions within the Department.

If you have a degree with more than 3 years of general working experience, you may be the one whom we are looking for.  Having an experience in hospitality sector, especially hotel, hostel or related industry would be advantageous for this role.

The incumbent is required to:

• Manage OCH intranet and internet website, which includes working closely with stakeholders to ensure that website content is accurate and up-to-date at all times, consistent with NTU’s and OCH’s branding and messaging, and user experience is continually improved and refined.

• Manage office administration to ensure the smooth and efficient operations of OCH, which entails creating and maintaining an organised and efficient office environment so that workflows, processes, and systems are structured and optimised to achieve effectiveness and productivity. It includes monitoring and updating all administrative recordings (e.g., office assets and phone lines), office supplies and equipment (and initiating procurement as needed).

• Support the hiring and onboarding of new staff (including Temps and Student Assistants), including all logistical requirements and setup, and OCH internal communications.

• Plan, coordinate and organise OCH events such as engagement sessions, team bonding, learning journeys and training sessions.

• Assume the role of wellbeing ambassador in OCH, with responsibilities including coordinating and sending congratulatory and condolences messages and gifts to OCH staff.

• Plan, and organise senior and middle management meetings (e.g., MT and EMT meetings respectively), including organising agenda, setup of meeting and note-taking at meetings.

• Provide comprehensive administrative and secretariat support to OCH senior officers, including tracking action items and tasks assigned during senior and middle management meetings, drafting document and presentation slides, performing research and analysis for strategic projects, as well as managing calendars, organising and scheduling meetings and appointments for OCH senior officers.

Requirements

• A degree in any discipline

• 3 years of working experience is preferred

• Work experience in hospitality sector, especially hotel, hostel or related industry would be advantageous

• ​Good interpersonal skills

• Excellent written and verbal communication skills

• Proficient in MS Office Applications (Word, PowerPoint, Excel, Access etc.)

• Resourceful, strong problem-solving skills and ability to manage deliverables under tight timelines.

• Ability to adapt and use of enterprise IT systems

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The NSS Technical Support Executive is responsible for providing effective IT/AV technical support role, in relation to the generic desktop/ laptop PCs, mobile devices, Audio Visual (AV) equipment, as well as NTU campus software. This includes problem diagnosis, configuration, installation, and general troubleshooting of IT/AV systems and applications, adhering closely to the Service Levels Agreements (SLAs) and policies set by the organization.

Responsibilities:

• Provide on-site Level 1 & 2 Support in relation to IT/AV- related service disruptions at the Common Teaching Facilities (Lecture Theatres, Tutorial Rooms and Meeting Rooms), One Stop Tech Lounge and Schools/Faculties.

• Diagnose and troubleshoot IT/AV equipment faults and application errors, to restore service provision.

• Troubleshoot technical problems of low to medium complexity, resolution to resolve these incidents.

• Assist in replacing generic IT/AV equipment parts and peripheral components for servicing, as required, and liaising with multiple vendors.

• Provide IT/AV technical support as assigned, in response to ad-hoc manpower request from Local Units (including providing AV support for events, video conference/ meeting/ interview support).

• Respond to all technical emergencies raised by NSS Service Desk.

• Provide face to face IT support by appointment at One Stop Tech Lounge.

• Facilitate processing and tracking of other administrative activities.

• Document IT/AV related problems and resolution procedures in Knowledge Base for future reference.

• Maintain technical documentation related to configuration of IT/AV equipment and components.

• Carry out Asset management in accordance with NTU policy and procedures. Keep track of the IT/AV asset movements at the respective storeroom locations.

Requirements:

• Minimum GCE “A”-levels / Diploma in Information Technology with 2 years of relevant working experience

• Proficient in problem diagnostics and resolution, with the ability to work autonomously

• Good working knowledge on desktop operating systems including Windows 10 and above, Macintosh OS, and associated generic applications

• Working knowledge on other IT domains, including software, hardware, servers and network operations

• Working knowledge in handling/operations on audio/video equipment and its infrastructure

• Preferred experience on programming, ServiceNow, data integration and ITIL Certified