Roles & Responsibilities

· Assist the project manager with all activities on site.

· Manages the site, including planning, supervising, and ensuring orderly job delegation and smooth operations.

· To control materials, plan the overall schedule and implement specific planning measures.

· Arrangements for logistic, hoisting, and scaffolding access in support of daily operations

· Establish and maintain quality standards and ensure that site inspections and issues are resolved as soon as possible.

· Attend meetings related to the project and prepare progress reports and work schedules.

· Other ad hoc tasks as necessary

Requirement

· Minimum of a Diploma or Degree in Construction related fields.

· 5 years and above experience in building projects/civil preferred

· Good people management skills to coordinate with different teams.

· Able to work independently and possess good problem-solving skill.

We are an established TCM group of companies with more than a decade of experience in this field.

We are a modern TCM with aspirations to spread the wonders and long-term benefits of Traditional Chinese Medicine. Focusing holistically on one’s health & wellness, we aim to help individuals feel their best.

We have a growing network of TCM clinics in both Singapore and Malaysia, and would love for you to be a part of our growth story.

As part of our expansion plans, we are looking for a Branch Manager to join us. As a Branch Manager, you are at the heart of our success serving as the face of our business to customers and providing guidance to the staff assigned at the branch.

Duties include:

• Handling of phone and walk-in enquiries
• Providing excellent customer service for all our guests
• Promoting our treatment services, promotions and periodic special deals
• Engage customers and drive sales to achieve targets
• Leading the team to ensure smooth outlet operations and sales goals are achieved
• Work closely with inhouse TCM physician to optimise customers’ health goals (TCM specific)
• Preparation and packing of prescriptions as prescribed by TCM physician
• Issuance of invoices and other BAU processes
• Coordinating with HQ office for operational and marketing matters
• Ensuring KPIs are met at branch level for all staff
• Attendance of HQ monthly management meetings
• Conducting of branch morning meetings

Requirements:

• At least 2 year customer facing experience in a similar role in fields such as TCM, Beauty and Wellness
• Motivated and proactive to customers’ needs
• Ability to communicate well in both English and Mandarin (TCM prescriptions are issued in mandarin as such proficiency in mandarin is required)
• Assume the role of a leader by providing guidance and advice where required
• Ensure knowledge of services and products are kept up to date

Benefits:

• Annual Leave
• Employee discounts for self and family
• Competitive salary and commission structure
• Annual performance bonus
• Career progression inline with our ongoing expansion plans
• Training and mentorship will be provided to assist you in achieving success in your role
• 5 day / 6 day work week

About Us:

We are a leading global company with a strong presence in Southeast Asia. Our international marketing team is seeking an experienced and skilled Marketing Specialist to join our team and contribute to the growth of our business in Vietnam.

Job Summary:

The Marketing Manager will develop and execute comprehensive marketing plans in Vietnam, conducting market research and collaborating with creative teams to create effective marketing materials. The role involves managing digital marketing channels, planning events, analyzing campaign results, and working closely with sales teams to support sales goals. Key responsibilities include staying up-to-date on industry trends, best practices, and new technologies to continuously improve marketing efforts.

Responsibilities:

• Develop and execute comprehensive marketing plans and campaigns that meet business objectives and target audience needs in Vietnam
• Conduct market research and analysis to stay up-to-date on industry trends, competitor activity, and customer insights in both markets
• Collaborate with creative teams to develop marketing materials, including advertising, social media content, and event collateral that resonates with local audiences
• Manage and optimize digital marketing channels, including email, social media, influencers, and search engine marketing, to reach and engage with target audiences in Vietnam
• Plan and execute events, webinars, and trade shows to build brand awareness and generate leads in Vietnam
• Analyze campaign results, identify areas for improvement, and make data-driven decisions to optimize future campaigns
• Work closely with sales teams to ensure alignment and support of sales goals in Vietnam
• Stay up-to-date on industry trends, best practices, and new technologies to continuously improve marketing efforts

Minimum Qualifications:

• Bachelor’s degree in marketing or related field
• 6+ years of experience in marketing, preferably in a similar industry
• Proven track record of success in developing and executing marketing campaigns in multiple markets
• Strong understanding of digital marketing channels and tactics
• Excellent analytical and problem-solving skills
• Ability to work independently and collaboratively as part of a team
• Strong communication and presentation skills
• Fluency in English (written and spoken) and Vietnamese language skills

Preferred Qualifications:

• Experience with marketing automation platforms and CRM systems
• Certification in digital marketing or related field
• Experience working in a fast-paced, dynamic environment

We regret to inform that only shortlisted candidates will be notified /contacted.

EA Reg No: R24125692, Larissa Lim

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

· Ensure compliance with company and industry policies and procedures.

· Maintain fruitful relationships with current customers and establish good relationships with new ones.

· Manage daily operations, especially customer service and finance activities, and make improvements as needed.

· Oversee and manage all aspects of the business such as HR, Sales and Operations.

· Review trade area and identify new market opportunities.

· Keep in line with company growth strategy.

· Meet or exceed company profit goals.

· Source, train, coach and develop staff.

· Address customer issues and concerns promptly.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Understand the market, competitors and brand environment.

· Assist in any ad-hoc duties when assigned.

Requirements:

· At least 5 years of managerial exposure.

· Excellent communication and writing skills.

· Strong problem solving and analytical skills.

· Excellent organizational and leadership skills.

· Ability to multitask and manage multiple projects at once.

· A drive to reach sales and service goals.

· Ability to strategize and plan ahead.

· Well verse in English and Mandarin to liaise with Mandarin speaking clients.

· Able to work shifts hours/weekends/public holiday.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Responsibilities:

· Able to motivate and lead the sales team.

· Good sense of communication. Able to build and maintain strong relationships with sales team and customer.

· Able to work in full autonomy and yet able to follow the direction and strategy of the management.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Able to train promoters and improve the visual merchandising.

· Understand the market, competitors and brand environment.

· At least 5 years of managerial exposure.

· Experience in retail operations, liaising with suppliers, merchandising, etc.

· Able to work shifts hours/weekends/public holiday.

· Customer service oriented.

· Salary offered will be based on individuals' experiences and qualifications.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Roles & Responsibilities

1. Applicant must at least have more than 2 years of stage performing

2. Recruit performing artiste and singers when needed

3. Participate in all stage performances

4. To train & guide the stage crew to improve on their performances

5. In charge to schedule and selection of performing artiste for specfic event's performances

6. Coordinate & attend all training & rehearsal

7. Source for necessary accessories and props for all performances.

8. Singing & Dancing skill

9. To ensure all stage crew is presentable on stage

Roles & Responsibilities

1. Applicant must at least have more than 2 years of stage performing

2. Recruit performing artiste and singers when needed

3. Participate in all stage performances

4. To train & guide the stage crew to improve on their performances

5. In charge to schedule and selection of performing artiste for specfic event's performances

6. Coordinate & attend all training & rehearsal

7. Source for necessary accessories and props for all performances.

8. Singing & Dancing skill

9. To ensure all stage crew is presentable on stage

Responsibilities

• Team player with the ability to lead and motivate the team.
• Coordinate and supervise daily front of the house and back of the house restaurant operations
• Able to work with the head chef to create new dishes and market regularly
• To provide a strong relationship and leadership creating a productive team while achieving set goals
• Good communications, planning, and execution skills.
• Excellent analytical and problem-solving skills
• Deliver superior service and maximize customer satisfaction
• Train employees on service quality, improve productivity, customer care, and responsiveness
• Manage restaurant’s good image and suggest ways for improvement
• Control operational costs and identify measures to reduce waste
• Create detailed reports on a weekly/monthly/annual revenues and expenses
• Promote the brand in the community through word-of-mouth, social media, and others
• Recommend ways to reach a broader audience (e.g. promos and social media ads)
• Implement policies and protocols that will maintain future restaurant operations

Requirements

• Proven work experience as an Assistant/ Restaurant Manager similar role
• Proven experience in a Chinese and Seafood restaurant is an advantage
• He / She should have excellent communication and negotiation skills, strong leadership, be energetic, proactive, self-driven, highly motivated, and people skills in the driving of business for the restaurant.
• Good interpersonal skills and computer skills in Word and Excel would be essential.
• Preferable with Diploma Certification
• Acute financial management skills
• Able to work at Jurong Area

Responsibilities:

· Able to motivate and lead the sales team.

· Good sense of communication. Able to build and maintain strong relationships with sales team and customer.

· Able to work in full autonomy and yet able to follow the direction and strategy of the management.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Able to train promoters and improve the visual merchandising.

· Understand the market, competitors and brand environment.

· At least 5 years of managerial exposure.

· Experience in retail operations, liaising with suppliers, merchandising, etc.

· Able to work shifts hours/weekends/public holiday.

· Customer service oriented.

· Salary offered will be based on individuals' experiences and qualifications.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Roles & Responsibilities

• Overseeing daily operations
• Supervising staff and schedulling shifts
• Deliver professional nail services including manicure/ pedicure, extension and gel nail services
• Good excellent cleanliness and hygiene practices
• Recommending various nail designs and nail art to clients
• Evaluating the condition of clients’ nails and advising them on proper nail care and suitable nail care treatments
• Sanitizing all nail instruments and equipment before each use
• Ensuring that workstations are kept clean and orderly
• Ensuring that nail supplies are adequately stocked
• Advise clients on nail care and use of products and colors
• Promote and sell nail care products
• Schedule client appointments and accept payments
• Other duties as and when assigned

Requirements

• With or Without experience - Candidates with experience will be an advantage
• Able to work on weekends and PH
• Good communication skills and cheerful personality

Other Information:

• Good and comfortable working environment
• Annual leave and Medical benefits
• Basic Salary + Commission + Service point + Incentive

As an Account Manager, you will be responsible for designing and presenting customised engineering systems to the company’s prospective clients, ensuring deliverables of the system. You will be contributing in these areas:

Client Account Management:

• Understand the process of microtunneling and its supporting scope, such as polymer concrete pipes, automated lubrication, slurry management, gyro navigation and others.

• Understand customers’ project requirements and assist in designing and proposing suitable solutions.

• Support the team by providing technical information to potential clients.

• Support the team in ensuring all deliverables of the system are achieved during and after setup.

Business Development:

• Source new products (e.g. chemicals, new equipment or parts for relevant industries).

• Explore new market opportunities in the region.

• Seek out and propose joint-venture concepts (i.e. working with other businesses or brands) that may be synergistic with our long-term strategic goals.

Famous cheezecake brand QUEIC is looking for General Manager of Operations who responsible for overseeing an organisation’s daily operations and managing the business aspects of the company. Their primary duties include reviewing and implementing operational procedures, assisting departmental heads and managing company finances.

Responsibilities and Duties:

- Management of Multiple Departments with a focus on Food Factory Production.

- Create a culture of continuous improvement and problem solving to drive performance and productivity improvement.

- Giving valuable advise on culunary aspects of the products.

- Analyze data, develop metrics and strategies to improve profitability, accountability, and revenue.

- Provide department productivity, process, and efficiency reporting.

- Responsible for training and mentoring managers and employee

- Provide inspired leadership for the organization.

- Oversee the creation and management of budgeting, reporting, planning, and auditing

- Setting production targets, managing budget and resources, ensuring compliance with safety and quality standards, strategizing for process improvements, and leading a team of department heads and staff.

- Negotiations with suppliers and clients, oversee maintenance and procurement, and report to higher executives or the board of directors.

Qualiifcation:

- at least 5 years experience in food production and central kitchen managment

- relevant professional diploma or degree.

- Strong leadership and people management skills with the ability to inspire and motivate teams.

- Extensive knowledge of baked food manufacturing processes, quality control, and supply chain management.

- In-depth understanding of health, safety, and environmental regulations.

• Oversee daily salon operations
• Hire and train beauticians, as needed
• Organize employees’ shifts, considering peak times and seasonality
• Order beauty products, like creams and essential oils and replenish stock
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations
• Ensure all beauty treatments meet high quality standards
• Maintain staff records, including salaries and working schedules
• Promote services, products and discounts on social media
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
• Run online competitions and offer discount packages to attract new customers

ob brief

We are looking for a Cleaner to carry out cleaning and maintenance duties.

Responsibilities

Clean, stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)

Perform and document routine inspection and maintenance activities

Carry out heavy cleansing tasks and special projects when required

Notify management of occurring deficiencies or needs for repairs

Make adjustments and minor repairs

Stock and maintain supply rooms

Cooperate with the rest of the staff

Follow all health and safety regulations

Requirements and skills

Proven working experience as a Cleaner

Ability to handle heavy equipment and machinery

Knowledge of cleaning chemicals and supplies

Familiarity with Material Safety Data Sheets

Integrity

Speak basic English

As the key driver of the outlet, he/she will be responsible for leading a team of full-time and part-time service crew and baristas to meet and/or exceed sales revenue, and to deliver a high level of product and service excellence in accordance with the company’s strategic plans.

Job Responsibilities:

• Manage day-to-day operations at the assigned outlet
• Oversee staffing at the outlet including hiring and rostering
• Ensure the consistency and quality of food and beverage products and compliance with SFA regulations at all times
• Conduct regular product and service training and ensure that a high level of service standards at all times
• Manage operating expenses and be accountable for P&L
• Stock management - ordering and storage of products, liaising with internal and external stakeholders
• Respond and manage all customer feedback and enquiries - both online and offline
• Facilitate bookings, events and promotions in alignment with sales and marketing plan
• Any other ad-hoc duties assigned by Management and/or immediate superior

Job Requirements:

• At least 3 years of relevant working experience
• Candidates who possess a Food Hygiene certificate will have an added advantage
• Team player with a good learning attitude and keen interest to develop professionally in specialty coffee industry
• Able to work under pressure in a fast-paced environment
• Strong leadership, self-motivated and good people skills

- Hunter Role

- Working hours: 8.30am to 6.00pm, Mon - Fri

- Working Location: North area

- Travel expenses can be reimbursed

Job Description :

• Building strong, professional relationships with key personnel to identify and secure new accounts.
• Coordinating the participation of company staff, including support, service, and management teams, to achieve account performance goals and meet customer expectations.
• Achieving assigned targets for profitable sales and strategic objectives within designated accounts.
• Continuously assessing, clarifying, and validating customer needs to ensure ongoing satisfaction.
• Leading the development of solutions that best address customer needs, while ensuring the involvement of all relevant company personnel.

Requirement

• Minimum of 8 to 10 years of relevant experience.
• Experience in the precision plastic and rubber industry will be an advantage.
• Willingness to travel overseas

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret to inform that only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Stella Tan Sin Yong

EA Personnel Reg. No.: R24124127

Job Responsibilities:

• Liaise closely with consultants and sub-contractors to ensure proper follow-up on all technical requirements.
• Conduct routine inspections on architectural works to ensure smooth progress & compliance with approved designs and specifications.
• Assist the Project Manager in monitoring and managing the day-to-day operations of the project
• Liaise with consultants and sub-contractors on the project matters.
• Attend regular meetings with owner/client/contractors/sub-cons on project-related matters.
• Check drawings and raise technical queries to resolve the discrepancies between drawings and as well as those that arise during the project execution
• Carry out in-progress and joint inspections and ensure all works were executed to the required quality standard.
• Attend technical meetings/site meetings with consultants, and provide technical solutions.
• Manage and lead Architectural project teams by outlining and assigning work, and reviewing technical accuracy and outcomes.
• Manage the Architectural consultants to meet project program, design deliverables, and Authority submission and timely approval.
• Carry out architectural work scheduling, material requisition, cost control, project supervision, and documentation.
• Review and value-add to the designs/specifications/drawings submitted by consultants.
• Conduct routine inspections on architectural works to ensure smooth progress & compliance with approved design and specification

Requirement:

• Degree in Architecture, preferably a degree recognized by BOA
• Minimum 5 years of relevant experience in large-scale residential projects
• Good knowledge of architecture specifications, Architectural coordination works, and requirements.
• Posses strong leadership quality
• Conversant with local codes and authority submissions.
• Must be computer literate and knowledgeable in software such as AutoCad, and Sketch-up.
• Main contractor experience will be an advantage.
• Excellent written and verbal communication skills.
• Commit and responsible towards the job.
• Able to take ownership, proactive firm.
  
  

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

We are seeking an HR Manager for a leading Shipping MNC with a global trading presence. This role integrates responsibilities in Human Resources and Office Administration, including talent acquisition, employee development, compensation management, and HR policy implementation. The ideal candidate will bring a solid HR background, extensive experience in the shipping industry, and exceptional organizational and interpersonal skills to thrive in a fast-paced environment while ensuring operational excellence and compliance.

Responsibilities

• Talent Acquisition and Onboarding: Develop and implement effective recruitment strategies to attract top talent within the shipping industry, and oversee a seamless onboarding process to integrate new hires into the organization.
• Employee Development and Performance Management: Establish a structured performance review system, identify training needs to enhance employee skills and competencies, and collaborate with management on workforce planning and talent management strategies.
• Compensation, Benefits, and Payroll: Design and administer competitive compensation and benefits programs, ensuring payroll is processed accurately and in compliance with legal and regulatory requirements.
• HR Policies and Compliance: Create and enforce HR policies tailored to the shipping industry, ensuring alignment with industry benchmarks and adherence to legal standards.
• Office Operations and Environment: Maintain office premises, manage supplies, ensure a clean and safe working environment, and oversee administrative operations such as mail management and corporate travel arrangements.
• Administrative Policies and Support: Develop and implement efficient administrative policies and procedures while providing day-to-day support for administrative tasks to ensure smooth organizational operations.

Qualifications

• Bachelor’s degree in Human Resources or a related field with 3-5 years of HR experience.
• Proven working experience in a shipping company is required.
• Strong knowledge of HR-related laws and regulations.
• Prior experience in administrative functions is a plus.
• A proactive and hands-on problem-solver who is adaptable to varied, complex situations.
• Excellent organizational, communication, and interpersonal skills.
• Proficiency in HRIS systems and advanced MS Office skills (Excel, Word, PowerPoint).
• Experience in developing and implementing HR and administrative policies.
• Ability to work independently as well as collaboratively in a team-oriented environment

How to apply:

Submit your application by emailing a detailed copy of your updated CV in MS Word Format to Edgal Neo by clicking the "Apply Now" or contact Edgal at 8233 4883 or [email protected] for a confidential discussion.

Job Posting: Renovation Company Manager

We are a professional company specializing in interior design and renovations. We are now seeking an experienced and passionate Renovation Company Manager to join our team and drive the growth and success of our company!

Job Responsibilities:

1. Strategic Planning and Execution

• Develop and implement business development plans to achieve company goals.

2. Operations and Project Management

• Oversee daily operations and ensure renovation projects are completed on time and meet quality standards.
• Manage the entire project lifecycle, including design, construction, and handover.

3. Team Building and Management

• Lead and motivate the team to enhance collaboration and efficiency.
• Organize staff training to improve professional skills.

4. Client Relationship Management

• Maintain existing client relationships and develop new customer resources.
• Actively respond to client feedback to improve satisfaction levels.

5. Market and Brand Promotion

• Analyze market trends and develop effective marketing strategies.
• Enhance company brand awareness and competitiveness.

6. Financial and Cost Management

• Control project budgets, optimize costs, and improve profitability.
• Assist in financial planning and reporting analysis.

Job Requirements:

• Minimum 5 years of relevant experience in the renovation industry, with strong project and team management skills.
• Familiarity with Singapore's renovation market; candidates with industry connections will be prioritized.
• Excellent communication and customer service skills.
• Proficiency in budget management, construction processes, and quality control.
• Innovative mindset with strong problem-solving abilities.

Salary & Benefits:Monthly Salary: SGD 7,000–9,000

• Performance Incentives: Attractive project bonus structure for outstanding performance.
• Opportunities for career advancement and professional growth.

Work Location:

Singapore

If you have exceptional management skills and a passion for the renovation industry, we welcome you to join us and achieve success together!

Key Responsibilities:

• Applicant must Manage and control daily work operations at Mechanical and Electrical project sites at various locations in Singapore (Construction and plant maintenance work). Oversee day-to-day operations and optimize workflows of ongoing projects.
• Applicant shall implement safe work practices at the job site.
• Applicant should have good experience in managing manpower and transport execution of project sites
• To work closely with the owner, client, sub-vendors, main contractors, and suppliers
• Ensure compliance with legal and organizational standards.
• The Manager shall be responsible for ensuring that the project execution is according to the project Safety and quality requirements
• To maintain project documentation at all phases of construction
• Drive process improvements and enhance productivity.

Requirements:

• Proven experience in company operations & management.
• Strong leadership and organizational skills.
• Excellent problem-solving and communication abilities.
• Minumum 10 years experience at the operation team.
• Able to speak fluent English and second language is a must (Bengali, Tamil or Mandarin)

Job Summary:

The Deputy Restaurant Manager ensures the restaurant operates efficiently and profitably while

maintaining high standards in customer service, quality, and cleanliness.

Key Responsibilities:

A. Customer Service:

• Deliver 101% customer satisfaction through fast, friendly service.

• Address customer complaints promptly.

• Conduct customer feedback evaluations weekly.

B. Quality Management:

• Ensure compliance with CHAMPS Standards.

• Perform hourly temperature checks and manage inventory to reduce waste.

C. Team Management:

• Recruit and train team members.

• Conduct shift briefings and ensure productivity.

• Plan and develop team members for future roles.

D. Sales and Profitability:

• Analyze P&L and manage labor costs.

• Order inventory and manage delivery operations.

• Develop and execute sales promotion incentives.

E. Operational Excellence:

• Maintain cleanliness and security standards.

• Handle financial transactions securely.

Qualifications:

• Strong leadership, interpersonal, and communication skills.

• Basic computer skills for POS systems.

• Proficiency in English and the local language.

• Physical ability to handle restaurant tasks and environments.

Skills

• Strong leadership

• Passionate in Sales Building

• Good written and verbal communications

• Ability to handle multiple tasks

• Can work under pressure in a fast-paced environmen

As Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.

Job Descriptions

• Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
• To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
• Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
• Ensure that departmental standard, policies, and procedures are maintained.
• Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
• Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
• Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
• Conduct and ensures the neat of appearance of all Front Office team.

Job Requirements

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties
• High attention to details.
• Ability to multi-task and work efficiently in a fast-paced environment.

RESPONSIBILITY

• Work with stakeholders to identify & understand the requirements of software systems o Plan and participate in product conceptualisation sessions with stakeholders for eliciting requirements. o Elicit and documents business/user requirements and translate them into user-stories for development. o Manage requirements by continuously clarifying and reviewing them via walkthrough with stakeholders. o Work with developers to interpret requirements leading to technical implementation. • Analyse requirements to drive the design or review of test cases/business model/processes • Work closely with Product Owner on project schedule, issues and escalation • Work closely with Product Owner to manager business owners’ and project sponsor’s expectations • Drive business process change requests on gaps identified and manage a project’s scope and acceptance. • Provide inputs to development team for implementation. • Work with user experience designers (UXDs) and business users to plan for UAT, coordinates and monitor progress and acceptance of UAT. • Ensures completion of documentations and filings to facilitate software development. • Continuously finds means and ways to improve operations, streamline work processes and work cooperatively and jointly with various users' departments to provide quality service. • For smaller projects, double hat as Product Manager with following responsibilities o Create project status report and other communication materials o Craft project proposal to secure project funding and justify resource allocations o Manage project scope and stakeholders’ expectations o Issue escalation to the right people in timely manner o Maintain and continuously refine Product Backlog o Maintain Project RAID Log and follow up on action items EXPERIENCE AND SKILLS NEEDED • More than 2 years of business analyst experience in software development projects • Experiences with web-based and business process software systems implementation • Good written and verbal communication, including minute taking and technical writing skills • Possess business case and user-stories development skills • Ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively • Motivated to learn new skills and technologies • Highly meticulous and tenacious, follow up with things to closure • Experience with Agile project methodology (Scrum / Extreme Programming) and UX development environment will be an added advantage • Experience with focus group and workshop facilitation will be an added advantage • Experience with Confluence, JIRA and Balsamiq will be an added advantage • Experience with BPM modelling techniques and methods will be an added advantage • Certified Scrum Master or Certified Product Owner and/or Certified Business Analysis Professional will be an added advantage • Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines