The Volunteer & Merchandise Manager is responsible for overseeing all aspects of volunteer programmes within the SPCA, developing the SPCA’s volunteer management and engagement strategies. He/she also supports the Community Engagement team with curating, developing, and optimising the placement of SPCA’s merchandise.

The responsibilities include but are not limited to:

• Developing volunteer recruitment strategies and reactivation strategies for passive volunteers.
• Reviewing and developing volunteer management practices.
• Developing and conducting volunteer training and recognition programmes.
• Identifying opportunities for volunteer partnerships with social service organisations, community stakeholders, corporate partners and government agencies.
• Working with other departments to identify our volunteer needs and training strategies.
• Assigning volunteers to specific roles and projects based on their skills and interests.
• Coordinating volunteer scheduling and ensuring adequate volunteer involvement in activities/events.
• Building and maintaining relationships with volunteers and garnering their feedback to better improve our volunteer management strategies.
• Assisting in resolving conflicts/ grievances of volunteers.
• Ensuring a proper feedback loop between volunteers and staff they work closely with to better monitor volunteer performance and provide feedback and support where required.
• Maintaining accurate records of volunteer information.
• Generating monthly reports on volunteer activities.
• Working with partners, vendors and volunteers to develop new merchandise that is aligned with SPCA’s brand and appealing.
• Updating monthly sales records.
• Maintaining inventory and managing the SPCA Merchandise Store (online and offline).
• Reaching out to corporates and malls for potential locations for external merchandise sales

Others

• Providing support for ad-hoc events and SPCA-led projects.

Qualifications and Requirements

• Education: Diploma or Degree in any related field.
• Experience: Minimum 2 years in a similar position
• Able to work independently and in teams, meticulous and detail oriented.
• Good communication and strong interpersonal skills.
• Able to communicate well in written and spoken English.
• Passion for animal welfare
• Preferred: Prior experience in volunteer management

We regret that only short-listed applicants will be notified.

Please note that for all positions, you must be prepared to travel to 50 Sungei Tengah Road. Please check to make sure that the distance is not too far for you to travel before applying.

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.

1. Lead and manage a team for a day to day activities.

2. Responsible for manpower planning to cope with workload

3. Implement cost control programs

4. To maintain and update ISO documentations.

5. Poccess strong leadership with excellent problem solving skill

6. Minimum 2 years managerial experience in production planning capacity preferred.

7. Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in engineering/manufacturing management or equivalent.

8. Able to liaise with Chinese & English speaking associates.

9. Good communication, interpersonal and people management skills

Join Our Growing Team!

As Skylink Group Holdings continues to expand, we're looking for passionate and talented individuals to join our journey. Our success has opened up exciting new roles across various departments, offering a wealth of opportunities for professional growth. At Skylink Group Holdings, you'll not only be a part of our success story but also a culture that values innovation, teamwork, and work-life balance. We offer a dynamic working environment, competitive benefits, and a chance to work with some of the brightest minds in the industry. Be a part of Skylink Group Holdings where your journey to excellence begins.

Opportunity and Purpose

The General Manager role is multifaceted, encompassing various aspects of business management. This includes overseeing the day-to-day of leasing commercial vehicle business, managing staff, ownership of the leasing process, and steering the business performance by balancing multiple responsibilities to ensure smooth operation

Here’s the breakdown of the key responsibilities:

1. Business Management and Operations: Develop the business that contribute directly to the company's success and implement business strategies to increase efficiency and profitability
2. Financial Oversight: Responsible for the financial health of the leasing business, manage budgets, set financial goals, and ensure that the company is meeting its financial targets. This includes analyzing financial reports, managing expenses, and making strategic decisions based on financial data
3. Customer Service and Relations: Maintaining high levels of customer satisfaction is crucial. Must ensure that the team provides excellent service, resolves customer complaints effectively, and builds long-term relationships with clients. This may also be involved in negotiating lease terms and handling major client accounts
4. Marketing and Sales: Developing and implementing marketing strategies to attract new customers is another key responsibility. This includes overseeing advertising campaigns, managing online presence, and working with the sales team to promote leasing options and close deals
5. Fleet Management: The General Manager needs to have a good understanding of the vehicles in the fleet, including their features, maintenance needs, and market value. They are responsible for the acquisition and disposal of vehicles, ensuring that the fleet meets customer needs and remains competitive
6. Regulatory Compliance: Must ensure that the business complies with all relevant laws and regulations. This includes keeping up to date with changes in legislation that could affect the leasing business
7. Staff Management and Development: Leading and managing the team is a critical part of the role. The General Manager is responsible for setting performance standards, expectations to drive the team and evaluating staff performance
8. Risk Management: Identifying and mitigating risks associated with vehicle leasing, such as financial risks, legal risks, and operational risks as a vital part of their job
9. Technology and Systems: Implementing and managing the technology systems used in the leasing process, such as customer relationship management (CRM) software and vehicle tracking systems, is also important
10. Industry Knowledge and Networking: Keeping abreast of industry trends, attending conferences, and networking with other professionals in the automobile leasing industry are important for staying competitive and informed

Requirements

• Bachelor's Degree in preferably business administration
• At least 8 years of experience in sales, business development in the automobile industry in vehicle leasing with more than 1000 fleet of commercial vehicles or passenger’s car
• To manage sales or operations team or both with a team size of more than 20 headcounts
• Dynamic, Inspiring, Resourceful, Innovative and a self-starter with strong leadership and interpersonal skills
• Operational excellence with strong work ethics and sense of accountability in ownership
• Valid Class 3/3A license