Job Responsibilities:

• Casework management and support with biopsychosocial-spiritual assessment & intervention
• Collaborate with a multi-disciplinary team to refer patients to suitable programmes for financial assistance.
• Participate or assist in developing, conducting and evaluating patients’ support groups and community outreach programmes.
• Deliver psychoeducation to patients, families, staff and members of the public through workshops & seminars.
• Participate in organization/department initiatives and projects

Job Requirements:

• Degree in Social Work/ Post Graduate Diploma in Social Work with 2 years of social work experience
• Candidates with a Post-Graduate Diploma in Counselling will have an added advantage
• Effective clinical skills in assessment, intervention, casework and counselling

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

We have a flexible work from home job as a Human Resource Officer.

Job scope:

• Work from home
• Flexible timing
• Sourcing and recruiting the right people for our organisation
• No cold call required
• Support will be provided
• High incentives of $1000 per successful placement (subject to terms and conditions)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS Infrastructure is looking for a talented, driven, and highly analytical, Supply Chain Manager with demonstrated experience driving process improvement.

This role manages (contract manufacturing) vendor(s) critical to the successful fulfillment of hardware to AWS data centers globally. The role is primarily responsible for Site Performance (output, quality, efficiency, costs), CM Partner Relationship Management. The primary performance metrics associated with this- role are target daily / weekly output, SLA adherence as an input to AIS Capacity Delivery Reliability (CDR), First Pass Yield and on-time NPI readiness for all rack types enabled within the region. Secondary metrics include staffed site capacity utilization, Clear-To-Build, server bone-pile, and Racks-in-Transit (RIT).

Key job responsibilities
1. Day-to-day management responsibility for high velocity assembly operations
2. Act as point of escalation for all vendor related issues
3. Manage vendor operational excellence through data driven metrics and continuous improvement activities
4. Drive cross-functional strategic initiatives to improve supply chain efficiency and overall cost structure
5. Drive complex business analysis to identify business opportunities to improve internal and external processes
6. Work cross-functionally to identify and apply best practices and continuous process improvements
7. Influence internal technical teams to drive multisystem process & system changes
8. Provide scalable solutions for continued scale product and service offerings
9. Set project requirements and drive results across internal and external
10. Drive continuous improvement initiatives to lower risks and reduce lead times.
11. Influence partner processes, technologies, and policies to achieve mutual benefits for both organizations in a sustainable manner.
12. Analyze production schedules and demand forecasts, ensuring our customer requirements are met, whilst maximizing site utilization
13. Drive complex business analysis to identify business opportunities to improve internal and external processes

Basic qualifications

• Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, Supply Chain or related fields
• 10+ years of experience in Supply chain management/Vendor management
• Experience in data centers products mfg. or infrastructure service provider, or manufacturing
• Ability to work independently, collaboratively, and effectively manage multiple projects at the same time

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for a submarine Technical Program Manager with proven experience, strong sense of ownership and passion for defining and driving large cross-functional programs in the infrastructure and networking space. The candidate should be self-driven, have the ability to learn quickly and influence decision-making across organizations. In this position, you will work closely with various Amazon business units to gather, refine and drive program goals to deliver submarine cable projects. You will have the opportunity to implement new processes and procedures driving continuous improvement while interacting with a broad range of stakeholders across Amazon.

At Amazon, we set a high bar, so expect to be challenged on the scope and scale of the problems we tackle. We are moving fast, using the latest technologies, and transforming the way we deliver global connectivity.

Key job responsibilities

In this position, the candidate will work closely with a wide variety of internal and external stakeholders to deliver submarine cable projects across the globe. The candidate should be able to represent and lead for Amazon in deployment and operational meetings, coordinate complex projects spanning a number of geographies and deliver the project to our high standards. They should have a deep knowledge of how to construct fiber based networks that span long haul fiber and colocation including the selection and deployment of optical equipment interfacing with submarine cables. Finally, the candidate should be able to ensure that the delivered network is handed over with a suitably validated operational model appropriate to the specific deployment and location.

Well-established Telco Service Provider seek dynamic and driven individual to join the organisation as Chief Executive Officer! (Based Overseas/Relocation)

Budget for the role: S$35,000

The Chief Executive Officer (CEO) of a Telecommunications Service Provider will be responsible for the overall strategic direction, growth, and operation of the company. The CEO will drive business performance, enhance customer satisfaction, ensure regulatory compliance, and lead the organization through technological advancements and market changes.

Key Responsibilities

• Develop and execute long-term business strategies to achieve organizational goals.
• Analyze market trends and competitive landscape to inform strategic decisions.
• Align company vision with emerging technologies and industry innovations.
• Oversee daily operations, ensuring optimal efficiency and operational excellence.
• Implement best practices to streamline processes and enhance productivity.
• Ensure compliance with regulatory standards and internal policies.
• Manage budgets, financial planning, and investment strategies.
• Monitor financial performance, conducting regular reviews and analyses.
• Ensure financial stability and growth through sound fiscal management.
• Build and maintain relationships with key stakeholders, including investors, regulators, and customers.
• Communicate effectively with the board, providing regular updates on company performance.
• Foster partnerships and collaborations to support business objectives.
• Drive technological advancements and service improvements to maintain competitive edge.
• Encourage a culture of innovation within the organization.
• Identify and implement new technologies to enhance service delivery and customer experience.

Qualifications:

• Bachelor’s degree in Business Administration, Telecommunications, Engineering, or a related field. An MBA or advanced degree is preferred.
• Proven experience as a CEO or in a senior executive position within the telecommunications industry.
• Strong understanding of telecommunications technologies, market trends, and regulatory environment.
• Demonstrated experience in strategic planning, business development, and financial management.
• Excellent leadership, communication, and interpersonal skills.
• Proven track record of driving operational excellence and achieving business growth.
• Strong problem-solving and decision-making abilities.
• Ability to foster a customer-centric culture and drive innovation.

Location: India Subcontinent

Interested applicant, kindly submit full-detailed resume to [email protected]

We thank all applicants for writing in. Only shortlisted candidates will be notified

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

- Requires deep data analysis skills in iron ore, coal and crude oil market, and perform forecasting, reporting and operational metrics tracking

- Learn modelling of options market for commodities and US equities, equity index, capture arbitrage opportunities if any

- Analyse key financial data and create financial models for trading decisions

-Working closely with trader, and giving support in the daily activities of trading, deal tickets filing, trade execution

-Increase productivity by developing reporting/forecasting tools

Requirements

-Prefer a master degree in science, mathematics, finance, economics….etc.

-we need someone who are very eager to learn, to grow, and to work extensively in the financial market

• Leading Asset Management Company
• Vibrant Working Environment
• AWS + Performance Bonus

Responsibilities:

• Engaging with existing and prospective tenants to promote the portfolio's workspace and community.
• Responsible for the prospecting of tenants, and along with the leasing managers, will facilitate the initial engagement of office
• and retail tenants.
• Establishing strategic relationships with tenants
• Working with internal departments to deliver corporate and community engagement programs.
• Communicating of the digital platform and its functionality to the tenants.
• Engagement of tenants with the digital platform to promote events that encourages community engagement.

Requirements:

• Degree in Business Administration, Marketing, Real Estate, or a related field
• Min 5 years of experience in business development, partnership management, or related roles.
• Experience in the real estate industry or a related sector is strongly preferred
• Excellent relationship-building and interpersonal skills.
• Ability to develop and execute partnership strategies that drive business growth.

Working Location: Raffles Place

Working Hours: Mon- Fri 8.30am - 6.00pm

Salary: Up to $8,500 + AWS + VB

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Well – established retailers is currently seeking for committed individuals for positions of Senior / Client Advisor!

Job Scope

• Assist in maintaining a clean and organized product floor, and ensure a welcoming, customer-friendly environment
• Maintain updated knowledge on current products, pricing, and promotions
• Manage financial transactions and purchases using cash registers and appropriate software systems
• Greet customers and provide them with purchasing options based on their needs and wants, demonstrating knowledge regarding the merchandise and company
• Follow through on an exceptional customer experience by presenting customers with product promotions and sale opportunities as identified through conversation
• Develop and implement cross-selling strategies for appropriate products
• Assist customers with returns and exchanges

Requirements

• Relevant experiences are preferred, not a must.
• Pleasant, discreet and flexible dispositions to adapt to changes in the environment
• Superior communication skills with customers and team
• Proven capabilities in a customer service or sales role
• Conscientious, professional appearance
• Positive attitude and self-motivated to win every customer

Interested applicants, kindly forward detailed resume to [email protected].

Please visit us at www.clarist.com.sg for more opening positions!

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us..

Job Description:

• Be part of the software team to work closely with our customers on software development and testing.
• Participate in the complete Software Development Life Cycle from requirements analysis to deployment.
• Work with customers to determine project requirements and develop requirement specifications.
• Responsible for designing and developing software applications, including design, development, troubleshooting, and documentation.

Technical Skills:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• Experience in designing, developing, and deploying information system solutions.
• Minimum 1 years of experience.
• Good knowledge and experience in C++/C#.
• Experience in software testing and troubleshooting.

Apply, please kindly email your updated resume to [email protected].

Only shortlisted applicants will be notified.
APBA TG Human Resource Pte Ltd (14C7275) || Akshya R (R24122440)

Human Resources and Administration

Employer: China top500 company -Base in Singapore

Company Type: Medical Devices and Equipment Maf and Sales Company. specializing in the production and sale of medical devices and equipment. The company's main products include disposable medical gloves, wheelchairs, crutches, fitness equipment, etc. Committed to providing high-quality products that meet international standards and sells its products globally, particularly in North America, Europe, and Asia.

Company Size/Structure in Singapore: Office renovation completed, 3-5 people

Reporting To: Daily work - Singapore Responsible Person (a Director); Personal itinerary of the Chairman - the Chairman

Job Focus (Key Issues to be Solved Upon Joining):

• Office renovation
• Secretarial experience is a plus
• Administration and HR
• Handling government affairs
• Partial financial matters such as tax processing (financial knowledge)

Job Responsibilities:

1. Handle comprehensive HR and administrative functions, including recruitment, employment contracts, onboarding arrangements, employee relations, payroll/social insurance, employee compensation and benefits, income tax, etc.
2. Responsible for office administration and maintenance for the renovation project, including office supplies procurement and management, asset management, office equipment maintenance, regular housekeeping, and office supplies replenishment.
3. Handle calls, faxes, emails, and couriers; assist in performing reception duties.
4. Maintain and update employee attendance and leave records, social insurance categories, and medical cards.
5. Execute any ad-hoc duties assigned by the management.

Job Requirements:

1. 3-5 years of relevant experience in comprehensive HR activities.
2. Proficient in Singapore’s Employment Act and other employment-related regulations.
3. Strong communication and interpersonal skills.
4. Strict discipline, meticulous, responsible, hardworking, mature, with strong organizational skills.
5. Able to adapt to a fast-paced work environment with effective time management.
6. Good command of written and spoken

JOB RESPONSIBILITIES

Responsibilities include, but are not limited to:

• Manage end-to-end recruitment cycle. (posting of jobs descriptions, scheduling interview with candidates, extending offers etc)

• Work closely with hiring managers on manpower planning and forecasting to facilitate hiring

• Ensure all recruitment activities are done in accordance with employment laws and regulations.

• Monitor recruitment performance and timeline.

• Other tasks as and when assigned.

JOB REQUIREMENTS

• Degree or Diploma in any disciplines.

• Proficient in Microsoft Word and Excel.

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Responsibilities:

• Participate in AGILE project running on SCRUM sprints and daily stand-ups.
• Responsible for design, coding, testing and documentation.
• Able to liaise with the customer in requirement gathering, acceptance testing and troubleshooting.
• Develop secure, scalable and good quality application programs and API.
• Perform data migration, data transformation and scripting.
• Have a passion for delivering zero defect codes and be responsible for the codes developed.
• Participate in continuous integration activities and DevSecOps for testing and deployment.

Requirements:

• Bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent practical experience).
• Hands-on 4+ Years experience in transforming functional specifications into design specifications.
• Familiar with some of these Web Technologies such as Java, NodeJS, React, Typescript, MongoDB, Spring Boot.
• Experience with systems implementation and software development lifecycle processes.
• Good team player with strong communication and interpersonal skills.

Apply, please kindly email your updated resume to [email protected].

Only shortlisted applicants will be notified.
APBA TG Human Resource Pte Ltd (14C7275) || Akshya R (R24122440)

This advertisement is recruiting for the position of Operation Support Officer.

If successfully selected, you will be seconded to MOE JC located in Sorby Adams Drive.

Contract Period: from 1 Feb 2025 to 31 Jan 2026.

Option to Extend: from 1 Feb 2026 to 31 Jan 2027.

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7:00am to 4:30pm, inclusive of 1 hr lunch break
• Fridays: 7:00am to 4.00pm, inclusive of 1 hour lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

The service required are set out as follows :

Cleaning and tidying of college areas:

• General Office.
• HOD Room
• Staff Room
• Meeting Rooms
• Staff Pantries
• Lift Lobby
• Toilets

Hostel:

• To escort contractor (ad-hoc or term) to respective locations for repair and maintenance
• To check for any common area defects
• To carry out gardening works, Eg. water potted plants
• To carry out cleaning works for rooms, including preparing bed linens for new ad-hoc check-in
• To carry out cleaning works for common area, Eg. wet area, lift lobby, office, meeting room, toilet, empty recycle bins (NEA blu boxes) etc
• To store keep the luggage room, such as bed linens, tools and spare parts for ad-hoc repairs
• General maintenance such as changing of filter for air purifier, maintenance and replacement of vacuum cleaner bags etc

Any other duties as assigned by Officer-in-charge

The personnel shall minimally have the following qualifications, skills and experience:

• Ability to understand basic English instructions and communicate in English
• Preferably 2 years’ experience in cleaning and general maintenance work

This advertisement is recruiting for the position of Operations Support Officer.

If successfully selected, you will be seconded to MOE primary school located in Barker Road.

Contract Period: 2 years contract from 2 March 2025 to 28 Feb 2027.

Option to Extend: from 1 March 2027 to 29 Feb 2028.

Personnel to be deployed at the following hours:

• Mondays to Fridays: 6:30am – 4.00pm, inclusive of 1 hour lunch break (42.5 hours work week)
• Service not required on Saturdays, Sundays and gazetted public holidays

The service required are set out as follows :

The main job responsibility is supporting School Operations in overseeing facilities maintenance, logistic support to school activities and escorting of contractors working within the school compound. You will be working as a member of the School Operations Team under the management of School Operations Manager.

Key responsibilities include:

• To assist the Administration Manager (AM) / School Leaders in the day-to-day operation of the school front counter, in general administration and in the school’s service excellence initiatives to achieve positive customer relations and satisfaction level.

The Personnel’s duties and responsibilities include:

• Maintaining general cleanliness of school compound, meeting rooms, offices, staff rooms and classrooms which includes, floor sweeping, mopping, clearing of rubbish, wiping and arranging of tables and chairs.
• Operating and maintaining general cleanliness and serviceability of school equipment i.e. air purifiers, standing fans, Fire Extinguishers etc.
• Support by providing & preparing all logistical arrangement for school events and activities including carrying and arranging furniture & equipment.
• Simple administrative and office work like distributing items to various classrooms.
• Escorting contractors working in school compound i.e. Pest Control, Building works & repair, Aircon maintenance servicing & electrical work.
• Assist in the maintenance of school Facilities i.e. Receive faults/damage report from teachers, co-ordinate with TC for repair, monitoring repair progress and ensure safety measures are in place during maintenance.
• Assist in the day to day operations and functions of the school as directed by School Leaders; Administrations & Operations Managers.

The personnel shall minimally have the following qualifications, skills and experience:

• A dynamic, dedicated and motivated individual that can complete tasks without close supervision.
• Primary school qualifications.
• Advantage to have some experience in logistics and facilities maintenance.
• No chronic medical problems with an acceptable level of fitness and without criminal records.

This advertisement is recruiting for the position of Receptionist cum Printing Operator.

If successfully selected, you will be seconded to MOE primary school located in Choa Chu Kang.

Contract Period: from 1 Jan 2025 to 31 Dec 2025.

Option to Extend: for a further period of 12 months.

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 8:30am to 6:00pm, inclusive of 1 hr lunch break
• Fridays: 9:00am to 6.00pm, inclusive of 1 hour lunch break

(Tentative working hours, subjected to change based on school needs and discussion with candidate)

• Service not required on Saturdays, Sundays and gazetted public holidays

The service required are set out as follows :

Receptionist duties

• Assist to man General Office counter, answering phone calls and handling walk-ins requests from students, staff and stakeholders during assigned hours.
• Attend to students who are unwell or injured in the sick bay.
• Record attendance of late coming students.
• During holidays will collate hardcopy Financial Assistance Application forms, check all required documents submitted, update staff mailbox and Organisation Chart.
• Perform administrative support such as data entry, collation of data and statistics when required.
• Provide manpower support during ad-hoc school activities and events (such as refreshment, phototaking day, award day)
• Any other duties assigned by the school leaders & administration manager

Printing Operator Duties

• To process printing requests from the staff of the Authority.
• Monitor and replenish the consumables associated with the operation of the printing machines.
• Fulfil any printing requests submitted by the staff of the Authority within (3) working days, excluding the day the printing request is received.
• Update job status and assist in tabulation, on a monthly basis the amount of printing carried out using the machines supplied by the vendor.
• Perform regular checks to ensure school’s printing machines are functional and support the operational needs as required.
• Perform scanning. Laminating, binding and finishing operations.

The personnel is to sign an undertaking to safeguard official information,

The personnel shall minimally have the following qualifications, skills and experience:

• Able to speak and read simple English, operate photocopying machines.
• Minimum PSLE or equivalent certificate.
• Preferably 2 years working experience in receptionist work.
• Physically fit, meticulous, independent, efficient and pro-active.
• Good interpersonal skills and team player.
• Basic PC skills (using of email and update excel spreadsheets)

Overview:

The Receptionist is responsible for managing the front desk and providing administrative support to ensure the smooth functioning of the school's daily operations.

Job Description:

• Reception counter duties such as e-mail handling phonecalls, general enquiries, e-mails / mails & faxes.
• Record delivery of goods/ services, record messages and provide professional customer services
• Administrative duties such as data entries, collation of information, filings, scanning and archiving documents.
• Attend to students feeling unwell.
• Other ad-hoc duties as assigned by the school.

Requirements:

• Good communication and inter-personal skills.
• Good team player with initiative
• Proficient in MS Office such as MS Word, Excel and Powerpoint
• Preferably possess relevant experience in reception and administration in a school environment.

Contract Details:

• Temp. role with option of renewal, subject to performance.
• Working hours: 8am - 5pm, weekdays
• Location: Siglap Area

Job Description:

• Prepare high quality Chinese food.

• Ensure kitchen team is well trained and equipped with the knowledge and skills for the food in the menu.

• Maintain hygiene and cleanliness standards at all time.

Job Requirement:

• Possess good culinary skills and able to lead the kitchen team to produce consistently high quality food.

• Good leadership and communication skills.

• Able to create and show creativity in food menu.

Job Description:

• Assist in supervision of company operations and goods inventory management.

• Responsible for purchasing of vegetables/fruits, frozen foods, frozen chickens/meats/fishes, groceries, packaging etc.

• Ensure that quantity and quality of items ordered are received and stored in proper condition.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision.

• Required to work night shift permanently.

Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform beauty treatment for guests.

• Explaining treatments and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Good interpersonal and communication skills.

Job Description:

• Prepare high quality Chinese food.

• Ensure kitchen team is well trained and equipped with the knowledge and skills for the food in the menu.

• Maintain hygiene and cleanliness standards at all time.

Job Requirement:

• Possess good culinary skills and able to lead the kitchen team to produce consistently high quality food.

• Good leadership and communication skills.

• Able to create and show creativity in food menu.

Job Description:

• Prepare high quality Chinese food.

• Ensure kitchen team is well trained and equipped with the knowledge and skills for the food in the menu.

• Maintain hygiene and cleanliness standards at all time.

Job Requirement:

• Possess good culinary skills and able to lead the kitchen team to produce consistently high quality food.

• Good leadership and communication skills.

• Able to create and show creativity in food menu.

What we are looking for:

- Familiar with IT contractual clauses to negotiate with suppliers, as one of the key deliverables of the scope is to review contracts for this role. Good knowledge on information technology contractual clauses:

* Scope of Services

* Payment Milestones

* Min Wage

* Man Days Estimation

* Confidentiality Agreement

* Intellectual Property/Ownership

* Breaches & Indemnity

* Governing Law & Jusrisdication

- Experienced Hire whom is focused on IT Services Sourcing & Procurement, understand the IT services nuances to facilitate on the negotiation with suppliers.

Department:

BANK's Techology Operations Strategic Sourcing Team to review and negotiate IT contracts with suppliers on IT initiatives across the Bank.

Job Description:

- Review and negotiate IT contracts with suppliers on IT initiatives across the Bank.
- Working in close collaboration with the Strategic Sourcing & Procurement colleagues, Group Legal and IT stakeholders to protect the Bank and to optimize the value from the supply market.
- Ensure compliance to BANK'S policies, process standards and guidelines.
- Provide advice on contracts, explain impact of contract gaps and mitigate contract risks to the stakeholders effectively and collaboratively.
- Ensure the right risk culture through strong communication lines with stakeholders and colleagues.

Job Description:

• Assist in supervision of company operations and goods inventory management.

• Responsible for purchasing of vegetables/fruits, frozen foods, frozen chickens/meats/fishes, groceries, packaging etc.

• Ensure that quantity and quality of items ordered are received and stored in proper condition.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision.

• Required to work night shift permanently.

Job Description:

• Assist in supervision of company operations and goods inventory management.

• Responsible for purchasing / marketing of beverages, alcohol, packaging etc.

• Ensure that quantity and quality of items ordered are received and stored in proper condition.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision.

• Required to work night shift permanently.

You will be part of the dynamic team that is a vital part of the division’s Service Quality Framework. You will liaise with Group Customer Advocacy (GCA) and coordinate with them on the surveys received. You will analyse and identify customers’ pain points (Detractors) or compliments (Promoters) based on customers’ verbatims. This is to ensure that the customers’ experiences are maintained at the professional level set by the management of Client Bank.

Major responsibilities include:-

• To extract the leads and send it to GCA Team daily.
• Surveys received will be via P-Web, SMS,IVR etc.
• After GCA download daily responses, map the responses to customer data and compile listing of “Detractors” including verbatim, these will be forwarded to the NPS champion to follow up with the customers and to close any loops.
• To work as the main custodian managing NPS while overseeing the NPS functions for our Mass market customers who are managed by our stakeholders.
• Perform follow up/service recovery calls for detractors with 0 to 4 rating and customers who gave negative comments in the verbatim.
• To understand the Voice of the customers (VOC) and place the correct tagging for reporting purposes.
• Perform other duties as assigned.

Requirements:
· A university degree holder or pursuing a degree in any discipline with a minimum 2 years experience preferably in a customer centre or financial services environment.
· A strong customer service mindset with good communication and customer centric drive to improve customer experience.
· Bi-lingual in English and a second language (preferred).
· Possess strong interpersonal skills and able to work independently and as a team.
· Analytical skills to drive call quality improvements and suggest process improvements.
· Familiar with banking and/or credit cards process and products, systems.
· Proficient in Microsoft Excel and Microsoft Office applications.
· Prior experience as a Bank's Call Centre Agent/TM for at least 2 years and must be universally-trained.