Chief Technology Officer (CTO)

About the Role:

We are looking for a visionary Chief Technology Officer (CTO) with proven experience in app development and scaling startups. As the CTO, you will play a pivotal role in shaping the technical direction, building a robust product roadmap, and leading the development team to deliver a best-in-class child enrichment app.

This is a rare opportunity to join a high-potential startup at an early stage and contribute to a product that makes a positive difference.

Primary Responsibilities:

· Technology Strategy: Define and implement the company’s technology vision, ensuring alignment with business goals and product objectives.

· Product Development: Oversee the design, architecture, and development of the app, ensuring scalability, reliability, and security.

· Team Leadership: Build, mentor, and lead a high-performing tech team, fostering a collaborative and innovative culture.

· Collaboration: Partner with cross-functional teams (Product, Marketing, Design) to align technical development with user needs.

· Quality Assurance: Establish and monitor metrics to ensure top-notch app performance, usability, and compliance with relevant standards.

· Innovation: Stay up-to-date on emerging technologies and trends in the child enrichment and EdTech space to keep the app competitive and engaging.

· Budget Management: Manage the technology budget and optimize resource allocation for sustainable growth.

Job Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or any related field.
• 7+ years in tech roles, with 3+ years in leadership (e.g., Head of Engineering or Technical Lead).
• Proven experience in building and scaling mobile apps, preferably in the EdTech or child enrichment sectors.
• Strong knowledge of modern app development frameworks, cloud technologies, and software engineering best practices.
• Demonstrated ability to build, inspire, and lead a high-performing tech team.
• Passion for working in a fast-paced, mission-driven environment with hands-on involvement.
• Analytical and problem-solving skills with a focus on delivering scalable solutions.

How to Apply:

Ready to join Thatz? You can apply through our NextGig.Asia job portal, which is hosted by Thatz International. The job post can be easily found at https://nextgig.asia/Talents/JobSearch/External/?companyname=Thatz%20International%20Pte%20Ltd. Simply sign up and submit your application at https://nextgig.asia/ or send your resume to [email protected].

Shortlisted candidates will be contacted.

Data Protection:

Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.

Stay Connected:

Follow us on Instagram, Facebook, LinkedIn, and Telegram to stay updated on our latest offerings and industry insights. Join our online community to explore endless possibilities with us!

Instagram: https://www.instagram.com/thatz_international

Telegram: https://t.me/EmployMebyThatz

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LinkedIn: https://www.linkedin.com/in/thatz-recruiter-25234548

Stay Safe and Healthy!

Take care of yourself and those around you.

Job Description

The successful candidate will join the Business Technology Department in SIA Finance Division. You will be required to work with Finance business users, IT Division and IT vendors to plan and implement Finance digital initiatives and to provide effective operational support for implemented Finance systems.

Key Responsibilities

1) Drive business value through system capabilities and enhancements by working with IT Division and Finance business users

2) Collaborate with functional units to identify, define, and document business needs and objectives, current operational procedures, problems, and user requirements for enhancements

3) Facilitate business process review and formulate use case with business users.

4) Manage the end-to-end delivery for new projects and application enhancements, where key activities include

- Collaborating with internal and external stakeholders for smooth and timely delivery of projects and achieve set business KPIs

- Leading requirements gathering and technical solutioning with users and technical teams

- Reviewing feasibility and sustainability of proposed solutions

- Executing User Acceptance Testing (UAT), including pro-active follow ups on bug fixesto ensure that all test scenarios are comprehensively tested and all business requirements are met

- Identifying and mitigating project and business risks by collaborating with all impacted stakeholders.

- Strategising and leading change management through regular communications and coordination

- Managing change requests and conducting post-implementation review

5) Provide effective operational support for Finance systems. Activities include:

- Assisting users on system usage, authorization and administration

- Managing resolution of reported incidents (e.g. bugs) based on Service Level Agreement terms

- Ensuring regularly periodic jobs are completed in accordance with agreed timeline

- Partnering with businee units (BUs) to identify areas of improvements in the work processes and system flow/functions

- Assisting with the audit of IT applications

Requirements

• Bachelor Degree in Finance, Computer Science, Business IT, or IT-related discipline
• 2 years of working experience in Finance or similar role preferred
• Fresh graduates with strong learning capabilities and right attitude will be considered
• Experience in Agile methodology is a plus
• Experience in SAP FICO, Sharepoint and Tableau will be an advantage
• Self-starter and result oriented with strong numerical, analytical, critical thinking and problem-solving skills
• Strong inter-personal skills and be able to communicate well with both technical team and business users
• Proven project management skills.
• Ability to manage own time and priority accordingly
• Meticulous and good attention to details

Responsibilities:

• Security Software and Access Control hardware
• After market sales related promotion to existing customers in Singapore
• Regular " patrol " activity as pro-active maintenance promotion. Software Service proposal with quotation & manage prospective / secure order / execute maintenance job by team
• Solutioning skills such as Troubleshooting / proper report and action order to the team.
• Prepare proposals
• identify protential clients
• Energy saving proposal with existing system diagnosis
• Help up and coordination with Sales & Marketing department. Job task share when the existing customer does machine replacement or expansion / upgrading orders.

Key Responsibilities

• Perform tool build, integration, testing and troubleshooting
• Ensure tool remains up for Process and other hardware qualifications.
• Work with Clean Room Facilities group to specify facilities requirements.
• Understand facilities availability and needs of the tool and work with the facilities group to manage & troubleshoot any facilities related issues.
• High level technical knowledge in at least one R&D discipline (Optic, Electronic, Motion, SEM): (1) Support R&D module owner in “Off & On Tool” Module Integration, Calibration and Qualification (2) Qualify Module performance to spec (on & off tool) (3) Support R&D Development (C&F) activities
• Qualification of non-system components (isolated from application)
• Define & execute Qualification plans; Define, execute and qualify calibration procedures (off and on tool).
• Performs all standard service activities through Tier I. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
• Responds to customer tool issues by communicating with other engineers and participating in escalation conference calls.
• May participate in projects to reduce costs and increase uptime.
• Verifies operational quality of system equipment. Assists senior engineers as needed.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
• Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Assumes responsibility for complete customer satisfaction within work area.
• Assists in planning, communicating, and coordinating support plans with customer management.
• Manage external customers and support tool issues at customer site
• Complies with all safety procedures and consistently demonstrates safety as a value.

Requirements

• Prior hands-on experiences in Wafer Fabrication Semiconductor tools (CVD, PVD, Etch)
• Relevant education qualification in Engineering
• Ability to work with deadlines and with all levels of internal and external stakeholders including customers
• Ability to work in cleanroom work environment

Work Location

• Science Park II

About the Job

The Logistics Department plays one of the most critical roles in managing part the assets in Cyrus. You will be joining a dynamic team managing and working closely with the Assistant Warehouse Manager to solve Logistics, warehouse operation issues, managing the inventory level and fulfil daily orders. You will also be required to implement new ideas to improve our logistics and warehouse operation processes.

Your key responsibilities cover the following 5 broad areas:

1) Receiving and Inspecting of Goods

• To verify the quantity of goods, inspect for damages and report discrepancies.
• To ensure proper handling and storage of goods.

2) Inventory Management

• To tidy and organise all inventory and maintain accurate records for accurate monitoring
• To conduct regular inventory checks and report discrepancies.

3) Order fulfilment

• To retrieve and pack shipment orders according to delivery schedules, and coordinate with inter-departments for deliveries and pickups.

4) Warehouse Organization

• To ensure inventory are well organised and stored at stipulated locations so as to achieve and maintain warehouse 5S standard.

5) General Support

• To initiate and collaborate on work improvements projects to improve processes and work environment.

Your areas of knowledge and expertise that matter most for this role:

· Secondary school, Higher Nitec, Diploma or 2years working experience in warehousing or environment.

· Basic understanding of Microsoft Office is required.

· Valid Forklift license is an added advantage.

· Knowledge of ERP/WMS system.

· Physical fitness to carry goods up to 25kg.

· Key attention to detail and monitoring of inventory quality.

Job Description & Requirements:

• Develop detailed manufacturing processes, including assembly procedures, testing protocols, and quality control checks.
• Create efficient process flows to minimize waste and maximize productivity.
• Continuously analyse and improve existing processes to reduce costs, increase yield, and enhance quality.
• Design and procure necessary manufacturing equipment and tooling.
• Determine the required production capacity and allocate resources accordingly.
• Plan and design the manufacturing facility layout for optimal workflow and efficiency.
• Oversee pilot production runs to identify and address potential issues.
• Validate processes to ensure they meet product specifications and quality standards.
• Implement quality control measures to ensure product consistency.
• Drive continuous improvement initiatives to enhance product quality and process efficiency.
• Investigate and resolve quality issues.

Requirements:

• Degree / Diploma in Mechanical/Electrical/Mechatronics
• 1-4 years of relevant experience preferably in Assembly of Equipment or Test area preferably in Semiconductor Industry
• Experience in maintaining the Quality of Work
• Knowledge of Material BOM’s
• Capable of understanding Engineering drawings for Mechatronics-assembly
• Experienced in Manufacturing Engineering Tools (5S, Process Flow, FMEA, System Risk Analysis, DMAIC, 8D, Control Plan, SOP, SOO, Work Instructions, Root Cause Analysis, Capacity versus Demand)
• Experience in Mechanical Fitting, Cable Routing and Installation of Equipment. Preferably in a Semiconductor Equipment Industry.
• Able to use Solid works to design simple fixtures / jigs
• Technical skills must include basic knowledge of mechanical/Electrical/Mechatronics
• Ability to work independently with minimal supervision

• Perform product assembly, equipment and machine sub-module assembly according to specifications
• Generate require documentation from Bill of Materials (BOM) and assembly drawings
• Running simulations or conducting basic analyses to support design decisions.
• Assisting engineers in creating and updating technical drawings, schematics, and other design documents.
• Support and involvement in PD, NPI and MP phases
• Generate PFMEA, technical reports and perform Failure Analysis (FA) on products
• Hand on electrical hard wiring & components installation
• Conducting research on new technologies, materials, or manufacturing processes that could benefit the project.
• Maintaining organized records of design documents, test results, and other relevant paperwork.
• Liaising with other departments such as manufacturing, quality assurance, and supply chain to ensure smooth collaboration.
• Perform 5S and ad hoc duties as requested

Roles and Responsibilities:

• Perform 3D/CNC programming & setting of Milling machine.
• Familiar with Fanuc Control System.
• Develops CNC programs to machine complex components from various materials like metals, plastics, or composites.
• Operates CNC machines like mills, lathes, or routers to fabricate prototype parts according to engineering drawings and specifications.
• Knowledge in machine tools, speed, feeds & insert technology.
• Designs and fabricates custom tooling and fixtures to hold and position workpieces during the machining process.
• Must have good knowledge on CNC manufacturing process, setting/programming/operating.
• Technical support on production issue including Design jigs & fixture for machining purpose with good knowledge in understand of manufacturing include re-design.
• Verifying conformance of finished parts to specifications, using measuring and inspection tools.
• Develops efficient machining processes to minimize production time and cost.
• Optimizes tool paths to reduce machining time and improve surface finish.
• Others ad-hoc duties assigned.

Requirements:

• Experience in operating CNC Mills & setting up.
• Good knowledge in milling tooling and machine process.
• More than 3 years in relevant experience in related field.
• Proficient in using Solidwork, Hypermill and CAD/CAM software

Who we are

We’re a team of engineers, designers, and product managers who build technology for the public good. We proactively identify areas where technology can help, test our prototypes with actual users, and bring our best ones to launch. This includes everything from building better frontend applications for citizens, to automating the internal operations of public agencies. We use and release open source software, keep a flat hierarchy, and bypass bureaucracy to focus on delivery. Our end goal is that through our work, Singapore becomes a model of how governments can use technology to improve the public good. You can check out the results of our latest hackathon at hack.gov.sg.

Products we’ve built

You can read about all our products at open.gov.sg/products. A few examples:

• Covid-19 vaccination system – Book vaccine appointments at clinics nationwide
• Data.gov.sg – Open data repository with real-time APIs
• Parking.sg – Pay for parking and extend your time-slot in seconds
• FormSG – Form manager that has eliminated most paper forms in government, with pioneered zero-knowledge features
• Isomer – Static government websites at a fraction (10%) of the cost
• RedeemSG - Create, send, and track redemptions of digital vouchers easily
• PaySG - Enable digital paymets for government services, initially used for payments for Covid-19 swab test and stay-home-notices for incoming travellers

What does a Senior Product Manager do?

As a Senior Product Manager, you will:

• be a tech entrepreneur for public good; identify areas where tech could have a huge impact, build prototypes to find product-market fit, and get the right stakeholders on board
• leverage your stakeholders and team mates' knowledge of user needs, technical possibilities, and design goals to deliver strong products
• dream big, develop far-reaching visions for your product space, and relentlessly execute until you get there
• work on meaningful projects that solve important problems in society (e.g., transportation, education, healthcare); the public sector is full of opportunities where even the simplest software can have a big impact on people’s lives

What is it like working here?

• Working for Public Good - We care about making an impact on public good. For the Product Management team, this means working directly on the biggest opportunities out there. This also means creating what’s best-in-class, and then propagating these practices widely across the government so that the Singapore Government is equipped to deliver the best impact possible to our people.
• Rapid Prototyping - We’re not about building too-big-to-fail ideas, or getting stuck behind existing ways of doing things or mega projects. Instead of spending too much time debating ideas, we prefer to test them and iterate rapidly. This means being clear on what we’re trying to achieve, leaning forward to farm for dissent and feedback, prototyping early, and scaling what works quickly.
• Ownership - We are not here just to keep existing processes running, but to make an impact toward public good. This means taking ownership of problems, figuring out what needs to be done, and keep going until the problems are solved, regardless of job scope or existing ways of doing things.
• Growth Mindset - We focus on makings better than they are today. This means that we are constantly working on new things and new areas, and reinventing the areas we are already ‘good’ at to get better. Working here means having a growth mindset as opposed to a fixed one, and leaning forward to try things, make mistakes, and learn.

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

WHAT YOU WILL DO:

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
• When required, act as the customer SPOC and coordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
• Support the senior team members in the management, reporting, and coordination of day-day tasks during the absence of the Lead Engineer
• Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
• Report and escalate to the next level those problems which cannot be fixed
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
• Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
• Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
• Conducts the analysis, definition, documentation and testing of application & systems enhancements
• To provide onsite support to Users during the cutover of the services
• Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
• When/where required, be contactable for escalations and support, on and on-call standby basis
• When/where required, perform assigned tasks on 12 x 7 shifts basis.

EXPERIENCE:

• Degree or equivalent Diploma / Certificate in Computer Science, Electronic Engineering or equivalent
• Minimum 8 years experience in the network, and/or application/system support domain.
• Must have dealt directly with external customers delivering to SLAs.
• Exposure to ITIL and IT/network components and principles
• Demonstrated maturity in handling complex customer issues and demanding customers
• Ability to coach new joiners and to facilitate their integration into the team
• Knowledge of Airline and CAA customers use of ACM applications
• Ability to organize the activity of a team and to take ownership of issues until resolution

Come join us to express your Andaz as Information Systems Executive if the following describes you.

• Provides technical assistance, advice to hotel management so as to minimise overhead expenses and maximise productivity in all areas.
• Assists authorised users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers.
• Coordinates timely repair and returns to service providers any faulty systems or items of equipment.
• Assists to establish and implement procedures to ensure backup of data in any I.S. system.
• Rebuilds data corrupted by either hardware or software faults.
• Coordinates the timely handling of any software fault reports or enhancement requests.
• Assists to set up emergency procedures to continue the operation of the hotel in the event of system failure.
• Provides manuals on the issue of I.S systems and incorporates those manuals into the relevant operating procedures of the hotel.
• Establishes necessary security measures to prevent unauthorised access to the I.S. systems.
• Carries out any other reasonable duties and responsibilities as assigned.

Your Profile

· Ideally with a relevant Certificate or Diploma in Information Technology.

· Minimum 1 year of work experience in hotel operations.

· Good problem solving, administrative and interpersonal skills are a must.

· A can-do attitude.

As a Site Technology Specialist, you will work with clinical sites and provide technical support and expertise related to technology (Kidney imaging, cell therapy, radiology and renal ultrasounds).

You will:

• Provide clinical sites with technical support and expertise related to technology (Nuclear medicine, kidney imaging, interventional radiology)
• Assist in the design and implementation of study related forms, guidelines and manuals related to technologies
• Coordinate data collection related to technologies, including but not limited to nuclear medicine, radiology, etc.
• Provide technical and initiation support to sites
• Identify, track, and report specific technical timepoints in the study related to study procedures including imaging, scans, and other technologies
• Determine technical resources needed for project implementation, and communicates needs to department managers
• Organize technical training for project teams
• Provide support to the project teams to ensure proper documentation of study-specific assessments related to study technologies
• Support site initiation preparation and performs technical visits to assist the site team with technical aspects of the study
• Assist and advises the site monitor in the area of study technologies
• Provide relevant technology-related information to Business Development for proposals
• Prepare for and attends Bid Defense Meetings
• Attend and presents at Investigator’s Meetings

This position is assigned to Diplomatic Technology (DT) Office and crucial for the design, development, testing, and implementation of the Embassy’s applications and intranet web presence, with a special focus on AI systems development and integration. The incumbent will provide technical assistance and support for queries and issues related to developed applications, development of new applications, and SharePoint support for more than 300 customers and 21 agencies at the U.S. Mission in Singapore. Additionally, the incumbent will provide user training and augment the rest of the IT support staff as needed.

Key Responsibilities:

• Design, develop, test, and implement Embassy applications and intranet web presence, with a focus on AI systems development and integration.
• Provide technical assistance and support for developed applications.
• Develop new applications and provide SharePoint support.
• Offer user training and support IT staff as required.
• Ensure proper implementation of cybersecurity practices.
• Occasionally provide support at the Chief of Mission and Deputy Chief of Mission residences and VIP visit sites around the city.
• Work in server rooms with high voltage equipment and handle computer installations and office renovations.

Requirements:
All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item in their application. Failure to do so may result in a determination that the applicant is not qualified.

· Bachelor's degree in computer science, computer software engineering, information technology or host country equivalent, AND at least three (3) years of technical experience in Computer programming, including experience in managing software development lifecycles and methodologies such as analysis, design, development, quality assurance, deployment and release is required.

OR

· At least two (2) years of college or university studies in any field or other equivalent post-secondary education, AND at least five (5) years of technical experience in Computer programming, including experience in managing software development lifecycles and methodologies such as analysis, design, development, quality assurance, deployment, and release is required.

• Fluent in (speaking/reading/writing) English is required.
• In-depth knowledge of administrative duties for administering the latest Microsoft Windows Server, SharePoint, and Desktop operating systems.
• Advance knowledge in database design and development, Client/Server and Multi-tier architectures and Internet working operations and management; systems analysis/design techniques; telecommunications and management advisory services.
• Strong working knowledge of PowerApps, Power Automate, .NET, C#, Framework, AJAX, JavaScript, PHP, jQuery, XML, SharePoint API is required.
• In-depth knowledge of proper implementation of cybersecurity practices.
• Advance knowledge of Office Suite programs (e.g. Word, Excel, Outlook, Power Point, Share Point, etc)
• General experience in areas of end-user support in a Microsoft environment.
• Familiar with the planning, migration and operations for both on-premise and cloud only SharePoint configurations.
• Experience developing SharePoint applications using PowerApps and Power Automate workflows.
• Experience using SharePoint reusable components, publishing sites, add-ins and Frameworks.
• Good communication skills both verbally and in writing.
• Must have the ability in building solutions on Microsoft's SharePoint and/or O365 development platform required.
• Ability to analyze user requirements, plan strategies and manage multiple tasks/projects simultaneously.
• Ability to thoroughly document solutions via flow charts, review instructional manuals (for users or systems staff) and provide guidance as necessary.
• Ability to research current technologies and design practices to develop solutions.
• Must be able to lift up to 50 pounds consistently with or without a non-motorized lifting device.

Additional job details can be requested by emailing [email protected]

Please note:

· Emailed applications are no longer accepted.

· To maintain an open and fair recruitment process, the U.S. Embassy only accepts applications that are completed in full and submitted via the Electronic Recruitment Application (ERA) website: https://erajobs.state.gov/dos-era/sgp/vacancysearch/searchVacancies.hms

· To apply for the above position: Please complete the on-line ERA form and upload any supporting documents (including educational certificates and/or transcripts related to the position requirements state above) using this site https://erajobs.state.gov/dos-era/sgp/vacancysearch/searchVacancies.hms by December 3, 2024.

Only shortlisted candidates will be notified. Thank you for your interest in U.S. Embassy Singapore.

Team

ServiceNow is seeking a Solution Consulting Manager to build a high-performing team of pre-sales Solution Consultants and Architects in our IT workflow specialist team, which covers Strategic Portfolio Management, IT Asset Management, Security Operations, and Governance Risk & Compliance portfolio of products. This is your chance to get in front of developing your team in a fast-paced environment. The Solution Consulting Manager is responsible for individual Solution Consulting career planning and development, team development and hiring according to the dynamic needs of the sales organisation, and other administrative duties relative to team management.

Role

The Solution Consulting Manager is expected to maintain strong relationships with counterparts in Sales, Services, Support, Marketing, and other organisations to ensure alignment of organisational activities and directions. These responsibilities directly support the Solution Consulting Manager's primary goal: developing and maintaining a team that consistently secures the technical win in every deal they support for the sales teams.

The role will report to the APAC Technology Workflows Solution Consulting Senior Director.

What you get to do in this role:

• Understand the needs of the Asia, India & Korea sales organisation and develop plans to ensure outstanding support. Focus on strategic sales opportunities
• Represent the Technology Workflows business at company and industry events via collaboration with our marketing and communication functions
• Create solutions that show the broader value of IT Workflows, especially in conjunction with strategic partners
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential Solution Consulting candidates to meet future business demands
• Work with our sales directors to prioritise regional Solution Consulting efforts
• Assign resources to sales opportunities and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Develop and deploy team training curriculums to meet the changing demands of the sales organisation
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.

The Senior Director IT is responsible for establishing and maintaining the information security program to ensure that information assets and associated technology, applications, systems, infrastructure and processes are adequately protected in the digital ecosystem in which we operate. The individual is responsible for identifying, evaluating and reporting on legal and regulatory, compliance, IT and cybersecurity risk to information assets, while supporting and advancing business objectives.

Description

Establish Governance and Build Knowledge

• Facilitate an information security governance structure through the implementation of a hierarchical governance program, including the formation of an information security steering committee or advisory board.
• Provide regular reporting on the current status of the information security program to enterprise risk teams and senior business leaders
• Work with the vendor management office to ensure that information security requirements are included in contracts by liaising with vendor management and procurement organizations.
• Create and manage a targeted information security awareness training program for all employees, contractors and approved system users, and establish metrics to measure the effectiveness of this security training program for the different audiences.
• Understand and interact with related disciplines through committees to ensure the consistent application of policies and standards across all technology projects, systems and services, including privacy, risk management, compliance and business continuity management.
• Provide clear risk mitigating directives for projects with components in IT, including the mandatory application of controls.

Develop the Frameworks

• Develop and enhance an up-to-date information security management framework based on one of the following: International Organization for Standardization (ISO) 2700X, ITIL, ENISA, ISA-62443, COBIT/Risk IT and National Institute of Standards and Technology (NIST) Cybersecurity Framework.
• Create and manage a unified and flexible control framework to integrate and normalize the wide variety and ever-changing requirements resulting from global laws, standards and regulations.
• Develop and maintain a document framework of continuously up-to-date information security policies, standards and guidelines. Oversee the approval and publication of these information security policies and practices.
• Create a framework for roles and responsibilities with regard to information ownership, classification, accountability and protection of information assets.
• Facilitate a metrics and reporting framework to measure the efficiency and effectiveness of the program, facilitate appropriate resource allocation, and increase the maturity of the information security, and review it with stakeholders at the executive and board levels.

Architecture/Engineering Support

• Work with IT staff to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications and software.
• Recommend and coordinate the implementation of technical controls to support and enforce defined security policies.
• Research, evaluate, design, test, recommend or plan the implementation of new or updated information security hardware or software, and analyze its impact on the existing environment; provide technical and managerial expertise for the administration of security tools.
• Work with the enterprise architecture team to ensure that there is a convergence of business, technical and security requirements; liaise with IT management to align existing technical installed base and skills with future architectural requirements.

Operational Execution

• Coordinate, measure and report on the technical aspects of security management.
• Manage outsourced vendors that provide information security functions for compliance with contracted service-level agreements.
• Manage and coordinate operational components of incident management, including detection, response and reporting.
• Maintain a knowledgebase comprising a technical reference library, security advisories and alerts, information on security trends and practices, and laws and regulations.
• Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans and communicate information about residual risk.
• Manage security projects and provide expert guidance on security matters for other IT projects.
• Assist and guide the disaster recovery planning team in the selection of recovery strategies and the development, testing and maintenance of disaster recovery plans.
• Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements.
• Design, coordinate and oversee security testing procedures to verify the security of systems, networks and applications, and manage the remediation of identified risks.

Qualifications

• Bachelor’s Degree in Engineering, Computer Science, Information Systems, or related discipline required.
• Master’s Degree in a related field is preferred.
• Professional security management certification is desirable, such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA) or other similar credentials

Experiences

• A minimum of ten years of IT experience, with seven years in an information security role and at least five years in a managerial capacity is required.
• Experience working with legal, audit and compliance staff is preferred.
• Experience developing and maintaining policies, procedures, standards and guidelines is required.
• Familiarity with applicable legal and regulatory requirements, including, but not limited to, the U.S. Sarbanes-Oxley Act, the U.S. Health Insurance Portability and Accountability Act (HIPAA), the European Union Privacy Directive, and the Japanese Financial Instruments and Exchange Law ("J-SOX").

Skill Sets

• Excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives
• Project management skills: financial/budget management, scheduling and resource management
• Ability to lead and motivate the information security team to achieve tactical and strategic goals, even when only "dotted line" reporting lines exist
• A master of influencing entities and decisions in situations where no formal reporting structures exist, but achieving the desirable outcome is vital
• Excellent communication, interpersonal and collaborative skills. Experience working with a multi-continent technical team preferred
• High degree of initiative, dependability and ability to work with little supervision while being resilient to change

Technical Competencies

• Experience with common information security management frameworks, such as International Standards Organization (ISO) 2700x, the IT Infrastructure Library (ITIL) and Control Objectives for Information and Related Technology (COBIT) frameworks
• An understanding of operating system internals and network protocols.
• Familiarity with the principles of cryptography and cryptanalysis.
• Experience in application technology security testing (white box, black box and code review).
• Experience in system technology security testing (vulnerability scanning and penetration testing).

ROOTCLOUD TECHNOLOGY has been listed in the Ministry of Industry and Information Technology's "Cross-Industry and Cross-Field Industrial Internet Platform" list for five consecutive years, and has been listed in Gartner's "Global Industrial Internet Platform Magic Quadrant" for four consecutive years, ranking first in China.

Based on the core capabilities of the industrial internet operating system, the company has developed a series of plug-and-play products around industrial data intelligence, covering all aspects of data collection, data calculation, multi-dimensional display, analysis and application, and performance loop closure.

To date, the ROOTCLOUD platform supports over 1,100 industrial protocols，connects more than 1.2 million high-value industrial devices, and has device types exceeding 5,000. It has linked industrial assets worth over 100 billion yuan. It has provided diverse industrial internet services to more than 1,000 enterprises in over 30 industries, including equipment manufacturing, steel smelting, automobile manufacturing and spare parts.

Roles & Responsibilities：

• Validate the business model, ensuring its fit with the target market and potential for scalability
• Lead the development and implementation of the strategies for marketing, sales, product development, and operations
• Cultivate a strong culture of innovation, collaboration, and accountability within the team
• Manage the company's budget, cash flow, and investment priorities efficiently, understand the unique financial challenges of a pre-revenue business
• Recruit, develop, and lead a team that is motivated and aligned with the startup's goals, even amidst uncertainty and limited resources
• Adjust strategies and plans as needed based on feedback, market conditions, and business opportunities

Requirements:

• Ability to learn quickly are crucial attributes
• Proven leadership experience, preferably in a startup or entrepreneurial environment
• Strong understanding of business model validation, market analysis, and lean startup methodology
• Ability to engage with investors and secure funding
• Creative problem-solving skills and adaptability to change
• Excellent interpersonal and networking skills, with a talent for building rapport with a range of partners and stakeholders
• Master’s Degree or entrepreneurial experience is a plus

Job Summary:

We are seeking a skilled and dedicated Information Security Analyst/Consultant to join our team. In this role, you will be responsible for advising, assisting, and implementing information security programs for our clients using frameworks such as ISO/IEC 27001:2022 and Cyber Trust Mark, in addition you will also be involve in overseeing the implementation of security solutions to assist clients in improving their information security and cyber security posture. You will work closely with clients to assess their security needs, develop robust security strategies, and ensure compliance with industry standards and are expected to manage client’s requirements and expectations during the consulting process helping them to achieve ISO/IEC 27001:2022 or Cyber Trust Mark Certification.

Key Responsibilities:

• Client Advisory and Consultation: Provide pre-sales support, expert advice and consultation to clients on information security practices and strategies.
• Framework Implementation: Assist clients in developing and implementing information security programs using frameworks like ISO/IEC 27001:2022 and Cyber Trust Mark.
• Security Assessments: Conduct comprehensive security assessments to identify vulnerabilities and recommend mitigation strategies.
• Policy Development: Develop and maintain information security policies, procedures, and guidelines for clients.
• Compliance and Auditing: Ensure client compliance with industry standards and regulatory requirements through regular audits and assessments.
• Risk Management: Identify, analyze, and manage information security risks for clients.
• Incident Response: Assist clients in developing incident response plans and provide support during security incidents.
• Training and Awareness: Conduct training sessions and workshops to raise awareness about information security best practices among client employees.
• Documentation: Prepare detailed reports and documentation for security assessments, policies, and compliance efforts.
• Monitoring Emerging Technologies and Threats: Stay up-to-date with emerging technologies and threats in AI, blockchain, and other relevant fields, and integrate this knowledge into security strategies.
• Security solutions: Understand and learn new cybersecurity solutions and assisting to implement these solutions to improve their security posture.

Qualifications:

• Education: Minimum diploma in Cyber Security, Computer Science, or related field and minimum 3 years of experience in IT or Cyber Security field.
• Certifications: Good to have certifications such as CISSP, CISM, or ISO/IEC 27001 Lead Auditor/Implementer, Certified Ethical Hacker.
• Experience: Proven experience in information security consulting, with a focus on implementing security frameworks like ISO/IEC 27001:2022, NIST, CSA Star and CIS.
• Skills: Strong analytical, problem-solving, and communication skills. Proficiency in security assessment tools and methodologies.
• Knowledge: In-depth knowledge of information security principles, standards, and best practices.
• Project management: Understanding of stakeholder management and managing project lifecycle.

What We Offer:

Opportunities for professional development and career growth. A dynamic and collaborative work environment.

Cybersecurity certification training opportunities

For Sewage and Drainage Pipe Jacking Project

1. work in SG, Indonesia, HK;

2.5years above site supervision and overall management experiences ;

3. Able to plan, design concept, organize resources for these projects.

4. Able to add value for the projects through design concept, machine selection, manpower allocation, good schedule and planning.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Infrastructure Management
  • Architect, design, and implement cloud-based solutions that align with both business objectives and technical requirements.
  • Collaborate with development and operations teams to seamlessly integrate cloud solutions.
  • Implement Infrastructure as Code (IaC) methodologies to automate and streamline the deployment and management of cloud resources.
  • Continuously optimize cloud infrastructure for performance and cost-efficiency.
  • Monitor and analyze cloud performance, making proactive adjustments as needed.
  • Provide technical leadership and mentorship to engineering teams on cloud architecture and best practices.
  • Stay abreast of emerging trends and technologies in cloud computing.
  • Recommend appropriate cloud services based on project requirements.
  • Ensure compliance with security standards, regulatory requirements, and best practices in cloud security.
  • Conduct regular security audits and assessments.
  • Manage vendor relationships with cloud service providers and technology vendors, stay updated with vendor offerings, and negotiate contracts.
  • Act as a subject matter expert on cloud architecture, participate in technical discussions and provide guidance to stakeholders.
  • Provide mentorship, training, and hands-on support to help teams develop necessary skills and expertise.
  • Plan, implement, and maintain SMU's enterprise and research infrastructure (HPC), including private and public cloud computing, as well as all relevant research hardware to meet SMU's diverse research computing needs.
  • Plan, formulate, and architect the growth of research infrastructure (HPC) to cater to the needs of SMU researchers, enhancing faculty productivity in research.
  • Manage and administer of CMDB system to ensure the completeness and currency of asset information.
  • Develop, maintain, and execute system operation procedures (e.g., IT Disaster Recovery) to improve service availability, reliability, and redundancy.
• Consultancy and Support
  • Collaborate with business units to gain a better understanding of their goals, technical requirements, and current infrastructure.
  • Develop tailored cloud solutions that align with business requirements, focusing on scalability, reliability, security, and cost-effectiveness.
  • Provide support to business units in their Cloud project initiatives.
  • Troubleshoot issues, resolve technical challenges, and deliver ongoing support after post-implementation.
  • Conduct induction programs to raise awareness of cloud computing and research platforms within the SMU community. Develop presentations, documentation, and user guides for individuals utilizing cloud computing services and High-Performance Computing Clusters (HPCC).
• Projects
  • Manage IT projects for existing system enhancement and new system implementation.
  • Establish project plans, milestones, and deliverables.
  • Monitor project progress and review project performance against key metrics.
  • Maintain a risk tracker and mitigation plan.
  • Provide status updates and reports on project progress.
  • Provide leadership and motivation to the project team.
  • Manage expectations and address concerns proactively.
  • Ensure the project is kept within the project scope, budget, and timeline.
  • Maintain comprehensive project documentation throughout the project life cycle.

• Bachelor's degree or diploma in Computer Science, Computer Engineering, IT or equivalent from an established Institution
• Relevant Cloud platform certifications (e.g. AWS Certified Solution Architect, Azure Solutions Architect Expert) are a plus.
• Relevant Linux System Administration certifications (e.g. Red Hat Certified System Administrator) are a plus.
• At least 5 years of work experience with Cloud platforms such as AWS and Azure Cloud.
• Proficient in Cloud computing concepts, architectures, and service models (IaaS, PaaS, SaaS);
• Cloud platforms such as AWS, Azure, or Google Cloud Platform, including their services and features;
• Networking fundamentals, including TCP/IP, DNS, VPN, and routing in cloud environments;
• Cloud security principles, encryption, identity and access management (IAM), and compliance requirements;
• Cloud platform monitoring, logging, and alerting tools to ensure the performance and reliability of cloud resources;
• Infrastructure provisioning and management tools like Terraform and CloudFormation.
• Working knowledge of DevOps methodologies, continuous integration/continuous deployment (CI/CD), and automation tools;
• Containerization technologies such as Docker and container orchestration platforms like Kubernetes;
• Cloud-based storage solutions, databases, and data analytics platforms.
• Proficient in performing Linux server cluster administration;
• Scripting languages, including Python and Bash, with the ability to automate tasks and enhance workflow efficiency;
• ServiceNow CMDB administration.
• Working knowledge of ISO27001 information security standards, regulatory compliance, and best practices for Cloud governance.
• Strong technical, analytical, and troubleshooting skills, with confidence in delivering frontline support and expertise across diverse academic disciplines and areas.
• Exceptional written and verbal communication skills, with a keen attention to detail and strong decision-making abilities.
• Good interpersonal and customer servicing skills.
• Enthusiastic and motivated team player.
• Independent, proactive, positive attitude, and a keen interest in exploring the areas of emerging Cloud technologies.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

• Operate machine for set-up products accordingly to customers' drawings
• Ensuring the finished prducts produced are precise as per requirements
• Operate and setting-up of CNC machines according to customers' drawings
• Perform daily housekeeping
• Perform ad hoc duties as requested
• Adhere to good quality and safety practices

Job Requirements:

• At least 1-2 years of relevant experience
• Able to work in the fast-paced machining environment
• Able to commerce work within short notice

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service manufacturing equipment for the semiconductor and display industries. Our innovations are at the foundation of the technology that transforms every part of our lives. We offer an exciting place to grow and learn alongside some of the best people you’ll ever meet. Join us to Make Possible a Better Future.

The Advanced Packaging Development Center (APDC) is a state-of-the-art cleanroom that is among the most advanced wafer-level packaging labs in the world. It houses the industry’s broadest portfolio of products that enable the foundational building blocks of heterogeneous integration, including advanced bump and micro-bump, fine-line redistribution layer (RDL), TSV and hybrid bonding. APDC was established as a joint lab partnership with the Institute of Microelectronics (IME), a research institute of Singapore’s Agency for Science, Technology and Research (A*STAR).

We are currently seeking for an experienced and passionate Process Engineer (R&D) to join APDC now. Apply now if you fit the description below!

Key Responsibilities

• Work closely with Process Integration, and the CTO USA team, hands on running wafers on semiconductor equipment using MES systems to run process operations.
• Design, create recipes, collect data, analyze and compile reports on moderately difficult process engineering experiments, within safety guidelines
• Perform hardware characterization on moderately difficult systems, within safety guidelines
• Troubleshoot moderately complex problems, perform Root Cause Analysis and resolve moderately difficult process engineering issues
• Measure film properties, organize data/reports for review and interpret data
• Generate internal documentation for products, presentations and technical reports
• Interact with customers to resolve moderately difficult process engineering issues/problems under general supervision
• Identify, select and work with vendors and suppliers under general supervision
• Implement new technology, products and analytical instrumentation

Requirements

• Relevant Engineering education qualification
• Research experiences focusing in semiconductor industry
• Past experiences in dealing with MES systems is a plus
• Stakeholder management
• Good communication and interpersonal skills

Work Location

• Science Park II

About the Job

The Program Department plays one of the most critical roles in Cyrus. Every new project in Cyrus begins with you leading the project team and laying the groundwork to ensure a smooth and successful completion. Regardless of technical challenges or scheduling conflicts, you will lead, guide, and inspire your project team members, managing every facet of the project's development and collaborating with your team to resolve problems while staying focused on your commitments to the customers.

Your key responsibilities are as follows:

• To strategise, organise, govern, and manage a project within a predetermined timeframe that is committed to customer.
• To successfully complete New Product Introduction (NPI) projects by meeting all the specifications and requirements and advancing them towards mass production, including anticipating and mitigating potential risks that may negatively impact the projects.
• To engage and work with customers on product specifications, requirements, costs, schedules, and quality.
• To generate and provide quotations for tools and moulded parts, upon receipt of Request for Quotation (RFQ).
• To collaborate internally with tool designer and engineering team on design for manufacturing (DFM) and proactively manage program documentations, technical and engineering changes.
• To update the status of on-going programs to the management.
• To consistently pursue for new customers.
• To establish and nurture a robust and affirmative rapport with our key customers to secure new and additional projects and pursue new customers to strengthen sales pipeline.

Your areas of knowledge and expertise that matter most for this role:

• Degree or diploma in mechanical engineering/precision engineering.
• Knowledge with practical experience in the field of plastic injection and injection tool fabrication, or mechanical product design is needed.
• Proficient in Microsoft Office suite of programs.
• Good verbal and written communication and presentation skills.
• Strong leadership to lead, guide and inspire the project team to produce quality work and stay committed to all deliverables.
• Business oriented, meticulous, and cost sensitive.
• Ability to analyse, solve problems and decision making.
• Strong organisational skills with a can-do attitude to always improve and initiate new ways of working to achieve results.

This position is ideal for a recent graduate who is passionate about solving challenging business problems and building applications that provide an excellent user experience. As a Data Engineer, you will be an integral part of the Loyalty and Marketing development team, focusing on designing and building software solutions that leverage data to solve business problems.

The role is for a self-motivated individual with strong foundational software engineering skills. The candidate will be extensively involved in hands-on activities, including POCs, design, documentation, and development of new functionality. The candidate must be flexible and willing to switch tasks based on the team's needs.

Responsibilities:

• Assist in the design, development, and implementation of software solutions.
• Participate in the development of new products iteratively by building quick POCs and converting ideas into real products.
• Design and develop mission-critical systems, delivering high-availability and performance.
• Interact with both business and technical stakeholders to deliver high-quality products and services that meet business requirements and expectations while applying the latest available tools and technology.
• Develop code under the guidance of senior developers to ensure deliverables are on time, within budget, and with good code quality.
• Maintain a passion for delivering zero-defect code and contribute to ensuring the team's deliverables meet or exceed the prescribed defect SLA.
• Assist in coordinating Continuous Integration activities and other related items in addition to contributing core product code.
• Present technical solutions, capabilities, considerations, and features in business terms. Effectively communicate status, issues, and risks in a precise and timely manner.

About audax

audax means courage. To have the courage to change the banking scene, eliminating constraints caused by existing legacy infrastructure. Our mission is to empower banks and financial institutions to scale and modernise at speed, reaching new customers without breaking the bank.

We began our journey supplying services to and powering Standard Chartered’s white-label plug and play Banking-as-a-Service (BaaS) solution, Standard Chartered nexus, through our technology capabilities. At audax, we seek go-getters who are hungry for growth and can bring fresh perspectives.

Website

https://www.audax.io

What you will be doing:

The Sales Director (Singapore) plays a critical role in driving our company’s growth by formulating and executing effective sales strategies to penetrate the Thailand, Vietnam, and Philippines markets. The successful hire will be handling market development and creating new bank partnerships, ensuring the achievement of significant new revenue growth targets.

Responsibilities:

• Manage the entire sales cycle from lead generation to closing deals.
• Work closely with the Chief Commercial Officer in developing and executing a comprehensive sales plan to target and win new businesses within the banking sector.
• Identify and engage with key decision-makers and stakeholders at prospective client organisations to understand their pain points and present our compelling solutions.
• Build strong relationships with key stakeholders within target banks to drive sales and partnerships.
• Meet and exceed revenue growth targets through new bank partnerships
• Provide guidance and support to cross functional team including marketing, product development and customer success, to ensure alignment and drive customer satisfaction.
• Stay updated on industry trends, competitive landscape, and customer needs to develop creative solutions for new bank partnerships.
• Prepare and present sales forecasts, reports and progress updates to executive team and C-levels executives at target banks.
• Present our value proposition, conduct system demonstrations, manage technology workshops, and business case construction for prospective banks.
• Partner with sales engineers, professional services, and marketing teams.
• Exceed annual regional goals for software licensing and professional services contracts.

What you need to be successful in this role:

• Bachelor's Degree in Business, Finance, or a related field.
• 10+ years of Sales and Partnerships / account management in financial technology/consulting space.
• Proven track record of achieving sales targets, specifically in the banking as a service space.
• Existing strong relationships within the banking industry in the regional Asian markets.
• Ability to work independently and as part of a bigger team (cross functions) to achieve business goals.
• Strong analytical and problem-solving skills, with a focus on driving results that are aligned with business strategies and goals.
• Excellent communication, negotiation, and relationship-building skills.
• Proficient in presentation skills, CRM software, and technically savvy.
• Demonstrates rigor, discipline, and structure in all customer engagements and internal governance.
• Deep understanding of banks and the challenges they face, including technology, regulatory, and commercial issues.
• Passionate about Financial Services and Technology.

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

WHAT YOU WILL DO:

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
• When required, act as the customer SPOC and coordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
• Support the senior team members in the management, reporting, and coordination of day-day tasks during the absence of the Lead Engineer
• Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
• Report and escalate to the next level those problems which cannot be fixed
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
• Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
• Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
• Conducts the analysis, definition, documentation and testing of application & systems enhancements
• To provide onsite support to Users during the cutover of the services
• Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
• When/where required, be contactable for escalations and support, on and on-call standby basis
• When/where required, perform assigned tasks on 12 x 7 shifts basis.

EXPERIENCE:

• Degree or equivalent Diploma / Certificate in Computer Science, Electronic Engineering or equivalent
• Minimum 8 years experience in the network, and/or application/system support domain.
• Must have dealt directly with external customers delivering to SLAs.
• Exposure to ITIL and IT/network components and principles
• Demonstrated maturity in handling complex customer issues and demanding customers
• Ability to coach new joiners and to facilitate their integration into the team
• Knowledge of Airline and CAA customers use of ACM applications
• Ability to organize the activity of a team and to take ownership of issues until resolution