Job Description:

As the Growth Head for South Africa, you will be responsible for the overall operations of Bitget in the South African market, including business development, marketing, team management, channel operations, and financial performance. You will drive user acquisition and trading volume growth by developing and executing effective growth strategies, and represent Bitget in local industry events and community building.

Responsibilities:

• Develop and execute a business growth strategy, including user acquisition, user retention, and trading volume growth.
• Lead local marketing activities, including brand promotion, social media marketing, and partnership development.
• Expand and manage various marketing channels, including social media, community forums, KOL cooperation, and others, to increase brand exposure and user conversion.
• Build, motivate, and develop a high-performing team, recruiting and nurturing local talent.
• Oversee budget management, P&L analysis, and ensure the achievement of set financial targets.
• Develop a deep understanding of the South African cryptocurrency market, understand user needs, and adjust strategies based on market changes.
• Represent Bitget in local industry events and build strong relationships with regulators, partners, and the community.
• Manage the day-to-day operations of the exchange website, including content updates, event planning, and traffic analysis.

Requirements:

• Bachelor's degree or above in marketing, finance, computer science or related fields.
• 5+ years of experience in the internet industry, with at least 2 years of experience in the cryptocurrency industry or fintech company.
• Strong business development, marketing, and team management skills.
• Deep understanding of the South African market, familiar with local culture, laws, regulations, and business environment.
• Excellent communication, leadership, and data analysis skills.
• Fluent in Madarian & English in order to align with Chinese speaking colleagues.
• Strong interest in blockchain technology and digital assets.

Plus:

• Rich experience in overseas market expansion.
• Extensive network of contacts in South Africa.
• Strong product thinking and user operation capabilities.

Job Description:

• Responsible for supporting yield improvement, driving, and managing the continuous yield and quality improvement for various devices.
• Responsible for having close interaction with Product Test Engineering team and communicate technical product status to management.
• Responsible for following up with Foundries and test subcontractors to resolve low yield/reliability issues.
• Responsible for monitoring of parameter test and wafer sorting yield with in-depth analysis using various statistical data analysis tools and understand on semiconductor process knowledge, e.g., inline d0, ET, CPK etc.
• Develops failure analysis methodologies as required for assigned projects to enable rapid problem solving with support of internal and external parties.

Requirements:

• Degree/Master’s in Electrical Engineering, Microelectronics or related discipline.
• Strong analytical problem-solving skills.
• Capability of mass data analysis.
• Min 2 years of experience in Product Engineering.
• Salary package will be offered based on working experience.

Job Summary:

The Legal Support Specialist provides administrative and clerical support to the legal department, ensuring the smooth and efficient functioning of all legal operations. This role involves assisting legal professionals with case management, document preparation, and research, while maintaining high levels of confidentiality and attention to detail.

Key Responsibilities:

Administrative Support:

· Assist with the preparation and filing of legal documents, including contracts, agreements, pleadings, and corporate filings.

· Organize and maintain both physical and electronic legal files, ensuring all documents are up to date and easily accessible.

· Coordinate with internal departments to gather information and documentation required for legal matters.

Case Management:

· Track case status and court dates, ensuring deadlines are met.

· Maintain calendars for legal proceedings, meetings, and hearings.

· Assist in managing legal case files, including case opening and closing procedures.

Document Preparation:

· Draft, proofread, and format legal documents, including correspondence, reports, and contracts.

· Conduct initial review of legal agreements and flag issues for legal counsel’s attention.

Legal Research:

· Conduct legal research on relevant laws, regulations, and precedents as needed.

· Summarize legal findings for internal use.

Client and Vendor Communication:

· Handle routine communication with clients, vendors, and external counsel under supervision.

· Respond to inquiries and requests for information with professionalism and confidentiality.

Compliance Support:

· Assist in monitoring compliance with legal regulations and internal policies.

· Support the legal team in internal audits and regulatory matters.

General Duties:

· Assist in maintaining the legal department’s databases and records management systems.

· Perform other clerical duties such as scheduling meetings, answering phone calls, and processing legal invoices.

Qualifications:

· Bachelor's degree or diploma in legal studies, law, or related field preferred.

· Paralegal certification or relevant training is a plus.

· Minimum of 2 years of experience in a legal support or paralegal role.

· Experience in corporate law, litigation, or contracts administration is desirable.

· Strong understanding of legal terminology and document management.

· Excellent organizational skills and attention to detail.

· Proficiency with legal research tools and databases.

· Familiarity with case management software and Microsoft Office Suite.

· Ability to prioritize tasks, manage time effectively, and work under deadlines.

· Strong communication skills, both verbal and written.

· Ability to handle sensitive information with discretion and confidentiality.

Project Overview

We are hiring research engineers interested in advancing the state of the art in data-efficient machine learning at SMART in the new program: Mens, Manus and Machina: How AI empowers people and the city in Singapore (M3S).

With the recent emergence of large language models (LLMs), the research engineers will assist in investigating how data-efficient and resource-efficient techniques, such as data attribution, data selection/reweighting, data valuation, data curation, Bayesian optimization, active learning, can be applied in the context of LLMs (as well as important issues involving AI privacy, model auditability and updatability).

Responsibilities

• Research on topics related to data-efficient machine learning, such as data attribution, data selection/reweighting, data valuation, data curation, Bayesian optimization, and active learning, in the context of LLMs.
• Investigate how these concepts as well as important issues involving AI privacy, model audibility, and updatability can be applied in the context of LLMs.
• Develop, implement, and evaluate experiments to characterise the feasibility and performance of the proposed research ideas.
• Collaborate with other PhD and undergraduate students to publish research results in top-tier conferences and journals, with focus on venues associated with the above-mentioned areas .

The research engineer will be jointly advised by Prof. Daniela Rus (MIT CSAIL), Prof. Alex 'Sandy' Pentland (MIT Media Lab), and Assoc. Prof. Bryan Low (NUS School of Computing), and based at SMART (Singapore-MIT Alliance for Research & Technology) in Singapore. The research engineer will have the opportunity to collaborate with PhD and undergraduate students, as well as Postdoctoral Fellows, within our research groups.

For more information on our research group and interests, visit

https://danielarus.csail.mit.edu/

https://www.media.mit.edu/people/sandy/overview/

https://www.comp.nus.edu.sg/~lowkh/research.html

Requirements

• Degree or Masters Degree in Computer Science, Machine Learning, Artificial Intelligence, or other related disciplines.
• Strong publication record at premier AI/ML venues such as ICML, ICLR, NeurIPS, CVPR, ACL, EMNLP or similar.
• Strong proficiency in programming.
• Strong proficiency in English and communication skills.
• Experience with machine learning and deep learning frameworks such as Pytorch, Tensorflow, among others.

To apply, please visit our website at: https://portal.smart.mit.edu/careers/career-opportunities

Interested applicants are invited to send in their full CV/resume, cover letter and list of three references (to include reference names and contact information). We regret that only shortlisted candidates will be notified.

Margin Technology is group within Global Banking & Markets Engineering that builds and maintains platforms that enable firm to manage the risk of the trading activities every single to counterparties. We process millions of trades & positions daily to calculate margin, reconcile portfolios, and deliver valuations & reporting to our clients and regulators in the most scalable, performant, reliable and efficient way possible. Our platform manages tens of millions of continually changing datapoints, hundreds of thousands of complex computations, and tens of thousands of user workflows daily. Our platforms are at the front line during geopolitical and market-moving events. Our work protects the firm and its clients and makes the global financial markets safer and more transparent.

This lead role, based in Singapore, will provide a unique opportunity to lead strong set of engineers that build and manage one of the firm’s most complex and fascinating businesses. Learning, teamwork, partnering with stakeholders, product ownership, working with very large data, designs, technical expertise, and user experience; these are all aspects where you will build your skills and make your mark. You will join and work alongside the global leadership group of Margin Technology and responsible for our Asia based teams in Singapore and India.

Our technology stack consists of Java, C#, AngularJS, React, BPMNs, RESTful web services, k8S, Elastic Search, MongoDB, Graph and DB2 databases and Slang/SecDB (GS-proprietary scripting language & risk-management DB). We use Git for Version Control and new development is increasingly cloud-native, either on or off-prem.

HOW YOU WILL FULFILL YOUR POTENTIAL

· We have a long pipeline of proposed business solutions and stretch opportunities for motivated people to grow.

· Participate in the planning, roadmap development, requirement gathering through to evolving platforms to next generation.

· Evolve the platform to meet business, client, regulatory, operational and technical needs.

· Gain technical expertise and practical experience in managing mission-critical platforms from technical experts within and outside the team.

· Opportunity to work closely with Asia Business, Risk and Operations team across the Global Markets and Core Engineering divisions.

· Excellent opportunity to gain strong domain knowledge across the firms’ Margin processing function.

SKILLS AND EXPERIENCE WE ARE LOOKING FOR

· Bachelor’s degree in computer science or equivalent.

· Minimum of 15 years of experience in technology, software industry with a proven delivery track record (preferable in financial services or risk).

· Hands on experience managing diverse teams (15+ staff), coaching/mentoring and people management including teams in other geographic locations.

· Leadership experience developing plans, roadmaps, partnering with diverse stakeholders, Margin Technology leadership group in EMEA, Americas.

· Experience in design and architecture of various enterprise applications with considerations of performance, scalability, resilience, supportability.

· Strong understanding of Java, C# and related technologies. Experience with relational, NoSQL Databases and SQL.

· Good experience with data modelling and data analytics.

· Solid understanding of financial industry - exchange facing and Over the Counter (OTC) business, Prime brokerage, Future and Options business.

· Experience leading teams based on overlapping geographic locations

· Strong communication and articulation skills as the role requires working with various Asia business/core teams.

· Ability to thrive in a highly collaborative environment working with a diverse set of colleagues and stakeholders across regions.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

Job Description

1. Perform research in the following areas:

a. Global performance analysis, and/or

b. Global structural response analysis

2. Assist in conducting physical model tests, field experiments and numerical simulations to support the development of integrated physical-numerical modelling and simulations.

3. Collaborate with industry partners, affiliated research institutes and other relevant stakeholders to contribute to grant proposals for research funding consistent with the strategic goals of TCOMS.

4. Any other duties as assigned by supervisor.

Job Requirements

· Bachelor's/Master's Degree in Civil Engineering, Mechanical Engineering, Marine Engineering, Naval Architecture, Applied Mathematics or other related disciplines.

· Preferably having relevant research/industry experience with competent knowledge in some of the following areas: Offshore engineering, marine engineering, hydrodynamics, naval architecture and ocean engineering.

· At least 5 years of experience

· Prior knowledge in the following numerical methods/software/programming languages will be an advantage:

o CAD software such as SolidWorks, Rhino, AutoCAD

o Engineering tools such as WAMIT, SESAM and OrcaFlex

o Finite Element analysis tools such as SESAM, ABAQUS, Ansys

o Programming codes such as FORTRAN, Python, MATLAB, C++ or equivalent.

· Good interpersonal and communications skills.

· Ability to adapt and work effectively as members of a team.

· Good command of written and spoken language.

· Resourceful and self-driven with a high degree of professional integrity.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Overview

Microsoft’s Enterprise Account Team focuses on empowering customers on their AI Transformation journey. This team is responsible for envisioning new possibilities for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.

As an Enterprise Account Technology Strategist, you will have the opportunity to design and drive leading edge technology initiatives in partnership with your customers, both supporting your customers’ desired business outcomes and achieving Microsoft’s business objectives.

Paired with an Enterprise Account Executive, leveraging your large, multi-functional v-team across the breadth of the Microsoft product portfolio and the vast catalog of Microsoft Partner offerings, you will build and grow your network of technology executives within your customers and bring industry-relevant solutions to help the customers adopt and embrace AI technologies. With a proven history of innovating technical solutions to achieve customers’ business objectives and achieving account growth targets, this role will give you the opportunity to combine your technology and industry knowledge to deliver on AI solutions to accelerate your customers’ AI vision and to ultimately become their trusted technology advisor.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Customer AI and Security Strategy Leadership - Document and articulate the customer’s business objectives, technology landscape and AI and Security strategy.
• Technology Relevant Trusted Seller - Drive Microsoft Business growth including partner co-sell motions and governance around consumption and intent to use
• Technology Leadership across Solution Areas - Lead AI, (including data and migration) and Security, conversations across the rooms of the house showcasing how they align to the customers business priorities.
• Industry Knowledge – Apply expertise in customer businesses, technology platforms and industry to build AI strategy with the customer that is aligned to business outcomes. Challenge customers’ assumptions with constructive dialogue about their business and technology.
• Applies expertise (deep expertise across few accounts or broad expertise across many accounts) and thought leadership to identify and inform the development of the right Industry Sales Kits and industry partners within the customer's vertical industry.
• Articulates and understands specific industry-related market trends, as well as customer threats, opportunities, and barriers to growth as they relate to the customer's broader industry.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 6+ years technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experienceOR equivalent experience

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 12+ years technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience
• OR equivalent experience
• 6+ years experience in relevant customer industry
• 6+ years experience in digital transformation, or using technology to drive customer business outcomes

Reporting to the Head of Operations & Technology Office for Chubb Life, Operations & Technology Governance Lead covers a wide spectrum of responsibilities to ensure strong governance and controls are implemented and maintained across the Group.

The role requires a high level of maturity, forward thinking and self-discipline; is expected to operate at a high level of professionalism and be skilled at stakeholder management and communication across the wider organization for Chubb Life to meet its strategic business objectives.

Responsibilities

Portfolio Governance:

• Ensure structure execution, program governance and drive benefits management of programs within Chub Life.
• Evaluate project proposals and prioritize initiatives based on their potential impact and strategic fit.
  • Develop and implement a robust portfolio governance framework to guide decision-making processes and ensure compliance with organizational standards.
  • Identify and assess risks associated with the portfolio, working collaboratively with project managers and stakeholders to develop mitigation strategies.
  • Regularly review project progress against established KPIs and take corrective actions as needed.
  • Communicate portfolio status, issues, and decisions to stakeholders, ensuring transparency and alignment with organizational objectives.
  • Proactively identify opportunities for process improvement within the portfolio governance framework.

Financial Management:

• Collaborate with finance teams to manage and monitor the financial aspects of the portfolio.
• Support and drive the end-to-end process of Chubb Life IT & Ops financial analysis, reporting, planning, and forecasting.

Business Case Management:

• Lead the planning, development and drafting, and oversees the production of business cases.

Core Competencies

• Ability to operate within a matrix organization where reporting lines can be blurred requiring collaboration and influencing skills to get things done, even without formal authority.
• Effectively and efficiently uses personal initiative, managerial authority and organizational resources to deliver on commitments.
• Excellent senior stakeholder management skills, ability to communicate and connect easily, dealing with complex, ambiguous, and fast-changing situations
• Excellent project management skills, ensuring all priority deliverables are met to a consistently high level of quality
• Excellent time management and multi-tasking skills, ability to work across the wide organization to deliver against tight timelines
• Ability to work independently, quickly and be adaptable in a dynamic environment

Additional Requirements

• 15+ years experience leading large/complex technology, business or transformation projects
• Strong Agile Engineering experience with associated SCRUM qualification
• Strong Budgeting and Forecasting background
• Experience in planning and leading strategic initiatives
• Experience in the Life Insurance domain preferred

AWS Asia Pacific & Japan (APJ) Professional Services (ProServe) is seeking for a Senior Consultant, Ad Tech for its Technology & Industry team. This role will be focused on helping customers envision and drive transformations in the area of sell-side Advertising optimization. As an Advertising Industry Specialist, it will be your responsibility to engage early with executives as they look to leverage the depth and breadth of AWS Services, ISV Partner solutions, and custom AI/ML models to help them optimize the pitch-to-pay performance across their assets.

In this role you will have the opportunity to collaborate directly with APJ customers and partners addressing workflow performance, cloud workloads, security, compliance, scale, availability and manageability. You will be called upon to provide leadership to customers looking for solutions to transform their existing Ad Tech workloads using Cloud technology.

You will act as the voice-of-the-customer to oversee engagements and assist with non-technical change management work on policies, procedures, operations and people. In this role you will have the opportunity to acquire new technology skills and serve as trusted advisors for internal and external customers. You’ll work to develop and publish best practices and repeatable assets inclusive of AWS Partners to accelerate our customer’s transition to cloud-based AWS services.

Key job responsibilities

• Advertising Technology (AdTech) Workload Transformation Ideation – Envision data-driven solutions to support customer's needs in optimizing and modernizing their sell-side advertising business across assets and facilitate cross-platform ad buying, fulfillment, and measurement
• Customer Value Management – Consult end customers and create solutions and offerings helping them impact customer LTV through AdTech investments
• Technology Leadership – Define and design solutions that exceed customer expectations based on the use of AWS services and ISV/partner offerings. Ensure all online and offline purchases and purchasing intent (e.g., CRM, external data) is considered to create a 360 profile of an end-customer/consumer
• Customer Engagements – Conduct workshops with senior executives in the Ad Ops, Ad Tech, and Ad Product organizations to capture their current state and envision solutions for accelerating their optimizations in a quantifiable manner. You will also engage with end customers of AdTech solutions/platforms to help them derive enhanced value from their investments. Develop project proposals and solution architectures to deliver on customer requirements. Stay engaged as the customer champion through all phases of project delivery to ensure value realization
• Industry Leadership – Lead AWS architecture discussions, cloud operations optimization, AWS migrations, security and integration of AWS services supporting customer requirements.
• Develop Partnerships – Develop industry solution roadmaps for clients, partners and service providers. Drive collaboration and integration between multiple AWS partners to deliver comprehensive solutions for large industry customers clients
• Industry Expertise Transfer – Work with global AWS Professional Services (ProServe) leadership to grow capabilities within the AWS Professional Services (ProServe) practice. Work with ProServe global industry leadership to stay-ahead of the leading-edge platform services and be able to deploy quickly. Support best practices efforts for all AWS and Partners. Upskill AWS ProServe builders in APJ on proven ProServe offerings.
• Customer Advocacy - Work with AWS engineering groups, technology and professional services teams conveying customer requirements, driving inputs into short-term and long-term AWS technology roadmaps.
• Industry Shows and Organizations - Participate in key industry trade shows, session panels, keynotes, industry groups, technology organizations and technology standards board's directly conveying AWS corporate messaging and driving new industry wide engagements as necessary.

This is an executive level customer facing role. You will be required to travel to client locations to deliver professional services when needed.

Basic qualifications

• 10+ years of consulting experience working with Data and AI/ML solutions
• 10+ years of experience in developing long-term strategies around product/ solution roadmap with execution programs to deliver on envisioned strategy
• Recent and demonstrable hands-on experience with Ad Tech workloads
• Ability to create compelling customer proposals and executive-level presentation skills
• Expert level understanding of Cloud Computing, Hybrid, Multicloud environments

Preferred qualifications

• Industry expertise in Media or Telco or Retail or Consumer Product Goods
• Experience with pre-sales
• Experience with AWS services
• AWS Cloud Certifications

We are seeking a highly experienced Principal Product Consultant with extensive of experience in Triple A Plus and Temenos Wealth Manager. The ideal candidate will have a strong background in Wealth Management and Triple A+. This hybrid role requires a deep understanding of the domain and technical skills to drive product excellence and client satisfaction.

Responsibilities

• Lead the implementation and customization of Triple A Plus and Temenos Wealth Manager solutions for clients.
• Oversee the end-to-end project lifecycle, ensuring timely delivery and adherence to client requirements.
• Provide expert guidance on best practices and industry standards in Wealth Management.
• Collaborate with cross-functional teams to design and develop innovative solutions that meet client needs.
• Conduct thorough analysis of client requirements and translate them into technical specifications.
• Ensure seamless integration of Triple A Plus and Temenos Wealth Manager with existing client systems.
• Develop and maintain comprehensive documentation for all project phases, including requirements, design, and testing.
• Facilitate workshops and training sessions to empower clients with the knowledge to effectively use the implemented solutions.
• Monitor project progress and proactively address any issues or risks that may arise.
• Provide ongoing support and maintenance to clients, ensuring optimal performance of the implemented solutions.
• Stay updated with the latest trends and advancements in Wealth Management and related technologies.
• Contribute to the continuous improvement of internal processes and methodologies.
• Foster strong relationships with clients, understanding their business needs and providing tailored solutions.

Requirements

• Possess extensive experience in implementing and customizing Triple A Plus and Temenos Wealth Manager.
• Demonstrate a deep understanding of Wealth Management principles and practices.
• Exhibit strong analytical and problem-solving skills to address complex client requirements.
• Showcase excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.
• Hold a relevant certification in Triple A Plus or Temenos Wealth Manager.
• Display a proactive approach to learning and staying updated with industry trends.
• Have a proven track record of successfully delivering large-scale projects in a hybrid work model.
• Show ability to work independently and manage multiple priorities in a fast-paced environment.
• Demonstrate strong organizational skills and attention to detail.
• Exhibit a client-centric mindset with a focus on delivering high-quality solutions.
• Possess a strong technical background with the ability to understand and translate complex technical concepts.
• Show commitment to continuous improvement and professional development.
• Hold a degree in a relevant field or equivalent work experience.

Certifications Required

• Certification in Triple A Plus or Temenos Wealth Manager is mandatory.

About Cognizant

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

For Sewage and Drainage Pipe Jacking Project：

1. work in SG, Indonesia, HK;

2. 5years above site supervision and overall management experiences ;

3. Able to plan, design concept, organize resources for these projects.

4. Able to add value for the projects through design concept, machine selection, manpower allocation, good schedule and planning.

We are seeking a talented Principal Architect to join our Global Solution Architect team, focusing on Multi-Service Integrations. In this role, you will design solutions for large, multi-tower engagements across various business units, balancing technical and business skills. You will craft innovative business-IT solutions for clients’ transformation and outsourcing needs, using digital, IT outsourcing, applications development, management, and infrastructure services. This position requires prior experience as an overall solution or enterprise architect with a proven track record in solutioning and delivering projects.

Responsibilities

• Shall perform the role of a trusted technology advisor
• Is expected to drive large transformation work across key clientele – Existing and new
• Is expected to be part of large transformation programs and specifically platform driven /enabled transformation programs and drive the end to end solution for the pursuits
• Whiteboard > shape up the client thought process > evolve a conceptual solution > work with the eco-system and provide directions to the independent solution streams > stitch it together > iterate with the client and other technology architects deriving from a business need.
• Other technology architects include:

1. Technology architecture
2. Component Architecture
3. Application architecture
4. Information Architecture
5. Integration Architecture
6. Hardware Architecture
7. Network, Hosting Architecture
8. Deployment / Cloud Architecture

• Be integral part of pursuits with the Service line Sales / Pursuit leader / Client Partner community along with the deal team which may comprise of other architects
• Once sales are completed, the role may sometimes transition into delivering the solution that has been sold and continue to be the trusted advisor to the client
• Will report into the solutions leader for the Geo

Requirements

• Extensive years of experience in solutioning for large complex programs
• Preferable to have experience in supporting pursuits and delivering multiple transformation AND / OR other packaged solutions supporting value chains across various Industries
• Need to have a good understanding of the Insurance, Banking or Retail as a whole across LOBs
• Need to have significant experience in the APAC region designing and Implementing transformation programs
• Excellent verbal, written communication skills and executive presence
• Preferably having a Tech advisory background with clients in ASEAN region
• Necessary to have had hands on experience in solutioning large transformation deals
• Need to be familiar with various deal constructs and engagement models for stitching large transformation deals
• Familiarity and hands on experience with most technology clusters – Micro Services Architecture, Java, .Net Core, Oracle, ERP, Open standards / TOGAF / industry standard frameworks and various common cloud platforms
• Familiar with the latest trends and common solutions on Data Management & Analytics, AI, IOT, Digital Engineering principles
• Ability to understand the broad strategy of the enterprise, recommend solutions propositions keeping in mind the entire client eco-system which is fit for purpose.
• Ability to have conversations and present propositions to the CXO group and carry the relationship along driven by content.
• Ability to derive and drive development of executable solution from a defined business need / architecture towards an executable solution.
• Need to have experience in estimation model for sizing the solution

About Cognizant

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

As a University of Applied Learning, SIT works closely with industry in our research pursuits. Our research staff will have the opportunity to be equipped with applied research skill sets that are relevant to industry demands while working on research projects in SIT.

The primary responsibility of this role is to deliver on an industry-partnered Ignition research project where you will be part of a collaborative team exploring innovative ways of characterizing the physical and rheological properties of liquid personal care products and understanding the impact of these properties in product design and process development.

Key Responsibilities

• In this role, you will perform shear and extensional rheological characterization of a large variety of liquid personal care products including lotions, topical oils, and more. We will explore innovative and emerging methods of rheological characterization and analyzing rheological data to extract material parameters to build a database of materials. Working with our industrial partner we will establish an understanding of rheological properties that are useful for product formulation and process design related to lab and larger scale extrusion/dispensing applications.More specific responsibilities include:
  • Participate in and manage the research project with Principal Investigator (PI), and the research team members to ensure all project deliverables are met.
  • Undertake development of rheological protocols and characterization of liquid personal care products
  • Formulate model materials with various additives to understand their impact on product rheology
  • Design, execute, and interpret experiments independently and with support from the PI.
  • Prepare and deliver written articles, reports, and presentations for industrial partners and external audiences.
  • Attend and present at regular group meetings to receive feedback on work done and future plans
  • Carry out Risk Assessment, and ensure compliance with Work, Safety and Health Regulations.
  • Coordinate procurement and liaison with vendors/suppliers.
  • Work independently, as well as within a team.

Job Requirements

• Have relevant competence in the areas of rheological characterization and analysis, wet lab work, material formulation
• Have a degree in pharmaceutical engineering, chemical engineering, mechanical engineering, food or materials science/engineering, or a related field. Possessing a Master’s degree will be advantageous.
• Knowledge of any of the following will be advantageous: material dispensing/extrusion processing, material science, textural and sensory analysis

Key Competencies

• Able to build and maintain strong working relationships with people within and external to the university.
• Self-directed learner who believes in continuous learning and development.
• Proficient in communicating via technical writing and presentations.
• Possess strong analytical and critical thinking skills.
• Show strong initiative and take ownership of work.

As a University of Applied Learning, SIT works closely with industry in our research pursuits. Our research staff will have the opportunity to be equipped with applied research skill sets that are relevant to industry demands while working on research projects in SIT.

The primary responsibility of this role is to deliver on a Pharmaceutical Innovation Programme Singapore research project where you will be part of a collaborative team exploring innovative ways of understanding extrusion processing for pharmaceutical drug materials and products using rheological measurements.

Key Responsibilities

In this role, you will characterize mixtures of pharmaceutical excipients and drug materials to develop methodologies for screening hot-melt extrusion formulations and selecting optimal operating conditions using rheology, with the objective of producing amorphous-solid-dispersions. You will validate the developed processing space and operating conditions for extruded pharmaceutical formulations using a lab-scale extruder. In collaboration with researchers at the Singapore-MIT Alliance for Research and Technology (SMART), you will characterize the physical properties and performance of intermediate pharmaceutical drug products. The created methods will be transferred to the industrial partner to enhance their product development process using rheological characterization.

More specific responsibilities include:

• Participate in and manage the research project with Principal Investigator (PI), and the research team members to ensure all project deliverables are met.
• Undertake characterization of pharmaceutical active ingredients, polymeric excipients, and plasticizers for producing amorphous-solid-dispersions.
• Perform lab-scale hot-melt extrusion of pharmaceutical materials to validate predicted processing conditions and product outcomes.
• Collaborate with broader pharmaceutical research team at SMART.
• Design, execute, and interpret experiments independently.
• Author papers in high-quality journals in areas that are related to the research.
• Prepare and deliver reports and presentations for industrial partners
• Carry out Risk Assessment, and ensure compliance with Work, Safety and Health Regulations.
• Coordinate procurement and liaise with vendors/suppliers.
• Work independently, as well as within a team.

Job Requirements

• Have deep hands-on experience with at least one of the areas of polymer rheology, extrusion processing, pharmaceutical engineering with small molecules.
• Relevant competence in the areas of wet lab work, analytical instrumentation, material science and formulation
• Have an advanced degree in chemical engineering, mechanical engineering, materials science and engineering, or a related field.
• Knowledge of any of the following will be advantageous: rheology, physical characterisation, crystallisation, polymer melts, extrusion, material physics.

Key Competencies

• Able to build and maintain strong working relationships with people within and external to the university.
• Self-directed learner who believes in continuous learning and development.
• Proficient in communicating via technical writing and presentations.
• Possess strong analytical and critical thinking skills.
• Show strong initiative and take ownership of work.

Business Development Executive

Job Summary:

The Business Development Executive will be responsible for identifying new business opportunities, building relationships with potential clients, and driving revenue growth. This role requires a self-motivated, proactive individual with a strong ability to identify market trends, generate leads, and close sales deals.

Job Responsibilities:

· Identify and pursue new business opportunities through research, cold calling, networking, and industry events.

· Build and maintain strong relationships with existing and prospective clients.

· Conduct market research to identify trends, customer needs, and competitor activity.

· Develop and present tailored business proposals to prospective clients.

· Negotiate contracts and close deals to meet sales targets and revenue goals.

· Collaborate with the marketing team to create promotional materials and campaigns.

· Work closely with the operations and product teams to ensure client requirements are met.

· Prepare and deliver presentations, product demonstrations, and sales reports.

· Monitor industry developments and maintain up-to-date knowledge of products and services.

· Assist in the preparation of tenders, quotations, and contracts.

· Provide exceptional customer service and after-sales support.

Job Requirement:

· Diploma or Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).

· 1-2 years of experience in business development, sales, or a related field (fresh graduates are welcome to apply).

· Experience in IT or Communication Business Solution for B2B sales will be an advantage

· Experience in Contact Centre operations will be an advantage

· Strong communication, negotiation, and interpersonal skills.

· Ability to work independently and as part of a team.

· Proficiency in Microsoft Office.

· Goal-oriented with the ability to achieve sales targets.

HR Business Partner

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a HR Business Partner to collaborate with business units to provide overall HR function.

Responsibilities:

- Responsible for HR operations, including employee relations.

- Ensure a smooth onboarding process.

- Work closely with internal and external stakeholders, including senior management and staffing agencies.

- Ensure compliance with employment laws and regulations.

Requirements:

- Minimum 2 years experience in HR Operations

- Prior experience in managing vendors, including staffing agencies.

- Well versed in local regulatory requirements and employment law.

Additional Information:

- Location: Raffles Place

- Working hours: Monday to Friday, 9 am to 6 pm.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

EY AI & Data is the data and advanced analytics capability within EY Asia-Pacific, with over 500 specialist employees working across multiple industry sectors. We implement information-driven strategies, data platforms and advanced data analytics solution systems that help grow, optimize and protect client organizations. We go beyond strategy and provide end to end design, build and implementation of real life data environments and have some of the best architects, project managers, business analysts, data scientists, big data engineers, developers and consultants in the region.

We are looking for a Data Engineer within the AI & Data team in our Singapore office.

Your key responsibilities

• Design, develop, and maintain scalable and efficient data pipelines to extract, transform, and load (ETL) data from various sources into data warehouses and data lakes.
• Collaborate with data scientists, data analysts, and business stakeholders to understand data requirements and deliver high-quality data solutions.
• Implement data quality checks and monitoring to ensure data accuracy, consistency, and reliability.
• Optimize data pipelines for performance, scalability, and cost-efficiency.
• Develop and maintain data models, schemas, and metadata to support data analytics and reporting.
• Work with big data technologies such as Hadoop, Spark, and Kafka to process and analyze large volumes of data.
• Implement data security and privacy best practices to protect sensitive data.
• Troubleshoot and resolve data-related issues in a timely manner.
• Stay up-to-date with the latest trends and best practices in data engineering and big data technologies.

Skills and attributes for success

• Experience in ETL, Data Engineering, Scripting.
• Knowledge and experience in end-to-end project delivery, either traditional SDLC or agile delivery methodologies (or hybrid approaches)
• Experience in a delivery role on Business Intelligence, Data Warehousing, Big Data or analytics projects
• Exceptional communication, documentation and presentation skills and stakeholder management experiences
• Experience in business intelligence, data warehousing/platform, and data strategy projects

To qualify for the role, you must have

• At least 2 years’ experience as a Data Engineer with experience in development and maintenance support
• Data Migration experience in AWS, Azure, Hadoop, GCP environments
• Experience in development and maintenance of data processing pipelines
• Experience developing machine learning workflows
• Work closely with business analysts to create data component

Ideally, you’ll also have

• Dashboarding experience with Tableau / Power BI
• Experience in engaging with both technical and non-technical stakeholders
• Consulting experience and background, including engaging directly with clients
• Degree in Computer Science or IT or Business Analytics

What we look for

• Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry.
• An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

What we offer

EY offers a competitive remuneration package commensurate with your work experience where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements, where this may be needed, guided by our FWA Policy.

Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, apply today!

You will be tasked to:

• Execute a project effectively once a project order is being received
• Have a complete understanding of the requirements of the project and the delivery schedule
• Liaise with purchasing team with regards to the procurement of the items
• Work with various departments to problem solve and mitigate arising issues such as facilitating changes in project requirements in terms of products or the delivery schedule.
• Handle the billing for each project in an accurate manner
• Maintain excellent control on inventory to facilitate timely shipment and delivery, thereby maximising customer satisfaction and minimising cost;
• Plan, schedule as well as coordinate materials availability to meet customer requirements
• Engage in regular meetings with internal departments to review project, production and procurement updates
• Other related duties as required by HOD/ Management

The ideal candidate should be:

• Recognised Diploma or Degree in any field
• Preferably 2 years' experience in a related customer-facing field (Eg, Customer Service, Order Processing, Sales Coordination, etc)
• Entry level candidates are welcome to apply as training is provided
• Working experience in import/export or related environment would be advantageous
• Working knowledge and experience in SAP system preferred but not a must
• Must be effectively bilingual in English and Mandarin to communicate with mandarin speaking customers to maximise customers satisfaction regards in shipments and deliveries.
• Able to analyse information quickly and accurately
• Excellent planning, communication and problem solving skills with an eye for details;
• Customer service oriented and result-driven with ability to work independently in a fast paced environment.

Job Description

The successful candidate will join the Information Technology Division, System Technology department and will be responsible for managing Content Delivery Network (CDN) which includes Cyber Security, as well as administering Monitoring and Log Management Tools.

Key Responsibilities include:

• Work closely with CDN providers and application teams to ensure internet websites/mobile apps are healthy in terms of availability, response time and security posture.

• Conduct regular security reviews and finetune WAF and BOT rules to mitigate any cyber threats.

• Administer various monitoring and logging tools, which includes application onboarding and advanced configuration.

• Perform system administration activities such as troubleshooting, root cause analysis and implement corrective/preventive actions during and after an incident.

• Support audit and infrastructure/network security scans, disaster recovery and security related drills and operate within assigned fiscal budget.

• Build automation wherever possible to improve development team’s agility and reduce human errors.

• Explore, learn and deploy new technologies and provide training to the IT community within the company.

• This position requires periodic system administration outside normal business hours.

Requirements:

• Possess a degree in Information Technology or related fields.

• Minimum of 3 years of IT Infrastructure experience with at least 1 year of hands-on experience in managing the infrastructure of an eCommerce website.

• Experience with Akamai or equivalent CDN providers preferred.

• Demonstrate strong knowledge in infrastructure areas such as Content Delivery Network (CDN), Cyber Security (WAF and Bot Mitigation), internet protocols, DNS, virtual server technologies, networking (LAN, WAN, SDN), Integration and Messaging Platform, scripting and monitoring tools.

• Administrator experience with Application Performance Monitoring (APM) tools such as Dynatrace and Log Management System (LMS) such as Splunk.

• Conversant with infrastructure definition tools such as Cloud Formation and Terraform, and with YAML/JSON deployment templates.

• Strong analytical, project management, communications and interpersonal skills.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

The opportunity

We are looking to hire motivated and driven cybersecurity individuals to join our team of cybersecurity professionals as an Operational Technology (“OT”) & Critical Information Infrastructure (“CII”) cybersecurity specialist. As an OT & CII cybersecurity professional in EY Singapore, you will have the chance to work in engagement teams serving our clients in providing independent assessments and other consultancy services within the land transport, maritime, aviation, energy & utilities, media, telecommunications, and security & emergency sectors. Our work includes performing vulnerability assessments, threat risk assessments, cybersecurity gap and maturity assessments against international standards, penetration testing, cyber-strategy consulting, cyber-incident simulation exercises, cybersecurity policy reviews and cybersecurity audits against the Cybersecurity Codes of Practice and sectoral cybersecurity policies. And as a member of the whole global EY network, you will be part of an international connected team of specialists helping our clients with their most complex cybersecurity needs and contributing toward their business resilience.

Your key responsibilities

As a Senior Consultant, your responsibilities include:

• Participate pursuit of opportunities.
• Participate and manage cybersecurity engagements for clients.
• Develop and maintain relationships with clients to become a trusted advisor.
• Develop and maintain relationships with colleagues to become a respected teammate.
• Develop and implement cybersecurity measures and defenses.
• Support recruitment, resource planning efforts.
• Mentor junior team members

Skills and attributes for success

• Ability to inspire, motivate and lead teams to deliver exceptional outcomes of high quality and insightful results in complex environments.
• Ability to solve difficult problems with a pragmatic and practical approach.
• Constantly seeking improvements in the way are done to achieve better efficiency and effectiveness.
• Ability to manage clients and their expectations.
• Strong believer in diversity, equity, and inclusiveness.

To qualify for the role, you must have:

• A relevant degree in Cybersecurity, Computer Science, Engineering, or Information Technology.
• At least 3 years of relevant experience in OT and/or CII cybersecurity
• Candidates must be familiar with performing vulnerability assessments, threat risk assessments, cybersecurity gap and maturity assessments against international standards, penetration testing, cyber-strategy consulting, cyber-incident simulation exercises, cybersecurity policy reviews and cybersecurity audits.
• Candidates familiar with CSA CCOP, IMDA TCS & BCS, PUB WSCP will have an advantage.
• Candidates with industry-recognised cybersecurity certifications such as OSCP, CRT, CISA, CISSP, CRISC, GICSP are preferred.
• Effective written and oral communication skills effectively collaborate with team members and present complex information to non-technical stakeholders.
• Creative, independent with good problem-solving skills
• Due to the sensitive nature of this role that supports the Singapore Critical Information Infrastructure, it is mandatory that the candidate is eligible to be granted security clearance.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, we welcome you to be a part of our team.

Job Description:
• Collaborate with the business analysts (BA) and Product Owners during the requirement gathering phase to review & understand the requirements to a deep level of understanding.
• Study and analyze all documentation on the SME lending process, from customer and RM origination to disbursement, to understand the business requirements and translate into test cases.
• Prepares test plans, test cases and test scripts. Write test cases and test scenarios (positive and negative) for assigned project.
• Execute regression tests, user acceptance testing and live verification.
• Report, track and determine priority of reported defects through discussions with users and logging in JIRA.
• Works with the development Team and SIT team during performance testing, regression testing, and UAT.
• Do timely tracking of issues and coordinating with users and tech team to resolve the issues within SLA (Response to users within 1 working day).
• Prepare the relevant documentation that documents the test scope, test data, test cases and overall testing progress
• Stays abreast of QA & Testing best practice and latest available tools, frameworks and standards



Requirements:
• Meticulous, analytical and process oriented, familiar with software development lifecycle
• You work smart with minimal handholding, and able to understand complex logics and workflows, so that test cases created are thorough and complete.
• Strong communication and collaboration skills, so that you can understand requirements clearly from users.
• A self-driven and highly motivated hands-on mentality
• Experience in UAT testing and using project management tools (Confluence, JIRA) is preferred
• Experience in banking industry and prior work experience in testing of digital lending platforms is preferred

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Reg. <R21100074> <Cheryl Thng Wei Lin>

Responsibilities:
• Lead, plan and manage assigned projects within the business group, in accordance with organizational and project goals, such as budget, timelines and quality, to ensure successful achievement of project objectives and deliverables
• Act as the single point of contact for entire scope of activities for company designated IT outsourcing account in the areas of infrastructure, application projects and security incidents/audits
• Adapt and implement company project methodologies, processes, documentation, tools and measurements in relation to project management
• Create project specifications, schedules as well as planning and securing of resource requirements
• Provide progress updates on assigned tasks for all projects in the weekly project meetings, as well as technical guidance on operating procedures and new projects
• Ensure that projects performed are in compliance with Company’s ISO quality standards and project management’s model
• Ensure all Service Requests and assigned projects’ tasks are completed as per agreed schedules
• Play an active supporting role in the development of project office within the customer’s environment to achieve defined functions and capabilities
• Any other ad-hoc duties as required or assigned

Requirements:
• Degree or Diploma in Computer Science or Information Technology or its equivalent
• At least 10 years of related experience in IT Infrastructure System Integration (SI) industry, specifically in the Project
• Management of medium to large projects
• PMP certification or its equivalent is an advantage
• At least 7 years of experience in Systems Administration with an in-depth technical knowledge on Infrastructure and Network Support
• At least 3 years of IT outsourcing experience with proven ability to work in large groups and managing multiple projects
• Possess experience in managing RFP, RFQ and RFI
• Proven experience in strategic planning, risk and change management
• Knowledge of project management software tools and techniques is a must
• Strong leadership skills to lead and motivate the project team in project implementation and with ability to manage multiple projects simultaneously
• Effective influencing, organizational and problem-solving skills
• Excellent interpersonal, negotiation, communication skills and ability to interact with all levels
• Strong presentation skills and ability to write professionally

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Reg. <R21100074> <Cheryl Thng Wei Lin>

As an Information Security Engineer, you will play a crucial role in our Security Operations Center. Your responsibilities will include monitoring, detecting, investigating, analyzing, and responding to security events within our IT infrastructure, including Operational Technology (OT) systems. Your expertise in cybersecurity frameworks, risk management, and incident response protocols will help fortify our defenses. A thorough understanding of Operational Technology security principles is essential, as you will oversee the integration of security practices in both IT and OT environments to protect our critical infrastructure. You will also apply Scaled Agile Scrum methodologies to coordinate technical meetings and manage security projects efficiently.

Roles and Responsibilities

• Design and implement advanced security architectures for IT and OT environments to ensure robust protection against emerging threats.
• Lead the development and integration of custom security solutions tailored to the specific needs of our digital and physical infrastructures.
• Conduct high-level vulnerability assessments and penetration testing to evaluate the security of IT and OT systems.
• Develop and refine incident response strategies to enhance our ability to respond to and recover from security breaches swiftly and effectively.
• Collaborate with IT and OT teams to ensure seamless integration of security technologies across all platforms.
• Serve as the technical lead on projects involving cybersecurity technologies, ensuring compliance with industry standards and regulatory requirements.
• Mentor junior engineers and analysts, providing guidance on complex technical issues and fostering a culture of technical excellence and innovation.
• Stay current with the latest cybersecurity technologies and trends, applying this knowledge to continuously improve our security posture.
• Prepare and present detailed technical reports and security briefings to senior management, offering strategic recommendations based on your assessments and findings.

Requirements

• A master’s degree in Cybersecurity, Computer Science, Engineering, or a related field, along with significant professional experience in cybersecurity.
• Expertise in designing and managing security solutions for both IT and Operational Technology systems.
• Advanced certifications in cybersecurity such as CISSP, CISM, or GIAC, with specific training in areas like SCADA or ICS security.
• Strong leadership skills with experience in managing complex security projects and leading cross-functional teams.
• Deep understanding of regulatory compliance and security frameworks such as ISO 27001, NIST, SOC 2, and others relevant to IT and OT cybersecurity.

Interested candidates, who wish to apply for the advertised position, please email us an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaint at 1st level. Advise and guide customer with solution. If problem cannot be resolve over phone or email, schedule technician and fix service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with customer warranty related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase request and tracking of spare parts purchase.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum Diploma / Degree in Business or any Engineering Field
• 2 years’ experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge in customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Excellent communication and problem-solving skills, with good organisation ability
• Must be able to multitask in a fast-moving environment
• Must be effectively bi-lingual in English and Mandarin to handle English and Mandarin speaking customer’s complaints or queries to relevant departments or management.

4 days WFH, 1 day WFO

About audax

audax means courage. To have the courage to change the banking scene, eliminating constraints caused by existing legacy infrastructure. Our mission is to empower banks and financial institutions to scale and modernise at speed, reaching new customers without breaking the bank.

We began our journey supplying services to and powering Standard Chartered’s white-label plug and play Banking-as-a-Service (BaaS) solution, Standard Chartered nexus, through our technology capabilities. At audax, we seek go-getters who are hungry for growth and can bring fresh perspectives.

Website: https://www.audax.io

What you will be doing:

The sales support & admin executive is pivotal in supporting the day-to-day activities of our Chief Commercial Officer and the sales team .

Responsibilities:

· Sales Support: Assist the sales enablement team with day-to-day activities, including sales pitch and administrative preparations.

· Reporting & Analysis: Provide administrative support for sales presentations and proposals.

· Calendar & Schedule Management: Manage the Chief Commercial Officer’s (CCO) calendar, schedule meetings, and prioritize appointments based on urgency and importance

· Travel Arrangements: Coordinate travel plans, including flights, accommodations, and itineraries.

· Claims Submission: Ensure timely processing of claims submissions on Zoho system.

What you need to be successful in this role:

· Good communication, interpersonal and time management skills.

· Proficient in MS Office, and Zoho

· Experience in processing claims in Zoho or other expense reporting software.