Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

A network engineer with level 2 network support for Data Centre and Campus network. (SG & Regional)

Key Accountabilities

• Accountable for project and operation of Data Centre and Campus network.
• Accountable for level 2 network support for troubleshooting network operational issues relating to Data Centre and Campus network

Responsibilities

• Responsible to plan, coordinate, and work with various vendors for network deployment to Data Centre and Campus network setup.( SG and Regional )
• Responsible for network asset, network IPs, circuit, and inventory management
• Responsible to work with the respective network vendors’ support teams for the troubleshooting, identification, and resolution of network problems.
• Responsible for network devices, as well as appliances, vulnerability review and assessment
• Responsible to work on the network engineering and design for new initiatives.
• Responsible to work with respective countries’ s network team members on the review of network architecture and design, troubleshooting, as well as to work on the replacement of EOS network system or devices.
• Ready to be on call for 24x7 support.
• Prepare network configuration for network deployment.
• Implement change during green zone hours.
• Assist Level 2 & 3 Engineers during problem determination and resolution when necessary.
• Track and ensure network configuration security compliance and fixes are applied within schedule
• Hands on experience in Network Monitoring servers like Grafana, Nagios, Netbrain, Kibana etc.

Requirements

• Bachelor's degree in engineering or diploma in IT or equivalent
• 10 years of network engineer experience with the following skills and competencies:
• Knowledge and experience on IP addressing and subnetting
• Experience with coordinating with multiple vendors for network deployment and project management
• Experience in trouble shooting in different platforms on network.
• Experience with onsite support for network deployment like ACI , SDA , Huawei Imaster , F5 and Wireless technology
• Knowledge and experience in using network management systems, i.e. Cisco SDA, Huawei iMaster and 5G Wireless technology.
• Knowledge and experience in employing and using various networking trace tools, i.e. Sniffer, Wireshark, riverbed net profiler, NetBrain, Gigamon, ELK etc
• Hands on knowledge of advanced routing, switching and other network infrastructure technologies such as:
• BGP, OSPF
• MPLS, dark fiber (DWDM) technology
• DMVPN, GRE, IPsec VPN, QoS, Multicast
• Cisco SDA,
• NAC
• Huawei iMaster
• 5G wireless Knowledge
• Pro-active, dynamic and with good analytical/conceptual thinking
• Meticulous, dateline oriented and able to prioritize and multi-task
• Certifications such as CCNP , HCNA or equivalent level in networking.
• 3 to 5 years of experience in supporting complex banking IT environment or equivalent
• Must be willing to work 24*7 depending on the work schedule
• Able to work in a fast-paced environment

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

A network engineer with level 2 network support for Data Centre and Campus network. (SG & Regional)

Key Accountabilities

• Accountable for project and operation of Data Centre and Campus network.
• Accountable for level 2 network support for troubleshooting network operational issues relating to Data Centre and Campus network

Responsibilities

• Responsible to plan, coordinate, and work with various vendors for network deployment to Data Centre and Campus network setup.( SG and Regional )
• Responsible for network asset, network IPs, circuit, and inventory management
• Responsible to work with the respective network vendors’ support teams for the troubleshooting, identification, and resolution of network problems.
• Responsible for network devices, as well as appliances, vulnerability review and assessment
• Responsible to work on the network engineering and design for new initiatives.
• Responsible to work with respective countries’ s network team members on the review of network architecture and design, troubleshooting, as well as to work on the replacement of EOS network system or devices.
• Ready to be on call for 24x7 support.
• Prepare network configuration for network deployment.
• Implement change during green zone hours.
• Assist Level 2 & 3 Engineers during problem determination and resolution when necessary.
• Track and ensure network configuration security compliance and fixes are applied within schedule
• Hands on experience in Network Monitoring servers like Grafana, Nagios, Netbrain, Kibana etc.

Requirements

• Bachelor's degree in engineering or diploma in IT or equivalent
• 10 years of network engineer experience with the following skills and competencies:
• Knowledge and experience on IP addressing and subnetting
• Experience with coordinating with multiple vendors for network deployment and project management
• Experience in trouble shooting in different platforms on network.
• Experience with onsite support for network deployment like ACI , SDA , Huawei Imaster , F5 and Wireless technology
• Knowledge and experience in using network management systems, i.e. Cisco SDA, Huawei iMaster and 5G Wireless technology.
• Knowledge and experience in employing and using various networking trace tools, i.e. Sniffer, Wireshark, riverbed net profiler, NetBrain, Gigamon, ELK etc
• Hands on knowledge of advanced routing, switching and other network infrastructure technologies such as:
• BGP, OSPF
• MPLS, dark fiber (DWDM) technology
• DMVPN, GRE, IPsec VPN, QoS, Multicast
• Cisco SDA,
• NAC
• Huawei iMaster
• 5G wireless Knowledge
• Pro-active, dynamic and with good analytical/conceptual thinking
• Meticulous, dateline oriented and able to prioritize and multi-task
• Certifications such as CCNP , HCNA or equivalent level in networking.
• 3 to 5 years of experience in supporting complex banking IT environment or equivalent
• Must be willing to work 24*7 depending on the work schedule
• Able to work in a fast-paced environment

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Job Description & Requirements

Responsibilities

· Responsible for the implementation, support, administration, upgradation and management of windows Operating systems, MS Office products, etc.

· Responds to incidents utilizing a variety of communication vehicles including: email, bridge calls, conference calls, instant messaging, and one-on-one communications.

· End-To-End responsibility for time critical tasks, by engaging the appropriate partner to perform the activities

· Ensure that work is carried out within agreed service levels and in accordance with department guidelines. Create, maintain, and distribute reports of progress to senior leadership

Technical / Professional Skills

· Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

· Account lockouts, password resets, O365 issues support.

· Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with defined process and standards.

Non-Technical / Soft Skills

· Must have strong communication skills (Verbal and Written) and the ability to articulate task management, priorities, and issues, participate in customer visits, conference calls, and assisting with defining the scope of services tasks

· Must have worked for global customers and ready to work in 24X7 environments. rotating shifts & rotating weekly Offs. Able to use end user support tools like RDP, and/or other support tools.

GOOD TO HAVE

· Has experience supporting mobile like Ipad, Mobile, Tablets

· Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

Skills (Key Words)

Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

Job Description & Requirements

Responsibilities

· Responsible for the implementation, support, administration, upgradation and management of windows Operating systems, MS Office products, etc.

· Responds to incidents utilizing a variety of communication vehicles including: email, bridge calls, conference calls, instant messaging, and one-on-one communications.

· End-To-End responsibility for time critical tasks, by engaging the appropriate partner to perform the activities

· Ensure that work is carried out within agreed service levels and in accordance with department guidelines. Create, maintain, and distribute reports of progress to senior leadership

Technical / Professional Skills

· Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

· Account lockouts, password resets, O365 issues support.

· Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with defined process and standards.

Non-Technical / Soft Skills

· Must have strong communication skills (Verbal and Written) and the ability to articulate task management, priorities, and issues, participate in customer visits, conference calls, and assisting with defining the scope of services tasks

· Must have worked for global customers and ready to work in 24X7 environments. rotating shifts & rotating weekly Offs. Able to use end user support tools like RDP, and/or other support tools.

GOOD TO HAVE

· Has experience supporting mobile like Ipad, Mobile, Tablets

· Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

Skills (Key Words)

Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

Responsibilities

· Responsible for the implementation, support, administration, upgradation and management of windows Operating systems, MS Office products, etc.

· Responds to incidents utilizing a variety of communication vehicles including: email, bridge calls, conference calls, instant messaging, and one-on-one communications.

· End-To-End responsibility for time critical tasks, by engaging the appropriate partner to perform the activities

· Ensure that work is carried out within agreed service levels and in accordance with department guidelines. Create, maintain, and distribute reports of progress to senior leadership

Technical / Professional Skills

· Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

· Account lockouts, password resets, O365 issues support.

· Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with defined process and standards.

Non-Technical / Soft Skills

· Must have strong communication skills (Verbal and Written) and the ability to articulate task management, priorities, and issues, participate in customer visits, conference calls, and assisting with defining the scope of services tasks

· Must have worked for global customers and ready to work in 24X7 environments. rotating shifts & rotating weekly Offs. Able to use end user support tools like RDP, and/or other support tools.

GOOD TO HAVE

· Has experience supporting mobile like Ipad, Mobile, Tablets

Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

• Responsible for IT related Policies and Procedures review and ensure that controls and processes adhere to the standards, processes and procedures as established by branch, Head Office as well as MAS Technology Risk Management ("TRM") Notice and Guideline.
• Responsible for IT Security, control and implementation, include servers and endpoints security policy, anti-virus, DLP, etc.
• Assist network engineer for periodic vulnerability assessment & penetration testing
• Drive security awareness program and training, Phishing campaign, as well as related IT policy and procedures training
• Participate in Office & DR IT infrastructure and system maintenance (Virtualized Server, SAN Storage, AD & Email Server etc.)

Requirements

• Bachelor degree in Information Technology, Information System, Computer Science or relevant majors.
• Has Certified Information Systems Security Professional (CISSP) certification.
• At least 3 year's experience as a system administrator, cyber security officer in medium sized FI.
• Familiar with ITIL, TRM, BCM.
• Familiar with common cyber security tools, e.g. anti-virus, DLP, vulnerbility assessment etc.
• Familiar with Microsoft Windows Server, AD, DNS, DHCP, Microsoft Office, Exchange/Outlook.
• Honest, responsible, logical and analytical person.
• Strong self-initiative and self-study spirit, can work independently under high pressure and pursue the excellence.
• Fast learner and good team player, can contribute valuable ideas for the team.
• Strong communication ability, can work smoothly with third party vendors and engineers.

Interested candidates please email resume in MS Word format to [email protected]

Please state your last drawn and expected package, relevant skill sets and the position you are applying for.

Resumes collected will be kept in strict confidence and used for recruitment purposes only.

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a Software Engineer III at JPMorgan Chase within the Commercial and Investment Banking (CIB) Technology, Payments Technology team, you will be accountable for end-to-end technical delivery across Regulatory initiatives as well as implement new regulatory requirements. You will serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems

• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems

• Identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture proactively

• Contributes to software engineering communities of practice and events that explore new and emerging technologies

• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems

• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers

• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience

• Bachelor’s Degree in Computer Science or equivalent

• Hands-on practical experience in system design, application development, testing, and operational stability

• Proficient in coding in one or more languages

• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others

• Familiarity with troubleshooting common networking technologies and issues

• Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision

• Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team

• Ability to initiate and implement ideas to solve business problems

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies

• Exposure to cloud technologies

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=94257fa6ba4d15cd4f31192bbff1517a

Lico Resources, a specialist in Cybersecurity & Tech GRC recruitment, is partnering with a renowned global financial institution committed to enhancing its technological risk management and cybersecurity capabilities. We are seeking an experienced Technology Risk and Compliance specialist to drive and elevate their technology risk and compliance functions within a high-performing team.

The roles:

The Technology Risk and Compliance function encompasses a wide range of responsibilities aimed at ensuring robust risk management and governance. This includes regularly reviewing and updating the organisation’s Technology Risk Register to align with broader enterprise risk guidelines, and conducting comprehensive annual risk assessments. The role involves overseeing IT policies and procedural documentation to maintain compliance with regulations, while also designing dashboards for management to monitor technology risk effectively. Additionally, the function coordinates audits and compliance, liaising with both internal and external auditors to facilitate audit processes and ensure prompt remediation of any findings.

Promoting a strong risk culture is also a key aspect, with initiatives designed to enhance cybersecurity awareness throughout the organisation. The role extends to providing governance support to subsidiaries, including IT policy guidance and gap analyses, as well as working closely with subsidiary CISOs to manage cyber risks effectively. Regular meetings and reporting help ensure that both the organisation and its subsidiaries maintain an optimal technology risk posture, safeguarding the technological environment across the board.

Requirements:

The ideal candidate will have a degree in a relevant field, such as IT or Cybersecurity, coupled with substantial experience in the financial services sector focusing on risk management, cybersecurity, IT auditing, and regulatory compliance. Relevant certifications like CRISC, CISM, or CISA are advantageous. A deep understanding of cybersecurity frameworks (e.g., NIST, ISO27000) and regulatory requirements, along with proficiency in tools such as Archer, SAP, and BI platforms (e.g., Tableau, Power BI), is essential. Strong stakeholder management skills, the ability to influence senior leadership, analytical capabilities, and adaptability in a fast-changing environment are also critical.

If you are a driven professional ready to make a significant impact on technology risk management, please send your updated resume to [email protected] quoting reference number B4458J Kindly note that only shortlisted candidates will be notified.

"Data provided is for recruitment purposes only."

Job Reference No: B4458J
EA Licence No.: 13C6733
EA Registration No.: R1333454

Role: VP, Technology

Our Esteem Client is looking for VP, Technology in leading the Enterprise Technology Strategy, Planning and Delivery. You will be responsible for handling the technological resources and overseeing development, implementation, and management of our technology infrastructure, as well as lead our team of technology professionals.

Responsibilities:

• Developing and executing the technology vision, strategy, and roadmap aligned with the business goals
• Ensure the security and integrity of the business and implementing robust cybersecurity measures and compliance standards.
• Evaluate and manage relationships with technology vendors, ensuring quality of service and cost-effectiveness.
• Responsible for the Design, Implementation and management of the technological architecture and infrastructure to ensure scalability, reliability, and security.
• Involved in the developing of the Research & Development Roadmap and Strategic planning.
• Collaborate with internal and external stakeholders, such as business units, vendors, and authorities, to understand their needs, expectations, and feedback.
• Strong experience leading a large team.

Requirements:

• Proven experience in a senior technology leadership role, with a track record of successfully developing and implementing Enterprise Technology (CyberSecurity, Cloud, Infrastructure and Software) strategies.
• Good involvement in Research & Development and drawing out Roadmap and Strategizing.
• Strong technical expertise across a range of technology domains, including Enterprise Infrastructure, Software/ Application, Cybersecurity and Cloud Computing.
• Strong understanding of communication technology, industry trends, and emerging technologies.
• Demonstrated strong leadership and team management experience.
• Strong in developing the R&D Technological Roadmap and Strategic Planning.
• Experience in managing technology budgets and resources, with a strong understanding of financial principles and business acumen.
• Good domain in the Government/ Commercial Sector.
• Possess Degree/ Master in Computer Science or equivalent.
• Excellent leadership and communication skills, with the ability to effectively collaborate and influence stakeholders at all levels of the organization.

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Job Summary

The role of the Resourcing Partner (RP), Technology & Operations (T&O) is to drive the delivery of the T&O Resourcing strategy for the lateral hiring across the function. They will need to work in close partnership with Resourcing Leadership Team, HRBPs and other COEs to understand demand and execute on T&O resourcing strategy to fulfil the requirements. This role will report into the Strategic Resourcing Partner for T&O. The role will require knowledge of the latest industry trends, industry leading practices, and insights gained from the design and implementation of large-scale, talent acquisition, talent deployment, onboarding, and transformation programs in similar organisations.

Detailed Responsibilities:

• Drive the delivery of T&O Resourcing strategy and partner with key stakeholders to deploy solutions
• Drive and support key initiatives like Strategic workforce planning, differentiated solution for hiring in critical areas and partner with resourcing delivery team, COEs and business to drive operational excellence.
• Drive data driven decisions through data and analytics which help transformation and evolution of T&O resourcing strategy.
• Drive the employer branding agenda for T&O in line with group employer branding guidelines and initiatives.
• Partner with COEs and HRBPs to ideate successful internal deployment initiatives and execute them.
• Be a part of the resourcing transformation initiatives sprints at the group level and deliver the resourcing transformation agenda.

Key Responsibilities

Strategy

• Collaborate with Senior hiring, Non employer workforce and Early Careers teams to ensure alignment in line with business expectations.
• Implement targeted role and skill driven strategy to meet the key resourcing KPIs for T&O
• Build partnerships and work closely with end-to-end CoE teams in relation to compliance standards and delivery of end-to-end resourcing e.g. Staff Screening, On-boarding.
• Drive consistency and continuous improvement across Resourcing globally

Business

• Manage conflicts in stakeholder expectations, cost constraints, employee experience and HR best practices in solution design.
• Set direction and present clear options and recommendations, facilitate decision making and enable clear understanding in key stakeholders of risks, outcomes and trade-offs.
• Provide resourcing performance analysis and drive continuous improvement in Specialist services using data and reporting to offer insights to relevant stakeholders.

Processes

• Drive robust tracking, and reporting framework for the end-to end resourcing process including MI, Dashboards, metrics, KPI reporting and analysis, for monthly business reviews and other strategic purposes
• Close analysis of available metrics to understand service delivery challenges; work collaboratively to resolve these through drawing together all relevant stakeholders.
• In depth knowledge of Resourcing processes and understand regulatory / compliance requirements; interpreting into necessary actions and incorporating in processes to ensure ongoing compliance.
• Review all relevant Process Operating Instructions (POIs) as required.
• Work in partnership with the business to remove any obstacles to delivery.

People & Talent

• Collaborate effectively with all stakeholders to drive a great candidate and hiring manager experience.
• Create and maintain a culture of open communication at all levels which subsequently filters through to excellent customer engagement.
• Role model valued behaviours, leading by example.

Risk Management
• Work with CoE teams to ensure all end-to-end Resourcing processes across T&O are followed in line with policy to mitigate any risk exposure.
• Understanding of operational risks in areas of responsibility.
• Proactive risk management; remain vigilant in identifying and managing forward-looking risks, flagging potential problems to relevant stakeholders in advance of issues arising.
• Act to minimise operational loss and audit failures and take proactive measures to respond to issues once they have arisen.
• Drive a culture of continuous improvement, learning from past failures to ensure constant control and governance awareness and prevent reoccurrences.
• Ensuring all reporting and metrics are delivered to pre-agreed standards.
• Embed the Group’s Valued Behaviours and Code of Conduct across the team.

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakekolders

• T&O resourcing delivery team, HRBPs, Careers & Capability team and business leaders

Skills and Experience

Our Ideal Candidate

• 15+ years of deep resourcing experience, gained at senior levels across a complex, multinational environment
• Personal authority & ability to establish relationships and influence at senior levels within an organisation
• As with all post-holders at this level, exemplary integrity, independence, and resilience
• Commercial awareness & business acumen
• Excellent interpersonal & communication skills; multi-cultural awareness & sensitivity
• Proven experience in resolving service issues to mutual satisfaction.

Role Specific Technical Competencies

• Planning: Tactical, Strategic
• Strategic Thinking
• Talent Management
• Industry Knowledge
• Resourcing
• Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JOB DESCRIPTION

Job Title

Technology Delivery Manger

Occupation

TECHNICAL MANAGER

Job Description & Requirements

About the Client:

Our client is a Multinational IT Company

Responsibilities:

• Lead and manage project deliverables, ensuring they meet technical, budget, and timeline requirements.
• Oversee technical implementation activities, production cutovers, and post-implementation support.
• Coordinate across teams to manage technical risks and dependencies, ensuring security compliance.
• Collaborate with program managers and vendors, manage project budgets, and provide regular updates on project status.

Skills/Requirement:

• Proficient in MS Project, Confluence, JIRA, and familiar with SDLC and AGILE methodologies.
• Knowledge in cloud, infrastructure, network, endpoint, and Active Directory solutions is highly desirable.
• Strong communication, stakeholder management, and negotiation skills.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R24125310 (PARAMATASEEMA NAVEEN RAJANNA)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries

Working Location: Changi Airport

Working time and days: 8:30am – 6pm, Mon-Fri

Job Descriptions:

• Coordinate and complete activities related to the Digital Services team project work which deals with passenger facing systems i.e., IFS (Instant Feedback System) portal , B2B mobile application i.e., ONE Changi app for the airport community.
• Perform a variety of project management and operational support duties, including disseminating project information to project stakeholders, monitoring the achievement of project activities, engage vendors and systems integrators independently for project implementation, maintenance operations and system troubleshooting activities.
• Arrange logistics for meetings, conferences, trainings, and other project-related events. Organize project meetings and prepare the necessary materials, including reports, presentations, agendas, and other meeting collateral. Transcribe and accurately record key decisions and action items resulting from meetings.
• Understand the relevant metrics, share analytical details which would be relevant to respective stakeholders. Able to work the direction of the project manager but perform the work independently. Seek assistance from more senior project team members to understand and solve complex project problems.
• Support the management of administrative tasks for the Low Code Development Platform across all hosted B2B applications on the CAG instance of that platform.

Job Requirements:

• Diploma/Degree in IT related
• Candidates with 3-4 years’ experience in project management

If you are interested, please submit your application here.

Thank you for your application and we regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.p-serv.com.sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

P-Serv Pte Ltd

EA License No: 90C3494

Sharmila Damodharan | EA Personnel: R22107764

You may also reach me at 9777 6201 for further information

Responsibilities:

As a Technology OpS Support Practitioner, you will help to manage the as the L1 Support Lead for the overall project, overseeing the roles and responsibilities below
- Oversight and management of Operation JIRA support tickets coming in for the system
- Leading the handling of support tickets to help resolve issues with users. Driving the patching of data within SQL in the application for ticket resolution
- Communicating directly with users to help resolve their issues
- Analysing trends on the operations and tickets to come up with insights and action plans for better handling of tickets

Role: VP, Technology (Smart Nation)

Our Esteem Client is looking for VP, Technology in leading the Enterprise Technology Strategy, Planning and Delivery. You will be responsible for handling the technological resources and overseeing development, implementation, and management of our technology infrastructure, as well as lead our team of technology professionals.

Responsibilities:

• Developing and executing the technology vision, strategy, and roadmap aligned with the business goals
• Involved in Smart Nation Projects.
• Evaluate and manage relationships with technology vendors, ensuring quality of service and cost-effectiveness.
• Responsible for the Design, Implementation and management of the technological architecture and infrastructure to ensure scalability, reliability, and security.
• Involved in the developing of the Research & Development Roadmap and Strategic planning.

Requirements:

• Proven experience in a senior technology leadership role, with a track record of successfully managing large scale Smart Nation and Government Projects.
• Responsible in planning and managing Smart Nation Projects previously.
• Managed large scale Government Projects.
• Involved in R&D Roadmap, Planning and Strategizing.
• Good involvement in Research & Development and drawing out Roadmap and Strategizing.
• Strong technical expertise across a range of technology domains, including Enterprise Infrastructure, Software/ Application, Cybersecurity and Cloud Computing.
• Strong in developing the R&D Technological Roadmap and Strategic Planning.
• Experience in managing technology budgets and resources, with a strong understanding of financial principles and business acumen.
• Good domain in the Government/ Commercial Sector.
• Possess Degree/ Master in Computer Science or equivalent.
• Excellent leadership and communication skills, with the ability to effectively collaborate and influence stakeholders at all levels of the organization.

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Are you ready to take the helm of technology innovation at our company? We’re on the lookout for a visionary Chief Technology Officer (CTO) who will lead our business unit into a future defined by big data and artificial intelligence.

As our CTO, you’ll manage a dynamic technology team, collaborate with cross-functional leaders, and develop a forward-thinking technology roadmap that sparks creativity and drives growth.

We’re seeking a candidate with a robust technical background and a passion for leveraging the power of AI and big data. Your exceptional communication skills in Chinese will enable you to inspire and align diverse teams towards a common goal.

If you thrive in a fast-paced environment, love tackling complex challenges, and are excited about driving technological advancement, we want to hear from you! This is an exciting opportunity to play a pivotal role in shaping the future of our company through technology.

Key Responsibilities:

• Technology Strategy: Develop and implement a comprehensive technology roadmap that aligns with the company's objectives and drives growth and efficiency.
• Team Leadership: Lead and inspire a high-performing technology team, fostering a culture of collaboration, creativity, and continuous learning.
• Innovation: Identify and evaluate emerging technologies, trends, and best practices, and integrate them into our technology strategy to enhance our competitive edge.
• Project Management: Oversee the execution of technology projects, ensuring timely delivery, quality, and alignment with business requirements.
• Collaboration: Work closely with other departments to ensure technology initiatives support business needs and enhance overall operations.
• Stakeholder Engagement: Communicate technology vision and progress to executive leadership, stakeholders, and team members, ensuring transparency and alignment.
• Budget Management: Develop and manage the technology budget, ensuring efficient use of resources and alignment with strategic goals.
• Compliance and Security: Ensure that technology practices comply with industry standards and regulations, and prioritize data security and privacy.

Qualifications:

• Proven experience in a senior technology leadership role, preferably as a CTO or equivalent.
• Strong technical background in big data and artificial intelligence.
• Excellent communication skills in Chinese and English, with the ability to engage and influence stakeholders at all levels.
• Experience managing technology teams and projects, with a focus on delivering results.
• Strategic thinker with a passion for innovation and problem-solving.
• Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred.

Job Description

• Industry/ Organization Type: IT / Consultancy (Real Estate/Property Management)
• Position Title: Business Technology Consultant / IT Support Consultant
• Working Location: Bugis
• Working Hours: 5 days (Monday to Friday, 9 AM – 6 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Variable Bonus + Wellness Benefits
• Duration: Permanent

Key Responsibilities

• Provide Software Application support services and technical consulting for clients across Asia.
• Manage data services for clients across Asia.
• Capture business requirements, develop specifications and perform software customizations for clients.
• Document Process and Case Study for Knowledge Base.
• Any ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma or Degree in Computer Science or Information Technology or equivalent.
• Minimum of 1-2 years of experience with IT/Technology is required.
• Knowledge of SQL is required.
• Knowledge of report writing tools such as Crystal Report, SQL Server Reporting Service (SSRS).
• Good troubleshooting techniques to identify and document root causes of software issues.
• Real Estate industry knowledge and/or Accounting knowledge are an advantage, but not mandatory, as training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65853 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Perform Technical Verification function for Auto Loan Applications, checking & verifying customers' income documentation proof, compliance with relevant regulations and other necessary requirements within specified performance standards in turnaround time and accuracy as determined by the Bank.
• Perform checks on the accuracy of data entry in the Bank's systems including derivation of Income & other amounts necessary for the Loan Application.
• Work closely with our business partners and be able to communicate with all of them to ensure full and proper submission of all necessary documents, KYC & other supporting documents or information necessary for each Loan Application.
• Perform checking/verification of all documents & other necessary functions, etc. in the processing of auto loan applications for pre-disbursement within specified standards of quality and turnaround time.
• Conduct necessary searches to ensure that all newly pledged vehicles are still under registration & that used cars proposed as securities are not under any financing or encumbrance(s).
• Perform post-disbursement functions in relation to Auto Loans.
• Participation in auto loan digital project and other initiatives, including testing, development and maintenance of new and existing systems

Requirements

• Diploma/Degree in any discipline with 2 years experience in operations preferred.
• Meticulous, attention to detail, knowledge of data analytics and project management would be a plus.
• Sound understanding of Financial Services, knowledge in car financing and the relevant banking regulations
• Proficiency with MS Office applications, particularly Microsoft Excel
• Meticulous and detailed oriented, organized with good problem-solving skills
• Hard-working, self-motivated and a strong team player who takes initiative
• Good interpersonal and communication skills
• Able to work effectively under pressure and minimum supervision

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager within the Commercial and Investment Banking (CIB) Payments Technology, Payments Product team, you’ll contribute to the product roadmap, end-to-end architecture and design for product testing capabilities used across the enterprise and hands-on review, design as needed of the technology products. You'll partner with business, operations, and technology stakeholders to continuously innovate, contribute to the product vision and the technology roadmap to correlate business strategy with technology outcomes. As an experienced member of our team, you'll combine your years of proven expertise with a never-ending quest to create innovative testing solutions through solid product development practices. With your knowledge of architecture, design, product delivery, testing, and support, you will raise the bar even more, exceeding standards, as well as satisfying both business and functional requirements.

We focus on building, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

• Executes creative software solutions, design, development, and design troubleshooting with ability to think beyond routine or conventional approaches to evaluate solutions or break down technical problems

• Develops thoroughly-considered high-quality product testing requirements and delivery roadmaps

• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems

• Leads collaboration sessions with internal teams and vendors to drive outcomes-oriented probing of architectural designs, product credentials, and testing applicability for use within existing systems and information architecture

• Leads product owner and SDLC standards across Stability & Resiliency organization to drive awareness and use of new and leading-edge technologies

• Gives back to the technology center community and leading technology advancement workstreams

• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent experience as a product owner and/or testing automation experience with large enterprise applications for comparable companies

• Formal training or certification on product management concepts and 5+ years of applied experience

• Experience in working in complex products in large global banks across multiple products and regions

• Balanced digital skills across Product, technology and digital skills

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Hands-on practical experience driving product design and delivery through the SDLC life cycle from ideation through launch and support

• Previous experience with Agile software development (or related experience)

• Executive-level presentation skills (written, verbal)

Preferred qualifications, capabilities, and skills

• Possess demonstrated prior experience working in a highly matrixed, complex organization

• Possess Payments industry knowledge or related experience ex:- SWIFT ISO Standards, Local Clearing in Various APAC Markets

• Advanced Product Owner skills (multi-period roadmap creation, value sequencing, business case writing)

• Technical experience (software code, API’s, technical design)

• External large client-facing experience (e.g. Fortune 500 or large fintech)

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=ab5f81c0c6fbcfe34796253dd7aa212e

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a Software Engineer III at JPMorgan Chase within the Commercial and Investment Banking, Post-Trade Technology team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems

• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems

• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development

• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems

• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture

• Contributes to software engineering communities of practice and events that explore new and emerging technologies

• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification of software engineering concepts and 3+ years of applied experience

• Bachelor's degree in Computer Science or equivalent

• Possess 1+ years experience in application development using Java, Spring, SpringBoot, SQL, Unit Testing

• Hands-on practical experience in system design, application development, testing, and operational stability

• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages

• Overall knowledge of the Software Development Life Cycle

• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security

• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Exposure to cloud technologies

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=c725b28d386de9cf325a80743f8cd5d2

The primary focus of this position is the support the maintenance of the human resource management system (HRMS) in addition to other systems supported by the HRIS team. This position serves as a technical point of contact for assigned functional areas and assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities. The HRIS analyst also supports HRMS upgrades, patches, testing and other technical projects as assigned.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. System Maintenance (5% of time): Assist in the review, testing and implementation of HRMS upgrades or patches. Collaborate with functional and technical staff to coordinate application of upgrade or fix. Maintain HRMS tables. Document process and results.
2. Production Support (20% of time): Provide support for HRMS, including researching and resolving HRMS problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
3. Projects/Process Improvement (55% of time): Recommend process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation. Serve as a key liaison with third parties and other stakeholders (e.g. payroll). Use project management skills in managing projects. May provide overall project management for a given HR initiative.
4. Reports/Queries (10% of time): Write, maintain and support a variety of reports or queries using appropriate reporting tools. Assist in development of standard reports for ongoing customer needs. Help maintain data integrity in systems by running queries and analyzing data.
5. Training (5% of time): Develop user procedures, guidelines and documentation. Train clients on new processes/functionality. Train new system users.
6. Individual Development (5% of time): Maintain awareness of current trends in HRMS with a focus on product and service development, delivery and support, and applying key technologies. Examine trends in information systems training, materials and techniques. Through classes, reading, CBTs or other mechanisms, continuously increase both HR knowledge and HRIS application/tools knowledge. Participate in user group meetings/conferences.

Requirements

• Min Degree in Human Resources
• Min 4-5 years of experience would be at an advantage
• Office Hours/ 5 Days
• Excellent communication skills is a must
• Good management skills of team

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Thank You.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an Information Security Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Handle post-sales activities of related products and solutions.
• Engage in the implementation of large-scale projects.
• Offer on-site services, including deployment, testing and preparation of documentation.
• Provide technical assistance to maintain high levels of customer satisfaction.
• Troubleshoot customer inquiries by leveraging existing knowledgebase resources and resolving known issues.
• Be available for standby support to manage 24/7 maintenance calls.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ IT support experience.
• Certified CCNA or CCSA is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

The primary focus of this position is the support the maintenance of the human resource management system (HRMS) in addition to other systems supported by the HRIS team. This position serves as a technical point of contact for assigned functional areas and assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities. The HRIS analyst also supports HRMS upgrades, patches, testing and other technical projects as assigned.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. System Maintenance (5% of time): Assist in the review, testing and implementation of HRMS upgrades or patches. Collaborate with functional and technical staff to coordinate application of upgrade or fix. Maintain HRMS tables. Document process and results.
2. Production Support (20% of time): Provide support for HRMS, including researching and resolving HRMS problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
3. Projects/Process Improvement (55% of time): Recommend process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation. Serve as a key liaison with third parties and other stakeholders (e.g. payroll). Use project management skills in managing projects. May provide overall project management for a given HR initiative.
4. Reports/Queries (10% of time): Write, maintain and support a variety of reports or queries using appropriate reporting tools. Assist in development of standard reports for ongoing customer needs. Help maintain data integrity in systems by running queries and analyzing data.
5. Training (5% of time): Develop user procedures, guidelines and documentation. Train clients on new processes/functionality. Train new system users.
6. Individual Development (5% of time): Maintain awareness of current trends in HRMS with a focus on product and service development, delivery and support, and applying key technologies. Examine trends in information systems training, materials and techniques. Through classes, reading, CBTs or other mechanisms, continuously increase both HR knowledge and HRIS application/tools knowledge. Participate in user group meetings/conferences.

Requirements

• Min Degree in Human Resources
• Min 4-5 years of experience would be at an advantage
• Office Hours/ 5 Days
• Excellent communication skills is a must
• Good management skills of team

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Thank You.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an Information Security Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Handle post-sales activities of related products and solutions.
• Engage in the implementation of large-scale projects.
• Offer on-site services, including deployment, testing and preparation of documentation.
• Provide technical assistance to maintain high levels of customer satisfaction.
• Troubleshoot customer inquiries by leveraging existing knowledgebase resources and resolving known issues.
• Be available for standby support to manage 24/7 maintenance calls.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ IT support experience.
• Certified CCNA or CCSA is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an Information Security Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Handle post-sales activities of related products and solutions.
• Engage in the implementation of large-scale projects.
• Offer on-site services, including deployment, testing and preparation of documentation.
• Provide technical assistance to maintain high levels of customer satisfaction.
• Troubleshoot customer inquiries by leveraging existing knowledgebase resources and resolving known issues.
• Be available for standby support to manage 24/7 maintenance calls.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ IT support experience.
• Certified CCNA or CCSA is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

The Cross Technology Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Cross Technology Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.

Required Experience:

• Basic understanding of Network routing and switching.
• Moderate level experience in Data Center technologies such as Cisco UCS server platform (B-series, E series blade servers, C-series rack servers), UCS Fabric Interconnects/ UCS Manager
• Moderate level experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Moderate level experience providing remote support in Data Center and Storage technologies.
• Moderate level experience in relevant technology (VMware vCenter Server and ESXI, Netapp AFF / FAS, Dell Poweredge, HP Proliant, Microsoft Windows Server, RHEL / Ubuntu Linux)