Your primary responsibility will be to gather, analyze, and report on various service-related data to support decision-making processes within the organization. You will play a crucial role in providing insights and recommendations to improve service quality, efficiency, and customer satisfaction.

Key Responsibilities:

• Prepare and churn daily, weekly, monthly, or quarterly reports (as appropriate) stipulated by Customer’s Contract obligation; or at agreed time intervals, through the analysis of data, past trending records and Service Management Reviews
• Recommend areas of improvement that support Customer’s business requirements through gap analysis and periodic reviews; initiate Service Improvement Plan (SIP) as appropriate
• Ensure that data published is unchanged from creation to reception; by upholding to act with integrity and ensure that all data extracted and published are treated as Confidential
• Generate reports with accuracy, determine classifications by identifying trends, clarifying inconsistencies, and monitoring progress periodically
• Commitment to fulfill, ensure correct and accurate, valid data is published and timely delivery of Customer deliverables
• Perform integrity and quality analysis on data prior to publication, ensuring that business standards and customer expectations are being maintained
• Prepare and manage operational reports to improve the overall performance of the support teams; and highlight the pain points in the operational process
• Articulate and document the Service Level Agreement (SLA), and Operational Level Agreement (OLA) deliverables to achieve the outcomes expected by both AsiaPac and the Customer
• Propose reporting templates based on reporting requirements/descriptions per the Customer’s Contract schedule; ensure that access to the data sources is set up in order to produce the reports
• Work closely with the Operations and Service Delivery Teams to identify and define, value-add to existing reports, and discuss the structure, as required
• Support to deliver ad hoc reporting and analytics requirements to both customer and internal/senior management
• Contribute and support governance improvement on policies, standard ITIL processes, and procedure adoption, review and update related documentation; develop and maintain standard operational and service delivery templates, report procedural and work instructions documentation
• Support internal audits to ensure compliance with certified standards (e.g. ITIL, OSPAR)
• Take up and to lead small/medium projects or initiatives to improve the processes and toolsets
• Good understanding and familiarity with IT Operations background

Requirement / Pre-requisites:

• Proficiency in Microsoft Excel functions (Pivot tables, vLookUp, Conditional Formatting, Mixed Type Charts, Array Formulas, Macros, Microsoft Power Add-ins, etc…); familiar with using Power BI as an added advantage
• ITIL certified an added advantage
• Knowledge of Auditing Standards ISO20000, Quality Management System ISO9000 an added advantage
• High level of personal commitment, proactiveness, and sense of responsibility
• Demonstrate problem analysis and solution formulation ability
• Excellent customer service orientation and ability to communicate clearly; is meticulous and possesses good report-writing skills

Qualifications and Skills:

• Bachelor's degree in Computer Science, Statistics, Mathematics, Economics, or a related field.
• Proven experience as a Data Analyst or similar role, with a focus on service-related data analysis and reporting.
• Strong analytical and problem-solving skills with the ability to think critically and draw insights from complex datasets.
• Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders effectively.
• Detail-oriented with a high level of accuracy in work output.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with service management concepts (e.g., ITIL) is a plus.

You will assist to establish processes and work in a team to implement risk management best practices in innovation projects aimed at adoption and commercialisation. You will be involved in the implementation and maintenance of the office’s ISO13485-compliant quality management system processes and procedures in the department’s work and projects.

You will provide technical guidance and development support to the office’s ongoing medical technology development projects which include but are not limited to supporting validation of unmet clinical needs in projects, providing inputs to project teams on regulatory, quality and risk requirements, performing basic risk assessment of proposed solutions with consideration to regulatory requirements and conducting clinical need filtering and de-risking.

You will ensure compliance with quality, regulatory and organisation policies and systems and support record-keeping and documentation needed for compliance. You will manage and drive project tasks (including recommendation of grants) to ensure timely completion of project milestones (towards successful grant applications) and ensure that the projects meet KPIs set by the grant agency and manager.

Job Requirements

• PhD in Engineering or Science with relevant experience in quality management systems and/or risk management processes
• Master’s Degree in Engineering or Science with minimum 2 years of experience in quality management systems and/or risk management processes
• Bachelor’s Degree in Engineering or Science with minimum 4 years’ experience in quality management systems and/or risk management processes
• Experience in risk management processes for medical technology development
• Experience in implementation/maintenance of a quality management system
• Experience in QMS audit will be a strong advantage
• Familiarity with ISO 13485, ISO 14971, IEC 62304, ISO14155, Medical Device Regulatory, Medical Device Standards, Risk Management for Medical Devices
• Good problem-solving skills with strong technical writing focus
• Excellent communication and technical writing skills
• Meticulous, responsible, self-motivated and a good communicator
• Must be fully vaccinated against COVID-19

Deliver and maintain the information technology initiatives of Rainbow Centre with direction from the IT Manager to attain the operational objectives of Rainbow Centre.

Manage the campus technology infrastructure, inventory and the provisioning of effective and efficient IT services throughout the school which includes troubleshooting, project management, undertaking specific maintenance and upgrading tasks of IT and AV services.

Critical Work Areas

Manage & Execute Information Technology Operations and Service Delivery

• Provide end user IT Support (Service Desk) to ensure service standards for print services, infrastructure services (including network and telephony), user access to IT services and maintenance of laptop and desktops.
• Engage in routine (e.g. annual) planning, purchasing and deploying of IT and AV equipment for the RC campus and staff to achieve
  productivity goals
• Manage all software licences and hardware requisitions, its deployment to users, tech refresh and eventual condemnation

Monitoring & Reporting of Information Technology Operations

• Conduct audits to enforce IT Policies in RC.
• Monitor and analyse for preventative action the utilization of infrastructure services for reporting and trend analysis such as Internet Bandwidth, Device utilization etc.
• Monitor and review IT requests raised by users for monthly reporting to IT Manager for trend analysis

Develop, Deliver, Maintain & Review Information Technology Solutions

• Plan & execute projects to be rolled out in campuses (both software and infrastructure) with the IT Manager and other stakeholders.
• Collaborate with system owners to review solutions (including process, device, policy and architecture improvements) rolled out for evaluation and Return on Investment of solutions.
• Collaborate with internal and external stakeholders to identify areas of improvement and to develop solutions within Rainbow Centre for technology to enable for increased productivity and efficiency.

Job Holder Requirements

• Diploma in Information Technology or other relevant information technology fields.
• Preferably at least 4 years of experience in the information technology sector with relevance to the role. Fresh Graduates are welcome to apply.
• Advanced technical knowledge of computer hardware, software, Wifi network, IP telephony and AV systems including commonly used end-user operating systems ( Winnows, iOS, MacOS)
• Proficient in using Google Workspace administration
• Preferably have some programming experience, in HTML or JavaScript.
• Computer Network Administration for Wired and Wireless Networks & troubleshooting.
• Knowledge and experience in cybersecurity for endpoint devices

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values!

About the Role

As a Junior SIEM Engineer, you will play a crucial role in the development and tuning of our SIEM-based product. You will work closely with our team of experienced engineers, cybersecurity experts, and data scientists to enhance the efficiency, accuracy, and reliability of our security monitoring and threat detection capabilities. This is an excellent opportunity to gain hands-on experience in the cybersecurity, artificial intelligence & machine learning industry, and contribute to the protection of our clients' digital assets.

You will have the opportunity to influence customers to re-engage the company for additional projects or change requests and will be financially compensated for such.

Role and Responsibilities

The candidate is expected to perform the following duties:

• Assist in the design, development, deployment and implementation of SIEM-based features and functionalities for our security platform solution.
• Collaborate with senior engineers, data scientists and Universities partners to configure and optimise SIEM rules, alerts, and correlation rules to improve threat detection accuracy.
• Participate in the analysis and investigation of security events, providing timely incident response and remediation support.
• Support the research and development of new defensive techniques against the latest cybersecurity attacks.
• Contribute to the development and maintenance of SIEM documentation, including standard operating procedures and best practices.
• Monitor and analyse security logs, network traffic, and system events to identify potential security breaches or vulnerabilities.
• Stay updated with the latest trends and technologies in cybersecurity, AI, and ML to propose innovative solutions for continuous product improvement.

Experience and Personality Ideals

• 3+ years of experience in IT project management experience.
• Familiar with Office productivity tools for Scope of Work document writing, tender submissions and customer presentations.
• Have a passion for customers to be successful.
• Excellent customer problem management and problem-solving skills.
• Strong communication skills and the ability to establish and maintain strong customer relationships through effective interpersonal skills.
• Results oriented, great in collaboration and a self-starter who is highly motivated to support others to succeed
• Good objection handling and negotiating ability.
• Able to multi-task and manage multiple streams of work and opportunities simultaneously.
• Resourceful and able to manage own workload with minimal supervision.

Qualifications and Education Requirements

• Diploma / degree in Cyber Security, Computer Science, Information Security, or a related field from a recognized institution.
• Strong interest and knowledge in cybersecurity principles, methodologies, and technologies.
• Familiarity with SIEM concepts and tools (e.g., Splunk, Elastic Stack (Elastic / Elasticsearch / ELK), QRadar, Wazuh) is a bonus.
• Knowledge of vulnerability assessment and penetration testing, with certifications is a bonus.
• Basic understanding of networking protocols, systems administration, and cloud computing (e.g., AWS, Azure, GCP).
• Proficiency in one or more programming languages, such as Python, Java, or C++.
• Excellent analytical and problem-solving skills, with the ability to analyse and interpret security-related data.
• Good communication and collaboration skills to work effectively within a team environment.
• Eagerness to learn and adapt to new technologies and industry trends.
• Fresh graduates are welcomed to apply

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and fast-growing cybersecurity firm.
• Exposure to cutting-edge technologies, AI, and ML in the field of cybersecurity.
• Ongoing training and professional development opportunities.
• Collaborative and inclusive work environment.
• Chance to make a significant impact on the security posture of SMEs.

Responsibilities:

· Lead our server and storage team with a strategic vision, ensuring alignment with organizational goals and driving operational excellence.

· Showcase advanced proficiency in Red Hat, VMware, Hitachi, and Dell Technologies, providing strategic guidance for infrastructure optimization.

· Efficiently manage internal resources, fostering collaboration, skill development, and cultivating a results-driven culture.

· Cultivate and maintain strong customer relationships, understanding their needs, and delivering tailored solutions for maximum satisfaction.

· Oversee end-to-end infrastructure projects, from conceptualization to implementation, ensuring timelines, budgets, and quality standards are met.

· Lead the seamless integration of emerging technologies, ensuring compatibility, and driving continuous improvement.

· Proactively identify and address technical challenges, minimizing downtime, and maintaining the highest levels of system reliability.

· Establish and monitor key performance indicators, driving continuous improvement in server and storage operations.

· Collaborate effectively with internal teams and external partners, ensuring alignment with business goals and exceeding customer expectations.

Qualifications:

· Minimum 5 years of experience in server and storage management.

· Expertise in Red Hat, VMware, Hitachi, and Dell Technologies.

· Proven track record in leading teams, managing customer relationships, and handling infrastructure projects.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal abilities.

Key Responsibilities:

Ø Strategic Leadership:

o Provide visionary strategic leadership for the Managed Infrastructure network team, leveraging over 5 years of experience.

o Develop and execute forward-thinking network strategies aligned with client objectives and industry best practices.

Ø Team Management:

o Lead, mentor, and manage a team of network engineers, administrators, and technicians, leveraging your extensive experience to drive high performance and skill development.

o Establish clear performance objectives and provide ongoing feedback and coaching.

Ø Client Engagement:

o Cultivate strong client relationships and serve as a trusted advisor, utilizing your deep understanding of client business needs and over 5 years of experience to deliver customized network solutions.

o Collaborate with clients on long-term network planning and optimization strategies.

Ø Network Architecture and Design:

o Lead the design and architecture of complex network environments, drawing upon your extensive experience, including LANs, WANs, and cloud-based networking solutions.

o Ensure that network designs meet scalability, security, and performance requirements.

Ø Security and Compliance:

o Apply your extensive experience to implement and oversee advanced network security measures, including firewall configurations, intrusion detection systems, and access controls.

o Ensure client networks adhere to industry compliance standards and regulations.

Ø Network Performance Management:

o Utilize your more than 5 years of experience to monitor and optimize network performance, proactively identifying and addressing bottlenecks, issues, and opportunities for improvement.

o Lead capacity planning efforts to support client growth and technology advancements.

Ø Vendor Management:

o Leverage your expertise in vendor management to manage vendor relationships, negotiate contracts, and oversee procurement of network equipment and services.

o Ensure vendor support meets client needs and service level agreements.

Qualifications:

Ø Bachelor's degree in Computer Science, Information Technology, or related field (preferred).

Ø More than 5 years of experience in network administration, architecture, and management.

Ø In-depth knowledge of networking protocols, security, and best practices.

Ø Relevant certifications (e.g., CCIE, CCNP, CISSP, PCNSE, NSE7, CCSE, etc.) highly preferred.

Ø Proven leadership and team management experience.

Ø Strong client-facing and communication skills.

Ø Ability to develop and execute network strategies aligned with business goals.

Reporting to the Director, you will play a pivotal role in the planning and deployment of technology-based solutions to support SingHealth’s strategic HR goals and objectives and to enhance HR processes and operational efficiencies through innovation and automation. You will support cross-institution harmonisation and cross-functional collaboration to ensure optimisation and efficiency of HR IT systems and the seamless integration of IT systems across SingHealth for HR-related content.

You will oversee a team of HR Systems Specialists to support the operations of the Human Resource Information System (HRIS) through system administration, regular upkeep and enhancements. You will direct and implement initiatives to ensure the governance of the HRIS and HR technology related projects, as well as address and mitigate risks to data and cyber security. You will work with various internal stakeholders and vendors to achieve effective use of technology to support business functions and digital transformation.

Job Requirements:

• Degree in Human Resource Management, Business Administration or equivalent
• Minimum 12 years’ experience in HR business environment, with at least 8 years in people management role
• Candidates with lesser years of experience may be considered for Senior Manager role
• Possess knowledge of HR systems and HR web-based applications
• Knowledge of SAP SuccessFactors will be an advantage
• Strong teamwork and ability to manage cross-functional and institutional relationships
• Excellent interpersonal and communication skills
• Must be fully vaccinated against COVID-19

The fundamental quantitative researchers develop trading ideas using fundamental and quantitative analysis. A mixed background of finance, programming and statistics is preferred for this position.

Qualifications

• Recent Master’s/ PhD from a finance, accounting, economics or related field. Bachelor’s degree with exceptional performance will also be considered
• Strong background in mathematics
• Possess a strong interest in financial markets
• Advanced quantitative, analytical and problem-solving skills
• Having some industry or quant research experience in work/internship/project is preferred
• Detail-oriented

Pluses

• Experience with Linux
• Solid programming skills in Python or C++

• Provide end user support.
• Handle VIP users ticket as priority, ensure issues are escalate to the correct team for quick resolution.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
• Responsible for correcting all problems associated to supported list of End User Equipment and Software.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
• Synchronizing application settings to environment requirement.
• Relocation of computer devices and peripherals.
• Setting up of the end users’ profiles for applications.
• Proactive update and follow up to end users.
• Guide end user on required applicable tasks.
• Responsible in collecting or distributing of devices in onboarding and offboarding process.
• create and update technical documentation and manual.
• Own incidents involving DaaS devices & maintain end to end tracking.

Company background:

Focus Computer Pte Ltd has been operating since 1989, and is an established leader in the IT hardware and software fulfilment space in Singapore. We have provided a stable environment for our employees since our inception and we believe in taking care of our employees through thick and thin. We have established Focus Digitech Pte Ltd in order to meet the growing demands for digital transformation by our customers. Your entry point into the company does not limit the potential you have to rise within the company to other roles as your aspirations and attitudes may propel you towards. We believe that paper qualifications can only tell us so much, and we believe in hiring people with the right skills and not just certifications (although we will accord due credit if you have them). So, come on and discover your full potential with us as we take Focus Digitech to the next level of leadership in digital technologies!

About the Role

As a Junior SIEM Engineer, you will play a crucial role in the development and tuning of our SIEM-based product. You will work closely with our team of experienced engineers, cybersecurity experts, and data scientists to enhance the efficiency, accuracy, and reliability of our security monitoring and threat detection capabilities. This is an excellent opportunity to gain hands-on experience in the cybersecurity, artificial intelligence & machine learning industry, and contribute to the protection of our clients' digital assets.

You will have the opportunity to influence customers to re-engage the company for additional projects or change requests and will be financially compensated for such.

Role and Responsibilities

The candidate is expected to perform the following duties:

· Assist in the design, development, deployment and implementation of SIEM-based features and functionalities for our security platform solution.

· Collaborate with senior engineers, data scientists and Universities partners to configure and optimise SIEM rules, alerts, and correlation rules to improve threat detection accuracy.

· Participate in the analysis and investigation of security events, providing timely incident response and remediation support.

· Support the research and development of new defensive techniques against the latest cybersecurity attacks.

· Contribute to the development and maintenance of SIEM documentation, including standard operating procedures and best practices.

· Monitor and analyse security logs, network traffic, and system events to identify potential security breaches or vulnerabilities.

· Stay updated with the latest trends and technologies in cybersecurity, AI, and ML to propose innovative solutions for continuous product improvement.

Experience and Personality Ideals

· 3+ years of experience in IT project management experience.

· Familiar with Office productivity tools for Scope of Work document writing, tender submissions and customer presentations.

· Have a passion for customers to be successful.

· Excellent customer problem management and problem-solving skills.

· Strong communication skills and the ability to establish and maintain strong customer relationships through effective interpersonal skills.

· Results oriented, great in collaboration and a self-starter who is highly motivated to support others to succeed

· Good objection handling and negotiating ability.

· Able to multi-task and manage multiple streams of work and opportunities simultaneously.

· Resourceful and able to manage own workload with minimal supervision.

Qualifications and Education Requirements

· Diploma / degree in Cyber Security, Computer Science, Information Security, or a related field from a recognized institution.

· Strong interest and knowledge in cybersecurity principles, methodologies, and technologies.

· Familiarity with SIEM concepts and tools (e.g., Splunk, Elastic Stack (Elastic / Elasticsearch / ELK), QRadar, Wazuh) is a bonus.

· Knowledge of vulnerability assessment and penetration testing, with certifications is a bonus.

· Basic understanding of networking protocols, systems administration, and cloud computing (e.g., AWS, Azure, GCP).

· Proficiency in one or more programming languages, such as Python, Java, or C++.

· Excellent analytical and problem-solving skills, with the ability to analyse and interpret security-related data.

· Good communication and collaboration skills to work effectively within a team environment.

· Eagerness to learn and adapt to new technologies and industry trends.

· Fresh graduates are welcomed to apply

Benefits

· Competitive salary and benefits package.

· Opportunity to work in a dynamic and fast-growing cybersecurity firm.

· Exposure to cutting-edge technologies, AI, and ML in the field of cybersecurity.

· Ongoing training and professional development opportunities.

Collaborative and inclusive work environment.

· Chance to make a significant impact on the security posture of SMEs.