About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What you'll do:

• SEO Strategy Development: Collaborate with cross-functional teams, including marketing, content, and development, to develop a comprehensive SEO strategy aligned with business goals. Conduct thorough keyword research, competitor analysis, and industry trend evaluations to identify opportunities for optimization.
• Website Optimization: Establish a website structure that aligns with SEO goals for traffic acquisition and conversion. Deconstruct user intent from search engines and optimize page structure and product recommendations to enhance Web/Mweb traffic, click-through rates, and conversion rates.
• On-Page and Technical SEO Optimization: Ensure that on-page elements, such as meta tags, headings, and URL structures, are optimized for relevant keywords while providing a positive user experience. Collaborate closely with developers to resolve technical issues that could impact search engine crawling and indexing.
• Content Optimization: Work with content creators or leverage GenAI capabilities to ensure that content is optimized for target keywords, follows best practices for readability and engagement, and aligns with the overall SEO strategy.
• Performance Monitoring and Reporting: Monitor website performance using analytical tools, tracking key metrics such as organic traffic, keyword rankings, and conversion rates. Provide regular reports and insights to stakeholders, highlighting areas for improvement and opportunities for growth.

What you'll need:

• Bachelor’s degree or higher in fields such as marketing, management, or computer science is preferred.
• Over 3 years of experience in SEO or SEM, with in-depth knowledge of SEO best practices, search engine algorithms, and industry trends.
• Familiarity with product management and product design. Experience with large-scale, complex website projects is a plus.
• Strong teamwork abilities, capable of effectively coordinating internal resources to drive project progress.
• Strong logical thinking and data analysis skills, capable of making data-driven operational decisions.

About the Job

The Logistics Department plays one of the most critical roles in managing part the assets in Cyrus. You will be joining a dynamic team managing and working closely with the Assistant Warehouse Manager to solve Logistics, warehouse operation issues, managing the inventory level and fulfil daily orders. You will also be required to implement new ideas to improve our logistics and warehouse operation processes.

Your key responsibilities cover the following 5 broad areas:

1) Receiving and Inspecting of Goods

• To verify the quantity of goods, inspect for damages and report discrepancies.
• To ensure proper handling and storage of goods.

2) Inventory Management

• To tidy and organise all inventory and maintain accurate records for accurate monitoring
• To conduct regular inventory checks and report discrepancies.

3) Order fulfilment

• To retrieve and pack shipment orders according to delivery schedules, and coordinate with inter-departments for deliveries and pickups.

4) Warehouse Organization

• To ensure inventory are well organised and stored at stipulated locations so as to achieve and maintain warehouse 5S standard.

5) General Support

• To initiate and collaborate on work improvements projects to improve processes and work environment.

Your areas of knowledge and expertise that matter most for this role:

· Secondary school, Higher Nitec, Diploma or 2years working experience in warehousing or environment.

· Basic understanding of Microsoft Office is required.

· Valid Forklift license is an added advantage.

· Knowledge of ERP/WMS system.

· Physical fitness to carry goods up to 25kg.

· Key attention to detail and monitoring of inventory quality.

Responsibilities

• Work closely with team members (developers, product manager, customer support, and partners) to develop, test and deliver high quality products.
• Prevent, collect, analyze and track product defects.
• Create detailed, comprehensive and well-structured test plans and test cases.
• Manage project dependencies and risk mitigation.

Minimum Qualifications

• 5+ years​ experience in automation testing development.
• Experience in writing clear, concise and comprehensive test plans and test cases.
• Experience in testing Webservice/Restful APIs and have a certain understanding of commonly used databases like MySQL.
• Good programming skills, hands on with at least one of the following languages: Java, Javascript, Python.
• Solid analytical and trouble-shooting skills.
• Good understanding of Agile/Scrum development methodologies as well as using collaboration tools, such as Jira, Trello, Slack, etc.
• Excellent interpersonal coordination and communication skills.
• Self-motivated, able to work independently as well as work as a team.
• Good exposure in a distributed/remote working environment.
• Enjoys breaking things and solving problems - not just able to find out the 'what', but also the 'why'.

Preferred Qualifications

• Experience on performance testing is a plus.
• Experience with automation build up.
• Skilled use of at least one source code management tool: SVN, Git, etc.

Job Description:

· Responsible for achieving the stipulated sales target set by company.

· Formulate offline sales strategy, develop, and organize the implementation of a comprehensive sales plan, lead the team to translate the plan into sales results.

· Actively seek out new sales opportunities by identifying and targeting potential customers in the enterprise software market, with a preference for those needing EduTech and Office Automation (OA) systems solution.

· Stay informed about software industry trends, competitive services, and market conditions.

· Create and deliver persuasive sales presentations and proposals to potential customers.

· Build and maintain strong relationships with existing/new clients to understand their evolving needs, address concerns, and ensure client satisfaction.

Job Requirements:

· Degree or above in Marketing, Business Administration or related

· Preferred qualifications include 5 years or more of B2B software sales experience, with a proven track record of meeting or surpassing sales targets. Prior sales experience in the EduTech and OA office software industry is desirable.

· Excellent communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Must maintain high professional and technical knowledge standard.

· Fluency in English and Chinese to interactions with Mandarin-speaking clients or staff at the China branch.

Job Description

· Serve as the primary contact point for customer needs and requirements.

· Provide onboarding support for new customers, helping them better understand and use the product to enhance satisfaction and retention.

· Demonstrate a proactive problem-solving mindset, addressing customer issues promptly and effectively.

· Build and maintain long-term customer relationships through regular follow-ups and communication, fostering customer loyalty.

· Collaborate closely with product development and sales teams to gather customer feedback, suggest product improvements, and continuously enhance products and services.

· Analyse customer usage data to identify renewal and expansion opportunities, drive value-added services, and promote product upgrades to maximize customer lifetime value.

Job Requirements

· 3 years of experience in customer success management or customer support within the SaaS, EdTech, or OA system industries.

· Bachelor's degree or above, with a preference for majors in marketing, business management, information technology, or related fields.

· Proven experience in customer success management for SaaS products, with a solid understanding of SaaS customer needs and service models.

· Proactive, resourceful, and able to manage multiple tasks in a fast-paced environment.

· Strong communication and interpersonal skills, with the ability to clearly explain concepts and solutions.

· Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively.

· Proficiency in English and Mandarin, enabling effective communication and collaboration with staff at the China branch.

Job Description:

· Design and implement sales strategies suitable for the Southeast Asian markets based on the company's strategic positioning and development plans, provide professional advice to management on market positioning, product strategy, and business models.

· Build and manage the sales team, set annual, quarterly, and monthly performance targets, provide sales training and guidance to team members and relevant departments, and lead the team to achieve the company's overall sales goals.

· Regularly track the sales team's performance, analyse sales data, identify trends and issues affecting performance; prepare performance reports, update management on sales progress, and offer improvement suggestions.

· Establish and refine the company's sales management systems and processes, building the initial sales framework and operational mechanisms.

· Conduct regular market research, analyse industry trends, competitor activities, and changes in customer needs to support sales strategy with data.

· Develop and maintain diversified sales channels, increase market coverage of products; introduce sales management tools, analyse sales data, monitor the effectiveness of sales activities, and optimize sales processes.

· Maintain a database of potential clients, follow up regularly, and facilitate customer conversion.

Job Requirements:

· 8-10 years of sales management experience in the SaaS software, IT, or internet industry, with at least 3 years in a managerial role.

· Familiar with Southeast Asian markets, with a preference for experience in building teams from the ground up in a startup environment.

· Bachelor's degree or higher, with a preference for majors in marketing, business management, or related fields.

· Proficient in using mainstream CRM software (e.g., Salesforce), with strong data analysis, strategy development, and execution skills, and adept at using data to support decision-making.

· Strong team leadership and project management experience, capable of working efficiently in a fast-paced environment.

· Excellent communication skills in both Chinese and English to liaise with China associates.

We are looking for a KYC/CDD Analyst to work on a 1-year SoW Uplift project with an end-banking client.

Responsibilities

• Perform Client Due Diligence pertaining to the SoW corroporation uplight project
• Screen for Adverse Media, Sanctions, PEPs., etc. using various screening tools available
• Review details in beneficiary’s full name, date of birth, place of birth, nationality, SoW, occupation
• Analysis of cases, promptly identifying and escalating anomalous or suspicious activities for prompt resolution and mitigation of risk

Requirements

• 5-6 years of KYC/SoW experience
• Communication and stakeholder management skills with front-to-back office teams

The HR BPO Executive is responsible for supporting the delivery of outsourced HR services to clients, ensuring that HR processes like payroll, recruitment, benefits administration, and compliance are efficiently managed. This role requires strong attention to detail and a deep understanding of HR practices in Singapore, ensuring that services meet statutory requirements and client expectations. The HR BPO Executive will work closely with BPO team and clients to maintain high levels of service delivery.

Responsibilities:

Payroll Management

- Process monthly payroll for clients, ensuring accurate and timely salary disbursements, CPF contributions, income tax filings (IR8A/IR21), and other statutory submissions.

- Ensure payroll records are compliant with the Ministry of Manpower (MOM) and other local regulatory bodies.

- Handle payroll queries from clients and employees, providing accurate and timely responses.

Recruitment Support

- Assist in managing outsourced recruitment processes, including job postings, candidate sourcing, interview scheduling and interviewing, as well as coordination.

- Ensure all recruitment processes are aligned with local employment regulations, including proper documentation for new hires.

Employee Benefits Administration

- Manage employee benefits processing, such as leave applications, medical claims, and insurance enrolment, ensuring all transactions adhere to client policies.

- Handle employee benefit queries from clients and employees.

HR Compliance & Data Management

- Ensure client compliance with local labour laws, including MOM regulations, Fair Consideration Framework (FCF), and Employment Act.

- Maintain accurate and updated employee records in compliance with the Personal Data Protection Act (PDPA).

- Support clients in the preparation of statutory reports and audits.

Client Support & Service Delivery

- Serve as the first point of contact for client queries related to HR processes, providing prompt and professional assistance.

- Work closely with the Management Team to ensure service delivery aligns with client expectations and service level agreements (SLAs).

- Assist with onboarding new clients, ensuring a smooth transition into outsourced HR services.

Process Improvement & Technology Utilization

- Identify opportunities to streamline HR processes and improve efficiency using HR software systems.

- Support the implementation of new HR tools and systems for clients, providing training and ongoing support.

Requirements:

- Diploma or Bachelor’s degree in Human Resources, Business Administration, or a related field.

- At least 2-3 years of experience in HR operations, payroll, or HR outsourcing, with a focus on Singapore labor laws and regulations.

- Experience in managing payroll via HR systems is highly desirable.

- CEI certified preferred

Skills and Attributes:

- Strong attention to detail, with the ability to manage multiple tasks in a fast-paced environment.

- Discretion in handling sensitive information.

- Proficient in English and Chinese to liaise with Chinese associates.

- Customer-focused with strong problem-solving skills.

- Ability to work independently and as part of a team, with a high degree of accountability.

- Proactive, with the ability to manage time and prioritize effectively.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Opportunity

In Technology Risk, the way we contribute to building a better working world, our purpose, is to translate uncertainty into confidence so that performance is accelerated. We do this for our clients, our people and ourselves. Confidence accelerates performance. Simply put, when people work better, business works better. When business works better, the world works better.

We are part of FSO Consulting providing technology risks solutions to our clients through delivering services on the design, implementation, rationalization of controls and remediation for the purpose of mitigating and preventing risks in our client’s applications, infrastructure and data. A transversal area of specialization in the area of information technology, information security and third-party risk management.

Using our proprietary methodology, our professionals help clients conduct internal controls diagnostics, perform internal controls transformations and risk remediation, and deliver internal controls testing outsourcing or co-sourcing services.

Your Key Responsibilities

As a Manager in the Technology Risk team, you will be expected to deliver assignments of high-level client satisfaction, work independently, discuss and articulate your deliverables with our clients and within the team, lead your team members to succeed in their assigned tasks including providing on-the-job coaching, share knowledge and be able to draw on subject matter specialist accordingly. You will contribute to help our clients enhance their IT risk strategy, embed an enterprise approach to risk management, optimize risk management functions and improve controls and processes.

Skills and Attributes for Success

• Practical experience and understanding of information technology risks, processes and controls.
• Possess strong interpersonal, communication and teaming skills.
• Leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices.
• Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel.

To Qualify for the role, you must have

• A recognized university degree in accounting, business, information technology, engineering or other relevant discipline.
• Minimally 6 years of relevant experience in the Big 4 Accounting firm, consulting or industry experience in IT risks including information technology and information security working on areas such as IT audit, risks, regulatory compliance and/or IT-related implementation. Candidates with lesser experience will be considered at Associate Level.
• Experienced in Data Visualisation e.g. Tableau, Cloud Security
• Familiarity with Technology Risks and Controls, Governance, Risk and Compliance tools.
• Knowledgeable in GRC tools configuration preferably with implementation experience in automating GRC processes using tools like Archer and Service now
• Working knowledge in the integration of the GRC tools with external data sources through API's and database integrations
• Have at least an understanding of MAS regulations around IT risk management such as Technology Risk Management, Outsourcing and PDPA.

Ideally, you’ll also have

Candidates who possess professional certifications such as Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA) and Certified Information Systems Security Professional (CISSP) are highly encouraged to apply.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Apply now.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Java Developer with development experience on trading applications, support our client in Singapore which is a top global investment bank.

Key responsibilities:

• Design, build, and maintain efficient, reusable, and reliable code
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Sprint planning support & production planning support
• Work closely with the different application teams and support different types of releases.
• Should be able to support the paperwork for the release processes
• Analyzing system requirements and development.
• Should be able to provide input/solutions on stabilization efforts of automation to reduce the manual efforts to make the system better.

Required Skills:

• Core Java & Frameworks: Strong knowledge of Core Java, with a focus on Java 8 or later versions. Experience with Java 17 is a plus.
• Development experience on Trading Applications, preferably on Equity Trading
• Memory Management: Understanding of Java memory management, including garbage collection and memory allocation.
• Data Structures: Well-versed in data structures, particularly HashMap.
• Web Frameworks: Proficient in Java web frameworks.
• Database Expertise: Experience working with Oracle databases.
• Migration Experience: Hands-on experience migrating from Spring to Spring Boot.
• CI/CD Tools: Familiar with Jenkins and Bitbucket.
• Project Management Tools: Well-versed with JIRA.
• Enhancements & Migrations: Experienced in handling enhancements and migrations.
• Linux Proficiency: Strong command of basic Linux commands and shell scripting; comfortable working in a Linux environment.

KEY RESPONSIBILITIES

Based in Singapore, you will be part of the strategic layout of the company and manage the company’s legal portfolio, including:

• Identify any legal or regulatory issues concerning the business units and/or arising from the business activities, advise and provide commercial solutions to minimize legal risks and enable the management to make informed strategic decision within an acceptable risk.

• Draft, vet, review, negotiate and perfect various types of documents and contracts including master subscription agreements, data processing addenda, NDAs, payment agreements, financing, security and transaction documentation in support of overseas businesses.

• Monitor and ensure that all documents and contracts executed by the authorized signatories of the company are compliant with the current processes.

• Liaise and coordinate with company secretary, external solicitors and other third-party advisors on various legal, corporate and/or litigation matters.

• Responsible to enhance the corporate governance practices, revise the relevant guidelines and authority matrix to be in consistent with headquarters’ processes.

• Provide support in the event of any disputes or potential disputes and litigation matters.

• Responsible for establishment of the company’s compliance system, drafting of relevant policies.

• Actively contribute to cross-regional team projects.

KEY REQUIREMENTS

The ideal candidates we are looking for should be seasoned Legal Professionals with:

• Undergraduate LL.B. or postgraduate J.D. from a reputable university in Singapore, the UK, or a common law jurisdiction and valid practicing certificate in a common law jurisdiction.

• Admission to the bar in common law jurisdiction, preferably Singapore.

• Minimum 5 years in-house/banking experience, exposure in international trade is a must.

• Able to organize, prioritize, and manage large numbers of deadlines, in a fast-paced, rapidly-evolving, and demanding industry and work environment.

• Highly responsive with a service-oriented attitude. Able to handle pressure and provide thoughtful recommendations.

Background

We are looking to digitalise the various services and business processes of our accounting and corporate services business. Therefore, we desire to leverage and apply the prevailing broad advances in various digital technologies to custom develop and implement targeted solutions (our IP) that enable us to serve our clients more efficiently an competitively. This initiative is also expected to enhance the work-roles of our team members and enable them to elevate their skills, job satisfaction and career sustainability (eg: minimise mundane tasks and transition towards more review-oriented, supervisory and advisory responsibilities)

Role and Responsibilities

You will be required to assist our business leaders to analyse the overall technical requirements of our strategic business initiative and to propose and set up the overall systems and applications solution architecture that will serve as the backbone of the solution modules.

You will be responsible to evaluate technology platforms, plan out the proof-of-concepts, and establish the MVP exit criteria for the proposed solution modules.

You will be hands-on to implement the proposed systems and applications from POC to MVP to full blown capabilities so as to enable the business to reap its ROI. In this regard, you will be adept in every aspect of coding competencies, including but not limited to frameworks, mobile and web program design and coding (in person), API development, DB and system performance tuning, cloud setup, and the incorporation of ML and AI engines.

Qualifications and Experience

• Graduate in the requisite IT, Technology and/or Engineering disciplines;
• At least 10 years relevant working experience in this field;
• Proven track record in the implemention of projects of this nature and scope;
• Full stack hands-on skills in the latest technical development trends;
• Able to lead by example with personal delivery of ouput, as well as subsequently to build up and lead a competent team to accomplish phased tasks;

Purpose of the role

To support the development of audits aligned to the bank’s standards and objectives by working collaboratively with colleagues, providing accurate information and recommendations, and complying with policies and procedures.

Accountabilities

• Audit development and delivery support, including financial statements, accounting practices, operational processes, IT systems and risk management.
• Identification of operational risks to support the delivery of the Barclays Internal Audit (BIA) Audit Plan through risk assessments.
• Assessment of internal control effectiveness and their capability to identify and mitigate risk aligned to regulatory requirements.
• Communication of key findings and recommendations to stakeholders, including the Audit Owner, senior managers and directors.
• Identification of regulatory news and industry trends/developments to provide timely insight and recommendations for best practice.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

As a key member of the Barclays BIA APAC Technology team in Singapore, you'll play a pivotal role in contributing SME knowledge ensuring that the bank’s risk and controls are properly managed in line with the firm’s policy and local regulatory requirements. You’ll work closely with our Audit Owners (Vice Presidents or Directors) in teams across the regions for ensuring timely and efficient delivery of audit. You’ll also be keeping abreast with the latest developments in the firm and the external environment to assess their impact to the audit strategy. You should be a Bachelors or Masters in Computer Science or related field, and hold a professional qualification relevant to Audit/Technology & Information Risk Management (e.g. CIA, CISA, CISM, CISSP). The role also requires work experience in cyber security, resiliency, cloud computing, infrastructure platforms or artificial intelligence. Background in financial firm and programming skills such as Python with a knowledge of related evolving regulatory environment, and fluency in Mandarin language will be a plus.

You may be assessed on key critical skills relevant for success of the role including job-specific technical skills and interpersonal skills.

IT Engineer

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for an IT Engineer to provide hardware and software support for end users.

Responsibilities:

- Provide hardware and software support for end users and basic servers and networks support.

- Remote access, wi-fi access and video conferencing support.

- Update antivirus, provide remote computing support, network printers etc.

Requirements:

- IT qualification and/or relevant work experience

- Knowledge of Desktop operating systems and infrastructure

Additional Information:

- Location: Marina Bay Financial Center

- Working hours: Monday to Friday, 9 am to 6 pm.

- Annual salary package between SGD 48 to 51k, with 14 days of Annual Leave and above market medical coverage / insurance.

- 12-month contract with 2 months' notice period.

Position Purpose

• To beef up the supply chain financing solutions team with Business Analyst to work on projects and application support of Connexis Supply Chain (Front Office & Back Office Application) global releases.

• To work with Product Managers and Operation users from all the regions (APAC/EMEA/AMERICAS) on the requirements gathering, impact analysis and functional specifications for the enhancements and issues reported in production. CSC Business Analyst is also responsible to define the test scope of SIT, UAT, and NRT and validating test outcomes with the users and testers.

Direct Responsibilities

• To ensure the business/operational objectives of the new business requirements are well defined

• Performing systematic business analysis

• Validating business requirements to align with business/operations needs as well as IT architecture and security standards.

• Designing functional solutions & user workflows and documenting Functional Specifications.

• To walkthrough requirement and proposed solutions to all stakeholders and get it reviewed and signoff.

• To develop SIT/UAT/NRT scope and approach. To guide Testing team in writing test scenarios/cases and review to get signoff from stakeholders. To rationalize test cases when needed to match with available resources and target timeline.

• To validate SIT test results produced by testing team to signoff.

• To assist users in planning/executing UAT, analyzing defects, and defining defects priority for fix delivery by development team.

• Documenting/reviewing user manuals and release notes as required

• Assist in providing tactical/strategic solutions for new client requirements

• Assist in the conversion/migration exercise where necessary

• For production defects, perform functional analysis and propose solutions.

• Ensure Bank compliance policies and CIB ITO APAC standards/practices are strictly followed.

Contributing Responsibilities

• To participate in technical design reviews and contribute to improve overall solution offered.

Technical & Behavioral Competencies

• Strong functional & business analysis skills with ability to communicate and bridge between business/operations & IT.

• Good functional experience in Supply chain/Trade Finance/Electronic invoicing applications is preferred.

• Good team player with great commitment and attitude.

• Good communication and coordination skill among multiple teams that are cross cultural and cross country.

• Ability to work independently.

• Familiar with standard formats such as XML, SWIFT, EDIFACT, ISO20022 & data transformations.

• Hands on database SQL knowledge.

• Experience in functional solutions design for large web applications and micro services, Well-versed with integrations and APIs, REST

. Designing functional solutions for high volume, low latency, and high-availability and performance requirements of web applications.

• IT Design and development exposure is a definite plus.

• Good understanding and knowledge of key security subjects (SSL/TLS, PKI, Certificates) and user authentication solutions.

Specific Qualifications

• Graduate degree in IT/Computer Science or equivalent • 10-12 years of total experience with last 4-5 years as IT Business Analyst, preferably in the domain of Trade Financing or supply chain Financing/accounts payable/accounts receivable.

• Knowledge in Agile and Waterfall SDLC mix project delivery environment with large number of stakeholders and users involved.

Alpha X is an innovative high-tech manufacturing technology company pioneering the integration of advanced automation, transportation and AI-driven solutions to revolutionize traditional manufacturing processes. We harness the power of artificial intelligence, machine learning, and robotics to optimize production efficiency, enhance product quality, and foster sustainability across diverse high-tech industries.

Position Overview

The HR Intern will assist with various HR functions and initiatives, enhancing the efficiency and effectiveness of HR operations. This role offers valuable, hands-on experience in HR processes and projects, providing a solid foundation for future career growth.

What you will do:

1.Talent Acquisition Coordination:

· Interview Coordination: Support the Talent Acquisition team to facilitate a smooth hiring process by managing interview scheduling across Hiring Managers / interviewers and candidates with minimal scheduling conflicts.

· Candidate and Stakeholder Management: Provide quality stakeholder and candidate experience by ensuring warm and tight follow-ups with candidates and clear communication with Hiring Managers.

· Administrative Support: Provide general administrative support to the HR team, including managing internal processes and trackers for job requisitions.

2.Campus Recruitment:

· Liaise with schools on requests for internship recruitment.

· Manage the end-to-end SEA Internship process (mostly Singapore and Malaysia office) including internship postings on school portals, screening, interview scheduling, and internship offer.

3.Employee Engagement:

· Contribute to the development and implementation of employee engagement strategies.

· Analyze employee feedback and propose actionable improvements.

4.HR Technology and Innovation:

· Assist in evaluating and implementing HR tools and technologies. Conduct research and prepare reports on HR best practices and emerging trends.

· Recommend and support process improvements to enhance HR efficiency.

5.Ad-hoc Projects and HR Support

· Be involved in any other HR projects that may require their involvement from design to implementation stage.

· Provide additional support to the wider HR function and assist with ad hoc projects and processes

What you need to have:

· Pursuing a degree in Human Resources, Business Administration, or a related field.

· Strong interest in HR and a desire to learn and develop Talent Acquisition skills as well as other HR skills – interviewing skills for junior hires, candidate and stakeholder management skills, HR processes and projects

· Meticulous with a keen eye for detail and is process-oriented

· Demonstrates flexibility and good organizational skills to effectively handle mid-high volume of administrative tasks and processes

· Excellent communication and analytical skills.

· Proficiency in Microsoft Office Suite.

· Able to get onboard at the soonest. Available full-time or part-time for a minimum of 3 to 6 months, starting from Dec 2024.

What we offer:

· Gain practical HR experience and insights into various HR functions.

· Receive mentorship and guidance from experienced HR professionals.

· Enjoy opportunities for professional networking and career development

· Work in a friendly and collaborative team environment.

• GRC Lead for APAC regions, including China and India
• People Manager role with a strong track record in leadership
• Reporting line to headquarters in France

About the company

Our client is a multinational company that has a rich history spanning nearly 200 years, a testament to their enduring success in the business world. Headquartered in Paris, France, the company has grown to become one of the world's leading wine and spirits producers. They are a prominent player in the global alcoholic beverage industry, renowned for its extensive brand portfolio, commitment to quality, and dedication to sustainability and social responsibility.

About the job

• Develop, govern and enforce cybersecurity policies, standards, and guidelines to ensure robust security practices.
• Lead evaluations of security and privacy risks, coordinating swift responses to suspected cyber incidents/events.
• Monitor cybersecurity risks and report findings to relevant technical and business executive committees.
• Manage the Information Security GRC team, focusing on all cybersecurity aspects within the designated region, domains, and tech portfolio.
• Proactively drive risk reduction initiatives within the defined scope.
• Ensure effective security measures within the scope of assigned regions, domains, and technology areas.
• Collaborate on cyber strategy and roadmap creation for long-term security goals.
• Drive compliance with internal standards and regional cybersecurity regulations, both internally and externally.

successful candidate

Minimum of 10 years' experience in Governance, Risk, and Compliance (GRC), with a solid understanding of cybersecurity frameworks such as ISO 27001, SOC 2, MITRE ATT&CK, and NIST, as well as expertise in penetration testing and security audits.

Skilled in managing incident response, evaluating cybersecurity risks, and conducting vulnerability assessments.

Proven ability to lead a team, with a track record of managing 2-3 direct reports.

Experience working in a regional setting, with the ability to navigate diverse regulatory environments and cultural considerations.

Whats on offer
The permanent opportunity for a Information Security & Risk Governance Lead (GRC), will pay a salary range of $13,000 - $ 15,000 plus benefits. This opportunity offers hybrid working arrangement.

To apply online please use the 'apply' function, alternatively you can reach me at
https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)

Key Responsibilities:

• Manage full spectrum of Accounts Payable, Accounts Receivable, General Ledger accounting, and related matters.
• Oversee submission of tax declarations and ensure compliance with local tax regulations.
• Maintain up-to-date financial analysis and reporting.
• Organize and maintain office files, records, and documentation.
• Provide administrative support to the Financial Manager as needed.

Requirements:

• Bachelor’s degree in Accounting, Finance, or related field.
• 3+ years of relevant experience in accounting roles.
• Proficient in accounting software and MS Office Suite.
• Strong analytical skills with attention to detail.
• Excellent organizational and time management abilities.
• Ability to work independently and collaboratively in a team environment.
• Effective communication skills in English and Chinese preferred to deal Chinese content materials;

Benefits:

• Competitive salary commensurate with experience.
• Opportunities for career advancement and professional development within a dynamic and growing organization.

Key Responsibilities

• Perform tool build, integration, testing and troubleshooting
• Ensure tool remains up for Process and other hardware qualifications.
• Work with Clean Room Facilities group to specify facilities requirements.
• Understand facilities availability and needs of the tool and work with the facilities group to manage & troubleshoot any facilities related issues.
• High level technical knowledge in at least one R&D discipline (Optic, Electronic, Motion, SEM): (1) Support R&D module owner in “Off & On Tool” Module Integration, Calibration and Qualification (2) Qualify Module performance to spec (on & off tool) (3) Support R&D Development (C&F) activities
• Qualification of non-system components (isolated from application)
• Define & execute Qualification plans; Define, execute and qualify calibration procedures (off and on tool).
• Performs all standard service activities through Tier I. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
• Responds to customer tool issues by communicating with other engineers and participating in escalation conference calls.
• May participate in projects to reduce costs and increase uptime.
• Verifies operational quality of system equipment. Assists senior engineers as needed.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
• Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Assumes responsibility for complete customer satisfaction within work area.
• Assists in planning, communicating, and coordinating support plans with customer management.
• Manage external customers and support tool issues at customer site
• Complies with all safety procedures and consistently demonstrates safety as a value.

Requirements

• Prior hands-on experiences in Wafer Fabrication Semiconductor tools (CVD, PVD, Etch)
• Relevant education qualification in Engineering
• Ability to work with deadlines and with all levels of internal and external stakeholders including customers
• Ability to work in cleanroom work environment

Work Location

• Science Park II

Job Responsibilities:

• Ensures new and existing customers receive a first class delivery service in accordance with customer expectations and contractual agreements.
• Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others.
• Defines customer needs and develops a plan and proposal for delivery of the project.
• Viewed by customers as a consultant.
• Performance is typically evaluated based on utilization, (i.e., billable hours).
• Understand and Adhere to all Corporate Policies to include but not limited to company’s Code of Ethics and Global Information Security.
• Analyzes client’s business needs, integrates client’s business strategies and recommends appropriate information technology solutions utilizing company’s methodologies.
• Conducts analysis of corporate objectives, critical success factors, business functions and processes. Plans, integrates and manages the implementation of new technology.
• Solves highly technical and complex problems for project(s). Guides and provides ultimate technical direction for projects.
• Significantly supports the regional/product’s business development and sales support efforts for a particular territory, industry or account. Meets with prospective, current and former clients describing and defining company’s services particularly as they relate to area of specialty.
• Has advanced technical knowledge and understanding of product set and business knowledge. Guides customer with their implementation efforts as necessary to ensure successful product adoption.
• Anticipates the implications and consequences of risks or business situations and takes appropriate action to prepare for possible mitigation actions and or contingencies. Has the ability to identify information needed to clarify a risk or business situation, seeks that information from appropriate sources and use skillful questioning to draw out the information.
• Perform other duties as assigned.

Job requirements:

• End-to-end financial software implementation experience (preferably at a software vendor).
• Understands the full IT project life cycle from requirements gathering through implementation and go live.
• Understands principals of multiple application development methodologies
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors).
• Excellent analytical, decision-making, problem-solving, team and time management skills.
• Ability to persuade and influence others on the best approach to take.

Job Responsibilities:

• Acts as a recognized technical expert in a strategic business application, technology, industry or company service offering.
• Functions as one of the highest level individual contributors in at least one technical area.
• Utilizes expertise in business management practices, industry requirements and information technology disciplines to develop technical and/or business solutions to client problems.
• Complies with all applicable Time and Expense reporting processes and procedures.
• Approves and reports all time and expense information by the deadlines.
• Analyzes client’s business needs, integrates client’s business strategies and recommends appropriate information technology solutions utilizing company's methodologies. Conducts analysis of corporate objectives, critical success factors, business functions and processes. Plans, integrates and manages the implementation of new technology.
• Acts as a technical expert that performs a variety of duties involved with managing large, strategic and/or multiple projects. Establishes critical success factors for the project(s). Develops/improves strategic processes and direction for projects
• Develops project plans and Statements of Work early on in the project life cycle.
• Significantly contributes to the regional/product’s business development and sales support efforts for a particular territory, industry or account. Aligns business development activities with regional/product’s business needs.
• Perform other duties as assigned
• Understand and adhere to all corporate policies.

Job Requirements:

• Bachelor’s degree or equivalent experience.
• Minimum 10 years of progressively responsible experience in the area of Financial Technology
• Has technical expertise in one or several businesses or industry specializations which may include:
• Financial or Merchant Retail Payment Models
• Global Payment Networks
• Business Process Re-engineering
• Client Server Application Development
• Application Outsourcing
• Technology Migration
• Data Mining/Data Warehousing/Analytics
• Electronic Banking or Electronic B2B Commerce
• Customer Relationship Management
• Treasury Management
• Project Management: As one of the highest level technical experts, performs a variety of duties involved with managing large, strategic and/or multiple projects.
• Establishes critical success factors for the project(s).
• Develops/improves strategic processes and direction for projects
• Develops project plans and Statements of Work early on in the project life cycle.
• Solves highly technical and complex problems for project(s).
• Guides and provides ultimate technical direction for projects
• May audit projects for adherence to plans.
• Contributes to knowledge management by documenting best practices and forwarding to knowledge management repositories
• Mentoring Employees: Typically acts as a mentor, coach or trainer to consultants by sharing business expertise. Ensures that necessary staff information is updated and entered into Time and Expense Reporting System by the deadlines.

Job Responsibilities:

• Manages the development and implementation process of a company's products and services.
• Coordinates departmental or cross-functional teams, focused on the delivering new or upgrading existing products.
• Monitors the project from initiation through delivery including planning and directing schedules and monitoring budget/spending.
• Organizes cross-functional activities, ensuring completion of the project (i.e., product on schedule and within budget constraints).
• Understand and Adhere to all Corporate Policies.
• Performs a variety of duties involved with planning, organizing, measuring, monitoring, controlling and overseeing Customer or Internal Services projects. Responsible for the final outcome/results of assigned projects or phases of a customer program (schedules, tasks, costs).
• Responsible for release planning, resourcing, and managing project change requests and associated contract process.
• Responsible for management of the resource assigned to the project.
• Understands the budget and resource impacts of multiple projects in multiple departments against the overall budget and resource pool that the projects draw from.
• Leads project management process improvement and best practice assignments. Evaluates and develops improvement of overall project planning. Analyzes business opportunities and recommends solutions, including financial needs. Identifies opportunities to leverage company capabilities or solutions across functional areas. Assists with conducting strategic planning and decision making which addresses long-term business and customer objectives.
• Initiates and maintains contact with internal and external organizations and individuals to ensure appropriate cooperation, coordination and information exchange, with the goal of properly developing the staff and successfully completing assigned projects including governance on 3rd party vendors.
• Maintains a detailed understanding of the industry, company products and overall business knowledge.
• Understands the customer’s goals, business needs and current business and economic trends. Uses this and other related product and industry knowledge to build solutions with customers.

Job Requirements:

• Bachelor’s degree or equivalent experience.
• Minimum 12 years of financial software project implementation experience ideally with a software vendor
• Excellent communication skills, verbal and written. Leadership experience required.
• Requires experience in translating Customer’s business needs and requirements into specific tasks and activities.
• Also requires the experience and know-how of strong Customer relationships.

Job Responsibilities:

• The purpose of the role is to ensure new and existing customers receive a first class delivery service in accordance with customer expectations and contractual agreements.
• Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others.
• Defines customer needs and develops a plan and proposal for delivery of the project.
• Viewed by customers as a consultant.
• Performance is typically evaluated based on utilization, (i.e., billable hours).
• Understand and Adhere to all Corporate Policies
• One of the highest level individual contributors, analyzes client’s business needs, integrates client’s business strategies and recommends appropriate information technology solutions utilizing company’s methodologies.
• Conducts analysis of corporate objectives, critical success factors, business functions and processes. Plans, integrates and manages the implementation of new technology.
• As one of the highest level technical experts, performs a variety of duties involved with supporting large, strategic and/or multiple projects.
• Significantly supports the regional/product’s business development and sales support efforts for a particular territory, industry or account.
• Has superior technical and comprehensive knowledge and understanding of product set and business knowledge. Assists the customer with their implementation efforts as necessary to ensure successful product adoption.
• Anticipates the implications and consequences of risks or business situations and take appropriate action to prepare for possible mitigation actions and or contingencies. Has the ability to identify information needed to clarify a risk or business situation, seeking that information from appropriate sources and use skillful questioning to draw out the information.
• Acts as a mentor, coach or trainer to consultants by sharing business expertise. Perform other duties as assigned.

Job Requirements:

• Bachelor’s degree in Computer Science, Information Systems/Management, Business, Accounting or Finance or equivalent experience is required. Master’s degree preferred.
• Minimum 10 years relevant experience in end-to-end financial software implementation (preferably at a software vendor).
• Understands the full IT project life cycle from requirements gathering through implementation and go live.
• Understands principals of multiple application development methodologies
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors).
• Excellent analytical, decision-making, problem-solving, team and time management skills.
• Ability to persuade and influence others on the best approach to take.

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

WHAT YOU WILL DO:

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
• When required, act as the customer SPOC and coordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
• Support the senior team members in the management, reporting, and coordination of day-day tasks during the absence of the Lead Engineer
• Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
• Report and escalate to the next level those problems which cannot be fixed
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
• Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
• Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
• Conducts the analysis, definition, documentation and testing of application & systems enhancements
• To provide onsite support to Users during the cutover of the services
• Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
• When/where required, be contactable for escalations and support, on and on-call standby basis
• When/where required, perform assigned tasks on 12 x 7 shifts basis.

EXPERIENCE:

• Degree or equivalent Diploma / Certificate in Computer Science, Electronic Engineering or equivalent
• Minimum 8 years experience in the network, and/or application/system support domain.
• Must have dealt directly with external customers delivering to SLAs.
• Exposure to ITIL and IT/network components and principles
• Demonstrated maturity in handling complex customer issues and demanding customers
• Ability to coach new joiners and to facilitate their integration into the team
• Knowledge of Airline and CAA customers use of ACM applications
• Ability to organize the activity of a team and to take ownership of issues until resolution

• Operate machine for set-up products accordingly to customers' drawings
• Ensuring the finished prducts produced are precise as per requirements
• Operate and setting-up of CNC machines according to customers' drawings
• Perform daily housekeeping
• Perform ad hoc duties as requested
• Adhere to good quality and safety practices

Job Requirements:

• At least 1-2 years of relevant experience
• Able to work in the fast-paced machining environment
• Able to commerce work within short notice