Astek International is proposing an opportunity for Full Stack Developer / Software Developer to support our project based in Singapore.

Responsibilities

• Participate in the design and implementation of sophisticated software systems front end and backend with a focus on React/Java development.
• Participate in software design and code reviews. Reviews include other Software Engineers and are held to ensure a high level of software quality and to share knowledge with team members
• Develop robust solutions with consideration to security, performance, internationalization, and browser-compatibility.
• Develop modern web development and DevOps practices to develop, test, debug and deploy
• Use the business process requirements to drive the detailed design of the application and technical architecture components.
• Maintain a high level of proficiency with Computer Science/Software Engineering knowledge and contribute to the technical skills growth of other team members
• Participate in the planning, creation and execution of automated test cases and load/performance testing
• Anticipate, identify, track and resolve issues and risks affecting the delivery

Requirements

• Bachelor's Degree in Computer Science or relevant field
• At least 4 years’ experience in full stack development framework
• Professional certification in AWS Certification and/or Cloud-related will be preferred
• Front-end development such as HTML5, CSS3, JavaScript, jQuery, React.js, TypeScript, ES6
• Strong knowledge in Java, Python, Spring/Sprig Boot, Redis, Flask etc
• Experienced in Oracle, Amazon Aurora (MySQL)
• Experienced in Web DevOps & Test: Git, Grunt, Bower, npm, Jasmine, Selenium
• Technically competent in Micro Services / Web Services, APIs to design Restful services

Office Hours, Monday to Friday

Working Hours: 9/10am - 6/7pm

Location: Raffles Place

The Role:

As an Senior Accounts Executive, your primary accountabilities include, but are not limited to:

• Prepare monthly accounts, journal entries and reconciliations for accounts, cash, payables, bank, inter-company, fixed assets and others.
• Responsible for performing balance sheet, revenue and expense, as well as executing accounts payable and accounts receivable processes.
• In charge of monthly and annual financial statements preparation and closure.
• Assist with compliance and regulations in areas including corporate tax, XBRL, GST and others.
• In charge of data processing. Includes entering transactions, checking accuracy, categorizing, summarizing for statements, analyse trends, and ensuring compliance with standards.
• Coordinate and liaise with external parties such as external auditors, tax agents, corporate secretarial agents, tax and government authorities where necessary.
• Ensuring adherence to statutory and company accounting or finance policies and procedures.
• Submission of government financial statistical survey/data.
• Coordinate and liaise with internal parties to support inter-company activities.
• Support company treasury management, budgeting and financing activities.

The Requirements:

• Legalized to work in Singapore without work/employment visa sponsorship.
• Proficient in English and Mandarin to liaise with China's stakeholder and counterpart.
• Degree in accounting/business administration or related field with 3-5 years of accounting experience.
• Familiar with Microsoft Suite, Adobe Acrobat and other office software.
• Possess strong interpersonal skills, organized, resourceful and good problem-solving abilities.
• Able to coordinate and communicate with multiple stakeholders in a dynamic atmosphere and comfortable working in a startup company.

Job Responsibilities:

• Formulate financial goals, policies, and operational procedures for the company and report to the general manager and board of directors as authorized.
• Improve the organizational structure of the company's financial system, define positions, clarify responsibilities, ensure financial accounting quality, reduce operational costs, streamline information flow, and enhance work efficiency.
• Describe the company's operational goals financially, providing a basis for management decisions, regularly review and assess operational risks, and take effective preventive measures.
• Enhance the internal financial management and audit system, lead the formulation of financial strategy, manage finances, and oversee internal controls.
• Coordinate with government departments (banks, industry and commerce, taxation, statistics, and audit) to protect the company's interests.
• Review financial statements, submit analyses and management reports, participate in investment project analysis and decision-making, track financial indicators, identify operational issues, and provide decision-making support.
• Ensure the efficient operation of the company's financial system, actively organize annual operating/budget planning, including capital and regular operations.
• Based on the company's actual operations, develop effective financing strategies, utilize various financial means, and maintain an optimal capital structure.
• Complete ad-hoc tasks assigned by the board of directors and the general manager.

The Requirements:

• Legalized to work in Singapore without work/employment visa sponsorship.
• Proficient in English and Mandarin to liaise with China's stakeholder and counterpart.
• Degree in accounting/business administration or related field with 4-5 years of accounting experience.
• Familiar with Microsoft Suite, Adobe Acrobat and other office software.
• Possess strong interpersonal skills, organized, resourceful and good problem-solving abilities.
• Able to coordinate and communicate with multiple stakeholders in a dynamic atmosphere and comfortable working in a startup company.

The opportunity
The Asia Technology team has the mandate to ensure we deliver business and IT initiatives that deliver on Manulife’s strategic vision. We work across the different countries within the Asia region, partnering with local countries to deliver processes and solutions that deliver value for our distributors, customers, employees and shareholders. The Strategy Lead, Asia Technology will ensure that we are closely monitoring our progress in-line with the Tech Strategy for the Asia Segment. This would entail tightly managing our finances and performance against our KPI targets across all markets in the Asia Segment.

Responsibilities and Accountabilities:

• Lead the Asia Technology Strategic Planning exercise, ensure alignment of the plan with business objectives and monitor plan execution
• Proactively manage and report Asia Technology KPIs for the mkts.
• Lead IT budgeting and planning updates by coordinating closely with regional PMO and Finance, collecting timely inputs from markets, consolidating and sense-checking and reconciling gaps.
• Own the Technology Reporting process including weekly Release Note and Highlights, Monthly Technology Review report and Quarterly Technology KPI report
• Collect and prepare data points or recommendations on specific initiatives, usually to facilitate executive discussions on a strategic topic.
• Stakeholder Management - interact with a diverse group of key decision-makers and senior stakeholders (C-level)
• Build and maintain strong relationships with business partners and act as a liaison between IT and other functions
• Conduct periodic tech reviews with reginal and global leadership team

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• 10+ years of IT experience in the insurance industry
  
• Previous experience in a strategic planning role in the Insurance industry is preferred, specifically in a regional role
• Good knowledge and understanding of technology and business trends.
• Strong presentation and stakeholder engagement skills
• Good project and time management skills to see through implementation of projects and plans
• Excellent communication, presentation, and sr. stakeholder management skills
• Ability to communicate complex technical concepts. Exceptional analytical and problem-solving skills

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

about the company

Our client is an energy/power systems and solutions provider in the market. This strong and strategic leader in the Southeast Asia market has more than 25 years of history and they’re looking for a Sales Engineer to join their team to support on tenders and other new sales opportunities in the region.

about the job

• Liaise with Sales Managers/Proposal Team on the Tender/Request for Proposal (RFP)/Request for Quote (RFQ) submission request and tender proposal outline
• Work on tender specifications, distribution of Tender/RFP/RFQ documents and consolidation of Tender/RFP/RFQ clarification list etc
• Prepare Bill of Materials and Costing for Tender/RFP/RFQ
• Coordinate with different stakeholders to obtain the necessary info required for Tender/RFP/RFQ submission and prepare templates accordingly
• Provide SLA to manage the return of Tender/RFP/RFQ proposals for the required formatting
• Follow up with the Sales Manager/proposal team for the return of the proposal write-up
• Assist in compiling the Tender/RFP/RFQ proposal for submission
• Provide any required administrative support to ensure the Tender/RFP/RFQ proposals are submitted within the tender timeline and ensure compliance with the required mode of proposal submission
• Secure necessary approvals based on internal processes and meet tender submission deadlines by customers
• Participate in Tender/RFP/RFQ review meeting
• Follow-up on the status of Tender/RFP/RFQ
• Engage and interact with customers on Tender/RFP/RFQ clarifications
• Response to customer’s sales enquiries
• Attend to site/tender briefing and site survey if required
• Source new sales opportunities through inbound lead follow-up and emails

job requirement

• Diploma in Electrical, Electronic & Computer Engineering or equivalent
• Min. 2 years of relevant experience with tender/bid life cycle
• Candidates with experience in the Information and Communications Technology (ICT) equivalent industry would be highly desirable
• Advanced proficiency in Microsoft Office tools

If you are interested in the position, kindly send your CVs to yiling.tan@randstad.com.sg.

Please include your availability, expected salary and reason for leaving current job.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

• Be an effective Technology Business Partner. working closely with business users to understand business needs and implement solutions.
• Hands on experience in configuring Success Factor modules (Employee Central, Payroll, PMGM, Time Management, LMS, etc) this includes configuration of Holiday calendars, Work Schedules, Substitutions, Absences for different categories of employees and policies for different locations.
• Ensure HR applications are compliant with internal business controls, statutory regulations & rules, information security and audit requirements.
• Effective in analysing and implementing SuccessFactors integration projects; defining iFlows, local & exception sub-process, value mapping artifacts.
• Analyse from a holistic perspective business needs, mutual interdependencies, risk and benefits to propose the best solution.
• Motivate, lead and guide team to HR best practices
• Support the delivery of initiatives primarily on technology capabilities for Human Capital/Resource.
• Assist in planning, managing and implementation of projects/tracks.
• Coordinate and manage internal resources and third parties/vendors for the flawless execution of projects and timely resolution of issues.
• Assist in the definition of project scope, requirements and objectives, involving all relevant stakeholders and ensuring technical feasibility. Develop a detailed project plan to monitor and track progress.
• Test all system areas during implementation, upgrade and/or other configuration change.
• Solution and monitor on HR systems integration(s) with other systems (including but not limited to Time management system, SAP S/4HANA system, Concur system), and any integrations to 3rd party vendor solutions.
• Work cross-functionally to solve problems and implement changes.
• Skills and Experience:
• Experience in handling SuccessFactors systems (including Employee Central, Data Integration, and Data Cleansing) and Concur is highly preferred.
• Experience in developing interfaces between SuccessFactors and 3rd party systems. Has worked on creation of integrations using SuccessFactors Cloud Platform Integration (CPI)
• Experienced in IT project management, developing, analysing and implementing technology solutions.
• 5 -8 years of experience supporting HR systems and team leader of small team to implement HR initiatives.
• Excellent knowledge in HR domain, with experience implementing and supporting HR applications.
• Strong communication and validation skills. Able to iterate through the requirements in phases, ensuring alignment with business sponsor, stakeholders, and management.

WongPartnership is an award-winning law firm headquartered in Singapore. We have a proven track record and reputation for providing exceptional client service and achieving results for our domestic and international clients.

The firm’s continued success in Singapore and across the region is underscored by support from its legal and professional support staff. We provide our staff with a challenging work environment, enriched with training and career development opportunities.

We are looking for a highly motivated individual to join a high-performing team with the ability to thrive in a fast paced and challenging professional services environment.

We have the following role opening:

Manager/ Senior Manager – Technology

Responsibilities:

• Managing the service desk team
• Awareness of end user needs and changing requirements
• Command and control leadership – ability to understand the problem, analyse and account for incidents
• Manage the service delivery team to successful execution of daily production duties
• Lead technical discussions within the service desk team
• Escalate all production / non-production issues to the relevant teams and stakeholders
• Proactive engagement on all high priority incidents, identify under-reported issues and flag potential pitfalls
• Provide post mortem analysis and reports of incidents
• Authoritatively and confidently guide escalation tickets to resolution

Requirement:

• Bachelor’s degree within a given technical field
• 7 – 10 years of operations management
• 7 – 10 years in a technical role with expertise in one or more of the following technical disciplines (networking, security, storage, servers)
• 5+ years of experience managing teams especially business service operational support
• Articulating high level business requirements to senior management
• Ability to develop strong rapport and build relationships across departments and at multiple levels of the organisation
• Ability to be proactive with a strong desire for continuous improvement of practices and processes
• Outstanding written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to manage and multitask in a fast-paced environment
• ITSM, ITIL and other service management certifications are advantageous

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com/personal-data-policy. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

Responsibilities:

• Lead, plan and manage assigned projects within the business group, in accordance with organizational and project goals, such as budget, timelines and quality, to ensure successful achievement of project objectives and deliverables

• Act as the single point of contact for entire scope of activities for company designated IT outsourcing account in the areas of infrastructure, application projects and security incidents/audits

• Adapt and implement company project methodologies, processes, documentation, tools and measurements in relation to project management

• Create project specifications, schedules as well as planning and securing of resource requirements

• Provide progress updates on assigned tasks for all projects in the weekly project meetings, as well as technical guidance on operating procedures and new projects

• Ensure that projects performed are in compliance with Company’s ISO quality standards and project management’s model

• Ensure all Service Requests and assigned projects’ tasks are completed as per agreed schedules

• Play an active supporting role in the development of project office within the customer’s environment to achieve defined functions and capabilities

• Any other ad-hoc duties as required or assigned

Requirements:

• Degree or Diploma in Computer Science or Information Technology or its equivalent

• At least 10 years of related experience in IT Infrastructure System Integration (SI) industry, specifically in the Project

• Management of medium to large projects

• PMP certification or its equivalent is an advantage

• At least 7 years of experience in Systems Administration with an in-depth technical knowledge on Infrastructure and Network Support

• At least 3 years of IT outsourcing experience with proven ability to work in large groups and managing multiple projects

• Possess experience in managing RFP, RFQ and RFI

• Proven experience in strategic planning, risk and change management

• Knowledge of project management software tools and techniques is a must

• Strong leadership skills to lead and motivate the project team in project implementation and with ability to manage multiple projects simultaneously

• Effective influencing, organizational and problem-solving skills

• Excellent interpersonal, negotiation, communication skills and ability to interact with all levels

• Strong presentation skills and ability to write professionally

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Reg. <R1548745> <Teoh Shiau Swang>

Job Descriptions

• Maintaining and administering the networks environments including hardware, and configurations.
• Performing disaster recovery operations and data backups when required.
• Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
• Troubleshooting, diagnosing and resolving hardware, software, and network problems.
• Replacing faulty network hardware components when required.
• Monitoring network performance to determine if adjustments need to be made.
• Coordinating computer network access and use.
• Administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.
• Responding to inquiries from users, IT peers, vendors and to provide technical assistance and support.
• Ensure control and compliance for the systems and servers related are available to only authorize users which follows policies and SOPs closely.
• Attending audit meetings and ensure proper documentation of all work done.
• Vendor management
• Establish/maintains customer relationship with partners or internal users to ensure complete understanding of business processes to enable the delivery of viable Infrastructure solution.
• Provide PABX support based on Client’s SOP and documentation
• Attending to machine faults related to network problems during office and after office hours.

Job Requirements:

• 3-4 years of network
• Network security
• HPE network
• Wifi knowledge (Aruba or Cisco)
• Fortigate, Palo, or Cisco firewall experience
• Megapop and SD-WAN knowledge
• Work with vendors
• Networking best practices
• PABX knowledge (will be good)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Reg. <R1548745> <Teoh Shiau Swang>

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Data Engineer specialising in Azure to support our client, a well-known statutory board in Singapore.

Responsibilities:

• Translate business requirements to technical solutions leveraging strong business acumen.
• Analyze current business practices, processes and procedures as well as identifying future business opportunities for leveraging Microsoft Azure Data & Analytics PaaS Services
• Support the planning and implementation of data design services, providing sizing and configuration assistance and performing needs assessments.
• Performing data modeling, data ingestion & harmonizing.

Requirements:

• At least 2 years of working experience as an Azure Data Engineer using Azure Data Factor and Azure Synapse Analytics / Datawarehouse
• Hands-on experience performing data Ingestion using Data factory & T-SQL stored procedure and data harmonizing
• Knowledge of Azure Databricks will be advantageous
• Data modelling in Azure Analysis Services using star and snowflake schema is desired but not required
• Knowledge of writing DAX query to create measures & dimensions will be an advantage
• Having Python Coding Experience is good-to-have but not required

To submit your application, click 'apply' or send your resume to [email protected]

Job Responsibilities:

• Feasibility analysis and judgment of potential industries and items for NIR application
• Provide necessary pre-sales technical support for sales team.
• Responsible for managing the development, maintenance, and upgrades of the model library.
• Provide customers with equipment debugging, modeling training, and guidance.
• Collaborate with sales and after-sales personnel to deliver comprehensive after-sales service, including failure analysis, software upgrades, and model calibration.
• Research and explore new application areas for NIR technology.

Job Requirements:

• Bachelor's degree or higher in science and engineering, engineering, majoring in chemistry, chemical engineering, biology, pharmacy or related majors
• Knowledge of conventional chemical analysis methods, experience in NIR application is preferred
• Proven diligence and proactive mindset.
• Willingness to travel up to 25%.
• Strong teamwork and responsibility, along with excellent communication skills and interpersonal skills.

About Us

We build high-performing teams, functions, and organisations in the government to make an impact on public good. We work with function and team leads to hire, motivate, develop, and retain the right people + organise and develop well-functioning teams. We iterate at our polices and processes to keep them fit-for-purpose to make OGP’s mission happen.

Open Government Products is a startup team on a mission to build a better world. We solve real problems for the common good - our products have prevented scams, saved lives, and distributed millions of dollars to the aged and vulnerable. We keep a flat hierarchy and value high initiative and autonomy, with over 70% of our products starting as ground-up initiatives. We open source most of our work so that other countries and communities can benefit from it.

Projects we have worked on include:

Covid-19 Vaccination National Appointment System - A suite of systems built to enable Singapore's national vaccination campaign for Covid-19. This includes informational sites, appointment booking systems, and records management systems.

Data.gov.sg - An open repository of all the Singapore Government's public data. It helps people understand the data using visualizations and articles, and provides real-time APIs for developers to use.

Parking.sg - A mobile app alternative to parking coupons. It lets users pay, extend, and refund their parking sessions just using their phones.

FormSG - A form builder tool for agencies to self-service and create online forms that capture classified data, with the goal of replacing paper forms.

Isomer - Isomer provides government agencies with an easy-to-deploy static website building and hosting service to create usable, secure and faster informational websites quickly.

RedeemSG - RedeemSG helps the Singapore Government to create, send and track redemptions of digital vouchers easily.

PaySG - PaySG was developed to enable digital payments for government services, and was initially used for payments for COVID-19 swab tests and Stay-Home Notices for incoming travellers to Singapore.

An overview of other OGP products can be found on our website.

What you will do:

The mission of the People Team is to build high-performing teams in OGP to make an impact on public good. We hire, motivate, and develop good people. We organise them to function well in teams. We work closely with organisation leaders to make this happen. We iterate and experiment on our policies and mechanisms to keep making OGP better.

Your role as a People Team member will be to make this happen by being a Business Partner to teams. This means working with team leads to run hiring pipelines, craft people policies, diagnose team health and plan team interventions, tackle organisation design & development matters, and optimise operations.

For this role specifically, you will bring expertise in organisation development and team health to uplift people practices for OGP. You will work closely with the leaders of OGP to build high-performing teams using the full range of People levers (e.g. hiring, performance management, learning & development). To enable you to play this role effectively, you will work closely with other People team members to tap on their expertise across different domains.

Through doing this, you will play a key role in helping to build a high-performing organisation within OGP. In the longer term, you will also help the Singapore Government as a whole improve on how to build and scale tech teams/organisations. The public good impact you’ll make is not just nationally, but also internationally as we build Singapore to serve as an international model for a modern digital government.

You will report directly to the Head of People. This role is an individual contributor position.

Concretely on the day-to-day, you will:

• Be a Business Partner to team leads in OGP to help them grow and lead their product organisations.
• Bring domain knowledge on team health, organisation design, and learning & development to uplift People team practices and build a higher-performing OGP.
• Collect and analyse team health data to plan and facilitate interventions to improve team & organisation performance.
• Identify & unblock bottlenecks in People practices and processes
• Run recruitment pipelines and HR operations for the teams you support.

What it’s like working here

• Working on what matters - We care about making an impact on public good. For the People Team, this means enabling people and teams to amplify their impact on public good. You will be able to see the direct impact of your work on things that matter.
• Rapid Prototyping - Instead of spending too much time debating ideas we prefer testing them. This identifies potential problems quickly, and more importantly, conveys what is possible to others easily.
• Growth Mindset - We focus on makings better than they are today. This means that we are constantly working on new things and new areas, and reinventing the areas we are already ‘good’ at to get better. Working here means having a growth mindset as opposed to a fix one, and leaning forward to try things, make mistakes, and learn.
• Ownership - We don’t run by only having task or process responsibility, but by owning outcomes. This means acting like an owner of the outcomes of your work, and doing whatever it takes to get those outcomes happen, even if they don’t lie strictly within your ‘defined’ responsibilities.

This role is based in Singapore, and hybrid working arrangements are supported. Also, we're Great Place to Work™ certified!

Who we are looking for:

We are looking for people who care deeply about building better people practices and organisations for public good. They are able to deal with ambiguity and proactively do what it takes to problem-solve and make impact happen. They work well with stakeholders and in teams. They bias toward action, use data to track impact, and experiment with discipline toward maximising said impact. We are looking for someone who:

• Has demonstrated expertise in organisation design, organisation development, and team health.
• Has had at least 5 years of experience in relevant HR fields, such as HR business partnering, organisation design, organisation development, talent development.
• Desires to make an impact through building high-performing organisations for public good.
• Thrives in working like an entrepreneur in open-ended problem solving and ambiguity. This means being proactive in scoping problems, doing whatever it takes to solve them, and working hard on different approaches to find what works best.
• Works well to build trust with stakeholders to problem-solve and collaborate together.
• Experience in other people areas (e.g. hiring, people operations, compensation and benefits, learning and development) is a plus, but is not a requirement.

Set goals for performance and deadlines in ways that comply with company’s plans and

vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa