Location: Sengkang

Preferably have MRT viaduct experience

Responsibilities :

• Assist the PM in overseeing the construction activities and progress, planning, implementation, and monitoring work schedules
• Review drawings, plans and change orders to verify the structural integrity of materials and designs, and perform complex calculations and use modelling methods
• Participate in the initial planning and bidding processes, including reviewing environmental factors, government regulations, constructions costs and risk analysis reports
• Prepare & submit shop drawings, materials and necessary documents to consultant for approval
• Ensure progress in accordance with the schedule, quality standards are maintained, site inspections are carried out and technical/drawing issues are resolved on time.
• Liaise with internal and external stakeholders
• Ensure site safety and prepare safe work procedures with safety personnel.
• Organize & deploy resource/material for project, attend site matters & complains related to project sites

Requirements:

• Minimum 4 years of engineering experience with MRT / Viaduct experience
• Degree in Civil Engineering or equivalent

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref45(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

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EA License No: 19C9950

EA Personnel: Rachel Tang Sue Leng

EA Personnel Reg No: R24121588

Project Engineer (Traction Power Systems)

Responsibilities:

• Responsible for coordinating the engineering, design activities for electrification projects i.e. prepare and review specifications and check the Operation & Maintenance Manuals for sub systems like 22KV Switchgear, DC Switchgear, Rectifier / Inverter, Track side panels, Depot Equipment and associated auxiliary systems.
• System Engineering support in preparing and reviewing and internal co-ordination with local teams for cross package training manuals and organizing the trainings with operators.
• Work closely with Engineering teams and suppliers for engineering requirement, coordinate design verification with Project Manager and Design Manager.
• Monitor the design change requests, implement action plan for the affected systems until the successful completion.
• Work closely with Project teams, Interfacing, T&C teams including coordination of various System Wide Contractors.

Requirements:

• Degree / Diploma in Electrical Engineering.
• Has acquired strong foundation as an Electrical Engineer.
• Minimum 5 years experience in the electrification projects for MRT projects.
• Good experience in AC and DC Electrification systems including Control and Protections PLC systems, Interface with AC,DC Switchgear and other Traction equipment.
• Good experience in handling medium to high complexity of solution projects.
• Well versed in Local transportation operators and legal requirement.
• Adaptable to different working environments and customer working terms and conditions.
• Strong and effective communicator at all levels within the Business – and in front of new and existing customers.

Job Descriptions：

• Responsible for the operation and maintenance of mobile equipment in idc
• Responsible for the operation and maintenance of the Linux server/switch/AP in idc
• Responsible for the operation and maintenance management specifications of idc

Job Requirements

• Understand common Linux maintenance commands, Android device flashing, etc. ADB instructions.
• Basic understanding on Network Protocols, and server operation in Linux OS
• Excellent communication skills

Job Responsibilities:

• Provide operation and maintenance services in the cloud testing room for various devices including Android phones, iOS phones, Windows computers, Mac computers, Linux computers, etc.
• Responsible for security risk & vulnerabilities evaluation, tracking the repair and verification process.
• Handle issues based on tickets, such as device/Wi-Fi disconnection, wire insertion and unplugging, restarting mobile devices, checking AP status, etc.
• Participate in security testing and incident response.

Requirements:

• Bachelor's Degree in Computer Science, Computer Engineering, or related discipline with 3 years of relevant working experience.
• Experience in handling devices inlcuding phones and computers.
• Familiar with common Web security vulnerabilities and principles.
• Familiar with OWASP Top 10 is a plus.
• Proficient in security testing tools such as Burp Suite, Wireshark, Nmap and SQLmap.
• Proficient in coding, at least one programming language such as JAVA/Python/Go/C++ is a plus.
• Good communication skills and teamwork skills.

Job description:

• Be the point of contact for service desk.
• Provide 1st and 2nd level support to troubleshoot IT issues.
• Provide assistance & support to IT Projects.
• Assist in the daily running of data center and server management.
• Assist in procurement, document control, asset tracking & administration.

Requirements:

• 2 - 5 years of IT Technical, end-user support working experience.
• Experience in creating user’s account and mailboxes on AD and Exchange.
• Good knowledge on antivirus management e.g. Windows Defender, Symantec, McAfee.
• Good knowledge on repair PCs and notebooks such as O/S and Office Application troubleshooting.
• Good knowledge in diagnostic of hardware issues on PCs and notebooks.
• Knowledge in vendor management such like negotiation of pricing, vendor quotation, etc.
• Able to work independently as well as in a group.
• Good organization, communication and interpersonal skills.

As an Artificial Intelligence Engineer, you will be at the forefront of our AI initiatives, working alongside talented colleagues to design, develop, and deploy AI-powered applications that solve complex business problems. Whether you're creating predictive models, optimizing algorithms, or integrating AI into our products and services, you'll have the opportunity to leverage the latest advancements in AI technology to drive innovation and drive business value.

If you thrive in a fast-paced, collaborative environment and have a passion for harnessing the power of AI to drive real-world impact, we want to hear from you.

Responsibilities:

· Develop and deploy machine learning models: Design, build, and optimize machine learning models and algorithms to solve specific business problems. Collaborate with cross-functional teams to gather requirements, define objectives, and deploy models into production environments.

· Model training and evaluation: Train and fine-tune machine learning models using appropriate algorithms and techniques. Evaluate model performance and identify areas for improvement, employing techniques such as cross-validation, hyperparameter optimization, and ensemble methods.

· Model deployment and integration: Collaborate with software engineers and DevOps teams to deploy machine learning models into production environments. Implement APIs and integrate models with existing systems and applications to enable real-time decision-making.

· Performance monitoring and maintenance: Monitor model performance and address any issues or anomalies that arise. Continuously improve models by refining algorithms, optimizing code, and incorporating feedback from users and stakeholders.

· Data analysis and insights: Perform exploratory data analysis, generate insights, and present findings to stakeholders. Use statistical methods and visualization techniques to communicate complex concepts and patterns effectively.

· Stay up-to-date with the latest advancements: Keep abreast of the latest research and trends in machine learning and artificial intelligence. Evaluate and recommend new tools, libraries, and methodologies to enhance the efficiency and effectiveness of the machine learning workflow.

Requirements:

· Education: Bachelor's or Master's degree in Computer Science, Data Science, Machine Learning, or a related field. An equivalent combination of education and experience will also be considered.

· Experience: At least 2 years’ experience working in a similar role. Hands-on experience in designing, developing, and deploying machine learning models in real-world applications.

· Solid understanding of machine learning algorithms, techniques, and libraries (e.g., TensorFlow, PyTorch, scikit-learn).

· Experience with working on Large Language Models and Generative AI technology is a plus.

Technical skills:

1) Strong programming skills in languages such as Python.

2) Proficiency in machine learning frameworks such as TensorFlow, PyTorch, or Scikit-Learn etc.

3) Solid understanding of Statistical Analysis, Probability Theory, and Hypothesis Testing.

4) Familiarity with machine learning tools on cloud platforms (e.g., AWS, Azure, GCP) and distributed computing frameworks (e.g., Spark) is a plus.

Responsibilities:

• Knowledge in supporting Office 365
• Knowledge in support on premises Exchange Hybrid Servers
• Knowledge in supporting Azure AD Connect
• Able to support after office hours if required.
• Strong analytical, problem solving and troubleshooting skills
• Demonstrates good spoken and written communication skills

Requirement:

• Diploma or degree in Computer Engineering/Computer Science or Information Technology or related qualification
• IT certification or related qualification
• Min 3 year relevant experience.
• Strong problem-solving skills.
• Good communication skills.

Required Qualifications

• 10+ years of experience supporting network and network security environments in a mission-critical environment.
• Experience on any Proxy and Zscaler (ZIA) implementation experience is an added advantage.
• Ability to work in a fast-paced, high pressure, constantly changing environment.
• Experience in managing and driving complex global and regional projects with multiple functional teams
• Hands on experience with Network security design and operations including expert in routing protocols (BGP, OSPF, EIGRP), Firewalls (Zscaler, Symantec, Palo Alto, Fortinet) and load balancers (F5)
• Experience in security practices and methodologies including SSL/TLS encryption, Sandbox and Advanced threat protections.
• Knowledge and Experience in Authentication concepts of users (SAML, MFA and SSO).
• Certification and/or training with vendor-neutral or vendor-specific focus
• Basic understanding of operating system administration (Windows and Linux)
• Basic scripting and automation experience
• Excellent written and oral communication skills to technical and non-technical staff
• Excellent time management and organization skills

Job Summary

To provide SAP Basis support for a local Chinese restaurant. He/She will be

• responsible for the day-to-day operations of the SAP systems.
• system configuration, administration, monitoring, and troubleshooting of the environment.
• He/She will need to provide technical support and leadership for SAP systems, which can include implementing patches, overseeing upgrades, establishing processes for monitoring performance, system configuration, design, and application support.

Job Description

• Ensuring 24/7 SAP system availability.
• Responsible for Managing User/Client Administration, Authorization Management, System Performance Management, Audit Management, Transport Management System, Background Job, Patches installation, System Backup & Recovery, Kernel Upgrade, OS & Database Maintenance for Jumbo Group wide.
• Responsible for managing and conducting SAP Business Continuity Planning, Disaster Recovery.
• Ensure Optimum server performance and Preventive maintenance to keep daily operation smooth.
• Manage SAP daily support ticket within defined Service Level.
• Custodian for SAP System Architecture, Hardware, and integration landscape.
• Manage and liaise with third party vendor.
• Deliver all IT projects on time.
• Any other ad-hoc duties as assigned by the Manager from time to time.

Job Requirements

• Degree in Computer Science , Information Systems, Engineering, or equivalent
• Knowledge in Basis Administration is a must
• 1 to 2 years of relevant SAP Basis experience
• Basic knowledge on SAP HANA and Netweaver technology
• Interested in processes within software development landscapes
• Prior experience in S4/Hana would be advantageous
• Analytical, meticulous and have good sense in troubleshooting
• Ability to articulate and communicate with people of all levels in the organization
• Able to work independently and lead in projects
• Linux, SAP S4/Hana environment

Job Description & Requirements

Responsibilities:

• Provide regular scheduled and ad hoc support for IT infrastructure and user desktop applications.
• Troubleshoot, monitor & report on critical problems to the client, Team Lead or Service Delivery Manager until they are resolved.
• Maintain and troubleshoot internal IT infrastructure including PC procurement and setup
• Utilize technical and communication skills to resolve onsite trouble tickets and end user support issues in an efficient manner and with a focus on customer service.
• Support and participate other ad-hoc Company’s initiatives, assignments and projects.

Qualifications

• Diploma/Degree in Computer Science/Information Technology preferred
• At least 3 years of experience in IT helpdesk/ticketing system or technical support role, supporting MNC preferred. Some experience in networking setup and support is a definite advantage
• Pro-active, customer focused, and comfortable dealing with end users directly
• Good communication and inter-personal skills, able to describe issues clearly to end users and client management, and report on results effectively
• Comfortable working in a team or individually
• Proficiency in English
• Immediate availability will be an advantage

Computer Skills

• Client system Microsoft certification
• Office 365 environment
• VC support experience on Cisco WebEx / Zooms Polycom etc
• Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)
• Networking experience

About systemsGo
systemsGo is an established and respected AV & IT Consulting, IT Services and AV & IT Project Management company founded in 1998. We mainly work with multi-national companies as their preferred technology and IT project management partner to help them establish and/or expand their business operations in key Asia locations.
We have offices in Australia, Greater China, Japan, India and Singapore, and delivery capabilities across other key Asia cities such as Seoul, KL, Hyderabad, Macau, Bangkok and Melbourne.

A global energy trading firm is transitioning to a data-centric platform and is seeking a Site Reliability Engineer to support this multi-year program. The role will focus on enhancing the reliability, scalability, and stability of the company's evolving platform. The successful candidate will work on integrating a new event-based, near real-time risk system and will play a crucial role in maintaining platform integrity as the system expands.

Responsibilities:

• Establish and track SLOs/SLIs, ensuring platform reliability, and lead remediation efforts when breaches occur.
• Automate production infrastructure tasks, deployment pipelines, and improve overall system stability with the Platform Engineering team.
• Maintain effective communication with users, providing updates on system performance and remediation plans.
• Address system bottlenecks and failure points proactively.
• Enhance platform observability, including tools for user interfaces, analytics, and reporting.
• Contribute to disaster recovery planning and infrastructure capacity growth.
• Lead Level 2 production support, ensuring timely resolution of critical incidents.
• Support the development of web applications, real-time data processors, and data integrations.
• Implement automated testing, continuous integration, and deployment to boost system efficiency and productivity.
• Collaborate with IT stakeholders to align with the company’s overall IT strategy.
• Document system configurations, processes, and troubleshooting guides to ensure knowledge continuity.

Requirements:

• Relevant experience in a Site Reliability Engineering role, ideally in commodity trading or related sectors.
• Expertise in maintaining microservices systems in a production environment.
• Strong proficiency with .NET, event-driven architecture, and data processing tools (Azure Event Hubs or Apache Kafka).
• Experience with RESTful APIs, gRPC, and GraphQL.
• Familiarity with relational and document-based databases.
• Knowledge of cloud PaaS/IaaS (Microsoft Azure preferred) and containerized microservice architectures (Docker, Kubernetes).
• Experience with Azure DevOps Pipelines is an advantage.

EA: 14S7084 | Registration No: R1981018

Responsibilities:

• Install, configure, and manage end-user laptops, desktops, printers, and mobile devices.
• Handle onboarding and offboarding processes, ensuring security and policy compliance.
• Contribute to technical documentation and help improve internal processes.
• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors

Requirements:

• 2 - 5 years of IT Technical, end-user support working experience
• Experience in creating user's account and mailboxes on AD and Exchange
• Good knowledge on antivirus management e.g. Windows Defender, Symantec, McAfee
• Good knowledge on repair PCs and notebooks such as O/S and Office Application troubleshooting
• Good knowledge in diagnostic of hardware issues on PCs and notebooks
• Knowledge in vendor management such like negotiation of pricing, vendor quotation, etc

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Hooi Wai Man (Samantha)

EA Personnel Reg No: R21100062

• Cybersecurity Industry
• 5 days work week
• Programming Language: C#, Java, .Net
• Friendly working environment.

Responsibilities:

• Part of the product development team to deliver PKI security-related products across web and mobile platforms
• Be responsible for software design, coding, testing, and documentation
• Provide pre-sales technical consulting to potential clients and partners
• Collaborate with cross-domain teams to engage customers in requirement gatherings, technical training and project delivery
• Work with the development team to plan, perform, and maintain routine modifications, enhancements, or upgrades
• Contribute to product management, innovation and process improvement efforts

Requirements:

• Diploma or Degree in Computer/ Computer Science, Electronics and Computer Engineering, Information Technology
• Minimum 3 years of working experience in application development with strong knowledge of coding practices
• Proficient in the implementation and integration of Certificate Authority solutions (e.g. digital signing, encryption algorithm)
• Experience with PKI cryptography, certificate lifecycle management, 2FA and encryption methods
• Proficient in the following programming languages: Java, JavaScript, JQuery, .Net, HTML, JSON, SQL.
• Familiar with Linux, PKI, Hardware Security Modules (HSM), SVN, Maven, Jira and/or Android is a plus

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Hooi Wai Man (Samantha)

EA Personnel Reg No: R21100062

• CCNA/CCSA certification is preferred
• At least 1-2 years relevant experience is required.
• Good exposure and training is provided.

Responsibilities:

• Be responsible for Post-sales activities of Cybersecurity or Network Performance Monitoring products.
• Involve in Large-scale (Local & Regional) Project Implementation.
• Provide on-site implementation services including testing, deployment & documentation.
• Provide technical support in ensuring customer satisfaction.
• Analyse and clarify customer queries though troubleshooting and researching existing knowledgebase articles/known issues.
• Be on routine standby to support 24×7 maintenance support calls.
• Requires the ability to communicate issues clearly and concisely.
• Excellent written and verbal communication skills are a necessary part of the job.

Requirements:

• Bachelor’s degree or Diploma in Cyber Security, Computer Science, Computer Engineering or related field.
• At least 1-2 years relevant experience in IT industry providing network support and administration.
• Equip with knowledge & experience in networking such as routing and switching technology.
• Possess CCNA or CCSA certification.
• Analytical and possess good troubleshooting skills.
• Willing to work extended hours and on standby duty.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Hooi Wai Man (Samantha)

EA Personnel Reg No: R21100062

Infrastructure Engineer

Job Description:

• Operate, manage, and maintain VMWare ESX and HCI technologies

• Knowledge of administering Windows Server 2016, SQL 2016 and Windows Clustering technology

• Red Hat administration

• Plan, coordinate, and execute product installations, product upgrades, patch installations and hot fix installations

• Create, manage, and maintain documentation related to the managed systems and operation

• Perform hardening benchmarks adhering to defined procedure and checklist. Maintain the infrastructure in such a way that it is secure against unauthorized access.

• Deploy and deliver the project deliverables as stated in the project scopes extracted from the proposal/contract.

• Update the Infrastructure team lead on the project progress and status.

• Implement changes through Change Management Process on system components. Ensure change impact is evaluated, contingency plan and test plans are created to support the change request.

• Build, configure, and rollout new releases through Release Management Process on system components that affect operations. Organize training for new releases where necessary.

• Identify, isolate, resolve, escalate and close incident/problem ticket according to ITSM Incident/Problem Management Process.

• Ensure backup and recovery of system components is carried out, so that critical services can continue in the event of a disaster.

• Perform daily system health check

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.

• At least 3 year(s) of working experience in the related field is required for this position would be advantageous.

• Preferably possess certifications such as Microsoft MCITP, VMWare certified professional or equivalent

• Full-Time position(s) available.

Job Description

• Identified new design-in opportunities and influencing customer decision to secure design-wins for the electronics components line card the company represented
• Proposal alternative solutions, develop solution to provide different design approaches
• Conduct Technical product presentation, training and Demo
• Provide technical support, hand on technical training to customers
• Maintain good relationship with existing customers and suppliers technical teams
• Work closely with sales and marketing, suppliers to provide technical support and resolve design issues from pre-sales stage till mass production
• Address quality issues (FA) with customers and suppliers.

Job Requirement

• Bachelor’s Degree in Electronic Electrical Engineering or equivalent
• Diploma holders with relevant field of experience are welcome to apply
• Good electronics system knowledge
• Experience working in electronics distribution business
• Passion in following up project and eventually winning the project
• Good Communication, presentation and follow up skill

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

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EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981

Job Description :

• Test program Development for Digital, Power Management , RF & Mixed Signal Integrated Circuits (IC’s) using Automated Test Equipment (ATE) for wafer sort and packaged IC’s
• Design Test Hardware Load board and Probe Card
• Work closely with the design engineers on the first silicon debug, device
  characterization, test program bring up and production release activities
• Debug of digital test patterns and Device characterization across PVT (Process, Voltage and Temperature)
• Involve on test program hand on, production release, yield improvement and test time reduction
• Operation of Automatic Wafer Prober, Test Handler
• High level of collaboration and interaction with different Hardware, Product
• Engineering, Design Engineering, Quality Engineering, and Foundry Engineering teams

Job Requirements:

• Minimum Degree in Electronics / Electrical Engineering , or Candidates with minimum, 2 years of experience
• Good Knowledge of Digital and Analog electronics, able to write scripts using Python is desired.
• Strong analytical and problem solving ability with desire to perform hands-on work within a lab environment .
• Strong verbal and written communication skills and able to work independently
• Result oriented and willingness to learn
• Selected candidates will be undergoing a training of six months and will be signing up for a contract of eighteen months after confirmation (Training period inclusive).

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981

Job Responsibilities:

• Support & Maintenance for Servers - Assist with daily monitoring of system health.
• Support & Maintenance for End Users - Provide support for laptop and desktop issues, as well as end-user concerns related to Microsoft Windows, Microsoft Office (O365), and antivirus software. Update relevant documentation for IT asset tracking, software and license management, and user manuals and guides.
• IT Projects - Participate in various end-user projects, including hardware refreshes, software updates and improvements, replacement initiatives, and new implementation projects.

Requirements:

• Bachelor’s degree in a relevant field (i.e. IT, Computer Science or Software Engineering)
• 3 to 5 years of relevant IT experience, with hands-on expertise in the following areas:Windows Server and Linux Operating Systems
  Cloud technologies (e.g., Office 365, Azure, AWS), virtualization (Hyper-V, VMware), and networking (e.g., Cisco, Aruba)
  
• Strong interpersonal and communication skills.
• CompTIA A+ or Microsoft Certification is a plus.
• Ability to work both independently and collaboratively in a team environment.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Nyon Hock Sen
EA Personnel Reg No: R24124070

Must-Have Skills

· Experience in delivering managed services support and SLA management for Datacenter, AWS, Azure, End User Computing and Service Desk

· Transition and Transformation experience in IT Infrastructure Services area

· Knowledge on Datacenter Upgrade of Legacy systems and migration of workloads from DC to Cloud

· Provide solution to customer business requirement, which includes, Plan, solution, commercials and FTE estimates.

Good-to-Have Skills

· Travel, Transport and Hospitality Domain experience

· AWS / Azure Solution Architect certification or equivalent

· Project Management certification or equivalent

Roles and Responsibilities

· Responsible for providing technical directions, control and recommendation to the IT Infrastructure Services team

· Utilization of Server, Storage, backup, cloud team, End User support team personnel to ensure all the agreed deliverable to customer are met within the timelines

· Responsible for Planning and executing Transition of services from Incumbent vendor

· Responsible for achieving the Project Service Level and milestones agreed with the customer

· Provide Datacenter and cloud migration expertise and coordination in support of the overall projects

· Managing the Revenue and Cost, Year on Year productivity gain, Margin, Time & Budget in line to contract, Business score card Alignment

· People Management (Leadership, Vendor, business owners, Stakeholder, Team management), Retention and Mentoring

· Leverage Contextual knowledge and provide Service Improvements, Value Benefits and cost optimization to customer

· Provide insights and Point of View to customer on the Best Practices and Industrial trends in the Datacenter services and Cloud Support which will enable customer

· Support and manage Infrastructure Solutions, Scoping, Transitions, Contracts, Commercial management, Request for Proposals, Sales teams negotiations, Customer negotiations, Amendments on Scope of Work for customer

· Checking plans, drawings and quantities for accuracy of calculations:

· Ensuring that all materials used and work performed are as per specifications:

· Liaising with contractors, supervisors, quantity surveyors and the general workforce involved in the project:

· Day-to-day management of the site, including supervising and monitoring the site labour force:

· Planning the work and efficiently organizing the plant and site facilities in order to meet agreed deadlines.

· Overseeing quality control, health and safety matters on site.

· Preparing VO and other reports as required.

· Other related duties, as assigned

Job Requirements:

- Diploma / Degree , related in Construction
- At least 1 year related working experience in Building Construction

- Bilingual in English and Mandarin in order to communicate and engage with Mandarin speaking customers.

- Willingness to learn & committed to accomplish datelines

Responsibilities

Maintenance Phase:

• Responsible for all HVAC system maintenance for both Non-GMP and GMP equipment at the XDC Singapore site, including air handling units, cold rooms, isolators, clean rooms, pass boxes, LAF, and other related chilled water and cooling water pipelines.
• Create HVAC SOPs, PM plans, and manage spare parts in accordance with the XDC framework.
• Execute the PM plan and perform any required emergency maintenance.
• Monitor system data to improve performance, resolve weaknesses, and implement best practices for energy saving and low carbon operations.
• Handle deviations or change controls related to the HVAC system.
• Mentor junior engineers and guide their development.
• Collaborate with the shifts team, user team, QA, Validation, and other departments to ensure the HVAC system meets all departmental requirements.

Project Phase:

• Participate in and execute HVAC-related activities during the project phase, adhering to the project timeline.
• Monitor vendor performance and address any discrepancies by issuing punch lists.
• Perform HVAC startup activities under supervision.
• Review system TOP documents and provide feedback as necessary, ensuring all documentation is comprehensive.
• Perform other tasks as assigned by project leadership.

Requirements

• Bachelor or higher qualification in Mechanical, Electrical, Automation, Pharmaceutical Engineering, or other related specialties; candidates with equivalent work experience is plus.
• Ability to quickly learn HVAC knowledge and related requirements and codes.
• Strong communication and comprehension skills.
• Positive work attitude, strong work ethic, and willingness to follow leadership directives.
• Open to accepting temporary work assignments, including overtime on weekends or weekdays, and other roles as needed.
• Able to work independently with minimal supervision in a fast-paced environment.
• Strong multi-tasking and prioritization skills.

Career development

• Through comprehensive systematic training, you will quickly grow to become a HVAC leader or Utility leader and a subject matter expert in HVAC.
• A performance-oriented promotion system, diverse and comprehensive challenges in a cGMP manufacturing environment, and career advancement incentives will all contribute to your career development.
• Explore your management potential, grow with the team, and light up the growth plan of life.

Responsibilities

• Responsible for the maintenance of XDC black utilities systems, including chillers, boilers, air compressors, cooling towers, electrical panels, plumbing, and other related systems.
• Perform planned preventive maintenance and emergency maintenance, ensuring all work is recorded in work orders.
• Conduct hands-on repair work as needed.
• Identify equipment weaknesses and resolve issues independently without supervision.
• Contribute to energy-saving initiatives.
• Participate in project phases, including identifying discrepancies during walk-downs and leading utility commissioning phases.
• Prepare spare parts and consumables for utility systems as guided by the line manager.
• Collaborate with the SEM team and external teams to ensure timely completion of tasks.
• Review system TOP documents and provide feedback, ensuring all documentation is comprehensive.
• Draft and update SOPs, URS, or other relevant documents as needed.
• Mentor and coach junior engineers to support their development.
• Perform other tasks as assigned by leadership.

Requirements

• Bachelor's degree or higher in Mechanical, Electrical, Automation, Pharmaceutical Engineering, or related fields; candidates with equivalent work experience are also considered.
• Ability to quickly learn and understand relevant codes and requirements.
• Strong communication and comprehension skills.
• A positive attitude, strong work ethic, and a willingness to follow leadership instructions.
• Openness to temporary work assignments, including overtime on weekends or weekdays, as needed.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Strong multitasking and prioritization abilities.

Career development

• Through comprehensive systematic training, you will rapidly develop into a Utility Group Leader and a subject matter expert in the relevant areas.
• A performance-oriented promotion system, diverse and comprehensive challenges in a cGMP manufacturing environment, and career advancement incentives will all contribute to your career development.
• Explore your management potential, grow with the team, and light up the growth plan of life.

Job Resposibilities:

• Field Support: To carry out Corrective Maintenance (CM) as a result of failure of the hardware and software related to a mission critical system. To restore the system to its operational condition. To monitor and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, patches.
• Field Testing: To carryout software testing on the system whenever there is a new software bug fixes. To ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production.
• Spares Services: To manage the spares provisioning, support and test equipment and other tools that are stored at Authority site. To undertake store keeping functions in respect of receipt, issue and disposal. To carry out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares. To monitor the end-of-life and end-of-support status of the spares and installed hardware.
• Preventive Maintenance (PM): To carry out PM on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule. In carrying out the PM, to follow the approved PM checklists to perform calibration, servicing and verification of system configurations. To submit the PM report after each PM.
• Calibration Services: To liaise with vendor to perform calibration services on the test equipment that are used for the preventive maintenance.

KEY KNOWLEDGE AND EXPERIENCE

• 2 shifts of 12 hours, 24x7 operation
• Able to cope in a highlypressured fast-paced environment
• Prior working experience in any Server / Network / Uninterruptible Power System / Security products such as Firewall, PIM and PAM and Server Virtualization will be good to have
• Customer orientated with high level of service attitude
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and architecture diagrams
• Able to understand the user operation environment
• Willingness to pick up new technologies
• Perform other job responsibilities as and when assigned
• Minimally 1-2 years of experience in supporting network, security, server and UPS
• Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%
• Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices will be good to have

Education

• Diploma / Bachelor’s Degree in IT/Engineering discipline
• CCNA certified ( good to have)

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Training will be provided.

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Job Description:

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company's business gets maximum benefit from IT systems

• Perform system changes and developments to any of company's systems and applications to agreed standards and timescales.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting Group Digital projects/initiatives

• Liaise with external support organisations to ensure their service meets company's business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Manage incidents and requests from customers.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

QUALIFICATIONS AND EXPERIENCE

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

PREFERRED SKILLS

• Strong interpersonal, communication and presentation skills.

• Must be analytical, self-driven and proactive in keeping up with new technologies and attention to details.

• Independent worker with initiatives, resourceful, positive attitude, friendly deposition, good team player and able to deliver results within tight deadlines.

• Experience of project management tools and techniques to assist in major Information Technology implementation projects.

• Some on-call or after hours work may be required